AutoNation exceeded my expectations with their dedicated sales team that meet almost all my requirements and handed me to their finance team (which are usually the tough part) but they also surprised me by how much they are flexible and give valuable advices not to pay more out pf pocket They are much better than other Ford and non Ford dealers i dealt with, and definitely I’ll keep making purchases from them in the future as they create this loyal feeling

I found the used car I was looking for online at a great price, and Richie and James were able to get it ready for a test drive on short notice. AutoNation did great maintenance on the car before putting it up for sale. Brake replacement, alignment, oil change, and 4 new tires! The sales team was able to get me a really really low monthly payment, and everyone I worked with made sure the car was as perfect as can be before I left. They didn't need to sell me on this car, and they still went above and beyond.

Awesome customer service. Very quick and prepared when I showed up for my appointment

Great quick service! They had tires available for install and an appointment that fit my schedule. They were also very helpful when I needed assistance with the rebate process.

Our salesman Richie was THE best. I will recommend him to friends.

Geoff Jelinek is the man to work with. Hard working man with sense of humor too. That's a bonus. Great experience. I would 10 🌟 it but I can't.

Thank you so much Kylie for making my experience buying my 2019 Chevy Impala so easy and quick! Everyone there was so nice and helpful!

It was good. Sale guy was friendly and helpful. But the wait was to long to sign papers.

Got my custom truck, it went really smooth and quick.

Least pressure we’ve ever experienced when. Using a vehicle. Our salesman Avel was very knowledgeable and friendly and a big reason why we purchased. Samantha in finance was great!

I cannot tell you how happy I am with my new Ford Edge. It was wonderful. I so appreciated Linda's ability to work with me on this 2022 Titanium. I would also recommend Mitchell Vanelli. His not only is a great guy, but well versed in all of the options to teach me how to use my vehicle. I think this is the 4th car I have purchased from Autonation and I truly would not go anywhere else. I do not hesitate to recommend both Linda and Mitchell for their assistance to purchase a new vehicle. They get 5 Stars from me. Please tell them that Suzie sent you! Happy Day

Our salesman, Rich, was extremely knowledgeable about their inventory. He worked very hard to find a car for us.

I was searching for a Mustang for months before finally landing on AutoNation Fords site. They hadn’t even uploaded pictures yet, but I contacted Rich to come see it. They hadn’t even put it through inspection or anything, but as soon as I saw it, I fell in love! This car was a hidden gem! Previous owners took great care of it, and it came with a tuner, and some nice rims and tires! Stickers are starting to coming off, but that’s expected with time. Rich and everyone involved kept in constant contact with me, keeping me up to date on everything going on with the couple repairs it needed. The other amazing thing they did was give me a fresh start. I traded in a 2019 jeep Cherokee and they completely wiped my slate clean so there was practically no negative equity!! They gave me the highest offer, even beating Carvana! I could not have been happier with this purchase and trade in!

I had a nail in my tire and Natasha was very helpful explaining where the nail was and the repair was very inexpensive! One time they even took me to the garage with the car to show me what was going on with my car! Great dealership!

Great friendly staff and pet friendly!!

Bought a 2015 Lexus RC 350 a few months ago from this place and I love it. They were very informative and helpful. Would buy from them in the future if able too!

We enjoy the service we get at Autonation. Natasha was transparent about wait times.

I want to give a giant shout out to my team. Ben Verhoef(salesmen), Linda Forseth(Car Manager), Micheal Wicker(Finance), and Matthew Muyer(Service Advisor). This team just gave me the best service I've had at any car dealership. They took care of things on each and every step of the deal. Give them a shot, let them take care of you and your purchase of vehicle. Don't be afraid to mention this review or show them this review.

AutoNation Ford is a very reliable, fast, honest business that I use every year. They are a far better Ford Dealership than Midway Ford in Roseville (BOO!)! I will drive additional miles to go to AutoNation!

Sales guy Rich was great but finance guy Mitch was not straight forward and uses scare tactics to sell you warranty products as well as deceiving you on the actual cost.

Initially had a problem related to lack of employees at Autonation but I rescheduled and they could not have been nicer.

This was a very disappointing interaction. I dealt with a salesman for 2 days on trading my Bronco Sport Badlands, for a used full-sized Bronco Badlands they had on the ground. The original Listing price on the website when I inquired was ~69k. During trying to schedule a time to get to the dealership, (The next day) I got a call from the Sales rep saying that his manager had reviewed the market conditions, and lowered the price to ~59k. (Still more than MSRP/window sticker. This price was reflected on the website for more than 24 hours, before the listing was removed altogether.) The salesman told me to go on the website and reserve the vehicle, and I would get first right of refusal. I did this, and scheduled a time the same day to go to their facility. Later in the day I received a call from the salesman saying, it was a computer glitch, and the price was again ~69k. I told the salesman I couldn't financially justify this, as I had a Wildtrak on order since the reservations opened locked in at 2021 MSRP, but I wanted to negotiate on the vehicle on their lot. He proceeded to hang up on me. This was a genuine bait and switch. I felt that the dishonesty from saying the manager reviewed and changed it, to then say was a computer glitch was something I should aware the manager of. I called the manager, and his attitude was even more haphazard than his dishonest salesman. He tried to tell me that he had revised the price of a Mach-E and the Bronco, and he was trying to move the price from 71k down to 69, and it accidentally got confused with a Mach-E. The irony of this, is the Bronco was already 69k before his revision, so I knew this wasn't truth. I followed up seeing if there was any room for negotiation, and was told that that(69k) was the price, and they had interest from all over the country at that price. So much for my "First right of refusal." Overall, a very lackluster experience, with stereotypical "used car salesman" dishonesty.

I bought a used truck at Autonation Ford. It was a great experience working with Avel. He was always accessible. Even after the sale he helped me resolve some issues I had. I am a satisfied customer.

Lacie and Natasha are great!! They know what customer service is and hope this establishment appreciates them!

Awesome team at Autonation! Shout out to mitch for helping me get my truck. Had a great experience here

I recently bought a vehicle from AutoNation Ford in White Bear Lake. The staff were incredibly friendly, knowledgable and quick to help! I would highly recommend to anyone looking for a used or new vehicle.

Geoff is always friendly, courteous and respectful. This is true of everyone I typically encounter there.

Very happy with the sales department side of Auto Nation Richie is great to work with honest very knowledgeable about the vehicle I purchased however when I tried to make an appointment to have some service work done after purchasing the Platinum warranty which is supposed to include rental car/loaner called and made the appointment everything was good day later received a call saying they don't offer loaner cars or rentals this is very inconvenient when you rely on one vehicle also was told they had no record of my appointment after telling them I had a text confirmation they sudden found it ?I like the sales department side of Auto Nation but not to sure about the service side I guess I'll find out in the future

As always, we were very pleased with our recent visit to AutoNation for maintenance on our F150. Thank you guys for your great service!

I had an amazing experience here, while my car was in the shop I was kept up to date by Natasha who helped me through any questions I had about the repairs and time line. The tech working on my car, Joe, walked me through all the technical things being done and answered any questions I had with remarkable ease and patience. 10/10 experience.

Friendly and helpful but they need to make sure the trade in details are figured out before looking at numbers, test driving etc, otherwise it is wasting the customer and the dealerships time!

We had a great experience buying our Ford Escape Hybrid here.

I know it's covid and everything things are taking longer. But it's just disconcerning to take 2 months to get my car in to be repaired. And on top of it they are selling off all the loaner Vehicles so really hard to have another vehicle to drive; not many people can be without their car for a few days. I basically come here because I know that if they're going to have my car for a day or two I can get a loaner vehicle. But that has been changing.

These guys were very professional and I felt feeling like I got the best possible deal for my Purchase. I know it's just doing their jobs, but they were personable and left me feeling very confident in dealing with them down the road for any matters relating to my purchase. Can't say enough. A big shout out to Felix and Odden!

Thank you Heather for all your help on finding the perfect family truck. I sure appreciate your expertise and knowledge on all the vehicles you have shown me, this young lady answered all my questions, was very detailed and patient. We will definitely be coming back with future purchases when the wife is ready, and we will most definitely recommend. She did not disappoint.

I dealt with Donnie as the salesman. I had contacted other dealers, all a disappointment. Donnie on the other hand got right back to me and despite how busy he was he was very prompt and complete with his responses to my questions. When I said I was going to stop by and look at the car he contacted me back right away and said he had already moved to the car to the front parking lot for me. When I decided to buy the car, he did a quick service on the car, including filling the gas tank, and got me set up with the finance guy, Mitch, who also was a pleasure to work with. He actually made a suggestion that saved me some money, for which I was very grateful. I would definitely go back to them again.

Pete was awesome very professional, answered all of our questions, helpful, great personality, and I would purchase a car from Pete in the future.

Cancelled a car sale with them WEEKS ago (for multiple reasons) and chose not to get another one with them because of how UNCOMFORTABLE I felt working with them, thought it was over with and received documentation from the manager and I see that they still processed my down payment after telling me (and giving me written documentation) weeks ago they would cancel everything! No one is answering the phones either. I chose not to write a review earlier because I truly would rather not give them the time and effort but I’m shocked and disappointed that this is how they run their business. Awful awful AWFUL service.

This dealership is honest and they do everything they say they're gonna do

Was able to make the appointment easily and quickly over the phone. All went well and was notified immediately when my car service was complete.

Heather was of great help when i went to finance my vehicle. she's the best. highly recommend you ask for Heather!

Nobody cares about customer service anymore?.. And what's worse the public doesn't seem to care!. Why are people so willing to bend over and take it up the tail pipe. Isn't it crystal clear what the liberal left is doing to this once great country?

Heather, my salesperson, did a great job helping me find what I’m looking for! I didn’t purchase a car yet since I was just looking around the other day but I’ll be back soon! She’s very outgoing and isn’t pressuring me into anything I don’t want! I’m excited to find the right car for me when I have more time! She was also patient with my kids, it's so nice I can bring them with and our salesperson doesn't seem like they are a burden.

Loving my new (to me) vehicle!!! I purchased a 2018 Ford Edge from Mitchell V and it was by far the best car buying experience I have ever had!! He was a pleasure to work with, offered me a fair trade for my vehicle and worked out an awesome deal on my new vehicle!!! This suv has been awesome in the snow!! Both my husband and I now drive Edge’s and if anyone is looking for a new vehicle I would definitely refer them to Mitchell, without a doubt. I know he will work to get them the best deal and do it with a smile. I will definitely be working with him again in the future when we are in the market for another vehicle. Highly recommend!!! Thank you Mitchell

AutoNation has been great very friendly and great service! Amy was very prompt and informative.

Pete Turgeon sales consultant was the best! He was so friendly and took his time helping us with everything. I would highly recommend him if you are buying a car. He was top notch. Thank you Pete for everything!!! 😊👍

Thank you Tyler and Mitch for your help and guidance!

I recently had my 2019 ford ranger in for service at auto nation in white bear lake. Everyone was awesome to deal with. Very professional and friendly. I highly recommend them for all your service need.

Had a service appointment for my vehicle repair. This was made a week in advance. After 3 days that have not even looked at the vehicle and said they won’t get to it until the next week. All they could say was sorry these things happen. Went to get my vehicle and taking it somewhere else. They should rescheduled my appointment knowing they would not get to it at the time.

The staff here is great! I stopped in for an oil change, tire rotation, and a transmission diagnosis. Natasha was my service advisor and she had my Ranger running smoothly in no time!

My wife and I upgraded to a new to us Ford Explorer XLT from AutoNation Ford White Bear Lake big thanks to Dave Aune who helped us out greatly. #NewCar #MerryChristmas

Really Bad...Took 3 trys to get a simple oil change done. First attempt, they changed policy without informing anyone that an Appointment is now required for a oil change. No drive-ins. Made an appointment, which they don't honor. Appointment was canceled once because of over booking, and next appointment started late because no tech there at appointment time. Service is really slow. 2 hours for an oil change only, with an appointment.

3 hours oil change and wiper replacement. Scheduled an appt. It still took 3 hour, car wash not working, no sanitation service,park my car outside. Rapid oil change, discount tires much faster.

Avel and Mitch were awesome to work with! Highly recommend that if you meet anyone at AutoNation Ford in White Bear Lake, ask for Avel. He is down to earth and will explain everything honestly and to the best of his knowledge. Mitch worked his numbers to get us the best interest rate and monthly payment that we desired. The experience was great and I'm sure to come back when we will need another car purchase. Thank you!

The Quick Lane did a good job replacing my brake pads. Wait time was a little long, but the service was good.

Mitchell met us at the door and stuck with us through it all. Found a great truck, and will be back again for the next one.

Detailer needs training. I bought an $18k car and the detail work was really bad. Spilled coffee, significant cat/dog hair all over. Leaves in the glove box, between the seats, etc. Windows were filthy. The list is long. The sales person was fine and the sales process was fine.

Very good service from start to finish.

Nicolas Gavin did a fantastic job helping me with my purchase.

Funneled thru a bullpen just to look at cars...old school.

I took my truck to get a electrical diagnostic test had app. Took it in on a friday.. Monday morning they told me it was my cluster and he had priced it $750 part and $250 labor long story short they had not did diagnostics and didn't give me a loaner car had my truck for 13 days that wasn't the issue with vehicle very rude people not honest at all filing complaints on company.

Great professional staff and service . Great price match on tires and service

Amazing experience at Autonation. Geoff and Colton provided unparalleled customer service. Best I’ve ever seen.

Our salesman Jacob was amazing! He answered all questions honestly, had a great personality and was awesome to work with! My daughter and I both ended up buying a car from him and it was one of his 1st weeks. No pressure what do ever, very relaxing!

