Usually I won’t leave a review even if the service is bad. This place is probably the worst business I’ve ever been too. The car buying experience was awful. Waited 4.5 hours to talk to finance manager. Couldn’t do anything because all the banks were already closed. They call me the next day saying I’m approved for the car. I come in immediately after to go make the payments and sign the paperwork. Get there within 25 minutes after the call. They tell me when I get in the door that someone is there buying it right as I walk through the door. Even though they wasted 6 hours of my time/money. Ran my credit. Ended up selling the car right in front of my face. Terrible business I have no clue how this place has the rating it does. Wouldn’t recommend to my worst enemy!!

Great team to work with!! Rich, Mitchell and Mitch (finance) did a great job of getting everything together and no hassles at all. I came in with my own financing and there was no pressure to use theirs. I would definitely buy from Rich again. GREAT SALESMAN!!!! Thanks Rich

Well, the sales team is awsome, my process was quick and easy, they made sure I got approved for a loan and got me in a brand new2022 f150 lariat sport. Unlike other well known ford dealers in Minnesota where they tried to scam me on my trade in, autonation gave me the best value up front so that saved a lot of time. Another thing they are good with is there is no mark up on their new vehicles so you are getting the best price off top. I'm very happy with my purchase. Thanks autonation.

always have the parts for our large tow trucks

Excellent sales experience. The dealership communication was frequent and accurate. Ask for Tyler when you need to purchase your next new vehicle. He’s awesome.

Very accommodating; Adam and Michael provided excellent service!

Would not recommend the White Bear location. My son, Jose, is starting is own hardscape business & works 50+ hrs/week, so he asked me to help him look for a work truck. I called AutoNation and spoke with Jacob regarding a used Ram 3500 diesel they had advertised. Jacob was very nice and the customer service seemed good over the phone. Jacob shared some pics of truck & welcomed me to come in and test drive it. I drove truck to my sons job site, he liked it. So before committing to buying it my son asked me to look at the CarFax,report.... it had a recall on it. I asked Jacob about this, he said that any recalls or service needed/repairs needed is taken care of by their service department before any vehicle gets listed for sale. At closing we found out Autonation Did Not preform the recall & we would have to take it in ourselves. My son works 50+ hours/week! Not cool. We also found out at closing that original license plates were destroyed & we had to order new plates which, AutoNation would take care of. OK, fine, please handle that. Six weeks later my sons temporary plates have now expired and the only answer to the problem of no plates yet we get from Jacob at AutoNation is "I don't know what to tell you, it's out of my hands". After buying a truck & spending mid $40K with them! Our family will not be returning for future vehicles.

I payed $42,000 cash for a 2016 tradesmen 3500. Carfax stated new oil filter yet after purchase the vehicle diagnostic reports oil life at 36%. Dealership states "not their problem, it's out of their hands" I accept this and move on, I have a business to run..40 days later I have still not received my license plates and am driving illegally, Dealership reports "its out of my control, there is nothing I can do" If you are attempting to start a business that is depending on vehicle towing do not buy from here.

Salesman was really really good picture of me show me just what I want

Felix is Honest and very friendly, I will be back simply because of the service provided and the positive attitude he has all around. The dealership is great but the customer service from Felix was exceptional for sure!!! Loving my new Ford Edge

Pete was great to work with during the process of ordering and picking up my bronco. He communicated well throughout the entire process, and was super helpful, friendly, and knowledgeable. The finance process was also very smooth with Michael's help. I'm very happy with AutoNation and would recommend them. I look forward to buying a vehicle with them again in the future!

Mitch was AMAZING! He seemed to read my mind on what vehicle was best for me! Everyone I talked to at AutoNation were SO nice. It was a very good experience!

Thanks to Felix I found my new to me Ford Edge and am loving it! Felix was wonderful he made the whole process easier than expected and we will keep him in mind for our future purchases.

Was NOT a good experience. Waited half an hour before a service representative even got to me & another hour and a half for a works package oil change

Vehicle was not fixed correctly. Called multiple times and got a mailbox that just hangs up on you. Waited for 2 hours on hold just to be hung up on. Left multiple voice-mail not a single call returned. Was never called on status of my vehicle. I will not be back to this dealership and I also for sure do not recommend them for any service needs.

We just bought our 4th Ford vehicle from White Bear Lake Auto Nation..The sales associates went above and beyond to put us in a vehicle we were looking for and was affordable. They were extremely polite and concerned about our needs. Hands down Phil and Richie are top notch no pressure fun people to work with and highly recommend if your in the market ask for either of them. The store manager Linda also went above and beyond to assist in the purchase of our vehicle. And lastly Garret the finance guy was quick and very helpful. Thanks to all to help facilitate us in the purchase of our new ( used) Ford Edge we love it!

We just bought our 4th Ford vehicle from White Bear Lake Auto Nation..The sales associates went above and beyond to put us in a vehicle we were looking for and was affordable. They were extremely polite and concerned about our needs. Hands down Phil and Richie are top notch no pressure fun people to work with and highly recommend if your in the market ask for either of them. The store manager Linda also went above and beyond to assist in the purchase of our vehicle. And lastly Garret the finance guy was quick and very helpful. Thanks to all to help facilitate us in the purchase of our new ( used) Ford Edge we love it!

The place and environment is good but the price for fixing anything is high so get a quote before you come so you want faint at the total

Everything was great and Tim took great care of me and my truck.

This review is getting 5 stars because of the manager that took care of me. After I was initially lied to by o e service manager about my brakes being "in the green" only to find out the very next day that I needed new pads and rotors in the front...Mark Sloper took care of me and treated me like a valued customer. This is not the first time Mark has had to step in and fix another managers problem either. One guy, who has since been relieved of duty, had one of my company vehicles for FOUR months after he told me it would be 2 weeks. As soon as I asked the project be transferred to Mark he had the vehicle ready in 3 days just in time for our season to start. When you go here for service, ask for Mark. He gets the 5 stars.

Talk to Louis there

would RECOMMEND , honestly.

The Customer service was outstanding and made me feel at home when I was at the dealership. I had an idea of the car I was looking for and was brought multiple selections of the car I needed. The GM was also amazing to work with and was very accommodating. I would definitely recommend using Mitch to work with on their Sales team.

5 star service from Auto Nation and my Sales Person, Pete sturgeon. It did take Ford 5 months to build and deliver Expedition.

My Ford Ecosport went down and I had it towed here. Car is under warranty issue with car is normal at first I was told that I was going to get a loaner car by service provider but then Mr. Pete Hunter insisted that the company doesn't give out loaner cars when I could clearly see complementary cars on lot. Upon calling corporate I received a call to come pick up a loaner car. Because of the color of my skin he made his unbiased decision and I'm truly appalled.

Pete Hunter made me feel like people of color should not come there. Mist racist experience I ever dealt with

Wonderful customer service. Everyone is always very helpful and friendly. Took my car in for an oil change and was not aware of change to needing an appointment and they were still able to get me in.

The Wiper was replaced, and actually the service manager go as far replacing the wiper with a new wiper by him self. He really did great. Also, my recent service on May 26th 2022 was equally great and satisfying, they accommodated my request for bringing my truck in earlier. That was great too.

Good communication, friendly service and helpful. Reasonable price for oil changes and tire rotation. Thank you

The service was great I was told it might be up to 2 hrs but it actually only took 45 mins.

These guys know what's up! Great sales team, go see Geoff Jelinek for any sales needs or Russell Neidermyer for your customer order needs! Hands down best in the business.

Eddie, Mike, and Stephanie were awesome. They were all super friendly and made us smile and laugh. Mike made some awesome jokes, Eddie was pretty funny too, and Stephanie was really helpful.

Have been buying and leasing vehicles for 40 years at toysley/auto nation and getting all vehicles serviced there. Today, had a 8am appointment for oil change and took 2 hours and 20 minutes, (Ridiculous). I had to go up to the service counter and ask about my vehicle. Three other people came in after me and were done before me.i guess it's time to find another place.

I had both of my cars serviced at AutoNation Ford White Bear Lake recently. They were great! Really good customer service. Excellent work. Everyone was friendly and super helpful. There was an issue with scheduling and they did a great job taking care of it. Tim Nipp was instrumental in making sure our experience was top notch! He didn't oversell service and did everything including a recall item that needed to be done. Great job team!

I was told 3 days for recall work. A full month had past before I had my truck back. In that month no one returned or picked up the phone. They returned 4 of 20 calls in that time. John from commercial building is the only one that cared enough to do something. They lied to me saying my work would not be covered. Or that I never bought a warranty. Or that they worked on my car then quoted my different work than the obvious problem. Shady is an understatement. Stay far away at all cost! Stay far away!

Never had an easier service appt. Friendly staff and they listen.

No trucks!

Service department concept of customer service has deteriorated. I brought the 2021 Bronco Sport in for March 17 appointment for oil change and Sirius XM radio traffic list function failure. Despite appointment for radio issue, radio wasn't fully checked, only checked to verify software was up to date because service advisor who made appointment "didn't have technicians available who could do that checking". Car was brought back for another appointment and left for several days. I called the service advisor for updates, and eventually ended up with his phone mail. This was done several times each day on this stay, with not one return call. Finally connected each day after holding for a long time. Radio traffic list function not fixed. Made another appointment. Same issues of calling for update on repair status, going to phone mail,, and no return calls. Again, radio issue not fixed. Saga continues to Ford advising to replace APIM module in early May. Same phone issues as previous visits of leaving phone mail message and no return calls. Adding insult to injury, on one attempt to contact the advisor, I spent 15 minutes circling through phone option cycles before a "live" person put me on hold 45 minutes. Again, radio issue was not resolved by Ford recommended "fix". Advisor indicated a Ford engineer would need to evaluate the problem when in the area. At end of May, I left a phone mail message wiyh my advisor for update as when Ford engineer might be at AutoNation yo check out radio issue. After no call back in 24 hours, I called again and was told the advisor no longer worked there. I was transferred to the ex-advisor's manager, and left a phone mail message to call me back with an update on the Ford engineer checking out my radio issue. After one week, I contacted my sales person, who indicated he would pass on my concerns to management. Two weeks after leaving the service manager the phone mail message, still no return call!

Fast, friendly Quick Lane service. Also, Forchusa (sp?), who was new, found that I had several oil changes in my service package that I didn't know about. Seems the training at this place is really good and everyone was courteous, as well as helpful.

Repairs were not completed properly, and damage was done to interior parts. Have not received calls back to fix it.

Scheduled an oil change on my 2020 f150 and asked to also have transmission checked for hard shift between 4th and 5th gears. Scheduled to leave vehicle for the day. I received no updates and tried to reach service department multiple times throughout day. Finally reached main number to learn their phones were out. Told I would get a call back by service underwriter and did not. At the end of the day I finally reached someone in service department to learn my vehicle needed to stay overnight for further diagnosis. The lack of communication created a significant challenge that evening being down a vehicle. I learned the next day my transmission needed to be replaced and one is on order. The vehicle is drivable but I am re-evaluating where I will have it serviced going forward.

Always polite and friendly are the service staff at AutoNation. A little slow sometimes but that's an effect of not being able to get employees in today's world. Truck was clean as new out the new car wash there. Good job by all.

My husband and I had a great experience with Jake Z. He is very personable and really took the time to listen to what we needed and wanted in a new vehicle. He really took the time to get to know us and made the process super easy and quick! We loved our experience here and our experience with all the employees! We will definitely be sending friends and family and will be back ourselves when we need or want a new vehicle! Jake was amazing and made our experience the best! Even the financing process was easy and seem less. Garret was awesome and kept us informed through the whole process! He made sure we got the best deal for us and kept it in our budget. From start to finish we had an amazing experience and they made the process of buying our new vehicle amazing!

Great experience, nice people

10/10 best customer service I’ve ever seen. Jaylen and Bryan are great guys and made sure my car got done asap and driving amazing. Thanks again Bryan for staying late to get it done!

Very happy with the service I received from auto nation ford. Took the time to give me my options for returning of my leased vehicle, very satisfied and will be returning again. Thanks

Geoff J. and Mitch are the best! Would do business with these 2 anytime. Walked us through all aspects of purchasing 2 vehicles! Thanks guys it was a pleasure!

Everyone that I dealt with was very friendly & helpful. They were very accommodating for me when I had my young son, not having an issue with him playing in the showroom cars. However, my big complaint is efficiency. I spent 4 HOURS at the dealership waiting on paperwork/credit report stuff. 4 HOURS!! I was getting extremely frustrated since I had my kid with me, who was getting tired & I didn’t end up getting home until about 930 that night. I almost walked away from the deal.

Awesome service at the Fleet Department. From setting up our appt to getting in & out, the staff make it very easy for us to get our vehicles serviced.

Got a fair trade in bought a SUV. With a sun roof.

I went in to look at a used car, but that one didn't work out, along with a few other used cars. All of the staff was VERY helpful! By the end of the day I drove away in a 2017 Escape! The team worked VERY HARD to get me in something nice, reliable and with the "extras" that were important to me! Thanks AutoNation!

I purchased a used vehicle at AutoNation and the process went very smoothly. Michael was a very helpful and no-pressure salesperson. I found the exact vehicle I wanted at the right price. Garrett found me a lower interest rate than my bank was offering and got the paperwork done in record time so I could make it to a play that afternoon. A great experience with AutoNation Ford White Bear Lake so far!

This past weekend I went to look at a new (used) car. It was my first car buying experience in over 8 years and I was very impressed and felt very comfortable. Tylor, Jacob, and Mitch were all amazing throughout the whole process. No pressure, explained details, answered all of our questions and I drove home in a vehicle I absolutely love!

