Recent Reviews from AutoNation Ford White Bear Lake

Great service

Contact person we dealt with was well versed and kept us informed throughout the process. We left satisfied with the outcome of the transaction, as an alternative to the required efforts of finding an individual buyer.

Quick Lane got me in on short notice and performed quality service

I purchased a new truck from AutoNation and the salesman Ben was good at the time of the sale until he got my money. After a week of owning the truck, a lug nut and center cap fell off. I spoke to Ben about the issue and after a month I haven't heard back and he will not reply back to calls or emails. He clearly lied when he said he will be there to help even after the sale. This is the service you get when you buy from a Florida based company. Do yourself a favor and do not shop here. Buy from a local dealer. I would not recommend this dealership to anyone.

Courteous,friendly, and informative employees. would give them a 5 star rating.

Went in a little hesitant as my guidelines for the type of vehicle I was looking for were a bit constrained. Working with Phil we found a truck that was a great deal. I will be coming back to buy my next truck here.

This dealership always goes above and beyond whenever we go there for any reason-this time it was an oil change and Kevin in the Quik Lane was so personable and professional

Auto Nation White Bear Lake went above and beyond getting my repair work done under the extended warranty. I would highly recommend them for purchasing a vehicle or getting repair work done.

Great experience with the staff at AutoNation from the minute we approached the entrance and when we drove off the lot with our new car! Staff well versed in all areas of makes and models and financial help. Job well done!

It was a great experience. Brad was great. They got my car done fast.

Service was great. Answered all my questions on the technical side and seemed knowledgeable. Service was performed as agreed upon.

Louie was very professional and helpful and worked very hard to make sure the transaction went as smoothly as possible and promptly as possible without cutting corners. He gave sage advice as to how the selling of my vehicle to Auto Nation White Bear Lake could be completed without delay and while at the same time getting me a very fair deal.

I had to get my car towed in and multiple things fixed and they were speedy with getting my car fixed (I got it back within 2 days of them starting to work on it) and were very good about communicating with me about what’s wrong/ when it will be done and how much it will cost.

The video of the service person was not a full video. And when we went to pick up the car and check out there needs to be a sign directing people to go to the mail door not just orange cones.

Went in for an oil change. But had them check a slow air leak in a tire. They found a nail in it ,and took the time to show it to me. I replaced the tires and it took a little longer than expected. The employee that did the tires apologized for how lone it took. Very nice. The manager was very nice and helpful. I would recommend the quick lub to any one I know.

Very good

My last visit was not a quick visit like all my others. However. I did need massive work done that took time. Overall it was an alright experience it just took more time than expected.

Be prepared to pay $500 for a radiator hose. Update: Car died a week later because they missed that the engine cooling fans needed to be replaced.

Great job

Everyone was friendly, professional, and accomadating.

AutoNation Ford White Bear Lake take good care of my vehicle. They keep me well informed and make sure all is working well -- and will continue to do so.

Generally very good service. Customer service reps are great to work with. Usually get a video review of the proposed work by text, but for some reason didn't get one this time so I couldn't get the details of the repair without some hassle. They did offer a free car wash because my truck was left out in the rain overnight.

Good and fast.

Pat was great!!! Just great to talk to. Sincere, kind, and helpful. Tech Kaley was just as great. Very informative every step of the way. Just great service all around!!!

This is an update of this review in 2023. The service here continues to improve, with last two visits being what I would hope for. The online scheduling is much improved, there is timely confirmation, the checkin and communication was smooth and friendly and service timely. There is no car wash like other dealerships I have appreciated but the basics are covered. Trust recovers slowly but this place is trending upward solidly over past few years! Previous review….. This will not be short, but represents what I hope to be a rags to riches story. Three years ago, my 1999 truck finally died, so I went to this dealership looking to lease an explorer and came out happy in a half day. However, the three ensuing years were a nightmare of bad service and let downs. As the lease came to an end, I however loved the car and wanted to keep it. I was quoted one ridiculously high payment option during a quick meeting and was disappointed and planned to turn it in and move to Chevy. Then, Geoff doing a solid piece of follow up contacted me and placed me back on the hook. Once I was on the hook, I met with he and Mitch in person and I bought the vehicle that day. While discussing the three year extended warranty and service plan, I was introduced to the new service manager personally and convinced to give it another go. So, I have the same vehicle, a decent payment plan, an extended warranty and service plan and a follow up visit soon. I am rating a 4 today with hopes that I am not a complete sucker, and that in 1-2 years I can increase it to a 5. However, it was previously about a negative 1, so am writing this in hopes that the trophy for most improved means something - thanks for an entirely great experience Geoff and Mitch!

Today's (5/25/2023) service was great! I was attended to right after I drove in the service lane. Very soon after that, I was able to get a shuttle drive home. Additionally when my car was ready, I was making lunch, so they offered and did drive my car to my house! I'm impressed at their great service!

Fast and efficient work, I was extremely happy with the speed and quality of my service

Kaley was really helpful & kept in contact about progress about my car the duration of my service and let me know about some key issues I'll need addressed. Side note: about 30% more expensive than regular mechanic but the service was faster than most

I had a great experience. They communicated that my appt would take an hour. I was in and out within that hour. Great communication. Great service.

Horrible service. The techs sat and talked and played on phones causing service to take longer.

This is my 10th or 11th lease with Auto Nation White Bear Lake and all the people that work there are great. They take good care of me when I come in with any questions on my new lease and take the time to show me all the buttons and apps on my screen. I wouldn't go anywhere else.

I appreciated the availability of the walk-in Quick Lane again. I was not able to make an appointment with Service for this week, but Service told me to try the walk-in after noon -- and they fit me in for the oil change I needed.

I was recently in the AutoNation for an oil change and tire rotation. Dean J was my customer service agent. From the minute I drove in the garage, he was right there to attend my appointment. He told me it would be about an hour and I was on my way in 50 minutes. He explained to me the upcoming service my car was going to need and the cost. Actually a very pleasant visit, thanks.

I came across Mrs Jennifer when she appeared as a guest on a Forex Podcast in USA. I was listening to and was very impressed with her straight forward approach and the principles of her trading strategy. My heart then told me to invest $3000 with her company as a trial. I was able to withdraw a profit of $32000 after 7 days. Mrs Hendrick Jennifer make this possible, do well and reach out to her for a secure investment too. WhatsApp,,,, +13856454058 Email hendrickjennifer550@gmail.com

Geoff and Michael were great help with the car buying experience

Thanks for taking good care of my vehicle needs in a timely fashion! I appreciate that the walk-in Quick Lane is open again. I was able to get an oil change on a given day when service appointments were not available this week.

Got an oil change here yesterday and they didn’t put the cap back on. Oil spilled all over under my hood on my drive home. It smelled great. Had to bring it back today to get it all cleaned up, came home and checked my oil level and they did not even fill it back up. On top of all of this it really was the worst service I’ve ever received at a car dealership. Left three messages for the general manager to call me, still haven’t heard from him. Service managers really didn’t seem to care much at all. Won’t ever be back.

They were very professional and the car was done in fewer days than expected which was awesome

Staff where nice

Neomaya best sales man. He needs a raise

Honest and informative and done in a timely manner. 5 star rating !!!

Poor customer service from salesman,

I had great service for a walk in oil change appointment. It was a busy Saturday and they were able to fit me in and did a great job.

Terrible service. What a way to be treated. My partner and I didn’t feel like customers we felt like a sale number. Shows how much they care about having "satisfied customers" vs reaching their quota! It felt more important to Ben to make a sale than to listen to us as a customer and help aid us in our car search. How am I supposed to know if I want to purchase an Outer Banks Bronco if you won’t let me test drive it. Building a car on the website is not the same as driving one in person and getting the feel of it to decide if I want one. Ben told us that we had to put down 500$ and start building one on the website before we could test drive a Bronco. Im guessing if they were selling me a house I would have to purchase it before I could take a tour of the house in person? I will for sure to relay to people in my life to avoid Ford as a company as a whole and especially this dealership. Had bad experiences with Ford in Virginia, Mississippi, Florida, and now Minnesota. Really standing up to Ford's quality and reliability of vehicles with their attitude towards customers.

I had a great experience. The staff was friendly and my car was seen and fixed in less than an hour.

Everything went great. Was faster than usual, probably because it was a Saturday. Everyone was very friendly and answered the couple of questions that I had.

The service I received was excellent. From the minute I turned my car in for service, to paying my bill and picking up my car. All my concerns were taken care of in a timely manner. It was a pleasant experience!!

Went in to get pur battery check, which was done plus they gave us a free car wash.Awesome

They were quick doing the oil change, but they said there was a problem with the CV boots on our truck that they would call us with an estimate the following Monday. Called them Friday and they still couldn't give us an estimate said they would call when they heard something. It has been 2 weeks now and still no word. Nothing but radio silence. What is taking so long for an estimate on how much it will cost? If you need to wait for the part after that fine but shouldn't you give the estimate before getting the part in stock?

Really poor experience selling a vehicle at AutoNation Ford in White Bear. Acquisition & legal manager tries to talk fast, but seems to have a poor grasp of the essentials, based on our experience. It is costing us $700 in filing and legal fees to undo the mistakes he made. Think twice before stopping here - CarMax Maplewood is right down the street and there is a reason AutoNation White Bear is 2/5 stars on Yelp.

Enjoyed the online ability to setup appointment and communicate via text. Duration of service was longer than anticipated

Made appt for oil change and had a problem with a tire going flat. After some research discovered a rock in the tire, staff was able to make a good repair and change the oil. They had also checked to see if there was a new tire available just in case mine was unrepairable. Cannot express my thanks enough for the communication about my problem and possible fix. I drive freeways alot and want to be safe in my car. Thank you for a job well done!!@!

The service is always a positive experience. They are very thorough and infirm you if anything else needs attention.

The service department at AutoNation Ford WBL is great. Friendly, thorough, honest. Always have a great experience there.

Excellent people, knowledgable, efficient, thoughtful & courteous.

My father worked at this dealership for many years. I have always been pleased with the service I have received Tousley/Auto Nation. I will recommend friends and family to check it out. I will be purchasing a new or used car in July. My favorite is the Explorer.

For being extremely busy,an oil change in under an hour. Great Job!

Excellent buying experience, very helpful sales people who went the extra mile.

My father worked at this dealership for many years. I have always been pleased with the service I have received Tousley/Auto Nation. I will recommend friends and family to check it out. I will be purchasing a new or used car in July. My favorite is the Explorer.

AutoNation and Pete in particular did a great job of walking me through the process of finding the right vehicle and completing the sale. The entire process was smooth and the details were explained in a professional manner. Thanks to you all. I love the 2023 F150.

Matt, Tylor, and Rich were a pleasure to work with. I like the delivery bay where you can take delivery inside no matter the weather. They gave me a fair price on my trade and I left with a full tank of gas. I would recommend!

Great staff, some miscommunication amongst the finance department but overall it was a mutually good deal I think. Happy with the purchase.

Ritchie was a great person to work with as well as Pete and Mitch. Would highly recommend if you interested in a new Ford product

I was in a bind and in need of a car and when I went to automation I received excellent service and they helped me get out same day with a vehicle and stayed within my budget. Thank you so much!!!!

