Excellent service. Brandon was very easy going and was super pleasant to work with. He simply asked what work I wanted completed and was much less pushy than I anticipated from prior experiences at other dealerships. I will be back for service again eventually.

I had an appointment to get a recall fixed. I dropped my car a day early. They didn’t work on it at all on the day of my appointment so they needed to keep it an entire extra day.

Would highly recommend the service and sales staff, on time and below the quote and helpful on the service

Over the last several months the truck spent lots of time in the shop- hard to get appointments, once you get the appointment the truck sits there for days before it gets serviced, Terrible communication- repeat visits for new issues upon repair of old . Service has gone downhill at this location - took business to Hudson for a much better experience

Ben and Joey were great and easy to work with! Definitely recommend!

I had a fantastic buying experience with AutoNation Ford White Bear Lake. Specifically with James Reid and Mitchell Gilbert. Both were professional, honest, very patient with my several questions and concerns I had being an 'out of state' buyer. Highly recommend and will buy from them again!! Thank you A+++++

Excellent service, thank you Adrian & team

Thanks to Phil and Hope for a great car 🚗 👍

I had a fantastic buying experience with AutoNation Ford White Bear Lake. Specifically with James Reid and Mitchell Gilbert. Both were professional, honest, very patient with my several questions and concerns I had being an 'out of state' buyer. Highly recommend and will buy from them again!! Thank you A+++++

Brandon Deutsch was very helpful getting my phone working again in my Ford Fusion Platinum Hybrid. I will be contacting him in the future when I need work done on my car.

Unprofessional, unorganized, lack of product knowledge. Vehicle was not detailed (I had to go home and vacuum out food left from previous owner). Received 1 key fob with tape wrapped around it. The purchase process took 2 1/2 hours when I was told (prior to purchasing) that it would only take about 45 minutes if I did the credit application online. Ranks high on my list of worst car dealership experiences to date. Based on Autonation’s response to my review I called the manager and left a message for him to call me back. Still waiting for a return call…. for 3 weeks and counting.

Phil and Geoff are the best to deal with, they will not steer you wrong I have purchased/leased several cars from them. Great people at Autonation W.B.L. We love the new Bronco Sport.

Rich was a great sales person. Thorough and attentive. My daughter loves her new SUV!!!

My husband had found a car with our needs and in our price range so we scheduled an appointment to look at it. We ended up bringing a friend with us who was also in need of a car. Our salesman Matt was awesome. Good since of humor and didn't sugarcoat nothing, was up front and honest with us. Mitchell helped us with our payments getting us the best deal possible. Both guys were great to work with and both us, and our buddy left with a car that day. 😁

Set up an appointment with the dealer to come look at a car today confirmed I was on my way.. Was told that everything was great come on down..while I'm in transit 26 miles away they informed me that they're selling the vehicle to somebody else ..... while I'm driving to look at the vehicle they advised they would have ready for me.. they told me that's their standard practice. First come. Even though I was first. Apparently first means something else to them.

Considering all the vehicles I have bought from AN White Bear, and service from FLEET and quick lane, I was very disappointed that when you performed an oil/filer change on 09/13/22, that I was left with two oil puddles on my driveway and garage floor! Never had that happen in either of 4 vehicles you’ve serviced.

Had a very good experience buying a SUV! Salesman was the best I have ever worked with at any car lot l have been too. Awesome service too.

Had service done on. vehicle n left great staff the same service

They replaced my drive shaft seal under warranty which was great. The only issue was no one gave me a update/timeline because my guy who was in charge of my truck was out sick. But when I called AutoNation to ask if my truck is done they don't have anyone working to answer the phone. So when I finally got a hold of real person after 30 mins. They put me on hold again. Not happy with customer service.

Ron was a class act in the service department

customer service was excellent. oil change took exactly as long as they stated.

Literally 5 hours for an oil change and tire rotation. Didn't even get an update until I had to ask 3 hours in. Tire has been leaking air ever since I bought the car from them and everytime they check they never found the issue until now. 10/10 worse service. Worse part is I've already prepaid for one more oil change and rotation so I have to come back. smh

When I brought my car to Auto Nation I had no appointment to get my oil changed and they were able to fit me in anyways and did it in a very timely manner. The staff was excellent to work with and they were all very knowledge on the work that they were doing and made sure I was comfortable while I waited. Thank you Auto nation I definitely recommend using there services.

So bad service with no respect for customer time with 0 cares no respect I make appointment 4 weeks ago and they should be doing car checking the same day and the same time but they make you waiting one hour for checking after that they said we are busy you have to come back tomorrow and I come next day waiting for more then 4 hours after I wait all this time I want ask what happen with my car checking they said oh we don’t check it yet, I take my car and I left with no checking and with no even sorry for what they did. SO BAD SERVICES

I was searching for the car I wanted online and found it at AutoNation. I checked to see the availability online and got a response within 30 minutes! The original car I wanted wasn’t available but they happened to have exactly what I wanted in transit. From start to finish it took about 3 weeks to request, test drive, and receive my car. I worked with Jacob Z and he was great. Very professional and informative but also took the time to get to know me. All of the other employees were very friendly and eager to help. The manager even came out to congratulate me on my new car. I would recommend AutoNation to everyone and have even told some of my friends looking for cars about it already!

Tony Tomasko is an a-hole. He’s a liar and a car salesman with no manner and integrity. Avoid this place or this salesperson. Others are nice.

Costumer service, took many a phone calls to get someone to answer Then took 5-6 hrs for anyone to call me back, in the service area there is a big sign saying “We fix All makes and models, when I brought my vehicle there to be fixed after buying a extended warranty Ford sent my vehicle to another shop “They did not have the tools” they charged me $400 deductible instead of the $200 was supposed to be charged if I brought my vehicle there instead of a off site repair shop , to top it off my center counsel was rifled through, had locked it before I dropped the vehicle off, the contents were scattered and the peace of plastic was unhooked and laying sideways in the counsel, there inspection of the vehicle was a waste of time, Ford rotated the tires plus repaired one according to the car fax at 126k, I bought vehicle at 126k at 142k had to replace two tires, the cords were showing through. (Glad they did not blow).

oil change was smooth and painless.

Great place to buy a car or truck...friendly people, very knowledgeable. Great experience 👍

Mitchell Vannelli was such an amazing rep to work with. He genuinely cared and wanted the best for my daughter. This was her first large purchase as an 18 year old and he knew how important this was to her and us (her parents). He literally ran around and was keeping us posted on a car she had wanted and he never left us in the dark. Communication was spot on! Thank you Mitchell, we look forward to working with you in the near future for our next vehicle!!

Very unhappy with dealership. Five days to change oil and adjust rear window. No one answers the phones there. Called at least six times and either got hung up in the automated phone system or no one in service answered the phone. When I did finally get the car the invoice was wrong. Charged ninety dollars to much. was told it was accounting error. Would not recommend the dealership.

Terrible

alex and mark did a great job from start to finish.even when i was hesitant and one point there was no pressure at all . their professional and kind attitude was second to none . i will be going back to white bear auto nation because of these two professionals.

Stopped in to look at a used car they had listed online at a great price. Greeted by a sales representative Jacob who was super knowledgeable and friendly. Expected the used car salesman push but just had a great experience. No hard sell tactics that I was used to at other dealers. The whole staff was just super. I would highly recommend this car dealership to anyone.

No loaner car offered. Told me to go back to the dealer I bought the truck at. Once I did that all of a sudden a loaner was available Won’t be back at Autonation Lost a customer

Took my Ford Fusion in for an oil change and a new 12 volt battery. I was very happy with the service I received. Both of the young men at the service desk were more than willing to help and never made me feel like I wasn't important. I wish I had noted their names so they could personally get credit for their job well done.

Rude employees, unreliable and disorganized

I dropped my car off on Sunday night for a 8:30am Monday appointment that I had made several weeks before. The appointment was for two recalls on my Explorer and an oil change. I never received any calls on Monday about the status of my car and the message I left was not returned. On Tuesday I called early morning and found out that my car had not even gone into the shop yet. I left another message for the person handling it. I called back early afternoon and heard at that point that it would be finished that afternoon. I was ready to pick it up without getting the work done since I really needed my car the next day. Everything was done by the time I picked it up that afternoon. I know they are terribly short staffed but some kind of response would have been nice. Plus I assumed when I made the appointment that that meant the work would get done that day.

I was looking to buy a new vehicle and I have always had very friendly service at Auto Nation Ford, so I went there to look at vehicles. I found the one I wanted. Everyone there was extremely friendly and helpful! My salesman, Felix, even came in on his day off to complete the demo of the equipment on the vehicle, which I really appreciated. Everyone there treats you like one of the family and I would definitely go back and send all of my friends and family to them!

Went to get a diagnostic done on my F150 and when Ronald was done with the diagnostic he never called me to update me when my truck was finished. My truck sat up there for a week and they didn’t inspect what I need to find out what was wrong with my truck. Ronald said he would take care of my 3rd party Warranty and i have not heard anything back, it’s been 4 weeks. I even called twice and left a message to call back.

Salesman, Felix, was great!! Chris, sales manager was fantastic, reserved car for us which is risky but he did it anyway, very much appreciated! Garret, finance guy, was thorough and went through warranty options, which we purchased, without being pushy. Overall, would drive the 600 miles again when we need another vehicle, highly recommended!

If you are in for buying a new vehicle then ask for Russell. Very talented/knowledgeable person with great attitude. Happy to be with a dealership which wants to help you out in car buying process jot stress you out.

Mitchell V. was great to work with. He was a no-pressure guy. He offered me a selection of SUVs at different price points to consider. The process of shopping for my SUV was easy and pleasant.

Absolute ripoff! Do not go here for basic maintenance on your vehicle. $90 for an oil change!! Then when asked for an explanation all they did was show me how they ripped us off by calling it a "package" with tire rotation and system check. We asked for an oil change, take the old oil out, add 6 qts of new oil and change the filter. That is a 15 minute job! $40 for labor and $50 for parts! How the hell can you justify $90 when everyone else is 30-60? Personally, I think they were trying to get extra money because they had to do 2 recalls on the car also. Will NEVER be coming back to this place.

Just purchased a 2021 Bronco Sport from this dealership. We are from out of state and found it online, their website was well put together and easy to navigate, had all the info needed to call and set up an appointment to drive 6 hours to view and buy. Once there, dealership was clean and everyone was really friendly. I have to acknowledge a few people specifically. Felix, our salesman was exceptional, he was prompt in returning calls/texts and once we got there, treated us like we were his only customer, he showed us the vehicle and walked us through the whole process professionally, highly recommended! Chris, who I believe was the sales manager, was fantastic, he let us reserve the vehicle to make sure it would be there so we wouldn't drive all that way and have it sold, that's a risky thing to do but he did it and we were grateful! Garret, the finance guy, was also great, he walked us through the paperwork with ease and also gave us the warranty options, which we purchased, without being pushy or high pressure which is always appreciated! Overall, we would highly recommend this dealership and would actually consider driving 6 hours back when we need another vehicle, hopefully these three gentlemen will still be there, thanks for a great experience!

Couldn’t of had a better experience!!!

Nice Friday place to go to the look for a new vehicle friendly staff for sure

My appointment was for a recall which was setup at 0830. I called several times throughout the day but no one ever answered the phone so I kept bouncing around in the automated system. Finally at the end of the day I spoke to someone who said they would work on the car first thing the next day. I asked if they could provide updates. The following day day was the same mess with talking to someone. Finally im the afternoon i was connected to a said they had sent an email indicating other repairs and were waiting on my response before completing the the recall. After all was said and done it was not a great experience.

