Recent Reviews from AutoNation Ford White Bear Lake

My sales person was great. However, there was some information I wasn't provided by dealer until AFTER the purchase was made. I also have concerns about the finance person. After the sale was finalized, I found out the dealership only had one set of keys. These are the expensive ones that cost about $250 each. There were also no floor mats and no owner's manual. The sales person got another key from the previous owner to me pretty quickly. Still waiting on the other items. The car was cleaned with a bunch of strong cleaners. As someone who has allergies, I just overlooked this and figured that's the way it is when they try to get a car clean. A few days after the cleaners wore off, I figured out it was because the car smells like cigarette smoke. No one smokes in my family. I get headaches in the car as it's been several weeks and this smell isn't going away. Again, this wasn't communicated to me and because of the cleaners, I couldn't tell until the cleaners were gone. Lastly, the financing process was not a good experience. After I decided I wanted the car, I was told it would take about 45 min. to process. The first person that came by was the manager. He had sample interest rates. I gave some push back to the rates because they were too high. He told me he'd "run them through" to see if I could get better. He came back and told me I was approved for a much lower rate and showed me what that would look like. Then a finance person came by to get more numbers. He started talking about rates for the loan. I told him I was already approved for the rate. He told me that he was the only person that can run that through and I wasn't approved for anything yet. Ok, getting pretty annoyed at this point, but let it go. When I was approved and ready to finish this out, he tried to hard sell me an extended warranty. I kept telling him "no". By this time, it was after 9pm, and I was an hour away from home with my 7 and 10 yr olds with me. I told him NO for over 20 minutes and I need to finish this up to get the kids home. He insisted he was required to go through all the possibilities for extended warranties. I already had sent my older teen home with the vehicle I used to get here, otherwise I would have walked out. The whole process that I was told wouldn't take more than 45 minutes ended up taking several hours. I don't know if it would have been any different if my husband was with me (it shouldn't have been), but the hard selling, the dishonesty I was feeling and the whole process did not make me feel good about this dealer. When I overlook the smoke smell and the headaches I get from it, I love the car.

Ruth Kremer Apr 16, 2019

They’ve been steadily going downhill since the AutoNation takeover of Tousley Ford. My family has done business with this location for years up until the last 4 or 5 years. I try to give people the benefit of the doubt but no longer. I have had repeated bad experiences with AutoNation White Bear Lake. I had to wait nearly 3 hours to buy my car there. I’ve had to wait up to 20 minutes before even being greeted at the Quicklane. They’ve charged me up to $80 for a regular oil change and tire rotation. The service department has been worse and worse also. Most recently I brought my car in for the Ford Takata airbag recall. I was told a loaner wouldn’t be available for three weeks. I made arrangements for my own transportation and set an appointment. Even though I had an appointment for the service at the crack of dawn when they opened, I was made to wait in line overnight while other cars were serviced. What was a half a day job took twice that. Once I got the call to get my car, I had to wait in line while other people that came in after me were taken care of before me. After I made it to the counter, I had to wait an additional 20 minutes for them to find my car in the lot and drive it in. During this time, another person who was picking up their car was given the wrong car. Supposedly the service techs lost her vehicle. Finally upon receiving my car I noticed damage on the lens cover on my dash. So I went back in and told the manager. He looked at it, stated he had my ticket open still and would get it taken care of. I asked how we’d get it replaced. He said, “I’ll call you.” I still haven’t received a call and don’t expect I will. Lastly, while I was in I had them do a diagnosis on another engine problem I had. They found the issue and gave me an estimate that after calling around to other shops is at minimum $350 more expensive than the highest estimate I was given at other shops. And I bought the car from them. My family has discontinued doing business with AutoNation Ford White Bear Lake and I’ll be doing the same.

Don Reil Mar 22, 2019

The only reason I went here was because I saw the car I wanted online. it was a great car - I can't say anything bad about the car itself, at least not yet (!) That being said, I would never recommend buying a vehicle from AutoNation in White Bear Lake. After spending the usual and customary 3 hours to purchase a used vehicle, I was escorted back to finance to sign all my paperwork. I was presented with all the "extras" as they normally try to sell you - thousands of dollars in warranties, coverage, etc etc. After declining it twice, the woman looked at me as if she was confused I was saying no... She just didn't "understand". I said the reason is, I'm spending thousands of dollars on a vehicle and I didn't want to spend any more! She then followed it up with, "Do you need to call you husband to ask him?" As if I needed permission to spend my own money, or my decision making needed approval from someone else. At the end of everything she, again, handed me a brochure and asked that I talk to my husband about it. Ridiculous! Are you kidding me lady? Not to mention the salesperson had chewing tobacco in his mouth the whole time and couldn't answer any of my questions without consulting someone first. But even then I'm not sure he ever did ask anyone - because his answers were all , "yeah, I don't think so...." Or "yeah you should be able to.... " I sent my feedback to the sales manager the following day - only to have him call me back and make me feel as if I was over-reacting. Uh thanks? Not quite the "apology" I was looking for buddy. I came to pick up my vehicle a couple days later after they said it was ready to go - I was told they put in a "customary 5 gallons of gas" and someone had to run to the gas station quick - "do you mind waiting?" Any other car dealership, as least the ones I've dealt with in my 30 years, ALWAYS fill up the tank. Again, I'm spending thousands of dollars -- the least you could do was fill up the gas tank! My first stop after leaving the lot, was the gas station. AWFUL experience.