I went in to have 2 Keys made for my F150. After waiting for 1.5hrs the service person came back and told me that they machine they use to cut keys was not working but to not worry they weren't going to charge me anything.... They knew this within the first 20min of my appt. and I still sat for another hour and drove out of my way to get to the dealer. Besides all that I contacted a different dealership and they were about 30% cheaper for the same keys. I do not think I will be frequenting the White Bear Lake Ford Dealership again.

Made a trip into AutoNation White Bear Lake Service department today, with best visit ever. They meet me at my car, and had me checked in, and out with such great Professionalism. I have to say, in times like this, every place should be like them! A true 5 ***** Star experience.

As a 9 year and two car buying customer, I have had excellent experiences at Autonation until now. I do not know why anyone would not return any phone calls or voicemails that I left. I do not know why no one wouldn't call me and tell me that my car was not completed on the day that I was told. I do not know why no one could call me and tell me the next morning where my car was at or anything about my car at all. Very disappointing. I will not return.

I was disappointed in the service I received at this FORD dealership. I waited on a Monday morning for almost 10 minutes before anyone in the service area helped me. They seemed very short staffed and not able to handle the 4 cars that pulled in around the time I arrived. When I returned to pick-up my 2014 Explorer it took almost 45 minutes to find someone to help me, to get the car, and to pay. There was a real lack of continuity between everyone I talked to that day. I am used to much better service at the FORD dealership in St. Cloud. Much more efficient and timely. I’m not sure if I will return here with my new 2022 FORD Explorer even though it is the closest dealership to my home.

I had a great experience with staff, very helpful and friendly. I drove two and a half hours to look the truck over prior to purchase, and the truck I purchased was in great condition as presented on the website. I would recommend this dealership to anyone looking for a vehicle.

I usually use Roseville Ford as it's closer to my house however I decided to give AutoNation a try. I originally bought my car from there back in 2015. Had my driveline serviced as well as a few other things on my Ford edge. Pleasant experience at the shop. Hard to contact ( no answer) over the phone but once through, easy to schedule. 5 stars for customer service. However after my work was done I noticed a burning smell everytime I turned the heat on. I had to reschedule the car to go back in again, and faced a potential $200+ diagnosis fee if the smell was not related to the work AutoNation had done. The smell was not there before the work was done. I did some research online before I went in and it's a common problem when oil from driveline ptu is leaking. As it turns out, this is what it was. They had not tightened a bolt so oil was leaking. They filled it back up, tightened bolt and tested. So props to AutoNation for fixing the mistake. 2 less stars for the inconvenience of having to reschedule my car to go back in as well as the issue occurring in the first place.

AutoNation always does a great job with fixing my car. I feel I get a very good deal for my money.

Bought our gen 2 raptor from Phil who was awesome, had a few serviceable issues ( warranty work) and they made me feel like a priority in the end, I would 100 💯 percent recommend auto nation white bear to anyone!!

Mitch V was a great salesman! Went in unsure of what I wanted, told him the things I needed and the first car he showed me was the one I ended up with! Definitely recommend this dealer and salesman to all my friends looking for a vehicle.

They don't follow-up with their customers! I dropped my truck there at 8am and never got a call back for ANY updates! I ended up calling every hour by 1pm and having to leave a message to my "assigned" advisor only to find out thay I got switched over to 3 different people without anyone informing me of this. The service department will just ask you to hold without even giving you a chance to respond back. I ended just picking up my truck with nothing done to it.

The people here we're so helpful and made the whole process feel understandable. Would definitely buy from AutoNation again :)

Service was good but the cashier check out wasn’t. When I purchased my truck in December 2021 they gave me 4 free oil changes. I also purchased 20 discounted oil changes. No one seems to know about the free ones. When I come in they are using my purchased ones and not the free ones. Not very happy about that.

I recommend everything at AutoNation white bear lake. I have gotten two cars from the company and I couldn’t be happier. I started with a 2017 Toyota Corolla and now I have a 2020 Chevy equinox. They are one of the top places I have gotten a car. They are very professional and make sure you are happy with ever car you get. They also work very hard to get you approved. Some things I feel need more help in is in the service center they need more people and they all need to have better communication with each other and customers. Overall amazing company.

I have been a customer of AutoNation/Tousley for many years and have always dealt with Dave Orton, because he is one of the best and most enjoyable people to work with. He is personable, knows his business and he will help you in any way he can. Five Star in my book! Now Geoff Jelinek. Will do almost anything for you!

Used Fleet Services for service on one of our trucks once again & it was super smooth! They make it easy for us to concentrate on our business.

My F150 was making an unknown noise that I couldn't find. Now I've been repairing vehicles for over 30 years. My first guess was front pump on transmission. So to be safe I used my extended warranty from autonation to get it towed in. I was told it would be a few days before they could get to it. Monday truck gets towed 330 pm. Tuesday no news. Wednesday the day I was told they wouldn't get started till then. Thursday they found noise and warranty paid for the repair witch was awesome. Well it was the water pump which I had a hard time believing because they leak when they go out. Long story short, great guality work. Always going back.

Service was efficient and prompt. Thanks.

Good people, they listen, do their best to take care of customers!

Had a great experience on Friday they wen above and beyond to fix my car!

When I brought my car to Auto Nation I had no appointment to get my oil changed and they were able to fit me in anyways and did it in a very timely manner. The staff was excellent to work with and they were all very knowledge on the work that they were doing and made sure I was comfortable while I waited. Thank you Auto nation I definitely recommend using there services.

Super friendly and easy to work with. We worked with Matt and it was wonderful because he was honest about the cars and not overly aggressive. The finance department was wonderful. The worked hard to beat my pre approval rate from the bank.

Not a great experience. Scheduled my truck for a programming recall and to check the balance on my tires. Check In Process was terrible, multiple employees on their phone and after 10 minutes of being ignored I left the service desk and went inside. There I was finally helped and got checked in. Was told it should take 1.5-2hrs to complete so I went home. 4 hours later With no response I called and got no answers about my truck but was told they would get back to me. 2 more call backs and 8 hours later with no answers I got the service dept is now closed. Called Jason who I bought my truck from and he was able to break my vehicle out of jail and said they were able to take care of the recall but could NOT “feel” the vibration that would indicate a balance issue. They didn’t take the tires off the truck and check the balance but rather put miles on my truck and said they couldn’t feel the vibration. Absolutely ridiculous experience and if I had known this I would never have bought my truck here. Next company will get my business not these guys!

Great service. Friendly staff. Thank you for everything!!

So in lieu of going into our last experience where, upon showing up to pick up our Explorer after service, we sat for 45 minutes while they struggled to get it to start and never communicated any of that until we were late for an appointment, here we are a month later where our vehicle won't start again. Should have known because clearly after $2500ish, it wasn't fixed the first time. Three voicemails for the service manager later and we've yet to receive a call back about what they're going to do to help us. I don't even think I'd trust them to actually fix the problem anyway at this point. Their first "diagnosis" last time was that I "put the wrong gas" in. Okay.

2 cars I’ve purchased from them, James has been awesome both times! They will continue to be my first place I go to when buying cars

The technician was great! Was able to get me in on a Saturday afternoon without an appointment and replace my headlight quickly although they had already stopped taking walk-ins. Also gave me a great price, much lower than originally expected. Everyone in the service area at Auto Nation in WBL has always been very professional and friendly.

Tylor was a pleasure to work with on the out of state purchase of our new Explorer!

Terrible shady dealership. Withheld info about the car, tried to scam me with their finance department and the car I got had at least two defective parts. Avoid this dealership at all costs!!!!

Great experience. Easy to order a new truck through them. They warned us about the long-lead items on the order and to avoid adding those options. Got our F-350 in just over 3 months even through they predicted 5-6 months.

Had a great experience, was easy, quick and got exactly what I was looking for. Everyone was friendly and made the whole experience worth coming here.

Great work done in service!

Our Sales consultant Taylor Leyk was absolutely amazing. She was super sweet found us just what we where looking for and talked to us like people not just another sale! Couldn't have asked for a better experience!

I’ve been searching for an used Ford Explorer for months & when I came across the right mileage, price & features—AutonNation Ford was very helpful from start to finish. They kept me informed for every step, worked with my schedule & I was able to drive away happy in my ‘new to me’ vehicle! Every person we worked with was professional, informative & friendly. I hope I don’t have to purchase another vehicle anytime soon but will definitely work with them again!

Great experience from start to finish. I ordered a 2022 ford maverick and over the nine months it took to receive delivery of the truck my salesman Russell Neidermyer touched base a appropriate amount along with keeping me updated with the information he was given. Overall compared to some dealerships even with the blue oval this place has been nothing but clear, smooth and personal.

Spent my 409 day wait for my 2022 Ford Bronco with Richie. Richie was always super quick to respond to my inquires and truly just a great honest guy. FOR RESERVATION HOLDERS (Maverick, Bronco, Lighting, and Mach E)They honored my MSRP pricing and never brought up anything about ADM's. That might sound like it should be expected... unfortunately that is not the case at many Ford dealerships. If you want to do business with Ford, Richie and AutoNation WBL is a safe place to do it!

Your service was great but went there not knowing that you no longer offered quick lane service. It took longer than I was expecting to wait but they were able to do my oil change. While waiting I ordered a new vehicle!

GET EVERYTHING IN WRITING!

Great work. Service performed as requested, quoted and described!

Keep changing if they accept walkins or not for oil changes, but don’t notify customers that appointments are needed. Last time I got my oil changed I called to schedule an appointment and they told me I didn’t need one that was probably 8 months ago, so when I arrived yesterday and they told me that as of 6 months ago they don’t take walkins anymore I was not happy as I had just driven 30 mins to get there as I have a prepaid service plan I always go there. The last several times have not been up to par.

Service was very accommodating and helpful.

Scheduled an oil change appointment at the "Quick Lane" one week in advance. Arrive on time, check-in and then am told the wait is 90 minutes, we only have two workers! Have you ever made a reservation at a restaurant then been told we will seat you in 90 minutes? I'm hoping you would leave and find another place to do business, I did! I'm at Valvoline in the neighborhood, then going to Tires Plus for a new set. Recommend you do the same.

My girlfriend bought a used car from here and a week later I bought myself one. From our experience I will never bring my business here again. Her car has major electrical issues that had obviously been already happening before they sold the car. She has tried to get ahold of the service department to get it fixed and they will not get back to her. As soon as they make the sale of the vehicle they do not care for the buyer. This was my first time buying a car from a dealership. I put down a $2,000 down payment $1,000 the day I got the car and a check I wrote to be deposited a week from the day I got the car. They told me they would hold the check and that it was no problem. Instead they deposited my check and over withdrew my account. I tried contacting several different people for several days and they never resolved the issue nor did they get back to me with an explanation or answers. I am thankful for my salesman helping me find a vehicle when I needed one most especially with my lack of “proof of income” due to the fact that I am self employed. From our experience I’ve came to the conclusion that the employees of this dealership do not care for the people they sell vehicles to but instead only care for the commission that they can make off of the buyers.

Automation was recommended to us and they treated us great. Gave us what we thought a fair price for our car.

This was the worst visit I've ever had. The 'crew chief' lacked communication skills. I wish he would have told me it was not going to be done after the first day so I could have rented a car. THANK GOODNESS for STEVE! He's the one who let me know what going on and when it would be done.

Poor experience with staff and lack of communication. I included a screenshot of my google review below.

After booking an appointment over the phone, I was on time and early for my appointment. It took 10 minutes for a representative to check me in. The recall needed for service was to take 3-4 hours and that time frame was not discussed when appointment was booked, so I canceled that and just asked for a standard oil change. The oil change took 2 hours. I finally had to ask someone what the status was on my vehicle. This is the second time I’ve been here for any oil change and it took this long. Will be seeking another dealership and service department. EDIT: After leaving review, I spoke with the service director directly. He apologized for the inconvenience in length of time it took for the service department to perform the oil change. Due to new system changes and lack of staffing, they are trying their best to make visits more efficient. He offered a reimbursement of the amount I paid for my oil change and welcomed me back at any point if I decided to return. I appreciated the follow up and the customer service to make up error.

I recently purchased an explorer with Hope at Autonation Ford and was amazed at how friendly, kind, fun, and honest she was with us. Not only did she make the experience comforting, but many laughs were shared and I felt she worked with me rather than against me for the sale. After going to multiple dealerships vehicle shopping, Autonation was one of the only dealerships who did not mark their explorers more than MRSP even with the shortage of vehicles. I was respected as a customer throughout the entire experience of purchasing, trading, and financing. I would recommend Hope and the Autonation team again and again.

I had a great experience again when I leased by new hybrid. Friendly excellent staff

I know it's covid and everything things are taking longer. But it's just disconcerning to take 2 months to get my car in to be repaired. And on top of it they are selling off all the loaner Vehicles so really hard to have another vehicle to drive; not many people can be without their car for a few days. I basically come here because I know that if they're going to have my car for a day or two I can get a loaner vehicle. But that has been changing. 4/28/22 UPDATE: brought my car in for service again and it was very good service they provided a two-way Transportation so I didn't have to sit at the dealership for several hours while they did the work they took me home and then came and got me.

I purchased a Ford Maverick with Mitchell V, and he went above and beyond any other salesman I have ever worked with, I am satisfied with the service that was provided to me, God bless you.

Thanks Matthew I really appreciated you. Great customer service 👏

I brought my truck in for a vacuum pump issue autonation fixed for me in October 2020. This is a known issue for my year truck and they originally warrantied the pump for me. When I called in inquire about the problem coming back, the representative told me they cover repairs for 2 years, so I decided to bring it in. When The tech looked at it he said it would be around 700 to repair and since the original repair was paid by Ford they only cover that for one year. I canceled the service and picked up my truck. On my way home the hood wasn't latched and my hood nearly flipped open on hwy 61. Edited on April 25 The manager Shawn is helping me replace the part at a discounted rate.