This is the place to buy a car,truck or suv

I searched and searched for a clean used pickup for a reasonable price. Found our used 2018 F150 with a price far below any other dealership within a 500 mile radius. Pete my salesman was very patient with my impatients and quick to get us the truck of our dreams. So if you need a beautiful pickup at affordable prices ask for Pete.

I have written before on what a great experience I had at Auto Nation and I continue to love my new vechicle. Special thanks to Scott (my salesman) and Natasha (who finished up my service needs with my special orders). Both were outstanding and are a great testimony to the value of people who work at AutoNation. Both of them made me feel very valued as a customer and worked around my needs and circumstances in a way that valued my time. Thank you AutoNation Ford -- keep up the great work!!

We were in desperate need of getting a car today we had went to several dealers today and only found unreliable cars and a last minute search we seen a car we thought we were interested in and when we went to look at the car the salesman Scott noticed they had the car we were really looking for and mentioned it even know it was cheaper he didn't push to try getting a higher sale and was more concerned about what we truly wanted. Scott was not pushy at all and very kind. Thank you Scott!!

I can't say enough good things about Kendrick. He is the most down to earth genuine person, a rarity in the sales force. He's honest about his knowledge and really makes you feel comfortable to talk to him about any questions that may come up. Thanks Kendrick for helping me out and not making me feel uncomfortable while waiting for the oh so tedious process of paperwork.

I have been coming to Auto Natoon for years. This process was so quick and fast.

I had an awesome experience at autonation. Nolan help me despite how picky i was with the vehicle i wanted. I ended up settling for something a bit different but had been otherwise a great truck for being a V6. he was very patient and answered all of my questions and if he was unsure he found the answers i needed. Mitch was also a huge blessing from the get go. having less than great credit he was able to match me up with a good company and jump hurdle after hurdle with me to ensure i got what i wanted. I dont think Ive ever had someone fight that hard for me. i highly recommend coming to ford for any of your vehicles, they rock and not just these two.

Great experience getting an oil change and tire rotation; in and out within an hour!

I found a car online and had a test drive scheduled with Donovan Dixon in no time! He was courteous, professional, and knowledgeable. Good salesman, better guy. The car was detailed and inspected before hand and looked pristine! Finally Joey in the finance department was extremely informed and helped me make the best decisions based on my needs and was able to get me an amazingly good interest rate for a used vehicle. 10/10 would come here again.

I have always gone to this dealership for the last 35 years. They have never disappointed me. This last visit on 12/01/2021 was not different. Mitch was amazing with getting my financing down fast. James was amazing as well, he was able to get me into a vehicle that I never thought of buying. Thank you.

Bought my first car with Pete! Not only was he incredibly helpful but made the buying process very easy. I would recommend Pete to anyone - he was great! And I'm super happy with my purchase!

I have bought 4 cars in the last 5 years. Worst experience ever had to drive a hour 2 times to finish the deal. And bought a total P.O.S. Do not buy there cars in the rain. mine looks like a sandblaster hit the front end. drivers side door is bent out. And there not honest read the paperwork in front of you. this 13,000.00 dollar car is costing me 23,103.04 when paid off. I have a 788 credit score.

Was such an easy and smooth process. from dealing with my sales rep Alex for the test drive to signing my loan paperwork with Mitch. Both were extremely helpful, communicative, educated and funny. I felt as if i was working with family to get my Range Rover. Would HIGHLY recommend them to anyone. Thank you for all of your help and making the buying process so easy! will definitely be back for my next vehicle.

I am not sure why some of the negative reviews. I had a great experience buying a new Bronco Sport here. I had a particular style and trim level in mind and called several other dealerships all over the US that didn't seem to want to help me or even call me back. I guess because they just assumed all of the Bronco Sports were taken. My salesman Avel did the opposite, by following back up with me and saying that he found one that was available if I wanted to reserve it...Heck yeah! When I arrived even though they seemed to be incredibly busy they still managed to take great care of me. I flew in to the airport and Avel graciously offered to pic me up from the airport all the way on the other side of town. There were plenty of other things that made my experience great there, but the fact that I didn't have to pay $50 for an Uber made my day and meant 5-star service in my book. Also, let me give a shout out to Garrett, the Finance manager. He also went above and beyond to make sure that I was taken care of. When I got back to the DMV I realized that I was missing some of the paperwork. He overnighted me another copy. Thanks Garrett, Avel and the rest of the Auto Nation team.

Worst experience and salesman Scott, asked me 5 times to come in, would not answer my question, when I would not give him my last name, he got mad , said something in a condescending way and hung up..REAL PROFESSIONAL..GROW UP Learn how to be a salesman

Thanks to Avel and Mitch for getting me into my new Mazda!! I will definitely be returning for my next vehicle and recommending y’all!!!

Huge shoutout to Avel and Mitch for getting me into my new Mazda! Couldn’t have been happier with the service and speed in getting me in and out. Thanks to you guys and I’ll see you for my next vehicle!

We recently decided to buy a second car for our household. My partner had previously purchased a vehicle from an AutoNation in California and enjoyed her experience. We decided to look at AutoNation Ford. We went in and met Scott Sprecher, he listened to us about the car we wanted and got us in it right away. That car unfortunately didn’t work out but Scott was able to take what we wanted from our previous conversation and found a different, newer, and better vehicle. We then were able to work with the finance department and got a much better rate and loan term and we’re on our way. This was by far one of the most pleasant car buying experience I have ever had. Not once did I feel pressured into a car or obligated to stay at that dealer. I will be returning for my next vehicle and would highly recommend visiting and speaking with Scott Sprecher if possible.

Great Service, staff friendly and informative

Brought my car for a simple oil change around 4 o'clock on a Wednesday, and I kept getting told my car would be getting in soon for repairs. By the time the shop got my car complete wasn't until 630pm after the shop technically was closed. Two and a half hours to wait for an oil change is ridiculous. Service advisors were friendly and help out as best they could, but I am considering never bringing my car back in again.

Great offer! The process was a little slow at the dealership, but the staff were friendly and the lobby was very comfortable. Thanks!

We recently decided to buy a second car for our household. My partner had previously purchased a vehicle from a AutoNation in California and enjoyed her experience. We decided to look at AutoNation Ford. We went in and met Scott Sprecher, he listened to us about the car we wanted and got us in it right away. That car, unfortunately, didn’t work out but Scott was able to take what we wanted from our previous conversation and found a different, newer, and better vehicle. We then were able to work with the finance department and got a much better rate and loan term and we’re on our way. This was by far one of the most pleasant car buying experiences I have ever had. Not once did I feel pressured into a car or obligated to stay at that dealer. I will be returning for my next vehicle and would highly recommend visiting and speaking with Scott Sprecher if possible.

Pete was an excellent salesperson and we had a great experience buying our used Ford F-150 from him. The no-haggle pricing made the experience feel very transparent and not at all slimy or manipulative, as we have felt at other dealers. I would recommend purchasing a car here 100%!

I had pretty easy buying experience here. Went to purchase a new to me work vehicle for my business and they were very responsive and helpful. Although they wouldn’t allow me to make a down payment over the phone to hold the vehicle so I had to abruptly leave work in order to come purchase the vehicle otherwise they were going to allow someone else to purchase it. This is the reason for the star count. But so far If push came to shove and they had a vehicle I wanted, I wouldn’t hesitate to go there for purchase. Avel, my salesperson was great. He seems to always be moving and making a good effort for his customers and I didn’t feel like I was trying to be sold.

They kept us waiting for over an hour expecting to buy an Explorer they showed us only to find out it wasn’t even available. Actually, they never had any Explorers at all to sell us. Then, to top it off they tried to sell us a used car instead (making us wait longer) and they didn’t even have one within the criteria we have them. They wasted our time when they had nothing to sell us! Extremely disappointed.

Not a lot pressure. Shared multiple options and gave good price for trade.

My service rep Natasha was super professional. Second time I've been to this Ford dealership, definitely going back.

Hate to say this but, I bought a Ford Escape back around 2018, first thing to go was the transmission in like the first 3 months, then the AC, then the Transmission again after it was fixed, then they put a new one in and this year 2021 around November, the Transmission went out AGAIN! BUT THE WARRANTY EXPIRED IN JULY. And they want 7K to repair it. SO I can’t afford it, so I want my car back from them and I called and left 2 Messages to them asking if my car is put back together so I can have it towed back home for me to work on, I called again today (Wednesday November 24) and got hung up on TWICE IN A ROW. I hear them pick the phone up and then hung up on me. Once I can get my car back, I’m never buying from this place again, sorry to the good workers there.

I worked with Mitchell V and Sam H on getting my new reliable vehicle, I was blown away by their compassion and effort to help me find something for my family. Would definitely recommend these two to help you find your new car!

I politely declined to purchase the extended warranty 5 times, in 5 different ways. Mitch would not move on from the conversation until I agreed to buy a $4,000 warranty protection plan and extend my loan term by 15 months. It was very pushy, I did not enjoy that. Car runs fine as of now though. Knock on wood. Dave the salesman was great.

Not good Bought a used truck here two weeks ago and got home realized the heat wasn’t working dropped it off at service department and have been waiting ever since the only person who has helped me has been my sales guy Mark Harris other than that horrible management Ford should be very embarrassed of this branch

We have unfortunately had our third poor experience with service. Of being sold expensive possible solutions, told things were repaired, then still having the same problems. Each and every time we have left with a feeling of being taken advantage of, not listened to, and our business and support irrelevant. It will be our last dealing with the dealership, which is unfortunate. We like local, we kept going back hoping for a change, or different experience. We're in the market for another Ford, and instead of paying at the servicecounter, walking right into the show room to buy another from autoNation, we will instead go elsewhere. We're folks nice? Sure, to an extent. Still not what we get with our Marzda and Honda service.

Geoff Was awesome

We have unfortunately had our third poor experience with service. Of being sold expensive possible solutions, told things were repaired, then still having the same problems. Each and every time we have left with a feeling of being taken advantage of, not listened to, and our business and support irrelevant. It will be our last dealing with the dealership, which is unfortunate. We like local, we kept going back hoping for a change, or different experience. We're in the market for another Ford, and instead of paying at the servicecounter, walking right into the show room to buy another from autoNation, we will instead go elsewhere.

I found the staff to be courteous, and the location was convenient for me. All and all I had a very positive experience.

Went to buy or lease a new car and ended up having a great experience and walking away with a new Ford Bronco! Our salesman Nolan did an excellent job and was patient with me taking my time with my purchase. Mitch in Finance as well made the buying process quick and simple. Thanks to you both for the great experience.

I bought 32 valve stem seals for the heads on my truck nearly 3 weeks ago. They shipped one. I called last week and was assured that the remaining 31 would be shipped "overnight" that day, and I would have them by Monday. They were not shipped overnight and instead shipped as cheaply as possible. A week later I still don't have them. I called yesterday and was assured they would arrive today and a tracking number was finally provided. They are now delayed in rogue river. I won't dream with these people again. Not worth it, they don't even try to help.

My experience was awesome. Especially since I had the best sales lady I ever dealt with . Taylor was respectable and knows job well. Awesome sales lady. I would recommend Taylor and AutoNation to my friends and family. Love it. I was actually treated like a person not just someone buying a car. Garrett the finance manager was awesome also. Great experience.

It is a great place to buy a car. Taylor the sales lady made it possible when no one else would. She is great. Taylor and Garrett were awesome.

Great place very happy with Mitch Gilbert and mark Harris

We recently brought our F150 in after receiving a recall notice. We're happy with the quality of work, but they really to update their customer service process. 1) They sent us a letter saying we should call for a recall service. The letter clearly stated "free loaner vehicle". When we dropped off the truck, they said "Oh, 'they' stopped doing that". 2) We made an appointment two weeks out, and the service department knew exactly why we were coming in. Still, when we arrived, we were told "We don't know if we'll have time to get to it today. You may have to wait until Monday". This was on a Thursday. If that's the case, they should have scheduled the appointment for Monday. Not acceptable. 3) We had to call back at least 3 times before anyone answered the phone in service.

Mitch Vannelli was great to work with! He is very knowledgeable about vehicles, answered all of our questions and we felt very comfortable shopping with him. We will definitely consider AutoNation for our next vehicle!

I was disappointed in there help at AutoNation Ford in white bear lake.

I don't write bad review, but we really had a horrible experience!! I received a letter from Ford and several emails and text messages from the dealership regarding a recall on my 2019 Ford F150. I scheduled an appointment for the recall repairs and was told that my vehicle repairs take 24 to 36 hours. I was told this verbally and in writing. I called the next day to check status on truck repairs, and was told that my vehicle repairs were not done yet, but I would receive a call later in the day. No one called so I called the service department again. I was then sent a text explaining that parts needed to be ordered and that my truck repairs may be done in another 7 to 10 days!! Why did AutoNation schedule an appointment for the recall repairs if they did not have the parts available at the service center? I was also told that I could not pick up the vehicle and bring it back once the parts came in as it would void the warranty. I had to cancel an out of town trip, and a furniture delivery. I have no way to get to work, and now have to incur several hundred dollars in other expenses (truck rental, uber rides) due to not having a vehicle. No one answers the phone in the servicing department and no one returns calls. The service level is very poor at best and I would never bring a vehicle to AutoNation for repairs again. I would strongly suggest another service center...

My experience was excellent. Steve from the blue team updated me several times to let me know what was happening.

The best! Fantastic prices, service and very friendly staff. Thank you.

My experience purchasing from here was kind of smooth only downside is they will force you to buy a protection plan. I have said no many times that I was not interested adding anything if it's already a brand new car, I was still giving different options when I have said no. There's no point in buying a tire protection, etc. I was already getting annoyed when a second person came in asking why I wasn't interested told him my reason and he said fair enough.