Stephanie Larson Mar 20, 2019

The only reason I went here was because I saw the car I wanted online. It was a great car - I can't say anything bad about the car itself, at least not yet (!) That being said, I would never recommend buying a vehicle from AutoNation in White Bear Lake. After spending the usual and customary 3 hours to purchase a used vehicle, I was escorted back to finance to sign all my paperwork. I was presented with all the "extras" they normally try to sell you - thousands of dollars in warranties, coverage, etc etc. After declining it twice, the woman looked at me as if she was confused as to why I was saying no... She just didn't "understand". I said the reason is, I'm spending thousands of dollars on a vehicle and I didn't want to spend any more! She then followed it up with, "Do you need to call you husband to ask him?" As if I needed permission to spend my own money, or my decision making needed approval from someone else. Mind you, the financing is my name, and my name only. At the end of everything she, again, handed me a brochure and asked that I talk to my husband about it. Ridiculous! Are you kidding me? Not to mention the salesperson had chewing tobacco in his mouth the whole time and couldn't answer any of my questions without consulting someone first. But even then I'm not sure he ever did ask anyone - because his answers were all , "yeah, I don't think so...." Or "yeah you should be able to.... " I came to pick up my vehicle a couple days later after they said it was ready to go - I was told they put in a "customary 5 gallons of gas" and someone had to run to the gas station quick - "do you mind waiting?" Any other car dealership, as least the ones I've dealt with in my 30 years, ALWAYS have the vehicle ready to go, and fill up the tank for you. Again, I'm spending thousands of dollars -- the least they could do was fill up the gas tank! My first stop after leaving the lot, was the gas station. AWFUL experience.

slarson Mar 20, 2019

I will never buy a vehicle from here again! Their customer service is beyond terrible. I did the same thing your doing and looked at reviews on here, I figured that maybe some people just got unlucky, wow was I wrong! I'm just a normal person and I'm only writing this to warn you and hopefully save you from what I went thru.... Do not buy from here! I wouldn't let anyone I know buy from here. Thankfully we didn't have something major happen, yet. It all started when we drove out of the showroom "bay" after we had already purchased the vehicle. My wife was following me and I noticed that one of the headlights were out on the new vehicle headlight (driving light) so we turned around and talked with our salesman who said that they would fix it quick. The salesman drove it over to the maintenance area and couldn't get out of the vehicle because of a malfunctioning door so he notified us that the vehicle couldn't leave without that being fixed, we were disappointed because we live 1hr 45min way but it wasn't that big of deal so we drove home. The next day, the salesman called me and said the door is fixed but the headlight was much more than a bulb and would have to be completely replaced but it would take a week to get the new part so I asked if they could just deliver the vehicle to me and I'd replace the headlight myself, all they have to do is send it to me and he said that would be fine. Fast forward... the vehicle was delivered promptly which was nice but it all went sour when I recieved the "new" headlight they purchased to replace the one they said they would replace. The headlight I received was terrible (basically garbage) it was sun damaged (fogged over), it was missing the dust cover, and the brackets were broken that are needed to mount it to the vehicle. So we was very disappointed again.... since then I have called Chris, apparently the GM? No call back. I called Andy S the manager for two weeks straight, two call backs but I missed both and tried many times after that with zero call backs and I called corporate in Flordia with no returned call... my salesman Dan seemed like a really nice guy and was really helpful and also Lance seemed helpful. At this point I have given up, thankfully it wasn't something serious. They have terrible customer service and management is terrible, no one I know will buy from them over this, a headlight and they lost potential vehicle purchases and they seem not to care lol.. also, their inspection is bogus so get your vehicle inspected from a outside mechanic. I was told its basically just for looks they don't actually go thru everything. I'm just trying to help you, you have been warned, I didn't believe the reviews and I should have. Please autonation do not post and say contact our management at that number like you've told everyone else because that number wasn't to a manager that was a main line and it didn't get me anywhere! I hope these people take my advice! DON'T BUY FROM HERE!