The best experience me and my wife could of asked for. Honest, and respectful crew all the way around. I will buy all my vehicles from here in the future.

Took my Fusion in for an oil change (nothing else needed to be done) at my appointment time. There was only one car being checked in ahead of me but I waited about 10 minutes for someone to come and help me. The person who finally came was new and spent the first 5 minutes working on a tablet he was carrying and telling me that I did not have an appointment. Eventually someone came by and showed him how to find it. After another 10 minutes or so, during which the rep disappeared a couple of times, I was finally checked in. After an hour and 45 minutes in the customer waiting area, someone drove my car back into the completed work area (finally!). But 15 minutes later, nothing had happened, so I walked out into the service area, found the only person present in the line of service representative cubicles and asked him when he thought I could pick up my car. The answer was, "right now, who was your service rep?" (I had no idea, he did not introduce himself), "where did he sit?" (I never saw him sitting anywhere), after which there was a prolonged search for my paperwork. Eventually a 2nd person showed up, said he had been looking for me "forever" (well, I had been in the customer waiting area and then in the middle of an empty service bay talking to the only other person there!). The guy "who had been looking for me" tried to check me out (the usual cashiers were all gone to lunch), but was unable to log in to a terminal. Shortly after that, one of the cashiers returned and I was able to pay and leave. Oh, and without the offer of a car wash that had been given to the people who had left ahead of me earlier (though, at that point, I would have refused, I just wanted to get home).

We received our Ford Bronco and we love it. Pete was so helpful through the process. I would recommend AutoNation to everyone.

Bought a 2018 explorer had a great experience I recommend them Talk to Pete in sales he's great

Felix (Akinjoo) was a great help in having us set up with a test drive late in the evening, worked around our schedules, and stayed EXTRA late the next day to get the deal done! Pricing was very fair, financing piece got a little hairy due to being upside-down on a newly purchased vehicle we were trading, but Michael from financing was able to work around it and put together something that worked for us! Overall good experience, though the administrative process could be sped up a bit. We'd buy from these guys again tho!

Had a 2pm appointment for an oil change and they hadn’t even gotten to my car at 4pm when I needed to leave to pick up kids. Horrible service! Why take appointments if you cannot honor them? You could have called and notified me you were over 2hrs behind before I even showed up…

Have leased or purchased our last 8 vehicles from Autonation Ford. Rich Aboody has worked with us on the last 7. As long as he works there, we will get our cars there. He makes things easy, fast, fun and we always get a car that has what we want, without paying for things we don't need.

Anytime I need service, they get me in and out. Friendly staff.

Automation Ford white Bear is the best place to buy vehicles for families that are having a hard time looking for cars these days they help you out no matter what to get you approved every dealership out there these days are hard to get approved for this is the best place to get a vehicle they help you out and give you a good vehicles thank you AutoNation Ford forgetting me approved five stars

I was at auto nation at 10:00 for my 10::00 apptmt. There were 6 cars ahead of me. I left my car expecting it to be inspected and finished. Returning at 2:30 i was told that my car was not worked on and manager asked me to bring my Fusion back in 2 days when they might be less busy. Needless to say, I will use a other repair service..

Received a bid for my car. Sent them pictures to verify their price as it was a 45 minute drive for me and wanted to make sure we were all on the same page. Harley mentioned the bid was solid. Upon arrival they tried to renegotiate the purchase price lower. Classic bait and switch. Dishonest business. Sell or buy your car elsewhere. Update. Manager responded to my comment apologizing and asking I reach out to them to see if he could correct. I called and left a message and they never called back. Seems about right given the credibility of the operation.

Richy was great as always and made the transition from the old car to the new one go as smoothly as i expected Thanks so much

Would definitely recommend. Good buying experience all around.

Worst experience I've ever had with a dealership. Been hung up on twice, emails and texts not responded to/answered along with other things. Think twice before going here.

Already submitted feedback from my last experience but posting this to warn others: They didn’t fix my car the first time, and continue to ignore my calls and emails and voicemails about coming back in to fix it. The only person in the service center I got ahold of told me it wouldn’t be till September and sent me to a voicemail, which is unacceptable. I totally respect being understaffed but ignoring existing customers when THEY screwed up is terrible. The only person getting back to me is one of their sales people who calls and texts me constantly and wants me to just “Buy a brand new car so I don’t have to deal with the service center.” Not a great sales approach. Taking my business elsewhere for service and purchasing another vehicle.

I set up an online appointment to visit this location and upon arriving I was immediately greeted by Jacob Z. He assisted me in locating the Bronco Badlands I wanted to view. Although that vehicle was no longer available/sold, he quickly provided me another option, the Bronco Outer Banks. I likely would have never considered this model but throughout the entire process Jacob took the time to work with me to understand what was important to me and understand what I was truly looking for. I wasn't initially sold on this model, but Jacob was nothing less than incredible to work with. He promptly offered answers to all my many questions. Most importantly when I was indecisive on not seeing what I originally wanted he took me through the back lot to look at other sold models of the Badlands. He was genuine and really had an interest in taking the time to help me find the features I was looking for. After seeing the Badlands and contemplating the styling he encouraged me to take the Outer Banks for a test drive. Still uncertain, he sealed the deal when we returned to the dealership. I never felt pressured but rather committed by how smoothly the entire interaction was. After owning this vehicle now for a week, I am nothing less than ecstatic! I wasn't initially in love with the color but looking back I wouldn't choose anything different - it is Iconic Silver. I am so extremely satisfied I had the opportunity to work with Jacob. He took away my worry of needing a new vehicle and my experience at this location was nothing short of incredible thanks to him. From the initial meet and greet to working with Garrett in finance, the team here really delivered an outstanding experience. I am so fortunate to have had the chance to work with Jacob and roll away with this new set of wheels. 10/10 highly recommend!

Was a very smooth process and Mitch is a great dealer. Downside was that I guess they forgot to vacuum the car before letting me take it and the tires were over filled.

I was able to get an appointment scheduled the same day I called. At first the service rep seemed cool and distracted, but he was trying to me the best price for my service. Service was fast and accurate. The waiting room does need updating. Discounted price for service was nice.

it's been one week since my car was purchased, "maintenance required" light pops on....as usual, as an out of towner my customer experience in Minnesota is/ Has been terrible, TRASH time after time.

So glad I went with my gut on this one. Mitch, Chris and Michael were all amazing. So patient and helpful. We both walked out happy. Got a truck and a car. Seriously an all star team

I was in for a scheduled Oil Change and Brandon? ( Wasn't wearing his name tag) was my tech. He was able to take my jokes head on and have a good laugh. I was impatient and he was able to get my paperwork. They found an oil leak and are able to keep the vehicle for repair during my vacation next week. Automotive techs are taken for granted and it takes a few bad jokes and a smile to make their day! Such a bummer the sales guy who sold me the vehicle was off that day, he is cool too.

I went to an appointment to have my car serviced and the technician I met with, Murtuza Khan, was outstanding. He was friendly, patient in answering my questions, knowledgeable about a variety of scenarios regarding my vehicle, and did not speak in an arrogant or condescending way to me.

My wife just purchased a 2022 Mustang convertible from Autonation Ford in White Bear Lake, to celebrate her recent retirement. We worked with Peter who did a great job keeping us informed of the status as the car was being built to her specifications. It was a a good experience and we would recommend AutoNation to others for the car purchase

Let me first start by saying that this was my second purchase with AutoNation and we would not work with anyone else from this point on! They were willing to work with us after bankruptcy. I was so delighted to work with Dave for the second time! I told my wife about this guy and how his honesty is so refreshing at such a stressful time as this and his willingness to work as hard as he did for us should not go unnoticed.he and Joey really went to bat for us. The Ford fusion drives smooth but does not give good gas mileage. No worries tho, we knew this going in. Certainly not a deal breaker! Thanks and we have already recommended you guys to friends and family

Overall a pleasant experience. They honored pricing and weren't pushy with dealer add-ons.

Richy was awesome to work with as always - he took the time to go over everything and everything went smoothly Thank you very very much

Took care of my warranty repair. Job well done.

My family has been getting cars here at AutoNation since I was about 7 years old. Flash forward a couple years & this is the 2nd time I’ve bought a car myself through AutoNation. The people are so kind & always make sure that you’re good and that you have everything you need. I literally always tell my family & friends to go here even if they aren’t looking to buy a car yet. They always have great deals & cool cars.

Very helpful while keeping me posted on progress with the production of my vehicle. Several emails even if there were no changes. Also very good on showing me the features of the vehicle when I picked it up.

staff was both polite, punctual, helpful and informative in servicing my 2004 Ford F-150 truck.

Savings in-hand my wife and I are still looking for a vehicle, and future dealer, but for the life of me I couldn't get James Reid to take our inquiries seriously. Instead we got texts at random hours chalked full of grammatical errors and spam messages repeating the same redundant phrases. It is what it is. Maybe they sell good vehicles, but I'll never know.

The staff at Auto Nation Ford WBL are awesome. They took care of all my needs for the repairs. The were extremely helpful with working out all things with the insurance company, which I know was a battle in many ways.All my questions were answered. They are kind courteous and professional. I highly recommend.

It took me 4.5 HOURS to complete the purchase of my vehicle. Paperwork processing was horribly inefficient. The staff was friendly, but not fully knowledgeable about my vehicle. They must sell vehicles every day, yet the entire process seemed totally disjointed.

My family have now purchased four vehicles from AutoNation. For our most recent purchase, I went online to look g or vehicles that matched our style preference, milage, and price. I selected a few matches and then we stopped on. David showed us the ones we were interested and we took a couple of test drives. We picked the one we liked the best and were in and out in a reasonable amount of time. David has reached out since our purchase just to make sure everything is alright. I highly recommend AutoNation.

I have been a customer for about 9 years. Like any dealership my experience is dependent on the person I am working with. Long story short, I just bought a new F150. I ordered it 10 months ago and the sales rep I worked with ended up leaving for a new job. I was assigned to a new sales rep, Pete Turgeon. Hands down my experience with Pete was the best buying experience I have had when it comes to buying a vehicle. Pete is honest, transparent and shows up as his authentic self. His service and the little extra things he did during my buying process was amazing. Autonation Ford White Bear Lake should ensure they do what they can to keep him around, he truly makes a difference.

They have consistently been a great source over the years for my auto maintenance & oil changes as needed.

Brought vehicular in for oil change at 10:30, with an appointment. Phoned at 3:20 and was informed everything was finishing and it would be ready in 20 minutes. I got to dealership 30 minutes later and was then informed they were just finishing and paperwork would be ready shortly. Thirty minutes more of waiting and I finally checked out. They rotated my tires but never adjusted the pressure. When I got home each tire had a different reading. First time I used Auto Nation. Not great experience!

Worst customer service ever experienced. Truck in for minor repair. Took 8 days for a one or two hour repair. No one contacted me to keep me up to date. Finally drove to dealership, they told me what was needed and asked if I was contacted for approval. I said no one contacted me but I approved of repair. Ron was my service manager and apparently is too busy to keep me up to date on progress. Lost all faith in this dealership. It has been one mess after another each time I return. My recommendation is to go somewhere that values their customers.

Great Experience. Willing Sales staff and Managers. Above and beyond. Ben W was my sales person and he went beyond what I expected. His Manager, I forgot his name went even further to satisfy a great deal on a sale and trade.

