They started calling me at home daily after my visit, yet I did not give them my name or phone number, did they scan my plate?

Let me start by saying if I could give them less than 1 star I would. Also if you plan on selling your vehicle here, do yourself a favor and don’t. My husband and I sold our vehicle to them without purchasing another one because we didn’t need it and needed to save the money we were paying on the truck for our special needs son and our second baby that is due in October. It has now been a month (probably almost two) and they still have not paid off the loan on the truck we sold them at our bank. This has caused not one but TWO missed payments on our end because we thought they would have paid it by now so we didn’t check our loan balance (our mistake). My husband has been calling the dealership several times a week for the past couple weeks with most of the phone calls ending in “ we will work on it and call you back” only to never receive a call back. Then when we call again the next day they have no updates and most of the time the person we spoke to yesterday isn’t there and we have to ask to talk to someone else instead of leaving a message (we’ve left a couple messages, none were returned). Finally when he called yesterday they said they overnighted a check yesterday. Called the bank today (basically at the end of the business day to give them time to receive and process it) to find out IT WASNT DELIVERED. Called the dealership, they said call back tomorrow if they still haven’t gotten the check. They have no tracking number or any info on who the check was overnighted through and have really given us no reassurance that it was indeed mailed. The finance department at the dealership has put no urgency on the situation and really shown that they do not care about finding a resolution. They have our truck and we still have a loan that we’re paying on instead of us being able to put that money towards our sons hospital bills.

I’m just going to copy my google review here to warn you all to never sell your vehicle here: Let me start by saying if I could give them less than 1 star I would. Also if you plan on selling your vehicle here, do yourself a favor and don’t. My husband and I sold our vehicle to them without purchasing another one because we didn’t need it and needed to save the money we were paying on the truck for our special needs son and our second baby that is due in October. It has now been a month (probably almost two) and they still have not paid off the loan on the truck we sold them at our bank. This has caused not one but TWO missed payments on our end because we thought they would have paid it by now so we didn’t check our loan balance (our mistake). My husband has been calling the dealership several times a week for the past couple weeks with most of the phone calls ending in “ we will work on it and call you back” only to never receive a call back. Then when we call again the next day they have no updates and most of the time the person we spoke to yesterday isn’t there and we have to ask to talk to someone else instead of leaving a message (we’ve left a couple messages, none were returned). Finally when he called yesterday they said they overnighted a check yesterday. Called the bank today (basically at the end of the business day to give them time to receive and process it) to find out IT WASNT DELIVERED. Called the dealership, they said call back tomorrow if they still haven’t gotten the check. They have no tracking number or any info on who the check was overnighted through and have really given us no reassurance that it was indeed mailed. The finance department at the dealership has put no urgency on the situation and really shown that they do not care about finding a resolution. They have our truck and we still have a loan that we’re paying on instead of us being able to put that money towards our sons hospital bills.

Straight forward. Pleasant experience. Sales representative very knowledgeable.

Nice sales staff, great place as long as you are not looking for parts for a Ford Mustang GT 94 to 98. Because they have none and can't get them. I thought a Ford dealer could get Ford parts.

All the people I worked with were absolutely horrible! My sales guy Lincoln rarely ever communicated was hard to reach and rarely ever returned my calls to start. My vehicle needed to be finished up before coming off the lot. Understandable, but they kept switching the day over and over again. And fully would say I don’t know what’s going on when I’d ask him questions. How the hell do you not know what’s going on with your clients stuff? And how do you think that makes your clients feel? Then I finally get the vehicle, sign papers, then they get ahold of me almost three weeks later to have to drive a total of over an hour to come back. Why, because they claimed Wisconsin changed their fees without notifying them. That’s what came out of their mouth. So I re-sign so my lease could be final. Then I received a letter from Wisconsin stating that they received the wrong amount and my lease actually isn’t final. I call and Randy now he claims it was a glitch in their computer system and it happened to a lot of people. They’re taking care of getting letters out to DMVs. So what was it, Wisconsin changed their stuff or a glitch? Both? It’s August my lease is still not final! And we started this early May! This team needs to get it together! Learn how to communicate with your customers, be honest, and stop talking to people as if they’re stupid! First time buying a car and they’ve made it a hassle and absolutely horrible experience. Never again will go to autonation ford in white bear!

Bought a $700 rust proof package for my car. At 44000 miles the bottom of the doors are rusting. The company That is supposed to fix it says it’s considered “seam rust” and it’s not covered. I told them Auto Nation said the rust package covered any and all rust. Untrue it doesn’t cover “seam rust”. I checked and the only type of rust most cars ever get is seam rust. I hope Auto Nation enjoys my hard earned $700. This is why car dealers get a bad rep.

Lisa Stanley was a wonderful sales rep - she went above and beyond!

I have always gone here for oil change and one reason was for the inspection. I felt like this visit they were more seeking to find the most costly things wrong. Because come to find out I had a blinker light out that was never addressed or mentioned. This has me thinking I will not be using the quick service in the future.

So for starters let’s start this post off with the fact that I am NOT a very easy person to work with when it’s comes to making decisions on a vehicle. I’m picky. Most likely come off with a little attitude and once I’m set on what vehicle I like I’m 100% set. My entire situation when I came in there was horrible. I live 300+ miles away and my motor blew. I had no idea what to do. Or even how I’d find another car. But they made it possible and I was completely satisfy. The staff that worked with me were 110%. Joe, Kylie, Randy, and Kevin all helped us with their best efforts. We didn’t think we could get into the vehicle we wanted but they made it happen. For spending 6 hours trying to figure out exactly what we wanted and how we wanted our payments ect. They made it feel as if we were only there 30 minutes. (And they fed us😍) I cannot thank this team enough. And come time in the future when we decide we need another vehicle we will be coming back!

The vehicle selection and sales process was wonderful. Although they didn't have any stock of the specific used vehicle I was looking for, Russell offered to have one brought from another dealership and pointed out a similar model that they did have in stock. On the other hand, the salesmanship for long-term service/warranty was very heavy handed, high pressure, and presumptuous. This wasted 30 to 45 minutes of our time after I made it clear up front that I had no interest in buying an extended warranty or service package.

This is the third vehicle leased from AutoNation. I drive from Eden Prairie, an hour, to specifically work work with them. The service I receive from them has always been outstanding. I will continue to bring my business to, in my opinion, the best dealership in the Twin Cities!

Airbag recall and some minor leaks were fixed, I appreciate the service they provided.

Alex was my sales associate. She was very helpful in terms of finding a car that ticked all my boxes. She indeed went out of her way to ask me questions that narrowed down my search to avoid being overwhelmed as well as took me for a test drive in one of my top three cars. After test driving one she didn’t stop at the but found another car that was around my range to test drive but wasn’t one that I’ve sat in. But however the first car I tested was the car that spoke to me, so decided to go for that one. Overall my experience at this dealership was great, everyone was kind and respectful. Thank you for giving me a car.

No Comment..........It was nothing but an up-sell. All I wanted to know was what my truck was worth.

When we bought our 2014 Ford Fusion Brand new in 2014 the guy sold us a life time warranty, in July of this year we took the Fusion in so that they could check out the alternator, they said it would be over a Hundred Dollars just to look at our car, we have under 40000 on the car, they said our warranty ran out in June, so much for the lifetime warranty I wouldn't recommend Autonation Ford to my worst enemy, we paid all this money for a few oil changes, if you want to get screwed go to Autonation Ford White Bear Lake Mn

Airbag recall and some minor leaks were fixed, I appreciate the service they provided.

I went in to Auto Nation not sure about the Edge. Alex was a ball full of energy. She was very knowledgeable about all of the features in the different models! This is my 3rd vehicle from Auto Nation and I’m confident it won’t be my last. I would highly recommend buying a vehicle here especially due to the great service.

Had service done on vehicle n left

Autonation service has been exceptional always. I'm amazed on the consistency of service over the years.

Where to start... this dealership and service center has been one of the worst customer service experiences I have ever had. They turned my first "adult" purchase into the most stressful, sickening experiences I have had. They only treat me with respect if my father is with me or if I call him. I know they take one look at me and see a young woman who they think they can scare and divisive. Luckily I know what I am talking about and ask questions. I can't even image the amount of money they would have taken from me if I trusted their word. Their team has tried to sell me various things my vehicle was not in need of (or it was covered under warranty...), they changed interest rates on me twice when purchasing my vehicle (lowered them when I talked to my father over the phone...) and every time I am there I swear they take their time to make people more irritable. It took over 3 hours to purchase my leased vehicle. The list goes on and on about how horrible my experience has been. I live one mile away from this dealership but I will never EVER come back there again. I would rather drive an hour to work with people who respect me and want to help me, rather than making me feel taken advantage of.

I took a company vehicle in for some front brakes and when I picked it up the van had new brakes, new front wheel bearings and a broke windshield. The service advisor denied breaking in the windshield and said "it must have had a chip and cracked due to the vehicle twisting when it was lifted". First thing wrong with this, if anyone knows how to lift a vehicle it should not twist, second thing wrong is when I brought it in there was nothing wrong with the wheel bearings. Since I picked it up there was a rubbing grinding sound from the front and when I brought it back, the service advisor told me "it is not uncommon for wheel bearings to fail within 1000-2000 miles of us replacing them and if the front ones are bad it can make the back ones go out". This was by far the stupidest thing I have ever heard in my life and after being treated like a 3 year old I took the vehicle to a different dealership and they found that Autonation had bend the rotor dust shields into the brand new rotors so bad that it cut the rotors. Autonation takes advantage of their fleet customers and treats them like they were born yesterday. I raised a concern on the Autonation website and was supposed to get a call from customer service but have not yet heard anything after a week. I would not trust Autonation fleet services with a hot wheels car, and I am greatly disappointment that the service advisor, Dave, cannot take responsibility for a broken windshield and he treats the customers like they idiots.

Very friendly and responsive! Quick service with a smile! I love AUTONATION! UPDATE, my review has changed. Within the last 6 months my experience has been horrible. They do not answer the phones when attempting to make an appointment for an oil change or maintenance. If you are lucky enough to get an voicemail option, dont leave a message as the call doesn't get returned. I decided to wait in the Quick lane. The person who came out interacted as if it was let's make a deal. Totally confused I just want an oil change 54.00 I believe it was. Upon the completion I asked for a car wash and received an attitude for asking , then when i went to pay it was close to 100 because they did a tire rotation that i did not approve. When the cashier tried to find the supervisor that wrote it down and was the same person I had been dealing with since arriving, he was no where to be found. Finally he shows up and while I was waiting at the desk the cashier walked inside the work area to tell him the situation, I watched him rip his jacket off aggressively as if he was ready to throw punches. I couldn't believe what I was seeing. He came inside and began arguing with me about the tire rotation. UNBELIEVABLE! I honestly could not grasp the whole experience. I WOULDN'T go back to AUTONATION if it was the last place to go. I do not trust them, they are extremely disrespectful, unprofessional and aggressive, not to mention sneaky. They dont answer the phones or return calls and if your lucky to get someone they are extremely rude. It's very sad how they have declined and gone down hill with customer service. I now must figure out where to take my Ford for oil changes and maintenance until I purchase a new vehicle as I would NEVER go back to AUTONATION!!

Where to start... this dealership and service center has been one of the worst customer service experiences I have ever had. They turned my first "adult" purchase into the most stressful, sickening experiences I have had. They only treat me with respect if my father is with me or if I call him. I know they take one look at me and see a young woman who they think they can scare and divisive. Luckily I know what I am talking about and ask questions. I can't even image the amount of money they would have taken from me if I trusted their word. Their team has tried to sell me various things my vehicle was not in need of (or it was covered under warranty...), they changed interest rates on me twice when purchasing my vehicle (lowered them when I talked to my father over the phone...) and every time I am there I swear they take their time to make people more irritable. It took over 3 hours to purchase my leased vehicle. The list goes on and on about how horrible my experience has been. I live one mile away from this dealership but I will never EVER come back there again. I would rather drive an hour to work with people who respect me and want to help me, rather than making me feel taken advantage of.

Alex was our sales associate. Helped us locate the best deal and just the right vehicle. Everyone was helpful and friendly throughout!

Worst experience I've had in 35 + years of buying cars.. I am making a point to notifying everybody and any one that asked to avoid Autonation's dealership at all cost. Filled out loan paperwork at 8:15 in the evening did not leave dealership until 11:20 p.m. just to find out 4 days later that all the paperwork we did financing guy messed it all up said it was his mistake wanted me to come back up my payment and up my interest. Then the fun begins dealing with the finance manager Randy M as soon as he informed me that the paperwork that I had already done four days previous wasn't done correctly and I have to redo it. I decided I'm not going to buy the extended warranty and I'm taking my finance into my own bank the attitude started then and there. At that point he did nothing but play games with me at 2 in the afternoon he was asked to send over a purchase agreement to my bank apparently couldn't figure out how to do it correctly did not get purchase agreement to my bank. It took several calls to the general manager who never did return my phone calls.. Then a couple of calls to the next guy below him Nathan who did finally after 20 hours dealing with Randy within a half an hour did get the purchase agreement did adjust the price a little bit. So at that point purchase said vehicle. 3 + Weeks later get a call from the Gal that does titles and apparently that paperwork was messed up and took him three weeks to find it still don't have license plates. If I didn't know better I swear to God AutoNation has never sold a vehicle prior to this day because they were completely clueless on everything still haven't got a call from the service department to get set items that were written down fixed. At this point I'm assuming that's never going to happen as for Randy M he was arrogant cocky and downright rude. Word of advice to all steer clear of AutoNation...... But yet I still have not heard a word from the general manager several weeks later and they keep telling me we care about our customer service please contact the general manager called him numerous times he never called me back I am done with these Jokers nothing but a waste of your time and games.. Randy M is really good at games. Really good job of playing stupid or is he playing?.. Thank you steer clear of AutoNation. Kevin G.

I have been to AutoNation Ford in White Bear Lake for both of my vehicles. I will keep coming back. They are so friendly and helpful. I always feel like they have my best interest in mind.

Worked with Alex, she was with me through the whole process start to finish! She was very knowledgeable about the cars I was looking at. And took the time to find something out if she didn’t know it. Everyone from the team there was absolutely amazing! And I will be going back, when it comes time to buy my next car!

Had an oil change appt at 3pm and was done by 3:45. 1st time customer-will be back.

Not a good experience. Had an appointment. Talked to 3 different people then was ignored for the next half hour. Never did see the car we called for so we left.

What a long, dumb, horrible experience. I purchased a car from this place. Walked in, test drove a car, had ore approval. Was done with my part in 30 min. Then to go through their portion of the purchase... after being there for over 5 hours just to be told they weren’t sure how to process the paperwork properly but we’re figuring it out. I finally get to go home with the vehicle. However, I get a call the next day telling they they didn’t do the paperwork properly so I need to come back out to finish what they messed up on. Keep in mind they have some dumb 5 day 500 mile return policy and I live 35 miles away. So they wasted most of that with this mistake. To make matters worse, was promised a full tank of gas and the brochure states my purchase comes with a 12 month subscription trial to Sirius radio. Neither was given to me. When I asked about it, they laugh it off. When I call to speak to a supervisor I get transferred from voicemail to voicemail and don’t get a call back. I am so upset with this purchase that I am ready to return a car that I actually like just to not have done business with them. Plenty of other car dealerships that keep their word out there. Save your money and especially your time and don’t go to this joint.

Super good service

Replacement of my 2014 Ford Edge backup camera went smoothly. My service manager, Pete was very courteous and communicative and kept his patience during a difficult interface with my third party extended warranty company, CarShield. I am very happy with the whole process.

The Work was a Very good job.

I got a new ranger here. Pete and Mitch were great to work with. Answered all of questions and there was no high pressure sale person or FI guy trying to up sell me

Service was great, but a little on the pricey side.

Great selection of cars. Extremely pushy sales reps. Made for an uncomfortable shopping experience. One guy we worked with mike was great. However his colleague was pushy and started to take over the sale process . Unfortunately for them that’s when we decided to take our business else where . And glad we did. No one likes shopping for a car with multiple people breathing down your neck.

We worked with Pete and couldn't have been happier!! He was a joy to work with and made a usually stressful situation, very pleasant.

Best prices/availability in the state.

Service manager was great.

Been going here for years, very experienced personal, and always have the parts I'm needing.

Iv bought 2 trucks from here. they are willing to work with you. And will get you the best deal they can.

GO ELSEWHERE! Went in for an oil change as we bought our suv there. We typically get full synthetic at our usual location. They did oil change without even asking what type we wanted. They Put in regular oil and when I question the older lady at the counter about it she said "full synthetic doesn't go into older vehicles like ours." Older?? Keep in mind we drive a 2015 ford escape. Later that night half of the bottom protective cover under the engine and undercarriage of the vehicle was just hanging off not even attatched! I put it back on as best i could and brought it in The next day taking time away from work. They informed me the mgr was offsite and he'd contact me. They DID reattach it then and when done the same guy who helped me the day before brought the keys in and said "sorry bout that", handed me the keys and walked away. Not acknowledging the issue, my time, the oil concern or anything. Still have not heard from management either. Dont waste your time!