Overall positive experience! Standard in and out, no haggle transaction, which was well facilitated by Tyler in finance. Nehemiah in sales was very knowledgeable about the WRX I purchased. He was also a great deal of help in getting my vehicle to my home. The car's condition is as described online, and they got it cleaned up/detailed on short notice. My only complaint is that I wasn't given a second key. I called to ask about it, they had one on site and now I have to make another trip to the dealership. I'm loving the car and would recommend doing business at Ford AutoNation! 😁

One could not have asked for a better shop experience. Online scheduling worked great. I was warmly greeted, concerns carefully listened, recall services performed timely, maintenance recommendation questions answered, and a surprise installation of covered warranty item all in one visit. Nice going Autonation.

I had real good service

I was very satisfied with the service done on my Ford Escape. Ron and Kevin in the service area were very kind and helpful!!

Took me 15 minutes to check in. No one seemed to be willing to help until I started asking people what the process was.

They get the job done. I almost gave them a 4 because, while most of their people are pretty great, some of their systems (automated computer answering and routing, length of time the organization takes to get their people answers, etc) can be long and frustrating. Also, the car I bought from them is nice but for being a new car it?s had to come in the shop quite a bit. That has nothing to do with the staff. As such, the people actually doing the work are doing their job and have made it a pleasant experience for me. And I appreciate that. That?s what we want. So?if you?re buying a Ford? they are a good option (and they have a deal with Costco. Costco members can get a deal on a new car? but get the info from Costco first).

recent experience with service dept was excellent.problems with my vehicle were explained to my complete satisfaction. only difficuty was getting progress report on status of the work being done. service staff was said to be short. thus the communication issue.

Salesman was hood but finance agent was deceitful about the true cost of the extended warranty and talked us into something that we didn't have accurate information on

Contacted AutoNation Ford for a recall and oil change on my Escape. I was informed of their new valet service. They picked up and delivered my car to my home. I had my vehicle back in a couple hours. Everyone was helpful and polite. Great service, great people. Overall, a fantastic experience!

Very good service thorough,on time and quick .

My warranty issue was handled very professionally and efficiently. I dropped off the Edge at 8:00 am got a lift home and received a call at 11:30 am that the work was completed all under warranty. Got another ride back to the Auto Nation and left with a freshly washed Edge. All of the team members were very courteous and made the task very stress and worry free. Thanks again to all who I met that day! Five plus stars.

Phil is one of the most professional salespeople I have ever worked with!!! I strongly recommend everyone get a hold of Phil at Autonation Ford to purchase their next vehicle definitely!!!! Thanks again Phil G. For being awesome in your profession buddy…. Let’s go fishin!!!!! 🔜 🎣 D.H. (Happiest 4x4 crew cab truck owner )

Lied to won't cover warranty rental car don't go here. They brought up someone else's truck not mine took 30 min to find my truck. Service advisor lied about my truck being test drove while I watched my ford app for over 3 hrs till they finally drove it. Looked like he got lunch driving my truck from gps.

I was nervous to find a new auto repair shop I trust since my regular shop changed management and hasn’t been the same, but I think I’ve found the one! I bought my Ford Explorer used just four months ago and it started driving funny so I made an appointment at AutoNation Ford of WBL. Brad was super nice and helped me get checked in while taking time to help me locate some warranty information I had purchased. I had to drop off my vehicle for a full diagnostic and he arranged for me a ride back home. Mike was my driver and was so pleasant! The next day Brad called with a diagnosis and quotes but I was hesitant to spend too much and figured the family mechanic could fix the repairs at a fraction of the cost. Brad also informed me of a transmission warranty that would be covered by the manufacturer and offered to complete the work when they’d be able to provide a loaner car so I could get my daughter to school and back. When I got there to pick up my car, they waived the diagnostic fee! I’m so impressed with their level of professionalism and customer-oriented ways that I feel much more comfortable with them taking care of my original issue when I go back in a couple of weeks.

got back to me when I asked. Not a lot of high pressure. Had car ready to look at and also when I was to pick it up.

I was nervous to find a new auto repair shop I trust since my regular shop changed management and hasn’t been the same, but I think I’ve found the one! I bought my Ford Explorer used just four months ago and it started driving funny so I made an appointment at AutoNation Ford of WBL. Brad was super nice and helped me get checked in while taking time to help me locate some warranty information I had purchased. I had to drop off my vehicle for a full diagnostic and he arranged for me a ride back home (and back to pick up my vehicle later). Mike was my driver and was so funny and pleasant! The next day Brad called with a diagnosis and quotes but I was hesitant to spend too much and figured the family mechanic could fix the repairs at a fraction of the cost. Brad also informed me of a transmission warranty that would be covered with the manufacturer and offered to complete the work when they’d be able to provide a loaner car so I could get my daughter to school and back. When I got there to pick up my car, they waived the diagnostic fee! I’m so impressed with their level of professionalism and customer-oriented ways that I feel much more comfortable with them taking care of my original issue when I go back in a couple of weeks.

this past Saturday I had my Edge in for a pre-paid service care and was quite impressed, usually I'll stay away from any type of work on a weekend unless it's an emergency ( because I figure only rookies have to work on weekends old school thinking) but, everything was first rate from the service advisor on down the line, friendly, informative, work was done timely even with the car washed I was out the door sooner than expected, overall a great experience which many times doesn't happen when you take a vehicle in for work to be done Great job AutoNation

this past Saturday I had my Edge in for a pre-paid service care and was quite impressed, usually I'll stay away from any type of work on a weekend unless it's an emergency ( because I figure only rookies have to work on weekends old school thinking) but, everything was first rate from the service advisor on down the line, friendly, informative, work was done timely even with the car washed I was out the door sooner than expected, overall a great experience which many times doesn't happen when you take a vehicle in for work to be done Great job AutoNation

I have been a customer of AutoNation for over a decade and I have to say that Ron Guldan is the very best service advisor I have had yet!! So friendly, helpful and knowledgeable!! Thank you, Ron!! Thank you, AutoNation!!

Awesome. I was taken care of immediately. A special thanks to Ron for voluntarily helping me with my car?s media phone system for answering calls!!

Fixed price business model is an excellent idea. Everyone was professional, helpful and nice. Pete Turgeon, in particular, was great to work with. Please note: If you’re paying cash for your vehicle, have it available immediately. AutoNation will not hold a vehicle for you. I ended up taking a bridge loan out for 4 days which added hours to the buying process.

Very friendly, fast and thorough!

Excellent work and customer service by Ron describing the recall notice on our 2010 Escape. Work was completed in quick time and the car functioned perfectly.

I was looking for a specific EV vehicle and wanted to purchase it by April 17th. Jacob found the car that I was looking for and contacted me immediately. I was able purchase it by the 17th. Now I have my dream car and love it. I haven’t had this much fun driving a car in years. Thank you Jacob and AutoNation.

Ron is fantastic! Car stalled many times on 94 going through Twin Cities after having appts at Mayo. Car was towed to Auto Nation Ford White Bear Lake, Minnesota and Ron took very good care of me!

Went in for oil change, tires rotated and safely recalls done! Every thing is fine. EXECPT, now when I close my back door on the driver side it hits the mud flap? Super annoying! Not sure why? It did not before I went in! Not really happy about that at all! The other side is completely fine! Not returning back to that dealership for anything if they are in rush and I had to wait over 4 hours for my vehicle and they can?t even do it right! I will go elsewhere from now on!

Great customer service

Got engine light diagnosed and repaired on the same day.

Ford was amazing! My check engine light went on and within a day, I was able to get the problem diagnosed and a plan in place. Turns out I needed a whole new engine and Ron took care of everything to make sure it was covered by my warranty. I appreciate the time and effort that not only went into taking care of my car, but went into keeping me informed of what was going on and having all my questions (and yes I had a lot of them) answered.

I came in for an oil change with out an appointment and was able to get in immediately. The oil change was completed in less than an hour. I was pleasantly surprised with the speed of the service.

Ron was very helpful getting my Explorer back on the road in a timely manner. Got a loaner car for me and my car was ready when he said it would be.

Customer service was excellent as I had my car in for routine service. They even washed my car!

First, let?s start with Ronald is very rude and does not listen to voice mails accurately. Was not told right away about all the issues with my vehicle. My car was there for over a week and each time speaking with Ronald there was something else. Eventually decided to purchase a used vehicle and lo and behold they low balked me on the trade, bcuz magically there was another issue. Surprise! I have never had such a poor experience dealing with this service department before, hopefully it gets better and Ronald?s customer service skills improve.

Got some great advice while getting a recall done. I'll be back when I need you, thank you!

Everything went smooth I was kept informed on what was being done and cost But you do need more rental cars for clients to use to make the experience over the top perfect

The icon for low tire pressure appeared on my dashboard for a couple of days. I stopped into AUTONATION to have the tires check. The customer service was very good and within a short amount of time air was added to the tires.

James my service was great and took care of business

Service was great! Brad was great to work with and helped answer some extra questions I had when picking up my vehicle.

Always great service!

Excellent communication and service. Everyone was very friendly, willing to help and knew their jobs.

Great fast and friendly service!

I had a appointment at 8 AM. They got me right in very professional. I was having a problem with my window, kept going up and down on its own. The guy that checked me and walked me through how to fix the problem. He was very thorough and I understood it so I don’t think I’ll need to make that call again. I can do it on my own. I rate them a 10 out of 10.

Alway's a good experience. Kept informed of progress on my vehicle.

they did the recalls on my car quicky and everyone seemed very pleasant.

I cannot express strong enough how impressed and astonished I am with the dealership. Not only did they found us the car we wanted but there follow thru was amazing. Most dealerships dismiss you once the car is sold - but not them. Any problem you may have with your car - they will go over and beyond the call of duty to ensure the customer is happy and extremely supported.

The service was exceptional. My husband and I needed to be out of there by a certain time, and they made sure it happened!! Highly recommend!!!

This place is great! I've been taking my car here for years and i've had nothing but pleasant and professional service.

Dean was so friendly and professional

I’ve always loved this dealership. It’s close to home and they’re typically pretty fast in the service department, and usually very nice people. I went in for an oil change, and figured I’d walk around and check out some cars. I have always been interested in the full size Bronco, as I have the sport. I was walking around looking at them all and Rick comes up to me and just asks how I’m doing if I need anything and I told him I was very interested in these cars and would love to take it for a test drive if he had time. He hesitated but then said yes, and came back about 5 minutes later as he was over by me going to grab a different Bronco. He runs my license and all that before the test drive, like I said I have a bronco so I’m pretty familiar with the features on each trim model but of course not everything. I asked him if this car had a heated sterling wheel or the automatic break hold feature. He said yes to both, when this specific model we were driving, did not. Long story short, everyone makes mistakes and can’t remember everything. But then after we go inside to look over what my payments would be etc, and he does not seem interested in helping me whatsoever. He never did from the moment he walked up to me. I sat inside waiting for him to come back, which is fine because I was already waiting for my oil change. And he comes back and says unpleasantly, “you know your payments are going to go up, right?” I agreed and off he went again to wait for the paperwork, comes back and the payment was almost triple what I pay now. I understand it’s tricky because I’m leasing this car and would still lease the new one. But he didn’t explain any of the numbers to me and didn’t explain any other options if I have any. I felt very unwelcome and brushed off. Being a young female, people tend to not take us seriously when we genuinely are interested/asking questions we don’t know. I would still love to come back and check out the Broncos again, but I would need a new salesman. Everyone else I encountered at the dealership was very kind, smiley, and genuine. Multiple people checked on me after noticing I was sitting there for a while. I would rate this dealership a 5, but the 2 stars go to the salesman.