Brian Soukkala Mar 14, 2019

Very displeased with AutoNation Ford. I purchased a 2008 Chevy Tahoe Oct 2018. During the test drive I heard a noise coming from the back passenger side. The sales rep tried to say it was lot rot and to set up future appointment to get it fixed using the 90 day warranty. During the signing papers we were pressured into getting the warranty..was told it would cover alot on my vehicle..$3500 later added on the vehicle purchase amount. I told them what price range for monthly payments I would like yet was harassed about the damn warranty. The appointment was made to get that noise looked at. Mind you it was during Thanksgiving time so their employees had taken time off. Once I did get a call from Cindy she was rude and didn't go into detail about what was wrong exactly with my truck. So I called the manager Rob and explained to him what was going on..he said he'd help me figure it out. My truck I purchased rear deferential needed to be replaced. Cindy tried to say my warranty would cover it.. I said okay that wasn't discussed you guys said you fix it not me..and that the paper from them showing it. Very poor communications and lack of customer service skills. Now fast forward not even 5 months later my truck is again at AutoMation from a noise coming from the front. I had my entire family in my vehicle (6 people) when the noise was a loud rubbing/crunching noise from driver front side. I live far from the dealership but happen to in the cities already to I called and asked if the vehicle will make it there to drop it off to get looked at. I spoke to Michael he put us in a Ford Escape (not big enough for my family) which I had to call a friend to carry a passenger in there. Monday morning someone called to ask what was going on with it and my husband explained it..day after that I was called and told there was several vehicles in front of me and 8 people called into work today (not my problem) Great employees I might add..Now today I get the call on what's going on with my vehicle.. I was told my front driver side wheel bearing and transmission upper and lower line leaking.. Guess what?? The warranty that was damn near shoved down our throats won't cover it. So out of pocket quoted $2,486.40 I have tried contacting Rob the manager twice today..no return call yet. This isn't going unheard of.. I'm sure Fox9 investigations would love this story and all the bad reviews. Never again AutoNation Ford!!

dat1chic King Feb 27, 2019

I came in to Auto Nation Ford White Bear Lake as 5 years ago, I purchased a used vehicle from them. My experience with them February 2019, however, was awful. I was looking for another used vehicle and came in knowing which one I wanted to test drive. The sales person did not know anything about Subarus, only offered his knowledge of Ford cars, and did not offer to find out or look up the information we were wondering about. The sales person walked us over to the Subaru section, but then gave us his card and said to call his cell phone if we wanted to test drive it, even though we came in saying that was the car we wanted to see. Once we had to opportunity to finally test drive, the sales person was unable to fill it up with gas as he could not figure out how to open the gas tank door (there was a lever on the driver's side floor that I was able to point out to him). The test drive was strange as the sales person had to accompany and made me feel as though I was back in driver's education, but I liked the car. I ended up testing one other vehicle, but knew immediately that I wanted my first pick. It had been about two hours and we needed a lunch break, but wanted to go ahead and purchase the vehicle. We let our sales person know that we wanted to proceed and asked if we could get the paper work started, go to lunch, and come back to finish the process. He said yes, but that his boss needed to come over before we went to lunch. I filled out the paperwork for the background and credit check and then the boss came over. He talked down to us and had an extremely negative tone saying that he didn't want to run my credit if I wasn't going to come back. If I didn't love the vehicle that I wanted to purchase I would have walked out of there and not returned after that interaction. We went to lunch, returned, and met with out sales person again and he brought out an accountant. The way that the accountant was asking me questions about my job and why I wanted a Subaru also left a bad taste in my mouth. He came off very accusatory and unfriendly. I was going to put money down by signing over the insurance check from my previous car, however, was told that they could not accept the check. Instead, I had to go to the bank and get a cashier's check, that luckily my mother could have taken from her account and then I gave her my insurance check instead. Even the people at the bank could not understand why Auto Nation could not accept a signed over insurance check from a valid company. Once we returned with a cashier's check, we had to meet with the accountant again to go through the rest of the process of purchasing the vehicle. They apparently were switching over from paper to digital signatures and there were a few technical difficulties. I continued to feel as though the way the accountant asked me questions came off accusatory and unfriendly. The sales person was unknowledgeable and unhelpful and the boss and accountant were unfriendly and demeaning towards us. I will not be returning and will not recommend to others to come here either.