I felt their service department is poorly run. Made an appointment for an oil change. Waited over 90 mins, only to be told they haven't even started yet. Apparently they didn't have a lift available that could lift my truck. Was told the alignment lift might be able to but if have to wait for it to be free. Needless to say I left. Unfortunately I don't have all day to wait for an oil change. Why have an online appointment service that asks for vehicle info, if you're not going to use the info to prepare for the job?

Pretty decent. They stayed open until 9 pm to let us finish buying our car. They were supposed to close at 6! Nice team members. 👏

I was a bit upset when I found out there was inaccuracies in the inspection y'all did saying things worked and they don't work. Such as cruise control.so update. auto nation reached out saying contact us, so I did. The lady was like I'll have a manger call you back because he has to approve the action they take and that was on Friday 11/5 and it's now 11/9 and still haven't heard back. Why? Why did you comment on my review?

We had the greatest experience working with Richie during the purchase of our new care. Richie was knowledgeable, friendly and patient as we made our decision and he answered all of our questions!!! He was so helpful in setting up things for us and was so accommodating as I test drove the vehicle on a rainy day!! There was never no pressure and I felt confident that I would drive away with the best vehicle for me!! Thank you Richie!!!

I waited two weeks to see how I would feel about my purchase! I am still extremely satisfied. Felix in Internet Sales has been wonderful on the last two purchases I have made. This was my first time working with Mitch in financing but his knowledge saved us thousands of dollars! Knowing how long you typically wait to sign paperwork Mitch worked fast to get us out of there but was very friendly in the process!

Helped a friend buy a car and it was the worst experience ever. 5 hours to purchase car. Friend was taken advantage of my loan person. Found that the car was missing splash guard after purchase of car. Used car manager never returned call. New car manager said it costs $32 on amazon you can buy it and install it yourself.... Suggest not buying cars from Autonation.

Friendly people, good experience

everyone was so nice and helpful the second we walked in the door. Scott was our salesman and he was amazing!! he was patient and answered all our questions. we accidentally had left our daughter's favorite stuffed animal in the car we traded in and I called him in a panic and he went and searched the car and found the stuffed animal. he immediately called me back to let me know and left it sitting on his desk for us to come pick up. I highly recommend AutoNation Ford.

WBL Ford Auto Nation has always provided me with exceptional service. I have never had a bad experience with anyone from sales to service. Super helpful and friendly. I recommend them to anyone who asks about vehicles and services.

I made an appointment through the Ford App. I stated the recalls and the noise the truck was making. I also stated that I would need a loaner and asked if they could help. Upon arrival I was told I can only schedule oil changes etc. through the app. Nice to know. Also, they don't have loaner cars anymore, you have to find your own or go through Enterprise with their help. So I called the service department to make another appointment. They were booked out over 1 week. I made a new appointment for the following week and asked for a rental car. They assured me there would be a car from Enterprise waiting for me. After hanging up I received a text confirming my appointment for the following day. I called back to inform them they sent me the wrong day in my confirmation. She said she would fix it. I also confirmed again that I could drop off at 7:30 am and they would have a car waiting for me. I arrived for my appointment to find no car waiting for me. They said Enterprise doesn't open until 8. While trying to see if they could get one early, they found out that no car was reserved for me and they couldn't get one until 2 pm! AutoNation tried to make things right by giving me a free loaner. This was a lucky thing for me since they took a week to fix my truck. Apparently they needed to do a reprogram and let the truck sit over night. Well....I dropped the car off on Wednesday, they didn't do the reprogram until Monday. Then they need to let it sit overnight, even though they could clearly hear that it didn't fix the problem. So they started repairs on Tuesday and I got my car back on Wednesday. I also have a problem where the truck occasionally makes noise when it's cold out. If I shift into 4WD the sound goes away. They didn't hear this on their test drive so it's not fixed. It did it twice on my way home. I hope Toyota updates their truck soon so it's worth switching.

I recently purchased a 2018 F-250 38,000 miles from Auto Nation. I am very happy with the sales dept. Within a few weeks I started having issues with the vehicle having trouble starting after sitting for a few hours. I did purchase the “Platinum” extended warranty. I did some research and found out that the long crank starting issue is very common on the 6.2 and the issue was the fuel pump but only had the issue when warm. Which exactly what mine was doing. I called to schedule an appointment and (Steve)my assigned service advisor seemed very impatient and rushed while I was trying to figure out the scheduling details. My first issue was Auto Nations Platinum warranty is supposed to provide a loaner vehicle, they did not have any due to supply issues. Then the warranty states they would cover a rental, however they will not cover the rental until an issue which is covered under the extended warranty is determined. So I arranged a drop off an pick up plan to bring my truck in for diagnosing ( 1 hour each way). When I dropped off my vehicle I was checked in by a different service advisor. I tried to explain exactly what the issue was and how to replicate the issue as best as I could. I was also informed of a $170+ charge if the issue was not covered under warranty or the issue could not be diagnosed. The next day Steve contacted me and said they could not duplicate the issue. I found out the service advisor who checked me in did not pass along the information I had told him. Auto Nation kept the vehicle 2 more days and could not duplicate the staring issue. I did explain they the issue would not occur when cold or in cold weather. When I went in to pick up my vehicle Steve waived the fee which was a relief. He did not talk to me about how to solve the starting issue. I understand the diagnostic aspect, but just because they could not duplicate the issue at the shop doesn’t mean it’s not happening. Once home (a day later) I turned the key and it cranked over and over then barely fired up ( it was like starting a 1972 Monte Carlo with a broken choke at -20) I can not afford to spend another 4 hours on the road X2 (drop off and pick up) and have my vehicle in for days to gamble if the issues can be duplicated. All I want is my vehicle to run properly and not have to wonder if it will start or not. I will probably just have my fuel pump replaced by a shop near me and eat the cost.

Let's get this straight right upfront. Yes I'm an employee at Costco (almost 22years), and I also worked in the marketing department promoting Costco as well as Costco member services. I first tried the Costco Auto Program in 2016 and the experience was amazing. No haggling over price and I got; what to me felt like; red carpet service. In truth the kind of service I try to provide every day at work. When I decided to relocate (after parents passing) back home to be with siblings, I knew I wanted to try the Program again. I really wanted a truck and it turns out AutoNation had sales people trained in the Costco Program. Within the first day sales rep. Pete T. contacted me and within a couple days I was able to work my schedule to go to see what he had for trucks. I have to tell you that even in these times of very low inventory, Pete was able to show me a couple based on what we had discussed. The rest is a bit redundant but he showed me the Costco member price and since all other deals stack with that price, I qualified for Ford Financing and increased my great deal! All the time; in this busy world of auto sales, Pete wasn't just a salesman. He sat and asked questions, listened to more than one "long winded story" and made sure I really got what I was looking for. I guess you could say he still got the sale but it was his 'SERVICE' that sealed the deal! The story doesn't end there though because although Pete is a certified Costco Program rep the finance people don't have to be. When he passed me to Mitch, to help with all the paperwork and additional warranties etc., I got the same Great Service! He explained everything, was extremely helpful and FAST! Yes I love the Costco Auto Program but it's really only as good as the people that run it! Thanks to Pete and Mitch, I'll tell anyone interested to go to see them!

Brianna and Mitch were great to work with, flexible and accommodating. The process was long but their customer service was top notch!

We had a wonderful experience at AutoNation! Our salesman, Geoff, was great and treated us more like family rather than someone just purchasing a vehicle. Mitch, in financial services, explained everything in detail about our purchase. We came back to AutoNation because of our great experience buying our last vehicle and we will be back when we are ready to purchase our next car!

Anya, Richie, James, and Joey were all amazing. I got in contact with Richie 10-25 about my interest in the mustang. I went out same day to see it. I was unable to test drive that day, as the car hadn't even gone through their inspection and gotten any repairs needed yet. They worked with me though and kept me up to date on the status of the car. Richie let me know a part was running behind and the car would be ready Monday, but then it had shown up that same day and I was able to go test drive / buy it Saturday! Richie is a straight shooter, he won't promise what he can't deliver, and he is dedicated to customer satisfaction. After all the paperwork was signed and I was ready to go, I was fiddling with some settings trying to get the car back to English language setting and pairing my phone with the older Sync system. He hopped right in and got it to connect to BT no problem! Getting it back to English was a bit more difficult an issue, he offered for me to come back so we could figure it out. I really appreciated all his effort and James' as well. Anya made my dream come true, of carrying over practically no debt with my 2019 Jeep! When Joey came to tell me I had been approved, I didn't even register it at first. I had been trying over several months for a mustang whenever one popped up that caught my eye, but I had been turned down when it came to credit, and even now with a second job and making headway on debts, I had sworn that was his answer.. Till he stuck his hand out and said congratulations! He showed me everything he had to, but then he had prepared the most ideal package for the approval I'd gotten! I didn't get everything I would have liked, but that is by no means a reflection of any of these people or the dealership, but my own credit/debt situation. I would highly recommend any or all of these people! They were all wonderful, and great to work with! I have already recommended them to one friend!

I was looking for a used car and saw one at this dealer. I asked for information, but a week went by and I found a different vehicle. Then suddenly I get text messages and phone calls on my number from Richard Aboody to call him about the vehicle. I was out of town travelling and had just got home after week on road and Richard called again. I said I was no longer interested and he yelled at me saying "why didn't I return his calls". I told him I had literally just walked in door and was listening to messages from the week. I definately will not ever use this dealership even though my husband had bought car here. I won't let him use them either next time he trades.

Very friendly and very helpful sales associates. Helped us get into a vehicle and make it home. So thankful for this place and the many people who helped us!!

For the second time in the 8 years I've owned my C-Max, I had a battery issue, and rather than just selling me a new battery, the Red Team at AutoNation Ford WBL took the time to try to diagnose why this has happened again. Amy Hall was my service advisor, and always kept me updated, explained things to me, and showed me that they really cared about my experience. Guys can be great too, but as a woman, it means a lot to have a female service advisor!

Bought my amazing Green Beetle Convertible from here and had it shipped to me in Orlando. Nehemiah was my salesperson and did a great job sending photos and giving me details. My financial manager Joey was helpful even off the clock to make sure I got what I needed in my unique situation. Thank you to the White Bear Lake Team for your help!

Very friendly sales people. Will recommend buying a vehicle here

Dropped my car off for service with Mert he was great with communication about updates with my car everything was done in a timely manner - Thank you very much

Knowledgeable helpful staff, very friendly and great to work with.

Jon and Linda were great to work with! Helped me get the car I wanted for the right price. Could not of asked for more

Having had experiences a few years ago that were less than favorable, I am happy to report that the last four service appointments with AutoNation Ford White Bear Lake have been exceedingly positive. I went in to have a light bulb changed and explained problems I was having and Matt, who was taking care of the bulb, said I should schedule an appointment. I did and AutoNation mechanics found the problem, solved it and thanks to my Platinum Warranty I have a working Ford that didn't require I mortgage my home! My trust in AutoNation Ford White Bear Lake Service Department has been restored and I now would recommend their services. October 20, 2021: Another positive experience at White beer lakes AutoNation Ford. I hope this streak continues.

The oil change went smoothly however the tire pressure indicator I asked to be reset is still flashing.

Mitch Gilbert was extremely helpful with my account request today. I’ve worked with him in the past and have had tremendous service from him and today was no different. Thank you for the continued support on our purchase of my Hyundai senata

Great service all around. Friendly and quick

Mitch in finance and Felix in Customer Care are exceptional. From meeting my financial needs to keeping me entertained during the long wait. They know there stuff!

Excellent and quick service for an oil change and tire rotation.

The moment you walk in to Autonation, you are always greeted with a friendly face. From then on sales is ready to help you in whatever direction you chose. Richard Aboody treats you like family and never stops until you are fully satisfied with your decision. This man found me the vehicle I wanted, at a time when it seems impossible to find. Joey is one of their newest finance managers and didn’t miss a beat. Very professional, gave us what we wanted, and had us through the signing process in record time! I will definitely be coming back when it’s time.

The sales person, the sales manager and the finance guy put me in a very bad loan situation. Really awful experience!

They always take great care of me at AutoNation. Thank you for helping me with my wiper problem! Much appreciated!

They did a great job listening to exactly what I wanted.

I love my new escape. Easy and painless sales experience. Rich Aboody was very helpful and friendly! Thank you! I will be back for my next Ford

Awesome staff in the dealership! Highly recommended

Decided it was time for a new vehicle & stopped here first - wanted to buy local. Was a great experience! Tylor H took great care of me and Mitch in Finance was a pleasure to work with! Every person I came in contact with was so friendly & helpful - from reception to service. This is why I buy Ford.

Everyone was AWSOME!!!!

Awesome service experience!

had to get some warranty work done - Mert took care of all the details and kept me informed during the entire process - thanks AutoNation Team

Had a great experience today with Taylor and mitch. They really did me right making the deal go through! I will diffinetly buy my next car here.

Good communication, friendly service and helpful. Reasonable price for oil changes and tire rotation. Thank you

This place is garbage. Sales makes promises they can't keep. Service fails Everytime and even the general manager won't return a phone call. When I showed up to talk to the GM about my issues, they still refused to even hear my complaint. Avoid at all cost.

Meet and the team took care of my wife's Expedition quickly and had it back to us quickly. Great folks, great communication, and great service.

I highly recommend this dealership!! My wife and I we just looking for a car, so We brought our dog along for the ride. We met Scott at the reception desk and looked at the cars we had found online. During the test drive, Scott was quite engaging. We got back and were going to leave because we didn’t want to leave our dog in the car. Scott said bring her in. The staff was friendly and everyone of them greeted us and talked to the dog. Mitch, the business manager made the car happen. All around this was a fantastic experience!!!

Came in to look at a truck and Adam let me know that the original one was already sold but wanted to know if there were any other trucks I had my eye on. I told him the other truck I was looking at, and he went through all the features the truck had. Mitch and Adam were very easy to work with and very painless buying experience.