Dropped off my car for an oil change and to have a message about my low tire pressure sensor checked out. They called me to let me know what the repair would cost. Everything was done in 2 hours, They even washed my car and left a bottle of water in it for me. I really appreciated the extra touch. Will definetly go back for service.

I have been buying from AutoNation for years. Always have been taken care of!

Very helpful service staff. They have great follow up.

Thank you so very much AutoNation Ford White Bear Lake for the wonderful service you provided to me and with fixing my car. Dan from the Gold Team was absolutely great and so very helpful as well as thorough in inspecting my car and figuring out what was wrong. It runs so very smooth now! Thank you to all the staff who was so very nice and helpful! I highly recommend them for servicing your car!

We bought a "certified pre-owned" 2019 F150 with 76K miles from this dealership, and 9 months and 10K miles later the transmission needs to be replaced, the battery needs to be replaced, AND there are bad seals that need to be replaced. All totaled, nearly $12K. It took multiple weeks and me having to actively reach out multiple times to see if they would do anything to help because by all accounts from the technician, to the service manager agreed a truck with this little use should not be having issues with the transmission already. Are they going to do anything about that? No, because Ford won't cover it after 60K miles. Tough luck, they're going to give me the lowest blue book value on the trade in and they're not going to do anything on a low price point for a replacement. So I eat the loss on the repairs or I eat the loss on the trade in and pay full sticker on a replacement. No way. I will never give them another cent of my money, and you shouldn't either Terrible customer service, and not standing behind their inspection for certification process.

Easy to make an appointment. Servicing done on time. They helped fix a problem that another auto repair place had done incorrectly and tested other components without my asking.

First time at white bear Ford automation. Very friendly and efficient employees. They even washed my vehicle and gave me a car freshener and bottled water . I would highly recommend this dealership and I intend on going back for other services in the future.

Very prompt service

I just want to thank everybody at autonation with the purchase of my 2023 Ford F150 they went above and beyond to make sure I got the best deal, especially Brandon for all his hard work and getting the truck ready to go.

Great communication/Service. Was provided rental vehicle for duration of repairs. My vehicle was washed prior to leaving & had a discount on full repair for being a loyal longtime customer!!

Warranty work was completed without hassle. They communicated with me on progress throughout the repair.

Ron in service was great to work with. He was very informative on what needed to be done and how things were progressing as the work was being done. Awesome experience all around!

Took my vehicle in for a recall and an oil change expecting it to take at least 2 hours. They had it all done within an hour. Clay and the rest of the staff were great, very friendly and explained everything. I've always had good experiences with the dealership and service center and will continue to go back for all my service needs.

Dean from Quick Lane & Chris from the service dept. were terrific. Autonation's employees are the reason I keep returning for all my Escapes needs.

We went in looking for information and a test drive. They were very helpful. We'll be back.

I saw a couple cars online that they had in stock - I easily made an appt for the following Sat and both cars were ready for test drives when I arrived, unlike other dealerships I had been to in the last year.

Ronald was great. They diagnosed my check engine light and took care of my muliple preventative maintenance requests all in one day. I received quotes on everything before the work was completed. I was given the option to wait or complete maintenance items during the visit. I chose to take care of everything that day.

Overall great experience- car done in less than one hour.

I want to thank Brad and the staff at Ford AutoNation White Bear Lake for their work on my car. They were honest about the work that needed to be done, offered lowered priced options and did the work as stated. Thank you!

Excellent communication and service. Great people!

Bought a used car 3 weeks ago. Had to bring her in for a repair. Car was fixed quickly with very good customer service.

Very friendly and helpful employees. I brought my car in to get my problem fixed. I was in and out of there in no time.

Excellent communication and service.

Great communication/service. Vehicle was washed prior to leaving facility & rental vehicle was provided while vehilce was being service.

Great experience, dropped in late morning for an oil change and got in right away. Also Got out in little over an hour. Think that was great!

Ron was great to work with. He kept me up to date on everything that needed to be done and how it was progressing. Awesome service all around!!

Fast, friendly service. The service rep thoroughly explained the work that was completed

Best experience on buying a vehicle. Thank you Ben and Mitch.

The problem I took the vehicle in for (Dual Clutch) was not resolved. The technician(s) did not test drive the vehicle to find out whether the Clutch Chatter when away.

Demetrius Brown was very professional and caring. He had me look at a used vehicle that just came in which wasn't even detailed yet. At that time, I wasn't wanting to spend that much but then decided to call him back two days later and ask if the vehicle was still there. It was! When I got to the AutoNation, Demetrius was with a potential buyer so being that he was busy and didn't want us to have to wait, he set me up with another salesperson who he ended up sharing his commission with. As I was leaving, he walked me out and was very appreciative and happy that I bought this used vehicle. I was too.

Bought my truck from here and have always felt like i got good service, friendly people, and very welcoming.

They were fast and kept me informed on the progress of my repair

They were fast and kept me informed with the progress of my vehicle

Pete was phenomenal through our entire 16 month order!

Kahley was very helpful

They got me in right away, were knowledgeable, got the truck fixed and in my way! Thank you AutoNation WB Ford!

Very kind and friendly. Didn't try to low ball the quote. Made it very easy and stress free.

I was buying a Ford Bronco and they sold it to someone else during the buying process, even though I came in with a pre-approved loan and both of us accepting the offer on the new vehicle and my trade in. They sold the vehicle to the other person at a higher price with a higher interest through an in house bank. This business puts $10000 mark ups on their vehicles and when the drop the mark up, they say they are selling at a discounted price. This dealership does not consider people who walk through the door customers, rather people they can squeeze money from.

Had to go in for a factory recall and was due for oil and fuel filter change. They completed the service on time and washed my truck, even cleaned the interior a bit. Left a bottle of water and a air freshener too. Last time I was in there was spring 2022. When I picked up my truck there were grease smudges on the interior of the driver door on the dash and hood. Nice to see the 180 change. Thank you.

Brought in my 2021 mustang for a check engine light on , handled quickly and service was quick to update with on going’s of the problem

Ron Guldan is by far the best service advisor I’ve ever personally worked with! Recommend him to any and everyone

I saw a couple cars online that they had in stock - I easily made an appt for the following Sat and both cars were ready for test drives when I arrived, unlike other dealerships I had been to in the last year.

Maintenance and repair on my truck. Really appreciated the attention they gave me as a customer. Texted me a video of the repairs they recommended, which gave me the confidence that they were performing the work as requested. Will use their service again.

I was very satisfied with my last visit to AutoNation.

A wedding out of state, did not allow me to follow usual protocol in a car rental while my Ford was being serviced. AutoNation White Bear Lake worked with me and my Ford was repaired, I made the wedding and was satisfied with everything.

I had a small issue with my new Bronco Raptor and Sean my service representative got me right in. He communicated with me every step of the way with my repair.

Friendly staff. Fast service and a great shuttle service. Highly recommend this establishment.

Fantastic people wonderful experience highly recommend to anyone looking for used or new car

Ron at Ford is awesome! Great customer service and communication. He goes over and above.

They have a nice selection of vehicles. My salesman was great. They can be very persistent to try and get a sale, so be prepared to hear the typical car salesmen 101 tactics. "Hard to find one this nice." "Isn't going to last long."This is the best price you're going to find." Blah blah blah

We worked with Rick to find a car with a very small budget to work with, he was SO kind, easy to work with and absolutely someone I would seek out to work directly with in the future! The team was incredibly transparent on the value of our trade in, and in a very “sales” oriented industry, we felt like every member there connected with us on a human level. Thank you, Rick & team for such a good experience, we WILL be back!

The staff here notified me the vehicle was available. We were able to test drive and purchase within a few hours. The staff answered all our questions honestly and too the time to show us all the features. We were very pleased.

Returning customer. Autonation staff is very friendly and knowledgeable. Geoff is a pro and great to work with. He really made the experience quick and easy!

Notified us when the car became available. We were able to test drive and purchase the car in a few hours time. The staff was very helpful and we were quite pleased.

I had an appointment at 10:30 to do a warranty repair. I tried calling several times in the afternoon and no one in service would answer. I finally called the sales department and asked if they would walk over too the service department and ask strongly call me which they did. It took another two hours for someone to call back. I was informed that they had never touched my truck due to other issues. They wanted to reschedule for another day. I said no, fix the truck. It is my opinion that my warranty repair was ignored because they had revenue producing repairs on other vehicles that were more important to their bottom line. I was finally able to pick up my truck the next day Several of the questions in the survey did not apply to my experience.

In for routine service, discovered a couple other items that needed attention, got 'em all fixed in a very timely manner, even let me use a loaner (they had to keep my vehicle overnight). Kept me on the loop all the way through. They even cleaned the car. Very courteous, knowledgeable, professional staff. Thank you Cathy (Service Advisor), and Tyler for answering my questions. I will be back again!

Great service, great people, convenient location, it all right here@

My experience was great compared to the last time I was in.

Great Sales and Managment Team. Courteous and respectful

Got a recall done plus an oil change. They did the work in a timely manner and washed the car afterwards.

Got a recall done plus an oil change. They did the work in a timely manner and washed the car afterwards.

First time buying a Ford. Everyone treated us with respect and it was a great experience.

Went from the BEST service department to the worst over the past three years. They will now do as little as possible, you have to repeat the same facts to several different people and even then about half of what you request gets done (even recalls that FORD basically harasses us about). Do they not have a computer system that tracks some type of notes for each vehicle? If you have a long term issue you wind up re-explaining it OVER and OVER again. I've literally had to re-explain issues in some cases to the same people on nearly a day-to-day basis. I'm not kidding. What to expect: Simple oil changes can include waits of 60-120 minutes (I get my mustang serviced somewhere else and it takes about 20 minutes). A recall involving the brake system took nearly two years to complete due to "parts issues," and was only addressed after I wrote an online review complaining about it, and it was somehow escalated to a manager. About their 4 our of 5 star reviews, I personally was offered a waived repair fee if I left a five star review for them online, which I declined. Honestly these review sites should consider removing all these reviews knowing they make offers like that to customers. They seem intensely focused on the appearance of being a good service department (even trying to buy positive online reviews) rather than taking the simple steps to actually be one. Ultimately it was an online review that got them to address my issues a year ago, but today I have new recalls and my wife was put through the ringer this morning trying to get them to do what was requested. I'm so frustrated I can't even deal with them personally anymore. Their remedies are usually (get ready for it) MORE conversations about the same issues AGAIN. Even the management seems to have a method of trying to keep these issues away from the public's eyes. The last time I posted a review like this, a GM asked me to call them. I don't need to. The issues are clear, your management, processes and systems are failing. Get to work. If you want to address my complaints, do it here publicly.. not on a phone call that can't be tracked or reviewed by others. And if you're wondering why I keep going back, I prepaid for an extended warranty AND my maintenance services. I'm basically stuck dealing with them, and I hate it. Things are so bad there I'm actually considering leaving Ford altogether, and I've been a Ford man my whole life. If they let their dealerships run like this, maybe I need to go somewhere else. If you're only buying a car, they're fine. If you're expecting to bring it here for service or buying an extended service plan.. DON'T. Seriously your blood pressure will thank me.