Cassie Westerhaus Feb 23, 2019

2016 Ford Escape (Ford Certified Pre-Owned)—AutoNation Ford Review (White Bear Lake, MN) We had high expectations of purchasing a vehicle with AutoNation Ford, and were excited about the new addition. Although, the sales rep stayed late to finalize our purchase, we were very disappointed with the experience as whole. We purchased a 2016 Ford Escape (Ford Certified Pre-Owned) late in the evening (finalized close to midnight) on 12/5/18. We were told because of the time, any problems found, could be resolved later. We encountered a major issue with misidentified information that was listed on the white window sticker label on the vehicle. And also, a conflict with one of the wheels. Our issues could have been easily and quickly rectified. However, due to poor management and lack of basic customer service, our problems remain unresolved. A synopsis of our issues/experience is as follows: 1. 172 Point Vehicle Inspection states: “Wheels/finish free from damage, run-out normal” a. Our initial inspection, the night of purchase, we identified damage to the front-right wheel. We brought this to the attention of our salesman that night and were told not to worry, because their wheel repairman could fix it. We were also informed later by a manager, of the same solution. b. The next day while reviewing the 172 Point Vehicle Inspection, the wheels were listed and stated as “free from damage”—contradicting what we found the night before. c. We connected with a manager on 12/7/18 and were informed that the wheel repairman would be at the dealership that day. However, he never showed up or contacted us. We attempted again on 12/10/18, 12/14/18, and 12/17/18, each time ending with the same outcome. d. We finally connected with the wheel repairman on 12/21/18. He stated that he could grind down the scuff marks and refinish the wheel at the dealership after his current job for $75.00. Or, he suggested, it could be taken to his shop to for a more extensive fix, at three days’ time, for $125.00. e. Since the wheels were listed and passed on the 172 Point Vehicle Inspection prior to purchase, we expected AutoNation Ford to cover the expense. We connected with the head manager, and were told that we would have to pay out of pocket to get this repair completed. f. The window sticker/label also states that the Mileage at Certification was 23,696, while the Retail Purchase Agreement states the mileage, at time of purchase, to be 23,709. This could be an indicator that the wheel was most likely damaged post certification (172 Point Vehicle Inspection), which should warrant the dealership to cover the repair expense. 2. Window Sticker Equipment Inclusion a. After our late-night purchasing of the vehicle, we noticed that we did not have the cargo area protector and interior cargo cover, that we believed to have seen on the white sticker label. b. When questioning AutoNation Ford, we were informed that it was a used vehicle and it may not have all equipment. However, the vehicle should come with all equipment presented on the white window sticker label. As we believe we viewed it on the label the night before, we requested to see it. We did not receive the white window sticker label until 12/17/18, after many returned visits to AutoNation Ford. c. Once we received the white window sticker label, we noticed that it listed out under optional equipment included: cargo area protector and interior cargo cover. d. With that discovery, we contacted a salesman and manager on 12/21/18. We were told by the manager that it was a used vehicle and they had no control of the vehicle contents. We claimed again that the items were listed on the white window sticker label, and these were the equipment that we expected to have included. We were told he would call the parts department and we could purchase a cargo cover and area protector at his cost. 3. Just very disappointed.......

Disappointed Purchase Jan 9, 2019

Purchased many vehicles from dealerships, this was by far the worst experience ever. We had a vehicle picked out prior - called ahead 1.5 hours that we were coming in - we get there and the sales staff pulls the "some one else is looking at it right now" we waited 20 minutes and were able to go see the car. the car was ice cold - hadn't been started in the past hour. started driving and noted right away the tires were howling. Tires "passed" their used vehicle inspection - when i argued over tread depths - the sales manager measured the tires with me - said there was plenty of tread - I zeroed his gauge for him because it was 2/32" off - tires measured 4/32" which is DOT minimum. After a debate about that they were not willing to even split the cost of new tires off the purchase price. $250. Really? We still decided to purchase the vehicle. We had current insurance in order to purchase the vehicle - Their company policy is we must insure a vehicle prior to purchasing it. That is not state law. We are covered for a minimum 14 days after purchase with current insurance. So we insured a vehicle we did not own yet in order to purchase it. Went into the finance office to sign the paper work and hand over the money - to be in there for an hour with him trying to sell us unwanted extended warranty coverage. After the 10th "NO". he left and came back with more numbers on how we could afford extended warranty. I left the room, and he tried 2 more times after that. Autonation is very lucky to have had that sale. Almost put the person i was helping in tears. We looked at the car around noon, and finally left there at 5pm. 5 hours. to purchase a vehicle already picked out. with cash. We will never be back here for any vehicle purchases. We ended up meeting family members at autonation who happen to be buying a brand new vehicle. well... trying to buy... the vehicle online that they chose to come in and purchase was misrepresented. It showed the purchase price of $24,000 after rebates and such. With touch screen nav unit. When the car came around they discovered if they want the vehicle with the touch screen that would cost closer to $40,000, and the pictures online were all generic interior pics, not actual. The old bait and switch routine. Extremely unhappy with their business practices, service, and overall attitude. I hope the average consumer can look beyond the BS like I did. Having worked for multiple dealerships in the area and being a master certified technician now managing a repair shop myself, this was unbelievable. Go anywhere else to purchase a vehicle. I hope their service department is not run the same way. There is a reason why my repair shop doesn't even buy parts from them. ***UPDATE*** Salesman showed us the book value of the vehicle, I checked the book value with all the correct trim options - came in $1000 less than what they stated it to be to show us what a "great deal" we were getting, and that it was already priced to move. I should give the sales team props for clearing out the check engine light that came on the next day for a problem that seems to have been occuring since before they owned it. Maybe that's why they were pushing the extended warranty so hard, because they didn't want to fix the problems with the vehicle, and why they refused to show me the actual tech inspection for the used inspection. Selling used junk to people and portraying it as in good working condition. Last time I take a dealer's word for it. STAY AWAY FROM AUTONATION! Should be called AUTOMISLIEADINGSCAMMERSWHOSELLJUNK. ***UPDATE***: I finally got around to posting these pictures. This is what their "technician" and sales manager says is ok to sell to people. These pictures show wear indicators at minimum tread-2/32", 0/32" on one tire on edge and less than 0/32" on another - cords nearly showing. Real Safe. Thanks for looking out for us AUTONATION. You should have your dealer license revoked.