Everyone was very helpful and polite. Always good honest employees that are very knowledgeable! Would definitely recommend AutoNation Ford White bear Lake!

On 18APR2022 my father took in his 6-speed manual transmission ford fusion in to have the recall for the airbag checked out. He received a 6-page report of the services they “performed” on the car. However, he is truly disappointed in some of the services “performed” as they did not perform them. Rational, the car again is a 6-speed manual transmission, they highly recommended he get an automatic transmission flush for the car. With that the invoice states all the tires were checked, and no air needed. When he got home, he check them and all of the tires were low and did indeed need air. The customer service was ok, but his concern is the fact that customer service is suggesting an automatic transmission flush for a manual transmission car, this suggest to him they are not checking the car.

My experience with this place was beyond horrible. This is probably the worst place to buy a used car.

Great service, and friendly staff.

The appearance protection insurance does not cover scratches on my vehicle. Why do you guys sale these protection when it only covers bird poop for exterior protection. What a way to SCAM your customers by adding over 10K worth of protection service when you guys have third party protection services that will do everything they can to try and avoid protecting my car just to save money. I tried to cancel these OPTIONAL PROTECTION SERVICES and AutoNation says it's a part of Required services now just because I signed a document they had. They will not let me cancel these useless protection services.

Finance is a scam. They do a good job scamming you to buy protection plans that are useless.

I needed an appointment right away and they were able to get me in the same day that I called. After my vehicle was dropped off, they let me know how long it was going to take and then let me know if I was hungry that there was a restaurant across the street. They also mentioned that if I let the server know I was getting my car worked on at AutoNation Ford, that I would get a discount on my meal. When I was checking out, the person at the desk verified the work I had done. She then let me know that she knew of a coupon and applied it to my bill to take $100 off. I was so impressed and quite satisfied with my experience at AutoNation Ford from setting up the appointment to driving home with my car.

Very pleased with the service I received thanks Taylor will definitely do business with again

Watch out for their useless protection plans they will try to sell you. I can't even get claims on it because there are requirements for the coverages. You are better off claiming it through your car insurance company.

I just finished buying a used car here and felt both the car salesman and the finance guy, who was trying to sell me an extended warranty, were less than transparent. I could share the details but suffice to say they were both more interested in getting a sale than they were in helping the customer.

The dealership was very helpful and knowledgeable! They answered all our questions and took great care of us! They kept us informed throughout the ordering process and delivered as promised.

Really helpful and friendly folks who helped me with the transition to a new hybrid.

Really appreciate the good folks who assisted with the lease of a new hybrid! Everyone was helpful in processing the paperwork and I was in and out in a very timely manner.

Taylor and Russell were phenomenal. Russell and Taylor help us build our 2022 Ford F-350. During the whole process Taylor kept us up to date with the building process and any new updates. Russell was very knowledgeable and professional. We had many questions and if he didn’t know the answer he would find out for us. We appreciate honesty. They both followed up with us about our experience with the truck. Most people don’t care after you drive it off the lot. So highly recommend! The only downfall to our visit with dealing with financing but it all worked out in the end and we love our truck! Stop in to see Taylor for your next purchase and Russell can help you build a beast of a truck. Thanks you two!

AutoNation Ford White Bear Lake is awesome, friendly and professional! My sale rep. Ben was the best and extremely patient because I'm a very undecitesful/picky person. I definitely recommend AutoNation White Bear Lake for your next vehicle purchase. loving my new ride!

The sales staff was very easy to work with and I never felt pressured to make any decision. I would highly recommend going through AutoNation Ford for your next vehicle.

Tylor did an awesome job getting me into the vehicle I wanted. He was very thorough explaining all of my options and answering all of my questions. They really go above and beyond for their customers. Highly recommend them to be your first stop on your vehicle buying journey.

Easy check in. Listened to my concerns. Asked questions. Work done in a timely manner. Did extra work and did not charge me. Price was very reasonable.

The 5-star experience begins and ends with our rep, Adam C. He was responsive to every inquiry and question we had. And, even better, he anticipated issues, concerns, and opportunities that all led to delighting us. For instance, in buying our first electric vehicle, we were unsure about operations for simple stuff like temperature control, radio usage, directional signals and windshield wipers. Adam did his homework, he knew his stuff, and he shared all the basics of how to do these things on a computer screen rather than a button on the dash. He really made getting the know the vehicle as frictionless as possible. Thank you to Adam!

Great service. Great follow through. Very friendly. Pete was awesome.

My service person was polite and knowledgeable about my recalls, he promised me he would call me about my truck when it got completed. He did, not the cashier just to tell me what the cost is. Dealer entrance was clean and open. My vehicle was completed in a small amount of time. Service mechanic didn't reset my oil usage meter. Ps..I didn't come to this dealership because of my past experiences with sales but thought that I should give the service dept. a try, I will be back for all my future services.

I had the pleasure of working with Hope. We were looking to sell our truck and Hope provided a world class experience for me and my fiancé. She took the time to figure out our needs valued our time. If you're looking to get a competitive offer on your vehicle, or work with high class customer service, I recommend asking for Hope at Autonation. I will definitely be back again.

I love this location! Big inventory parts galore and service has great guys with good support.

I would definitely recommend working with AutoNation Ford in White Bear Lake. Whether buying or selling your vehicle. I personally did both. They offered me a very fair price for my truck I sold to them & the vehicle I bought from them was very reasonably priced. I worked with Nick Gavin & would definitely recommend you do the same. He is very friendly & not pushy at all. Thank you Nick & AutoNation for the pleasant experience.

Having had experiences a few years ago that were less than favorable, I am happy to report that the last four service appointments with AutoNation Ford White Bear Lake have been exceedingly positive. I went in to have a light bulb changed and explained problems I was having and Matt, who was taking care of the bulb, said I should schedule an appointment. I did and AutoNation mechanics found the problem, solved it and thanks to my Platinum Warranty I have a working Ford that didn't require I mortgage my home! My trust in AutoNation Ford White Bear Lake Service Department has been restored and I now would recommend their services. October 20, 2021: Another positive experience at White beer lakes AutoNation Ford. I hope this streak continues. April 04, 2022 Another positive experience at White Bear Lake AutoNation Ford. Despite facing longer wait times because AutoNation struggles with the nationwide problem of shortages and staffing, they managed to keep people advised and moving out.

Taylor was above accomodating, super friendly and professional. She even came in on her day off to help me - that's World Class Customer Service. HIGHLY recommend!

Best place to buy a vehicle

The white bear lake auto nation was amazingly helpful in our search for a new vehicle. We purchased our car from the auto nation in Florida. Our experience at the auto nation in Florida definitely left something to be desired. Thank you to James and the staff at auto nation white bear lake.

A phenomenal and caring experience! The service here was courteous, efficient and enthusiastic. Jacob really went the extra mile to make sure I absolutely loved my car. He is one of the best sales reps I have ever met. Michael had sat down with my and discussed transparently and kindly. Even going the extra mile to make sure my needs were met financially. You’re the man! Thank you so much AutoNation for giving me my first car and an awesome experience to go with it!

My 2020 car died on the freeway due to an electrical issue. I had it towed to Autonation. It took almost 4 weeks and a Ford engineer being brought in before it was fixed. I asked for, but was not provided a rental vehicle until the night before the car was fixed. I went over 3 weeks without a rental or loaner car. It was very frustrating to deal with the technician, he didn't return my calls. In fact, he called me only once in almost 4 weeks. I reached out to Ford Corp and they would contact Autonation on my behalf and they struggled to get answers also. An Autonation manager contacted me once my vehicle was ready and was apologetic about my service. He good to deal with. I've had two good prior experiences with Autonation but this last one soured me. I'm not sure if I'll go back.

I bought a 2012 Ford Explorer XLT on 4/1/22 from Jacob and he did an incredible job with the whole experience. He was very helpful and knowledgeable and made the experience a joy. He was not pushy and just provided all the necessary information to make an informed purchase. I would highly encourage anyone in the market for a car to work with Jacob at AutoNation in White Bear Lake

Lacie is all about top notch Customer Service! Geoff is the best straight shooter, recomend buying through him and will help with just about anything he can after purchase. Tim/Travis and their service team care with after needs!! They all know what customer service is and hope this establishment appreciates them! There are so too many others to name, I appreciate their smiles and help!

sales department,service center

Always a great experience here. Everyone is friendly and you get the impression that your vehicle is taken care of.

I purchased my 2017 Ford Edge brand new in 2016 and yesterday was the first time I needed to bring it in for something other than routine service. The staff & service I received was amazing! Steve walked me through the process that needed to be done and explained the charges upfront so there would be no surprises! He also knew that I would need to work while they were working on my vehicle so led me to a quieter customer waiting area so I could be uninterrupted. They were so nice! From the time I brought my vehicle into the garage, until the time they finished and brought it back in for me (so I didn't have to walk out in the rain). Truly a stand up company and I will be going back for all my service and purchase needs!

Ford dealers in my area have set the bar pretty low for service since Covid started. However, Autonation Ford in WBL really gave me a 5 star experience. The website booking process was fast & smooth. The friendliness and professionalism of the staff was top notch. They performed the service I requested in a timely manor. I was very satisfied and I will use their service department in the future. Thanks!

I recently brought my Ford Escape Hybrid in for a recall fix. The staff are top notch, service was far quicker than I anticipated. This is the second vehicle I've leased from Ford, with a short lived detour with another company, I returned to Ford and will not change again. They build an excellent car, fits my needs perfectly, and their staff are GREAT. I highly recommend Ford Auto Nation!

Was such an easy and smooth process. Tylor was my sales rep! Will definitely go to him for anything i need in the future! extremely helpful, communicative, and I felt more comfortable then I thought I would, knowing I was nervous he made it fun and exciting! Would HIGHLY recommend them to anyone.

I purchased a 2022 Ford Bronco Sport. They were the only dealer I could find with the vehicle I wanted without a markup in price over MSRP. Drove 3 hours to purchase from them. I was very happy with Taylor Leyk- salesperson- her fast responses and help with the purchase were very much appreciated.

I just bought a new 2022 Ford Bronco Sport from this dealership- Taylor Leyk was our salesperson. She was outstanding, very quick with her responses and helped us through the entire process. She did a great job in helping us to get the vehicle quickly and they sold to us for MSRP- the only dealer we could find in the area with one that didn't have the markup. Very pleased with the experience. I drove over 3 hours one way to purchase from them and it was worth it!

Avel helped me purchase the Camaro that I was looking at and was very easy to work with. The maintenance team did a great job detailing the car before I purchased it, so it was shiny and new when I drove it off the lot. Thank you!

The Sales person is very willing to answer any questions that may come up.

Came in for an alignment after modifying parts of my suspension over the winter. I was greeter by Carlos who was extremely professional and kept me updated throughout the process. Luis (forgive me if that's spelled incorrectly) did an outstanding job getting all four corners in the green. He even invited me to the service to go over a potential issue and we talked through a solution - excellent service! The staff I interacted with throughout my time where personable and very nice.

Best experience EVER! If you are looking for a vehicle stop here. If you’re lucky you will end up with James as your salesman, Linda as the Manager and Sam as your finance person. These 3 make a great team with NO sleezy salesperson tactics. Very honest and treated me like a person and not a sale. Thank you all. I LOVE MY NEW TRUCK!

I recently had my vehicle in for recall work and needed the heater actuator replaced. They had the rig all day and called to say I could pick it up in the morning. I got there and every thing was ready, I got in the rig got half mile down the road and new I still did not have any heat. I made a u-turn and went right back. Carlos my guy, saw me and came right over, I explained what was going on and he checked and yup no heat, he went to the manager Tim, who immediately came over to me with the mechanic, they took the rig back into the service area and said they would get it resolved immediately. They were very diligent in keeping me abreast of what was going on. It was fixed and I was on my way in about 1 hour. What I will say is they responded perfectly and got it done quickly. Which I applaud, I would say is the mechanic should have tested it because clearly that was not done. I have always had great service, so I giving a pass on this one.

Fairly easy process to buy a used vehicle with own financing. The dreaded sitting around waiting at a car dealer wasn’t avoidable as much as I tried. Interior wasn’t as clean as I’d liked it to be. Found a half pack of Camels under the drivers seat. Seems they did a quick vacuum then drenched everything with armor all.

Nemo was are sales person, he was great, did everything he said he would do and more! They gave us $1000 more on are trade than 2 other dealers both were ford, between that and there great pricing on vehicles. There entire experience from start to finish has earned us as a repeat customer! Jeff

Service manager was very friendly. Service advisor was also very friendly and on top pf all my needs.

Quick and convenient.

They were able to get us in quickly and get our oil change taken care of in a timely manner - everyone was friendly and helpful. We will certainly use this location for maintenance on the future

Jessie from the Quicklane was very courteous at attending to my needs. He understood what I needed and took care of us in a very prompt manner. I would recommend him for your service needs.

I hope they all burn down to the ground. If you want to be screwed over, you are in the right place. You buying extended warranty? Be prepared thar other dealers won't work with it and themselves will denied your claim... good luck new costumers

In the end I was satisfied to have no further bill after they replaced a latch and to learn that I just needed to drive it more - or at least run the car for 20 minutes twice a week or so. The people I speak with on the phone are great as well. Your pick up and delivery service were most welcome so I'll give you an extra star just for that.

The staff was very friendly and kept me updated on my vehicle every step of the way.