I had a very good experence sales person was very helpful and eager to help easy to talk to no pressure.

My service writer Steve Miner and my service tech Dan toensing was great I will be back!

Great guys to work with. The car we purchased for our son didn't work out and we ended up returning. No hassles, easy process. No one tried to pressure us to keep the vehicle or question why we were returning.

Though I had an appointment, I was told that it really didn't mean anything -- simply first come, first serve. I went in for my 5000 mile check up, including an oil change. I waited 2.5 hours in the waiting room for the work to be done. Since it did take such a long time, they did knock off $20.00 of the bill, which was a very nice gesture. The technician who talked with me did apologize for the long wait, saying that they were short handed. I realize it's like that everywhere! I'm glad my next oil change is in over 5000 more miles.

I had a good experience buying a used car here. I really like the no-haggle experience. I worked with Taylor in sales, and Mitch in finance. I saw a vehicle listed online and called to inquire about it. Sales person Taylor was able to get me in to see it the same evening. (Unlike the other dealer I called about a similar car) She had the car ready to go when I got there, and was knowledgeable about the features. After the test drive I fell in love with the car. I worked with Mitch in finance to close the deal. I was upfront about intending to pay cash. Mitch suggested that financing even part of the price could be good for building credit. He did take 'No' for an answer without any hard sell, however.

I tried their service department with my new used car I bought from them and was not impressed. The first guy was great who checked me in and told me what was going to happen with my repairs but when I picked it up, they hadn’t addressed the noise I specifically asked them to look for and test drive. They said they would and they didn’t because the noise was still there even though They said the rotar should have fixed the noise. I had to call and bring it back in and test drive with the tech and they diagnosed but it should have been done the first time. A lot of hassle and I didn’t feel confident they did the work correctly.

Salesman Pete and rest of the staff were extremely nice and accommodating. Finance guy Joey was also nice and understanding when it came to working out that side. However, Mitch was by far the worst person I’ve ever dealt with. He was pushy, mean, demeaning, and a bully. I’ve never had a someone talk to me and make me feel as dumb as Mitch did. If it wasn’t for me liking Pete and my wife liking Joey, I would’ve walked away from Autonation all together and purchased from a different dealership. If you go there and Mitch is the person in finance they have you speak with RUN!!! TO A DIFFERENT DEALERSHIP

Great Service Department!!

Dylan just sold me my first car! He was very helpful and even drove with me so my dad could approve the car. He's a great salesman and I would highly recommend asking for him if you are looking to buy a vehicle.

Had a great experience working with Pete and the rest of the staff! He made the car buying experience enjoyable and did not make me feel pressured into anything I didn’t want. Great follow through and will definitely be returning for any future needs.

Rich is the ABSOLUTE best I’ve been going to this dealership for about 11 years now. He gets right to the point, is very honest, and takes great care of you from the beginning to the end. Now, Mitch he handled my finance papers I wasn’t fond of him he was extremely pushy and acted like his life was on the line if I didn’t add extras on to my package I did say no to all of them but one because he was that pushy. I didn’t appreciate that at all No is No so now I have a slightly higher car payment because of him.

Mitch did a wonderful job! A very nice guy was so helpful!

No familiar with trade in values of specialty cars. I was offered $7,000 less than a local competitor.

Where do I start? The salesman worked harder at finding someone else to do his work than actually doing his own. I had more contact with another salesman. Finance took so long I left. Gave them another chance and it was still a long process. I got the sales pitch for protection plans costing half what I was paying for my car. He insisted I finance instead of paying cash. It took longer to buy a car than it did to buy a house. Don’t go here!

Great service

Went to the express lane for an oil change and tire rotation. We were there at 6:30 am when the door opened. We waited two hours. That is totally unacceptable. I called the day before to make an appointment and was told no appointment. First come first served. I was first and still it took two hours

A team that wants to figure it out and get it done. Had been dealing with a gnarly electrical issue in our RV for several months. Many shops scratched their head, were unconcerned, or were unwilling to burn any calories to try to help. Mert and Justin were gung-ho and eager to figure it out; and this service center does not typically service RVs! Mert provided a lot of upfront communication, and Justin jumped in to ask a lot of questions and was very curious and willing to roll up his sleeves and find the issue. Justin did what many couldn't, and he fixed a perplexing issue in just a few hours. Mert kept me up to speed throughout the day. I confess that AutoNation Ford wasn't my first service call, but it will be from here on out. Not everything can have a simple diagnostics and then a simple fix; and with Mert and Justin they truly wanted to help, even with something outside of the scope of what they traditionally do.

First time I came here was very disappointing. Sales person said we can negotiate in person and we drove 45 minutes to make a purchase but in the end we were told that we can negotiate. We decided to give it a second chance and came back a week later after talking to Dave Aune. Our experience was far greater with him and he made the purchase process very easy. I would definitely recommend working with him. If not for the first experience, I’d be giving it 5 stars.

Just stopped to look at a new bronco that is for sale on their website a salesman named Richie helping me walked out to look at their demo bronco then he proceeded to argue me that one of the for sale the one that was on the website and wasn’t willing to go ask the manager why I was on the website for sale and continue the argument will never do business with AutoNation again if their salesman are going to argue customers and be rude to customers customer service is key. Was prepared to order a new bronco and write a check. Oh yeah and then the manager told me it’s because he has Italian in him and then tried to say that that makes a justifiable on how he treated his customer.

Solid service. Tim was helpful & informative when I owned my 2014. Recently brought my Ford Escape in and found that to still hold true. In the past my experience with the service department was superb. Tim is focused on quality for their service department. Thank you!

Was good - good sales reps And financing reps. Car was very nice and priced competitively. Trivial issues were two and not a big deal. They forgot to vacuum the center console, had a few crumbs in there, and they also didn’t put gas in the car giving it to me with 20% of a tank. Not a big deal but things that should have been taken care of. Overall nice car and a good experience.

Easy, no hassle, no haggling buying experience. Very courteous / professional staff

Service advisor Steve very rude

Nehemiah was very helpful and was very knowledgeable on the details for the vehicle I was purchasing.

Waste of time! Texted on their website night before, “Yes the Vehicle is here”, “Yes your sales person will be here”, “We Open at 8:30, what time would you like to come in” Vehicle, not even in the state. Wasted 40 minutes driving here, and then they give me a ton of excuses. Waste of time. Also tell me “someone else is interested so that’s fine, bye” Unprofessional, Unorganized, just trying to shove Appointments in the door.

Great service. Work was done timely and complete. Would definitely recommend! Tony was awesome!

Good Service

The service manager really went out of his way to make sure all of the details were taken care of

I bought a 2018 Ford150 in 2020 and I've had a problem with the A/C in it and they told me right before I left that it was fine! All year down in Texas the A/C work sporadically. When I got back from Texas I took it back to Autonation in White Bear Lake they said they fixed it and didn't I talked to the previous owner of the truck and he said when he brought it to Autonation they told him it was not fixable and so he traded it in for another vehicle. Autonation KNEW THAT IT WAS NOT FIXABLE AND DISCLOSE THIS TO ME THAT THERE WAS A PROBLEM. When I brought it back again they said it was out of warranty. it should he covered because it was a previous problem. To get it fixed its going to cost me $900. This should not be my problem to fix on my dime! John klos

From the sales person to the sales manager to the financing, everyone went out of their way to get me what I was looking for, for a fair price. After receiving delivery of the vehicle, Taylor, the sales person, followed up twice to make sure I was happy with the vehicle and understood all its features.

Made same day appointment using Ford app on phone. Dropped off, and picked up 3 hours later. Just regular maintenance. All quite smooth.

The people at Auto Nation Ford in White Bear Lake are awesome. Salesman Richie Abooty is the best in the business hands down. Friendly, honest, and willing to help you out as much as possible. I recently had transmission issues with my leased Ford vehicle. I was dreading the usual run-around you get at car dealerships. That wasn't the case at all. Tim Nipp, Kirk Gilbertson and Kathy who works the service desk were tremendous in helping get a loaner vehicle and expediting the repairs as I was on a tight schedule and leaving town soon. I couldn't be happier with the service I received from everyone I dealt with there. It's been a pleasure doing business with Auto Nation Ford in White Bear Lake. I would highly recommend anyone looking for a vehicle to check them out. Thanks again for all your help.

Pete Turgeon did a great job getting me into a New F150 pickup. He along with Mitch Gilbert made the buying experience at Autonation one of my best Ever when purchasing a vehicle. They were both very professional and efficient in my transaction. Give them a call if you are in the market for a new car or truck!

I was disappointed with the communication. I asked to check the brakes and do diagnostics on the car because of the way it was riding. They only took care of the brakes, no mention of anything else.

The first SUV I bought was horrible but I worked with the dealership to get into a better vehicle and actually got a lower interest rate! Thanks Sam!

Exent

Linda was absolutely amazing. We were dreading a long day of going to multiple car dealerships to sell our car. When she found out our day plans, she asked what it would take to sell the car to her and she came through. Car was sold within an hour and we got more than we were hoping to for it. Linda was personable and great to work with. She made sure that we left satisfied and had a great sense of humor. She also cared about us as people and talked to us more than if we were just a business transaction. She talked to us as if we were old pals.

When observing while waiting for my car in servicing, it is obvious their goal is to provide informative efficient service to all of their customers. It is great to see a company dedicated in customer service. I have always had excellent service so that is why I continue to be a repeat customer.

Buying my first car on my own and they walked me thru everything. So pleased and love my Escape.I would like to thank each and everyone that helped me..

I know the last time that I wrote a review of AutoNation, I was not very favorable but this time I have had outstanding service. I wont go into the entire detail of what happened but Laci (amazing) took full ownership of my issue. I explained to her what had been going on, she asked for clarification from me and also others and then came up with a solution that was beyond what I had initially asked for. Laci again was amazing and I cannot say enough that she was willing to go so far above what was needed and expected. I truly appreciate everything she did from her solution/fix to her just listening to a frustrated me. Laci, thank you for everything. My wife and I are highly impressed with you.

Tony was very helpful and the crew did a nice job diagnosing our issue.

I had a very good salesman and took good care of me during my Visit. And I would send all my friends to him if they need a vehicle Thank you

I’m from Wisconsin and had plates to transfer to the vehicle I bought. I supplied the plates to Colton as requested and was still charged the plate fee. I called and left a message as soon as the loan hit my account 6 days. Left another message a week later for Colton. Never received a call back for either call.Went in a week later and spoke with Anya about the fee she told me that they would speak with DMV. Never received an update. A month later I got my title in the mail with no lien holder on it. As well as a letter from the WI dmv stating that all of the fees haven’t been paid. Brought both letters into the dealership and asked for Anya. Was told she was in meetings with corporate all day and not on the sales floor. Saw her in their office area with the salesmen and talking with other customers. Another manager came out to help me. Turns out the paperwork got filled out wrong by Colton for the title. So I had to sign a new title form. And when I asked about the plate fee I was told I was on my own to try to get it back from the state. I should have listened to friends that have bought cars from Auto Nation about how bad they are and gone elsewhere!

Dropped off 14 Explorer for service. It ended up being an extensive repair and a cost that wasn't planned. Matthew was SO accommodating and helpful. He worked with us EXTENSIVELY to make sure that the repair was done professionally and within our budget. I would not only recommend them but they've also gained a lifelong customer that will be back to purchase future vehicles.

Great service, done on time.

Brand new cars are hard to find and are in high demand right now. Buy Autonation Ford went above and beyond. when they didn't have the car I was looking for they continued to search. as soon as one came available they called me immediately to let me know it was coming soon. I also got exactly what I was asking for my trade in. Dave Aune bent over backward to make sure our experience was easy and fun. I was also given a tour of the dealership so I'd know just where to go when I brought my new car in for service.

I have been a customer of Autonation for many years. I buy all my vehicles, have all my service, oil changes and maintenance done. I always have great service and the people working there are so knowledgeable and helpful!

Been like pulling teeth to get them to fix the stuff with my truck that should have been done in the first place

Excellent customer service from all staff. Taylor Leyk was awesome finding a vehicle that met all the options I was looking for. Thank you all!

I brought my truck in for service at this location. Matt Muyres immediately listened to all of my concerns and issues that I was having with my truck. He kept me updated and informed me of what was happening with my vehicle while it was at the shop. He was very polite and professional. I will be returning to this location for future service!

Took my Edge in for service on a Friday afternoon and Tony, my service advisor, was a a rock star! 🤘🏽 He made the visit quick and painless. Check in was fast. Tony promised the service would be in done in 1.5 hours and it was. And Tony explained all the work that was completed. Plus the total cost of the service was very reasonable. I will go back anytime.

We bought a '16 Civic. The car hadn't been cleaned when we test drove it, it took forever to buy the car, and, when they did "clean" it...it was a shoddy job. It still had a funk inside and several spots that were not clean. I'm in the market for two more cars...idk...