July 2022 Things keep getting worse here. It took two weeks to get an oil change scheduled, was told it would only take 30 minutes with an appointment. I decided to wait for the vehicle. It took over three hours! I understand many businesses are under staffed, but this is an appointment made two weeks in advance! How can they mess it up that much?? Unfortunately I purchased a service contract when I bought the vehicle, won't do that again! The service was performed as expected. The wait time was much longer than expected. The dealership had recently changed to an appointment based service system for all service. Previously, simple items such as oil change and tire rotation were performed on a first come, first served basis. This change caused me to have to sit for two hours just for an oil change. This dealership needs to learn to communicate with customers. I receive bulk mail and regular emails from the dealership, but no communication on the change to appointment based service. That is bad.

Review is in regards of vehicle service. Lack of organization Extreme Lack of communication Lack of customer care Charged for work not performed I do not recommend them.

Excellent customer service throughout the whole buying process.

Felix is by far the best car salesman I have ever had the pleasure of working with. He listens to customers needs and puts 100% effort into getting customers a car. Felix is fun kind compassionate and definitely should be considered for future management!

They were really busy, yet they had me finished in a little over an hour. They washed my car and filled the washer fluid.

Called and made appointment and was told on arrival they would not be looking at it until following work day. (Dropped it off on Friday at 0700 and they would not look at it until Monday) Poor communication by Service Associate. Brought in to take care of recalls only to find out parts were not available. Repairs not made. Other concerns brought to their attention that were not addressed. I was called at 5 pm and was told truck was ready but I was not allowed to pick up until after 8 am the following morning because the warranty manager was not there to go over paperwork. Called Autonation Ford White Bear Lake and phone continued ringing without answer and was put through automated loop for over a hour 45 minutes multiple times before giving up. Checking out and there were added charges. Lost our business.

Our F350 Diesel's check engine light came on indicating a emissions problem. It happened less than 10 days before an extended camping trip with our 5th wheel. A few phone calls to the dealership and getting to the right person got the truck in, and thankfully repaired after a few days. Leaving soon on the trip thanks to Craig in the Fleet Shop for Auto Nation.

Why can I not give a 0. NEVER go here. I took my truck in for some warranty work. I receive a call for three addition items that might need to be done based on the mileage of the vehicle. Each of the was estimated at a little over $100 dollars. I gave consent and said yes do it. I received a second call that it would be done at the end of the day. I needed it and appreciated the effort to get it done. The third call was that it was done and needed to get picked up for a total of $1100. WHAT? I was told that they were just estimates and the cost for several of the items was for front and back. When I went in, there was some admission of guilt, but got $200 off the price and that was the best they could do. I called and left a message for the General Manage or Service manage to call me, 24 hours later, I still am waiting. Don't be surprised if you see two Ford vehicles with "Never go to AUTONATION WHITE BEAR LAKE" on the back.

Awful service experience. Had problems with my Sync and using hands free phone and navigation. Took 2 weeks to get in for an appointment. Dropped off at 7:30 am, received call at 3:30 pm that they weren’t able to get to it till next day. Next day comes and I tell them I need my vehicle by 2:30 as I’m heading out of town. Receive email that they had perform a multi point inspection and that I needed this and that for $500+ which isn’t anything I had asked them to look at and took them away from why I dropped it off in the first place. Told them not interested. I’m notified the vehicle is ready and they are doing the paperwork so I go to pick it up. I get there and I’m told the good news is that there is no charge so I’m thinking it’s a warranty thing. Nope, tech could not replicate the problem and did the exact same steps I told them I did such as resetting and updating the software. Tech said he couldn’t replicate because he didn’t have my phone. Guess the idea of maybe pairing his phone with the system and seeing if there was a problem wasnt in the manual. I spent 2 days without a vehicle and all they had to do was to call me and say they were having problems instead of having me show up with nothing done. I bought the truck there and had an awful experience but I needed to go to a dealer because of the electronics issue. I will not waste my time there ever again.

We've been vehicle surfing and shopping for months and truly haven't had a better Sales Rep experience anywhere else! Our sales person was exceptionally personable as well as knowledgeable, attentive and on the ball with getting things rolling with our trade in and new vehicle. He stayed with us every step of the way from start to finish and called several days after all was said and done to make sure we were completely satisfied. We would recommend this dealership to absolutely everyone.

I bought my 2015 Chevy Suburban on this past Friday and while driving it home, I started having transmission trouble. While they apologized for the situation and promised to get it right in to get it all sorted out, it is now Tuesday, and they haven’t even looked at my truck!! I have to keep calling service to only get a vm, so I call the sales department to go tell service to give me an update!! I finally get a text message for the second day telling me they are short staffed and hope to get it looked at tomorrow. They told me Monday it will be looked at today, and today after calling 3xs, I get the message about them looking at it tomorrow. I’m a pretty optimistic guy. I give everyone the benefit of the doubt. I even exercise patience. But this experience has not been good at all this far. First time customer and I’m left disappointed. Waiting to see if they can and will turn this around so I can write a better review. David Keaton Disappointed customer

My service advisor, Sean, was excellent. I originally drove into the "Quicklane" for service (oilchange & tire rotation) without an appointment. They were booked solid a week out, so I scheduled for the following week. When I arrived for my appointment, Sean communicated in a timely, professional, and knowledgeable manner. He stated upfront what could be done with my truck, in exactly what timeframe and for what price. Sean was courteous, and sincere, and he spoke without the air of condescension that is so prevalent at dealership garages. This was my second time having my F-150 worked on at this location. And I would take my truck here a third time.

Great experience.

Had a great experience getting my oil changed today! Everyone I worked with was very nice and helpful. Best part, they text you now when your vehicle is done and ready to be picked up! No more wondering. LOVE that!!!

Couldn’t contact me because I have COMCAST phone. No one knew and couldn’t find out if my car was done. Tire pressure sensor was to be repaired. Rotated tires and now it alerts from right front to right rear. Didn’t fix.

Only complaint is that I had to book online and had to wait two weeks.

I sales guy was great to work with again.

BEST place to buy a car. This is my 2nd time. I love it. ❤

Unfortunately making an appointment does not guarantee your vehicle will be worked on. It took multiple weeks to get anyone to answer the service center but when I finally did, the service center is polite in setting up the appointment. I brought my vehicle in for two recalls and an oil change. Appt at 10:30 am and was told it may not be looked at today. It would make more sense to reschedule before bringing it in. By 2:45pm I was told they could not work on it but I could bring it in Monday for a week since the one recall may require more time because most times with this recall we have to replace the exhaust manifold and that can take a week to do. No loaner cars but shuttle service to drop off and pick up. I don't know many people that can leave their only vehicle for a week. Pretty disappointed in my options. I also asked for at least an oil change since it was there. Seems like service just isn't the same. Everyone is polite but the service is just not there or communication between mechanics and front service desk. Update to reply: I tried calling twice to speak to the GM, again nobody answers. Not worth taking more time to chase down someone to answer. I'm pretty sure you can look my info up. Feel free to call me.

Honestly the worst experience I have ever had bringing my vehicle in for service. I had some recalls to take care of so I asked for some additional things to be taken care of at the same time. Left the car for a week over vacation. Asked them to call my cell when the work was done so I could pay and then they could lock key in the car so I could pick up Sunday when I return so I had for work Monday morning. Never got a call , had to call several times. They couldn’t find the paperwork or the car. Finally Kahn found the car and I paid bill online. When I get back, I found that they didn’t lock key in the car and I can’t seem to get in touch with anyone to get it back. When I went to work Monday, I had a voicemail asking if I wanted additional work done, including having a mail pulled from my tire. Only problem is, I already have the car back and I will have to now deal with the hassle of scheduling another appointment, which means going there because they don’t answer the phone, making the appointment and dropping it off, being without a car etc. Again, WORST experience ever and I’m not done dealing with them because I want my key back!

I bought a Ford Explorer from AutoNation last week. The sales consultant Felix is super friendly and super helpful for choosing a suitable car. I bought with a fair price and satisfied with it. Now I am drivning on the road with proud.

Would recommend service plus to anybody who is looking for efficient and fast service in the area. They not only helped me with my maintenance of my Escape, but recommended service to help keep my Escape running longer. Thank you Bradley.

Rich is the man! Ask for him.

Son muy buenos rápidos y amables

I took my vehicle in for its first maintenance check. Staff was very efficient and communicated the information about the work that was done. I felt very confident that my vehicle was checked and work was done with quality.

Oil change took 3 hours (730-1030am) on June 17- I feel this was an excessively long wait! I will go elsewhere in the future. I’m finding it difficult to near-impossible to cancel & get a partial refund for the service contract I signed on my 2-year old previously owned vehicle purchased at AutoNation in Nov 2021. (Multiple calls & emails)

Worst experience ever. Had transmission replaced by Ford 8 months ago. Ford had warranty for 3 years unlimited miles covering the unit and its components. Just recently had my vehicle towed to Autonation Ford because all of my engine codes read transmission solenoid issues. Also had amber/yellow wrench light on. Every code and light and the way the vehicle was responding matched the issue from 8 months ago. Ford charged me $600 to diagnose it all to say it was a plug in my transmission solenoid pan. Oh yeah and the warranty doesn't cover it? Wth? Take it from an honest consumer. Never purchase a vehicle from this dealership. Autonation Ford took advantage of me with their greed and sly business practices. Save your money in multiple ways. 1) Don't buy a vehicle here. 2) Don't service your vehicle here. 3) Maybe just buy a Toyota or Honda and never worry about major repairs at all. That's all I have to say about this disgusting place. Good luck to those who have purchased vehicles from Autonation Ford.

Pete sold me a new truck and was an Awesome experience. I recommend Auto Nation.

Agent was friendly, good atmosphere !

I worked with Geoffrey and Joey. They were assisting me in every way to work with my lease. They are the best!!!

All I had done was oil change and tire rotation! Had 8:30 appointment! After waiting 3hrs went to ask how much longer? Was 1st time here closest ford dealer to my house!

Usually I won’t leave a review even if the service is bad. This place is probably the worst business I’ve ever been too. The car buying experience was awful. Waited 4.5 hours to talk to finance manager. Couldn’t do anything because all the banks were already closed. They call me the next day saying I’m approved for the car. I come in immediately after to go make the payments and sign the paperwork. Get there within 25 minutes after the call. They tell me when I get in the door that someone is there buying it right as I walk through the door. Even though they wasted 6 hours of my time/money. Ran my credit. Ended up selling the car right in front of my face. Terrible business I have no clue how this place has the rating it does. Wouldn’t recommend to my worst enemy!!

Great team to work with!! Rich, Mitchell and Mitch (finance) did a great job of getting everything together and no hassles at all. I came in with my own financing and there was no pressure to use theirs. I would definitely buy from Rich again. GREAT SALESMAN!!!! Thanks Rich

Well, the sales team is awsome, my process was quick and easy, they made sure I got approved for a loan and got me in a brand new2022 f150 lariat sport. Unlike other well known ford dealers in Minnesota where they tried to scam me on my trade in, autonation gave me the best value up front so that saved a lot of time. Another thing they are good with is there is no mark up on their new vehicles so you are getting the best price off top. I'm very happy with my purchase. Thanks autonation.

always have the parts for our large tow trucks

Excellent sales experience. The dealership communication was frequent and accurate. Ask for Tyler when you need to purchase your next new vehicle. He’s awesome.

Very accommodating; Adam and Michael provided excellent service!