I have a 2013 F150 that has been serviced by AutoNation since I acquired it. I did not buy it from them, but I have had it serviced though them from the beginning. The people working there are easy to talk to, and they inspect my truck when I bring it in for service once a year, and if they spot a issue they just tell me about it without trying to sell me on the maintenance, they only make suggestions, and it is my decision. Every thing that they have done to my truck has been superior, AND they wash it after they are done with it. The only negative comment is the chairs in the Quick Lane lounge. The coffee is great, but the chairs are uncomfortable for longer than 10 minutes. Great people, great service but uncomfortable chairs.

Awesome dealership! Friendly people and great deals!

We have been waiting for them to 'process' our refund for our extended warranty coverage for 6 months now. Incompetent finance department that continues to fail to execute a simple request. We brought in all necessary documents in February. They do not answer their phone or return voicemail. When you finally get someone to answer, they give you the run around that it will be processed and then nothing happens. They have no problem signing you up for extended warranty coverage but when it comes to cancelling it they seem to go silent. Will never do business here again.

All staff I worked with were very friendly and helpful. I was very happy. The loan I had gotten when I left got mixed up and declined but Anya worked some magic and found a new one. I do not live close to the dealership so Anya took time out of her day off to come to me with new paper work to sign .

They always have the best prices for OEM parts to fix my Rides. Add to that how friendly the people are who work here and you couldn't get me to go to another dealership. Top notch folks.

Dave Aune was our sales representative and he stuck with us all the way, always with a friendly but not overbearing presence and always caring for whatever was our need. If he could not handle it personally, he found someone who could.

I went here after I bought a lemon from there 6 years ago. They offered a lower trade in then another dealer, lost my house key while they were inspecting it, and asked me what price i saw so they could make sure they found all of the rebates. After talking to the manager about my lemon he said I should have joined the class action law suit and they wouldn’t do anything more. I had a 2013 focus which was my first new car and has left a bad taste in my mouth for fords.

Paperwork took awhile, but salesperson was excellent.

1 * because it will not let me go any lower. I purchased a vehicle Thursday the 27th completed the paperwork at 8:15 /8:30 and did not leave there until 11:30 pm. Took the car home used it for 3-4 days got a call on Monday afternoon that the finance guy screwed up the paperwork. He apologized up and down said they would make it right but finding out how much the interest was that they were trying to sell me I went to my credit union and got a far better rate. So I ended up being transferred to the finance manager Randy M as soon as he found out that I was getting my own financing and as long as they screwed up my paperwork last Thursday I was dropping the extended warranty boy did the attitude change their (Pissy and very cocky) worst experience I've had in my 35 years of buying cars. Took AutoNation over 20 hours and a couple of attempts to send me an accurate and correct purchase agreement that was after several calls to the General manager who never did call me back. Apparently doesn't care. So I called the next in command which I believe his name was Nathan. Told him I do not want to see, hear or deal with Randy Anymore. last time I talked to him was 20 hours later into this process I did get the correct paperwork to my credit union and he did lower the price a bit unlike Randy telling me I have two choices take it or leave it. I did have a good salesman Adam Colton did his job and the woman Brie who did the final paperwork the second time was good also.. Bottom line lesson learned never go to AutoNation again. Lesson learned by Chevy. UPDATE JULY 18TH... THEY NOW CALL ME AND TELL THERE WAS A SCREW UP ON THE TITLE EXPLAINS WHY MY LICENSE PLATES HAVEN'T BEEN HERE YET AFTER 3 PLUS WEEKS NOTIFY ME THAT THEY FORGOT TO GET ANOTHER SIGNATURE ON THE TITLE. Hands down this is the worst experience of my life from financing to all this paperwork and a complete screwup they act like they've never sold a car before in their life or is this just more games because they didn't screw me over like they were hoping what their BS finance crap.. either way you've been warned I would never step foot in this hole again.. Still after many attempts and many of voice mails to the general manager I have never received a call from this guy real class act.......

Great ! Wonderful bunch to do business with !!

My dad bought a car from here and he’s had nothing but problems with it. Brought it back in for issues within the first few weeks of him having it and they were less than helpful and rude. Ended up having to go somewhere else for the repair. Now the car needs a new transmission. I wish we would have went somewhere else.

They met my needs and price and helped arrange financing with my credit union.

I took my 2012 Ford Focus here for a warranty repair. They were very helpful and got my car fixed in a timely manner and I didn't have to struggle with the warranty or payment at all. They just fixed it and I was on my way. Although they 'suggested' some extra maintenance that seemed a little pricey compared to others.

Bob Swanberg is the best!!!

Bottom line: if you go here for service, expect to get a laundry list of required services that you can't trust and probably don't need. I had to use dealership for service due to air bag recall. After 3 attempts to reach service dept. to schedule, I finally got a call back. Was told they needed my car for 2 days to do replacement, so I requested a loaner, which put the service out 1.5 months. About 2 wks prior to that date, got an abbreviated voice msg from service guy saying, "I'm cancelling your appointment; we are out of parts. Call us back in a month." Got it rescheduled a month later after ensuring priority this time. They replaced the air bag; but they also give me a laundry list of things that supposedly are either safety issues or maintenance issues that needed to be addressed totaling well over $1000. Examples: worn tie rod = safety issue, leaking head gasket. Problem is, there's no looseness in steering or wear on tire, and the car isn't burning oil or have anything more than minimal discoloration around valve cover and block. Independent mechanics confirmed the big items didn't really need to be acted upon! And in some cases, I didn't even need the independent opinions -- Autonation said I needed new wipers, but I'd just installed a new pair of high quality Bosch wipers a month earlier, which work great. So they try to get you to agree to hundreds of dollars of service you don't really need, and I'm pretty certain their recommendations go on a Carfax report even though they are erroneous, so it affects trade-in values. So beware, and have the recommendations confirmed elsewhere.

I brought my car in for a factory recall requirement. The customer service person with whom I was assigned was so very helpful and kind and patient. Even though the mechanic made a mistake and left an air bubble in my radiator which caused my car to overheat the next day, Karl arranged for me to be picked up , and my car towed and everything was completely handled and taken care of with no cost to me. It was incredibly responsible, and Karl was gracious and understanding throughout.

one star Worst General Manager in the business. No morals or values who only wants to take as much money as he can steal from every new customer. Be cautious.

This is my fourth or fifth vehicle I have boughten from Auto Nation Ford I usually have no problems and the guys are great with me. For some reason someone got lazy and did not pay off my old vehicle from trade-in and it wasn't until I called them that they would take care of it and i check 4 days later they still have not sent it out. Somebody crap the bed and I am very disappointed but I would recommend buying a vehicle from AutoNation that's why I gave a number two overall

I called ahead to see if I could have the license plates put on a new vehicle I purchased there. The service manager I talk to told me I would only have to pay for the bracket upon arriving there I had a long wait then was charged To put the bracket on. I will not be back.

Steven was great to work with. Got me in very fast and they were quick on the oil change. I?ll definitely be returning again.

Very nice people on the team!

Bought a 2006 honda accord from them 2 months ago. Supposedly went through their inspection process. The car has been an absolute lemon. Stranded me multiple times already. .....bad cell in battery, wouldn't start intermittently, this should have been caught, first week ....glove box light stayed on even when door closed, drained battery, wouldn't start, 3rd week ....cooling fan wasn't working, overheated on idle, 2 wks ago, this should have been caught And today, turns over fine but no start. Appears to be fuel or spark related. No, I would never buy another vehicle from this place.

While they couldn't reproduce the noise my car was making, they spent a great deal of time trying to resolve the issue. They did make sure my car was safe for me to continue driving. There was a scheduling mix-up and Mert worked with me to get my car in at a time and in a way that worked for my schedule, and put me in a loaner to make life easier. Everyone was friendly and courteous, but I would highly recommend working directly with Mert. I'll be going back to AutoNation.

Prompt, professional service. My car was left clean. Loaner car was deffinately a plus.

Tricksters

Great friendly people to work with when buying a new car!

They don’t listen and you get a different story from every advisor you talk to.

Helpful staff to help find the right part's

We had a very positive experience buying a car from AutonNatiin Ford! The customer service is outstanding and we felt very confortable with the staff. They were also very responsive and timely getting the car to us. I highly recommend this place! Alison

Car would not start. Battery replacement. I Like having coffee available. Employees were friendly and courteous.

I have postponed shopping for a newer used vehicle for at least two years because I felt intimidated and stressed out with the whole haggling process. I love that Auto Nation gives you the price On Line so you can research everything about the vehicle to determine if the price is fair. Even though I was a half hour early for my appointment, my salesman, Dan Johnson had the vehicle that I was interested in inside and ready for me to test drive. He was very knowledgeable about the vehicle and he answered all of my questions. I have already recommended Auto Nation to many people and will definitely shop there again.

Very helpful, prompt, friendly service.

sold me a defective car. needed to replace the gasoline engine in my hybrid. engine light came on the day i picked up the car.

Airbag recall. Auto Nation Offered loaner car with appointment and I drove off with repaired car the next day with $0 dollars out of my pocket. Very good experience.

Excellent place to go

Offered me $250 for my trade in after waiting hours, then text me 10 mins after I left that they could do $1500... Slimy unprofessional salespeople. Had to ask for my keys several times before they LET me leave.... Save yourself hours of time and thousands of dollars by buying from any other dealership in white bear! I’m so glad I did!

Offered me $250 for my trade in after waiting hours, then text me 10 mins after I left that they could do $1500... Slimy unprofessional salespeople. Had to ask for my keys several times before they LET me leave.... Save yourself hours of time and thousands of dollars by buying from any other dealership in white bear! I’m so glad I did!

Quick oil change! Nice service people, my first time here and I know I'll come back here for next oil change.

Always busy but otherwise a good place. Serve Dept is always responsive.

They sold me a lemon. Everyting that could go wrong with my truck has gone wrong in the 18 months I've owned it. Now I still owe $11,000 on a truck that's worth $2,000. Stay away from them!

DO NOT RECOMMEND. They're "warranty" is a scam. They intentionally put defective parts they consider as general maintenance on the vehicles they sell and the warranty doesn't cover general maintenance. So when I brought in my car for service, they want me to pay over $1000 for 2 brake pads before they do anything, even a diagnostic!

This place is a sham! They sell warranties that cover nothing! They sell vehicals that are a setup to screw people with bad credit! Needed major repairs done that I was told by Mitch in financing when I bought this truck that "all gaskets, seals, and hoses, anything fluid touchs! Is covered by this warranty"......" I did for you want I would want someone to do for me I found you the best warranty I possibly could".They are trained to show you a dream, but sell you a nightmare!......this place has been nothing but a problem. If I could go back to January I would never have bought this truck! Thank you for selling me the opposite of what I asked for! And I asked for a reliable truck! Bought in January power steering was stiff I figured it was because it was -50° out well here it is 80-90° F and still super stiff, the wife won't even drive it because it doesn't feel safe and I have to agree! I was in a major jam and they said they could help instead this thing has been a nightmare! Leaking break lines! A rear main seal that is safe to say was completely gone before I bought it! Take your business elsewhere! To bad someone can't leave me a reply saying how they want to earn my business back and would like to make it right! But nope probably wont ever hear from them! Call the gm and can't even leave a message I ask for a call from the GM and still no call!

Terrible service, I literally talked to 8 different people and all of them had no clue what was going on. If you want to go through hell while getting a car come here. From wrong financing information, to getting my loan wrong after it was done and I had the car a true nightmare!!!

Great service

I paid $3,000 for the Platinum Warranty pkg when I bought my 2018 Escape. I was told by the finance guy it paid for EVERYTHING but tires through the life of my loan. So now today I'm here getting an oil change, new windshield wipers & alignment & its costing me money ! WT ! I'm not a happy person right now. Plus I've been here almost 2 hours! So much for Quick Lane ! Plus their lobby area has no water, no coffee, no nothing ! My husband warned me not to buy a Ford. I should have listened.

Please don't be fulled and buy whatever they claim to be "GAP". They are scam and really do their best to make things hard on you incase of any claim. Absolutely horrible! They do their very best to make cases so they end you end up not qualifying for the GAP insurance that you paid for! You probably don't believe this till it happens to you. In my case, I purchased GAP because it was well advertise by the dealer to me at the time of purchase. Then my car got total and I have direct experience with them. I would recommend doing research and shopping around for different GAP insurance. I am still dealing with them for more than two months.

Do not come here unless you enjoy terrible coustomer service, and being over charged and jerked around. I got a quote for 2/3 of the estimate they gave me at Auto Nation and when I went to go pick up my car they lost the key and refused to replace it. I don't know how an operation like this is still in business. PITIFUL

The service is great and quick.

Service staff is friendly enough. Not too helpful with my issue though. I won't be buying another Ford product.

My experience was the worst I have ever had. I have purchased over 20 vehicles and never had the issues I did here. The first delivery date was supposed to be in March. I finally got the vehicle in late April. It was dirty upon pick up and had body paint issues. I took the vehicle regardless and have felt much better about it since I have left the dealership. From pricing to to communication to delivery to execution there were issues in every stage that I didn?t feel good about this purchase.

Sloppy, dissatisified as customer is not priority, and attention is only focused on customer when it comes to filling out this survey. Had to chase them many times for status of vehicle ordered in December -- picked up on May. They can blame the manufacture all they want -- they just have to make the right timely calls. Well used folder (many staples) given to me for final documents -- are they saying, after a high-end lease sign-off, a tatered folder is all they had?

Steve at auto nation was great to work with. Always made sure I was informed. My issue with ford is that they won’t fix my clutch knowing everyone has the same issue. I have had replaced twice and owner before me once. Way too expensive for me to fix Ford should be responsible. Because of this I will never buy a ford again. Now I drive around with bad clutch and can’t even sell because of this. No one at ford seems to care.

Sales Rep. Nehemiah Olson was very courteous and professional. He was very knowledgeable about the vehicles I was looking at. He walked me through details on the options and operations of my new truck, answering all of my questions without hesitation.

Service was quick and the Ryan was very helpful. Saved me money. I did not realize I still had prepaid oil changes left.

friendly customer service and it feels like they value your time so they are quick

Fast and courteous parts and service people. I always take my Ford to Autonation!

The Quicklane is anything but quick. I waited a half hour and still hadn't been approached by an employee to ask what service I was requesting. I waited another 15 minutes and my car was still not in the shop. When asked how long it would be, I was told it would be another 15 minutes before my car is pulled in. It probably would have been at least a half hour to an hour just for the oil change. I don't know how anyone can be comfortable with 2 hours for an oil change. I would have left at a half hour if I hadn't been blocked in waiting in line.

The manager of service is top of the line. The others, meh. I cant stand this dealership. And I will never buy a Ford again because the cars genuinely have problems and break down quicker than others. Toyota for me next time.

Geoff, our sales rep at AutoNation, was amazing. No pressure sales and extremely knowledgeable about the car and process. We purchased the car for my mother and he was wonderful with my mom too. AutoNation had a fair price on the vehicle we purchased too. We looked at a used car at a competitor and the AutoNation has a similar vehicle with more options, less miles, and ~$1,000 less.

There service department sucks. I brought my car in for brakes and my car has been in the shop for four days. I called yesterday morning and they said they haven't even started on it and that they will try to have done before I had to go to work and they will call me back . I never got a call back and I'm still waiting on my car. I will never bring my car back here they can't even do one simple job.

The people were very nice and helpful!

Wow, a truly terrible experience. Usually they have been ok: but not today and I will not be returning here again. So my car was in the shop yesterday and I have a loaner for the weekend. The woman who checked me out said the tire sensor gauge might go off “randomly” but not to panic. It does go off a few hours later so I put air in. Next day, came out and tire is completely flat. Look inside trunk for spare, NO SPARE. Not even a doughnut. Try to use a little fix a flat so I can drive it over to them. No luck. Call the dealership and they say I need to have my company tow it back to them, that I might get charged for the tire because I used fix a flat and because service does not work on Saturdays the “quick lane people” can’t even tell me where my car might be. Otherwise I would go get my car and be done. Have used this dealership even when they bought out Walker but had misgivings. Now I know I will never use them again for sales or service.

We were very happy with the process of purchasing the 2012 Ford Focus (the second Focus we've bought here), when as we were going out to the exit door from the yard at completion of the transaction we were told that there is only one key, and that they used to spend a lot of money on keys. We feel that we should have been given 2 keys with the car.