Tim D Dec 27, 2018

This review is based on the service department , not the sales. If I could give less than one star I would! I bring my car in for an oil change and to have them check out my car because the brakes are acting funny and it’s taking way too much to accelerate, this is a brand new car. The lady drives it all of 15 ft into the place and tells me that “maybe I just don’t know what a new car feels like” because apparently she’s under the impression that it drives fine . Why would she assume this about me?? This is my FOURTH lease, I know how a new car is supposed to drive! Her rudeness and assumptions isn’t even the issue though. I get my oil changed, bring my car home and realize that my mail keys are missing! I keep them in my cup holder because in my townhome we have to drive past our mailboxes so I just check my mail before I actually get to my house and park. They’ve never not been in my cup holder, this is where they stay. I spent a couple hours with my daughter digging through the car (just to be on the safe side) and nope, not there . I call AutoNation and let a manager know that my keys went magically missing while I was getting an oil change. The first phone call he was hesitant to admit that his men may have been responsible, two days later after he spoke with them he changed his tune and said that he’d pay for my mail keys to be replaced and give me a free car cleaning. I brought the receipt in for the keys ($40) and have yet to be reimbursed. The manager I just spoke with seemed annoyed that I was even calling, told me it’d take a while to get to the correct people and that HOPEFULLY I can get a refund within a week or so! This happened back in NOVEMBER! They stole my keys right away, I had to pay the post office for new keys upfront but now I have to wait to get refunded?? They’re attitude towards me is ridiculous and I’ve actually been extremely nice and friendly but that’s changing as of today! Stay away from this AutoNation, go to the one in Roseville instead! Oh and btw, my brakes are still not working properly and neither is the acceleration m!

LaTasha Hill Dec 26, 2018

This review is based on the service department , not the sales. If I could give less than one star I would! I bring my car in for an oil change and to have them check out my car because the brakes are acting funny and it's taking way too much to accelerate, this is a brand new car. The lady drives it all of 15 ft into the place and tells me that "maybe I just don't know what a new car feels like" because apparently she's under the impression that it drives fine . Why would she assume this about me?? This is my FOURTH lease, I know how a new car is supposed to drive! Her rudeness and assumptions isn't even the issue though. I get my oil changed, bring my car home and realize that my mail keys are missing! I keep them in my cup holder because in my townhome we have to drive past our mailboxes so I just check my mail before I actually get to my house and park. They've never not been in my cup holder, this is where they stay. I spent a couple hours with my daughter digging through the car (just to be on the safe side) and nope, not there . I call AutoNation and let a manager know that my keys went magically missing while I was getting an oil change. The first phone call he was hesitant to admit that his men may have been responsible, two days later after he spoke with them he changed his tune and said that he'd pay for my mail keys to be replaced and give me a free car cleaning. I brought the receipt in for the keys ($40) and have yet to be reimbursed. The manager I just spoke with seemed annoyed that I was even calling, told me it'd take a while to get to the correct people and that HOPEFULLY I can get a refund within a week or so! This happened back in NOVEMBER! They stole my keys right away, I had to pay the post office for new keys upfront but now I have to wait to get refunded?? They're attitude towards me is ridiculous and I've actually been extremely nice and friendly but that's changing as of today! Stay away from this AutoNation, go to the one in Roseville instead! Btw, my brakes still aren't working properly and my acceleration is still off!