Went from the BEST service department to the worst over the past three years. They will now do as little as possible, you have to repeat the same facts to several different people and even then about half of what you request gets done (even recalls that FORD basically harasses us about). Do they not have a computer system that tracks some type of notes for each vehicle? If you have a long term issue you wind up re-explaining it OVER and OVER again. I've literally had to re-explain issues in some cases to the same people on nearly a day-to-day basis. I'm not kidding. What to expect: Simple oil changes can include waits of 60-120 minutes (I get my mustang serviced somewhere else and it takes about 20 minutes). A recall involving the brake system took nearly two years to complete due to "parts issues," and was only addressed after I wrote an online review complaining about it, and it was somehow escalated to a manager. About their 4 our of 5 star reviews, I personally was offered a waived repair fee if I left a five star review for them online, which I declined. Honestly these review sites should consider removing all these reviews knowing they make offers like that to customers. They seem intensely focused on the appearance of being a good service department (even trying to buy positive online reviews) rather than taking the simple steps to actually be one. Ultimately it was an online review that got them to address my issues a year ago, but today I have new recalls and my wife was put through the ringer this morning trying to get them to do what was requested. I'm so frustrated I can't even deal with them personally anymore. Their remedies are usually (get ready for it) MORE conversations about the same issues AGAIN. Even the management seems to have a method of trying to keep these issues away from the public's eyes. The last time I posted a review like this, a GM asked me to call them. I don't need to. The issues are clear, your management, processes and systems are failing. Get to work. If you want to address my complaints, do it here publicly.. not on a phone call that can't be tracked or reviewed by others. And if you're wondering why I keep going back, I prepaid for an extended warranty AND my maintenance services. I'm basically stuck dealing with them, and I hate it. Things are so bad there I'm actually considering leaving Ford altogether, and I've been a Ford man my whole life. If they let their dealerships run like this, maybe I need to go somewhere else. If you're only buying a car, they're fine. If you're expecting to bring it here for service or buying an extended service plan.. DON'T. Seriously your blood pressure will thank me.

Both associates i interacted with were vere attentive and helpful. Both the representative and mechanic offered a free car wash afterwards. There was virtually no waiting as I looked at new vehicles.

Richie was a FANTASTIC salesman working with me every step of the way and keeping me updated on my Ford Maverick order. No gimmicks, no markups, trying to help me get every discount and rebate I could. Ask for Richie when you go in!

We had a very positive experience with AutoNation Ford White Bear Lake. The employees were very professional and treated us so well. They all went above and beyond with service. This was our first time at Auto Nation Ford but we will certainly return and encourage others to also.

All team members were wonderful to work with. Just had one issue when picking up but everything was taken care of immediately!

The salesperson was very helpful. I believe her name was Kathy. She was pleasant to work with. The work was done in a very timely Manny. I was also in there to purchase an extened warranty and that went very well.

Ron is a rockstar! He’s patient and extremely knowledgeable! Highly recommend AutoNation Ford White Bear Lake!

Asked for an oil change, recall fix, and alignment. Only got an oil change. It was a fleet vehicle. Got a text back hours later to come back in as they didn't complete the recall work. Never did the realignment either.

Everyone was very nice. They fixed my recall and shuttled me home when a loaner car wasn?t available.

Salesman Demetrius gets 5 STARS!!!!! Promote him and or give him a raise. He did a wonderful job making sure we were taken care of after a horrible horrible start at that place with certain people! Thank you for going above and beyond for us and rectifying the wrong doin! He was very pleasant and LISTENED to my problems at that place. If you go there car shoppin ask for DEMETRIUS, he'll make sure the customer comes first and will take care of you. Thank you again Demetrius! Keep up the good work!

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Staff I worked with were friendly and professional. All the work was done in a timely manner.

The team made what could have been a poor experience - a great one. Patrick in service is energetic, passionate and empathetic. He maintained excellent communication throughout our entire experience. Morrie also went above and beyond. Truly care about their customers and put in the extra effort to achieve customer satisfaction.

Overall good experience, friendly staff , quick service. Not much more you can ask for .

Great customer service and technician very knowledgeable

Brought are truck in to the service department on fleet side. truck had intermittont issues do to water penitrating the wiring harness. first go around I was told they where unable to locate a harness. so the only option was to wait till spring or let them splice in to the harness with a new pins. I gave them the the Ok becuase I needed this truck back. Then they said it was the engine computer, and then the fuel pump. went to get it and it didn't make it out of the lot. with a $3700 dollar bill they said they would make it wright. 2 weeks later they call me and say it needs a new engine harness the same harness they suppsidly fixed,and could get a new Harness. but could not give me a hourly rate becuase apparently no one at ford has ever put in a engine harness in a truck. Thet charged me anouther $3300 dollars to a totle of $7,100 to fix the same issue I would of never let them splice the harness if I new we could get another one, and they cut mu uhf cable (Digital shop radio Cable) and tride a shoty repair insted of replacing it. I ended up havig to replace it on my own. Beware I am a Shop manager at a heavy equipment company. My 1940s shop looks like a brand new shop to theres. they try and short cut to save you money. but it ends up costing you alot more!

Muy amables y atentos

Brought are truck in to the service department on fleet side. truck had intermittont issues do to water penitrating the wiring harness. first go around I was told they where unable to locate a harness. so the only option was to wait till spring or let them splice in to the harness with a new pins. I gave them the the Ok becuase I needed this truck back. Then they said it was the engine computer, and then the fuel pump. went to get it and it didn't make it out of the lot. with a $3700 dollar bill they said they would make it wright. 2 weeks later they call me and say it needs a new engine harness the same harness they suppsidly fixed,and could get a new Harness. but could not give me a hourly rate becuase apparently no one at ford has ever put in a engine harness in a truck. Thet charged me anouther $3300 dollars to a totle of $7,100 to fix the same issue I would of never let them splice the harness if I new we could get another one, and they cut mu uhf cable (Digital shop radio Cable) and tride a shoty repair insted of replacing it. I ended up havig to replace it on my own. Beware I am a Shop manager at a heavy equipment company. My 1940s shop looks like a brand new shop to theres. they try and short cut to save you money. but it ends up costing you alot more!

Mitch & Gang were all amazingly helpful, committed, patient & fun to work with!!! They truly went above & beyond to get me to the price I needed with the vehicle I wanted. This is my 4th or 5th vehicle with Autonation White Bear Lake and they always prove themselves to be the best!

I had great experience at AutoNation .

Originally I felt I was getting great service. The service tech Chris, communicated with me in a timely fashion what they found wrong with my car and gave me a quote of $300. When I went to pick up my car, my bill was $175 more than my quote. I told the customer survive tech, Stephanie, what I was quoted for she asked for the service guy to come discuss this with us. She seemed annoyed. As we waited for Chris she discounted my amount to $359. Chris said he noticed the price and was going to review my charge but spaced it. He did apologize for this. I was happy they reduced my charge but I still did pay $60 more than what I was told. I have never had any service issues in the past. Typically I am very satisfied.

Todo muy bien, axcepto que nunca tuvieron un carro de renta mientras mi carro lo arreglaban. All very good, except that they never had a car for me while they were fixing my truck.

It went well. Everyone was friendly. I didn’t get my floor mats cleaned as I had requested.

Service person kept me apprised of how the repairs were going and what was being done. Repairs completed timely. Everyone was very attentive.

Our experience was relaxed and not pushy. Our salesman was super nice and helpful. The website was kept current and the truck we wanted to look at was on the lot.

Took along time to get ahold of someone to see if my car was ready. Was on hold 25 minutes

No one in service answers the phone. Tried to get ahold of someone for an hour. Then tried their chat option on their website and the rep's online are only there to put you on the schedule. They aren't helpful in any other way. Online rep's would just end the chat before any real questions were answered.

Service was exceptional, staff was attentive and friendly. Staff in both service area and sales floor were attentive checking to see that I was being assisted. Service was performed in timely manner and facility is clean and well organized. A world-class act !!!

Had a great experience buying a used vehicle. Worked with Demtrius B. To find a good fit. He listened and worked with me. He was personable and very willing to help. Ended up finding a great fit for myself and then moved on to financing where Garrett then helped out. The process was very smooth, easy, and faster than expected. Overall was a pleasurable first experience there, and got a great vehicle.

I brought my vehicle for recall repair which they informed me another recall that I wasn?t notified by Ford company. The repair personnel found another issue on my vehicle, which was covered by the lifetime Powertrain warranty. Every one was very friendly and helpful.

Service tech explained exactly what was happening and updated me accordingly. I've been leasing from Autonation for 10 years and won't hesitate to purchase a vehicle from them this year when my lease is up! Thank you!

The sales process with the sales person was very easy. How ever when the it cam time for the paper work I had to wait for almost an hour. Then when we finally go to the paper work the agent push the warranty package's until I finally gave in just to get out of there. This took an additional hour and half. So once I made the decision to purchase 3 vehicles it took almost 3 hours to get it complete. Not happy

For the first time in about 2 years, they were able to get my oil changed in less than an hour.

Best Ford dealership in the state, hands down. Kathy in the quick lane service department is an excellent employee. I bring my truck in regularly for all of it's repairs and upkeep and I am always surprised by the customer service received. After my last oil change with them my truck came back spotless with a complimentary car wash, a bottled water waiting in the cup holder, and free air freshener vent clips for the interior. Do yourself a favor and bring your vehicle here for servicing.

Excellent service. Staff was outstanding. Seamless appointment

Fast efficient service on replacing my battery

The team at AutoNation were pleasant, forthcoming, not pushy and efficient. Richie was great to work with and we are happy with our new car and working with AutoNation!

Talk to rich he'll get you in what you want.

Extremely friendly. Eager to take and answer questions. Great communication throughout the process. Very professional attitudes and work performed! Amy, Dave, and Jamie went above and beyond. AutoNation Ford was quick in their services performed. Very happy and would recommend.

Auto was in per a recall notice so it?s hard to know of the quality of the repair. They had the car longer than I was told it would take. The cost for the additional work I had done was quoted at $79. When I got the bill it was $185. When I questioned it they did adjust the price. Cashier was not friendly nor personable. However, I believe I will still be a customer.

Friendly Staff!! Tyler and Dave got me into a very nice vehicle! I went in with zero credit and put no money down but scored a 2020 vehicle! It’s a worth a stop here if you’re looking for a new vehicle!

Excellent service every time I go get an oil change. I had an appointment recently scheduled for the afternoon but showed up early. As early as I arrived they still had time to take my truck in sooner to get it taken care of. I never have a bad experience here, they even washed my truck. Definitely recommend for any services.

best service ever!!

I was a first time customer and brought my vehicle in for some warranty work. I was able to pick it up the same day. However, it took me more than a week to get the paperwork. I finally had to ask a male friend to see if he could get it for me and if they found anything else that needed work. What he was told and what the paperwork showed were to completely different items.

Purchased my first new vehicle ordered. A maverick dealership was fair and honest and my sales person Ben was friendly and made the whole thing pleasant

No stress, everyone that worked with me regarding my vehicle was up front and honest/polite about what the problem was and it all got solved. Also had a full service done to my vehicle while it was there and they did great with that to. Prices are better compared to one of your competitors to which I will be no longer going to. Thank you for the great work and courtesy that you all showed and gave me.

