I’ve always loved this dealership. It’s close to home and they’re typically pretty fast in the service department, and usually very nice people. I went in for an oil change, and figured I’d walk around and check out some cars. I have always been interested in the full size Bronco, as I have the sport. I was walking around looking at them all and Rick comes up to me and just asks how I’m doing if I need anything and I told him I was very interested in these cars and would love to take it for a test drive if he had time. He hesitated but then said yes, and came back about 5 minutes later as he was over by me going to grab a different Bronco. He runs my license and all that before the test drive, like I said I have a bronco so I’m pretty familiar with the features on each trim model but of course not everything. I asked him if this car had a heated sterling wheel or the automatic break hold feature. He said yes to both, when this specific model we were driving, did not. Long story short, everyone makes mistakes and can’t remember everything. But then after we go inside to look over what my payments would be etc, and he does not seem interested in helping me whatsoever. He never did from the moment he walked up to me. I sat inside waiting for him to come back, which is fine because I was already waiting for my oil change. And he comes back and says unpleasantly, “you know your payments are going to go up, right?” I agreed and off he went again to wait for the paperwork, comes back and the payment was almost triple what I pay now. I understand it’s tricky because I’m leasing this car and would still lease the new one. But he didn’t explain any of the numbers to me and didn’t explain any other options if I have any. I felt very unwelcome and brushed off. Being a young female, people tend to not take us seriously when we genuinely are interested/asking questions we don’t know. I would still love to come back and check out the Broncos again, but I would need a new salesman. Everyone else I encountered at the dealership was very kind, smiley, and genuine. Multiple people checked on me after noticing I was sitting there for a while. I would rate this dealership a 5, but the 2 stars go to the salesman.
M062511
Apr 17, 2023