LaTasha Hill Dec 26, 2018

PSA!!!!Don't Go hear!! Took my car in ON Wednesday to have my transmission fixed that was a RECALL, picked my car up yesterday and GO Outside to my car tonight to go to the store for snacks for my family and my car doesn't start!!! Never have I had one issue with my Car ever starting before now!! I will be contacting them 1st tomorrow.. This is Simply Wrong and poor service to not do the job you were supposed to do and then mess up my car so I have to RETURN and get it fixed to have to spend money when. Also, the one time I did drive it yesterday, I was thinking I need to call them my car sounds like something is loose, it wasn't sounding and making this kind of noise prior to my visit!! Omg this is so Why I really hate going to dealerships and these shops, because you take your car in for one thing and it comes out with other issues, and added headaches and problems you shouldn't have!!! You'll need to fix my car!! This is ridiculous.. don't you'll think it's enough that I was never contacted by Ford regarding this Recall is for the transmission, not to mention the transmission went out on me in the middle of a busy intersection at the peak of rush hour, (and then the weather conditions where rainy not your control), but honestly, stop adding disappointment and more concerns for people to have to deal with!! Just like you enjoy and need your transportation so do we the customer, and to know it's safe and we are not being taking advantage of! So Disappointed :( and I have to be at work tomorrow, buses don't go out there!! Who's reimbursing those day's or my Lyft trips huh.. cause you don't have any car's available til Oct 23rd for you customer's while they are getting there car fixed. Oh yeah that was another thing shouldn't their been a courtesy car since this was a Recall..?? You'd think. The lady told me if you ever need your car fixed call ahead time to get a courtesy car!! Um well excuse me yeah maybe if my transmission didn't just go out..OH.. and btw this is an issue Ford Created.. Anyway..

Dee Isaac Oct 12, 2018

This was by far my worst car buying experience in my life. I am almost 46 years old I have bought both new and used vehicles, six to be exact. I have many more years of driving ahead of me, as well as many many family and friends. Believe me, I will never in my life go to AutoNation again! And I will strongly encourage everyone to go to anywhere else other than AutoNation. Just like any car dealership AutoNation has the pushy sales people who “guarantee” you that you’re getting the best price. Well, this place definitely isn’t a “no-haggle” dealership. After test driving a car I was told by the sales person my car was worth $350 “That’s top dollar”. Yet when I went to look at the car two days later that “top dollar” Went up to $500. So if anyone is reading this and you do go to this place make sure you check blue book of your own car, clean it so it looks it’s best and do not accept less than the average price according to KBB. They may not come down on the price of their car. But they WILL come UP on the price of your car when you push them hard enough. Sure I’m happy they gave me more for my car but why do I have to deal with the hassle of going two different days to talk to two different people to get the “no haggle” price? My second recommendation is to have someone with you when you sign paperwork. I signed many pages and I’ll admit I didn’t pay attention to all the details. I just wanted to get the car and go. I informed two sales people and the finance person that I would be paying for the car in full. One of the last pieces of paper I signed was stating I owed nothing. Perfect, that’s just what I was there for. Now 10 days later I get a call from some Lance, who was not involved in my car buying experience, who was by far the rudest person I’ve ever spoke to telling me me I have to return the car or give him $1250. He explained that there was a mistake and I didn’t pay enough. I politely told him I would review my paperwork. His response “I’m telling you what your paperwork says!” I again told him I needed to look at my paperwork and would get back to them. The next day I missed a call from Lance and in short he told me if I don’t stop in and pay the $1250 or get back to them by the end of the day they were coming for the car. His accusatory tone and making me out to being some kind of thief was completely unacceptable. This matter is the fault of the dealership and they are trying to make me out to be the bad person. In short, this place clearly doesn’t care about their customers. Mistakes may happen but if they occur they need to be dealt with in a calm polite manner. This was not how I was treated and as result of this situation I will never go to this company and I encourage everyone else to take their business elsewhere.

Matthew Soule Jul 27, 2018

I guess the only way to get a response from management is to post here. Purchased Used 1-owner Jeep Grand Cherokee for $ 17k May 17th Service 4wd, turn signal, hid headlight fail within 10 minutes of leaving dealership at 11pm. Told sales guy about turn signal and point out coolant leak during test drive. Told them I wanted it fixed before I left. Sales guy disclosed the previous buyer had walked away that morning because of a service four-wheel-drive light. Probably should’ve noticed that red flag. Called for service. Received email promising to repair 4wd system and make it right. Wouldn’t accept return as an option even though I was within return window. May 21st-23rd dealer diagnosed, ordered parts. Headlight and turn signal still not fixed. Coolant pooling on air box still, told it was from detailing. 29th-June 1st in for repairs to Four wheel drive system. Transfer case actuator and controller replaced and flashed at Jeep dealer. Headlight not fixed. I replaced turn signal after picking up vehicle. Notice significant coolant leak garage floor morning of June 7th. June 7th after I left work, Service 4WD system. Air suspension fails. Called AutoNation service manager to notify Dropped off June 8th at 8 am. Heard nothing until Monday afternoon the 11th. Picked up loaner Tuesday the 12th, Jeep dealer diagnosed bad water pump and air suspension compressor. Stated they can repair in 24 hours and AutoNation Ford won’t authorize warranty work. Reached out to Lance, Kurt, and Mike no returned calls from management. They have had possession of my vehicle for 14 days of the 27 since purchased. This has been an absolute nightmare. Dealer wouldn’t take vehicle back when I was clearly concerned the repairs wouldn’t be done or done properly. Insisted it would be taken care of and no reason to return to them. There was no possible way an inspection was done on this vehicle prior to sale. Refusing to honor $2000 plus in repairs under warranty. I haven’t even received my license plates or made my first payment yet. I will remove this review once things are dealt with in a professional manner like you would expect from a reputable business.