Ronald was very professional as well as the rest of the staff. When walking through the dealership I had multiple employees ask if I needed assistance with anything. This was my first visit for service and won't be my last.

Made a usually unpleasant experience acceptable staff was very upbeat and friendly. All my work was under warranty which I wasn’t aware other then recall work. Cindy explained it all to me and was very knowledgeable and told me of future considerations in the maintenance area. Unfortunititly I work in a somewhat competitve industry where I have various employee discounts but I didn’t receive any hard sell presentations just suggestions

Excellent friendly experience with Chris one of the service managers, and Brian one of the drivers. Communicative, awesome, and went beyond! Truly recommend coming here

Swung into Autonation to get the Works oil change on my F150. Part of the package is a tire rotation, and a checkup. I was not happy to discover that the lug nut laying in the parking lot at work belong to my truck a few days and +/-100 miles later! So I torqued all my lug nuts to find at least one on every tire extremely loose! Seems to me that they must have run the lug nuts on with the gun and never torqued them down with a tire iron. I've never had a lug nut loosen up to the point of falling off, let alone having at least one lug nut on every tire being extremely loose that were properly installed! The more I think about it I don't think I received anything on how things looked on the checkup. Terrible experience, go somewhere else!

The service writer provided me with courtesy, and a professional approach, and was great to work with.

Vehicle was held hostage while they tried to get me to spent money on extra work even though it was on a warranty and maintenance program. Everytime they tried to get more money from me and I said no they would reply it would take longer for my repairs and this happened multiple times. When I finally did get my vehicle back they never went over the repairs done and just told me to pick up my keys at the cashier. I had to go over my paperwork by myself and notice it stated I turned down stuff included with the maintenance program when I was never ask or given the opportunity to receive what was suppose to be included with the maintenance program.

Russell helped me get my 2023 Maverick. He updated me on progress whenever he found things out. I would definitely by my next vehicle from them!

I am not sure how many times I have to put my name down on the paperwork for them to call me and not my husband. This happens every time we bring my truck in! They called my phone number looking for him and never once mentioned my name. Otherwise services were good!

I would give this dealership a 0 rating. While the new vehicle buying experience was great, the incompetent service department has completely overshadowed it. Despite calling ahead several times over 6 months to confirm parts availability for several recalls, I was repeatedly told that the parts were available, only to find out upon arrival that "parts needed to be ordered." It's nearly impossible to get in contact with the service department during business hours, and when I showed up around 4pm after dropping off my vehicle at 7am, it was just being pulled into the service bay. On one occasion, after waiting for a shuttle driver for 45 minutes outside of my work, I was told that "your vehicle is not going to be ready until tomorrow." When I explained that this didn't work for me and showed up via Uber, they had just started working on it at 6pm. To top it off, the old filter was taken out but the new one was never put in. When I brough my vehicle in for service at a different dealership they found stripped screws on the underside cover of the oil filter. This experience has ruined my perception of Ford brand. I strongly advise staying as far away from this dealership as possible!!!!!

2 days for a oil change and to “plug” in a heated seat cable. Enough said, you figure out what is wrong with your “25 year technician” ! Run people, just plain run. Diagnostic rate outrageous.

Everyone I've talked to was nice and knowledgeable.

Quickly got me checked in, oil change , rotate and filters accomplished in an hour. Service cashier Jackie was her usual friendly, efficient help. Overall a good experience!!

Ron was a great tech. He helped solve alot of questions that I had and directed me in the right location of some other things..

Repairs were does as expected.

Here was my experience with AutoNation Ford White Bear Lake. When I got to the dealership to buy my used 2019 Ford F-150 it was dirty and had three large bumper stickers on the back that left a residue. I was promised a detail to buff out the bumper stickers that still has not happened 8 months later (I purchased my truck in June 2022). When I purchased the truck I had a significant down payment that was cashed but not applied to the vehicle loan. After a month or two I realized this amount had been received by AutoNation but not applied to the loan. I was told in order to apply the down payment correctly to the loan we would have to redo the contract and forfeit my lower interest rate for a higher interest rate. Rather than going through this process again I got my down payment back and had my bank apply the down payment to the principal on the loan. Not to mention it took hours to purchase the vehicle with preapproval for the loan from my bank. I did not have a great experience with AutoNation Ford White Bear Lake.

Great work, watch the charges however.

This place was very welcoming. The staff wasn't stuck up or snobby. The young salesman Jacob did a wonderful job at entertaining me and making sure my needs were met. I can't say anything bad about this place. I felt a sense of comfort when I entered the parking lot. From the time I entered the door, until the time I left,, Jacob stood by my side and wouldn't let me out of his site. I didn't feel unacceptable, unappreciated nor uncomfortable. My transaction was swift and direct without any hidden fees nor any trickery. This place has become my second favorite ford dealership. I think my EV will be coming from here. Very nice people to deal with

Great place to bring my car to.

From the first time Steve from sales reached out to me after I only wanted the Blue book price on my car early last fall, I told him I wasn’t thinking of a new car until Spring 2023, he put me on his to call list at a later date and he respected my wish. I ended up calling him in February and we got things rolling. I picked up my car and chatted with Garret in finance. I had some questions and my own issues and Garret has been a gentleman and extremely helpful getting things straight. He is also great at follow up and remembering previous conversations. Whenever I went into AutoNation, I was welcomed immediately with a smile and “have you been helped?” You people do it right.

take good care of you in the service department

I bought my vehicle in November. It was promised that the hail damage on the hood would be fixed. I also purchased an extra plan protecting the fabric. Scheduled a date to have both done which left me without a vehicle for an entire day. They didn’t get the job finished so I was told they would follow up to schedule a second date. Never received a follow up. When I finally called the salesperson he said he thought I was fine with how it was. Was going on a trip for a week so I made arrangements to have it dropped off so they could do those items and have an entire week to complete it. I alerted both the salesperson and the service department. When I returned and picked it up they still hadn’t done the work! Now I have to schedule a third appointment to get it done. When I tried to speak to the salesperson about it he was all excuses. Never even apologized.

Pat Rawn service manager kept me up to date on take off rims and tires since my Ford chrome rims were starting to blister. Pat quoted me a price for the complete package of tires and rims and completed the service within the agreed timeframe Very satisfied with the experience

Kind hearted people are quite rare to find as cooperate people or as individuals also. I'm sharing a 4 years friendship and business relationship i've shared with Mr Ralph Carico for being such an awesome, kind and specially oriented. Manager Thank you for being supportive each time i buy and invest in digital stocks and coins with your firm. Contact him via Ralph Carico

So far good for the recall, was completed in a timely fashion. Maybe the staff has changed enough that I will come back after 6yrs of staying away?

I found the truck I was looking for on thier lot. I live in Wisconsin so it was about a 100 mile trip to AutoNation. I had an appointment with Matt he showed me the vehicle and we made a fair deal. Very helpful people there, I would recommend them to my friends.

Russell was a lot of fun! And the truck buying was okay too.

I had a problem with a indicator on the dash. Ron fixed it immediately. He’s great!

Recall was successful. Disappointing the vehicle was not washed.

Dave Aune was a terrific salesman. In fact everyone I dealt with was easy going and extremely knowledgeable in every regard. I was impressed with your dealership and the communication provided to me. The whole process was as seamless as it could be and I couldn’t be happier with my new Truck. If you’re in the market don’t hesitate to stop in and talk to them.

Excellent service.explained the process all the way through and fixed a coolant leak.

I recently took my car in for service at this dealership's service department, and I must say that I am extremely impressed with the level of service I received. From the moment I walked in, I was greeted with a warm smile and treated with the utmost respect. The service advisor was very knowledgeable and was able to answer all of my questions and concerns with ease. They took the time to listen to my concerns and provided a thorough explanation of the work that was needed, as well as the pricing and timeline for the repairs. The service was completed on time, and I was kept informed of the progress every step of the way. The technicians were clearly experienced and did an excellent job, as my car is running better than ever. The waiting area was comfortable and clean, and the complimentary coffee and snacks were a nice touch. Overall, I am very pleased with the service I received from this dealership's service department. I would highly recommend them to anyone looking for reliable and high-quality service for their vehicle. Thank you for a job well done!

Overall good experience fixed my car and had good service

When I pulled into the service bay for my 8am appointment it was relatively chaotic. I could not get a service member to wait on me. An older gentlemen who was a car runner pointed me to a different area to get service. From there it took 9 minutes before anyone waited on me. Upon pick up a similar experience happened. No one in the express desk. I tried then to get someone in the service area but no luck. Then a car shuttles again told me to go to the cashier area. I waited 5 minutes but no one home. I then tracked down the sales receptionist who helped me find the cashier. She just then complained that no one in the company knew how to work besides her.

Russell made ordering a F-150 a great experience and his explanation of all the new systems on the truck I was not familiar with.

very helpful to my granddaughter with quick and professional service.

White Bear AutoNation worked on my vehicle several times. Mike, the 'runner' fabulous. Ron, in service, fantastic. The office staff superb, and the popcorn-delicious. I highly recommend AutoNation.

I brought my 2017 Escape to AutoNation Ford for a safety recall, a tire repair (slow leak) and 35,000-mile service. I was immediately greeted by a service tech and maintenance on my car started as soon as the repair ticket was signed. In about two hours all the repairs were complete, and the car was also sanitized and washed. The total cost was extremely reasonable and the service tech went out of her way to confirm that I was satisfied with the work and the charges. This is exactly why I am a happy, long-term AutoNation customer.

Ronald in service is great to work with, he's thorough, kind, super helpful and reliable! I appreciate getting all my questions answered and the quick turnaround! Thank you Ronald! :)

This is the only place I take my SUV's. I never worry about the service because it's always the best. Had Gold team for years now with Red Team and they are best for my service. Ron is top notch listens to what you have to say and takes care of it.

Everything was great I was very happy with the timing of professionalism of everybody

I have and always will love AutoNation Ford. I always have great service and kind people who get me in and out asap!

When i first bough my vehicle in 2016 the service was amazing. After the last 3 times I brought my vehicle in for service it has just been a nightmare. NO communication from the "service adviser" no updates or phone calls. I get with my extended warranty the work is covered under that, but having my vehicle for over a week and not calling to tell me what is wrong or what they are doing to my vehicle, and only calling me when its done is horrible customer service. The only two saving graces are that when my vehicle is done....i know it is done right! And this last time (after complaining) to the service manager, I was able to get a loaner vehicle for the full week while mine was getting serviced. Would not recommend getting service at AutoNation, and I most likely will not buy a vehicle from them ever again

People were great but their process is the worst. You have to make an appointment to get an appointment. Prices are much higher then anywhere else and they nickele and dime your on everything (to check to see of a new fog light was needed.. $120. That was just to check, which you cam visibly see). I wouldn't recommend servicing your car here. Go somewhere else.

I had such a great experience due to Kaley and the whole team!

Ron the service manager was great!! We use Autonation for all of our trucks. They are extremely busy and sometimes can struggle with communication. But their service department does a nice job.

I have been doing biz with this dealership over the past 10yrs or so and came in on Wed eve to look at a used vehicle. Demetrius was available and helped me with the Civic. He was very pleasant and a great multi-tasker. At any rate, he did a great job handling my concerns and questions and ended up buying it. Finance staff was low so he waited with me past close. Much appreciated. There was a couple very minor issues with the car that Demetrius, Mark and Scott helped and went above and beyond. That goes a long way when and feel satisfied with my purchase.