From the start to finish when I brought my car in, Ford Auto Nation staff was very kind and helpful. My experience has been nothing but exceptional. I thought my car was leaking oil and turned out it was a much bigger issue then that. The quick lane service looked at my car and informed me what the issue was. Then they percided to sit down with me to explain it and pointed me in the right direction on getting the problem fixed. The next day I dropped my car off to get it taken care of. Carl in the service department kept me informed and up to date while my car was being serviced for two days. I highly recommended Auto Nation!! Thank you for such great service.

Internet Sales Consultant Colton S., Sales Manager Mike F., and Finance Manager Mitch G. went above and beyond to work through a deal on a vehicle purchase for me while I was deployed overseas several time zones away. I highly recommend the dealership for their professionalism, flexibility, and excellent customer service !

Everyone was very accomodating to my needs and wants. The experience was wonderful and I'm loving my new Escape. Thank you WBL AutoNation Ford!

My Ford Edge has a recall on the air bag. Made appointment, dropped off night before, picked up next day. Making appointment was smooth, so was checkout. They also did a inspection and found a problem that I didnt know about. Highly recommend

This is the place. : ) Brianna was really helpful. I would buy a car here again .

They sell your Info to 3rd parties

After having a bad experience buying a car at AutoNation, I returned it four days later. Fortunately, the process of returning the car was smooth and the person who helped was respectful with my time, decision, and money. The service today was great. I hope in the future Autonation can deliver a better service when it comes to trying to sell the extras and respect the time and money of customers.

Worst place you could ever go to the car check in Is horrible and the people have about attitude

Very Professional and Dedicated Staff. Will use this same Dealer for future service on my vehicles.

Great service awesome employees. Mike Laabs answered all my questions. Thank you very much for all your help.

Absolutely STELLAR customer service!!! I live in Arizona, and ordered hard-to-find parts via their website that needed to be special-ordered {which are on the verge of being discontinued} for a 2008 Lincoln Town Car Signature L, and they put forth every effort to make sure everything was as smooth and fast as possible! And, they also had the lowest prices of anywhere on the entire internet!

Pleasant. Everyone very friendly and attentive at during my visit.

I helped my daughter buy a car. She was at the dealership for 5 hours to complete the deal. I was there for 3 hours. Shameful! You should be able to transact a deal in less than an hour.All we were told is that is will be just a few more minutes. It was 3 hours! Can you even tell time?

Great experience. Phil and JP were wonderful

My sales person was great. However, there was some information I wasn't provided by dealer until AFTER the purchase was made. I also have concerns about the finance person. After the sale was finalized, I found out the dealership only had one set of keys. These are the expensive ones that cost about $250 each. There were also no floor mats and no owner's manual. The sales person got another key from the previous owner to me pretty quickly. Still waiting on the other items. The car was cleaned with a bunch of strong cleaners. As someone who has allergies, I just overlooked this and figured that's the way it is when they try to get a car clean. A few days after the cleaners wore off, I figured out it was because the car smells like cigarette smoke. No one smokes in my family. I get headaches in the car as it's been several weeks and this smell isn't going away. Again, this wasn't communicated to me and because of the cleaners, I couldn't tell until the cleaners were gone. Lastly, the financing process was not a good experience. After I decided I wanted the car, I was told it would take about 45 min. to process. The first person that came by was the manager. He had sample interest rates. I gave some push back to the rates because they were too high. He told me he'd "run them through" to see if I could get better. He came back and told me I was approved for a much lower rate and showed me what that would look like. Then a finance person came by to get more numbers. He started talking about rates for the loan. I told him I was already approved for the rate. He told me that he was the only person that can run that through and I wasn't approved for anything yet. Ok, getting pretty annoyed at this point, but let it go. When I was approved and ready to finish this out, he tried to hard sell me an extended warranty. I kept telling him "no". By this time, it was after 9pm, and I was an hour away from home with my 7 and 10 yr olds with me. I told him NO for over 20 minutes and I need to finish this up to get the kids home. He insisted he was required to go through all the possibilities for extended warranties. I already had sent my older teen home with the vehicle I used to get here, otherwise I would have walked out. The whole process that I was told wouldn't take more than 45 minutes ended up taking several hours. I don't know if it would have been any different if my husband was with me (it shouldn't have been), but the hard selling, the dishonesty I was feeling and the whole process did not make me feel good about this dealer. When I overlook the smoke smell and the headaches I get from it, I love the car.

After making repair appointment (2 weeks earlier), I dropped my vehicle off and was told 4 hours later that they hadn’t order the parts. Unreliable and I will not be goi g back. Thanks but no thanks, I’ll be bring my vehicles elsewhere.

I stopped in for an oil change, I was able to get right in. Amari Burrell was very polite and helpful from the moment he greeted me until I left. I also had my children with and Amari was very personable with them as well. Cost was very reasonable compared to many other places in the area. Keep up the great work!

Dropped off my 18 Accord for a oil change it was quick and easy they even reset my TPMS light

Excellent customer service. Amari was very helpful from beginning to end. I was able get right in for my oil change, there was plenty of things for my kids to play with to keep them occupied while we waited. Keep up the great work!

I had an 8am wednsday service appointment on 4/3/19. My wife Diane dropped 2012 Suburban off at 8 am and left a detailed list of mechanical issues (from a very reputable Chevy dealer) that needed to be done. 1st of all you called us each day but did not look at truck until 4/4/19 late afternoon. Why the apt?? 2nd you didnt do all that was.on list?? Who ever recieved the vehicle made Diane very angry when he brushed the service report off like it didn't matter. She emphaticly told him we wanted everything on list done and call us with what was and wasn't covered under warranty. We truthfully did not care what it cost! Just wanted the work done. Now I will take the service report to the other dealer and have everything you didnt do done there. I think your mechanics did a nice job and in a timely manner once they got the truck. I think your maintenance managers need to listen to the customers wants better. Pretty simple do whats on list! The list was done during an oil change 3 weeks prior to appointment . Your maintenance did a oil change anyway. I think I approved this when in call with manager about transmission oil coolant line thought he meant transmission fluid drain and fill. Which if they would have looked at the list it was on it. I will be going to Chevy dealer for service from now on. I will be going by recommendation to Hudson Ford for warranty work from now on!

Great experience!! I purchased my Escape at Auto Nation a few years ago from a great sales guy, Geoff. Recently got a "warning signal" so we dropped it off for them to look at. They were very busy, but said they'd look at it in a few days. It ended up being something minor with the battery cable and received my "scan" free. I was ecstatic as I was hopping it wasn't more and will be trading it in soon, so didn't want to sink a bunch of money on it. Thank you management for "doing the right thing"! The customer service and keeping me posted on progress was excellent too!!

Great people working here. Sold my car. Wished for a better offer but glad it's all over with.

I had excellent service. Communication was clear and services rendered perfectly. I will be back!!!

This place was great! We got to work with Nehemiah Olson and we live a couple hours away, he was very good at keeokee in touch with me and answering any questions I had. They were very friendly and made sure I knew about everything about the vehicle before we decided to purchase it. It was a great experience for my first purchase! Thank you to everyone else who helped us and got me my dream car!

Fast and easy service for taking care of the recall on my truck

I've been a long time customer of this establishment, Tousely Ford and now AutoNation Ford. I've recommended them to several friends and family members. They're a very friendly, professional team. I trust they're work on my vehicles, very good quality work. =0)

Derek was very knowledgeable about all the F150s that we looked at and was patient with me and my many questions. He never pressured me to purchase any vehicle but helped me through the process to find the right truck.

Great customer service and friendly staff. They made buying our car super easy!

Bob Swanburg is great! He makes the buying experience easy. I recommend Bob and Autonation Ford without reservation.

Rich our sales person was great to work with to buy our vehicle. I have purchased at AutoNation before and will purchase again from them.

Made an appt. Was assured I could get right in and it would only take 1-2 hours tops. Asked if I wanted a loaner, too. When I arrived was told no one was there to do my service and I'd have to wait 3 hours for someone then it would take 2-3 hours to complete. I asked about a loaner, was told no way. Why bother making appointments if this is what happens! After sitting for 1 hour, they magically found someone to do it and it only took 45min.

Very nice customer service was in and out in one day AutoNation great plays Cindy great service

Everyone I worked with was very friendly and made me feel comfortable in the whole car-buying process.

Cindy in service always takes care of customers, she treats all like customers should be treated.

excellent service with Bob in leasing and jon Phelps ! thank them both for the great service!

I dropped off damaged tire and as my particular tire was not available they quickly got the manufacturers replacement, The replacement came in, it was promptly mounted and balanced, and I was notified the following morning and to come in at my convenience to have it installed. Car was brought in immediately, tire installed, spare tire put in trunk, and out the door I went. Super service experience.

I just bought a 2010 Ford F150 from AutoNation. This was probably the best car buying experience I've had. Lincoln was my sales rep. I couldn't ask fora better person. Everyone at AutoNation was very nice. No high pressure. Dan handled my financing. He worked hard to get the best deal for me. I will consider AutoNation for my next auto purchase.

Our experience was pleasant. We felt no pressure, were shown exactly what we were looking for and Lincoln, our sales person and everyone else, were able to answer our questions and move the process along as quickly as possible. We never thought we would be driving a car home that day, but we did. Thank you.

I waited 2.5 hours for oil change - I will not be back

Autonation ford continues to disappoint in terms of their service and quick lane services. About 80% of the time I go for my routine checkup and/or oil change... there’s always a quality of service issue. Today, I had a 10am appt in the quicklane. I was 8 minutes early. I came in to check my vehicle in... the guy at the counter was shocked as apparently someone else said they had a 10am appt as well who came in before me... apparently this other guy didn’t actually have an appt. So.... here I sit and it’s 10:25am and my vehicle is still outside and not in the bay. It always amazes me as they don’t check to confirm on their Scheduler who ACTUALLY has a confirmed appt. this has happened before and now I am way behind in my day as I won’t get out of here for another hour or so... depending on whenever my truck gets in! Just bad planning, scheduling and customer service. The buying a truck here was a good experience but the service dept/ quicklane has been problematic about 80% of the time. I will never buy another maintenance package here, nor will I ever take my vehicle here for an oil or routine check up once my maintenance package runs out.

Sent in preapproval online, called and told them I wanted to look at 2 vehicles within 700 dollars of each other. Told them I had poor credit and the only money down was a trade-in(which I gave them year/mileage). Said I did not want to drive an hour if I would not be approved for financing. Took my pre-approval and told me to come on up! Spent an hour getting pay stubs and bank statements then drove an hour to the dealership. Staff was nice, but when the time came to sign papers, they asked for 1300 dollars down, which I had told them up front I would be unable to pay. Never once told me the value of my trade in. They then told me they had some other CARS i could buy, but the vehicle I had specifically inquired about was an SUV. I spent almost 3 hours there and walked out with nothing. One particular staff member was very loud talking about my tough financing when other customers were around, no privacy whatsoever. Quite humiliating. Lost a returning customer.

Very friendly, helpful people from top to bottom! Everyone was cheerful and happy. Service tech was extremely accurate on diagnosis and service performed. Cindy from the “Gold Team” was friendly and quick to get my vehicle in and out of the shop. I needed a few different items looked at and repaired. The work was fast and exactly as needed! Would definitely recommend!

This is our 3rd vehicle from AutoNation and Terry Freshwater. We really enjoy working with Terry!

I was told my service would be 40 min. It actually took 2 hours. Not a big deal but be honest with people. I also noticed the service document had 45 minutes as the total time it took to complete the job. Funny?

Honestly, this company follows through on their customer service. Please remember that customer service serves both the business interests itself, as well as their customer's needs. In every situation, this business has had good people who care to help. Excellent experience with our car purchased with Autonation. Thank you.

We were well taken care of!! Thank you Auto Nation Service staff!!

The Service Department is excellent. They're quick and don't try to sell you extras.

I had an appointment that should have taken about 1/2 -1 hour in quick lane. I requested a phone call when my car was done to come pick up. After 3 hours of not hearing anything I decided to call them. The guy who answered the phone couldn’t find my car in the “black box” so, he put me on hold. He must have forgot about me because 5ish minutes later someone else answered the phone. This person said my car was ready. Went to go pick it up and they still didn’t have the paperwork printed or my keys at the front desk and that they had to go find them.

Polite and serviceable. He was quick to come to me so I didn't look lost and or confused. I did not have to wait too long for my car to get done. Great job.

I was very happy with mark and Jerry mark helped us move my junk to new Ford escape just love it thanks to all

This is our third car from White Bear Ford (AutoNation.)

My service was pretty quick however they didn’t go over anything with me. I just paid and left. The receipt just showed that I paid for an oil change and declined the rotation. I had to call back to ensure they checked all of the fluids.

There was a long wait time for the financial person. But you were busy. I clearly stated that we were tight on funds to purchase vehicle but finance guy pushed like crazy to get us to buy the extended warranty and we were not interested. I had to be forceful. It should not have taken so long to sign a few documents and hand over the funds. Mechanics wise they were good except one issue. I was continually dealing with a slight oil leak. They could not figure it out. I as a woman suggested that maybe they need to look at the pan itself. Maybe there is a burr that needs to be sanded down or a small dent. They looked at the pan and filled the gap and TaDa it was fixed.

Good price. Great service.

Friendly and courteous staff that do great work. Everyone I dealt with was great. Job was done quickly and affordably.

I went there today drove 6 hrs to be left outside and forgotten about all together twice same guy 20 minutes the first time 45 the second thanks for a long day guys

My wife and I worked with Derek at the white bear lake store and our experience was spectacular!! I will definitely purchase from him again. Jake

Great place to shop would recommend 11/10

I found the whole experience of having the passenger side airbag replaced smooth and trouble free. Karl Bennett was instrumental in the process. He was very clear about what was to be done, how long it would take (it was done earlier than he said) and I was confident that when the work was done, it would be first rate.

They’ve been steadily going downhill since the AutoNation takeover of Tousley Ford. My family has done business with this location for years up until the last 4 or 5 years. I try to give people the benefit of the doubt but no longer. I have had repeated bad experiences with AutoNation White Bear Lake. I had to wait nearly 3 hours to buy my car there. I’ve had to wait up to 20 minutes before even being greeted at the Quicklane. They’ve charged me up to $80 for a regular oil change and tire rotation. The service department has been worse and worse also. Most recently I brought my car in for the Ford Takata airbag recall. I was told a loaner wouldn’t be available for three weeks. I made arrangements for my own transportation and set an appointment. Even though I had an appointment for the service at the crack of dawn when they opened, I was made to wait in line overnight while other cars were serviced. What was a half a day job took twice that. Once I got the call to get my car, I had to wait in line while other people that came in after me were taken care of before me. After I made it to the counter, I had to wait an additional 20 minutes for them to find my car in the lot and drive it in. During this time, another person who was picking up their car was given the wrong car. Supposedly the service techs lost her vehicle. Finally upon receiving my car I noticed damage on the lens cover on my dash. So I went back in and told the manager. He looked at it, stated he had my ticket open still and would get it taken care of. I asked how we’d get it replaced. He said, “I’ll call you.” I still haven’t received a call and don’t expect I will. Lastly, while I was in I had them do a diagnosis on another engine problem I had. They found the issue and gave me an estimate that after calling around to other shops is at minimum $350 more expensive than the highest estimate I was given at other shops. And I bought the car from them. My family has discontinued doing business with AutoNation Ford White Bear Lake and I’ll be doing the same.

Hands down the easiest car buying experience I have ever had! Friendly staff and no one was pushy at all!!

The experience from beginning to end was very good. The negotiations were pleasant and I felt like they were very transparent with us. We drove out with a new car and a great feeling that we got a good deal. Everyone we met from the reception desk to sales to the sales manager to the finance manager were very nice and pleasant to work with during our buying experience.

Have bought 9 vehicles throughout our family there. The one manager knew me from my dad buying all of his vehicles! there was one issue with our vehicle after we bought it but they stepped up and help fix it! Will be coming back again!

Great experience from start to finish! Excellent customer care. I feel that they went above and beyond to see that I got my car of choice. And I did!

Purchased a new Ford Focus from them, it was easy and fast. My next Ford vehicle will be purchased from them. Highly recommend, great people!