Today I received a p0174 code on my vehicle and when I go and try to clean the sensor, I notice that my air filter isn’t even secured on. It’s got one of the hooks latched on one side and the other side isn’t even slid into place. I last had my oil changed here on 12/15/2021 so now I have doubts that they have any accountability to this matter.

The service is terrible. Unorganized, waste of your time. I was told to bring my car at a certain time on a certain day- so I did- they weren’t ready. Rescheduled. Was told it would be Tuesday to Friday- Friday comes and ALMOST goes - still no call. I call- my service person is on lunch- leave a message- 2 hours goes by now call back. I call again to hear that my truck isn’t ready and it may not be until Monday. When you tell your customers something- stick to it. And DO NOT AVOID CALLING BECAUSE YOU DONT HAVE A GOOD ANSWER. I should’ve listened when I was told to avoid this place.

Repair was a result of a recall. Service was done quickly and I had the vehicle back by mid-day.

Great service, communication and competitive pricing. Went in for an oil change and knew my brakes were due to be replaced. They checked, called me and had, what I considered to be, a fair price. I have not run into any issues in the past with their service and will continue to bring my truck here.

I found a big pool of fluid under my truck so I brought it in for service. Apparently they never tightened the oil filter when they changed it! I didn't get one apology or excuse or anything. Two hour of driving for that. Fast forward 6 months later. Made an appointment for a recall and a ticking noise in the engine. A week later I called them! Well, nothing was found and no parts in stock for the recall. I had to find my truck in the back lot myself. It was out of gas and covered with 6 inches of ice that I had to break off just to see anything or kill other drivers. Worst service department ever!!!!!!!

Easy and great service. Purchased a new vehicle and will always work with Autonation. Thanks for the great service and customer appreciation.

Had service done on. vehicle n left great staff

I love everything about my experience. My sales guy Phil was so helpful and my finance guy Michael was so nice, knowledgeable and funny. Michael made my purchase process very easy. I definitely will be referring family and friends to Auto Nation White Bear Lake. Thank you!

This was honestly the worst experience i've had purchasing a vehicle. Everything went fine and smoothly until we started our financing part. Our salesman told us he was going to put something on our car seats to protect them since we have kids. My husband and I thought that was very nice of them. We made sure he knew where we wanted our car payment to be and had a large down payment. We got to the financing and were shocked at the amount of our payment. It was $60 more a month than I had calculated and we have excellent credit. The finance guy was extremely pushy with the extended warranties and we agreed to the GAP protection only. He began treating us differently when we declined the warranties. We felt very rushed through the signing process, having to sign mostly on an ipad. When we got home, we sat down and looked through everything. We were charged $619 for "Appearance Protection" that the salesman told us he was putting on the seat as though it was complimentary and we were never given a chance to decline. Had we known this was something we would have to pay for we would have never said yes. Then, we had a $3,000 Vehicle Protection Plan added to our purchase agreement even though we had told the finance guy we did not want any extended warranty. This explained why our payment was much higher than we anticipated. I called them back right away Monday morning and the finance guy was extremely rude to me telling me 8 times that we signed it. We basically had to threaten to return the vehicle in order for him to take those things off. It was a nightmare. When we went back in to sign paperwork, the guy again made us feel terrible and wouldn't accept any sort of responsibility for this whatsoever. Even though we had told him we did not want to purchase a warranty and he added it anyways. I understand we signed it, and going forward I will make sure to read everything through before signing. But my warning if you are planning to purchase a vehicle here is to READ your purchase agreement thoroughly before signing it. They add things without your consent.

I signed an agreement to buy a new vehicle In January 2022. I went through Costco to buy the vehicle. In January, the dealership was allowing a discount through Costco plus an additional Ford incentive. Because of todays environment, they did not have the vehicle I wanted on the lot so we had to order one from Ford. I signed an agreement an put down $500 for the vehicle. When it arrived in March, the Costco discount was almost $600 less and I was told the Ford discount was not available. I pulled out the paperwork from January and the salesman said they would honor the original agreement. I bought the vehicle and took it home. 2 days later, I realized the down payment had not been applied to the vehicle purchase. I sent the salesman an email and within an hour, he said it would be credited back to my bank. 3 days after that I saw the money in my account. The finance guy saved me over $800 on my loan over what my credit union was going to charge me. Based on my experience, i feel the people at Autonation are an honest group of people that are true to their word. Or, at least the ones I worked with during this transaction.

Great service & people! Very helpful and friendly when I bought the Edge!

Honestly I don’t like dealerships at all I have been screwed by a few of them but this place made me feel comfortable and they were very accommodating and where very easy to deal with and had great people working 10/10 would go there and buy a car again

Friendly staff, especially the cashier Jackie. She made checking out a breeze. Got a detailed report on my car. Didn't feel pressured to get work done I wasn't ready for.

I couldn't believe the customer service service I was provided by yesterday. I was treated like more than just a customer, more like a family member. this Is the best dealership that I've ever been to, and treated with the upper most respect.

Great people. Great prices. Could not ask for more

Professional, friendly and fair

My experience was amazing,the service and knowledge was outstanding,friendly and respectful was the key ,the general manager was so professional and make the deal smoothly for me thank you to Anya Smith and her professional team.Luis Saybe

Always a great experience and very easy to work with. Never pushy and no nonsense. Best place to get a new vehicle in the twin cities. Geoff was a pleasure to work with!

AutoNation went out of their way to come pick up my vehicle repair it and return it to me this kind of service is almost nonexistent anywhere else! Thanks again autoNation! Especially Service manager Dave At their diesel repair shop!! Thanks Sam Good

Great Service

Poor customer service….. Just had recall done…when I picked up car no one explained anything about what was done… told me to wait outside for my car…. After awhile came back in to find my car sitting in the garage….

Choosing to update my previous review based on a few friendly people from AutoNation that have reached out to do their best to resolve a negative experience. I would like to thank Joey Cain especially, for checking and helping to ensure that 1 bad experience doesn't turn into another for someone else.

Convenient, Clean Environment with Friendly Staff! I’ve never felt cheated when I purchase vehicles or have my vehicles serviced here…Bad experiences happen, they have always been more than willing to accommodate for my concerns if I felt otherwise. Working together to make it the best experience possible. 5/5

Great fast oil change. Bought my car from there. Great service and friendly staff as well.

Richie & Russell were great to work with. They did everything they could to make our buying experience positive. Thanks guys!! We will not hesitate to contact them with our next purchase.

Fast service for oil change & tire rotation. Cleanliness & care regarding Covid concerns

Great cars!

Always had great service from fleet service working with Dave,now the new staff seems to be doing fine,now working with Mark in service so far doing a good job for us.

nice people to work whit and the all very helpful thanks guys

I want to give a huge thank you to Mark ( used car manager), Michael W ( finance) and Phil (sales) for going above and beyond in helping me out with my new (to me) car purchase! Your professionalism, patience and ability to ask the right questions are greatly appreciated and even more so…..listening to me and taking the time to explain and answer all my questions makes me feel very good about my latest purchase. Thanks guys!!!

They did amazing job on figuring out what was wrong with my car. Even when the system over book the the service manager, as he was confused on not having my paperwork ready when I dropped my car off.

Richie was the best to work with. Super easy quick and super friendly! Would buy my next car from them.

Very disappointed in how AutoNation dealt with an issue I had post purchase. While they addressed a couple of my concerns, they didn’t address the largest concern and that was the condition of the tires on the truck and the fact that the technician marked them good. The tires were in such poor shape that I spun out in the middle of the highway and nearly went in the ditch several times every time it snowed or there was frost in the road. Within two weeks of purchasing a 45,000 truck I had to spend an additional 2300 on wheels and tires. I brought the issue up to the used car manager, sent him videos of the tires and their condition all to be told that I had 5 days to return and he would do nothing about the tires. I informed the manager that I had been trying to contact autonation, but my calls were never answered. While I like the truck, I would never return to autonation to purchase again. They were pushy, financing people fed me straight up lies about my purchase to close the deal, and didn’t come through post purchase. I’ll take my business elsewhere.

Very disappointed in how AutoNation dealt with an issue I had post purchase. While they addressed a couple of my concerns, they didn’t address the largest concern and that was the condition of the tires on the truck and the fact that the technician marked them good. The tires were in such poor shape that I spun out in the middle of the highway and nearly went in the ditch several times every time it snowed or there was frost in the road. Within two weeks of purchasing a 45,000 truck I had to spend an additional 2300 on wheels and tires. I brought the issue up to the used car manager, sent him videos of the tires and their condition all to be told that I had 5 days to return and he would do nothing about the tires. I informed the manager that I had been trying to contact autonation, but my calls were never answered. While I like the truck, I would never return to autonation to purchase again. They were pushy, financing people fed me straight up lies about my purchase to close the deal, and didn’t come through post purchase. I’ll take my business elsewhere.

Scheduled an appointment for a recall, figured I’d get my bed-liner sprayed in since I was dropping my truck off anyway. Lady who scheduled my appointment said she’d get it all setup. When I arrived for my appointment my service advisor didn’t know why I was there and asked all the same questions they asked me on the phone. They didn’t schedule my bed-liner appointment in conjunction with my recall work so I could either leave my truck with them for six days or make two trips. I asked them to look at a noise my brakes are making that was not present when I purchased the truck, they claimed it’s just how they sound due to being a hybrid. I’ve confirmed that’s not “just how they sound” through talks with other Powerboost owners. Also no loaner so they offered to shuttle me to and from. Nobody mentioned the 15 mile limit on the shuttle. I live 32 miles from the dealer, they offered to drive me in the end but it’s just one more oversight on their part. When time is money, a simple sorry doesn’t cut it.

We worked with Phil for our salesman and Joey for our financing. Both were great to work with!! very professional. I would recommend if you go to AutoNation in White Bear Lake to work with both of these amazing guys! Thank you for setting us up with our Ford Explorer!!

Brought car in for recall work. The service team explained the issue, laid out expectations on timing and completed the work as promised.

Had a great experience selling my truck to Heather. She gave me a very fair purchase price.

I like the affordable oil changes and working with Travis. His brother helped out too and he was good as well. I also recently bought new tires from them and the shuttle was nice to not have to sit there for hours waiting.

Autonation had excellent service. My appointment was at 4:30 showed up at 4:25, they got my car in right away for an oil change, tire rotation and topped off all my fluids and did an inspection of the rest of the vehicle. I was out of there in less than an hour. Great job

Just came home with a 2013 Prius! Felix was super fun to work with. He made sure I understood everything (and I ask a lot of dumb questions) and was super personable! :)

This place is GARBAGE!!! Oh you’ll meet wonderful people SELLING the cars but after that, ya screwed! Pray to god you don’t need any help after, don’t bother with a warranty they will not honor it and help you! If you need to speak with someone directly you will have to go through around 5 people to get there, their customer service is hands down the worst I have ever seen. And guess what…. THEY DON’T CARE, oh ya you’ll hear “I’m sorry about this” but they don’t care one bit! Please avoid this place!

I went in Saturday morning for an oil change and Travis my service advisor was on his game. He recommended that I do my 100k service maintenance while I was there, and always communicated with me on the status of my truck. I highly recommend Travis Lee.

My 2015 Ford escape's transmission died, and I decided to go ahead a get a new used car instead of fixing the old one. I worked with Steve in repairs with my old car, and Pete in sales for my new used car. I could not have been more impressed with them both. They were very responsive to emails, texts, and calls, and were patient with me as I decided what I wanted to do with the old car. I felt Pete was transparent with me while he sold me a car, and it was a very pleasant experience. I LOVE my new used car and will be coming back for all services for my car. This is my 4th car from Autonation, and likely won't be my last because I seem to always have good luck here. Ask for Pete in sales if you're looking for something new!

I was very satisfied with my last visit to AutoNation as Tim the service manager did all he could to remedy all of my concerns! Thanks Tim!

Scheduling on line was easy. My car was viewed when scheduled, they checked for warranty coverage, my car was finished in 24 hours. There were no extras, but the work was completed. It has only been 2 days since the work was done, but hopefully everything continues without problems. My only concern was the number of employees and customers without masks.

Son muy buenos rápidos y amables

Very friendly and concerned for your vehicle, but not pushy. They have provided excellent service on my vehicle.

They told me two weeks ago that it was being processed and I still haven't got it!!!! I cancelled my Ford service contract back in November of 2021, and they told me that it would take till Jan 17 2021. I still don't have a check and when I called they told me they might not have the money, but that they would check and call me back in the morning. I STILL HAVEN'T HEARD FROM ANYONE.. I can't believe that this auto dealer can't refund money in a timely manner. I WANT MY MONEY!!!!!!! Another two weeks have gone by. I don't think they have the money!!!!

UPDATE 10\25\2020: I'm leaving this as a three star review. The vehicle issue was fixed, however the replaced with a part that has already failed. Also, they fixed rear suspension and did an "alignment" yet when I brought to my new dealership, the alignment was all out of whack still. (only 1000 miles later)... Overall, I would find somewhere else to bring from now on until they make customer centered focus their number one priority again. UPDATE 8/10/2020: I've added two stars for the service manager and how helpful he was after he read my poor review for the service department. He was able to find me a loaner car and got my car in just a few days after it was originally scheduled. I'm hopeful that they find the leaking antifreeze issue, but time should tell. The other two stars can be earned with excellent service and my car being returned to me repaired with no issues (Fingers Crossed). (8-5-2020) I’ve had multiple issues with the service department. One: they “fixed” the leak of radiator fluid, stating that it was “old” fluid in the top of the pan from a previous service.... okay.... the pressure tested and “watched it”... no issues. Fast forward to two months later, same leak, just this time more... Booked online - they said they would call to go over appointment, never called. They don’t offer loaner cars if you book online, which is odd since that’s how I’ve always done it, rescheduled my appointment for two weeks later, meanwhile I have a vehicle I can’t drive, and 4 kids that have no way to be transported to school or their activities. Thanks Autonation!