Would not recommend the White Bear location. My son, Jose, is starting is own hardscape business & works 50+ hrs/week, so he asked me to help him look for a work truck. I called AutoNation and spoke with Jacob regarding a used Ram 3500 diesel they had advertised. Jacob was very nice and the customer service seemed good over the phone. Jacob shared some pics of truck & welcomed me to come in and test drive it. I drove truck to my sons job site, he liked it. So before committing to buying it my son asked me to look at the CarFax,report.... it had a recall on it. I asked Jacob about this, he said that any recalls or service needed/repairs needed is taken care of by their service department before any vehicle gets listed for sale. At closing we found out Autonation Did Not preform the recall & we would have to take it in ourselves. My son works 50+ hours/week! Not cool. We also found out at closing that original license plates were destroyed & we had to order new plates which, AutoNation would take care of. OK, fine, please handle that. Six weeks later my sons temporary plates have now expired and the only answer to the problem of no plates yet we get from Jacob at AutoNation is "I don't know what to tell you, it's out of my hands". After buying a truck & spending mid $40K with them! Our family will not be returning for future vehicles.

I payed $42,000 cash for a 2016 tradesmen 3500. Carfax stated new oil filter yet after purchase the vehicle diagnostic reports oil life at 36%. Dealership states "not their problem, it's out of their hands" I accept this and move on, I have a business to run..40 days later I have still not received my license plates and am driving illegally, Dealership reports "its out of my control, there is nothing I can do" If you are attempting to start a business that is depending on vehicle towing do not buy from here.

Salesman was really really good picture of me show me just what I want

Felix is Honest and very friendly, I will be back simply because of the service provided and the positive attitude he has all around. The dealership is great but the customer service from Felix was exceptional for sure!!! Loving my new Ford Edge

Pete was great to work with during the process of ordering and picking up my bronco. He communicated well throughout the entire process, and was super helpful, friendly, and knowledgeable. The finance process was also very smooth with Michael's help. I'm very happy with AutoNation and would recommend them. I look forward to buying a vehicle with them again in the future!

Mitch was AMAZING! He seemed to read my mind on what vehicle was best for me! Everyone I talked to at AutoNation were SO nice. It was a very good experience!

Thanks to Felix I found my new to me Ford Edge and am loving it! Felix was wonderful he made the whole process easier than expected and we will keep him in mind for our future purchases.

Was NOT a good experience. Waited half an hour before a service representative even got to me & another hour and a half for a works package oil change

Vehicle was not fixed correctly. Called multiple times and got a mailbox that just hangs up on you. Waited for 2 hours on hold just to be hung up on. Left multiple voice-mail not a single call returned. Was never called on status of my vehicle. I will not be back to this dealership and I also for sure do not recommend them for any service needs.

We just bought our 4th Ford vehicle from White Bear Lake Auto Nation..The sales associates went above and beyond to put us in a vehicle we were looking for and was affordable. They were extremely polite and concerned about our needs. Hands down Phil and Richie are top notch no pressure fun people to work with and highly recommend if your in the market ask for either of them. The store manager Linda also went above and beyond to assist in the purchase of our vehicle. And lastly Garret the finance guy was quick and very helpful. Thanks to all to help facilitate us in the purchase of our new ( used) Ford Edge we love it!

We just bought our 4th Ford vehicle from White Bear Lake Auto Nation..The sales associates went above and beyond to put us in a vehicle we were looking for and was affordable. They were extremely polite and concerned about our needs. Hands down Phil and Richie are top notch no pressure fun people to work with and highly recommend if your in the market ask for either of them. The store manager Linda also went above and beyond to assist in the purchase of our vehicle. And lastly Garret the finance guy was quick and very helpful. Thanks to all to help facilitate us in the purchase of our new ( used) Ford Edge we love it!

The place and environment is good but the price for fixing anything is high so get a quote before you come so you want faint at the total

Everything was great and Tim took great care of me and my truck.

This review is getting 5 stars because of the manager that took care of me. After I was initially lied to by o e service manager about my brakes being "in the green" only to find out the very next day that I needed new pads and rotors in the front...Mark Sloper took care of me and treated me like a valued customer. This is not the first time Mark has had to step in and fix another managers problem either. One guy, who has since been relieved of duty, had one of my company vehicles for FOUR months after he told me it would be 2 weeks. As soon as I asked the project be transferred to Mark he had the vehicle ready in 3 days just in time for our season to start. When you go here for service, ask for Mark. He gets the 5 stars.

Talk to Louis there

would RECOMMEND , honestly.

The Customer service was outstanding and made me feel at home when I was at the dealership. I had an idea of the car I was looking for and was brought multiple selections of the car I needed. The GM was also amazing to work with and was very accommodating. I would definitely recommend using Mitch to work with on their Sales team.

5 star service from Auto Nation and my Sales Person, Pete sturgeon. It did take Ford 5 months to build and deliver Expedition.

My Ford Ecosport went down and I had it towed here. Car is under warranty issue with car is normal at first I was told that I was going to get a loaner car by service provider but then Mr. Pete Hunter insisted that the company doesn't give out loaner cars when I could clearly see complementary cars on lot. Upon calling corporate I received a call to come pick up a loaner car. Because of the color of my skin he made his unbiased decision and I'm truly appalled.

Pete Hunter made me feel like people of color should not come there. Mist racist experience I ever dealt with

Wonderful customer service. Everyone is always very helpful and friendly. Took my car in for an oil change and was not aware of change to needing an appointment and they were still able to get me in.

The Wiper was replaced, and actually the service manager go as far replacing the wiper with a new wiper by him self. He really did great. Also, my recent service on May 26th 2022 was equally great and satisfying, they accommodated my request for bringing my truck in earlier. That was great too.

Good communication, friendly service and helpful. Reasonable price for oil changes and tire rotation. Thank you

The service was great I was told it might be up to 2 hrs but it actually only took 45 mins.

These guys know what's up! Great sales team, go see Geoff Jelinek for any sales needs or Russell Neidermyer for your customer order needs! Hands down best in the business.

Eddie, Mike, and Stephanie were awesome. They were all super friendly and made us smile and laugh. Mike made some awesome jokes, Eddie was pretty funny too, and Stephanie was really helpful.

Have been buying and leasing vehicles for 40 years at toysley/auto nation and getting all vehicles serviced there. Today, had a 8am appointment for oil change and took 2 hours and 20 minutes, (Ridiculous). I had to go up to the service counter and ask about my vehicle. Three other people came in after me and were done before me.i guess it's time to find another place.

I had both of my cars serviced at AutoNation Ford White Bear Lake recently. They were great! Really good customer service. Excellent work. Everyone was friendly and super helpful. There was an issue with scheduling and they did a great job taking care of it. Tim Nipp was instrumental in making sure our experience was top notch! He didn't oversell service and did everything including a recall item that needed to be done. Great job team!

I was told 3 days for recall work. A full month had past before I had my truck back. In that month no one returned or picked up the phone. They returned 4 of 20 calls in that time. John from commercial building is the only one that cared enough to do something. They lied to me saying my work would not be covered. Or that I never bought a warranty. Or that they worked on my car then quoted my different work than the obvious problem. Shady is an understatement. Stay far away at all cost! Stay far away!

Never had an easier service appt. Friendly staff and they listen.

No trucks!

Service department concept of customer service has deteriorated. I brought the 2021 Bronco Sport in for March 17 appointment for oil change and Sirius XM radio traffic list function failure. Despite appointment for radio issue, radio wasn't fully checked, only checked to verify software was up to date because service advisor who made appointment "didn't have technicians available who could do that checking". Car was brought back for another appointment and left for several days. I called the service advisor for updates, and eventually ended up with his phone mail. This was done several times each day on this stay, with not one return call. Finally connected each day after holding for a long time. Radio traffic list function not fixed. Made another appointment. Same issues of calling for update on repair status, going to phone mail,, and no return calls. Again, radio issue not fixed. Saga continues to Ford advising to replace APIM module in early May. Same phone issues as previous visits of leaving phone mail message and no return calls. Adding insult to injury, on one attempt to contact the advisor, I spent 15 minutes circling through phone option cycles before a "live" person put me on hold 45 minutes. Again, radio issue was not resolved by Ford recommended "fix". Advisor indicated a Ford engineer would need to evaluate the problem when in the area. At end of May, I left a phone mail message wiyh my advisor for update as when Ford engineer might be at AutoNation yo check out radio issue. After no call back in 24 hours, I called again and was told the advisor no longer worked there. I was transferred to the ex-advisor's manager, and left a phone mail message to call me back with an update on the Ford engineer checking out my radio issue. After one week, I contacted my sales person, who indicated he would pass on my concerns to management. Two weeks after leaving the service manager the phone mail message, still no return call!

Fast, friendly Quick Lane service. Also, Forchusa (sp?), who was new, found that I had several oil changes in my service package that I didn't know about. Seems the training at this place is really good and everyone was courteous, as well as helpful.

Repairs were not completed properly, and damage was done to interior parts. Have not received calls back to fix it.

Scheduled an oil change on my 2020 f150 and asked to also have transmission checked for hard shift between 4th and 5th gears. Scheduled to leave vehicle for the day. I received no updates and tried to reach service department multiple times throughout day. Finally reached main number to learn their phones were out. Told I would get a call back by service underwriter and did not. At the end of the day I finally reached someone in service department to learn my vehicle needed to stay overnight for further diagnosis. The lack of communication created a significant challenge that evening being down a vehicle. I learned the next day my transmission needed to be replaced and one is on order. The vehicle is drivable but I am re-evaluating where I will have it serviced going forward.

Always polite and friendly are the service staff at AutoNation. A little slow sometimes but that's an effect of not being able to get employees in today's world. Truck was clean as new out the new car wash there. Good job by all.

My husband and I had a great experience with Jake Z. He is very personable and really took the time to listen to what we needed and wanted in a new vehicle. He really took the time to get to know us and made the process super easy and quick! We loved our experience here and our experience with all the employees! We will definitely be sending friends and family and will be back ourselves when we need or want a new vehicle! Jake was amazing and made our experience the best! Even the financing process was easy and seem less. Garret was awesome and kept us informed through the whole process! He made sure we got the best deal for us and kept it in our budget. From start to finish we had an amazing experience and they made the process of buying our new vehicle amazing!

Great experience, nice people

10/10 best customer service I’ve ever seen. Jaylen and Bryan are great guys and made sure my car got done asap and driving amazing. Thanks again Bryan for staying late to get it done!

Very happy with the service I received from auto nation ford. Took the time to give me my options for returning of my leased vehicle, very satisfied and will be returning again. Thanks

Geoff J. and Mitch are the best! Would do business with these 2 anytime. Walked us through all aspects of purchasing 2 vehicles! Thanks guys it was a pleasure!

Everyone that I dealt with was very friendly & helpful. They were very accommodating for me when I had my young son, not having an issue with him playing in the showroom cars. However, my big complaint is efficiency. I spent 4 HOURS at the dealership waiting on paperwork/credit report stuff. 4 HOURS!! I was getting extremely frustrated since I had my kid with me, who was getting tired & I didn’t end up getting home until about 930 that night. I almost walked away from the deal.

Awesome service at the Fleet Department. From setting up our appt to getting in & out, the staff make it very easy for us to get our vehicles serviced.

Got a fair trade in bought a SUV. With a sun roof.

I went in to look at a used car, but that one didn't work out, along with a few other used cars. All of the staff was VERY helpful! By the end of the day I drove away in a 2017 Escape! The team worked VERY HARD to get me in something nice, reliable and with the "extras" that were important to me! Thanks AutoNation!

I purchased a used vehicle at AutoNation and the process went very smoothly. Michael was a very helpful and no-pressure salesperson. I found the exact vehicle I wanted at the right price. Garrett found me a lower interest rate than my bank was offering and got the paperwork done in record time so I could make it to a play that afternoon. A great experience with AutoNation Ford White Bear Lake so far!