The only reason I went here was because I saw the car I wanted online. it was a great car - I can't say anything bad about the car itself, at least not yet (!) That being said, I would never recommend buying a vehicle from AutoNation in White Bear Lake. After spending the usual and customary 3 hours to purchase a used vehicle, I was escorted back to finance to sign all my paperwork. I was presented with all the "extras" as they normally try to sell you - thousands of dollars in warranties, coverage, etc etc. After declining it twice, the woman looked at me as if she was confused I was saying no... She just didn't "understand". I said the reason is, I'm spending thousands of dollars on a vehicle and I didn't want to spend any more! She then followed it up with, "Do you need to call you husband to ask him?" As if I needed permission to spend my own money, or my decision making needed approval from someone else. At the end of everything she, again, handed me a brochure and asked that I talk to my husband about it. Ridiculous! Are you kidding me lady? Not to mention the salesperson had chewing tobacco in his mouth the whole time and couldn't answer any of my questions without consulting someone first. But even then I'm not sure he ever did ask anyone - because his answers were all , "yeah, I don't think so...." Or "yeah you should be able to.... " I sent my feedback to the sales manager the following day - only to have him call me back and make me feel as if I was over-reacting. Uh thanks? Not quite the "apology" I was looking for buddy. I came to pick up my vehicle a couple days later after they said it was ready to go - I was told they put in a "customary 5 gallons of gas" and someone had to run to the gas station quick - "do you mind waiting?" Any other car dealership, as least the ones I've dealt with in my 30 years, ALWAYS fill up the tank. Again, I'm spending thousands of dollars -- the least you could do was fill up the gas tank! My first stop after leaving the lot, was the gas station. AWFUL experience.

The only reason I went here was because I saw the car I wanted online. It was a great car - I can't say anything bad about the car itself, at least not yet (!) That being said, I would never recommend buying a vehicle from AutoNation in White Bear Lake. After spending the usual and customary 3 hours to purchase a used vehicle, I was escorted back to finance to sign all my paperwork. I was presented with all the "extras" they normally try to sell you - thousands of dollars in warranties, coverage, etc etc. After declining it twice, the woman looked at me as if she was confused as to why I was saying no... She just didn't "understand". I said the reason is, I'm spending thousands of dollars on a vehicle and I didn't want to spend any more! She then followed it up with, "Do you need to call you husband to ask him?" As if I needed permission to spend my own money, or my decision making needed approval from someone else. Mind you, the financing is my name, and my name only. At the end of everything she, again, handed me a brochure and asked that I talk to my husband about it. Ridiculous! Are you kidding me? Not to mention the salesperson had chewing tobacco in his mouth the whole time and couldn't answer any of my questions without consulting someone first. But even then I'm not sure he ever did ask anyone - because his answers were all , "yeah, I don't think so...." Or "yeah you should be able to.... " I came to pick up my vehicle a couple days later after they said it was ready to go - I was told they put in a "customary 5 gallons of gas" and someone had to run to the gas station quick - "do you mind waiting?" Any other car dealership, as least the ones I've dealt with in my 30 years, ALWAYS have the vehicle ready to go, and fill up the tank for you. Again, I'm spending thousands of dollars -- the least they could do was fill up the gas tank! My first stop after leaving the lot, was the gas station. AWFUL experience.

The only reason I went here was because I saw the car I wanted online. it was a great car - I can't say anything bad about the car itself, at least not yet (!) That being said, I would never recommend buying a vehicle from AutoNation in White Bear Lake. After spending the usual and customary 3 hours to purchase a used vehicle, I was escorted back to finance to sign all my paperwork. I was presented with all the "extras" as they normally try to sell you - thousands of dollars in warranties, coverage, etc etc. After declining it twice, the woman looked at me as if she was confused I was saying no... She just didn't "understand". I said the reason is, I'm spending thousands of dollars on a vehicle and I didn't want to spend any more! She then followed it up with, "Do you need to call you husband to ask him?" As if I needed permission to spend my own money, or my decision making needed approval from someone else. At the end of everything she, again, handed me a brochure and asked that I talk to my husband about it. Ridiculous! Are you kidding me lady? Not to mention the salesperson had chewing tobacco in his mouth the whole time and couldn't answer any of my questions without consulting someone first. But even then I'm not sure he ever did ask anyone - because his answers were all , "yeah, I don't think so...." Or "yeah you should be able to.... " I came to pick up my vehicle a couple days later after they said it was ready to go - I was told they put in a "customary 5 gallons of gas" and someone had to run to the gas station quick - "do you mind waiting?" Any other car dealership, as least the ones I've dealt with in my 30 years, ALWAYS fill up the tank. Again, I'm spending thousands of dollars -- the least you could do was fill up the gas tank! My first stop after leaving the lot, was the gas station. AWFUL experience.

Recently purchased a new Ford from AutoNation in White Bear Lake. They were honest and upfront during negotiations and I felt like I got a great deal. The biggest surprise was that the people we dealt with, from the front desk, the sales staff, the sales manager and the finance manager were friendly and nice. Once we agreed on a price, our sale process was smooth and fast. Kudos to them - would recommend buying there anytime!

Such a great experience when you buy a car. The customer service is absolutely amazing!

Next time I need a Ford Raptor this is where I'm going to go.

Just had my 2014 Ford Escort in for a works oil change. Plus had them fix the recall on my gas tank. First time I have been here. Usually go to the Ford dealer in Coon Rapids. Had a good first experience. Car was taken in the shop right away and done in a decent amount of time. However they did not offer me a car wash and Coon Rapids dealer always washes my car for me! One strike against them!!

AutoNation went out of their way to come pick up my vehicle repair it and return it to me this kind of service is almost nonexistent anywhere else! Thanks again autoNation! Especially Service manager Dave At their diesel repair shop!! Thanks Sam Good

Our sales person, Jacob was really nice to work with and I'm happy with my purchase. However, Jean, the finance person was horrible. When I didn't want the gap insurance (my auto insurance has gap) she just berated me and told me about when her car was stolen and was just mean mugging me and sighing at me. Then when I didn't want the extended warranty on my used Subaru she continued to just be awful to me. I had to explain that I budget for things like a car breaking down and don't want the warranty. My husband was wanting to give into her hard sell and wanted to make sure I didn't want it, so she saw him as her ally and just kept talking to him and basically putting me down for being so stupid as to not take this amazing deal she was giving me. To cap it off, I went to deal with the rental car, and as she was walking him out of her office he was trying to say well Subarus are really reliable so we aren't worried about it, to which she said basically how awful and problematic HER Subaru was and when I approached them she repeated it while looking at him, so that I would hear it. Ridiculous. We couldn't believe how awful she was to work with. Why would you put down the purchase we just made from your place of business? I get that she is incentivized to sell these things but you can't be mean about it with today's informed consumers who come in knowing what they want and already having read whether they should get a warranty or not. I would give sales 5 stars and finance 1 star so I'm going with 3.

I went in for an oil change. Without my permission, an additive was added which resulted in my total charge of almost $100. I did pay it but I think I should have been consulted as to whether I wanted this addition. That was poor customer service. I hope this doesn't happen to someone else.

I will never buy a vehicle from here again! Their customer service is beyond terrible. I did the same thing your doing and looked at reviews on here, I figured that maybe some people just got unlucky, wow was I wrong! I'm just a normal person and I'm only writing this to warn you and hopefully save you from what I went thru.... Do not buy from here! I wouldn't let anyone I know buy from here. Thankfully we didn't have something major happen, yet. It all started when we drove out of the showroom "bay" after we had already purchased the vehicle. My wife was following me and I noticed that one of the headlights were out on the new vehicle headlight (driving light) so we turned around and talked with our salesman who said that they would fix it quick. The salesman drove it over to the maintenance area and couldn't get out of the vehicle because of a malfunctioning door so he notified us that the vehicle couldn't leave without that being fixed, we were disappointed because we live 1hr 45min way but it wasn't that big of deal so we drove home. The next day, the salesman called me and said the door is fixed but the headlight was much more than a bulb and would have to be completely replaced but it would take a week to get the new part so I asked if they could just deliver the vehicle to me and I'd replace the headlight myself, all they have to do is send it to me and he said that would be fine. Fast forward... the vehicle was delivered promptly which was nice but it all went sour when I recieved the "new" headlight they purchased to replace the one they said they would replace. The headlight I received was terrible (basically garbage) it was sun damaged (fogged over), it was missing the dust cover, and the brackets were broken that are needed to mount it to the vehicle. So we was very disappointed again.... since then I have called Chris, apparently the GM? No call back. I called Andy S the manager for two weeks straight, two call backs but I missed both and tried many times after that with zero call backs and I called corporate in Flordia with no returned call... my salesman Dan seemed like a really nice guy and was really helpful and also Lance seemed helpful. At this point I have given up, thankfully it wasn't something serious. They have terrible customer service and management is terrible, no one I know will buy from them over this, a headlight and they lost potential vehicle purchases and they seem not to care lol.. also, their inspection is bogus so get your vehicle inspected from a outside mechanic. I was told its basically just for looks they don't actually go thru everything. I'm just trying to help you, you have been warned, I didn't believe the reviews and I should have. Please autonation do not post and say contact our management at that number like you've told everyone else because that number wasn't to a manager that was a main line and it didn't get me anywhere! I hope these people take my advice! DON'T BUY FROM HERE!

yes absulutely!!our saleman very friendly he welcome us asoon we enter the biulding.

Overall experience was very good. Whole process went smoothly. Only drawback was the pressure to buy extended warranty. I declined but pressure continued.

They were very helpful and quick to help me get into my new truck after my accident where my other truck was totaled

When I called nobody said that the rentals weren’t available till April 11th so March 8th I took my truck in thinking I’d have a rental because I have to work the next 6 days straight and get told there is no rentals and they would call me Monday March 11th to let me know what’s wrong and see what we can do. So Monday rolls around and nobody calls so around 5 I go up there and get told that red team doesn’t even work mondays so nobody was there to look at my car. So I left my car for 3 days and had to bus for my car to sit in they’re parking lot and what’s worse is I had left it with the manager. Only went there because of the rentals. Will not return

Great experience!! Came in looking at 1 vehicle happen to see a different 1 I liked test drove it and an hour later it was mine!! No pressure to buy! Great people I'll be coming back!

Great service and great people

Their customer service is exemplary, they are very attentive and listen to what you need. Love my new Ecape!!! Thank You Auto Nation!

Very pleasant experience. Just found a slightly better deal someplace else.

Took 6 1/2 hours at dealership to finally drive away with our new to us car, we paid cash. Took our car back to fix the imperfections and there's no record of a loaner car, got that straightened out. Returned the loaner the next day, once again they couldn't find the fact that we had a loaner. One of the two imperfections that were suppose to be fixed wasn't touched, now this means another 60 mile trip, been waiting on that call back for 3 days today. All this leaves some what of a bad taste in our mouths. On the plus side all but one employee there was wonderful to deal with.

Go to any other Ford dealer but this one. I am so disappointed. I went in for a complimentary recall service and they broke my car key. I had told the technician to be careful and informed them about a small crack on the plastic shell, but the key works fine so long as you pushed it into the ignition and turn, instead of just turn. Days prior I had dropped it off at Fleet farm for an oil change, providing the same instructions, and they had no issues with starting the vehicle or the key not working. I would've been fine if they had offered to replace what they had broken, but instead they wanted to charge me full price ($150) for a new key, and even after refusing to pay for what was no fault of mine, they only took %15 off ($127). Its worth mentioning that the Apple Valley location only charges $100 for a new key (less than the "discounted" price they tried to offer me!) I declined their offer and they said they would just put it back together with epoxy. When I came to pick the vehicle up they tell me how well they put the key back together... It breaks again when the technician pulls my car around. Still, they don't offer a new key after breaking my key twice. instead they tape it up and send me on my way. I ended up going to the Apple Valley location to get a new key made. They had no issues starting the car with the key when it was in MUCH worse condition than when I had brought it in to this place... Because they were careful and listened! So for what was supposed to be a complimentary recall service, they broke my key and I had to pay for it. How disappointing.

THIS PLACE IS ON A WATCH LIST BY THE BANK PLEASE BE CAREFUL!!!!!!!!! The worst place ever to go and buy anything from. I bought a vehicle by the time i got home and the next day I had multiple thing wrong will not fix or make it right. Then they LIED to me about the paperwork to get me to resing after i resign all the paperwork and i get back home one more PIECEof paperwork needed to be signed it sayed i could turn the truck in but that was a LIE Because i resigned the paperwork then thay tell me that i DIDN'T NEED TO KNOW THAT. This place is a snake in the grass DO NOT GO HERE AT ALL DAVID. A

I had a good experience with my Mustang at the Ford Dealership. I was not able to get my car washed after the service. The Service Advisor said their car wash was broke. This would have made my experience even better.

Mostly a positive experience, although it took way longer than it should have to purchase the vehicle and complete the paperwork. A couple of minor things I was disappointed with: 1)they did not fill the gas tank. I can't remember the last time a dealer did not fill the tank, and I have purchased many vehicles. 2)windshield washer fluid level was way down. I expected that the reservoir would have been full. 3)tire pressure was different in all 4 tires with 4 different psi readings.

Richard Aboody is GREAT salesperson! Tim Nipp is a great service writer. Thank you for the wonderful customer service!!!

Working with Troy at Autonation was a pleasure. He did a great job, was genuine and authentic throughout the entire process. It would have been nice if the paperwork could have been handled a little more quickly after our decision to purchase had been made, but I think that's always the case at car dealerships.

Really fair straight forward,low low pressure very quality pre owned edge ,my father was a retired mechanic, I'm mechanical as well as tech updated I dont move fast on cars take my time , fell I have a solid pre owned vehicle here wife and I are very happy.

Called them at 10:30am today to start a deal. Sent pictures of my vehicle. At 5pm called our salesman (Colton) to see if he had any news only to hear lies from him and that he basically forgot about us. Sucks for him and the dealership because we were serious buyers.

My car was fixed in a timely fashion at reasonable rates. Tim did a great job accommodating my needs for a loaner car.

My visit was quick and easy. Staff was friendly and helpful... Thanks

Friendly service and staff invested in helping you the customer find the best deal. Phil G worked wonders in helping me to get the car I wanted. I would get a car here again.

have parts on hand before scheduling a appointment. made a trip there for nothing.

Another great experience. Thank you AutoNation!!

I was in the quick lane which is a great feature. It's always a nice experience at AutoNation.

Very displeased with AutoNation Ford. I purchased a 2008 Chevy Tahoe Oct 2018. During the test drive I heard a noise coming from the back passenger side. The sales rep tried to say it was lot rot and to set up future appointment to get it fixed using the 90 day warranty. During the signing papers we were pressured into getting the warranty..was told it would cover alot on my vehicle..$3500 later added on the vehicle purchase amount. I told them what price range for monthly payments I would like yet was harassed about the damn warranty. The appointment was made to get that noise looked at. Mind you it was during Thanksgiving time so their employees had taken time off. Once I did get a call from Cindy she was rude and didn't go into detail about what was wrong exactly with my truck. So I called the manager Rob and explained to him what was going on..he said he'd help me figure it out. My truck I purchased rear deferential needed to be replaced. Cindy tried to say my warranty would cover it.. I said okay that wasn't discussed you guys said you fix it not me..and that the paper from them showing it. Very poor communications and lack of customer service skills. Now fast forward not even 5 months later my truck is again at AutoMation from a noise coming from the front. I had my entire family in my vehicle (6 people) when the noise was a loud rubbing/crunching noise from driver front side. I live far from the dealership but happen to in the cities already to I called and asked if the vehicle will make it there to drop it off to get looked at. I spoke to Michael he put us in a Ford Escape (not big enough for my family) which I had to call a friend to carry a passenger in there. Monday morning someone called to ask what was going on with it and my husband explained it..day after that I was called and told there was several vehicles in front of me and 8 people called into work today (not my problem) Great employees I might add..Now today I get the call on what's going on with my vehicle.. I was told my front driver side wheel bearing and transmission upper and lower line leaking.. Guess what?? The warranty that was damn near shoved down our throats won't cover it. So out of pocket quoted $2,486.40 I have tried contacting Rob the manager twice today..no return call yet. This isn't going unheard of.. I'm sure Fox9 investigations would love this story and all the bad reviews. Never again AutoNation Ford!!

Have purchased multiple vehicles/trucks from these guys and leased 2 f150s. Recently my 2017 f150 was acting up- shifting into neutral, not going into gear, not starting. Called autonation- they did not have a rental until March 22nd. Service manager was very rude about the fact I was upset about not having any transportation. How is a dealership going to lease a vehicle to someone- and not have transportation for them when the vehicle acts up. ?? Not to mention when I asked who would be liable if the truck acted up and killed someone- he laughed!!! And this is not a new issue. As I said we have purchased multiple vehicles- we own a small company- we cannot be without a vehicle. In the sale process we are always assured they will have a vehicle for us- have even been guaranteed a truck in the sale process- but when service time comes they know nothing about that. I ended up going to Hudson ford- AND got a larger rental. Who wants to pay 600/month for a truck to only get a focus when said truck acts up? How can a contractor run a business with a flipping focus!?? We will not be bringing anymore business to autonation. Very sad as we have done business with them for years. The service manager also made it a point to say I could check other dealerships to see if they had rentals- but stated they have the biggest fleet in the area. WRONG AGAIN!!! He said they have 30-40 in their fleet- Hudson has 70 bigger vehicles. Not impressed with Autonation- totally considering calling Ford corporate as I know they do not like to hear these things about their dealerships.