Taylor Jun 13, 2018

If you need service on your vehicle do not take it to auto nation white bear lake. I wad traveling from Wyoming to Minnesota to visit family. My passenger window regulator broke and so i needed that fixed as well as an oil change. I was told to bring it in at 8:30am and they would service it. I waited for a phone call and at noon i still hadn't received one. So i called Cindy our contact in the service department and she said they haven't gotten to it yet. I was disappointed to hear that as we traveled from Blaine in rush hour traffic to get there by 8:30am that they hadn't even worked on it yet. I waited for the phone call to give me an estimate. I finally received a phone call at 2:30pm stating the window regulator would be $707.00 plus the oil change of $59.99. I was very surprised as i had the drivers side window fixed for the regulator and it was $400. Then Cindy stated there was a hole in pinion rack and steering and to fix that it would be $2700. Holy smokes! What!?$%#. I said don't fix that. Talk about trying to take advantage of someone. I told her i would call back in the window. I called my Wyoming dealer and they quoted me $425 the window. I called Cindy back and told her that her quote was high way robbery. She said well i don't know what they charge in Wyoming but it must be a lot different. I stated we only have 1 ford dealer and they are honest. I told her to just do the oil change and of course i had to pay $100 to diagnose the window. It ended up costing me an additional 40 for my oil change. So i essentially paid 100 for an oil change. Again high way robbery. Luckily my uncle was around to help me and found any exceptional mechanic near there. He fixed the window for $370 and the pinion rack and steering and a front end alignment for an additional $539. The total bill was $909. Praise the Lord! For reals. I almost got suckered into over $3k for work. I am sceptical that auto nation might have damaged my pinion rack and steering to take advantage of an out of state women needing vehicle maintainence. I will NEVER go back to this dealership. I'm very disappointed in the lack of trust it gives me for car dealerships.

Wytraveler Jul 24, 2017

I would just like to let people know about my terrible experience with Auto Nation Ford in White Bear Lake and highly recommend not buying or servicing a vehicle there. I purchased a vehicle in May and the purchase process was actually good. My sales rep Jay was helpful and even got a few minor things taken care of for me to help make the deal. Sadly, that’s where the good experience ended. Ive had issues with the finance department, service, and also management. I pretty much feel I was sold a car with many issues that should’ve been discovered prior to selling it and Certifying it. I have had my vehicle in 5 times since May. And each of these times the service was very slow and has left me without the vehicle I purchased for probably about a month if you add up all the days its taken them to fix issues. Three days after my purchase I had to bring it into the dealership because the push button ignition wouldn’t turn off. Shortly after that I confirmed that there was a leak involving one of the powertrain parts. Initially I thought this was just the AC so this issue also was likely something they could have discovered in the certifying process. Ive had 3 door latches replaced, a issue with the sunroof track fixed, 2 issues with knocking or rattling with components near the firewall, and broken clips on the rear fender that required a new fender. During the course of these issues the service was far slower then had I brought it to a local service shop. Several times I was told my vehicle would be done sooner then it was and basically management did almost nothing to try and make things right for a customer who experience many issues. I even gave them several chances to do right by me by continuing to bring my vehicle in and was told by management that they cared about my business and me as a customer. The fact is they simple don’t care once the vehicle has been sold. In my opinion management did nothing to do right by me and continually over promised and under performed. Many of the times I brought my vehicle in for service I had issues and nothing was done to try and do right as they stated, but the most recent one is the straw that broke the camels back. I will never buy, service or recommend them to anyone I know and would strongly caution anyone thinking of going to Auto Nation. Prior to my visit as I had each of these issues I sent messages to Sue, who I was told is the GM at Auto Nation, in hopes that she would do something to make things right and retain a customer. Although I cant confirm this as I never spoke to her and she couldn’t be bothered to reply or contact me directly. She chose to delegate my issue to Rob. During my most recent service visit I was told that a service manager (Rob) would be involved in the process so that they could do right by me being that I was giving them yet another chance to prove my opinion about them wrong. We got my car checked in and he gave me the impression that he would stream line the process and expedite as much as he could. Well after 2 days I received a call from a service rep stating that the vehicle wouldn’t be done prior to the weekend and they would need to keep it longer then the expectation I was given. During the call I kind of felt like I was being fed a line as to how much time/work they had actually done on my vehicle in the 2 days they had it. So I asked some straight forward digging in questions and found out that basically they had completed zero of the 4 things I needed them to do. ZERO! I was pissed so I called Rob immediately to ask what was going on as he assured me this was going to be streamlined. He said they determined the rear fender needed to be replaced and would need to be repainted and that was basically all they had accomplished. I asked him why in 2 days couldn’t they have worked on the other service issues while they waited for approval or whatever from the body shop. He basically said sorry and when I pressed him more admitted they could have done other things while it sat there waiting for the body shop. At that point I just gave up on them and ultimately it took them 8 days to replace and repaint a fender and fix/stop the fuel line retainer from knocking into the firewall causing a knocking noise. 8 DAYS!!! And I never heard from Rob the entire time other then the time I called him. When I went to pick up my vehicle I was met with yet another disappointment in customer service. Rob was nowhere to be found and they didn’t even wash my vehicle. I mean something so simple as a car wash for a customer who has had nothing but issues with them. Seriously think twice about dealing with Auto Nation….aka the WalMart of car dealerships. And honestly Ive had better customer service at Walmart.