This past weekend I went to look at a new (used) car. It was my first car buying experience in over 8 years and I was very impressed and felt very comfortable. Tylor, Jacob, and Mitch were all amazing throughout the whole process. No pressure, explained details, answered all of our questions and I drove home in a vehicle I absolutely love!

I went in to have 2 Keys made for my F150. After waiting for 1.5hrs the service person came back and told me that they machine they use to cut keys was not working but to not worry they weren't going to charge me anything.... They knew this within the first 20min of my appt. and I still sat for another hour and drove out of my way to get to the dealer. Besides all that I contacted a different dealership and they were about 30% cheaper for the same keys. I do not think I will be frequenting the White Bear Lake Ford Dealership again.

Made a trip into AutoNation White Bear Lake Service department today, with best visit ever. They meet me at my car, and had me checked in, and out with such great Professionalism. I have to say, in times like this, every place should be like them! A true 5 ***** Star experience.

As a 9 year and two car buying customer, I have had excellent experiences at Autonation until now. I do not know why anyone would not return any phone calls or voicemails that I left. I do not know why no one wouldn't call me and tell me that my car was not completed on the day that I was told. I do not know why no one could call me and tell me the next morning where my car was at or anything about my car at all. Very disappointing. I will not return.

I had a great experience with staff, very helpful and friendly. I drove two and a half hours to look the truck over prior to purchase, and the truck I purchased was in great condition as presented on the website. I would recommend this dealership to anyone looking for a vehicle.

I usually use Roseville Ford as it's closer to my house however I decided to give AutoNation a try. I originally bought my car from there back in 2015. Had my driveline serviced as well as a few other things on my Ford edge. Pleasant experience at the shop. Hard to contact ( no answer) over the phone but once through, easy to schedule. 5 stars for customer service. However after my work was done I noticed a burning smell everytime I turned the heat on. I had to reschedule the car to go back in again, and faced a potential $200+ diagnosis fee if the smell was not related to the work AutoNation had done. The smell was not there before the work was done. I did some research online before I went in and it's a common problem when oil from driveline ptu is leaking. As it turns out, this is what it was. They had not tightened a bolt so oil was leaking. They filled it back up, tightened bolt and tested. So props to AutoNation for fixing the mistake. 2 less stars for the inconvenience of having to reschedule my car to go back in as well as the issue occurring in the first place.

AutoNation always does a great job with fixing my car. I feel I get a very good deal for my money.

Bought our gen 2 raptor from Phil who was awesome, had a few serviceable issues ( warranty work) and they made me feel like a priority in the end, I would 100 💯 percent recommend auto nation white bear to anyone!!

Mitch V was a great salesman! Went in unsure of what I wanted, told him the things I needed and the first car he showed me was the one I ended up with! Definitely recommend this dealer and salesman to all my friends looking for a vehicle.

They don't follow-up with their customers! I dropped my truck there at 8am and never got a call back for ANY updates! I ended up calling every hour by 1pm and having to leave a message to my "assigned" advisor only to find out thay I got switched over to 3 different people without anyone informing me of this. The service department will just ask you to hold without even giving you a chance to respond back. I ended just picking up my truck with nothing done to it.

The people here we're so helpful and made the whole process feel understandable. Would definitely buy from AutoNation again :)

Service was good but the cashier check out wasn’t. When I purchased my truck in December 2021 they gave me 4 free oil changes. I also purchased 20 discounted oil changes. No one seems to know about the free ones. When I come in they are using my purchased ones and not the free ones. Not very happy about that.

I recommend everything at AutoNation white bear lake. I have gotten two cars from the company and I couldn’t be happier. I started with a 2017 Toyota Corolla and now I have a 2020 Chevy equinox. They are one of the top places I have gotten a car. They are very professional and make sure you are happy with ever car you get. They also work very hard to get you approved. Some things I feel need more help in is in the service center they need more people and they all need to have better communication with each other and customers. Overall amazing company.

I have been a customer of AutoNation/Tousley for many years and have always dealt with Dave Orton, because he is one of the best and most enjoyable people to work with. He is personable, knows his business and he will help you in any way he can. Five Star in my book! Now Geoff Jelinek. Will do almost anything for you!

Used Fleet Services for service on one of our trucks once again & it was super smooth! They make it easy for us to concentrate on our business.

My F150 was making an unknown noise that I couldn't find. Now I've been repairing vehicles for over 30 years. My first guess was front pump on transmission. So to be safe I used my extended warranty from autonation to get it towed in. I was told it would be a few days before they could get to it. Monday truck gets towed 330 pm. Tuesday no news. Wednesday the day I was told they wouldn't get started till then. Thursday they found noise and warranty paid for the repair witch was awesome. Well it was the water pump which I had a hard time believing because they leak when they go out. Long story short, great guality work. Always going back.

Service was efficient and prompt. Thanks.

Good people, they listen, do their best to take care of customers!

Had a great experience on Friday they wen above and beyond to fix my car!

Super friendly and easy to work with. We worked with Matt and it was wonderful because he was honest about the cars and not overly aggressive. The finance department was wonderful. The worked hard to beat my pre approval rate from the bank.

Not a great experience. Scheduled my truck for a programming recall and to check the balance on my tires. Check In Process was terrible, multiple employees on their phone and after 10 minutes of being ignored I left the service desk and went inside. There I was finally helped and got checked in. Was told it should take 1.5-2hrs to complete so I went home. 4 hours later With no response I called and got no answers about my truck but was told they would get back to me. 2 more call backs and 8 hours later with no answers I got the service dept is now closed. Called Jason who I bought my truck from and he was able to break my vehicle out of jail and said they were able to take care of the recall but could NOT “feel” the vibration that would indicate a balance issue. They didn’t take the tires off the truck and check the balance but rather put miles on my truck and said they couldn’t feel the vibration. Absolutely ridiculous experience and if I had known this I would never have bought my truck here. Next company will get my business not these guys!

Great service. Friendly staff. Thank you for everything!!

So in lieu of going into our last experience where, upon showing up to pick up our Explorer after service, we sat for 45 minutes while they struggled to get it to start and never communicated any of that until we were late for an appointment, here we are a month later where our vehicle won't start again. Should have known because clearly after $2500ish, it wasn't fixed the first time. Three voicemails for the service manager later and we've yet to receive a call back about what they're going to do to help us. I don't even think I'd trust them to actually fix the problem anyway at this point. Their first "diagnosis" last time was that I "put the wrong gas" in. Okay.

2 cars I’ve purchased from them, James has been awesome both times! They will continue to be my first place I go to when buying cars

The technician was great! Was able to get me in on a Saturday afternoon without an appointment and replace my headlight quickly although they had already stopped taking walk-ins. Also gave me a great price, much lower than originally expected. Everyone in the service area at Auto Nation in WBL has always been very professional and friendly.

Tylor was a pleasure to work with on the out of state purchase of our new Explorer!

Terrible shady dealership. Withheld info about the car, tried to scam me with their finance department and the car I got had at least two defective parts. Avoid this dealership at all costs!!!!

Great experience. Easy to order a new truck through them. They warned us about the long-lead items on the order and to avoid adding those options. Got our F-350 in just over 3 months even through they predicted 5-6 months.

Had a great experience, was easy, quick and got exactly what I was looking for. Everyone was friendly and made the whole experience worth coming here.

Great work done in service!

Our Sales consultant Taylor Leyk was absolutely amazing. She was super sweet found us just what we where looking for and talked to us like people not just another sale! Couldn't have asked for a better experience!

I’ve been searching for an used Ford Explorer for months & when I came across the right mileage, price & features—AutonNation Ford was very helpful from start to finish. They kept me informed for every step, worked with my schedule & I was able to drive away happy in my ‘new to me’ vehicle! Every person we worked with was professional, informative & friendly. I hope I don’t have to purchase another vehicle anytime soon but will definitely work with them again!

Great experience from start to finish. I ordered a 2022 ford maverick and over the nine months it took to receive delivery of the truck my salesman Russell Neidermyer touched base a appropriate amount along with keeping me updated with the information he was given. Overall compared to some dealerships even with the blue oval this place has been nothing but clear, smooth and personal.

Spent my 409 day wait for my 2022 Ford Bronco with Richie. Richie was always super quick to respond to my inquires and truly just a great honest guy. FOR RESERVATION HOLDERS (Maverick, Bronco, Lighting, and Mach E)They honored my MSRP pricing and never brought up anything about ADM's. That might sound like it should be expected... unfortunately that is not the case at many Ford dealerships. If you want to do business with Ford, Richie and AutoNation WBL is a safe place to do it!

Your service was great but went there not knowing that you no longer offered quick lane service. It took longer than I was expecting to wait but they were able to do my oil change. While waiting I ordered a new vehicle!

GET EVERYTHING IN WRITING!

Great work. Service performed as requested, quoted and described!

Keep changing if they accept walkins or not for oil changes, but don’t notify customers that appointments are needed. Last time I got my oil changed I called to schedule an appointment and they told me I didn’t need one that was probably 8 months ago, so when I arrived yesterday and they told me that as of 6 months ago they don’t take walkins anymore I was not happy as I had just driven 30 mins to get there as I have a prepaid service plan I always go there. The last several times have not been up to par.

Service was very accommodating and helpful.

Scheduled an oil change appointment at the "Quick Lane" one week in advance. Arrive on time, check-in and then am told the wait is 90 minutes, we only have two workers! Have you ever made a reservation at a restaurant then been told we will seat you in 90 minutes? I'm hoping you would leave and find another place to do business, I did! I'm at Valvoline in the neighborhood, then going to Tires Plus for a new set. Recommend you do the same.

My girlfriend bought a used car from here and a week later I bought myself one. From our experience I will never bring my business here again. Her car has major electrical issues that had obviously been already happening before they sold the car. She has tried to get ahold of the service department to get it fixed and they will not get back to her. As soon as they make the sale of the vehicle they do not care for the buyer. This was my first time buying a car from a dealership. I put down a $2,000 down payment $1,000 the day I got the car and a check I wrote to be deposited a week from the day I got the car. They told me they would hold the check and that it was no problem. Instead they deposited my check and over withdrew my account. I tried contacting several different people for several days and they never resolved the issue nor did they get back to me with an explanation or answers. I am thankful for my salesman helping me find a vehicle when I needed one most especially with my lack of “proof of income” due to the fact that I am self employed. From our experience I’ve came to the conclusion that the employees of this dealership do not care for the people they sell vehicles to but instead only care for the commission that they can make off of the buyers.

Automation was recommended to us and they treated us great. Gave us what we thought a fair price for our car.

This was the worst visit I've ever had. The 'crew chief' lacked communication skills. I wish he would have told me it was not going to be done after the first day so I could have rented a car. THANK GOODNESS for STEVE! He's the one who let me know what going on and when it would be done.

Poor experience with staff and lack of communication. I included a screenshot of my google review below.

I recently purchased an explorer with Hope at Autonation Ford and was amazed at how friendly, kind, fun, and honest she was with us. Not only did she make the experience comforting, but many laughs were shared and I felt she worked with me rather than against me for the sale. After going to multiple dealerships vehicle shopping, Autonation was one of the only dealerships who did not mark their explorers more than MRSP even with the shortage of vehicles. I was respected as a customer throughout the entire experience of purchasing, trading, and financing. I would recommend Hope and the Autonation team again and again.

I had a great experience again when I leased by new hybrid. Friendly excellent staff

I know it's covid and everything things are taking longer. But it's just disconcerning to take 2 months to get my car in to be repaired. And on top of it they are selling off all the loaner Vehicles so really hard to have another vehicle to drive; not many people can be without their car for a few days. I basically come here because I know that if they're going to have my car for a day or two I can get a loaner vehicle. But that has been changing. 4/28/22 UPDATE: brought my car in for service again and it was very good service they provided a two-way Transportation so I didn't have to sit at the dealership for several hours while they did the work they took me home and then came and got me.