Lincoln and Chase made my experience really great! I will tell people to go to Auto Nation for their net car Thanks for everything Nancy Ramsey

Terrible..will never buy or have Autonation, White Bear service my vehicle again. Set up service for installing remote start, fixing driver side auto window, (would not stay up) and repairing rear window washer as it spays straight up and not on the window. Was told when I set appt that I could wait but it would be around four hours to install remote start. That was fine with me. After abt 1-2 hours was informed driver window fixed, rear washer needed a new pump($500) and that the car would need to be left because it takes too much time to install remote start. Apparently I was misinformed when I set the appt. Could not leave vehicle and next remote start install would be at the end of March. (30 days later) Drove off, tried rear washer and it was working as I had stated, e.g. do not need a new $500 pump. I am not happy, period. Will take vehicle to diff dealer from now on. I will state that Karl, the service advisor was great. Kept me informed and offered options as appropriate. Do not rag Karl over this.

The no haggle pricing can be very problematic when there are issues with a vehicle. Ultimately, our issue was resolved but not without negotiations.

Great service & people!

I came in to Auto Nation Ford White Bear Lake as 5 years ago, I purchased a used vehicle from them. My experience with them February 2019, however, was awful. I was looking for another used vehicle and came in knowing which one I wanted to test drive. The sales person did not know anything about Subarus, only offered his knowledge of Ford cars, and did not offer to find out or look up the information we were wondering about. The sales person walked us over to the Subaru section, but then gave us his card and said to call his cell phone if we wanted to test drive it, even though we came in saying that was the car we wanted to see. Once we had to opportunity to finally test drive, the sales person was unable to fill it up with gas as he could not figure out how to open the gas tank door (there was a lever on the driver's side floor that I was able to point out to him). The test drive was strange as the sales person had to accompany and made me feel as though I was back in driver's education, but I liked the car. I ended up testing one other vehicle, but knew immediately that I wanted my first pick. It had been about two hours and we needed a lunch break, but wanted to go ahead and purchase the vehicle. We let our sales person know that we wanted to proceed and asked if we could get the paper work started, go to lunch, and come back to finish the process. He said yes, but that his boss needed to come over before we went to lunch. I filled out the paperwork for the background and credit check and then the boss came over. He talked down to us and had an extremely negative tone saying that he didn't want to run my credit if I wasn't going to come back. If I didn't love the vehicle that I wanted to purchase I would have walked out of there and not returned after that interaction. We went to lunch, returned, and met with out sales person again and he brought out an accountant. The way that the accountant was asking me questions about my job and why I wanted a Subaru also left a bad taste in my mouth. He came off very accusatory and unfriendly. I was going to put money down by signing over the insurance check from my previous car, however, was told that they could not accept the check. Instead, I had to go to the bank and get a cashier's check, that luckily my mother could have taken from her account and then I gave her my insurance check instead. Even the people at the bank could not understand why Auto Nation could not accept a signed over insurance check from a valid company. Once we returned with a cashier's check, we had to meet with the accountant again to go through the rest of the process of purchasing the vehicle. They apparently were switching over from paper to digital signatures and there were a few technical difficulties. I continued to feel as though the way the accountant asked me questions came off accusatory and unfriendly. The sales person was unknowledgeable and unhelpful and the boss and accountant were unfriendly and demeaning towards us. I will not be returning and will not recommend to others to come here either.

They have no time for customers. Then when you say anything about it they just whine.

I came in to Auto Nation Ford White Bear Lake as 5 years ago, I purchased a used vehicle from them. My experience with them February 2019, however, was awful. I was looking for another used vehicle and came in knowing which one I wanted to test drive. The sales person did not know anything about Subarus, only offered his knowledge of Ford cars, and did not offer to find out or look up the information we were wondering about. The sales person walked us over to the Subaru section, but then gave us his card and said to call his cell phone if we wanted to test drive it, even though we came in saying that was the car we wanted to see. Once we had to opportunity to finally test drive, the sales person was unable to fill it up with gas as he could not figure out how to open the gas tank door (there was a lever on the driver's side floor that I was able to point out to him). The test drive was strange as the sales person had to accompany and made me feel as though I was back in driver's education, but I liked the car. I ended up testing one other vehicle, but knew immediately that I wanted my first pick. It had been about two hours and we needed a lunch break, but wanted to go ahead and purchase the vehicle. We let our sales person know that we wanted to proceed and asked if we could get the paper work started, go to lunch, and come back to finish the process. He said yes, but that his boss needed to come over before we went to lunch. I filled out the paperwork for the background and credit check and then the boss came over. He talked down to us and had an extremely negative tone saying that he didn't want to run my credit if I wasn't going to come back. If I didn't love the vehicle that I wanted to purchase I would have walked out of there and not returned after that interaction. We went to lunch, returned, and met with out sales person again and he brought out an accountant. The way that the accountant was asking me questions about my job and why I wanted a Subaru also left a bad taste in my mouth. He came off very accusatory and unfriendly. I was going to put money down by signing over the insurance check from my previous car, however, was told that they could not accept the check. Instead, I had to go to the bank and get a cashier's check, that luckily my mother could have taken from her account and then I gave her my insurance check instead. Even the people at the bank could not understand why Auto Nation could not accept a signed over insurance check from a valid company. Once we returned with a cashier's check, we had to meet with the accountant again to go through the rest of the process of purchasing the vehicle. They apparently were switching over from paper to digital signatures and there were a few technical difficulties. I continued to feel as though the way the accountant asked me questions came off accusatory and unfriendly. The sales person was unknowledgeable and unhelpful and the boss and accountant were unfriendly and demeaning towards us. I will not be returning and will not recommend to others to come here either.

What a whirlwind. I wish I could give five stars to our salesperson and ZERO to the people in charge of titles. While our purchasing experience and experience with staff while buying our car was top notch things took a turn after purchasing. I?m not sure who is in charge of getting the titles to out of state residents, but they?re not succeeding...at all. We are going on 90 DAYS of no completed title package. We were promised this is how Minnesota operates when we were told we were leaving without our title package. We didn?t like that answer, but trusted the process. We are getting extension after extension on our temporary plates and it?s exhausting. We just want to plate our vehicle. The BMV says they are sending the title package back to Auto Nation as they have failed to finish it properly. Purchased on November 30th, 2018, still no title, and February 2019 is coming to an end soon. Ridiculous.

Made a usually unpleasant experience acceptable staff was very upbeat and friendly. All my work was under warranty which I wasn’t aware other then recall work. Cindy explained it all to me and was very knowledgeable and told me of future considerations in the maintenance area. Unfortunititly I work in a somewhat competitve industry where I have various employee discounts but I didn’t receive any hard sell presentations just suggestions

Nehemiah was excellent from beginning to end. He was extremely helpful with all questions and went above and beyond even after the sale to help with Ford pass setup.You have a excellent employee. We will highly recommend AutoNation

We leased a vehicle from this dealer. The staff was very friendly and knowledgeable.

Sales staff was excellent and went out of their way to help! The only frustrating experience was I test drove vehicle on a Tuesday and it was obviously not detailed (or even cleaned). I asked if it would be detailed before the purchase and was assured it would be. I live 250 miles away and drove my trade the following Thursday to make purchase in the afternoon. When I picked the vehicle up, after purchase, it was still dirty and had not been detailed. I asked the sales person via text about it and all I received was an apology. I would expect after making a large purchase I would have been offered a detail service in my area. I spent a few hours detailing the vehicle myself.

I brought my Ford Focus to Auto Nation as my transmission light was on AGAIN! (3rd time in less than 75,000 miles.) the woman named Cindy “assisted” me and was completely rude and lacked customer service. I went in there expecting that it would be covered as there was a warranty... this one piece was not covered apparently... so $400.00 it cost me... I will be looking to get rid of my car ASAP and will never buy another ford.

We have a 2018 F150 that we got in January and a 2019 Escape that we got on Presidents day. We love both our vehicles and our sales person Pete Turgeon is the absolute best!! Thanks again Pete!!!

My experience in buying my F150 XL could not have been better. I was able to custom order and the sales staff kept me informed on the progress. The finance staff helped me pick the best loan and extended warranty packages for my needs.

I brought my vehicle there for work with a warranty. They told me the warranty company would only pay them 60% and I needed to pay the rest. I brought it to another dealer and it was covered by the warranty.

Working with Chase T. and Mike F. was a really good experience. Super helpful and understanding. Highly recommended working with both of them.

Will call you 20 times a week to buy a vehicle and the first time you call with an issue they transfer you multiple times and end up lastly being transferred to a voice mail with no call back.

Very good experience here. Pete was ausome . So was the finance manager . They are a great dealership . Would highly recommend this dealership to anyone. Definitely buy here again. Thanks again Pete. Cincerely Mike

So far my experience has been a very positive one.Everyone is very helpful and friendly.

HORRIBLE customer service!! Called for a week trying to reach someone in finance, left 2 voicemails, had the secretary hand write a note to have a manager call me back, left a voicemail with a manager, not one person has returned a phone call. It goes to show once you pay them money for a car they don’t give a crap about aftercare. I ended up contacting a local ford dealership for assistance, I will NEVER purchase a vehicle from you again!!

Liked the truck. Was told it had remote start and didn't, their 122 point inspection didn't say anything about the front of the frame behind the bumper being smashed in either. A lot of hassle into buying it. Took longer than it should have. Then getting emails right away about selling my truck after I just bought it got a little old.

The parking is covered with a snow .. they dont have time to clean the parking lot for the customers. People are Friendly inside.

Quick and courteous service

Great service and a great team of people to work with

Very impressed with AutoNation Ford customer service from first call to closure on the paperwork. Terry Freshwater and team made this truck buying experience positive and pain free. Thanks!!!!!

It was quick and easy and everyone, from the salesman down to the finance guy, was super friendly!

Could have been a 5 star rating, the purchase went well. The shady complementary oil change upon taking delivery of the vehicle did not. Thy put a precision parts made in china bulk buy oil filter on a V-8 Ford engine with known issues related to the anti-drain back valve. I feel like the service department was trying to drum up some very expensive repair work.

Bought truck last fall had in to their shop within a week and they made me feel like it was an inconvenience. They say they have a 90 day warranty but they’ll make the best effort to avoid scheduling an appointment. Service department is rude and unprofessional. They take little to no responsibility for their service staff. I’d refer to them as a shiny chop shop, sell vehicles with known problems that even their stay admits and won’t fix them. Go anywhere else but AutioNation to buy or for service.

Bought truck last fall had in to their shop within a week and they made me feel like it was an inconvenience. They say they have a 90 day warranty but they’ll make the best effort to avoid scheduling an appointment. Service department is rude and unprofessional. They take little to no responsibility for their service staff. I’d refer to them as a shiny chop shop, sell vehicles with known problems that even their stay admits and won’t fix them. Go anywhere else but AutioNation to buy or for service.

Window won't close on the vehicle. Needed to bring it in. They can't schedule me until next week.

I wasn't impressed with the speed of the Quick service with a scheduled appointment. I setup a appoint a week in advance for noon, during my lunch time. In addition, I decided to take advantage of using my Costco coupon (15%) off. I needed to have my oil changed and a cabin filter replaced in my truck. I arrived at noon but by the time I got checked in waited and the completion of the work, it took almost 50 minutes to complete this work. Now, when I arrived of the three bays open, only two were being used. I'm not sure why it took so long... I was hoping to be in and out in less than 20 minutes. This wasn't the case. Just not worth driving from work at lunch time to use this Quick Lube service.

Fast service and excellent employees.

Pete Turgeon and the staff did a great job! They made sure my needs were met and went the extra mile to get me the vehicle I wanted.

I bought a certified pre-owned F-150. I spent over $40,000. The vehicle failed to start the very next day. And then again the day after that. Ended up being a starter motor which is what I told them. They had the vehicle for over a week and couldn't duplicate. They told me they couldn't do anything if they couldn't get it to act up. Then all of a sudden when I threatened to take it somewhere else or return it they decided that they could put a starter in it. I left two voicemails with the general manager of the dealership voicing my concerns. Still have not heard back from him 2 weeks later. I will never buy another vehicle from AutoNation.

Quick, efficient and exactly what I expected

Service was great! Friendly people working with you to get the car you want at the payments that fit your budget.

I absolutely love my 2013 Equinox. I got to AutoNation at 6:00 last Thursday and left before 8:00 with my new car. Fantastic people to work with!

Bought a used car from this dealership.. overall a positive experience but the finance manager was WAY too pushy when I said no to the extended warranty -- he simply wouldn't take no as an answer and proceeded to waste 45 minutes of my time for something I wasn't interested in. I had to tell him no 5 separate times before he would accept it.

I’ve purchased 5 vehicles through AutoNation and have used their service department for many years. I have always had great service! I recommend AutoNation to all my friends and family.

Treated me great 👍🏾 👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾

WARNING***WARNING***WARNING***WARNING***TO ALL AND EVERYONE!!!! This company is the biggest sham and ripp off place I have ever encountered in my entire life! As a 53 year old HONORABLE DISABLED VETERAN I have never been so pissed off in my entire life for what this company and its general manager CHRIS WILSON screwed me royal to the point where I now have had to take them to ****SMALL CLAIMS COURT ***** this was for there promises and than ***LIES***LIES***LIES*** for Damage they did to my car and absolute shoddy workmanship! This used to be a very reputable family business, now it’s corprate and you are going to get just what corprate AMERICA has which is what I am getting right now!! SCREWED!!!! PLEASE!!!! Take my word of advice... DO NOT DO NOT DO NOT trust this company!!!

I went to autonation because I knew it would be fast and efficient. It met those expectations, I was in and out in 25 minutes. I have a focus with 175k miles on it and have always had my oil changed at a dealership. I was surprised that autonation charges 30 dollars more for the same service I get at the dealer I normally use. I'm fine with that, I went there for the convenience. My disappointment came when I looked at the invoice and saw that they used an aftermarket filter on the car. I bring my car to the dealer because I want oe parts. If that did not matter to me there is a valvoline or jiffy lube on every other corner. 175k miles of nothing but motorcraft filters, didn't expect a ford dealer to break that trend. I would also like to note I scoured the website trying to find a manager to send an email to discuss this, to no avail. They did ask me to review them, so here it is. I've also had an email asking me to trade my car in. Now you know what to expect. Fast, expensive, and non-oe parts. Update: after this review I was contacted by the service manager Andrew who apologized for the experience and made it right. I will return for future service in a hurry as they are always fast and efficient.

Overall good experience just wish that there was a loaner car available as in the past so I didn’t have the additional expense on top of repairs to my vehicle.

The best place i know now for a good Maintenance. Simply the best

The repair department is great. They promptly dealt with the recalls on my car. The courtesy call to update me on the progress of the repairs, and to let me know my car was done, was great! The courtesy car was an Escape, which was awesome! Kudo's to all!

Everyone I encountered were fantastic people all helping make the purchase an easy process. All fabulous people who were all working with you not against you.

If I could give two different ratings - a five to one person, and a 1 for the other - I would. My experience up until the end was wonderful. Adam was extremely helpful in getting my first SUV through them, and was even more so this time. He's zero-pressure, and has your best interest in mind. He was very patient with us in selecting the right vehicle. However, when we were referred to the finance officer, the vibe completely changed. I had declined the extended warranty offered. As he was about to process the paperwork, he stopped and asked me WHY I didn't want the warranty. Does it matter? I had already said "no." And he wouldn't let it go, no matter how I explained myself (which I shouldn't have needed to). My fiance then stepped in and said, "Ok, enough with the scare tactics. She already said no." The finance officer's whole demeanor changed after that. I became nervous that he wasn't going to forward the proper paperwork to my credit union by the end of this whole exchange. If you go to Auto Nation, I can't recommend Adam enough, but if you're referred to a gentlemen with a jar of debris at the ready to demonstrate the importance of getting your car's paint sealed, proceed with caution. He will go to lengths to make you uncomfortable enough to try and make you say "yes.

fast, prompt service. courteous staff and best of all they dont make unnecessary repairs and usually call you to let you know the cost of repairs and what they find upon inspection.

I brought my car in for some recall work. Great, consistent communication from Tim and an impressive organization.

We bought both our cars here and were treated fairly and courteously. The service department is great!

Bought my Jeep Wrangler at auto nation and I absolutely love it! Our sales guy Chase was patient, polite, friendly and not pushy which I really appreciated as a first time car buyer! Totally would recommend Chase to anyone lookin for a non-stressful car buying experience! On the other hand Mitch in financing was EXTREMELY pushy and rude about buying warranty’s. In fact after the 5th time saying no about the warranty that I didn’t want he had the nerve to say, “Is it that I’m not explaining this good enough to you? Or do you just not see any value in this?” I could not wait to not talk to this guy anymore and leave with my vehicle. I was so annoyed. Regardless of the experience with financing, I would go back again because it was a great experience and I got the Jeep I always wanted!