I just picked up my Car and they did a fantastic job with it. I’m very happy with the results.

Service appointment, oil leak 2-9-22 tech stated valve cover cracked and leaking oil,never touched valve cover ,tech also stated battery old , antifreeze needs changing, cabin air filter bad, Battery donr on 12-20 big yellow date on front,antifreeze done last year by automation ford.,cabin air filter done 2 days before car went in. Anyway 600.00 later I worry about techs eye site.

Always excellent service, with friendly people who go out of their way to accommodate me. I always leave the service department happy.

Russell was great throughout the entire car buying experience!

They’re fast and everyone was friendly, they also have a text notification option which was nice.

I just got a truck yesterday. Jacob was great, a very nice young man. The paperwork always takes forever but the staff was very nice and got us done as quick as possible 👍

The service team always provides outstanding service. The repairs are done right the first time. Thanks

I have leased 2 vehicles and purchased one from Autonation White Bear Lake. Always a great experience. Honest, up front pricing on everything from purchasing to oil changes. Friendly staff. Nice waiting areas. I highly recommend them.

Talked to Mitch on the phone and setup and appointment to look at a vehicle of mine im selling. He called a few hours before and threw out a low number to which I said, no. I asked if it was going to be a waste of time for me to come in as I wasn’t accepting that offer. He guaranteed me I was not going to waste my time. I showed up to the appointment and he offer the same low ball offer. Disrespectful of time and dishonest.

Jake the used car sales manager and Hope both made me selling my car quick and easy!!! After I sold my vehicle I was even offered a shuttle ride home, and I know that shuttles are not always available due to not enough staffing but Hope still made that possible. I would rate autonation Ford more that 10 if I could. Thanks again to Jake and hope!!!

This is my favorite company to either buy or get my car serviced. They are very friendly and always making sure the custom Feel at home.

3 weeks to complete warranty work and refused me a loaner car. So I was without a car for 3 weeks due to Ford’s defective product. Office staff are inattentive. Nobody at the cashier’s desk; both times I stood there several minutes while employees chatted nearby or passed by. So disappointing! I have been buying and servicing cars here for 15 years. They used to have good customer service. I would like to add that Terry Freshwater and Bob in the Sales department have always been very good to me here. My unhappiness is with the service dept.

Great selection lot to choose from. the dealership treats you like family..

Natasha was my service advisor and she was fantastic. She was kind, helpful and responsive. My hope is she can be my advisor every time I go in. Autonation would be smart to do what it takes to keep her.

easy too work with everyone is very nice great choice in vehicles.

My visit to AutoNation was pleasantly better than my last 2 years ago. Service manager Andy was a total jerk when one of his techs lied about my brakes. Within 3 months time upon returning my brakes linings actually grew! Right?! I never returned after that until yesterday. I was greeted by Travis who had a real passion to get back the name of the business. Amazingly I did not see any of the same problem people when I went yesterday for an oil change. I will return to deal with Travis as he earned my trust. For that, I am grateful to him. Rick Mathisen

Our salesman Richie was THE best. I will recommend him to friends.

Got my custom truck, it went really smooth and quick.

Least pressure we’ve ever experienced when. Using a vehicle. Our salesman Avel was very knowledgeable and friendly and a big reason why we purchased. Samantha in finance was great!

I was searching for a Mustang for months before finally landing on AutoNation Fords site. They hadn’t even uploaded pictures yet, but I contacted Rich to come see it. They hadn’t even put it through inspection or anything, but as soon as I saw it, I fell in love! This car was a hidden gem! Previous owners took great care of it, and it came with a tuner, and some nice rims and tires! Stickers are starting to coming off, but that’s expected with time. Rich and everyone involved kept in constant contact with me, keeping me up to date on everything going on with the couple repairs it needed. The other amazing thing they did was give me a fresh start. I traded in a 2019 jeep Cherokee and they completely wiped my slate clean so there was practically no negative equity!! They gave me the highest offer, even beating Carvana! I could not have been happier with this purchase and trade in!

Sales guy Rich was great but finance guy Mitch was not straight forward and uses scare tactics to sell you warranty products as well as deceiving you on the actual cost.

Awesome team at Autonation! Shout out to mitch for helping me get my truck. Had a great experience here

Pete Turgeon sales consultant was the best! He was so friendly and took his time helping us with everything. I would highly recommend him if you are buying a car. He was top notch. Thank you Pete for everything!!! 😊👍

Thank you Tyler and Mitch for your help and guidance!

3 hours oil change and wiper replacement. Scheduled an appt. It still took 3 hour, car wash not working, no sanitation service,park my car outside. Rapid oil change, discount tires much faster.

Great experience getting an oil change and tire rotation; in and out within an hour!

Huge shoutout to Avel and Mitch for getting me into my new Mazda! Couldn’t have been happier with the service and speed in getting me in and out. Thanks to you guys and I’ll see you for my next vehicle!

We recently decided to buy a second car for our household. My partner had previously purchased a vehicle from a AutoNation in California and enjoyed her experience. We decided to look at AutoNation Ford. We went in and met Scott Sprecher, he listened to us about the car we wanted and got us in it right away. That car, unfortunately, didn’t work out but Scott was able to take what we wanted from our previous conversation and found a different, newer, and better vehicle. We then were able to work with the finance department and got a much better rate and loan term and we’re on our way. This was by far one of the most pleasant car buying experiences I have ever had. Not once did I feel pressured into a car or obligated to stay at that dealer. I will be returning for my next vehicle and would highly recommend visiting and speaking with Scott Sprecher if possible.

They kept us waiting for over an hour expecting to buy an Explorer they showed us only to find out it wasn’t even available. Actually, they never had any Explorers at all to sell us. Then, to top it off they tried to sell us a used car instead (making us wait longer) and they didn’t even have one within the criteria we have them. They wasted our time when they had nothing to sell us! Extremely disappointed.

Not good Bought a used truck here two weeks ago and got home realized the heat wasn’t working dropped it off at service department and have been waiting ever since the only person who has helped me has been my sales guy Mark Harris other than that horrible management Ford should be very embarrassed of this branch

We have unfortunately had our third poor experience with service. Of being sold expensive possible solutions, told things were repaired, then still having the same problems. Each and every time we have left with a feeling of being taken advantage of, not listened to, and our business and support irrelevant. It will be our last dealing with the dealership, which is unfortunate. We like local, we kept going back hoping for a change, or different experience. We're in the market for another Ford, and instead of paying at the servicecounter, walking right into the show room to buy another from autoNation, we will instead go elsewhere.

It is a great place to buy a car. Taylor the sales lady made it possible when no one else would. She is great. Taylor and Garrett were awesome.

everyone was so nice and helpful the second we walked in the door. Scott was our salesman and he was amazing!! he was patient and answered all our questions. we accidentally had left our daughter's favorite stuffed animal in the car we traded in and I called him in a panic and he went and searched the car and found the stuffed animal. he immediately called me back to let me know and left it sitting on his desk for us to come pick up. I highly recommend AutoNation Ford.

Dropped my car off for service with Mert he was great with communication about updates with my car everything was done in a timely manner - Thank you very much

The moment you walk in to Autonation, you are always greeted with a friendly face. From then on sales is ready to help you in whatever direction you chose. Richard Aboody treats you like family and never stops until you are fully satisfied with your decision. This man found me the vehicle I wanted, at a time when it seems impossible to find. Joey is one of their newest finance managers and didn’t miss a beat. Very professional, gave us what we wanted, and had us through the signing process in record time! I will definitely be coming back when it’s time.

My service writer Steve Miner and my service tech Dan toensing was great I will be back!

I tried their service department with my new used car I bought from them and was not impressed. The first guy was great who checked me in and told me what was going to happen with my repairs but when I picked it up, they hadn’t addressed the noise I specifically asked them to look for and test drive. They said they would and they didn’t because the noise was still there even though They said the rotar should have fixed the noise. I had to call and bring it back in and test drive with the tech and they diagnosed but it should have been done the first time. A lot of hassle and I didn’t feel confident they did the work correctly.

Where do I start? The salesman worked harder at finding someone else to do his work than actually doing his own. I had more contact with another salesman. Finance took so long I left. Gave them another chance and it was still a long process. I got the sales pitch for protection plans costing half what I was paying for my car. He insisted I finance instead of paying cash. It took longer to buy a car than it did to buy a house. Don’t go here!

Went to the express lane for an oil change and tire rotation. We were there at 6:30 am when the door opened. We waited two hours. That is totally unacceptable. I called the day before to make an appointment and was told no appointment. First come first served. I was first and still it took two hours

Was good - good sales reps And financing reps. Car was very nice and priced competitively. Trivial issues were two and not a big deal. They forgot to vacuum the center console, had a few crumbs in there, and they also didn’t put gas in the car giving it to me with 20% of a tank. Not a big deal but things that should have been taken care of. Overall nice car and a good experience.

Easy, no hassle, no haggling buying experience. Very courteous / professional staff

I bought a 2018 Ford150 in 2020 and I've had a problem with the A/C in it and they told me right before I left that it was fine! All year down in Texas the A/C work sporadically. When I got back from Texas I took it back to Autonation in White Bear Lake they said they fixed it and didn't I talked to the previous owner of the truck and he said when he brought it to Autonation they told him it was not fixable and so he traded it in for another vehicle. Autonation KNEW THAT IT WAS NOT FIXABLE AND DISCLOSE THIS TO ME THAT THERE WAS A PROBLEM. When I brought it back again they said it was out of warranty. it should he covered because it was a previous problem. To get it fixed its going to cost me $900. This should not be my problem to fix on my dime! John klos

Pete Turgeon did a great job getting me into a New F150 pickup. He along with Mitch Gilbert made the buying experience at Autonation one of my best Ever when purchasing a vehicle. They were both very professional and efficient in my transaction. Give them a call if you are in the market for a new car or truck!

Buying my first car on my own and they walked me thru everything. So pleased and love my Escape.I would like to thank each and everyone that helped me..

Great service, done on time.

Brand new cars are hard to find and are in high demand right now. Buy Autonation Ford went above and beyond. when they didn't have the car I was looking for they continued to search. as soon as one came available they called me immediately to let me know it was coming soon. I also got exactly what I was asking for my trade in. Dave Aune bent over backward to make sure our experience was easy and fun. I was also given a tour of the dealership so I'd know just where to go when I brought my new car in for service.

Thank you for fixing my airbag issue. Quick and easy - well, for me. ; )

I just bought a 2018 Ford Explorer…very nice experience. Mark Harris, thank you for the gold star treatment. I love my new explorer!! If you want good service, go to AutoNation Ford!!

Mitch and Abel are awesome! great customer service.

Shawn and Kirk were amazing. From the first phone call to the pickup I was treated like a priority. If I needed to wait, they explained how long it would be and why. They then appeared when they said they would! While waiting for an approval from Ford and for my part to come in, Shawn called and emailed me with updates! I've never been treated this well. I will come back to AutoNation Ford in White Bear Lake!

Highly recommend this establishment, these people are honest, professional and actually care about developing a relationship with their customers....they aren't just in it to make one sale. The way we are treated and how things have always been handled is one of the main reasons we continue to buy Fords! Don't change, we are so thankful for all your hard work!

I requested to look at a vehicle for my son, once I drove it a couple of blocks I was like nope this is not it, Nemo (Nehemiah), was so helpful and understood. He gave us some ideas, and let us look around my son found a suv he liked we test drove it and it was awesome! From the start to the end automation did awesome! Thank you Nemo for making my sons first car an easy and nice experience for him. We appreciate you.

Felix provided excellent customer service and bent over back wards to get me into the car that made me more than happy!! Shamis is also an excellent sales manager! Next car I buy, I'm starting at WBL Ford!!

I was contacted by a salesman about my online ad for my vehicle. I told him I wanted at least payoff value for my car which was already less than what it was listed for. I live farther away from the dealership and didn’t want to waste my time driving there. I told him over the phone I wouldn’t accept anything less than payoff value for my car, and he said his manager and himself would be able to do that for me. Well I must have walked in there with idiot written a crossed my forehead because the offer they gave me came in about 2,000 dollars less than payoff, which is why I told him I wasn’t even going to bother driving my car to the dealership. I didn’t accept the offer and I’m upset I was lied to and my time was wasted. If the dealership wasn’t going to be able to give me the price they agreed upon just days before I drove my car to the lot they should have been honest.

Had an appt. to look at a 2012 blue Ford Flex. Got there and they said it didn’t pass inspection. 3 hours later it was added again on marketplace with more pictures passing their prestige inspection. We drove 2 1/2 hours to look at this car! I am so pissed. His manager even came out with a report! So discussed! I even asked where it was, being it didn’t pass that morning.

Mark Harris is your sales associate. Linda gave generous trade in offer. Mitch in Finance made it a breeze

Since we started the process to buy our vehicle with them, it’s been nothing but issues. Good luck getting an answer or a call back about any inquiries and make sure that you read your contract thoroughly. I will never buy another vehicle with them again.

My buying experience was amazing Felix is the man but dealing with the service department is a NIGHTMARE. My car has been in 3 times now for the same problem and it's still not fixed, not to mention they kept my car over night without informing me they were doing so and it took 5 phone calls to just see if it had been looked at when I dropped it off for a service appointment first thing in the morning.

Great service all the time. Friendly people. .Love Auto Nation..