Great service, and friendly staff.

The dealership was very helpful and knowledgeable! They answered all our questions and took great care of us! They kept us informed throughout the ordering process and delivered as promised.

Really appreciate the good folks who assisted with the lease of a new hybrid! Everyone was helpful in processing the paperwork and I was in and out in a very timely manner.

I bought a 2012 Ford Explorer XLT on 4/1/22 from Jacob and he did an incredible job with the whole experience. He was very helpful and knowledgeable and made the experience a joy. He was not pushy and just provided all the necessary information to make an informed purchase. I would highly encourage anyone in the market for a car to work with Jacob at AutoNation in White Bear Lake

sales department,service center

I purchased my 2017 Ford Edge brand new in 2016 and yesterday was the first time I needed to bring it in for something other than routine service. The staff & service I received was amazing! Steve walked me through the process that needed to be done and explained the charges upfront so there would be no surprises! He also knew that I would need to work while they were working on my vehicle so led me to a quieter customer waiting area so I could be uninterrupted. They were so nice! From the time I brought my vehicle into the garage, until the time they finished and brought it back in for me (so I didn't have to walk out in the rain). Truly a stand up company and I will be going back for all my service and purchase needs!

I recently brought my Ford Escape Hybrid in for a recall fix. The staff are top notch, service was far quicker than I anticipated. This is the second vehicle I've leased from Ford, with a short lived detour with another company, I returned to Ford and will not change again. They build an excellent car, fits my needs perfectly, and their staff are GREAT. I highly recommend Ford Auto Nation!

I purchased a 2022 Ford Bronco Sport. They were the only dealer I could find with the vehicle I wanted without a markup in price over MSRP. Drove 3 hours to purchase from them. I was very happy with Taylor Leyk- salesperson- her fast responses and help with the purchase were very much appreciated.

I just bought a new 2022 Ford Bronco Sport from this dealership- Taylor Leyk was our salesperson. She was outstanding, very quick with her responses and helped us through the entire process. She did a great job in helping us to get the vehicle quickly and they sold to us for MSRP- the only dealer we could find in the area with one that didn't have the markup. Very pleased with the experience. I drove over 3 hours one way to purchase from them and it was worth it!

Easy and great service. Purchased a new vehicle and will always work with Autonation. Thanks for the great service and customer appreciation.

I couldn't believe the customer service service I was provided by yesterday. I was treated like more than just a customer, more like a family member. this Is the best dealership that I've ever been to, and treated with the upper most respect.

My experience was amazing,the service and knowledge was outstanding,friendly and respectful was the key ,the general manager was so professional and make the deal smoothly for me thank you to Anya Smith and her professional team.Luis Saybe

Very disappointed in how AutoNation dealt with an issue I had post purchase. While they addressed a couple of my concerns, they didn’t address the largest concern and that was the condition of the tires on the truck and the fact that the technician marked them good. The tires were in such poor shape that I spun out in the middle of the highway and nearly went in the ditch several times every time it snowed or there was frost in the road. Within two weeks of purchasing a 45,000 truck I had to spend an additional 2300 on wheels and tires. I brought the issue up to the used car manager, sent him videos of the tires and their condition all to be told that I had 5 days to return and he would do nothing about the tires. I informed the manager that I had been trying to contact autonation, but my calls were never answered. While I like the truck, I would never return to autonation to purchase again. They were pushy, financing people fed me straight up lies about my purchase to close the deal, and didn’t come through post purchase. I’ll take my business elsewhere.

I like the affordable oil changes and working with Travis. His brother helped out too and he was good as well. I also recently bought new tires from them and the shuttle was nice to not have to sit there for hours waiting.

This place is GARBAGE!!! Oh you’ll meet wonderful people SELLING the cars but after that, ya screwed! Pray to god you don’t need any help after, don’t bother with a warranty they will not honor it and help you! If you need to speak with someone directly you will have to go through around 5 people to get there, their customer service is hands down the worst I have ever seen. And guess what…. THEY DON’T CARE, oh ya you’ll hear “I’m sorry about this” but they don’t care one bit! Please avoid this place!

I went in Saturday morning for an oil change and Travis my service advisor was on his game. He recommended that I do my 100k service maintenance while I was there, and always communicated with me on the status of my truck. I highly recommend Travis Lee.

I just picked up my Car and they did a fantastic job with it. I’m very happy with the results.

They’re fast and everyone was friendly, they also have a text notification option which was nice.

I just got a truck yesterday. Jacob was great, a very nice young man. The paperwork always takes forever but the staff was very nice and got us done as quick as possible 👍

I have leased 2 vehicles and purchased one from Autonation White Bear Lake. Always a great experience. Honest, up front pricing on everything from purchasing to oil changes. Friendly staff. Nice waiting areas. I highly recommend them.

3 weeks to complete warranty work and refused me a loaner car. So I was without a car for 3 weeks due to Ford’s defective product. Office staff are inattentive. Nobody at the cashier’s desk; both times I stood there several minutes while employees chatted nearby or passed by. So disappointing! I have been buying and servicing cars here for 15 years. They used to have good customer service. I would like to add that Terry Freshwater and Bob in the Sales department have always been very good to me here. My unhappiness is with the service dept.

Great selection lot to choose from. the dealership treats you like family..

Natasha was my service advisor and she was fantastic. She was kind, helpful and responsive. My hope is she can be my advisor every time I go in. Autonation would be smart to do what it takes to keep her.

easy too work with everyone is very nice great choice in vehicles.

My visit to AutoNation was pleasantly better than my last 2 years ago. Service manager Andy was a total jerk when one of his techs lied about my brakes. Within 3 months time upon returning my brakes linings actually grew! Right?! I never returned after that until yesterday. I was greeted by Travis who had a real passion to get back the name of the business. Amazingly I did not see any of the same problem people when I went yesterday for an oil change. I will return to deal with Travis as he earned my trust. For that, I am grateful to him. Rick Mathisen

Our salesman Richie was THE best. I will recommend him to friends.

Got my custom truck, it went really smooth and quick.

Least pressure we’ve ever experienced when. Using a vehicle. Our salesman Avel was very knowledgeable and friendly and a big reason why we purchased. Samantha in finance was great!

I was searching for a Mustang for months before finally landing on AutoNation Fords site. They hadn’t even uploaded pictures yet, but I contacted Rich to come see it. They hadn’t even put it through inspection or anything, but as soon as I saw it, I fell in love! This car was a hidden gem! Previous owners took great care of it, and it came with a tuner, and some nice rims and tires! Stickers are starting to coming off, but that’s expected with time. Rich and everyone involved kept in constant contact with me, keeping me up to date on everything going on with the couple repairs it needed. The other amazing thing they did was give me a fresh start. I traded in a 2019 jeep Cherokee and they completely wiped my slate clean so there was practically no negative equity!! They gave me the highest offer, even beating Carvana! I could not have been happier with this purchase and trade in!

Sales guy Rich was great but finance guy Mitch was not straight forward and uses scare tactics to sell you warranty products as well as deceiving you on the actual cost.

Awesome team at Autonation! Shout out to mitch for helping me get my truck. Had a great experience here

Pete Turgeon sales consultant was the best! He was so friendly and took his time helping us with everything. I would highly recommend him if you are buying a car. He was top notch. Thank you Pete for everything!!! 😊👍

Thank you Tyler and Mitch for your help and guidance!

3 hours oil change and wiper replacement. Scheduled an appt. It still took 3 hour, car wash not working, no sanitation service,park my car outside. Rapid oil change, discount tires much faster.

Great experience getting an oil change and tire rotation; in and out within an hour!

Huge shoutout to Avel and Mitch for getting me into my new Mazda! Couldn’t have been happier with the service and speed in getting me in and out. Thanks to you guys and I’ll see you for my next vehicle!

We recently decided to buy a second car for our household. My partner had previously purchased a vehicle from a AutoNation in California and enjoyed her experience. We decided to look at AutoNation Ford. We went in and met Scott Sprecher, he listened to us about the car we wanted and got us in it right away. That car, unfortunately, didn’t work out but Scott was able to take what we wanted from our previous conversation and found a different, newer, and better vehicle. We then were able to work with the finance department and got a much better rate and loan term and we’re on our way. This was by far one of the most pleasant car buying experiences I have ever had. Not once did I feel pressured into a car or obligated to stay at that dealer. I will be returning for my next vehicle and would highly recommend visiting and speaking with Scott Sprecher if possible.

They kept us waiting for over an hour expecting to buy an Explorer they showed us only to find out it wasn’t even available. Actually, they never had any Explorers at all to sell us. Then, to top it off they tried to sell us a used car instead (making us wait longer) and they didn’t even have one within the criteria we have them. They wasted our time when they had nothing to sell us! Extremely disappointed.

Not good Bought a used truck here two weeks ago and got home realized the heat wasn’t working dropped it off at service department and have been waiting ever since the only person who has helped me has been my sales guy Mark Harris other than that horrible management Ford should be very embarrassed of this branch

We have unfortunately had our third poor experience with service. Of being sold expensive possible solutions, told things were repaired, then still having the same problems. Each and every time we have left with a feeling of being taken advantage of, not listened to, and our business and support irrelevant. It will be our last dealing with the dealership, which is unfortunate. We like local, we kept going back hoping for a change, or different experience. We're in the market for another Ford, and instead of paying at the servicecounter, walking right into the show room to buy another from autoNation, we will instead go elsewhere.

It is a great place to buy a car. Taylor the sales lady made it possible when no one else would. She is great. Taylor and Garrett were awesome.

everyone was so nice and helpful the second we walked in the door. Scott was our salesman and he was amazing!! he was patient and answered all our questions. we accidentally had left our daughter's favorite stuffed animal in the car we traded in and I called him in a panic and he went and searched the car and found the stuffed animal. he immediately called me back to let me know and left it sitting on his desk for us to come pick up. I highly recommend AutoNation Ford.

Dropped my car off for service with Mert he was great with communication about updates with my car everything was done in a timely manner - Thank you very much

The moment you walk in to Autonation, you are always greeted with a friendly face. From then on sales is ready to help you in whatever direction you chose. Richard Aboody treats you like family and never stops until you are fully satisfied with your decision. This man found me the vehicle I wanted, at a time when it seems impossible to find. Joey is one of their newest finance managers and didn’t miss a beat. Very professional, gave us what we wanted, and had us through the signing process in record time! I will definitely be coming back when it’s time.

My service writer Steve Miner and my service tech Dan toensing was great I will be back!

I tried their service department with my new used car I bought from them and was not impressed. The first guy was great who checked me in and told me what was going to happen with my repairs but when I picked it up, they hadn’t addressed the noise I specifically asked them to look for and test drive. They said they would and they didn’t because the noise was still there even though They said the rotar should have fixed the noise. I had to call and bring it back in and test drive with the tech and they diagnosed but it should have been done the first time. A lot of hassle and I didn’t feel confident they did the work correctly.

Where do I start? The salesman worked harder at finding someone else to do his work than actually doing his own. I had more contact with another salesman. Finance took so long I left. Gave them another chance and it was still a long process. I got the sales pitch for protection plans costing half what I was paying for my car. He insisted I finance instead of paying cash. It took longer to buy a car than it did to buy a house. Don’t go here!