Excellent service and friendly staff!

Adrian was a pleasure to work with, I highly recommend working with him. This is the third vehicle I have bought from Auto Nation in White Bear Lake and I will be going back when I decide to upgrade again.

Great service as always - got in on time - car was ready when promised

The Factory order experience was very easy and friendly thanks to Russel.

Very happy with the service I received at AutoNation. Ron and Kaley were very efficient and good at communicating the process and progress on my vehicle. The texts and videos I received were very informative.

Very nice people

Service was very good. They included videos describing the work they proposed. Service reps were friendly. Had my truck detailed after the service and a few things were missed, however (e.g. the inside of the windshield). Otherwise I would have given a four-star rating.

Wonderful experience! Everyone is so helpful and friendly. Dan in the gold team is through and did a great job. Thank you!

Good communication and work. Initial inspection took longer than expected.

Don't bother trying to schedule a test drive. They'll just sell it to someone else before you get there and make you wait for 20 minutes before telling you.

I made an appointment for an oil change and tire replacement. Everything went well. On time, good service

Positive experience here overall

Brought my Escape in for a recall fix that would take about 4 hours. Had a shuttle take and pick me up from home. The work was completed on time and all went smoothly and was hassle-free.

My experience with AutoNation was better than expected. I got my car back faster than I thought and was treated with courtesy and professionalism. An overall enjoyable experience.

Ford has time and time again provided me with excellent service and updates in terms of time frames and anything they find. They look for the problem and correct them rather than patch it only to break later on. Their professionalism and workmanship have impressed me every time I have gone there

I came in to make an appointment for a new battery, remove a stuck CD, and take care of the recall letter received. The young lady at counter stated she was going to find out if they could see me immediately. When she came back she announced they had the time to put in new battery and do recall. Informed me that I needed to make appointment for CD issue. Very pleased that she took the time and effort to get the job done so fast, including setting up a date and time for CD. I was there about 1 hour. Very thankful as I had to have a battery jump and was informed by tow truck driver that my battery was leaking and needing replacing right away. THANK YOU for helping take care of these issues right away.

Highly disappointed. The customer service is horrible. The finance manager was rude and dismissive. I only received one key fob. When I called to get the second one, I was told that was the only one. Less than a month after purchase, I had issues with the display screen. I made a service appointment. I had to wait over 20 minutes in the cold without help and they took people before me. When I asked for the door to be raised so I could leave there was no service recovery. I recommend another dealership with better processes and customer service.

Highly disappointed. The customer service is horrible. The finance manager was rude and dismissive. I only received one key fob. When I called to get the second one, I was told that was the only one. Less than a month after purchase, I had issues with the display screen. I made a service appointment. I had to wait over 20 minutes in the cold without help and they took people before me. When I asked for the door to be raised so I could leave there was no service recovery. I recommend another dealership with better processes and customer service.

Highly disappointed. The customer service is horrible. The finance manager was rude and dismissive. I only received one key fob. When I called to get the second one, I was told that was the only one. Less than a month after purchase, I had issues with the display screen. I made a service appointment. I had to wait over 20 minutes in the cold without help and they took people before me. When I asked for the door to be raised so I could leave there was no service recovery. I recommend another dealership with better processes and customer service.

Went to quick lane for an oil change, got in right away and my car was ready in about 40 minutes.. great job!

Matt and Russell were great from start to finish.

Quick and precise service. Knowledgeable and personable staff.

Sat in line no one waited on me slow response. Finally got checked in, chairs in waiting room need to be replaced. Car done in 1 hour that was good. Love the water and air fresher thank you.

We brought in the vehicle for scheduled maintenance and first tried the Quick Lane. It was so busy that the wait would have been long so we made an appointment for the next day. All service was performed in a satisfactory manner. We use Auto Nation exclusively because it's where we purchased the truck and have received excellent service. for several years.

Outstanding service by all. Matt, new car sales, did an excellent job and follow up as needed. Super service getting the new Ranger in quickly for a topper and mat.

I can't say enough about my salesperson, Pete Turgeon. He was with me the whole way through the process of ordering my Bronco Raptor. From getting me logged into the ordering screen, to reviewing the order to make sure I checked every box that could be check. Then Pete made sure I updated the order for the next year when Ford could not deliver that year. Pete kept me in the loop for 18 months on the status of my truck. When my Raptor finally arrived the Autonation, Pete called be at 9:00pm that night as they were unloading the Raptor off the truck, to let me know that the WAIT WAS OVER!!!! THANKS PETE!!!! WOW CUSTMER SERVICE AT IT'S FINEST.

The service department is an absolute gong show and would not recommend to anybody that values customer service or their time. They will quote you 30 min of work on vehicle, turn it around in over 3 hours and be rude to you while doing it. Sales was great to work with when we bought the car, however the follow up experiences have been lacking to say the least. *EDIT*- The service company reached out and offered a complimentary oil change with delivery. Although this does not change the previous experience I appreciate the gesture and have changed the review from 1 to 3 starts.

I can't say enough about my salesperson, Pete Turgeon. He was with me the whole way through the process of ordering my Bronco Raptor. From getting me logged into the ordering screen, to reviewing the order to make sure I checked every box that could be check. Then Pete made sure I updated the order for the next year when Ford could not deliver that year. Pete kept me in the loop for 18 months on the status of my truck. When my Raptor finally arrived the Autonation, Pete called be at 9:00pm that night as they were unloading the Raptor off the truck, to let me know that the WAIT WAS OVER!!!! THANKS PETE!!!! WOW CUSTMER SERVICE AT IT'S FINEST.

I brought my fusion in with an issue I couldn't figure out myself, and I'm a mechanic.. Ford called me the next day saying they had found the issue and it was indeed something odd that hadn't been seen before but they were able to correct the issue and get me the car back the next day with a low price! Great dealer and great service advisors!

Autonation Ford White Bear have been taking care of my Fusion Hybrid well into 190K miles now. They always do a great job. The skid plate came off the car this time and they re-installed it with all new hardware and didn't charge me. They are great with re-calls as well.

I purchased my car and have it serviced here. Always friendly, transparent, and timely.

A free alignment was performed after a vehicle purchase, it still pulls to the left. The check engine light came on a few weeks later, a buick dealership identified battery sensor needs replacing along with 5 burned out lightbulbs. We placed multiple calls to AutoNation for a manager to call us, no one returned our calls.

We have had a sales relationship with Rich for over 10 years and he is absolutely amazing! He doesn?t make you feel pressured into buying and he makes sure your note getting in over your head. Rich truly has a passion for car sales and it shows in the way he treats his customers. The managers and finance staff are all amazing also and they make sure that your every need is met.

I bought my car at AutoNation in 2018. I’ve always taken it there for service, and have been happy with their service department. I’d like to say how impressed I am with Service Advisor, Kaley Anderson. She is a great listener and very helpful. Thanks AutoNation ! V. McDonald

My vehicle I bought is always taken care of professionally and quickly. I will always buy my Ford vehicles from this dealership, even though there is one closer. Great people, great shop.

I was able to schedule my quickly. Very friendly and honest people. I will definitely come bring my vehicle back next time I need repairs done.

Everyone at auto nation was amicable and professional. I will be returning there for my car needs and service.

They did not wash my car and reset oil Monitoring system on my car. Plus had appointment for something and then said we can?t get your car look at today. Then said maybe you should take your car to the dealership closer to where I live.

I love that the same mechanic is the one that does my car every time I go in for an oil change. We also discussed some future repairs that should be considered in the near future. Thank you Louis.

This is my second vehicle, thanks Phil & Terry, great working with you. Tony in the service department is wonderful.

Kaley and Chris were great with my needs and wants sys

Great company to work with. Friendly knowledgeable staff.

We love our Escape Hybrid and Autonation keeps it in top performance. Thank you for a painless service visit.

I purchased a 2022 Outback Wilderness from AutoNation Whitebear lake yesterday. Ben was my salesman and it was a very pleasant experience! He was familiar with the vehicle and did a great job answering questions I had about the vehicle. Mitch also was helpful with wrapping up the deal.. I highly recommend Ben if you are looking for a new vehicle!

I would highly recommend AutoNation to anyone looking to buy,sell or trade in. I had a great experience from start to finish. I currently have them doing all my oil changes/ Maintenance . They back their warranty as well, I had a Wheel bearing go out and they have been great to work with so far. Nehemiah was my salesman and he was very professional and his knowledge with vehicles was really helpful. I know where I'm going next time I need a new car and will definitely request Nehemiah for my next purchase.

Left 2 messages with the service department no return calls. Than when I did talk to someone the gal was a B...

The dealership was quick to get our vehicle in for the needed repairs and followed up with timely updates. Overall an excellent experience!

Got a fair trade in bought a Subaru Forester with a sun roof. I had a warranty issue on my Subaru Forester and it took a bit to get it fixed but AutoNation Ford came through. Even got a free car wash. Thank you for the awesome service Pat.

We arrived a day early for our appointment, but they graciously made room for us on their schedule. We were having a recall on our Explorer

Always a pleasure to work with.

Made a service appointment several weeks ago for an oil change that was packaged with my vehicle purchase. Showed at 10a Saturday morning. Just an oil change and rotation. Was told by service agent that I could expect 1hr wait. Left building. Was called after 75mins and told they were behind. Returned to dept at 1230p. Truck is still on lift. Went across street to distract from long wait. Was called at 1:30p that vehicle was finished. That's a 3.5hr oil change. Woman that arrived at 10a with me was also still there. Don't offer Saturday service if you can't staff it. Call me and reschedule appt. Be honest upfront with time. Also don't parade pizza to your staff while we wait thru the lunch hour. Very poor customer service.

My husband and I just purchased a Ford Transit for our family. We were very pleased with the service we received from the salesmen we worked with and the finance manager. The van we purchased needed a new windshield, the whole team worked to get the windshield replaced so we could take the van home same day, as we drove a distance to the dealership. I highly recommend AutoNation and was very glad to work with Richie, James, and Tyler.

I had my vehicle at a different dealership to get some work done. Well that dealership messed up on my car, took it to Autonation and they checked everything over. All I needed was a air filter and it was good! Thank You autonation Ford!!

Servicing team doesn’t answer. Have called them 5+ times over a week span and nobody is ever at the desk.

The Service Team did a great job in changing my oil and bringing to attention the need to change my air filter.

Great service dept.

Right price,for what I was looking for,was able to get my own warranty though a old friend

Russel was very patient during the very long process of me looking for and buying a car. The entire staff is wonderful.

Mr.Brown helped me with everything. Did excellent job 👍

One of a kind.. took several weeks to get the part in ( not their fault) but they did a great job and decent price. I would go there again if I had too. 😊

Nathan Schmitz is our favorite mechanic here!! Always makes sure we are taken care of and always goes the extra mile! We know we can always depend on Nathan!

Very happy with Ron unhappy with the company auto Nation uses for warranty’s

My car, 2016 Ford Edge has been in 5 times for the same thing..leaking oil pan. Ford has paid for it 4 times. Now on 5th time in for same thing they are not paying fully for it, because it is past warranty. I am very disappointed in ford that it was not fully covered. We have bought 3 cars with ford and was always pleased, I will not buy another. 5 times , exact same thing wrong…FORD SHOULD BE PAYING FULLY…5 times says there is definitely something wrong with part…FIX IT.