Quick and Friendly

Clean waiting room & fast ,friendly service.

It went fine just takes forever and I get it cause every time I buy a vehicle it seems to take a long time didn't give 5 stars only for that reason but I will look at your inventory next tintim looking to buy and if you have what I'm looking for I'd buy from you again thanks

Everyone was nice and the service was excellent!!!

Great Service!

I had the absolute AMAZING experience with the staff from Auto Nation, White Bear Lake! From the front door, and greeter to the New Car Reatil Manager Jon Phelps, to the finance manager J.P. A TOTAL... Win... Win... this dealership is TOP NOTCH!!!

Had my Explorer worked on last week and am still grateful for the wonderful service JACKIE AND MIRA gave to me when I went in to get the rental. They made the whole experience easy and FUN. I appreciate that Auto Nation takes good care of their customers. Looking forward to working with them again.

I had an AMAZING experience at Auto Nation, White Bear Lake, front the front desk, and greeter. To the New Car Sales Manager Jon Phelps, to the finance Manager J.P. An all around great experience, would do it again in a heart beat. Smooth, quick, and great price!!!!

Website helped me find a couple cars, I then went in and talked to a salesman who then brought me to the car that I now currently own. The best thing about autonation is that they dont pressure you like most other dealerships and are super friendly. Definitely going to reccomend this place to all my friends and family.

Great customer service from the sales men.

they took care of me very well and it was a seamless operation that delivered my new vehicle with ease, I would highly recommend this place to others!

they took care of me very well and it was a seamless operation that delivered my new vehicle with ease, I would highly recommend this place to others!

Service was great except for the guy that drove my car in and back out he got the inside of my driver door, seat and steering wheel dirty had to clean it all once I got home

Courteous, efficient, professional sales staff, good inventory of cars, excellent value pricing. I drove 80 miles to buy a car from AutoNation Ford WBL--the third one I have purchased over the past 12 years from the same sales consultant--I recommend this dealership highly.

Dave was excellent. No pushing. And the finance guy moved through the entire process of title app, registration and all the rest of the paperwork without a snag. Very down to earth, professional and friendly staff.

Geoff Jelinek guided me through ordering my new Edge and he kept in touch giving me updates on it’s arrival. He was very helpful in getting some of the new features set up on my vehicle and explaining how they work. I’d definitely go back to Geoff when I order my next vehicle.

Performed the service well within the time estimated...thanks.

2016 Ford Escape (Ford Certified Pre-Owned)—AutoNation Ford Review (White Bear Lake, MN) We had high expectations of purchasing a vehicle with AutoNation Ford, and were excited about the new addition. Although, the sales rep stayed late to finalize our purchase, we were very disappointed with the experience as whole. We purchased a 2016 Ford Escape (Ford Certified Pre-Owned) late in the evening (finalized close to midnight) on 12/5/18. We were told because of the time, any problems found, could be resolved later. We encountered a major issue with misidentified information that was listed on the white window sticker label on the vehicle. And also, a conflict with one of the wheels. Our issues could have been easily and quickly rectified. However, due to poor management and lack of basic customer service, our problems remain unresolved. A synopsis of our issues/experience is as follows: 1. 172 Point Vehicle Inspection states: “Wheels/finish free from damage, run-out normal” a. Our initial inspection, the night of purchase, we identified damage to the front-right wheel. We brought this to the attention of our salesman that night and were told not to worry, because their wheel repairman could fix it. We were also informed later by a manager, of the same solution. b. The next day while reviewing the 172 Point Vehicle Inspection, the wheels were listed and stated as “free from damage”—contradicting what we found the night before. c. We connected with a manager on 12/7/18 and were informed that the wheel repairman would be at the dealership that day. However, he never showed up or contacted us. We attempted again on 12/10/18, 12/14/18, and 12/17/18, each time ending with the same outcome. d. We finally connected with the wheel repairman on 12/21/18. He stated that he could grind down the scuff marks and refinish the wheel at the dealership after his current job for $75.00. Or, he suggested, it could be taken to his shop to for a more extensive fix, at three days’ time, for $125.00. e. Since the wheels were listed and passed on the 172 Point Vehicle Inspection prior to purchase, we expected AutoNation Ford to cover the expense. We connected with the head manager, and were told that we would have to pay out of pocket to get this repair completed. f. The window sticker/label also states that the Mileage at Certification was 23,696, while the Retail Purchase Agreement states the mileage, at time of purchase, to be 23,709. This could be an indicator that the wheel was most likely damaged post certification (172 Point Vehicle Inspection), which should warrant the dealership to cover the repair expense. 2. Window Sticker Equipment Inclusion a. After our late-night purchasing of the vehicle, we noticed that we did not have the cargo area protector and interior cargo cover, that we believed to have seen on the white sticker label. b. When questioning AutoNation Ford, we were informed that it was a used vehicle and it may not have all equipment. However, the vehicle should come with all equipment presented on the white window sticker label. As we believe we viewed it on the label the night before, we requested to see it. We did not receive the white window sticker label until 12/17/18, after many returned visits to AutoNation Ford. c. Once we received the white window sticker label, we noticed that it listed out under optional equipment included: cargo area protector and interior cargo cover. d. With that discovery, we contacted a salesman and manager on 12/21/18. We were told by the manager that it was a used vehicle and they had no control of the vehicle contents. We claimed again that the items were listed on the white window sticker label, and these were the equipment that we expected to have included. We were told he would call the parts department and we could purchase a cargo cover and area protector at his cost. 3. Just very disappointed.......

My experience was amazing. Great people and great service. Bob Swanberg and Adam Heeren we a big help in showing me the options in trucks and help me close out the deal. Will be returning for any of my future service and buys.

Andrew was wonderful! He really took good care of me and helped me with some loaner/rental questions. I would work with him again!

they took care of me from beginning to end great job guys!

Dave Sawtelle is great to work with. Will definitely seek him out again in the future!

Didn’t reply to phone calls for 2 months. Gave the run around on why my contract wasn’t sent in on time. Took 2 months to get a refund back that should have taken 10 days at most. Told I wouldn’t have to make a first payment because of refund but that never happened and almost missed first payment. Sales staff I would recommend. Wonderful wonderful wonderful!

Everytime I go, something gets screwed up or something is overlooked

Gunnar was the best. If it were not for Gunnar, we would not have purchased a vehicle from AutoNation. He made the difference. He listened and sought to understand.

Replaced bad battery and completed recalls in one day.

Gunnar was the best. He listened and sought to understand. I highly recommend him!

This review is based on the service department , not the sales. If I could give less than one star I would! I bring my car in for an oil change and to have them check out my car because the brakes are acting funny and it's taking way too much to accelerate, this is a brand new car. The lady drives it all of 15 ft into the place and tells me that "maybe I just don't know what a new car feels like" because apparently she's under the impression that it drives fine . Why would she assume this about me?? This is my FOURTH lease, I know how a new car is supposed to drive! Her rudeness and assumptions isn't even the issue though. I get my oil changed, bring my car home and realize that my mail keys are missing! I keep them in my cup holder because in my townhome we have to drive past our mailboxes so I just check my mail before I actually get to my house and park. They've never not been in my cup holder, this is where they stay. I spent a couple hours with my daughter digging through the car (just to be on the safe side) and nope, not there . I call AutoNation and let a manager know that my keys went magically missing while I was getting an oil change. The first phone call he was hesitant to admit that his men may have been responsible, two days later after he spoke with them he changed his tune and said that he'd pay for my mail keys to be replaced and give me a free car cleaning. I brought the receipt in for the keys ($40) and have yet to be reimbursed. The manager I just spoke with seemed annoyed that I was even calling, told me it'd take a while to get to the correct people and that HOPEFULLY I can get a refund within a week or so! This happened back in NOVEMBER! They stole my keys right away, I had to pay the post office for new keys upfront but now I have to wait to get refunded?? They're attitude towards me is ridiculous and I've actually been extremely nice and friendly but that's changing as of today! Stay away from this AutoNation, go to the one in Roseville instead! Btw, my brakes still aren't working properly and my acceleration is still off!

They did not offer to get me into a rental car when my car was down. My part was covered under warranty and I pay extra to have that service for when no loaner cars are available. Come to find out, it is because they might not get reimbursed from Ford and I had to go to national customer service to be put in a car.

I was very disappointed that I asked for a car wash and didn't receive one. Watched the service person write it down. This is the second time it has happened to me.

Always a happy and friendly environment!

New customer to Auto Nation wonderful service. Will definitely be back.

Tire feathering found during routine oil change. Timely updates, good explanation of issue and resolution.

Tony the salesman was wonderful. Very knowledgeable. I would deal with him again. The finance guy was another story. We decided we wanted to purchase the car by 9:30. We sat and waited for hours to get the finance person to figure things out. He kept saying it would take 15 minutes, but we wouldn’t seem him for an hour or more. We didn’t end up leaving dealership until after 1pm.

Dave Sawtelle has always been very helpful in helping with my new lease. I have lots of questions and he is very patient. I have leased from Tousley Ford/Auto Nation for over 28 years. Never a bad experience.

I wanted a mechanic to review the faulty operation of the retractable glass roof to give me an estimate for repairs. I was told they would charge me $130 just to look at problem. Repairs would be in addition. That is totally ridiculous and unacceptable. I was going to purchase a new Ford vehicle but will now look elsewhere . I am sick and tired of your cheap service charges just to give me an estimate. It would take all but five minutes to diagnose the problem and provide me with an estimate for repairs. In the world of business we call this dumb marketing. You lost a new vehicle sale and long time customer over your cheap approach to making a buck. Good bye!

Highly suggest!! I bought a Ford Edge here last month. Had some hiccups on my credit score but Jean worked very hard to make sure I got approved for a loan! My plates took a while to come in and I got a parking ticket because the 21 day temp expired, they paid for the ticket no questions asked Brought it in today because my tire light came on. (I happened to run over a nail, oopps) Cathy the service manager was very helpful and honest and didn’t pressure me into buying a new tire, even tho it couldn’t be patched. Said to come back when I was ready and she would help! Even threw my new plates on and washed my car for me! Very friendly staff! :)

Sadly my experience was less than perfect. Got the run around multiple times when I set appointments to see a vehicle that was not available. Sales managers blowing smoke and making excuses for each other...if this wasn't the exact vehicle I had been looking for over several months I would have walked. Both sales people I worked with did their best and I appreciated their inexperience. Bit of advice....don't celebrate your victory out loud when you're walking into the 'fish bowl' everyone on the show floor can hear you. Took car home and just over 24 hours had to take it back for service. Hoping this will be my last visit and last experience with them. Proceed with caution!

i buy a new car 4months a go i lke it this is my 5th new car a buy im happy

We worked with Colton Smith and Kevin Honeycutt to drive away in our new (to us) Ford Flex. The experience was wonderful and they took care of us. We drove from Indiana because this was the only location with our desired vehicle in our desired color and much more!

The Ford Flex was serviced in a timely manner, excellent service advisor. Will continue to have car serviced by Auto Nation.

The team was very helpful. They found me a better rate than what I went in with. The sales person kept me up to date on the vehicle I was interested in before I decided to finally go in and purchase it. Great overall experience.

The Flex was serviced in a timely manner. Great service advisor.

Great friendly staff..very knowledgeable of there products..no appointment but the turn around time was very efficient..great coffee and popcorn!,

I get my tires rotated every oil change. The rear brakes were worn past the replacement level. Why was I not told the previous time? They recommend action I had done previously

Brianna went above and beyond with helping me find the right fit in what I was looking for! Highly recommend her to anyone!

I had just sold my 02 F-350 and was looking for a newer vehicle to pull my boat; Chase worked with myself and my fiancé over the phone and sent me multiple pictures of a used F-250 that they had just taken in. When we arrived to take a look at the truck Chase had it pulled inside so I could look at it under the lights and be warm. Once we found out that truck wasn't what I was looking for Chase went out of his way to find a new F-150 that would work for our family and still tow the boat- Thank you!

We drove from North Dakota for the deal on our new F-150. Chase had the truck ready for us and made the deal easy.

Our experience purchasing a used vehicle was great! Our salesperson, Lisa S, was wonderful. She listened to what we we were looking for and was conscious of our budget at the same time. She spent time finding us several options that met our criteria (which wasn’t easy!). We walked away with exactly what we needed in regards to vehicle size, mileage, and price. I cannot say enough about how wonderful she was to work with.

Easy process with very well informed people during the whole process.

The friendly customer service. They gave me a timeframe when my vehicle would be ready and it was right on the button.

Very friendly and quick service. Car is always perfectly spotless when i pick it up.

I was relatively satisfied with the purchase of the 2009 Kia Sportage. I made the mistake of purchasing at night so I didn't notice that the tires are in desparate need of replacement. I'm also waiting to hear about the refund of the license fee since the tabs on the car are good til next summer.

Recently bought tires ... great deal! They worked with me to find exactly what I needed and at the right price for my sons used Ranger! Love the service ... thanks Rob and Andrew!

Pete, the salesperson, was great. Thought the selling of optional packages was a little heavy-handed with basically 3 presentations.

Used the quick lane yesterday- it was the super fast lane. Great service - oil change in about 5 minutes total time.

Pete has been our dealer since 2006. My family has leased or bought a total of 10 vehicles. He does a great job meeting all our needs when selecting a vehicle!

Had the car in for an oil change and tire rotation (Prepaid with lease). That work went well, but the car wash was terrible. It was still dirty in spots and it looked like it wasn't rinsed off completely. Had to take it to a different car wash to get it rinsed off. I would never have my car washed at Auto Nation again.

I am satisfied and will return for future work on my truck.

The mechanics did a great job and everyone was very nice.

Just follow through and complete the transaction as negotiated. Reduce waiting time for "finance". Provide forms to customers in advance so can be read before sitting with finance. stop pressuring to buy extended warranty. Kiera was super. JP was a typical car dealer finance guy.

Bought a 2013 Silverado 2500 diesel in late Aug. I have had to replace both batteries, a DEF heater and know the DEF pump. The limited warranty covers none of this so within 2 months I've now had to dump $3200 in a vehicle that supposedly had a comprehensive 125 point inspection done. Left a message with the finance department over a week ago to discuss the warranty and the call was never returned. Have now left a message with the GM and the contact name on the warranty. This has been a terrible experience overall.

I helped my niece buy a used car and did not have a say on which car dealership or the car she purchased. I offered to help her and that was my commitment. I found the sales process tedious and a waste of my time. I can normally buy a car in an hour after we find the car I want to buy but not at Auto Nation. It took over three hours and they knew I had to take my daughter to a soccer practice after the first 1.5 hours. I left and came back and was there another few hours and had to arrange for someone else to take her home. We met the car salesman who ran my credit, met with finance person to answer questions that were irrelevant other than to add more crap onto the sale (warranties and loan insurance), then some trying to sell vehicle add on's (mud flaps and floor mats), and finally the finance guy again to go through paperwork. I hadnt purchased a used car in a long time so way too much paperwork. Afterwards, I had certified letters sent to me to sign off on the car title that was overlooked. Would never buy a car here and will happily buy my 16th new car from Midway Ford.

Very fast service, go the extra mile for you.

Service person was going to charge me $150 for shaving down lug nuts because I did not get a key when I purchased my car from you. Service person said that I had to contact sales person and see if they would pay for it since they failed to provide the key to me. I shouldn't have had to do that. I talked to Rob and he waived the charge.

PSA!!!!Don't Go hear!! Took my car in ON Wednesday to have my transmission fixed that was a RECALL, picked my car up yesterday and GO Outside to my car tonight to go to the store for snacks for my family and my car doesn't start!!! Never have I had one issue with my Car ever starting before now!! I will be contacting them 1st tomorrow.. This is Simply Wrong and poor service to not do the job you were supposed to do and then mess up my car so I have to RETURN and get it fixed to have to spend money when. Also, the one time I did drive it yesterday, I was thinking I need to call them my car sounds like something is loose, it wasn't sounding and making this kind of noise prior to my visit!! Omg this is so Why I really hate going to dealerships and these shops, because you take your car in for one thing and it comes out with other issues, and added headaches and problems you shouldn't have!!! You'll need to fix my car!! This is ridiculous.. don't you'll think it's enough that I was never contacted by Ford regarding this Recall is for the transmission, not to mention the transmission went out on me in the middle of a busy intersection at the peak of rush hour, (and then the weather conditions where rainy not your control), but honestly, stop adding disappointment and more concerns for people to have to deal with!! Just like you enjoy and need your transportation so do we the customer, and to know it's safe and we are not being taking advantage of! So Disappointed :( and I have to be at work tomorrow, buses don't go out there!! Who's reimbursing those day's or my Lyft trips huh.. cause you don't have any car's available til Oct 23rd for you customer's while they are getting there car fixed. Oh yeah that was another thing shouldn't their been a courtesy car since this was a Recall..?? You'd think. The lady told me if you ever need your car fixed call ahead time to get a courtesy car!! Um well excuse me yeah maybe if my transmission didn't just go out..OH.. and btw this is an issue Ford Created.. Anyway..