Went to the express lane for an oil change and tire rotation. We were there at 6:30 am when the door opened. We waited two hours. That is totally unacceptable. I called the day before to make an appointment and was told no appointment. First come first served. I was first and still it took two hours

Was good - good sales reps And financing reps. Car was very nice and priced competitively. Trivial issues were two and not a big deal. They forgot to vacuum the center console, had a few crumbs in there, and they also didn’t put gas in the car giving it to me with 20% of a tank. Not a big deal but things that should have been taken care of. Overall nice car and a good experience.

Easy, no hassle, no haggling buying experience. Very courteous / professional staff

I bought a 2018 Ford150 in 2020 and I've had a problem with the A/C in it and they told me right before I left that it was fine! All year down in Texas the A/C work sporadically. When I got back from Texas I took it back to Autonation in White Bear Lake they said they fixed it and didn't I talked to the previous owner of the truck and he said when he brought it to Autonation they told him it was not fixable and so he traded it in for another vehicle. Autonation KNEW THAT IT WAS NOT FIXABLE AND DISCLOSE THIS TO ME THAT THERE WAS A PROBLEM. When I brought it back again they said it was out of warranty. it should he covered because it was a previous problem. To get it fixed its going to cost me $900. This should not be my problem to fix on my dime! John klos

Pete Turgeon did a great job getting me into a New F150 pickup. He along with Mitch Gilbert made the buying experience at Autonation one of my best Ever when purchasing a vehicle. They were both very professional and efficient in my transaction. Give them a call if you are in the market for a new car or truck!

Buying my first car on my own and they walked me thru everything. So pleased and love my Escape.I would like to thank each and everyone that helped me..

Great service, done on time.

Brand new cars are hard to find and are in high demand right now. Buy Autonation Ford went above and beyond. when they didn't have the car I was looking for they continued to search. as soon as one came available they called me immediately to let me know it was coming soon. I also got exactly what I was asking for my trade in. Dave Aune bent over backward to make sure our experience was easy and fun. I was also given a tour of the dealership so I'd know just where to go when I brought my new car in for service.

Thank you for fixing my airbag issue. Quick and easy - well, for me. ; )

I just bought a 2018 Ford Explorer…very nice experience. Mark Harris, thank you for the gold star treatment. I love my new explorer!! If you want good service, go to AutoNation Ford!!

Mitch and Abel are awesome! great customer service.

Shawn and Kirk were amazing. From the first phone call to the pickup I was treated like a priority. If I needed to wait, they explained how long it would be and why. They then appeared when they said they would! While waiting for an approval from Ford and for my part to come in, Shawn called and emailed me with updates! I've never been treated this well. I will come back to AutoNation Ford in White Bear Lake!

Highly recommend this establishment, these people are honest, professional and actually care about developing a relationship with their customers....they aren't just in it to make one sale. The way we are treated and how things have always been handled is one of the main reasons we continue to buy Fords! Don't change, we are so thankful for all your hard work!

Felix provided excellent customer service and bent over back wards to get me into the car that made me more than happy!! Shamis is also an excellent sales manager! Next car I buy, I'm starting at WBL Ford!!

I was contacted by a salesman about my online ad for my vehicle. I told him I wanted at least payoff value for my car which was already less than what it was listed for. I live farther away from the dealership and didn’t want to waste my time driving there. I told him over the phone I wouldn’t accept anything less than payoff value for my car, and he said his manager and himself would be able to do that for me. Well I must have walked in there with idiot written a crossed my forehead because the offer they gave me came in about 2,000 dollars less than payoff, which is why I told him I wasn’t even going to bother driving my car to the dealership. I didn’t accept the offer and I’m upset I was lied to and my time was wasted. If the dealership wasn’t going to be able to give me the price they agreed upon just days before I drove my car to the lot they should have been honest.

Had an appt. to look at a 2012 blue Ford Flex. Got there and they said it didn’t pass inspection. 3 hours later it was added again on marketplace with more pictures passing their prestige inspection. We drove 2 1/2 hours to look at this car! I am so pissed. His manager even came out with a report! So discussed! I even asked where it was, being it didn’t pass that morning.

Mark Harris is your sales associate. Linda gave generous trade in offer. Mitch in Finance made it a breeze

Since we started the process to buy our vehicle with them, it’s been nothing but issues. Good luck getting an answer or a call back about any inquiries and make sure that you read your contract thoroughly. I will never buy another vehicle with them again.

My buying experience was amazing Felix is the man but dealing with the service department is a NIGHTMARE. My car has been in 3 times now for the same problem and it's still not fixed, not to mention they kept my car over night without informing me they were doing so and it took 5 phone calls to just see if it had been looked at when I dropped it off for a service appointment first thing in the morning.

Great service all the time. Friendly people. .Love Auto Nation..

When I came in for my 9:30 appointment I thought I should wIt my turn but 4 others came in and I finally had to ask for help. Don’t believe this is how to treat people waiting for service. Even though I was white and female I was treated equally with a man. Thank you for your time.

Sales guy Pete was super awesome seeing as my kid was with me. They need to work on their finance department. It took forever with the finance guy, he missed paperwork then messed up ours with a different customer so we had to sign again. I do recommend Pete the sales guy!

Pete was amazing he was honest and did what he said he would and made my car buying experience so easy. I highly recommend you to go see Pete if your looking to sell or trade your car..

The customer service was spectacular I dealt with Shawn and he was wonderful to work with!

Excellent except time from service completion to check out. Saw truck being parked after service, inquired about paying, but waited 20 minutes before finally being able to complete the job. The payment people were very friendly but were waiting on the paperwork.

I leased a Ford Fusion sedan in 20128. The sales staff was professional and friendly. At the end of the lease period, I planned to purchase the car, which I did. It is an excellent vehicle and I hope it serves me as well for several more years. The service department is excellent, also very professional and organized.

Very courteous

I was hesitant to trade in my older vehicle but they made it easy to come in and with the pre qualification process i had an idea of what I was going for and how much it would cost me. Overall I'm pleased with Pete and everyone else who worked with me on getting a new vehicle.

I had a great experience at Ford Autonation the people are wonderful. Richie A and Joey were absolutely terrific. I would definitely recommend them highly.

I purchased a used 2018 F-150 RAPTOR in May of 2019. The truck had no tailgate and the sales and management team committed to replacing it. When they did they did so with a standard, non-raptor tailgate, and to this date they have not corrected the matter despite months of communications (Jerry Patterson, Nate Peterson). I even reached out tothe General manager via phone, and linked-in)The lack of follow-through on this issue is really disappointing and a good indicator that something is fundamentally broken at AutoNation Ford White Bear Lake. I assume someone there made a mistake and just simply does not want to own it. Purchasing a vehicle from any AutoNation dealership will not be a mistake I make again.

I had a complex experience with Ford. After my second engine developed an internal coolant leak, Ford stated my warranty was up and offered no coverage. Tim was there when I called Ford corporate, he was helpful, knowledgeable and sympathetic when Ford refused me coverage. I contacted the Attorney General’s office and they advocated for me. Ford agreed to $4000.00 toward yet another engine, the balance being mine to cover. Tim walked me through all the steps I needed to complete, and set me up with a loaner while my car was in the shop. He kept me posted on how the job was coming along until I finally got my vehicle back. Tim was a great liaison between Ford and me. He did a great job. Now let’s hope engine #3 does the job.

Ford Auto Nation took good care of me and my Ford Escape when the transmission failed. Very professional, responsive and supportive team.

Recall onfor front break line,they were very busy and it was 100 degrees thanks to all the mechanics.

Tony was extremely courteous and very thorough while servicing my Ford Hybrid Escape at Autonation in White Bear Lake today. He completely understood all my concerns and went above and beyond to answer all my questions. He will be the reason that I return to Autonation to have my car serviced there in the future!

Great place to get a new car, and their service center did was fast efficient and did a great job.

Good overall experience and the customer service was great.

The sales man was very friendly and listened to what I wanted

They did a good job with my oil change and tire rotation but didn't reset the "change oil" message. I had to go online to find out how to reset it. I've had other little problems like that so I'm done going there. I live out of town and did all my service and buying from them before I moved and only went there this time because i was in town.

Had a nice buying experience. Mark H took great care of me.

The problem was promptly assessed and delegated for repair. The repair took a short period of time while I waited. Very pleased. Thank you.

The service manager, Steve, kept me informed of events surrounding the repair of my truck, calling daily, if not more often.

I purchased a vehicle back in early 2020 and had a lot of repair issues. Dealer worked with me to get a different vehicle, however, am still waiting to hear back on necessary repairs that I thought they had already done. Example: front brakes and rotors are really bad. Back brakes had been repaired, but front brakes and rotors were not. I noticed a couple days after purchasing the vehicle, and notified them. Still have not received response after a couple of messages left for James Reid in Sales.

I had taken my car to 4 mechanic shops - I told them all the same information - that my car periodically stalls out in wet and/or cold weather. No one could find anything wrong with my car. Then I took it to AutoNation and he said, "let's wash it and see what happens." When the mechanic took it out it died! I was so happy. I hate telling people something's wrong with my car and then they take it for a drive and it's just fine. With that information they were able to fix my car and I have had no trouble since! Everyone was so nice and I am so grateful! I felt like they listened.

I bought my 2016 GMC Canyon a week ago and worked with Brianna and Mitch. The team at AutoNation Ford WBL went above and beyond to make things happen for me. I hands down brag about their amazing service and I know I’ll be returning here one day 🎯!

As always, my customer service advisor, Tim Nipp in this case, was knowledgeable, courteous and kept me informed of issues that developed and status of the repair process.

I purchased my 2019 vehicle from another Ford dealership. Right from the beginning there were issues. A bucking and it was sucking down coolant BIG TIME. When I took it to where I purchased it from (2 times in a week and a half) they said they couldn’t find anything. I called AutoNation Ford and brought it in. Well, they not only found the issues, yes issueS, they were able to fix them ALL! These issues were HUGE issues and very time consuming. My vehicle runs great now and AutoNation will forever have my business! Thank you to Tim and his crew for the daily updates and kindness and reassurance! You guys are the best!! ~One Grateful Customer

Very pleasant experience. Did my research and test drove the exact car I wanted. Good trade-in value on my used car too.

well I've been going to Tousley Ford now AutoNation since 1994 and they've always treated me good and always been there when I've had a problem keep up the good work

I had a great car buying experience working with Mark Harris and the AutoNation sales team. Mark is very skilled in customer service and has very extensive knowledge of the new Ford products and features.

Russel and Phil very helpful and knowledgeable

Great, friendly service. Always treated like I’m their #1 customer.

Experience was excellent. Pete, our salesperson, was great to work with and customer focused.

Good service, I am very happy with this location.

Worked with Alex. She?s great. I explained some issues I had with another recent purchase (another dealership) and she made sure this was a great experience. Everything was transparent and easy. Couldn?t be happier. Would recommend her and AutoNation to everyone! I?ll definitely be back.

The whole process was clean, safe and fast They did a full car checkup along with the recall. My brakes were in the red zone and quoted me a price. I already had a price quote elsewhere and they met that quote. I got new brakes!!

A very helpful and friendly and entire process was seamless

Asked for oil change only. Got charged additional for a tire rotation. Listen up next time.

The service was great and the team was very courteous.

The sales team are the best friendly fast and courteous .

Kept me well informed every step of the way. Thank you!

Everywhere. Get techs that no what there doing. Fire your entire detail department. Actually inspect your pre owned vehicles. Don't lie to your customers and waste there time.

Very friendly and helpful

Had a great experience overall! The staff that I worked with were courteous and professional.

I bought a used car. Price was very reasonable. A gift on my trade in. Brought the car up to par. Seemed like they went above & beyond expectations for a used car.