When I came in for my 9:30 appointment I thought I should wIt my turn but 4 others came in and I finally had to ask for help. Don’t believe this is how to treat people waiting for service. Even though I was white and female I was treated equally with a man. Thank you for your time.

Sales guy Pete was super awesome seeing as my kid was with me. They need to work on their finance department. It took forever with the finance guy, he missed paperwork then messed up ours with a different customer so we had to sign again. I do recommend Pete the sales guy!

Pete was amazing he was honest and did what he said he would and made my car buying experience so easy. I highly recommend you to go see Pete if your looking to sell or trade your car..

The customer service was spectacular I dealt with Shawn and he was wonderful to work with!

Excellent except time from service completion to check out. Saw truck being parked after service, inquired about paying, but waited 20 minutes before finally being able to complete the job. The payment people were very friendly but were waiting on the paperwork.

I leased a Ford Fusion sedan in 20128. The sales staff was professional and friendly. At the end of the lease period, I planned to purchase the car, which I did. It is an excellent vehicle and I hope it serves me as well for several more years. The service department is excellent, also very professional and organized.

Very courteous

I was hesitant to trade in my older vehicle but they made it easy to come in and with the pre qualification process i had an idea of what I was going for and how much it would cost me. Overall I'm pleased with Pete and everyone else who worked with me on getting a new vehicle.

I had a great experience at Ford Autonation the people are wonderful. Richie A and Joey were absolutely terrific. I would definitely recommend them highly.

I purchased a used 2018 F-150 RAPTOR in May of 2019. The truck had no tailgate and the sales and management team committed to replacing it. When they did they did so with a standard, non-raptor tailgate, and to this date they have not corrected the matter despite months of communications (Jerry Patterson, Nate Peterson). I even reached out tothe General manager via phone, and linked-in)The lack of follow-through on this issue is really disappointing and a good indicator that something is fundamentally broken at AutoNation Ford White Bear Lake. I assume someone there made a mistake and just simply does not want to own it. Purchasing a vehicle from any AutoNation dealership will not be a mistake I make again.

I had a complex experience with Ford. After my second engine developed an internal coolant leak, Ford stated my warranty was up and offered no coverage. Tim was there when I called Ford corporate, he was helpful, knowledgeable and sympathetic when Ford refused me coverage. I contacted the Attorney General’s office and they advocated for me. Ford agreed to $4000.00 toward yet another engine, the balance being mine to cover. Tim walked me through all the steps I needed to complete, and set me up with a loaner while my car was in the shop. He kept me posted on how the job was coming along until I finally got my vehicle back. Tim was a great liaison between Ford and me. He did a great job. Now let’s hope engine #3 does the job.

Ford Auto Nation took good care of me and my Ford Escape when the transmission failed. Very professional, responsive and supportive team.

Recall onfor front break line,they were very busy and it was 100 degrees thanks to all the mechanics.

Tony was extremely courteous and very thorough while servicing my Ford Hybrid Escape at Autonation in White Bear Lake today. He completely understood all my concerns and went above and beyond to answer all my questions. He will be the reason that I return to Autonation to have my car serviced there in the future!

Great place to get a new car, and their service center did was fast efficient and did a great job.

Good overall experience and the customer service was great.

The sales man was very friendly and listened to what I wanted

They did a good job with my oil change and tire rotation but didn't reset the "change oil" message. I had to go online to find out how to reset it. I've had other little problems like that so I'm done going there. I live out of town and did all my service and buying from them before I moved and only went there this time because i was in town.

Had a nice buying experience. Mark H took great care of me.

The problem was promptly assessed and delegated for repair. The repair took a short period of time while I waited. Very pleased. Thank you.

The service manager, Steve, kept me informed of events surrounding the repair of my truck, calling daily, if not more often.

I purchased a vehicle back in early 2020 and had a lot of repair issues. Dealer worked with me to get a different vehicle, however, am still waiting to hear back on necessary repairs that I thought they had already done. Example: front brakes and rotors are really bad. Back brakes had been repaired, but front brakes and rotors were not. I noticed a couple days after purchasing the vehicle, and notified them. Still have not received response after a couple of messages left for James Reid in Sales.

I had taken my car to 4 mechanic shops - I told them all the same information - that my car periodically stalls out in wet and/or cold weather. No one could find anything wrong with my car. Then I took it to AutoNation and he said, "let's wash it and see what happens." When the mechanic took it out it died! I was so happy. I hate telling people something's wrong with my car and then they take it for a drive and it's just fine. With that information they were able to fix my car and I have had no trouble since! Everyone was so nice and I am so grateful! I felt like they listened.

I bought my 2016 GMC Canyon a week ago and worked with Brianna and Mitch. The team at AutoNation Ford WBL went above and beyond to make things happen for me. I hands down brag about their amazing service and I know I’ll be returning here one day 🎯!

As always, my customer service advisor, Tim Nipp in this case, was knowledgeable, courteous and kept me informed of issues that developed and status of the repair process.

I purchased my 2019 vehicle from another Ford dealership. Right from the beginning there were issues. A bucking and it was sucking down coolant BIG TIME. When I took it to where I purchased it from (2 times in a week and a half) they said they couldn’t find anything. I called AutoNation Ford and brought it in. Well, they not only found the issues, yes issueS, they were able to fix them ALL! These issues were HUGE issues and very time consuming. My vehicle runs great now and AutoNation will forever have my business! Thank you to Tim and his crew for the daily updates and kindness and reassurance! You guys are the best!! ~One Grateful Customer

Very pleasant experience. Did my research and test drove the exact car I wanted. Good trade-in value on my used car too.

well I've been going to Tousley Ford now AutoNation since 1994 and they've always treated me good and always been there when I've had a problem keep up the good work

I had a great car buying experience working with Mark Harris and the AutoNation sales team. Mark is very skilled in customer service and has very extensive knowledge of the new Ford products and features.

Russel and Phil very helpful and knowledgeable

Great, friendly service. Always treated like I’m their #1 customer.

Experience was excellent. Pete, our salesperson, was great to work with and customer focused.

Good service, I am very happy with this location.

Worked with Alex. She?s great. I explained some issues I had with another recent purchase (another dealership) and she made sure this was a great experience. Everything was transparent and easy. Couldn?t be happier. Would recommend her and AutoNation to everyone! I?ll definitely be back.

The whole process was clean, safe and fast They did a full car checkup along with the recall. My brakes were in the red zone and quoted me a price. I already had a price quote elsewhere and they met that quote. I got new brakes!!

A very helpful and friendly and entire process was seamless

Asked for oil change only. Got charged additional for a tire rotation. Listen up next time.

The service was great and the team was very courteous.

The sales team are the best friendly fast and courteous .

Kept me well informed every step of the way. Thank you!

Everywhere. Get techs that no what there doing. Fire your entire detail department. Actually inspect your pre owned vehicles. Don't lie to your customers and waste there time.

Very friendly and helpful

Had a great experience overall! The staff that I worked with were courteous and professional.

I bought a used car. Price was very reasonable. A gift on my trade in. Brought the car up to par. Seemed like they went above & beyond expectations for a used car.

Really appreciate the way Rich does business. I’ll be going to AutoNation to see Rich whenever I need a new vehicle.

Friendly and helpful. Finished with the auto service exactly when they said they would be.

I hesitated to put this out here, but the AutoNation website did not have a contact us option. I had my Escape serviced and thought they would honor coupons I had received from the North Branch dealership. However, I was told that they would not. While I would have only saved $14, $14 is $14. So while I would prefer to get my car serviced at White Bear, I will probably take it to North Branch in the future...especially since I will likely need new tires in the next 5K miles, and I would save $40 going to them. I was also disappointed that White Bear did not wash the vehicle (as they have usually done). I don't know if it was because it was serviced through the Quick Lane or just neglected. So, these are not technically "complaints," just observations. I am usually very happy with their service and customer service.

Great service! Friendly service!

Last night we had the pleasure of working with Pete at AutoNation. He listened to everything we wanted in a vehicle. At the end of the day, we literally got exactly what we wanted. We couldn't be happier with our purchase and with all the help we received. Thanks to Seamus as well for the help with financing. The best service we've ever had purchasing a vehicle!!

My husband and I purchased a vehicle from here a few weeks ago! We had the best experience and customer service from Joey! Thanks again!!!

Went in to have oil change and look over my epp I enjoyed the process those folks at White Bear Lake Ford are the best. It is no wonder that this my second truck I bought from them.

Shawn in Quick Lane did a fantastic job! Service had a small set back while working the car and they took care of it ASAP!.

Great. I was approached as soon as I pulled in the Quick Lane. The wait time given for my oil change was right on time.

I had a very pleasant experience with auto nation! They took good care of me and my needs. Thank you Adam Colton for all your time, he also sold me my 2016 Taurus sho! Thank you Gilbert Mitchell!

Hello. This is Dan?s wife. I was able to get a courtesy car which did take awhile. Service was satisfactory.

Very pleased with the service at AutoNation Ford White Bear Lake, Alex and Ritchie are the best to work with, if your shopping for a car stop in and ask for one of them. They made buying my cars a very fun experience!! #fivestars

The staff was amazing! Nehemiah and Mitch were so helpful! While we waited to I even filled my car up with gas (my teenage daughter was sitting in it while I filled out paperwork). Above and beyond!!

Best customer service in town! Brought my Explorer in for repairs and fluid flushes. Tim is such an awesome guy! He kept in contact with me every step of the way through the entire warrantied repair process. Tim was also ambitious on getting me in as soon as possible and making sure my vehicle was going to be like new again. I could not be more satisfied with everything! Thank you again Tim!

Very friendly employees. I thought it took too long for oil change. An hour and a half

Good communication with Steve about needed service and regular updates on status.

Clean, friendly, great communication with updates and costs.

Had a great experience with my oil change and service today

Always friendly and organized.

Was forced into a vehicle way out of my price range. Went for one vehicle. Signed up for it filled out payment options. Only to go in and it was sold. I got to test drive it. And you sold it out from under me Than o my.credit can buy.me.a luxury vehicle. And i was told a 2 year loan for 291.00. Nope now this luxery one is for 4 years. I am a disabled parents. My money is tight. Plus have it one day and there was a gas smell. Brang it back you fixed the fuel pump. Got it back brought it back the same day that I got it back after a week in a rental. Now get one day the front end is completely shaky. Plus the EPS light was on and damage on the drivers side door. That I never saw when I purchased it. Again not even having it 12 hrs and had to bring back because of gas smell. Gee sell a vehicle drive away. Gas leak in engine!!!!! Now besides no one calling me back after bringing in for damage on side of car and the eps light and front end issues. Get told the damage was there. And the front end shaking O well you need new brakes or rotors. Plus the electrical in the vehcile with the EPS light I was told it needs tp go to go to Audi dealer. Than no one calls me back. Plus service light is on. Was told that only audi dealers. Can adjust that. Plus now not having it a week the heat nor the air conditioning work. The blower is not working. Just thought it was. Me looked up on Internet and nope. Not me. So no air or heat now. Can you say LEMON LAW. Was treated poorly buy service manager acting like I did not know what I was talking about. He said he was going to investigate the whole deal and all I ever heard was gee rate my service tech. Are you kidding me. This audi who ever sold it new Exaclty what was wrong.and you are suppose to have ran your tests and made sure it was safe. No I am a woman and bad credit and this story has not stopped and I have not owned the car a week. So today it's April 5th 80 + degrees. No air. Did not think that this would happen. So wasted 1/2 a tank of gas. Because visited family today. I want this fixed. This is so unprofessional that it makes me never ever wanna step foot in this dealership again. i put my hard earned money on a LEMON. You say the vehciles are taken in looked over and taken care of. Well if taken care of is being left to hang out to dry. Your Service Manager needs new glasses. He told me he would investigate the issues I brought 2 his attention only having the vehicle 1 day. Not even one day. This is such poor poor service. I will be bringing this vehcile back in the morning. As I am very very upset. I am disabled the finance manager didnt even know how to transfer handicap plates . I can go on and on. This was and is the worst I mean the worst time I have ever bought a vehicle. So so angry and pray things will be made right. Because 4 years payment of 291 dollars. Which in the first place was told 2 or 3 years. Gave me basically nothing for my trade. Like I said I have so many issues with Auto Nation. Can"t believe it. But it is True. Treat someone without the respect that is needed. Sure makes for a bad review.

All the staff were great. James, my salesperson was GREAT. Knowledgeable, flexible, responsive. A very positive experience. Would buy another vehicle from AutoNation.

Chinedum Obinnah, provided great customer service when we were looking for a new truck. Helped us with what we needed and provided answers to things that we were concerned about. Would Highly recommend Obinnah for anyone that would have concerns about buying. Thank you!

Great customer service. The whole buying experience in general went great and the employees are very friendly and attentive.

Thank you Tim Nipp for your help with replacing our tire. It was much appreciated.

We had a great sales rep named Geoff. He made the experience fun and easy going. Even with a little wait during the process, Geoff and others were always checking in with us and Geoff even purchased us dinner since we missed dinner. It was totally a step above and very kind of him. The overall experience from the test drive to sitting with finance was seamless. Outstanding customer service all around. I am IN LOVE with our new Jeep and highly recommend Auto Nation Ford in White Bear Lake!

I HAD MY VEHICLE IN FOR REPAIR AND I WAS VERY UNHAPPY THAT MY VEHICLE WAS NOT COVERED UNDER MY TOP OF THE LINE EXTENDED WARRANTY THAT I HAD WHEN I BOUGHT MY VEHICLE OTHERWISE EVERYONE AT AUTONATION FORD WAS GREAT OTHERWISE THANKS, BRETT KADRMAS

Our salesman, Russell, was very professional and informed and easy to work with. AutoNation Ford had the exact vehicle we wanted and we were able to lease it with no problem.