UPDATE AUGUST 25th A month ago, I purchased a used pick up from this dealership. It was a two day process just to trade my car in and finalize the sale. Don’t get me wrong everyone was pleasant to work with, and very friendly. The truck came with one key but no key fab, I thought nothing of it. Halfway home, the anti theft lock system locked my stereo. I had to take it in to have my stereo unlocked which cost me $100 at my local place, as I’m not local to white bear. Upon inspection after they solved the stereo problem, they found that my windshield leaks horribly after a car wash, allowing water to come in and onto my dash. My passenger side powered mirror no longer works but the drivers side does. My steering wheel controls no longer work, the tail gate is having issues, my locks are sticking on my driver door, I’ve broken down twice now and had to be picked up due to my input speed sensor going bad AND yesterday to top it off, my transmission control system module is shot. My rotors are slightly warped causing aggressive shaking when brakes are applied. Oh and I somehow have a severe oil leak. I called to see what could be done as I haven’t even had the vehicle for two months, and I got the response, “Our service manager might give you a call back tomorrow.” Thanks for selling me a pick up that’s already costing me a pile of money. The people were great to work with, but seriously disappointing that I’ve not even owned the vehicle for 6 weeks and already have these expensive problems. If you purchase a vehicle from them, I highly recommend having your own mechanic look the vehicle over first. After speaking with them after I left this review, the gal I talked to was great to work with but unfortunately couldn’t do much for me. Here we are just two months later and just a week ago I found out I need a new transmission, I have had to replace the input speed sensor, and the turbine speed sensor, I need a new hub assembly on my front passenger side, I had to replace the power steering pump, oh and surprise surprise, my check engine light came on again this morning so now I have to bring this truck in for the FIFTH TIME

Read till the end - Bri was our sales associate and was super helpful. She was so patient with us as we didn’t even have a make or model in mind when we went to browse. I fell in love with a car, but wasn’t able to get it that day and was worried it would be gone. Bri ensured that she would keep me in the loop and text me the day I was able to return and let me know if it was still there. It was. She even came in on her day off to finalize all the paperwork. There is some loud noises when the AC is turned on, they assured us it would be covered with the limited mile warranty. The service department has had my car for A WEEK and haven’t even started on the issue because they are waiting to hear from the warranty department. We were told this issue would be fixed when we go the car and now we are getting dinked around. My car has been at the service center longer than I have had it and they still haven’t started working on it. Do not buy any warranty through them - you will get dinked around and have to jump through hoops to get what they promise you.

Thank you for fixing my airbag issue. Quick and easy - well, for me. ; )

Great Service!

I went in for minor racking warranty work and I felt like it was an opportunity to up sell on everything they thought was wrong with the vehicle

I just bought a 2018 Ford Explorer…very nice experience. Mark Harris, thank you for the gold star treatment. I love my new explorer!! If you want good service, go to AutoNation Ford!!

Worked with Mitch and Avel very friendly and courteous met all of our expectations highly recommend

I was just browsing various different cars on several websites, Vinny was the first to reach out to me out of the many other websites I had put my info into. Within half an hour I received a call and text asking for a time that would work best for me to come view the car. He was very quick and responsive to me (other places, not so much). I went to test drive the car, not planning on purchasing anything yet but VInny was friendly and knowledgeable about the car we test drove which quickly changed my mind making me ultimately buy the car. After deciding to buy the car Mitch walked me through the financing process as this is my first car I have had to finance. Even though I had a limited credit history he was able to get me the car I wanted in about 3 hours.

Mitch and Abel are awesome! great customer service.

Super dope experience from our 1st call to driving off the lot they were amazing.

Took my Ford Flex in for a recall (toe-link) repair. They were able to schedule the appointment the next day. They provided a ride to and from work for me which was very appreciated. The service team was polite and friendly. I had a good experience.

Shawn and Kirk were amazing. From the first phone call to the pickup I was treated like a priority. If I needed to wait, they explained how long it would be and why. They then appeared when they said they would! While waiting for an approval from Ford and for my part to come in, Shawn called and emailed me with updates! I've never been treated this well. I will come back to AutoNation Ford in White Bear Lake!

Highly recommend this establishment, these people are honest, professional and actually care about developing a relationship with their customers....they aren't just in it to make one sale. The way we are treated and how things have always been handled is one of the main reasons we continue to buy Fords! Don't change, we are so thankful for all your hard work!

I requested to look at a vehicle for my son, once I drove it a couple of blocks I was like nope this is not it, Nemo (Nehemiah), was so helpful and understood. He gave us some ideas, and let us look around my son found a suv he liked we test drove it and it was awesome! From the start to the end automation did awesome! Thank you Nemo for making my sons first car an easy and nice experience for him. We appreciate you.

Felix provided excellent customer service and bent over back wards to get me into the car that made me more than happy!! Shamis is also an excellent sales manager! Next car I buy, I'm starting at WBL Ford!!

I was contacted by a salesman about my online ad for my vehicle. I told him I wanted at least payoff value for my car which was already less than what it was listed for. I live farther away from the dealership and didn’t want to waste my time driving there. I told him over the phone I wouldn’t accept anything less than payoff value for my car, and he said his manager and himself would be able to do that for me. Well I must have walked in there with idiot written a crossed my forehead because the offer they gave me came in about 2,000 dollars less than payoff, which is why I told him I wasn’t even going to bother driving my car to the dealership. I didn’t accept the offer and I’m upset I was lied to and my time was wasted. If the dealership wasn’t going to be able to give me the price they agreed upon just days before I drove my car to the lot they should have been honest.

Had an appt. to look at a 2012 blue Ford Flex. Got there and they said it didn’t pass inspection. 3 hours later it was added again on marketplace with more pictures passing their prestige inspection. We drove 2 1/2 hours to look at this car! I am so pissed. His manager even came out with a report! So discussed! I even asked where it was, being it didn’t pass that morning.

Mark Harris is your sales associate. Linda gave generous trade in offer. Mitch in Finance made it a breeze

Since we started the process to buy our vehicle with them, it’s been nothing but issues. Good luck getting an answer or a call back about any inquiries and make sure that you read your contract thoroughly. I will never buy another vehicle with them again.

My buying experience was amazing Felix is the man but dealing with the service department is a NIGHTMARE. My car has been in 3 times now for the same problem and it's still not fixed, not to mention they kept my car over night without informing me they were doing so and it took 5 phone calls to just see if it had been looked at when I dropped it off for a service appointment first thing in the morning.

Great service all the time. Friendly people. .Love Auto Nation..

When I came in for my 9:30 appointment I thought I should wIt my turn but 4 others came in and I finally had to ask for help. Don’t believe this is how to treat people waiting for service. Even though I was white and female I was treated equally with a man. Thank you for your time.

Sales guy Pete was super awesome seeing as my kid was with me. They need to work on their finance department. It took forever with the finance guy, he missed paperwork then messed up ours with a different customer so we had to sign again. I do recommend Pete the sales guy!

Pete was amazing he was honest and did what he said he would and made my car buying experience so easy. I highly recommend you to go see Pete if your looking to sell or trade your car..

The customer service was spectacular I dealt with Shawn and he was wonderful to work with!

I got a 2020 Chevy equinox. I love the car. The staff were very nice and very helpful on making sure I got the best car for my kids and I. They are one of the BEST car companies I have been too. If you need a car and you don’t have the greatest credit they are a good place to find a car, and also a place who won’t sugarcoat and give you the best deals possible.

Excellent except time from service completion to check out. Saw truck being parked after service, inquired about paying, but waited 20 minutes before finally being able to complete the job. The payment people were very friendly but were waiting on the paperwork.

I leased a Ford Fusion sedan in 20128. The sales staff was professional and friendly. At the end of the lease period, I planned to purchase the car, which I did. It is an excellent vehicle and I hope it serves me as well for several more years. The service department is excellent, also very professional and organized.

Very courteous

I was hesitant to trade in my older vehicle but they made it easy to come in and with the pre qualification process i had an idea of what I was going for and how much it would cost me. Overall I'm pleased with Pete and everyone else who worked with me on getting a new vehicle.

I had a great experience at Ford Autonation the people are wonderful. Richie A and Joey were absolutely terrific. I would definitely recommend them highly.

I purchased a used 2018 F-150 RAPTOR in May of 2019. The truck had no tailgate and the sales and management team committed to replacing it. When they did they did so with a standard, non-raptor tailgate, and to this date they have not corrected the matter despite months of communications (Jerry Patterson, Nate Peterson). I even reached out tothe General manager via phone, and linked-in)The lack of follow-through on this issue is really disappointing and a good indicator that something is fundamentally broken at AutoNation Ford White Bear Lake. I assume someone there made a mistake and just simply does not want to own it. Purchasing a vehicle from any AutoNation dealership will not be a mistake I make again.

I had a complex experience with Ford. After my second engine developed an internal coolant leak, Ford stated my warranty was up and offered no coverage. Tim was there when I called Ford corporate, he was helpful, knowledgeable and sympathetic when Ford refused me coverage. I contacted the Attorney General’s office and they advocated for me. Ford agreed to $4000.00 toward yet another engine, the balance being mine to cover. Tim walked me through all the steps I needed to complete, and set me up with a loaner while my car was in the shop. He kept me posted on how the job was coming along until I finally got my vehicle back. Tim was a great liaison between Ford and me. He did a great job. Now let’s hope engine #3 does the job.

Ford Auto Nation took good care of me and my Ford Escape when the transmission failed. Very professional, responsive and supportive team.

Recall onfor front break line,they were very busy and it was 100 degrees thanks to all the mechanics.

Tony was extremely courteous and very thorough while servicing my Ford Hybrid Escape at Autonation in White Bear Lake today. He completely understood all my concerns and went above and beyond to answer all my questions. He will be the reason that I return to Autonation to have my car serviced there in the future!

Great place to get a new car, and their service center did was fast efficient and did a great job.

Good overall experience and the customer service was great.

The sales man was very friendly and listened to what I wanted

They did a good job with my oil change and tire rotation but didn't reset the "change oil" message. I had to go online to find out how to reset it. I've had other little problems like that so I'm done going there. I live out of town and did all my service and buying from them before I moved and only went there this time because i was in town.

Had a nice buying experience. Mark H took great care of me.

The problem was promptly assessed and delegated for repair. The repair took a short period of time while I waited. Very pleased. Thank you.

The service manager, Steve, kept me informed of events surrounding the repair of my truck, calling daily, if not more often.

I purchased a vehicle back in early 2020 and had a lot of repair issues. Dealer worked with me to get a different vehicle, however, am still waiting to hear back on necessary repairs that I thought they had already done. Example: front brakes and rotors are really bad. Back brakes had been repaired, but front brakes and rotors were not. I noticed a couple days after purchasing the vehicle, and notified them. Still have not received response after a couple of messages left for James Reid in Sales.

I had taken my car to 4 mechanic shops - I told them all the same information - that my car periodically stalls out in wet and/or cold weather. No one could find anything wrong with my car. Then I took it to AutoNation and he said, "let's wash it and see what happens." When the mechanic took it out it died! I was so happy. I hate telling people something's wrong with my car and then they take it for a drive and it's just fine. With that information they were able to fix my car and I have had no trouble since! Everyone was so nice and I am so grateful! I felt like they listened.

I bought my 2016 GMC Canyon a week ago and worked with Brianna and Mitch. The team at AutoNation Ford WBL went above and beyond to make things happen for me. I hands down brag about their amazing service and I know I’ll be returning here one day 🎯!

As always, my customer service advisor, Tim Nipp in this case, was knowledgeable, courteous and kept me informed of issues that developed and status of the repair process.

I purchased my 2019 vehicle from another Ford dealership. Right from the beginning there were issues. A bucking and it was sucking down coolant BIG TIME. When I took it to where I purchased it from (2 times in a week and a half) they said they couldn’t find anything. I called AutoNation Ford and brought it in. Well, they not only found the issues, yes issueS, they were able to fix them ALL! These issues were HUGE issues and very time consuming. My vehicle runs great now and AutoNation will forever have my business! Thank you to Tim and his crew for the daily updates and kindness and reassurance! You guys are the best!! ~One Grateful Customer

Very pleasant experience. Did my research and test drove the exact car I wanted. Good trade-in value on my used car too.

well I've been going to Tousley Ford now AutoNation since 1994 and they've always treated me good and always been there when I've had a problem keep up the good work

I had a great car buying experience working with Mark Harris and the AutoNation sales team. Mark is very skilled in customer service and has very extensive knowledge of the new Ford products and features.

Russel and Phil very helpful and knowledgeable

Great, friendly service. Always treated like I’m their #1 customer.

Experience was excellent. Pete, our salesperson, was great to work with and customer focused.

Good service, I am very happy with this location.

Worked with Alex. She?s great. I explained some issues I had with another recent purchase (another dealership) and she made sure this was a great experience. Everything was transparent and easy. Couldn?t be happier. Would recommend her and AutoNation to everyone! I?ll definitely be back.

The whole process was clean, safe and fast They did a full car checkup along with the recall. My brakes were in the red zone and quoted me a price. I already had a price quote elsewhere and they met that quote. I got new brakes!!

A very helpful and friendly and entire process was seamless

Asked for oil change only. Got charged additional for a tire rotation. Listen up next time.

The service was great and the team was very courteous.

The sales team are the best friendly fast and courteous .

Kept me well informed every step of the way. Thank you!

Everywhere. Get techs that no what there doing. Fire your entire detail department. Actually inspect your pre owned vehicles. Don't lie to your customers and waste there time.

Very friendly and helpful

Had a great experience overall! The staff that I worked with were courteous and professional.

I bought a used car. Price was very reasonable. A gift on my trade in. Brought the car up to par. Seemed like they went above & beyond expectations for a used car.

Really appreciate the way Rich does business. I’ll be going to AutoNation to see Rich whenever I need a new vehicle.

Friendly and helpful. Finished with the auto service exactly when they said they would be.

I hesitated to put this out here, but the AutoNation website did not have a contact us option. I had my Escape serviced and thought they would honor coupons I had received from the North Branch dealership. However, I was told that they would not. While I would have only saved $14, $14 is $14. So while I would prefer to get my car serviced at White Bear, I will probably take it to North Branch in the future...especially since I will likely need new tires in the next 5K miles, and I would save $40 going to them. I was also disappointed that White Bear did not wash the vehicle (as they have usually done). I don't know if it was because it was serviced through the Quick Lane or just neglected. So, these are not technically "complaints," just observations. I am usually very happy with their service and customer service.

Great service! Friendly service!