Efficient, friendly and accommodating. Our cars have been serviced their for years.

Jacob did a great job. I have purchased 4 vehicles here in the last two years and will return in the future.

Had an issue with my Expedition and all of the team from the Service Manager, Service Coordinator, and the mechanic went above and beyond to take care of the problem a d get my vehicle back. Thank you team!

Matt Clepper and Mike Wicker were nothing but amazing. Helped me get exactly what i wanted and they were both very professional, 100% would use them again.

Garret the finance agent was very edgy seems like to many energy drinks patience seemed to be a little short things going to slow for him I realize they

I have brought many of my cars to AutoNation for years since way back when they were Tousley Ford. This time it was for the recall. I was in and out very quickly and they also ran my car through the car wash and threw in a couple complimentary items. I will continue going here to service my Fords. Good experience.

Very pleasant people at AutoNation Fleet Service. Sense of humor. It took a while to fix the bus, but they were short staffed and had a lot of repairs to do.

1st time there. Pleasantly surprised. Tire was flat didn?t know if I should use service entry or quick lane. Service tech said he?d get the car where it needed to be. Asked my daughter if she called an Uber tech said they had complementary drop off service. The drop off driver tech cashier everyone pleasant and helpful.

I had a very good experience here with my F150. The technician communicated several times with me about the truck issues including photos of the areas of concern (that I found helpful) and was able to get and install almost all of the parts within a day and put me on a list for the one unavailable part.

If you buy from them, have a mechanic come with you and inspect the vehicle. November of 2021I bought a 2016 F-150. Within 2 months of owning it, 3 separate issues were found that should have been caught during their inspection. I ended up spending close to $3k fixing them. Either their mechanics didn't do their job, or the dealership decided to lie and no disclose any of that. Either way, they have not returned any of my emails. I'm not seeking compensation, but I'd like to know what they plan to do to make sure no other customers are affected.

From the check in to the check out, transition was smooth, friendly customer service with great detail to my needs. I really do enjoy coming to this Ford Location. Great folks

very good,I'm happy and very content I'll be back soon.keep up the good work.

They did good work. They even cleaned my messy car

The entire staff was kind, helpful, and quick. My 2-hour appointment turned out to be 1.5 hours long. I'll definitely return for future service/maintenance needs.

lack of communication told me my phone recognize them as spam so it doesn't ring through to me. I think that's baloney. if they know that they should fix it. If they can't fix that,. How can I feel confident about them fixing my car?

Nice space and thorough staff, appreciated the extra mile they went.

their service and what drive pink stands for

I have sold to auto nation a car bought & traded 4 cars & a suv I'm keeping the Jeep i just bought. Great Customer service & sales Phil G. Is a super great salesman not pushy and recommend always to go to Auto Nation. White bear lake Thank you again for another great deal!!

The service attendant was so great and helpful (I don’t know his name.Jamie?…..I will certainly recommend Auto Nation (Tousely Ford) to anyone….he balanced my tires with air…I had a light show up on my dashboard and I didn’t even know the correct pounds of air pressure to put in…….

Got there early and was greeted right away. Didn't take long for my oil change. always come here for my Oil changes

I went in for a recall. Months before I called to see what the process was like. I have a baby so I wanted to make sure I had a plan. The person on the phone told me that my car would be entered into a queue and it could take a few days. This really didn?t make sense since I had to make an appointment weeks out. But regardless I had my husband take time off to help me get this done. When I arrive I was told it will only take 30 minutes. The day of service was fine but it was pretty frustrating since I was told otherwise and had to have my husband use PTO.

I recently had my Ford Escape Hybrid serviced at the Autonation in White Bear Lake and was very pleased with the professionalism and helpfulness of the staff and technicians. Ron, the technician who specifically helped me with my car situation was extremely thorough in answering all my questions as well as addressing all of my concerns. Ron is the reason that I would go back to Autonation Ford to have any work done on my car and I feel that I can trust his work. Thank you Autonation!!

Everyone is very helpful and go beyond to be friendly.

Not great. They set up a service appointment than don't look at your car for days. They don't tell you this up front so you have to call for updates. Than they don't respond anyway. I purchased my explorer here because I heard they had good service department. Very disappointed. Do better

Everything went great. We actually got the work completed the same day which helped eliminate the need for a loaner pick-up and drop-off. Thanks

This was the worst experience I have ever had. My rating is a 0. I contacted the service department to schedule an appointment to address lights that came on. Power steering, trac assist and parking assist. In a phone call with the service writer on the evening of 10/24/22 I stated that the above mentioned needed to be addressed abd could they address the recalls. I asked if they would be able to also change headlights, the bulbs were on passenger seat. 2 days later I received a message stating a rodent had chewed through the wire harness in the steering column. They stated they dud not feel comfortable moving forward. We contacted our insurance to schedule a time for them to go and get a estimate. On 11/12/22 we were in the dealership and asked to talk to the service writer. At that point we were told that they were waiting to hear back from our warranty. On 11/25 received a message stating extended warranty will not cover this. I was asked if we had contacted our insurance. 11/30 I reached out to see what was going on. Informed them that our insurance has already approved this and for them to fix the car. At this point my spouse contacted the GM, informed him of everything. We contacted our insurance and found that they had attempted 4 times to contact service and they never received a phone call. In the meantime we find out that they changed the brakes, which was never discussed. Finally picked up vehicle on 12/16/22.

BEST salesmen I have ever had the pleasure of working with. Demetrius was very knowledgeable, kind, patient, and overall made my car shopping experience FUN. A world of difference from the car salesmen I worked with in the past. Being a woman, I am very familiar with salesmen speaking only to my husband, but Demetrius spoke with both of us and gave details to myself since I was the one looking for another vehicle. He was very genuine and respectful- no BS and really felt I could trust him. I did end up purchasing elsewhere since they did not have the exact type of vehicle I wanted, but for the first time ever, I debated waiting to see if the one I wanted would arrive for the sole purpose of getting to work with Demetrius over other salesmen. May sound cheesy but seriously, this guy was just the best. I am keeping his card and will be the first call I make when looking for another vehicle or referring a friend.

Geoff Jelinek and Michael Wicker are the two you want to deal with when buying a vehicle They are top notch people and high marks for customer service, 4th vehicle from here.

This was my first service visit at Auto Nation for my 2017 Ford Focus. I was very pleased with the service I received and was also very satisfied with the charges. Christopher was very easy to work with and he was very professional in his dealing with me. I enjoyed working with him very much and trusted that he would take excellent care of both my car and me.

Quick and friendly service. Repairs seem to be complete. Facility clean and welcoming. Repair done around the timeframe suggested.

Great service with Pete!

Gave me top dollar for my used car. Great place to sell. Hunter was great, Scott too.

My daughter just sold her car there yesterday and it was a very pleasant experience. Hunter was awesome to work with! I cannot recommend her enough. Great place!

Overall things were pretty good. Our sales person was very responsive to initial vehicle inquiries. Things were a little slow in waiting to see the finance department. The car didn't come with an owners manual and we didn't realize this until we got home. An inquiry into this has not been replied to us.

I had a recall on my ford escape. I called auto nation ford, got an appointment, brought the car to appointment. I was told it take about 90 minutes and they would call when I could pick up car. I got a call about 90 minutes later saying I could pick up my car. I picked up my car they to care of the recall, did a 24 point check, washed the car and I was on my way. Excellent service I was very happy they exceeded my expectations.

Chris and the service team did a great job servicing my F-150. I really appreciated the great communication!

I was happy with the service but it needs to be faster. I had an appointment but it took almost 2 hours for a oil change and tire rotation.

This was the worst experience I have ever had. My rating is a 0. I contacted the service department to schedule an appointment to address lights that came on. Power steering, trac assist and parking assist. In a phone call with the service writer on the evening of 10/24/22 I stated that the above mentioned needed to be addressed abd could they address the recalls. I asked if they would be able to also change headlights, the bulbs were on passenger seat. 2 days later I received a message stating a rodent had chewed through the wire harness in the steering column. They stated they dud not feel comfortable moving forward. We contacted our insurance to schedule a time for them to go and get a estimate. On 11/12/22 we were in the dealership and asked to talk to the service writer. At that point we were told that they were waiting to hear back from our warranty. On 11/25 received a message stating extended warranty will not cover this. I was asked if we had contacted our insurance. 11/30 I reached out to see what was going on. Informed them that our insurance has already approved this and for them to fix the car. At this point my spouse contacted the GM, informed him of everything. We contacted our insurance and found that they had attempted 4 times to contact service and they never received a phone call. In the meantime we find out that they changed the brakes, which was never discussed. Finally picked up vehicle on 12/16/22.

I wanted to give AutoNation a 5 star rating, but somehow the system isn’t letting me. The staff strives at providing excellent, efficient service. The staff is friendly and informative about the service they are providing your vehicle.

It was fast and efficient

Just wanted to say Thank You all for doing a great job on getting my car in and out. I do not have1 bad thing. To say about Ford. I have always purchased my vehicles through Pete T. He is the Best!

Brought my expedition in for a recall. Had an appointment for 7am. At noon I called asking for an update. Guy said they hadn?t gotten to it yet. And then I think he called me about 3, and said the part they got for it was broken or the wrong one or something and that they wouldn?t get it done that day. Pretty sure he was just making stuff up. I asked him about about a loaner because I had to work the next day and the guy said no. They have a lot full of cars but they wouldn?t give me one so I went and picked up my car before they closed so I could get to work the next day. Never going back.

Great experience getting new vehicle. Timely and helpful

I was told my car would take a couple hours to fix and that I would get a phone call when it was done. After a day and a half I decided to call to ask about my car. It had been done for a while but was pending because they had some repair suggestions. It was frustrating because I wondered why no one called to tell me this. How long would I have waited for a phone call if I hadn?t called? Other than that everything was great. People on the phone and at the dealership were very friendly!

Made appointment with the quick lane for my oil change and tire rotation. At check in they said it would take a hour and they had my truck finished in 50mins.

I had a recall part replaced on my Ford edge with AutoNation service department. The work was done in a very reasonable amount of time and the service techs were very friendly and explained the process. A wonderful shuttle driver named Mike brought me home after I dropped my car off and when my car was completed they sent another shuttle car back to pick me up and bring me back to my vehicle. The whole process was quick and easy and the shuttle drivers were wonderful. Great customer service. Very pleased.

Took time and care to fix my vehicle. Also worked with the extended warranty to reduce my out of pocket expense. AMAZING JOB!!

Everything went great with my recall appointment. Thank you.

The employees were very kind and helpful in taking care of my questions and my vehicles needs. I would recommend coming here, especially to service your Ford vehicle.

Very happy with service provided and timeframe of completion.

Scheduled recall fix and tried everything to get me to use their shuttle because it supposedly was a 45 minute to two hour fix. I was scheduled for a loaner and am glad I refused the shuttle. Only after refusing the shuttle did I find out that the technician who did the repair hadn’t even shown up. Repair wasn’t complete until 2.5 days later! I would have been furious to be without a car for that long. Julie in the office was AMAZING and backed off the service guy who was pressuring me over the shuttle. When my car finally was done 2.5 days later, I didn’t appreciate the service manager intimating that I was inconveniencing THEM because they needed their loaner back.