The service team I worked with were all genuine, polite, and kept me informed about my car. everything went exactly as they said it would.

Awesome staff had a fantastic experience buying my new F-150

Very Fast and great service

Car was serviced quickly and the staff was very friendly

Even though it was a busy Saturday when I went to look for a new vehicle I did not feel that I was being pushed or rushed to make a decision.

I was looking for a new pickup truck and my son-in-law recommended AutoNation. Shopped on a Monday night and left with my new vehicle. It was the most relaxed I have ever felt during a vehicle purchase.

Bob was great to work with. I did have to bring the car back, the issue was resolved quickly and he worked hard to get me the payment I was looking for. Much thanks to him!

zero stars. sold me a 2007 honda fit for $7000. I went to finalize my paper work to find out the car is only worth $4600 they are unwilling to help me with the price on the car. edit after I went back to the dealership to finish paperwork because he had us bent over. he decided to call me out for this Facebook post. i know he was a very mad boy because he made us wait around until close to finish us up. most unprofessional sales manager ever. I have every right to write my honest opinion on this horrible dealership.

After purchasing two vehicles here I came to work since it's the only place I found that I'd buy a car from. I felt like they treated me fair on my trade and the price of their car. I didn't feel like I had to haggle for a good price. After walking out of several other dealerships this was refreshing. Now, working here I get to see that they are as transparent behind the scenes as they are on the sales floor. Great company to work with and for!

Leasing a NEW Ford Explorer has been very affordable and convenient! 5 star staff.

This was by far my worst car buying experience in my life. I am almost 46 years old I have bought both new and used vehicles, six to be exact. I have many more years of driving ahead of me, as well as many many family and friends. Believe me, I will never in my life go to AutoNation again! And I will strongly encourage everyone to go to anywhere else other than AutoNation. Just like any car dealership AutoNation has the pushy sales people who “guarantee” you that you’re getting the best price. Well, this place definitely isn’t a “no-haggle” dealership. After test driving a car I was told by the sales person my car was worth $350 “That’s top dollar”. Yet when I went to look at the car two days later that “top dollar” Went up to $500. So if anyone is reading this and you do go to this place make sure you check blue book of your own car, clean it so it looks it’s best and do not accept less than the average price according to KBB. They may not come down on the price of their car. But they WILL come UP on the price of your car when you push them hard enough. Sure I’m happy they gave me more for my car but why do I have to deal with the hassle of going two different days to talk to two different people to get the “no haggle” price? My second recommendation is to have someone with you when you sign paperwork. I signed many pages and I’ll admit I didn’t pay attention to all the details. I just wanted to get the car and go. I informed two sales people and the finance person that I would be paying for the car in full. One of the last pieces of paper I signed was stating I owed nothing. Perfect, that’s just what I was there for. Now 10 days later I get a call from some Lance, who was not involved in my car buying experience, who was by far the rudest person I’ve ever spoke to telling me me I have to return the car or give him $1250. He explained that there was a mistake and I didn’t pay enough. I politely told him I would review my paperwork. His response “I’m telling you what your paperwork says!” I again told him I needed to look at my paperwork and would get back to them. The next day I missed a call from Lance and in short he told me if I don’t stop in and pay the $1250 or get back to them by the end of the day they were coming for the car. His accusatory tone and making me out to being some kind of thief was completely unacceptable. This matter is the fault of the dealership and they are trying to make me out to be the bad person. In short, this place clearly doesn’t care about their customers. Mistakes may happen but if they occur they need to be dealt with in a calm polite manner. This was not how I was treated and as result of this situation I will never go to this company and I encourage everyone else to take their business elsewhere.

terrible service.

Very disappointed with our service today ! Went in with a lease end. Bob had us step into his office.. brought us out to look at vehicles. Got a call and said he had to go in to take care of something. We ended up going back in to the showroom. He had us back in the office but was working on several other things as we sat there. He printed off a couple sheets with numbers. He kept stepping out of his office. He came back in at 2:15 and asked what we were thinking. My husband said thinking of leaving!! Looks like you’re pretty busy. Bob said I won’t have any more customers after 3:30. Was he going to have us sit there while he worked with other customers as we sat at his desk. Very inconsiderate to say the least. If he knew he was busy he should not have helped us in the first place. We walked out and will never walk back in your showroom !! You just lost our business today !! Very poor customer service Bob !!

I was recently in a bad rear end accident. The next day after picking up my rental car I went to see Mike Gerlach. He has sold cars to my family for years. After learning that my Escape was a total loss. I called him and explained what I was looking for which was a new Escape. He worked his tail off for my family. I went there on my own first to pick everything out then came back with the down payment. The only thing that needs to be better is we were told the paperwork would be ready at 8:00 however they didn’t have it ready until 9:15. It was hard because we have two kids with us. What the positive that we saw what that Mike really tired hard to make the time go by fast for the kids. He is an extremely great guy. I would continue to keep going there. Mike after the sale I had some questions I had him look into and he followed through. Now I’m hope with my new Escape. Happy as can be. 😀

I made an appointment for Monday, June 11, 2018 for my 2016 Ford Edge. I dropped it off on Sunday Evening. They told me I didn't qualify for a free loaner car however, they advertise for "free loaner" cars. I brought it in because the transmission was shifting hard between first and second gear, the child lock was stuck on the back passenger door and the rear seat latch didn't work. I got a call on Tuesday telling me the mechanic wasn't available so they needed another day. They called Wednesday and said they needed another day. They now have had it since Monday and they haven't started any of the work. Thursday they called and said they were waiting to hear back from Ford so they needed it another day. Friday they called and said they needed it over the weekend. Monday they called and said they needed it another day. Tuesday they called and said it was done in the late afternoon. Eight days to tell me they were unable to duplicate the customers concern regarding the transmission and the child protection lock. However, they had to do something to the child lock because it is now working correctly. As far as the backseat back rest they repaired it. My complaint is making an appointment is absolutely meaningless. It took 8 days to fix a car that had nothing wrong with it and a free loaner car means you have to qualify for one. I have 3 Ford vehicles and no place to take them. Good luck everyone else!!

I have bought cars from 5 dealerships and i must say the incompetence here was staggering. I arrived at 9:45 in the morning and finally left at a hour and a half. My financing was all set before i got there and already knew what vehicle i wanted. My insurance company faxed my binder twice and they said they never received it. They explained they were busy but that is not my problem. I drove a half hour each way so my entire morning was ruined on my one day off. If you want to wait a couple hours to put $25,000 in their coffers head on in! Too many dealers on that highway alone to go here.. i recommend White Bear Lake Mitsubishi I have bought a car from them and it was a excellent experience.

Huge thanks to Dan, Curt and J.P. You did everything you could to make sure I was happy despite a not so great situation coming in. I was able to leave feeling better and loving my second car purchased from you as much as I hated leaving my first! And your receptionist is outstanding, she is full of personality and really makes you feel welcome!!

Please do not buy your car from here please they are a bunch of scam artist so please I beg you guys not to buy your car from here save yourself the hassle I bought a vehicle may 3rd I had to go to my wife military graduation on the 9th on the 3rd of may i drove the car home the same day. I had to put the car back in the shop the check engine light was flashing ... They said they will fix it for me before I went out of town they did not have it ready in time at all upon returning from out of town on the 17 I got the vehicle back the vehicle was back in the shop on the 19 and I had to redo my contract I asked to return the car they said I couldn't that it was passed the days allowed remind you the car stayed at the shop I didn't drive but 4 one day I got the car back on the 20th on June 9th the car shut off on me while I was driving home from work once again the check engine light popped on I jumped the battery and the car wouldn't come out of gear I got it towed to the shop on the 11th it is now the 18th n they told me my battery and alternator went out that it would b 1100 dollars to fix I haven't had the vehicle working for a month now the lender company is trying figure something out with them I don't want the vehicle at all personally I won't pay them anything they just tryn to screw me over at this point a and have me out of a bunch of Money.. so don't buy yo car from them at all Rob Steve and those guys in finance are horrible they knew what they were doing they purposely sold me a lemon

Was there for warranty work, left my car there 2 days. Pick it up before 6pm and went straight home. Get out my car to load my tools and see that it has been wrecked in there care, call and the lady says wait till tomorrow the advisor will get back to you. So i show up and they look at and say it can't be us.... we didn't do that. I'm like really i have advertisement on the side of my vehicle so if i did it they are reporting me. Lot has no security cameras and they just don't take responsibility. Deeply troubling.... What a great business for people's trust... keep up the good work......

I guess the only way to get a response from management is to post here. Purchased Used 1-owner Jeep Grand Cherokee for $ 17k May 17th Service 4wd, turn signal, hid headlight fail within 10 minutes of leaving dealership at 11pm. Told sales guy about turn signal and point out coolant leak during test drive. Told them I wanted it fixed before I left. Sales guy disclosed the previous buyer had walked away that morning because of a service four-wheel-drive light. Probably should’ve noticed that red flag. Called for service. Received email promising to repair 4wd system and make it right. Wouldn’t accept return as an option even though I was within return window. May 21st-23rd dealer diagnosed, ordered parts. Headlight and turn signal still not fixed. Coolant pooling on air box still, told it was from detailing. 29th-June 1st in for repairs to Four wheel drive system. Transfer case actuator and controller replaced and flashed at Jeep dealer. Headlight not fixed. I replaced turn signal after picking up vehicle. Notice significant coolant leak garage floor morning of June 7th. June 7th after I left work, Service 4WD system. Air suspension fails. Called AutoNation service manager to notify Dropped off June 8th at 8 am. Heard nothing until Monday afternoon the 11th. Picked up loaner Tuesday the 12th, Jeep dealer diagnosed bad water pump and air suspension compressor. Stated they can repair in 24 hours and AutoNation Ford won’t authorize warranty work. Reached out to Lance, Kurt, and Mike no returned calls from management. They have had possession of my vehicle for 14 days of the 27 since purchased. This has been an absolute nightmare. Dealer wouldn’t take vehicle back when I was clearly concerned the repairs wouldn’t be done or done properly. Insisted it would be taken care of and no reason to return to them. There was no possible way an inspection was done on this vehicle prior to sale. Refusing to honor $2000 plus in repairs under warranty. I haven’t even received my license plates or made my first payment yet. I will remove this review once things are dealt with in a professional manner like you would expect from a reputable business.

I had a really great experience coming into this dealership. I thought that there was great customer service that I received and the people working were extremely helpful. A worker named Tyler Guhde helped me and did a great job with answering all the questions I had.

Took my car in for a recall and they finished it so fast, I could not even finish a cup of coffee. They explained everything to me and asked me if I had any questions. This is the first time bringing my car in, but I like the friendliness and can I help you attitude. I believe I will like my experiences in the future as well.

dont bother making an appointment.when you get there at the time specified they tell you there too backed up to fix it.told me they could do the diagnostic on it but then waited for over an hour and a half to find out they hadnt even looked at it and wouldnt be until end of day.

I have been a loyal customer of this place but I am no longer recommending this place to anyone. I had to file with the attorney generals office and have yet to hear from the servicing department. Tim from the red team is awesome but unfortunately management is nothing like him. My van has been in there shop since the first of December after three months of having the same part replaced multiple times I was advised by Tim to consider getting a newer used vehicle. I did by going to their used car show room and less then 48 hours after the purchase the Cadillac converter like my old van went out. Apparently the bumper to bumper warranty does not cover this repair. Thankfully they fixed this and the short in the rear sit that did not fold down like it was suppose to electrically. After 6 days this time all the electrical stopped working and I had to have this towed to there shop. After having the van for more then a week I got a call saying the electric in the seat is shorting out the rest of the vans electric so it won't run. They now want me to pay $615.00 dollars to fix the seat. The rest of the repair they covered. Lance and Curt the managers in the sales area said its an as is sale based on the age of the van and they have already gone above and beyond. Sad that a garage/dealership would sell such a vehicle that does not even run for 30 days.

This place will try and scam every dollar they can out of you. They sell a warranty that looks to cover almost everything ( except tires, brake pads, wipers, etc.) And costs thousands of dollars. Then when it comes to actually using the warranty they have a dozen loopholes so they can say something listed as COVERED isn't actually covered because it didn't really need replacing, they just figured since they were already in there they could use it as an upcharge. I am disgusted after my experience here.

I have been a customer for many years. I always get good customer service from Phil Goldstein and the team at AutoNation.

Highly recommended! I purchased my vehicle through AutoNation from another state. The transaction went very smooth. Thank you Richie Aboody and your team!

Bought my 2012 F-150 back in September and was happy with it. But then things went sour a month after. Planned to drive to Colorado on a family vacation in October when the front end started shaking. Went to my local Ford Dealer and was informed the truck had the wrong lug nuts on it and many lug studs had been stressed of broke. After AutoNation picked up my truck and found that was the problem, I had 1 broke lug stud replaced and new rims put on because of damage by the wrong lug nuts. Other lug studs were filed to accommodate new nuts. Also found out that the rims and tires were off a 2017 truck making the tire air pressure sensors non-compatable with my 2012 truck. After several phone messages and e-mails left to get this resolved, I'm still resetting my dash light for low tire pressure every time I drive it. Been 3 weeks waiting on why. I neither have time to call or drive over there because of my work schedule. This is an unacceptable way to deal with customers who spend good money on your products and receive this kind of service. Not a happy customer!

I came in with a severely damaged 2004 Mercury Mountaineer and 3 days later was driving a 2017 Ford Escape. My interaction with Cindy in the Service Dept. & Phil Goldstein in Sales, along with P.J. in Finance were exceptional. These folks know their stuff! Thanks to all for a great buying experience!

Don't go here. When this was Tousley Ford it was a great, locally owned dealership. Since the corporate overlords at Autonation bought them out, I have witnessed a slow decline in customer service. You are nothing but a number to these people. I wish I hadn't bought a service contract with them so I never had to step foot in this place again. As a matter of fact, because of the poor customer service, I will NEVER buy a Ford product again.

I went to Autonation and purchased a 2011 Crown Victoria and everyone in the process were super great! Phil Goldstein and Terry Freshwater were fantastic as was Anya Schmit. All worked very hard. Brought my son in because he was in need of a better vehicle but had some special finance needs. This time we worked with Terry Freshwater and Tim Leudtke they found him the perfect car and again Anya worked her magic. Both my son and I enjoyed the whole experience. The finance managers Adam and Steve were exceptional in explaining all the paperwork. Great job to the whole team at Autonation!

I’m extremely impressed with the team that worked with me and ultimately got me into amazing vehicle and gave me an amazing trade value for my old car. As luck would have it the vehicle I originally went there to see was just leaving for a test drive and that person ended up buying it. While we waited Lance Kruger and I just took a walk around the lot. He was honest about my choices and what he felt would be a good choice for me. He showed me this 2008 Trailblazer and I chose to test drive it. John Phelps never pressured me and did a great job selling the vehicle. He even washed it himself when it came to delivery!! Anya Schmidt worked wonders and got me a killer finance rate that I honestly never thought I would get. Seriously this team of people!!

I have bought 2 consecutive F-150's from them and will likely buy from them again in the future. I tend to always shop around other dealers before buying and seem to always end up and this dealer. Sales staff and management is the best I have seen. Very little turnover in staff from the years I have been there which is great to see in the auto dealership industry.

I have bought 2 consecutive F-150's from them and will likely buy from them again in the future. I tend to always shop around other dealers before buying and seem to always end up and this dealer. Sales staff and management is the best I have seen. Very little turnover in staff from the years I have been there which is great to see in the auto dealership industry.

Their Quick Lane Service is a joke. It should be renamed to Slow Lane Service. You wait even though no one is in line for almost an hour to even get service. If buying a car from them-don't get the oil change package-your time is worth more than that.

I love my new F150 and highly recommend my sale person

Worst service experience I've ever had in my life.

We just purchased two new cars, a 2017 Escape and a 2017 Fusion. John and Anne were great with helping us get the deal done with the payments we wanted. We will continue to be loyal Autonation customers!

Overall a great experience! Sales rep was non-pressuring in my car buying experience.

We loved working with Casey, our sales guy. He was very friendly, professional, personable, all around just a great guy. We look forward to purchasing our cars from Casey in the future!

Very good experience, everything went pretty quickly and efficiently

Steve was helpful and knowledgeable - nice to work with. The buying process was smooth. Have purchased here before and like the dealership - it was my go place for Fords.