Last night we had the pleasure of working with Pete at AutoNation. He listened to everything we wanted in a vehicle. At the end of the day, we literally got exactly what we wanted. We couldn't be happier with our purchase and with all the help we received. Thanks to Seamus as well for the help with financing. The best service we've ever had purchasing a vehicle!!

My husband and I purchased a vehicle from here a few weeks ago! We had the best experience and customer service from Joey! Thanks again!!!

Went in to have oil change and look over my epp I enjoyed the process those folks at White Bear Lake Ford are the best. It is no wonder that this my second truck I bought from them.

Shawn in Quick Lane did a fantastic job! Service had a small set back while working the car and they took care of it ASAP!.

Great. I was approached as soon as I pulled in the Quick Lane. The wait time given for my oil change was right on time.

I had a very pleasant experience with auto nation! They took good care of me and my needs. Thank you Adam Colton for all your time, he also sold me my 2016 Taurus sho! Thank you Gilbert Mitchell!

Hello. This is Dan?s wife. I was able to get a courtesy car which did take awhile. Service was satisfactory.

Very pleased with the service at AutoNation Ford White Bear Lake, Alex and Ritchie are the best to work with, if your shopping for a car stop in and ask for one of them. They made buying my cars a very fun experience!! #fivestars

The staff was amazing! Nehemiah and Mitch were so helpful! While we waited to I even filled my car up with gas (my teenage daughter was sitting in it while I filled out paperwork). Above and beyond!!

Best customer service in town! Brought my Explorer in for repairs and fluid flushes. Tim is such an awesome guy! He kept in contact with me every step of the way through the entire warrantied repair process. Tim was also ambitious on getting me in as soon as possible and making sure my vehicle was going to be like new again. I could not be more satisfied with everything! Thank you again Tim!

Very friendly employees. I thought it took too long for oil change. An hour and a half

Good communication with Steve about needed service and regular updates on status.

Clean, friendly, great communication with updates and costs.

Had a great experience with my oil change and service today

Always friendly and organized.

Was forced into a vehicle way out of my price range. Went for one vehicle. Signed up for it filled out payment options. Only to go in and it was sold. I got to test drive it. And you sold it out from under me Than o my.credit can buy.me.a luxury vehicle. And i was told a 2 year loan for 291.00. Nope now this luxery one is for 4 years. I am a disabled parents. My money is tight. Plus have it one day and there was a gas smell. Brang it back you fixed the fuel pump. Got it back brought it back the same day that I got it back after a week in a rental. Now get one day the front end is completely shaky. Plus the EPS light was on and damage on the drivers side door. That I never saw when I purchased it. Again not even having it 12 hrs and had to bring back because of gas smell. Gee sell a vehicle drive away. Gas leak in engine!!!!! Now besides no one calling me back after bringing in for damage on side of car and the eps light and front end issues. Get told the damage was there. And the front end shaking O well you need new brakes or rotors. Plus the electrical in the vehcile with the EPS light I was told it needs tp go to go to Audi dealer. Than no one calls me back. Plus service light is on. Was told that only audi dealers. Can adjust that. Plus now not having it a week the heat nor the air conditioning work. The blower is not working. Just thought it was. Me looked up on Internet and nope. Not me. So no air or heat now. Can you say LEMON LAW. Was treated poorly buy service manager acting like I did not know what I was talking about. He said he was going to investigate the whole deal and all I ever heard was gee rate my service tech. Are you kidding me. This audi who ever sold it new Exaclty what was wrong.and you are suppose to have ran your tests and made sure it was safe. No I am a woman and bad credit and this story has not stopped and I have not owned the car a week. So today it's April 5th 80 + degrees. No air. Did not think that this would happen. So wasted 1/2 a tank of gas. Because visited family today. I want this fixed. This is so unprofessional that it makes me never ever wanna step foot in this dealership again. i put my hard earned money on a LEMON. You say the vehciles are taken in looked over and taken care of. Well if taken care of is being left to hang out to dry. Your Service Manager needs new glasses. He told me he would investigate the issues I brought 2 his attention only having the vehicle 1 day. Not even one day. This is such poor poor service. I will be bringing this vehcile back in the morning. As I am very very upset. I am disabled the finance manager didnt even know how to transfer handicap plates . I can go on and on. This was and is the worst I mean the worst time I have ever bought a vehicle. So so angry and pray things will be made right. Because 4 years payment of 291 dollars. Which in the first place was told 2 or 3 years. Gave me basically nothing for my trade. Like I said I have so many issues with Auto Nation. Can"t believe it. But it is True. Treat someone without the respect that is needed. Sure makes for a bad review.

All the staff were great. James, my salesperson was GREAT. Knowledgeable, flexible, responsive. A very positive experience. Would buy another vehicle from AutoNation.

Chinedum Obinnah, provided great customer service when we were looking for a new truck. Helped us with what we needed and provided answers to things that we were concerned about. Would Highly recommend Obinnah for anyone that would have concerns about buying. Thank you!

Great customer service. The whole buying experience in general went great and the employees are very friendly and attentive.

Thank you Tim Nipp for your help with replacing our tire. It was much appreciated.

We had a great sales rep named Geoff. He made the experience fun and easy going. Even with a little wait during the process, Geoff and others were always checking in with us and Geoff even purchased us dinner since we missed dinner. It was totally a step above and very kind of him. The overall experience from the test drive to sitting with finance was seamless. Outstanding customer service all around. I am IN LOVE with our new Jeep and highly recommend Auto Nation Ford in White Bear Lake!

I HAD MY VEHICLE IN FOR REPAIR AND I WAS VERY UNHAPPY THAT MY VEHICLE WAS NOT COVERED UNDER MY TOP OF THE LINE EXTENDED WARRANTY THAT I HAD WHEN I BOUGHT MY VEHICLE OTHERWISE EVERYONE AT AUTONATION FORD WAS GREAT OTHERWISE THANKS, BRETT KADRMAS

Our salesman, Russell, was very professional and informed and easy to work with. AutoNation Ford had the exact vehicle we wanted and we were able to lease it with no problem.

This was going to be my very first time ever buying a vehicle, and even though this was going to be 2017, this was a new vehicle to me. I had a huge issue when I purchased my new vehicle, but Managers Terri and Shawn teamed up to resolve my issue where others could not. Also Tim in the Service Center was extremely helpful and had outstanding Customer Service. I want to thank the entire team who assisted me with the purchase of my first new vehicle. Thank you ALL! Well done! Two thumbs up!!!

Everything was good but the gentleman at quicklane was supposed to send a list of recommendations when the vehicle was picked up. He did not

Took my Explorer there for a recall service notice I received. Shop is clean, well organized and staffed. had to leave my car there the entire day, no updates given and they failed to finish it. Had to pick it up the next day. Seemed more concerned about other service updates and charges they would recommend. Pricing to be kind is, RIDICULOUS. Almost triple what I have been charged at other shops. Seeing the price structure for repairs, I would not consider buying a vehicle from them. If they are not competitive on repairs , why would I assume they are competitive on the car itself ? This is the second Ford dealership I have used in the last year. Neither was impressive. Staff are efficient, but cold and calculating.

Love this place!! We had the best experience buying a car for teenage daughter. While we waited my teenager was in my car, so they offered to fill up my tank. Incredibly professional and kind service! Thank you to Mitch and Nehemiah for all your help!!

Everyone was super nice. Work done on time and no problems. Thank you

I purchased my vehicle from Autonation in October. I am still unable to purchase my plates due to Autonations mess up. At first they were great, got me a new set of temporary plates and assured me things were just being processed. 3 months later, they tell me they submitted the paperwork wrong, will not return my phone calls, or provide me proof of the paperwork they submitted and to which states DMV as I love in Wisconsin. save yourself the Hassel and go to a different dealership.

Was very happy with the service. Was able to get a courtesy car. Thank you!

James was incredibly helpful in the purchase of my new/used vehicle. I love it! He was patient with me and and was knowledgeable. I would definitely buy from him again.

We started to purchase a used truck from this location almost a week ago. Been getting nothing but a run around. It’s like no one talks to each other at the location and waits until the end of the day and calls and says “I’ll look into XyZ in the morning and get back to you” and then you don’t here back. We signed papers three days ago and STILL don’t have the truck in our possession and continue to get a run around!

Richie was great to deal with and had wonderful customer service.

We went to AutoNation Ford White Bear Lake because of finding specific trucks in their inventory that we were interested in seeing. Upon arriving we were paired with a different salesman then the one we had been communicating with. Phil was incredibly helpful and kind. We then progressed to the point of seeing some numbers, which is where the experience got more into the typical car buying experience. We were returned to our original salesman Russell. He at that point started to communicate with us as if we had already bought the truck, which was very different from a few minutes before then. We became uncomfortable by how the situation was progressing, and it felt a bit like a bait and switch. We decided to hold off and return the next day now that we were more aware of our options. We purchased the vehicle the next day. We came for the truck and got what we wanted. Would have loved to do this process without the typical salesman jockeying experience. Would only return here in the future if they again had the vehicle we were interested in. They made it clear that they deserved a five star review, or they would be fired (haha), sorry guys you got to earn it to get it.

Steve once again made a Service appointment a no brainer @ AutoNation Ford White Bear Lake

During paper signing my pre-approval rate from my bank seemed to disappear. Auto Nation did find me a better rate. Afterwards my bank said pre-approval rate was good so not sure what happened there. Other than that typical process.

Very pleased with dealer. I?m a repeat customer of Auto Nations.

I bought a GMC Acadia with low miles from Automation and I really like the vehicle.

Thank you for the great service. Appreciate your team getting my truck in on schedule and finishing it quickly.

The service advisor Cindy did a fantastic job. The car was completed on time. It was done right the first visit. They even detailed it after they were done. Very happy with the service we received.

Great service and awesome communication! Very timely and updated on process and pricing . No surprises !

I looked for my Ford Explorer online and had a purchase price in mind. Found one that fit my plans at AutoNation in White Bear. I have dealt with them numerous times in the past and liked them. Dave Aune texted and emailed me. So I liked the communication. I went there after work and met Dave at the entrance and we discussed what I wanted. He had had the Explorer cleaned up and ready for me to test drive and I loved it immediately. The buying process was quicker than most dealers I've gone to. Overall a pleasant buying experience. I will be going back to AutoNation again. Thank you.

I was given many different stories a bunch of BS haggling and when called out on what was actually said they would say another story the car was given to me for that washer fluid also other things were said and have not been done yet I have had multiple follow ups even the online service on Facebook and no response after they contact whoever. I have contacted the sales man lately and nothing. Bottom line if I had evaluate the whole thing it be in the negative

worst place ever been went there with Daughter looking for vehicle.Bought vehicle left after 4 hours she stayed there to finish paper work. they absolutely screwed her. did not switch her plates (Wisconsin) said she had to have all things on her contract. Was not mandatory Like they said . Way to high of payment.trying to tell her to exercise 5 day policy bring back.worst sales people ever. if could do negative Would.Trying to get of hold of getting run around

Friendliness of personnel, and I hope some good and honest answers to some of the questions I am coming up with☺️

RUN AWAY...I would not recommend buying a vehicle from this dealership. I bought a used Jeep Grand Cherokee 3 weeks ago and drop it off this morning to have them look at a small laundry list of items I feel should have been taken care of before they sold it to me, especially considering that they will NOT negotiate on the price of the vehicle one bit. I contacted them within a week of buying the vehicles and noticing the issues and they promptly schedule the time to get in and look at it... PLEASE SEE COMMENTS FOR UPDATES

Emergency brake repair and tire pressure sensor replacement

I recently purchased a 2020 Ford Escape Hybrid from the AutoNation in White Bear Lake, MN. I had worked out all of the details with the salesman, I was using my own financing, even though the dealership said they could match the same rate, and was going to come up on the next Saturday to pick up the vehicle. A few days before, someone from their business office emailed to say they could get me financed at a slightly lower rate, I told them thank you but I had already began the process with my own bank and was going with them for simplicity. I asked if it was possible to sign the documents electronically because I had to drive several hours and did not want to waste my whole Saturday. I was informed that that wasn't possible which was kind of inconvenient especially during this pandemic. I arrived at the dealership at the agreed upon time and wait for a short time in the lobby for the salesman. After being greeted by the salesman and shown the vehicle I was buying I was ushered to a table where I signed an offer sheet on the agreed upon price and price breakdown. I then sat there for an hour. During that hour the sales manager was making the rounds of the room asking everyone how things were, I informed her that I had a prior engagement that I needed to get back to and if it was possible for things to move a little faster. She said she would try, not sure if she did. After sitting there for an hour one of the people from the business office arrived at my table and said they needed to "confirm some details." In reality they just wanted to get me to use their financing, even though I already told them I was going with my bank and had already signed and had the money in my account. On top of that they said they could finance me at a rate a whole percent less than my bank. If they really wanted my finance business why didn't they offer me their best rate at the beginning? And why did they try to get me to finance with them after I already informed them that I was going with my bank? After declining their offer they went back to their office to presumable get the paperwork sorted. I then sat there for another 30-45 minutes before the business office person came back to get me to sign the paperwork. I had barely sat down before they put a sticky note down and said "I did the math and you'll be spending around $850 more by financing through your bank." I declined again because I just wanted to sign the paperwork and go, I was already going to be late for my prior engagement and had been there for an hour and a half already. One bright side was that signing the paperwork was quick and easy. I finally left the dealership with my vehicle after being there for two hours. I would hate to know how long someone has to be there if they were to just walk in off the street. Although I am loving my new vehicle this experience has put me off of new car dealers and AutoNation in particular.

Had an amazing experience. Rich and Jake made the leasing process easy and efficient, and I love my new car!

We were very happy with he process of buying our new Escape. Pete was very helpful. Thank you.

Tony was awesome and very helpful! Communicated during the whole process and had my car back in no time.