The service department was good, no issues. I was told it would take at least 4 hours to complete everything so I waited for the shuttle to take me to work and then they called within 1.5 hours and said it was done which is great, however, I would have stayed and waited if I knew that. Taking a shuttle is very inconvenient and I'm not sure how other people make their appointments happen with work. I'm glad I dont put alot of miles on my car and only have to have it serviced twice a year.

I worked with Ron at AutoNation and here was very helpful from the start. I was greeted when dropping off my car, walked through what work was going to be done, and kept in the loop of the service throughout my experience. Everyone at the service center was very friendly and helpful from start to finish.

Brought in for 2 manufacturer recalls and very happy with the service and timeframe the work was completed. I was given a ride home while car was in service and picked up when it was completed an hour earlier than expected. Very good customer service.

Great experience been a customer since 2012 they never disappoint me Richie is the best salesman

Repairs were completed on time. The people there are very friendly & make sure you are being taken care of. I even got a complimentary car wash!

Having had experiences a few years ago that were less than favorable, I am happy to report that the last four service appointments with AutoNation Ford White Bear Lake have been exceedingly positive. I went in to have a light bulb changed and explained problems I was having and Matt, who was taking care of the bulb, said I should schedule an appointment. I did and AutoNation mechanics found the problem, solved it and thanks to my Platinum Warranty I have a working Ford that didn't require I mortgage my home! My trust in AutoNation Ford White Bear Lake Service Department has been restored and I now would recommend their services. October 20, 2021: Another positive experience at White beer lakes AutoNation Ford. I hope this streak continues. April 04, 2022 Another positive experience at White Bear Lake AutoNation Ford. Despite facing longer wait times because AutoNation struggles with the nationwide problem of shortages and staffing, they managed to keep people advised and moving out. December 28, 2022 Since my last review in April, the situation with back orders, etc. has only gotten worse. However, when all is said and done, my Edge is running smoothly and my back up camera is perfect. Thank you AutoNation White Bear Lake

Ron in the service department was the best service I have received from Auto Nation. My only complaint is that the communication is better as I had to call to find out what was going on with my car.

Was told it would be 1 to 1 1/2 hours but it took two hours. I would not have waited if I knew it would be two hours. Telling the customer a more accurate time amount is important.

Having recently moved to the area, this was my first time at AutoNation Ford in White Bear. My Ford Focus was due for The Works and all associates that helped me were extremely helpful and patient of my questions and comments. My vehicle was taken care of in a timely manner, with peace of mind knowing certified Ford Technicians handled it. Thanks Again Ford Family for all you do!

Service was prompt and complete and I appreciate the ride back to my house rather than waiting in the lobby.

My expectations were met in regards to courtesy, timeliness, and required maintenance. I appreciate Ron coordinating the maintenance and the cashier handling the loaner Given to me.

Had a full motor replaced by Auto Nation. Was covered under warranty even though they sold me the truck with a motor in poor condition. The service manager did a great job at handling this but it was tough to communicate with the dealership aside from speaking to him directly.

Great service & completed in time for the holidays, thanks so much!!

Very pleased overall. I worked with Hunter and Mitchell in sales, and I enjoyed the low-stress environment. I got a deal that beat other local competitors, and love the car.

Friendly staff

We had a great experience car shopping at Autonation. My husband and I will be back when we are looking for our next car or truck. I would definitely recommend Autonation to my friends and family. Ask for Phil and Tyler.

Just in for regular service check, oil change,etc. In & out in record time thanks to a very efficient, pleasant employee of Autonation.

Excellent…very Friendly. Work done in record time and good explanation from from Service cashier!

Had a recall repair on my car, service department had it fixed in 30min. Great service and efficient

Thanks to my salesman, Russell, I had a great experience purchasing my vehicle.

Reliable, professional, competent

The have been friendly and courteous whenever I come in for service. They kept me informed as to the progress of my vehicle.

Not impressed - We have 5 recalls on our vehicle. After trying to have them dealt with at another dealership further North of the metro and them accomplishing ZERO of them despite having the vehicle for 9 hours, we contacted your dealership. The person who made the appointment laughed about our experience at the other dealership and said that this was "common" for their service. So we scheduled time with your dealership, after the appointment scheduler informed us that we really need to deal with the recalls. Well 10 hours later, several phone calls throughout the day, only 1 recall was addressed and suddenly the remaining recalls aren't serious due to "regional location" and thus, we were told, you were NOT going to complete the other recalls. I guess a complaint to the NHTSA will be our next step. Fixing manufacturer recalled issues should not be this difficult and time consuming, especially when the fixes are available and developed.

They did a great job ? in a reasonable amount of time . Everyone was helpful and very friendly !

AutoNation Ford White Bear Lake and Pete Turgeon made my purchasing experience absolutely amazing considering the times that all automakers are currently in. Pete was extremely knowledgeable about the different trim levels and what was included, had great communication while I was waiting for my customer order to be built and shipped. Minus the hurry up and wait game I had to play (due to chip shortage) I had not a single worry or stress due to Pete and AutoNation Fords commitment to the customer as an individual, and not just profit.

We bought our 2022 Bronco from Matt at Auto Nation. What great customer service! The whole process was quick and not at all pushy. Would defiantly recommend to all our friends and family.

I brought my car in for service and I have never never dealt with someone SO knowledgeable, helpful, flexible,pleasant, thorough and efficient as Ron in service, I know his last name starts with Gill. I was so pleasantly surprised from what I was originally told awhile back I would have to leave my car there for weeks, I don’t know who that was. Having gone to one year of customer service training and thought it for 30 years, RON G.was outstanding and the cream of the crop!!!!!

Purchased my vehicle on Friday evening. Had a 5:15 appointment and was out of there by 7:00 very pleased with my purchase so far, and had an amazing Sales Man Jacob!! Thank you Jacob!!

courteous and professional car repair on my Ford Escape yesterday. very happy with their work, and I was out of there in under an hour! no upselling or finding things wrong that weren't what I brought the car in for.

My husband didn’t know how to post a review so here you go. Why don’t they do the recalls as they should and then not return phone calls?!

I moved recently and decided to go to AutoNation for my vehicle maintenance because it was close to my office. I honestly didn’t think I could find better service than the Roseville Ford folks. Wow was I wrong! The crew at AutoNation are all exceptional at communication, the Quick Lane process is faster AND they offered to shuttle me back from my office when my car was ready! All my service records synced seamlessly. When this Ford Edge hits 200k miles I will be buying my next one at AutoNation!

I have bought 10 vehicles from here. Love the people. Helpful in person. Do not answer phones or return calls. Cannot look up previous service. Cannot fill out an estimate after asking 4 times for someone to do it.

My salesman Cody led me to the perfect vehicle. Great service.

They were amazing. Best car buying experience I ever had. Working with them from out of state was painless and easy. They made everything simple and easy.

I would highly recommend AutoNation if you are looking for a new car. They will find it for you. Ryan was fantastic. We told him what we wanted and we left that day with a brand-new car.

As fair and decent as most larger dealerships go. Straight forward deals, did as agreed to in the car purchase.

Just waited two hours and 45 minutes for an oil change. It will be the last time I bring my car in for an oil change there. All they do is tell me they’re short staffed. If that’s the case, please just tell me to go home and come back in four hours. Did I mention an oil change in a tire rotation is $90. What a joke.

They were courteous and professional. Very nice people that took the time to help give me the best coupon price. Battery installation was done without issues. Understaffed and out of the battery brand they initially suggested like many shops so it took 2 hours and they used a lessor brand while I waited in spite of an appointment. But they finished just inside the time window I was given and Motorcraft isn’t a bad brand even though the customer service rep had sold me on another brand that he described as much better performing initially.

purchased a 55k vehicle from them, has it 2 weeks and needed a couple things looked at while under warranty....had terrible communication from the service department, I literally had to drive there to get a response! They had it a week and a half said they couldn't replicate the issue and were not willing to help in any other way! The worst dealership and experience I have ever had and regret doing business with them! they are a joke and will never refer but will definitely discourage others from doing business with them!

Good service all the time

We leased and then bought our Escape from AutoNation. We’ve been extremely pleased with the whole process and love our car. Had an oil change last Friday morning that only took an hour. We have had great service.

I'd give 0 stars if it were an option. My husband and I were in the store two nights ago and purchased a truck from Autonation Chev in Greenacres, FL (via our location). We were told by the manager, Colton, that he had confirmation from the FL location that the truck was available for purchase. My husband did all the purchase and financing paperwork, including paying $1600 to have the truck trailered up from Florida, only to be called this morning (2 days later) and told the truck was actually sold to someone else yesterday. We have just been waiting on the truck- literally everything we needed to do to purchase was done. We thought we owned this truck. I called the Autonation Chev store in Greenacres to see what the deal was and spoke to the salesman who sold it. He had a different story- stating he let our store in White Bear Lake, MN know that he already had a deposit down on the truck and that it was NOT available when they asked. So they sold us a truck that was already sold. HOW THIS CAN HAPPEN IS BEYOND ME. Our salesperson Ryan Wegscheider was great and we have no complaints about him.

Last Thursday Adrian, Colton, and Michael were all a amazing at helping me purchase my 2022 Ford Edge! I could not have been happier with the whole experience!

Fast and efficient service for oil change and recall handled. Just need to upgrade the chairs in the waiting area!

Ben and Joey were great and easy to work with! Definitely recommend!

I had a fantastic buying experience with AutoNation Ford White Bear Lake. Specifically with James Reid and Mitchell Gilbert. Both were professional, honest, very patient with my several questions and concerns I had being an 'out of state' buyer. Highly recommend and will buy from them again!! Thank you A+++++

Phil and Geoff are the best to deal with, they will not steer you wrong I have purchased/leased several cars from them. Great people at Autonation W.B.L. We love the new Bronco Sport.

My husband had found a car with our needs and in our price range so we scheduled an appointment to look at it. We ended up bringing a friend with us who was also in need of a car. Our salesman Matt was awesome. Good since of humor and didn't sugarcoat nothing, was up front and honest with us. Mitchell helped us with our payments getting us the best deal possible. Both guys were great to work with and both us, and our buddy left with a car that day. 😁

customer service was excellent. oil change took exactly as long as they stated.

10/3 Update: Oil is now leaking. Can't even go in to check it and I have to wait another week until an appointment. Literally 5 hours for an oil change and tire rotation. Didn't even get an update until I had to ask 3 hours in. Tire has been leaking air ever since I bought the car from them and everytime they check they never found the issue until now. 10/10 worse service. Worse part is I've already prepaid for one more oil change and rotation so I have to come back. smh

Salesman, Felix, was great!! Chris, sales manager was fantastic, reserved car for us which is risky but he did it anyway, very much appreciated! Garret, finance guy, was thorough and went through warranty options, which we purchased, without being pushy. Overall, would drive the 600 miles again when we need another vehicle, highly recommended!

Had a 2pm appointment for an oil change and they hadn’t even gotten to my car at 4pm when I needed to leave to pick up kids. Horrible service! Why take appointments if you cannot honor them? You could have called and notified me you were over 2hrs behind before I even showed up…

Would definitely recommend. Good buying experience all around.