This was going to be my very first time ever buying a vehicle, and even though this was going to be 2017, this was a new vehicle to me. I had a huge issue when I purchased my new vehicle, but Managers Terri and Shawn teamed up to resolve my issue where others could not. Also Tim in the Service Center was extremely helpful and had outstanding Customer Service. I want to thank the entire team who assisted me with the purchase of my first new vehicle. Thank you ALL! Well done! Two thumbs up!!!

Everything was good but the gentleman at quicklane was supposed to send a list of recommendations when the vehicle was picked up. He did not

Took my Explorer there for a recall service notice I received. Shop is clean, well organized and staffed. had to leave my car there the entire day, no updates given and they failed to finish it. Had to pick it up the next day. Seemed more concerned about other service updates and charges they would recommend. Pricing to be kind is, RIDICULOUS. Almost triple what I have been charged at other shops. Seeing the price structure for repairs, I would not consider buying a vehicle from them. If they are not competitive on repairs , why would I assume they are competitive on the car itself ? This is the second Ford dealership I have used in the last year. Neither was impressive. Staff are efficient, but cold and calculating.

Love this place!! We had the best experience buying a car for teenage daughter. While we waited my teenager was in my car, so they offered to fill up my tank. Incredibly professional and kind service! Thank you to Mitch and Nehemiah for all your help!!

Everyone was super nice. Work done on time and no problems. Thank you

I purchased my vehicle from Autonation in October. I am still unable to purchase my plates due to Autonations mess up. At first they were great, got me a new set of temporary plates and assured me things were just being processed. 3 months later, they tell me they submitted the paperwork wrong, will not return my phone calls, or provide me proof of the paperwork they submitted and to which states DMV as I love in Wisconsin. save yourself the Hassel and go to a different dealership.

Was very happy with the service. Was able to get a courtesy car. Thank you!

James was incredibly helpful in the purchase of my new/used vehicle. I love it! He was patient with me and and was knowledgeable. I would definitely buy from him again.

We started to purchase a used truck from this location almost a week ago. Been getting nothing but a run around. It’s like no one talks to each other at the location and waits until the end of the day and calls and says “I’ll look into XyZ in the morning and get back to you” and then you don’t here back. We signed papers three days ago and STILL don’t have the truck in our possession and continue to get a run around!

Richie was great to deal with and had wonderful customer service.

We went to AutoNation Ford White Bear Lake because of finding specific trucks in their inventory that we were interested in seeing. Upon arriving we were paired with a different salesman then the one we had been communicating with. Phil was incredibly helpful and kind. We then progressed to the point of seeing some numbers, which is where the experience got more into the typical car buying experience. We were returned to our original salesman Russell. He at that point started to communicate with us as if we had already bought the truck, which was very different from a few minutes before then. We became uncomfortable by how the situation was progressing, and it felt a bit like a bait and switch. We decided to hold off and return the next day now that we were more aware of our options. We purchased the vehicle the next day. We came for the truck and got what we wanted. Would have loved to do this process without the typical salesman jockeying experience. Would only return here in the future if they again had the vehicle we were interested in. They made it clear that they deserved a five star review, or they would be fired (haha), sorry guys you got to earn it to get it.

Steve once again made a Service appointment a no brainer @ AutoNation Ford White Bear Lake

During paper signing my pre-approval rate from my bank seemed to disappear. Auto Nation did find me a better rate. Afterwards my bank said pre-approval rate was good so not sure what happened there. Other than that typical process.

Very pleased with dealer. I?m a repeat customer of Auto Nations.

I bought a GMC Acadia with low miles from Automation and I really like the vehicle.

Thank you for the great service. Appreciate your team getting my truck in on schedule and finishing it quickly.

The service advisor Cindy did a fantastic job. The car was completed on time. It was done right the first visit. They even detailed it after they were done. Very happy with the service we received.

Great service and awesome communication! Very timely and updated on process and pricing . No surprises !

I looked for my Ford Explorer online and had a purchase price in mind. Found one that fit my plans at AutoNation in White Bear. I have dealt with them numerous times in the past and liked them. Dave Aune texted and emailed me. So I liked the communication. I went there after work and met Dave at the entrance and we discussed what I wanted. He had had the Explorer cleaned up and ready for me to test drive and I loved it immediately. The buying process was quicker than most dealers I've gone to. Overall a pleasant buying experience. I will be going back to AutoNation again. Thank you.

I was given many different stories a bunch of BS haggling and when called out on what was actually said they would say another story the car was given to me for that washer fluid also other things were said and have not been done yet I have had multiple follow ups even the online service on Facebook and no response after they contact whoever. I have contacted the sales man lately and nothing. Bottom line if I had evaluate the whole thing it be in the negative

worst place ever been went there with Daughter looking for vehicle.Bought vehicle left after 4 hours she stayed there to finish paper work. they absolutely screwed her. did not switch her plates (Wisconsin) said she had to have all things on her contract. Was not mandatory Like they said . Way to high of payment.trying to tell her to exercise 5 day policy bring back.worst sales people ever. if could do negative Would.Trying to get of hold of getting run around

Friendliness of personnel, and I hope some good and honest answers to some of the questions I am coming up with☺️

RUN AWAY...I would not recommend buying a vehicle from this dealership. I bought a used Jeep Grand Cherokee 3 weeks ago and drop it off this morning to have them look at a small laundry list of items I feel should have been taken care of before they sold it to me, especially considering that they will NOT negotiate on the price of the vehicle one bit. I contacted them within a week of buying the vehicles and noticing the issues and they promptly schedule the time to get in and look at it... PLEASE SEE COMMENTS FOR UPDATES

Emergency brake repair and tire pressure sensor replacement

I recently purchased a 2020 Ford Escape Hybrid from the AutoNation in White Bear Lake, MN. I had worked out all of the details with the salesman, I was using my own financing, even though the dealership said they could match the same rate, and was going to come up on the next Saturday to pick up the vehicle. A few days before, someone from their business office emailed to say they could get me financed at a slightly lower rate, I told them thank you but I had already began the process with my own bank and was going with them for simplicity. I asked if it was possible to sign the documents electronically because I had to drive several hours and did not want to waste my whole Saturday. I was informed that that wasn't possible which was kind of inconvenient especially during this pandemic. I arrived at the dealership at the agreed upon time and wait for a short time in the lobby for the salesman. After being greeted by the salesman and shown the vehicle I was buying I was ushered to a table where I signed an offer sheet on the agreed upon price and price breakdown. I then sat there for an hour. During that hour the sales manager was making the rounds of the room asking everyone how things were, I informed her that I had a prior engagement that I needed to get back to and if it was possible for things to move a little faster. She said she would try, not sure if she did. After sitting there for an hour one of the people from the business office arrived at my table and said they needed to "confirm some details." In reality they just wanted to get me to use their financing, even though I already told them I was going with my bank and had already signed and had the money in my account. On top of that they said they could finance me at a rate a whole percent less than my bank. If they really wanted my finance business why didn't they offer me their best rate at the beginning? And why did they try to get me to finance with them after I already informed them that I was going with my bank? After declining their offer they went back to their office to presumable get the paperwork sorted. I then sat there for another 30-45 minutes before the business office person came back to get me to sign the paperwork. I had barely sat down before they put a sticky note down and said "I did the math and you'll be spending around $850 more by financing through your bank." I declined again because I just wanted to sign the paperwork and go, I was already going to be late for my prior engagement and had been there for an hour and a half already. One bright side was that signing the paperwork was quick and easy. I finally left the dealership with my vehicle after being there for two hours. I would hate to know how long someone has to be there if they were to just walk in off the street. Although I am loving my new vehicle this experience has put me off of new car dealers and AutoNation in particular.

Had an amazing experience. Rich and Jake made the leasing process easy and efficient, and I love my new car!

We were very happy with he process of buying our new Escape. Pete was very helpful. Thank you.

Tony was awesome and very helpful! Communicated during the whole process and had my car back in no time.

Great as always, over 30 years with them. Many vehicles purchased and serviced

Was lucky enough to have met Russel and James, they both were very knowledgeable in their brand and was super helpful. They didn?t push the sale on me nor treated me like a customer, but like a friend. Great guys to work with. Will definitely come back for future car purchases.

Alex was friendly and kept me informed while I waited. Oil changed, pd Bill and done!

I had poor experiences and expectations of Ford, but Kylie C in Sales and Alex in service both changed my tune. They treated me with kindness, care, and respect during the entirety of my visit to their dealership. I’m thankful to be part of the Ford family!

there is no car wash after the service is completed. other dealer wash your car after the service completed.

I the service they give me.

Last December I was in and had a new battery put in and last Friday morning my truck wouldn't start so I got it jumped and brought it in and found out that the battery was dead so they replaced it with a new one covered under warranty.

My experience purchasing my leases was excellent! Jake and Mitch were very friendly, efficient and answered all my questions. The whole process was quick and easy..

Way too many of their clerical staff are not wearing masks or are wearing them pulled down below their chins. Appears to be no COVID-19 safety enforcement with some of their employees. Is it not a company wide policy?

Pete is a wonderful salesman to work with! Always looks out for his customers.

Over the top experience w Pete amd the whole team. They went above and beyond to help me with some challenging circumstances when looking for a new to me F150. One of my best car buying experiences hands down.

My sales person, Joey Odden, was top-notch! Both knowledgeable and attentive. I would not have found a better "deal" anywhere. Thanks, Joey and AutoNation. Nothing but praise and recommendations from me!

I was sent an e mail appointment reminder asking me to reschedule if I couldn't make the scheduled time, but when I showed up at that time I was told I didn't actually have an appointment. I was made to feel stupid for showing up and assuming I had an appointment. They got my car in for service anyways but their customer service is sorely lacking. I'm not sure I'll ever go back there for service again, and if I can't feel comfortable having my Escape serviced there I certainly won't EVER buy another car from them in the future.

bought a 2012 sonata hybrid and the abs pump went bad, transmission fluid was at 1.5 quarts and the right front cv axle was broken. past the 250 mile warranty and it all happened whithin 500 miles. DO NOT BUY FROM HERE.

I had a recall to take care of, they took care of it within a day. 👍 The young man that went out to get my car was super nice, it had snowed so he had to dig it out. pulled it in the garage and totally cleaned it off for me! Everyone was nice.

Good experience. Enjoyed my salesman and the truck was a good value.

Te entire staff at AutoNation Ford was top notch! They took great care of my truck in a timely and professional manor.

the sale went very smooth with no pressure to buy just friendly help with questions that I had. Russell Neidermyer was a very informed salesman on the Ford product and we would deal with him again. thank you Gary Nelson. There was a problem with the car that they said they fixed, the problem was not fixed and another Ford dealer said that it was not reported on their computer. I am sorry for the one star but this caused us some problems.

Great working with Dave Aune. He kept me updated in regards to the vehicle.

Salesman was good, very professional. Sale took a long time. Had to wait an hour and a half for the business office to get to me to complete the sale. Vehicle was as stated in the ad, but was still dirty inside. Had not been detailed, or at least not well.

Spoke with a sales person over the phone and was assured the car was available. Went to the dealership within 2 hours of the call. Started out just odd as I never got the sales persons name I spoke with on the phone. Upon arrival I said I was here to see the 2014 Focus as discussed on the phone, was told to wait...and wait.....and wait...Only to be told the guy I spoke with had gone home and someone else would be helping me. 15ish min later when he finally showed I was told the car was no longer for sale as it had a bad transmission and needed to be fully replaced, but....wait for it, they had a car for 2k more if I was interested. I of course declined. Since I was VERY interested in this car I had "followed" it on line, and within 48 hours and as confirmed by the dealership it was sold. I'm no mechanic, but theres no way they managed to go from having it available to sell, to fixing it within 48 hours (I was told this was a full transmission replacement). Moreover, any sales person worth a damm would have asked for my information to try and see if I had interest once it was fixed. So either I was lied to or it was sold with a bad tranny. Worst, most unprofessional experience ever on so many levels just avoid these guys, they are old school snake oil sales people.

Thank you to Autonation for a great buying experience. When I arrived all the paperwork was ready and the truck ready. I felt the pricing was very fair. Thanks again for a great experience.

I took my car to automation because the cover came off of my battery. I purchased a battery about a year prior, from them. It failed and this was my replacement battery which was well than under a year old. I chose to purchase different car because they planned to charge me to test the battery. They refused to reimburse me for the failed battery. They have a poster sign saying buying a car from them will be fast. I commented to my salesman that I would appreciate that. The last time , it took at least six hours to leave with my car. Same thing this time! I noticed when they advertised my car for sale a few weeks later that the Mileage stated was at least 5,000 less than what I told them. I hope the person who bought it, noticed that. I purchased a brand that they do not service and am happy that I no longer have a reason to go to this dealer.

Very helpful, good work, brought my explorer there, get my service done there

Courteous staff. Matched sale price from another location👍. Fast and efficient service. Waiting room with coffee😀

Mask compliance is poor. I saw many employees indoors with either no mask or improperly worn masks. When I talked to the service manager about my concerns, he said that they have struggled with this throughout the mandatory mask mandate. You either cultivate a culture of compliance or you don’t. AutoNation Ford White Bear Lake does not. Even though I have purchased my last three cars there and have used them exclusively for maintenance on those cars, I will not be going back. The Inver Grove Ford dealership is close to my work. They will be getting my business now.

Too many issues to count. From the moment I drove off the lot there were issues.

Very good. They were pleasant and did a good job in a timely manner.