Great as always, over 30 years with them. Many vehicles purchased and serviced

Was lucky enough to have met Russel and James, they both were very knowledgeable in their brand and was super helpful. They didn?t push the sale on me nor treated me like a customer, but like a friend. Great guys to work with. Will definitely come back for future car purchases.

Alex was friendly and kept me informed while I waited. Oil changed, pd Bill and done!

I had poor experiences and expectations of Ford, but Kylie C in Sales and Alex in service both changed my tune. They treated me with kindness, care, and respect during the entirety of my visit to their dealership. I’m thankful to be part of the Ford family!

From start to finish this is not a company that I would recommend doing business with. Their sales staff are uninformed, their financing team doesn’t get the paper work done they first time through so they make you come back multiple times while they fix their mistakes. Their service center treats you like nothing more than a dollar sign while trying to rotate you out before your issues are addressed so they can get the next person in. They’ll tell you they’re sorry and that they want to hear about your concerns, but then they never call you back and dodge your calls until either they. I longer work there anymore, or you ultimately just give up. To this day I have been hanging on their promises to make things right. This has involved waiting over two years for the supervisor to call back. Probably not the worst company out there, but they certainly don’t do much in making you feel like they aren’t close.

there is no car wash after the service is completed. other dealer wash your car after the service completed.

I the service they give me.

Last December I was in and had a new battery put in and last Friday morning my truck wouldn't start so I got it jumped and brought it in and found out that the battery was dead so they replaced it with a new one covered under warranty.

My experience purchasing my leases was excellent! Jake and Mitch were very friendly, efficient and answered all my questions. The whole process was quick and easy..

Way too many of their clerical staff are not wearing masks or are wearing them pulled down below their chins. Appears to be no COVID-19 safety enforcement with some of their employees. Is it not a company wide policy?

Pete is a wonderful salesman to work with! Always looks out for his customers.

Over the top experience w Pete amd the whole team. They went above and beyond to help me with some challenging circumstances when looking for a new to me F150. One of my best car buying experiences hands down.

My sales person, Joey Odden, was top-notch! Both knowledgeable and attentive. I would not have found a better "deal" anywhere. Thanks, Joey and AutoNation. Nothing but praise and recommendations from me!

I was sent an e mail appointment reminder asking me to reschedule if I couldn't make the scheduled time, but when I showed up at that time I was told I didn't actually have an appointment. I was made to feel stupid for showing up and assuming I had an appointment. They got my car in for service anyways but their customer service is sorely lacking. I'm not sure I'll ever go back there for service again, and if I can't feel comfortable having my Escape serviced there I certainly won't EVER buy another car from them in the future.

bought a 2012 sonata hybrid and the abs pump went bad, transmission fluid was at 1.5 quarts and the right front cv axle was broken. past the 250 mile warranty and it all happened whithin 500 miles. DO NOT BUY FROM HERE.

I had a recall to take care of, they took care of it within a day. 👍 The young man that went out to get my car was super nice, it had snowed so he had to dig it out. pulled it in the garage and totally cleaned it off for me! Everyone was nice.

Good experience. Enjoyed my salesman and the truck was a good value.

Te entire staff at AutoNation Ford was top notch! They took great care of my truck in a timely and professional manor.

the sale went very smooth with no pressure to buy just friendly help with questions that I had. Russell Neidermyer was a very informed salesman on the Ford product and we would deal with him again. thank you Gary Nelson. There was a problem with the car that they said they fixed, the problem was not fixed and another Ford dealer said that it was not reported on their computer. I am sorry for the one star but this caused us some problems.

Great working with Dave Aune. He kept me updated in regards to the vehicle.

Salesman was good, very professional. Sale took a long time. Had to wait an hour and a half for the business office to get to me to complete the sale. Vehicle was as stated in the ad, but was still dirty inside. Had not been detailed, or at least not well.

Spoke with a sales person over the phone and was assured the car was available. Went to the dealership within 2 hours of the call. Started out just odd as I never got the sales persons name I spoke with on the phone. Upon arrival I said I was here to see the 2014 Focus as discussed on the phone, was told to wait...and wait.....and wait...Only to be told the guy I spoke with had gone home and someone else would be helping me. 15ish min later when he finally showed I was told the car was no longer for sale as it had a bad transmission and needed to be fully replaced, but....wait for it, they had a car for 2k more if I was interested. I of course declined. Since I was VERY interested in this car I had "followed" it on line, and within 48 hours and as confirmed by the dealership it was sold. I'm no mechanic, but theres no way they managed to go from having it available to sell, to fixing it within 48 hours (I was told this was a full transmission replacement). Moreover, any sales person worth a damm would have asked for my information to try and see if I had interest once it was fixed. So either I was lied to or it was sold with a bad tranny. Worst, most unprofessional experience ever on so many levels just avoid these guys, they are old school snake oil sales people.

Thank you to Autonation for a great buying experience. When I arrived all the paperwork was ready and the truck ready. I felt the pricing was very fair. Thanks again for a great experience.

I took my car to automation because the cover came off of my battery. I purchased a battery about a year prior, from them. It failed and this was my replacement battery which was well than under a year old. I chose to purchase different car because they planned to charge me to test the battery. They refused to reimburse me for the failed battery. They have a poster sign saying buying a car from them will be fast. I commented to my salesman that I would appreciate that. The last time , it took at least six hours to leave with my car. Same thing this time! I noticed when they advertised my car for sale a few weeks later that the Mileage stated was at least 5,000 less than what I told them. I hope the person who bought it, noticed that. I purchased a brand that they do not service and am happy that I no longer have a reason to go to this dealer.

Very helpful, good work, brought my explorer there, get my service done there

Courteous staff. Matched sale price from another location👍. Fast and efficient service. Waiting room with coffee😀

Mask compliance is poor. I saw many employees indoors with either no mask or improperly worn masks. When I talked to the service manager about my concerns, he said that they have struggled with this throughout the mandatory mask mandate. You either cultivate a culture of compliance or you don’t. AutoNation Ford White Bear Lake does not. Even though I have purchased my last three cars there and have used them exclusively for maintenance on those cars, I will not be going back. The Inver Grove Ford dealership is close to my work. They will be getting my business now.

Too many issues to count. From the moment I drove off the lot there were issues.

Very good. They were pleasant and did a good job in a timely manner.

Bear was great in the parts department, needed parts shipped to Palos Hills Il. He went above and beyond to find part and ship it to us

Surely cars are inspected before going on the sales floor, however upon seeing the vehicle on the website, i proceeded to visit the dealership in hopes to see it in person. The car apparently hadn't been finalized (trade-in) so i was not able to see it that day. 4 days later, pictures of the same make and model was posted on the website, but of a different color! I proceeded to call the dealership about coming in to see check it out. Surely enough i was able to see and test drive the vehicle. I decided to purchase this vehicle and went in to do the paper works. Literally waited an hour and 1/2 before someone came back to acknowledge me. When someone finally came back to confirm the purchase of the vehicle, i wait again another hour or so. From start to finish , it took nearly 3 1/2 hours. The kicker, i didnt drive off in the car i purchased, i had to wait an additional 3 days because it needed to get inspection done?

friendly and nice people, they work with you and make it simple to find and get what you looking for, they have a variety of cars to choose from definitely recommend this place.....

Working on an old truck...needed some Ford-specific parts. Ordered them on Thursday...were supposed to be in on Monday due to the holiday weekend. Monday...no parts. Tuesday...no parts. Wednesday...was told there is a three-day shipment backlog waiting to be unpacked at their facility. No word as of 1:00 pm. Cancelled the order and got them through Hudson Ford in Wisconny. One-day delivery from the warehouse in Menominee, 40 minutes to the east. Really, guys??? And you wonder why people go elsewhere when they can.

Great service as always, recommend to all my family and friends!

Once again AutoNation failed me. Took car in for a repair, they said would be three days till they got the part. Waited almost three weeks without a word, then I contacted and was told their parts department was a mess but they had the part. I also asked about another issue and was told that at the worst the repair would be around $300, but when they contacted me (at least they did that) it would be over $900. For something they said was a very common repair. They also had a recall to fix, which they pointed out that they were going to take any charges for that repair off my bill (lucky me). Since when is a recall a chargeable item?

Had a great sales team to work with. Rich took great care of us, and went the whole way with us through the process to make sure we got exactly what we were looking for.

Service people are friendly and helpful. But as I see it AutoNation has not updated the facilities since it was built.

I just purchased a new F-350 XLT 4WD Crew Cab Pickup and I couldn?t be happier! From the first contact via email, to the personal appointment, test drive, and negotiation, the staff and crew at AutoNation Ford of White Bear Lake treated me like I was an old friend, not like just another customer. They made the purchase decision easy, and I am once again a happy Ford owner! A special thanks to Pete, who made the Costco Auto Purchase Program easy to understand, and Mitch in Finance who helped me find the best financing! Thanks again - I am a very happy AutoNation member now!

Excellent personal interaction and guidance through the service process. Don?t know about the quality of the repairs until I drive for awhile.

Great experience. Very helpful. Was willing to listen to what I wanted in a vehicle and deliver two choices! Thanks

Steve was amazing, he kept me updated

The New Quick Lane service works very well. They completed routine service on my car in fewer that 45-minutes ! Very polite, attentive, service!

Customer service is excellent and they were great for keeping us posted on finish of repairs.

I always receive excellent service and the quality of the work is top notch!!

We were greeted and asked if we needed assistance by every employee that we came into contact with while waiting for service on our vehicle. We were very impressed with this great customer service! We will definitely return to Automation Ford White Bear Lake for service or next vehicle lease or purchase!

The service was great. I had an appointment and service writer Tim was professional and friendly in writing up my order. When I picked up my car at the hour promised, it was very clean and all work done satisfactorily. I will return for additional service.

I would recommend to my friends and family that the service was great, the employees were friendly and helpful, and the deals offered were great.

Their overall Great! People Great customer service

We just purchased a used vehicle and were under the impression we were getting a vehicle with new tires as the sticker listed new tires. New tires were not on the vehicle and the dealership refused to give us new tires. We will never buy another vehicle from AutoNation.

I was happy with the service that gave done and I?m satisfied abd a great team

Fast and friendly service

Wonderful customer service, from buying/leasing to quick lane to service department! Would recommend to anyone looking for a new car, used car or needing repairs, this is the place to go.

Awesome Job, service was great and took care of me and my car.

After bringing my vehicle in for a recall, which was discovered to have been done some time ago, and receiving a list of things that needed attention, one of which was the air filter, I choose not to have any work done at this time. I purchased an air filter and in the process of removing the air filter cover, discovered that the cover had not been secured after being at Your garage. Because of this neglect, I can?t recommend your shop.

Very punctual and did everything they were asked to do

Cindy Anderton went the extra mile to diagnose and solve the problem with my vehicle. Thank you.

Since Tousley sold out to Auto Nation, their service has been poor at best. This summer I had them replace my air compressor and everything else connected with my A/C. I returned to Auto Nation twice because the A/C wasn't cooling properly. Each time they said it was operating within prescribed specs. Shortly thereafter, the A/C froze up and the engine wouldn't turn over. I had it towed to a local repair shop. The compressor was shot and was replaced. I kept the old compressor and contacted Auto Nation expecting a refund for at least the cost of the original part since all of this occurred within a 4 month period. They contacted the local mechanic and since he used an after market compressor, they refused. So now I'm stuck with an original defective Ford A/C compressor and a properly working after market compressor.

It was great - they are all extremely knowledgeable and worked with me quickly. I recommend Auto Nation for all my car needs.

Tim?s customer service was extremely awesome. He went above and beyond to make the experience great

The DEaler was busy but got my oil change done without too much waiting.

Easy to make an appointment for the recall. Good information on timing and repairs done as expected. Courteous, helpful staff.

Jessie was on his game again, answers your questions and concerns, keeps you informed.

Got great tires for a great price and great customer service

Thank you AutoNation! Great people great customer service.

Great- Start to finish!!! Great!!!!!!!!!!!!!!!!!! great !!!!!!

My experience was great at Auto Nation. I would go back again

Got the problem fixed, and it was a good and full explanation of the p.c.u. and it was not a brake noise. thanks!

Their service dept is horrible. Bought my vehicle there about 3 1/2 years ago, got a 5yr extended warranty on it, the gold package. This last weekend. it acted up, so I made an appt to get it in thinking it was under warranty only to be told, it is 213 miles put of warranty. luckily this was a minor repair. but still cost me a little over $600. 213 miles over. but still paying for the warranty for another year and a half. 213 miles over, and they can give ya any kind of break, but instead says to me, "well just be glad it wasn't 1 mile like over". I have talked to other dealerships that said they would have just taken care of it.....but not Autonation. what a joke, I will never set foot in Autonation Ford or any Autonation ever agian. nor will I recommend anyone shop there either. worst customer service I have had in a long time.

All the employees were great, especially Pete, who helped me get the truck I wanted.

I have had all my cars serviced at Auto Nation Ford/Tousley Ford for over 20 years. I keep going there because of consistently excellent, friendly service! The pricing is extremely competitive, and I know they stand behind their work. When my car needs servicing, they patiently explain the problem and solutions in terms I can easily understand. They know me and make me feel important and welcomed.

I went there this morning and they brought my car in at least one hour early. They searched all parts of the brake system looking for leaks as I asked them to. They found no problems, did a whole car evaluation and checked several systems in my car and found no problems. Before returning my car, my service attendant, Cindy, found me and explained in detail what the mechanics did on my car to try and find brake leakage. They washed my car and sanitized the interior of my car as well. When I got my car back, it was showroom clean and it looked great. I like this dealership a lot and it seems like they always go the extra mile to provide outstanding service.

Want to give a big shout out to Kylie and Chase for teaming up and making sure I found what I liked and that I could afford the monthly payments. You guys Rock!!!