My wife and I had a wonderful experience when we purchased our 2017 Escape. Love the car and loved our salesman Adam Colton. Great guy areat vehicle what more can you ask for. Thank You Bryon and Kimberly Sailes

Not sure what all the negativity is about here, because my experience wasn't bad at all. I bought a 2010 Fusion from AutoNation in June. It's used so I anticipated an issue here and there. I had a brake issue and scheduled an appointment within the 90/4000 warranty period and was told no loaner was available. I need my car to go to work, so I escalated the issue to Mike F. He got me a loaner and I got the car in. They weren't the fastest on the repair because of parts, but Tim in service kept me well informed the whole time. They even diagnosed another issue while it was there, so good catch. Went to pick up the car today and had to thank Mike for all of his help. He even went above and beyond by putting some more gas in the car for me. He didn't have to do that, but it's nice to know that there are still good people out there. It's a rarity and I found it at AutoNation. Thanks again.

First off this place is owned by two women (amazing) however I didn't find that out until I got there. My salesman Rodger was very informational , he explained everything told me. He wasn't pushy he understood the products that he was selling and he made it all about me. The staff was very helpful and welcoming.

If you need service on your vehicle do not take it to auto nation white bear lake. I wad traveling from Wyoming to Minnesota to visit family. My passenger window regulator broke and so i needed that fixed as well as an oil change. I was told to bring it in at 8:30am and they would service it. I waited for a phone call and at noon i still hadn't received one. So i called Cindy our contact in the service department and she said they haven't gotten to it yet. I was disappointed to hear that as we traveled from Blaine in rush hour traffic to get there by 8:30am that they hadn't even worked on it yet. I waited for the phone call to give me an estimate. I finally received a phone call at 2:30pm stating the window regulator would be $707.00 plus the oil change of $59.99. I was very surprised as i had the drivers side window fixed for the regulator and it was $400. Then Cindy stated there was a hole in pinion rack and steering and to fix that it would be $2700. Holy smokes! What!?$%#. I said don't fix that. Talk about trying to take advantage of someone. I told her i would call back in the window. I called my Wyoming dealer and they quoted me $425 the window. I called Cindy back and told her that her quote was high way robbery. She said well i don't know what they charge in Wyoming but it must be a lot different. I stated we only have 1 ford dealer and they are honest. I told her to just do the oil change and of course i had to pay $100 to diagnose the window. It ended up costing me an additional 40 for my oil change. So i essentially paid 100 for an oil change. Again high way robbery. Luckily my uncle was around to help me and found any exceptional mechanic near there. He fixed the window for $370 and the pinion rack and steering and a front end alignment for an additional $539. The total bill was $909. Praise the Lord! For reals. I almost got suckered into over $3k for work. I am sceptical that auto nation might have damaged my pinion rack and steering to take advantage of an out of state women needing vehicle maintainence. I will NEVER go back to this dealership. I'm very disappointed in the lack of trust it gives me for car dealerships.

The dealership initially contacted me but said they'd email or text me photos of the vehicle since they weren't available online yet. Well they didn't. So I would not recommend this dealership at all. I chose another.

Best car dealer..they will work and make sure u got what you went in for..

Dave Swatelle best sales man went in yesterday to find my husband a car as his car broke down we needed one before Monday. He walked out with the car of his dreams. Thank you Auto Nation see you in a couple of months when my lease is due.

My son needed a new truck and we found one at AutoNation. By the time we got to the dealership the one we wanted to see was sold, but a nearly identical one was available. The saleman (Shawn Kelly) was helpful and took my son through his first test drive (he is 17). The vehicles were super clean inside and out, and we were given the carfax, and list of services once at AutoNation. Buying the truck was easy and straight forward. It was washed and the stickers removed before we left. The only negative I have is that during the second test drive my husband noticed that the door consel was loose because of a broken clip. We asked if that could be repaired before the sale. We were told we were getting a good price on a truck and the clip would not be replaced. Not a deal breaker but surprising that the jack was replaced but not a clip.

Geoff Jelinek did a great job listening to my needs. He took great care in finding what I wanted and equally important what I didn't want (I didn't want to pay for features I wouldn't use). He found the perfect truck for me. Great Truck! Great Price! Great Experience! Go to AutoNation, ask for Geoff.

Just to preface this story: I bought my pre-owned certified ford + warranty at Rochester ford, and they are awesome. I live in the metro so I get most of my service work done up here. They last time I stopped for an oil change at superior ford of Plymouth they rubbed me the wrong way {Told me I needed new rear breaks and rotors when I didn't...}. Long story short I stopped into Autonation on a whim for an oil change. The AMAZING service lady {I didn't catch her name, blonde and super nice} let me know that my PTU was going out on my car and that the staff didn't think the car was safe to drive. I left my car and it was completed by 11am the next morning. They also found a bad tie rod so they fixed that and also realigned my front end. Everything was covered under my warranty and I was back on the road the next day in a SAFE vehicle. I think they did a fantastic job checking the vehicle out and I will absolutely go back. Thanks for everything!

Very respectful of my time. Buying my new F150 was easy. Thanks Pete T and staff!

I've been going here for the last almost 5 years now for my Ford Explorer maintenance. The staff are absolutely great, never had any problems or concern. Costumer service is excellent. I choose to continue to come here even though we moved in different city and have to drive 20 minutes.

Great place to buy a car. Every one was vary friendly

Lisa Willey at AutoNation found the exact truck with the options that I wanted and tracked it for me the entire time from the plant to the dealership. Anticipating all the paperwork and steps to secure my trade in and be able to come in with my old car and drive out in my new F150 in only a matter of an hour or so. Respecting my knowledge of what I wanted in a vehicle, she added only where I needed help and did not overwhelm me with things I already knew. Much appreciated! Extremely helpful and tenacious in helping me get what I wanted.

Everyone at Autonation was nothing but great. My car had died and I completely devastated and not sure I would be able to walk away with a new car. They made it possible , I walked away with a brand new 2017 Ford Fusion with 20 miles . Even though the salesman was my boyfriend (Jacob S.) , everyone there made sure I was doing good and made sure they could make me feel at ease . They made sure to make it a great experience . Thank you!

Very good - was a great way to spend a rainy day. Process was for the most part seemless

Brought my truck in for a oil change. Didn't wait 2 minutes and they were pulling it into the bay. Before I knew it, it was done and I was on my way.

David Aune is an awesome sales Rep. He made sure that in was comfortable with my choice, and he worked with me and was very patient. I'm very satisfied with my choice. Thank you so much!!!

The repair, from what I can tell was done properly, though it was very expensive. One employee wanted to shake my hand twice while I was signing the statement informing me that there was no guarantee, except what was from the manufacturers of the parts used.

Lug nuts swollen. Shop offered after market alternatives. Awesome service

Work was done in a timely manner

Love AutoNation and Pete our Salesman. He always goes above and beyond to make sure we're happy and satisfied. We keep going back and always will.

They would have had a great sale with me if it wasn't for the double talk and nobody seeming to know what's going on. Pressure tactics and plenty of hazy "policies" which change seemingly from day to day. I'll be taking my business elsewhere. Don't waste your time.

2004 crown Vic police interceptor I brought in for service. With online appointment, I requested AC cabin filter be replaced and I called in to have rear defroster assessed to see if it's working. Neither of the items do I see on my service receipt. I do see the recall done and brakes ddf one on front

The prices on the used cars were ok, however the value AutoNation puts on trade-ins cars is awful. Best to sell your trade-in yourself.

People very friendly and helpful, plus great service.

I purchased a new 2013 Ford Explorer from AutoNation White Bear and for some unforeseen reason I have very noticeable paint erosion just above my Ford factory windshield. No one can explain it - or believe the damage. I was told by AutoNation that it's not perforated so they won't fix it. If I want it fixed it would be on my own dime. I have had friends, family and co-workers notice the paint erosion as it's an ugly eye sore. I had a 2002 Dodge Durango with 240,000 miles on it and it had less erosion on it then my 2013 Ford Explorer does. Very disappointing as my family owns seven Fords and two of which were purchased at AutoNation.

Very courteous people. Very quick and thorough. Will definitely return!

I was in for a routine checkup at 10,000 miles. They found the tip of a box cutter blade in one tire, it had barely penetrated, tiny, tiny leak. At first we talked about replacing the tire, but the service tech felt sure he could save it, and he did. Most appreciated.

Very satisfied with the customer service. Dealership was a 4 hours from home but worth the drive. Will shop here again. Thanks Dave Aune and Adam in the finance dept.

Professional, great service, pleasure to work with.

Worked with a great saleswoman, Lisa. Ask for her if you are looking for a vehicle.

As usual, very comfortable with no pressure. We discussed our needs and drove many different vehicles. Once we chose the vehicle we wanted, everything continued to go well. Warranties, additional options, etc... were discussed. Overall a good experience

I am very happy with the total process in finding a car at Auto Nation! Roger helped me go home with the perfect vehicle for me.

I had a great experience. The salespeople were helpful and honest. I really love my new 2017 white ford fusion and would recommend 10/10 to get your ford here at AutoNation in White Bear Lake.

The service department is the best part of owning a ford as for my Ford car it is my first and last Ford I will ever own. It's a.joke it in getting fixed more than any car I have ever owned. So I have gotten to know quite a few service people and they are always great to me. It's always been a positive experience so I would give them an A+ good job I'll probably be seeing soon.

I made the mistake of buying a jeep from Merit Chevrolet. Went into Auto nation, was the best decision I could have ever made. They not only paid off my loan on the jeep but went out of their way to find us something in our price range. We ended up leaving with a Ford Escape. It worked out to be the best decision we could or ever made for our family. Worked with a great salesman named Steve Runkel. My children love our new Escape, won't ever go anywhere else! Only disappointment was only 1 key for the new car.

I tell my friends I would never buy a car/truck from your dealership.

I recently traded a 2015 Taurus SHO for a 2017 Mustang GT. I had an excellent experience at Auto Nation Ford in White Bear Lake and I would recommend them without reservation...a special thanks to Lisa in sales and Mark in finance for their exceptional customer service.

I was very happy with how the whole process went and Mr. Colton was amazing and told me about the best deals as possible and all of the right features too.

This is the third car/truck I've bought from Rich Aboody. He is always helpful and works hard to help me find the car I want without any pressure.

Setup appointment, was confirmed by sales associate. They Said I didn't have appointment, associate checks phone and says they forgot. Sat around for 40 minutes and left... ridiculous

We will never purchase a vehicle for anyone other than AutoNation Ford White Bear Lake. They treat you like family. The dealership is clean. Geoff, is the BEST sales guy on the planet!!! This is our 3rd vehicle from this dealership and there will be more purchases to come. The purchasing process was seamless - no red flags.

like that there's comfortable chairs and coffee and popcorn

I've been going to this dealership for almost 2 decades now because it's always a positive experience dealing with the people there whether you're buying or just looking. They're very friendly and helpful from the showroom to the service center. I've been working with Pete Turgeon last few years. He's a stand-up guy and definitely recommend asking for him. Very knowledgeable and makes things easy.

Had a new rear window installed in my F-150. Rear defrost stop working. Installer left grease marks on my light leather seats and headliner. Rear seat seat belts were re-installed twisted and are extremely uncomfortable to use that way. To top it off, the old window was thrown in the back of the truck for me to dispose of. Because of a tonneau cover I did not realize this until a week or so later. Not top quality work in my mind!

We had a great experience buying a used vehicle at AutoNation. Roger Olsen was an amazing sales person to deal with. Roger was very knowledgeable, kind, respectful of our price range and had a great sense of humor.

Steve Runkel was excellent. Straight forward on programs, he knew the vehicle inside and out, and was very patient during our deliberations. Thanks!

We recently bought our Explorer from AutoNation in White Bear Lake. Such a great experience. This is our 2nd time buying a vehicle from them. They have a customer for life. They made our experience easy and simple. If your looking at buying a new vehicle definitely give Tim Luedtke a call. He will take good care of you!

I had an amazing experience with AutoNation Ford I worked with 4 different people all excellent in there job. I had finally found the Buick Enclave I had been looking for online, but there weren't any pictures so I emailed for more details. I had someone call me that next day which was a Sunday. I couldn't make it up to the cities as I lived 1 1/2 hours away but they kept me informed of the vehicles status till I drove up last week and fell in love with the SUV and took it home that night. I will be back for sure.

Great car buying experience. Was looking around for a hybrid. Had see a older model MKZ. They had sold it that morning. I had thought all I could get into was a older model with lot of miles. They proved me wrong. They were able to find a good interest rate for me as well as a Ford Fusion hybrid/electric with only 35,000 miles. Had the rest of the warranty plus able to get an extended warranty for the life of the lone. Got peace of mind and a nice clean car. Thanks Dave, Andy and jean for a hassle free car buying.

Absolute pleasure to buy our trucks thru Autonation. Richie is on the ball getting me exactly what I asked for. He goes above and beyond to ensure we were happy. Bought 2 new F150s within 30 days from him. Extremely happy with our new trucks. Everyone from sales to management makes sure we are happy. This was 5th and 6th purchase of vehicle's for us from them. If they dont have what you want they will go get it. I will continue to return to them for our purchases.

Sought particular vehicle. Bob Swanburg located and secured the precise car for me.

I had a great experience. Dan Johnson was a great salesman and he got me approved no problem when another dealer couldn't! I love my brand new car!!

We appreciated all the help in giving us the numbers to compare 2 vehicles in buying vs leasing. Only issue was that we were there from 1pm till 7pm. Good thing we are patient people. We will be back for service and future purchases

Went there knowing what I was looking for, found what I liked, made a deal.No pressure.

Good people and dedicated staff. Smooth transaction

This is a worst businessmen ever.

Efficient buying process friendly atmosphere Good inventory selections. Delivery detailing needs improvement

David Sawtelle was so amazing he sat with me for a few hours trying to keep my payments low enough!! Amazing service and a really nice guy!!! �Autonation

Richard Abooty was the best salesman I have worked with. Informative and helpful in every aspect. I was impressed with how he and others worked as a team at the end of the day to make things run smooth. Richard has gone above and beyond in answering my questions as well as being extremely helpful when I had left important documents in the old car. I was panicking thinking I just lost my only copies. Richard again worked with another person there while talking to me reassuring me that the items were likely still there and located them. Definitely won all future business with me and definitely will pass on how helpful you all were.

Sales Associate Pete T. was a key part on finding and delivering the exact SUV we wanted. The SUV was not part of the inventory at AutoNation but Pete was able to have it delivered in a timely manner. This the second new vehicle I have purchased from Pete. This dealership is over 20 mile further than the one closest to my residence. I have had good experiences with this dealership. I even drive past three other dealerships to reach AutoNation.

Just bought our 8th vehicle from them. Sad to hear Dave is retiring but met the coolest and nicest sales guy ever. He has been working for Ford before I was born. Lol. Thanks for everything Phil!!!!! And to everyone behind the scenes there. We'll be back in sure. And make sure u ask for Phil Goldstein.

Richard did a really good job with the buying process! He was great to work with and you could tell he really wanted to help the customer have the best experience possible. I don't feel like the management team did all they could though to make up for all the wasted time I experienced when the wrong car was brought to the dealership. Richard was extremely apologetic and wanted to make up for the mistake, but the managers didn't seem to step in to help provide with me with any sort of compensation.

Sales staff did a good job not pressuring us. Process was trouble free and the vehicle was represented honestly. They even beat our banks financing rate and did it in a timely manner. Great selection of vehicles.

Great experience. Renewed a lease through Dave Sawtelle.

Bought a used vehicle. Worked through Dave Sawtelle and was very pleased with the overall experience and the treatment I received. Great customer service.

Called for an estimate on a part.. picked it up 50 minutes later.. Was remembered (which is wonderful) took 7 mintues in the door and out... and final price was better than originally quoted! Had 5 people ask if I was being helped while the service rep was getting products. Phenomenal experience. Will be singing Autonation praises for quite a long time!

Dave Sawtelle made our process, trading in & getting another lease as simple as possible. He knew ahead of time what we were looking at, had the car & paperwork all ready when we got there. We love the Ford Pass the 2017 Escape has. Living in Minnesota & being able to have the car all warmed up before we get to it, is heaven. Very impressed with the way the 4 wheel drive handled the snow & ice we have had since getting it!

We lease our Ford Escape 2017 & were thrilled with how easy the whole process was. Dave Sawtelle had everything ready when we came in, knew the car we were interested in ahead of time, so it was a quick process. LOVE this car!!! It is 4 wheel drive, so handles the snow & ice here in Minnesota, like a dream. Thing that is off the charts for me is the "Ford Pass". Being able to start the car before leaving work & having it nice & toasty when I get to it is soooo awesome. Also love the integration with my apps from phone:-)