Bear was great in the parts department, needed parts shipped to Palos Hills Il. He went above and beyond to find part and ship it to us

Surely cars are inspected before going on the sales floor, however upon seeing the vehicle on the website, i proceeded to visit the dealership in hopes to see it in person. The car apparently hadn't been finalized (trade-in) so i was not able to see it that day. 4 days later, pictures of the same make and model was posted on the website, but of a different color! I proceeded to call the dealership about coming in to see check it out. Surely enough i was able to see and test drive the vehicle. I decided to purchase this vehicle and went in to do the paper works. Literally waited an hour and 1/2 before someone came back to acknowledge me. When someone finally came back to confirm the purchase of the vehicle, i wait again another hour or so. From start to finish , it took nearly 3 1/2 hours. The kicker, i didnt drive off in the car i purchased, i had to wait an additional 3 days because it needed to get inspection done?

friendly and nice people, they work with you and make it simple to find and get what you looking for, they have a variety of cars to choose from definitely recommend this place.....

Working on an old truck...needed some Ford-specific parts. Ordered them on Thursday...were supposed to be in on Monday due to the holiday weekend. Monday...no parts. Tuesday...no parts. Wednesday...was told there is a three-day shipment backlog waiting to be unpacked at their facility. No word as of 1:00 pm. Cancelled the order and got them through Hudson Ford in Wisconny. One-day delivery from the warehouse in Menominee, 40 minutes to the east. Really, guys??? And you wonder why people go elsewhere when they can.

Great service as always, recommend to all my family and friends!

Once again AutoNation failed me. Took car in for a repair, they said would be three days till they got the part. Waited almost three weeks without a word, then I contacted and was told their parts department was a mess but they had the part. I also asked about another issue and was told that at the worst the repair would be around $300, but when they contacted me (at least they did that) it would be over $900. For something they said was a very common repair. They also had a recall to fix, which they pointed out that they were going to take any charges for that repair off my bill (lucky me). Since when is a recall a chargeable item?

Had a great sales team to work with. Rich took great care of us, and went the whole way with us through the process to make sure we got exactly what we were looking for.

Service people are friendly and helpful. But as I see it AutoNation has not updated the facilities since it was built.

I just purchased a new F-350 XLT 4WD Crew Cab Pickup and I couldn?t be happier! From the first contact via email, to the personal appointment, test drive, and negotiation, the staff and crew at AutoNation Ford of White Bear Lake treated me like I was an old friend, not like just another customer. They made the purchase decision easy, and I am once again a happy Ford owner! A special thanks to Pete, who made the Costco Auto Purchase Program easy to understand, and Mitch in Finance who helped me find the best financing! Thanks again - I am a very happy AutoNation member now!

Excellent personal interaction and guidance through the service process. Don?t know about the quality of the repairs until I drive for awhile.

Great experience. Very helpful. Was willing to listen to what I wanted in a vehicle and deliver two choices! Thanks

Steve was amazing, he kept me updated

The New Quick Lane service works very well. They completed routine service on my car in fewer that 45-minutes ! Very polite, attentive, service!

Customer service is excellent and they were great for keeping us posted on finish of repairs.

I always receive excellent service and the quality of the work is top notch!!

We were greeted and asked if we needed assistance by every employee that we came into contact with while waiting for service on our vehicle. We were very impressed with this great customer service! We will definitely return to Automation Ford White Bear Lake for service or next vehicle lease or purchase!

The service was great. I had an appointment and service writer Tim was professional and friendly in writing up my order. When I picked up my car at the hour promised, it was very clean and all work done satisfactorily. I will return for additional service.

I would recommend to my friends and family that the service was great, the employees were friendly and helpful, and the deals offered were great.

Their overall Great! People Great customer service

We just purchased a used vehicle and were under the impression we were getting a vehicle with new tires as the sticker listed new tires. New tires were not on the vehicle and the dealership refused to give us new tires. We will never buy another vehicle from AutoNation.

I was happy with the service that gave done and I?m satisfied abd a great team

Fast and friendly service

Wonderful customer service, from buying/leasing to quick lane to service department! Would recommend to anyone looking for a new car, used car or needing repairs, this is the place to go.

Awesome Job, service was great and took care of me and my car.

After bringing my vehicle in for a recall, which was discovered to have been done some time ago, and receiving a list of things that needed attention, one of which was the air filter, I choose not to have any work done at this time. I purchased an air filter and in the process of removing the air filter cover, discovered that the cover had not been secured after being at Your garage. Because of this neglect, I can?t recommend your shop.

Very punctual and did everything they were asked to do

Cindy Anderton went the extra mile to diagnose and solve the problem with my vehicle. Thank you.

Since Tousley sold out to Auto Nation, their service has been poor at best. This summer I had them replace my air compressor and everything else connected with my A/C. I returned to Auto Nation twice because the A/C wasn't cooling properly. Each time they said it was operating within prescribed specs. Shortly thereafter, the A/C froze up and the engine wouldn't turn over. I had it towed to a local repair shop. The compressor was shot and was replaced. I kept the old compressor and contacted Auto Nation expecting a refund for at least the cost of the original part since all of this occurred within a 4 month period. They contacted the local mechanic and since he used an after market compressor, they refused. So now I'm stuck with an original defective Ford A/C compressor and a properly working after market compressor.

It was great - they are all extremely knowledgeable and worked with me quickly. I recommend Auto Nation for all my car needs.

Tim?s customer service was extremely awesome. He went above and beyond to make the experience great

The DEaler was busy but got my oil change done without too much waiting.

Easy to make an appointment for the recall. Good information on timing and repairs done as expected. Courteous, helpful staff.

Jessie was on his game again, answers your questions and concerns, keeps you informed.

Got great tires for a great price and great customer service

Thank you AutoNation! Great people great customer service.

Great- Start to finish!!! Great!!!!!!!!!!!!!!!!!! great !!!!!!

My experience was great at Auto Nation. I would go back again

Got the problem fixed, and it was a good and full explanation of the p.c.u. and it was not a brake noise. thanks!

Their service dept is horrible. Bought my vehicle there about 3 1/2 years ago, got a 5yr extended warranty on it, the gold package. This last weekend. it acted up, so I made an appt to get it in thinking it was under warranty only to be told, it is 213 miles put of warranty. luckily this was a minor repair. but still cost me a little over $600. 213 miles over. but still paying for the warranty for another year and a half. 213 miles over, and they can give ya any kind of break, but instead says to me, "well just be glad it wasn't 1 mile like over". I have talked to other dealerships that said they would have just taken care of it.....but not Autonation. what a joke, I will never set foot in Autonation Ford or any Autonation ever agian. nor will I recommend anyone shop there either. worst customer service I have had in a long time.

All the employees were great, especially Pete, who helped me get the truck I wanted.

I have had all my cars serviced at Auto Nation Ford/Tousley Ford for over 20 years. I keep going there because of consistently excellent, friendly service! The pricing is extremely competitive, and I know they stand behind their work. When my car needs servicing, they patiently explain the problem and solutions in terms I can easily understand. They know me and make me feel important and welcomed.

I went there this morning and they brought my car in at least one hour early. They searched all parts of the brake system looking for leaks as I asked them to. They found no problems, did a whole car evaluation and checked several systems in my car and found no problems. Before returning my car, my service attendant, Cindy, found me and explained in detail what the mechanics did on my car to try and find brake leakage. They washed my car and sanitized the interior of my car as well. When I got my car back, it was showroom clean and it looked great. I like this dealership a lot and it seems like they always go the extra mile to provide outstanding service.

Want to give a big shout out to Kylie and Chase for teaming up and making sure I found what I liked and that I could afford the monthly payments. You guys Rock!!!

Ok experience with shop.. Dont like Edge. In for 10 days from drop off to pickup. Last days got loaner. Not handy.

Love my Cmax ! Averaging over 125 MPG!

Exemplary Customer Service: I was very promptly contacted by a customer service representative when I requested an offer for the purchase my car online. I first conducted extensive valuation research and had received offers from other dealerships. The customer service was excellent. I was contacted in less than 5 minutes from my inquiry. The representative was very pleasant, knowledgeable, informative, and helpful. Their offer matched the best offer I had received from other dealerships. There was no pressure whatsoever, only a very pleasant discussion. I found the representative to be authentic, honest, and someone I feel I could trust. If this single encounter is in any way indicative of the other employees and this dealership overall, I would highly recommend them to friends and will certainly contact them again when considering a new vehicle.

We worked with Alex at Ford AutoNation and she was fantastic. She's Low key, knowledgeable and gives you time to make the right decision. We bought an Expedition after looking at several other trucks & SUV's from a lot of other dealerships. Alex kept following up with us....sending text messages & checking in with us over a period of 4 months! I'm sure she was thinking that we'd never make up our mind...LOL! On Labor day we were on our way home from a camping trip and she texted over a picture of a beautiful red Expedition that checked all the boxes. We made it home in time to head over there and make the purchase. We're very impressed with Alex and her professionalism!

-Easy to understand explanation of what was wrong - very competitive pricing - timely completion of work - best of all, friendly, patient people who made me feel that my problems were important to Them!

Top Notch service !!! highly recommend. from the first person who checked me in to the last person, the level of customer service was A

Very helpful and patient as we were needing paperwork from an outside place and it took much longer than expected

Outstanding customer service!! The technicians are patient and explain everything to you about what they did and why they’re doing it. They’re upfront with their timelines and their financial estimations. I won’t go anywhere else for auto service!!

I started looking for a new car in May. I wasn’t in a hurry because of Covid I had no where to go 😀. I met Alexandra and we talked about what I was looking for, test drove SUV’s. Then throughout the summer she would contact me to check in and let me know about specials. Even test drove trucks. What I really appreciated is that there was never a pressure filled sales pitch and she listened. Finally, 4 months later and the right vehicle came along at the right price! I am thrilled with my new vehicle and the whole process with Alexandra at Auto Nation.

Easily the worst car buying experience I've ever had. I reserved a vehicle and scheduled a time to drive it (drove 40 minutes to get to the dealership). Even with the reserve, they initiated a sale to another buyer without telling me. The sales manager said it was a computer glitch - I am confident this was untruthful. Even though he was the individual that I originally spoke to and he booked the hold on the vehicle, he would not honor the reservation for me. I asked for a follow-up discussion with the general sales manager, but am still waiting for a return call. Absolutely terrible customer service. I would never buy a car from this dealership.

Had to bring my car in twice for a repair that should have been completed on the first visit. This was poor planning on the advisor's part and a waste of my time. Maybe warranty repairs take a back seat to cash repairs on an overbooked day. This situation could have been managed better.

Always had good luck with buying and servicing vehicles here. Phil Goldstein is class act in sales. Cindy Anderton in service is great. They always take care of me.

I stopped into quick Lane for some normal maintenance. They took my truck right away for service. They came back and gave me some recommendations. Was there mostly for an oil change and tire rotation. They went through their multi-point check. Found that my air filters were ready for change. and there were some other items that were my choice to do or not. No pressure whatsoever. They just did exactly what I asked them to do.

Blame Covid for low Facilities score. Hard to give a knowledgeable rating when they can't put their best foot forward. Spent most of the time wandering around the new vehicle lot.

Did everything as promised in a timely fashion and washed my car afterwards as I requested.

We waited at least 45 minutes for our paperwork after putting deposit on new vehicle $60000 cash. We were frequently told we would soon be able to close soon. Such lack of service on a”done deal” is demeaning to say the least.

I highly recommend Automation. Kaylee my sales person was amazing. I went on line on a Sunday night told them what I was looking for, she messaged me with some specfic quedtions and by Monday afternoon I drove off the lot.

Terry was able to give me 25% off my repairs. Always had a very good experience with them. Wouldn’t go anywhere else. Five star ⭐️⭐️⭐️⭐️⭐️

great customer service, great communication, very clean facility!

Everything! Worst Experience I have had in my entire life! Purchased a truck on 8/8/20 They cashed the checks and had some repairs to do on vehicle that took 3+ days and I cancelled the purchase! No one would return my calls and it is now 8/19! I have not received my $$ for the vehicle! Horrible Service from sales to Finance Dept!

Everyone is super friendly! Especially Tim in Service and Jon Phelps! We have traded in 3 vehicles with you!

Not sure why I go here, everytime I leave disappointed, angry, and annoyed. Went for a service recall on door latches. I scheduled an appointment online saying its for a service recall. They tell me when I get there that its a whole day repair because they basically have to take the whole car apart. And if they find something wrong they don't have the parts and can't get them for at least a month. I call a different dealer (further away) who says 2-3 hours and yes they have the parts. Anyone going to Ford autonation- good luck. (Did I mention I went back at least 6 times for the hybrid because it would just be completely dead. The never fixed a thing until suddenly the radio stayed on no matter what. I had to explain to them that was what was draining the battery).

Not sure why I go here, everytime I leave disappointed, angry, and annoyed. Went for a service recall on door latches. I scheduled an appointment online saying its for a service recall. They tell me when I get there that its a whole day repair because they basically have to take the whole car apart. And if they find something wrong they don't have the parts and can't get them for at least a month. I call a different dealer (further away) who says 2-3 hours and yes they have the parts. Anyone going to Ford autonation- good luck. (Did I mention I went back at least 6 times for the hybrid because it would just be completely dead. The never fixed a thing until suddenly the radio stayed on no matter what. I had to explain to them that was what was draining the battery).

I had a really good experience a few days ago at autonation ford. Nehemiah Olson was the sales person..very polite and not pushy at all which made the situation very comfortable.He answered all my questions quickly,gave me my options. I drove home a few hours later in a 2019 ecosport. I would highly recommend him to anyone looking to purchase a vehicle. The finance manager named Chase was also excellent and also made me feel comfortable! Thank you guys so much for helping me!