Ok experience with shop.. Dont like Edge. In for 10 days from drop off to pickup. Last days got loaner. Not handy.

Love my Cmax ! Averaging over 125 MPG!

Exemplary Customer Service: I was very promptly contacted by a customer service representative when I requested an offer for the purchase my car online. I first conducted extensive valuation research and had received offers from other dealerships. The customer service was excellent. I was contacted in less than 5 minutes from my inquiry. The representative was very pleasant, knowledgeable, informative, and helpful. Their offer matched the best offer I had received from other dealerships. There was no pressure whatsoever, only a very pleasant discussion. I found the representative to be authentic, honest, and someone I feel I could trust. If this single encounter is in any way indicative of the other employees and this dealership overall, I would highly recommend them to friends and will certainly contact them again when considering a new vehicle.

We worked with Alex at Ford AutoNation and she was fantastic. She's Low key, knowledgeable and gives you time to make the right decision. We bought an Expedition after looking at several other trucks & SUV's from a lot of other dealerships. Alex kept following up with us....sending text messages & checking in with us over a period of 4 months! I'm sure she was thinking that we'd never make up our mind...LOL! On Labor day we were on our way home from a camping trip and she texted over a picture of a beautiful red Expedition that checked all the boxes. We made it home in time to head over there and make the purchase. We're very impressed with Alex and her professionalism!

-Easy to understand explanation of what was wrong - very competitive pricing - timely completion of work - best of all, friendly, patient people who made me feel that my problems were important to Them!

Top Notch service !!! highly recommend. from the first person who checked me in to the last person, the level of customer service was A

Very helpful and patient as we were needing paperwork from an outside place and it took much longer than expected

Outstanding customer service!! The technicians are patient and explain everything to you about what they did and why they’re doing it. They’re upfront with their timelines and their financial estimations. I won’t go anywhere else for auto service!!

I started looking for a new car in May. I wasn’t in a hurry because of Covid I had no where to go 😀. I met Alexandra and we talked about what I was looking for, test drove SUV’s. Then throughout the summer she would contact me to check in and let me know about specials. Even test drove trucks. What I really appreciated is that there was never a pressure filled sales pitch and she listened. Finally, 4 months later and the right vehicle came along at the right price! I am thrilled with my new vehicle and the whole process with Alexandra at Auto Nation.

Easily the worst car buying experience I've ever had. I reserved a vehicle and scheduled a time to drive it (drove 40 minutes to get to the dealership). Even with the reserve, they initiated a sale to another buyer without telling me. The sales manager said it was a computer glitch - I am confident this was untruthful. Even though he was the individual that I originally spoke to and he booked the hold on the vehicle, he would not honor the reservation for me. I asked for a follow-up discussion with the general sales manager, but am still waiting for a return call. Absolutely terrible customer service. I would never buy a car from this dealership.

Had to bring my car in twice for a repair that should have been completed on the first visit. This was poor planning on the advisor's part and a waste of my time. Maybe warranty repairs take a back seat to cash repairs on an overbooked day. This situation could have been managed better.

Always had good luck with buying and servicing vehicles here. Phil Goldstein is class act in sales. Cindy Anderton in service is great. They always take care of me.

I stopped into quick Lane for some normal maintenance. They took my truck right away for service. They came back and gave me some recommendations. Was there mostly for an oil change and tire rotation. They went through their multi-point check. Found that my air filters were ready for change. and there were some other items that were my choice to do or not. No pressure whatsoever. They just did exactly what I asked them to do.

Blame Covid for low Facilities score. Hard to give a knowledgeable rating when they can't put their best foot forward. Spent most of the time wandering around the new vehicle lot.

Did everything as promised in a timely fashion and washed my car afterwards as I requested.

We waited at least 45 minutes for our paperwork after putting deposit on new vehicle $60000 cash. We were frequently told we would soon be able to close soon. Such lack of service on a”done deal” is demeaning to say the least.

I highly recommend Automation. Kaylee my sales person was amazing. I went on line on a Sunday night told them what I was looking for, she messaged me with some specfic quedtions and by Monday afternoon I drove off the lot.

Terry was able to give me 25% off my repairs. Always had a very good experience with them. Wouldn’t go anywhere else. Five star ⭐️⭐️⭐️⭐️⭐️

great customer service, great communication, very clean facility!

Everything! Worst Experience I have had in my entire life! Purchased a truck on 8/8/20 They cashed the checks and had some repairs to do on vehicle that took 3+ days and I cancelled the purchase! No one would return my calls and it is now 8/19! I have not received my $$ for the vehicle! Horrible Service from sales to Finance Dept!

Everyone is super friendly! Especially Tim in Service and Jon Phelps! We have traded in 3 vehicles with you!

Not sure why I go here, everytime I leave disappointed, angry, and annoyed. Went for a service recall on door latches. I scheduled an appointment online saying its for a service recall. They tell me when I get there that its a whole day repair because they basically have to take the whole car apart. And if they find something wrong they don't have the parts and can't get them for at least a month. I call a different dealer (further away) who says 2-3 hours and yes they have the parts. Anyone going to Ford autonation- good luck. (Did I mention I went back at least 6 times for the hybrid because it would just be completely dead. The never fixed a thing until suddenly the radio stayed on no matter what. I had to explain to them that was what was draining the battery).

Not sure why I go here, everytime I leave disappointed, angry, and annoyed. Went for a service recall on door latches. I scheduled an appointment online saying its for a service recall. They tell me when I get there that its a whole day repair because they basically have to take the whole car apart. And if they find something wrong they don't have the parts and can't get them for at least a month. I call a different dealer (further away) who says 2-3 hours and yes they have the parts. Anyone going to Ford autonation- good luck. (Did I mention I went back at least 6 times for the hybrid because it would just be completely dead. The never fixed a thing until suddenly the radio stayed on no matter what. I had to explain to them that was what was draining the battery).

I had a really good experience a few days ago at autonation ford. Nehemiah Olson was the sales person..very polite and not pushy at all which made the situation very comfortable.He answered all my questions quickly,gave me my options. I drove home a few hours later in a 2019 ecosport. I would highly recommend him to anyone looking to purchase a vehicle. The finance manager named Chase was also excellent and also made me feel comfortable! Thank you guys so much for helping me!

If you are at all concerned about the pandemic, don't go here. Service (simple oil change) took twice as long as the estimate. All but one employee violating the state mask mandate (note: carrying a mask one foot in front of your face is not the same as wearing it). My service person wiped down his face and nose with his hands, grabbed his mask out of his pocket to put it on, and then grabbed my keys and invoice as he approached me. We repeated a similar scene when the touchless payment terminals were not working and he had to take my credit card.

Ken Liddell Recommend Auto Nation Ford White Bear Lake Jessie is an awesome service writer he takes great care of his customers and overall when ever I ever had an issue management has stepped up and made it right. there will always be a time when things haven't gone right but in the quick service area GREAT JOB JESSIE & COMPANY!!!!!!!!

Will never buy a vehicle here again.......They lost my vehicle and couldnt figure out what was wrong, brought it there with 3/4 tank of gas picked it up with 1/2 tank......

Found a car online. They called ASAP and sent me more pictures and information. Told me it was in mint condition. Pictures showed no different. I was 3.4 hours away. We agreed on holding it for 6 days untill I could get up that way with A picture of my license, insurance and a purchase agreement price. Also I was trading my car in as well. Day two of them holding it they are now requesting a $500 down to hold it. I wanted this car bad enough that I proceeded to put $500 down with it being refundable. The day before we were to travel 3.4 miles to get this vehicle they called and they had a computer glitch. The price has gone up $2000. I about lost it I was very upset. They would not go back on the first purchase agreement that I signed. Bad business bad management bad tech guy. They were very sorry about this computer glitch which had this car going up almost $2000 from the original price. We agreed on an extra $500 for my trade. Finally proceeded to travel to get this car spent four hours in the dealership. Test drove the car love the car. There were scratches on the door scratches on the bumper that were not pictured in the original sales pictures. This was a used vehicle but was not in mint condition like first described which did not differ us from initially purchasing the vehicle. We need for the finance manager to start signing papers. we waited and we waited and we waited. Sales guy did not come and ask us if we needed anything did not offer us water drinks, lead us to vending machine. finally we decided to leave and go get something to eat and have them call us when they were closer to getting us into see the finance manager. As we are on our way to get lunch at 3 o’clock they of course were ready for us so we turned around and headed back to the dealership.Hungry tired and stressed finally we are on our way home at 4:30. Internet sales cars. I do not recommend this dealership

I bought a 2015 Kia Sorento from Autonation WBL Ford and less than a month later it stalled on me on the interstate. Had it towed to their shop. After having it for four days they check it out, replace the battery and claim my dash camera killed the battery which it did the way I had it hooked up. They asked for $335 for a battery! I left with my kia and made it two miles when it stalled again. They took it back for three days, couldn't find the issue so I brought it across the street to a KIA dealership. They confirmed my suspicion that it needs a new motor. Even though i had two warranties at Autonation they played games and lied to me and sent me away. I would never reccomend them.

I sold my car to Autonation, easy, simple and smooth process. They did not pressure me to buy a car from them. I liked to do business with them.

I was sent an email on the day my service label had estimated when it might be due. Making the appointment was easy - responded to the email and they provided a day when a loaner would be available. I arrived at the appointed time, greeted by friendly professional. We reviewed the work to be performed and I was directed to the desk to check out the loaner which was already brought into the service bay. I was in and out in under 15 minutes, including time to switch out my child safety seat. A thoroughly pleasant experience with every employ I had contact.

Good service and work. Reliable parts and service people.

I love my new car so much. We were very happy with every step of the way. It all went very smoothly! Or car guy Dave Aune was Amazing!

Got a good price every one was friendly financing was within boundaries I flounder accepting did buy add on programs problem didn?t really need but the vehicle price made it acceptable and my wife likes a warranty etc

Great experience in selling my car. They gave me a fair offer and were willing to negotiate. My car is now sold, paid off and I have a little in the bank. I tried a few other services and they were either too low or were not in the area.

Great service! Dave was an awesome sales man!

Always professional and thorough

I have been taking and buying my cars at this dealership for over thirty years. They have always gone above and beyond to make everything easy and quick.

Just bought a car there. We had a very pleasant welcome. Pete was our sales man. He was amazing. He took the time to listen to us and had great feedback helping us pick our vehicle. We are very happy with the service he provided and with the car we chose. I'm very glad we chose to go with Autonation. They are a great team of people!

absolutely not! Id rather go to a Chevy dealership then this place ever again! and I don't like Chevy. this place and the people sucked

Quicklane use to only take 30 minutes for an oil change and check of my vehicle when it use to be a company vehicle. Now that I have bought the vehicle it takes a minimum of 1 hour even if I am the first person in line. Why would someone who came after me be done before me?

We wanted to use our own finance which once again we were not allowed even after we were told we could.

The sales team was very good- but I wanted my own financing which we were told you would use however you did not> I wanted my local band AHCU your sales team said you could use.

We were not allowed to use or own financing bank after we were told we could.

The service is great, very pleased with all the safety due to Covid-19. Thanks

Pete Turgeon is an awesome sales guy...thank you for making my new car purchase painless and met all of my expectations.

Service is great and quick!

Awesome Sales Experience during COVID-19! We bought a Used 2016 Ford F250 Super Duty, and had a great experience doing so! Thank you Geoff Jelinek we apprecaited it!

Great service! Honest, good communication and friendly staff.

Buying from Auto Nation was a great experience. Rich Aboody went out of his way to make sure we were well informed about our vehicle and was most helpful throughout the sales process.

I had an appointment yesterday for an oil change, but also knew it was due for my 120,000 maintenance. I was offered three choices and I chose the one I was comfortable with. I also knew the front brakes needed maintenance as well. I agreed to all that was offered and knew it would take a while. I felt good enough with the social distancing. I was told 2 1/2 hours early they had added another technician and It would be ready in 15 minutes. I was pleased with the service I received, as is the usual case. I have taken my car there for all scheduled maintenance and will continue doing so.

Thankyou so much Alexandra Milton , and your manager for being so patient and understanding with me you where a big help and definitely went above and beyond to make sure I was satisfied! Got back to me instantly and we chatted back and forth she answered my millions of questions! No pressure and the process was very quick definitely felt like they took the time to get me the best deal and made sure I understood everything during the signing ! Thankyou so much auto nation for selling me a car I feel so safe driving in !

I?ve always been happy with the Service at Auto Nation Ford.

Great experience. My lease was up on my Escape. Was thinking I was going to get an Edge. They ended up being way more expensive then the Explorer. Wasn’t sure what I wanted to do then. Bob was very helpful. Let me come back two more time to make my decision. Drove home a week later with a brand new off the truck 2020 Explorer. Thanks Bob.

Great customer service and great, friendly staff! When you get treated like that it just makes you want to buy a car from them. There was no pressure or gimmicks! The buying process was so smooth and easy. It was my first time buying a car by myself and they were so attentive and accomadating! My sales person, Adam Colton, was superb in all ways! They will always have my business!

Russell, Simon and the team I worked with did a great job understanding my needs and exploring options. I purchased a quality vehicle at a fair price. Thanks AutoNation team.

Time for major maintenance. They thoroughly explained needed items and suggested which ones could be done later. They also checked my extended warranty to see if items might be covered. When they found a leaking radiator hose, they called with an estimate. Truck was finished the same day.

Unfortunately my transmission went out on my Ford Fusion thank goodness it was backed by a Ford certified warranty!

Great service. Cindy is the best!

Thanks Daniela for all u help such a good job she help me to get a good suv for. My family I will totally recommend her come see her at automation for white Bear lake

Very professional and personal no pressure. I went in for programming a spare key and left with a few more things being done to my car and I was satisfied with the pricing.