13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Ford White Bear Lake Difference

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Recent Reviews from AutoNation Ford White Bear Lake

Was forced into a vehicle way out of my price range. Went for one vehicle. Signed up for it filled out payment options. Only to go in and it was sold. I got to test drive it. And you sold it out from under me Than o my.credit can buy.me.a luxury vehicle. And i was told a 2 year loan for 291.00. Nope now this luxery one is for 4 years. I am a disabled parents. My money is tight. Plus have it one day and there was a gas smell. Brang it back you fixed the fuel pump. Got it back brought it back the same day that I got it back after a week in a rental. Now get one day the front end is completely shaky. Plus the EPS light was on and damage on the drivers side door. That I never saw when I purchased it. Again not even having it 12 hrs and had to bring back because of gas smell. Gee sell a vehicle drive away. Gas leak in engine!!!!! Now besides no one calling me back after bringing in for damage on side of car and the eps light and front end issues. Get told the damage was there. And the front end shaking O well you need new brakes or rotors. Plus the electrical in the vehcile with the EPS light I was told it needs tp go to go to Audi dealer. Than no one calls me back. Plus service light is on. Was told that only audi dealers. Can adjust that. Plus now not having it a week the heat nor the air conditioning work. The blower is not working. Just thought it was. Me looked up on Internet and nope. Not me. So no air or heat now. Can you say LEMON LAW. Was treated poorly buy service manager acting like I did not know what I was talking about. He said he was going to investigate the whole deal and all I ever heard was gee rate my service tech. Are you kidding me. This audi who ever sold it new Exaclty what was wrong.and you are suppose to have ran your tests and made sure it was safe. No I am a woman and bad credit and this story has not stopped and I have not owned the car a week. So today it's April 5th 80 + degrees. No air. Did not think that this would happen. So wasted 1/2 a tank of gas. Because visited family today. I want this fixed. This is so unprofessional that it makes me never ever wanna step foot in this dealership again. i put my hard earned money on a LEMON. You say the vehciles are taken in looked over and taken care of. Well if taken care of is being left to hang out to dry. Your Service Manager needs new glasses. He told me he would investigate the issues I brought 2 his attention only having the vehicle 1 day. Not even one day. This is such poor poor service. I will be bringing this vehcile back in the morning. As I am very very upset. I am disabled the finance manager didnt even know how to transfer handicap plates . I can go on and on. This was and is the worst I mean the worst time I have ever bought a vehicle. So so angry and pray things will be made right. Because 4 years payment of 291 dollars. Which in the first place was told 2 or 3 years. Gave me basically nothing for my trade. Like I said I have so many issues with Auto Nation. Can"t believe it. But it is True. Treat someone without the respect that is needed. Sure makes for a bad review.

Lisa Le Apr 5, 2021

The only reason I went here was because I saw the car I wanted online. It was a great car - I can't say anything bad about the car itself, at least not yet (!) That being said, I would never recommend buying a vehicle from AutoNation in White Bear Lake. After spending the usual and customary 3 hours to purchase a used vehicle, I was escorted back to finance to sign all my paperwork. I was presented with all the "extras" they normally try to sell you - thousands of dollars in warranties, coverage, etc etc. After declining it twice, the woman looked at me as if she was confused as to why I was saying no... She just didn't "understand". I said the reason is, I'm spending thousands of dollars on a vehicle and I didn't want to spend any more! She then followed it up with, "Do you need to call you husband to ask him?" As if I needed permission to spend my own money, or my decision making needed approval from someone else. Mind you, the financing is my name, and my name only. At the end of everything she, again, handed me a brochure and asked that I talk to my husband about it. Ridiculous! Are you kidding me? Not to mention the salesperson had chewing tobacco in his mouth the whole time and couldn't answer any of my questions without consulting someone first. But even then I'm not sure he ever did ask anyone - because his answers were all , "yeah, I don't think so...." Or "yeah you should be able to.... " I came to pick up my vehicle a couple days later after they said it was ready to go - I was told they put in a "customary 5 gallons of gas" and someone had to run to the gas station quick - "do you mind waiting?" Any other car dealership, as least the ones I've dealt with in my 30 years, ALWAYS have the vehicle ready to go, and fill up the tank for you. Again, I'm spending thousands of dollars -- the least they could do was fill up the gas tank! My first stop after leaving the lot, was the gas station. AWFUL experience.

slarson Mar 20, 2019

If you need service on your vehicle do not take it to auto nation white bear lake. I wad traveling from Wyoming to Minnesota to visit family. My passenger window regulator broke and so i needed that fixed as well as an oil change. I was told to bring it in at 8:30am and they would service it. I waited for a phone call and at noon i still hadn't received one. So i called Cindy our contact in the service department and she said they haven't gotten to it yet. I was disappointed to hear that as we traveled from Blaine in rush hour traffic to get there by 8:30am that they hadn't even worked on it yet. I waited for the phone call to give me an estimate. I finally received a phone call at 2:30pm stating the window regulator would be $707.00 plus the oil change of $59.99. I was very surprised as i had the drivers side window fixed for the regulator and it was $400. Then Cindy stated there was a hole in pinion rack and steering and to fix that it would be $2700. Holy smokes! What!?$%#. I said don't fix that. Talk about trying to take advantage of someone. I told her i would call back in the window. I called my Wyoming dealer and they quoted me $425 the window. I called Cindy back and told her that her quote was high way robbery. She said well i don't know what they charge in Wyoming but it must be a lot different. I stated we only have 1 ford dealer and they are honest. I told her to just do the oil change and of course i had to pay $100 to diagnose the window. It ended up costing me an additional 40 for my oil change. So i essentially paid 100 for an oil change. Again high way robbery. Luckily my uncle was around to help me and found any exceptional mechanic near there. He fixed the window for $370 and the pinion rack and steering and a front end alignment for an additional $539. The total bill was $909. Praise the Lord! For reals. I almost got suckered into over $3k for work. I am sceptical that auto nation might have damaged my pinion rack and steering to take advantage of an out of state women needing vehicle maintainence. I will NEVER go back to this dealership. I'm very disappointed in the lack of trust it gives me for car dealerships.

Wytraveler Jul 24, 2017

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Customer Reviews

13 Million Cars Sold to Happy Drivers

Come Experience the AutoNation Ford White Bear Lake Difference

Recent Reviews from AutoNation Ford White Bear Lake

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