Jamie Wyman Oct 21, 2016

Before I write my review, I would like to mention I have been a loyal customer for over ten years. In that time, I have bought a few vehicles, and my family has bought over a dozen. So this review comes not from one single visit upset customer but someone who USED to be an advocate for AutoNation for a long time. As a dealership they have really gone down not only in quality but in customer service severely in the past few years. They do not stand by their cars or service. Every department works against each other and no one takes any responsibility for their actions. I recently bought a used car and it obviously was not inspected properly or even worse was and they just push it onto the lot. The SUV I bought had severe leaks, missing safety features (which the dealership is legally obligated to repair before the sale of any vehicle), plus a variety of other mechanical issues that they did not disclose. Its a lemon. I originally went to them because my previous car died, and they said they would help me and get me into a solid, dependable vehicle. Plus Ive been with them for years and I believe in loyalty. Rather they took full advantage of me. I made the dealership aware of the issues I had right away with the SUV and they were going to charge me to bring it in, even though I had it for not even a week. Everyone kept waving me aside when I called saying it was an AS IS car so tough luck. Remember, safety issues were wrong on the car, which they are LEGALLY obligated to repair. And I made them aware of it instantly. After many phones calls, finally spoke to the GM and they said they would make it right. This is their favorite phrase they have said it for years and I swear every time they say it, it loses its meaning more and more. I tried trading the car back, refunding it, any option to get rid of it. Remember, I had all these issues with the car before my first payment. And I also didnt drive it for half the time of having the car due to it not working properly. Their making it right was having me eat well over $2,000. So they could make a profit out of me three times over. I am still stuck with this car. My brother also bought a car from there a few years ago and the transmission blew with in the first 30 days. You think we would have learned our lesson. Unfortunately, like most people we are not mechanics and trusted them too much. Brings me to their service department, used car department, etc. They are terrible and do the bare minimum to make a car pass, or worse say we missed that. Do not use them, or trust them. God forbid some gets hurt in one of their vehicles. I have taken my car to other mechanics after them and they will call them out about their poor job. They will not make anything right nor admit when they screw up. I could talk forever about their terrible service department, but I will move on. The finance section, if you work with Mike Ferraro, walk away. He is infamous for raising the price of a car then lowering it to make it seem like youre getting a discount; his making it right. In short, the lesson to learn people, DO NOT buy a used car no matter what the condition it is from AutoNation. They are no better than your local used car salesman. I would only buy a brand new car with an amazing deal from them. Because that way their service department had nothing to do with it, and you wont have to worry about the headache I received. Go to Maplewood Toyota or a dealership that will stand by their cars and guarantee them. Toyota no matter what condition one month or 1,000 miles will fix any issue with your car. Plus at Toyota you may get some decent service. My problem was I put trust into my relationship with AutoNation and expected my loyalty to matter, but in the end they care more about making a few extra bucks then you returning. Sadly, I had the same sales guys for over a decade, great guys. But unfortunately they work for a company that cuts corners, doesnt support them, and does not care about your satisfaction. Best part is I am buying a new car in a few months but not from them. My family, friends, any one I run into, I will make sure does not go there. Find a different Ford dealership if you want a Ford.

cameroncylk Feb 20, 2015

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