Really appreciate the way Rich does business. I’ll be going to AutoNation to see Rich whenever I need a new vehicle.

Friendly and helpful. Finished with the auto service exactly when they said they would be.

I hesitated to put this out here, but the AutoNation website did not have a contact us option. I had my Escape serviced and thought they would honor coupons I had received from the North Branch dealership. However, I was told that they would not. While I would have only saved $14, $14 is $14. So while I would prefer to get my car serviced at White Bear, I will probably take it to North Branch in the future...especially since I will likely need new tires in the next 5K miles, and I would save $40 going to them. I was also disappointed that White Bear did not wash the vehicle (as they have usually done). I don't know if it was because it was serviced through the Quick Lane or just neglected. So, these are not technically "complaints," just observations. I am usually very happy with their service and customer service.

Great service! Friendly service!

Last night we had the pleasure of working with Pete at AutoNation. He listened to everything we wanted in a vehicle. At the end of the day, we literally got exactly what we wanted. We couldn't be happier with our purchase and with all the help we received. Thanks to Seamus as well for the help with financing. The best service we've ever had purchasing a vehicle!!

My husband and I purchased a vehicle from here a few weeks ago! We had the best experience and customer service from Joey! Thanks again!!!

Went in to have oil change and look over my epp I enjoyed the process those folks at White Bear Lake Ford are the best. It is no wonder that this my second truck I bought from them.

Shawn in Quick Lane did a fantastic job! Service had a small set back while working the car and they took care of it ASAP!.

Great. I was approached as soon as I pulled in the Quick Lane. The wait time given for my oil change was right on time.

I had a very pleasant experience with auto nation! They took good care of me and my needs. Thank you Adam Colton for all your time, he also sold me my 2016 Taurus sho! Thank you Gilbert Mitchell!

Hello. This is Dan?s wife. I was able to get a courtesy car which did take awhile. Service was satisfactory.

Very pleased with the service at AutoNation Ford White Bear Lake, Alex and Ritchie are the best to work with, if your shopping for a car stop in and ask for one of them. They made buying my cars a very fun experience!! #fivestars

The staff was amazing! Nehemiah and Mitch were so helpful! While we waited to I even filled my car up with gas (my teenage daughter was sitting in it while I filled out paperwork). Above and beyond!!

Best customer service in town! Brought my Explorer in for repairs and fluid flushes. Tim is such an awesome guy! He kept in contact with me every step of the way through the entire warrantied repair process. Tim was also ambitious on getting me in as soon as possible and making sure my vehicle was going to be like new again. I could not be more satisfied with everything! Thank you again Tim!

Very friendly employees. I thought it took too long for oil change. An hour and a half

Good communication with Steve about needed service and regular updates on status.

Clean, friendly, great communication with updates and costs.

Had a great experience with my oil change and service today

Always friendly and organized.

Was forced into a vehicle way out of my price range. Went for one vehicle. Signed up for it filled out payment options. Only to go in and it was sold. I got to test drive it. And you sold it out from under me Than o my.credit can buy.me.a luxury vehicle. And i was told a 2 year loan for 291.00. Nope now this luxery one is for 4 years. I am a disabled parents. My money is tight. Plus have it one day and there was a gas smell. Brang it back you fixed the fuel pump. Got it back brought it back the same day that I got it back after a week in a rental. Now get one day the front end is completely shaky. Plus the EPS light was on and damage on the drivers side door. That I never saw when I purchased it. Again not even having it 12 hrs and had to bring back because of gas smell. Gee sell a vehicle drive away. Gas leak in engine!!!!! Now besides no one calling me back after bringing in for damage on side of car and the eps light and front end issues. Get told the damage was there. And the front end shaking O well you need new brakes or rotors. Plus the electrical in the vehcile with the EPS light I was told it needs tp go to go to Audi dealer. Than no one calls me back. Plus service light is on. Was told that only audi dealers. Can adjust that. Plus now not having it a week the heat nor the air conditioning work. The blower is not working. Just thought it was. Me looked up on Internet and nope. Not me. So no air or heat now. Can you say LEMON LAW. Was treated poorly buy service manager acting like I did not know what I was talking about. He said he was going to investigate the whole deal and all I ever heard was gee rate my service tech. Are you kidding me. This audi who ever sold it new Exaclty what was wrong.and you are suppose to have ran your tests and made sure it was safe. No I am a woman and bad credit and this story has not stopped and I have not owned the car a week. So today it's April 5th 80 + degrees. No air. Did not think that this would happen. So wasted 1/2 a tank of gas. Because visited family today. I want this fixed. This is so unprofessional that it makes me never ever wanna step foot in this dealership again. i put my hard earned money on a LEMON. You say the vehciles are taken in looked over and taken care of. Well if taken care of is being left to hang out to dry. Your Service Manager needs new glasses. He told me he would investigate the issues I brought 2 his attention only having the vehicle 1 day. Not even one day. This is such poor poor service. I will be bringing this vehcile back in the morning. As I am very very upset. I am disabled the finance manager didnt even know how to transfer handicap plates . I can go on and on. This was and is the worst I mean the worst time I have ever bought a vehicle. So so angry and pray things will be made right. Because 4 years payment of 291 dollars. Which in the first place was told 2 or 3 years. Gave me basically nothing for my trade. Like I said I have so many issues with Auto Nation. Can"t believe it. But it is True. Treat someone without the respect that is needed. Sure makes for a bad review.

All the staff were great. James, my salesperson was GREAT. Knowledgeable, flexible, responsive. A very positive experience. Would buy another vehicle from AutoNation.

Chinedum Obinnah, provided great customer service when we were looking for a new truck. Helped us with what we needed and provided answers to things that we were concerned about. Would Highly recommend Obinnah for anyone that would have concerns about buying. Thank you!

Great customer service. The whole buying experience in general went great and the employees are very friendly and attentive.

Thank you Tim Nipp for your help with replacing our tire. It was much appreciated.

We had a great sales rep named Geoff. He made the experience fun and easy going. Even with a little wait during the process, Geoff and others were always checking in with us and Geoff even purchased us dinner since we missed dinner. It was totally a step above and very kind of him. The overall experience from the test drive to sitting with finance was seamless. Outstanding customer service all around. I am IN LOVE with our new Jeep and highly recommend Auto Nation Ford in White Bear Lake!

I HAD MY VEHICLE IN FOR REPAIR AND I WAS VERY UNHAPPY THAT MY VEHICLE WAS NOT COVERED UNDER MY TOP OF THE LINE EXTENDED WARRANTY THAT I HAD WHEN I BOUGHT MY VEHICLE OTHERWISE EVERYONE AT AUTONATION FORD WAS GREAT OTHERWISE THANKS, BRETT KADRMAS

Our salesman, Russell, was very professional and informed and easy to work with. AutoNation Ford had the exact vehicle we wanted and we were able to lease it with no problem.

This was going to be my very first time ever buying a vehicle, and even though this was going to be 2017, this was a new vehicle to me. I had a huge issue when I purchased my new vehicle, but Managers Terri and Shawn teamed up to resolve my issue where others could not. Also Tim in the Service Center was extremely helpful and had outstanding Customer Service. I want to thank the entire team who assisted me with the purchase of my first new vehicle. Thank you ALL! Well done! Two thumbs up!!!

Everything was good but the gentleman at quicklane was supposed to send a list of recommendations when the vehicle was picked up. He did not

Took my Explorer there for a recall service notice I received. Shop is clean, well organized and staffed. had to leave my car there the entire day, no updates given and they failed to finish it. Had to pick it up the next day. Seemed more concerned about other service updates and charges they would recommend. Pricing to be kind is, RIDICULOUS. Almost triple what I have been charged at other shops. Seeing the price structure for repairs, I would not consider buying a vehicle from them. If they are not competitive on repairs , why would I assume they are competitive on the car itself ? This is the second Ford dealership I have used in the last year. Neither was impressive. Staff are efficient, but cold and calculating.

Love this place!! We had the best experience buying a car for teenage daughter. While we waited my teenager was in my car, so they offered to fill up my tank. Incredibly professional and kind service! Thank you to Mitch and Nehemiah for all your help!!

Everyone was super nice. Work done on time and no problems. Thank you

Was very happy with the service. Was able to get a courtesy car. Thank you!

James was incredibly helpful in the purchase of my new/used vehicle. I love it! He was patient with me and and was knowledgeable. I would definitely buy from him again.

We started to purchase a used truck from this location almost a week ago. Been getting nothing but a run around. It’s like no one talks to each other at the location and waits until the end of the day and calls and says “I’ll look into XyZ in the morning and get back to you” and then you don’t here back. We signed papers three days ago and STILL don’t have the truck in our possession and continue to get a run around!

Richie was great to deal with and had wonderful customer service.

We went to AutoNation Ford White Bear Lake because of finding specific trucks in their inventory that we were interested in seeing. Upon arriving we were paired with a different salesman then the one we had been communicating with. Phil was incredibly helpful and kind. We then progressed to the point of seeing some numbers, which is where the experience got more into the typical car buying experience. We were returned to our original salesman Russell. He at that point started to communicate with us as if we had already bought the truck, which was very different from a few minutes before then. We became uncomfortable by how the situation was progressing, and it felt a bit like a bait and switch. We decided to hold off and return the next day now that we were more aware of our options. We purchased the vehicle the next day. We came for the truck and got what we wanted. Would have loved to do this process without the typical salesman jockeying experience. Would only return here in the future if they again had the vehicle we were interested in. They made it clear that they deserved a five star review, or they would be fired (haha), sorry guys you got to earn it to get it.

Steve once again made a Service appointment a no brainer @ AutoNation Ford White Bear Lake

During paper signing my pre-approval rate from my bank seemed to disappear. Auto Nation did find me a better rate. Afterwards my bank said pre-approval rate was good so not sure what happened there. Other than that typical process.

Very pleased with dealer. I?m a repeat customer of Auto Nations.

I bought a GMC Acadia with low miles from Automation and I really like the vehicle.

Thank you for the great service. Appreciate your team getting my truck in on schedule and finishing it quickly.

The service advisor Cindy did a fantastic job. The car was completed on time. It was done right the first visit. They even detailed it after they were done. Very happy with the service we received.

Great service and awesome communication! Very timely and updated on process and pricing . No surprises !

I looked for my Ford Explorer online and had a purchase price in mind. Found one that fit my plans at AutoNation in White Bear. I have dealt with them numerous times in the past and liked them. Dave Aune texted and emailed me. So I liked the communication. I went there after work and met Dave at the entrance and we discussed what I wanted. He had had the Explorer cleaned up and ready for me to test drive and I loved it immediately. The buying process was quicker than most dealers I've gone to. Overall a pleasant buying experience. I will be going back to AutoNation again. Thank you.

I was given many different stories a bunch of BS haggling and when called out on what was actually said they would say another story the car was given to me for that washer fluid also other things were said and have not been done yet I have had multiple follow ups even the online service on Facebook and no response after they contact whoever. I have contacted the sales man lately and nothing. Bottom line if I had evaluate the whole thing it be in the negative

worst place ever been went there with Daughter looking for vehicle.Bought vehicle left after 4 hours she stayed there to finish paper work. they absolutely screwed her. did not switch her plates (Wisconsin) said she had to have all things on her contract. Was not mandatory Like they said . Way to high of payment.trying to tell her to exercise 5 day policy bring back.worst sales people ever. if could do negative Would.Trying to get of hold of getting run around

Friendliness of personnel, and I hope some good and honest answers to some of the questions I am coming up with☺️

RUN AWAY...I would not recommend buying a vehicle from this dealership. I bought a used Jeep Grand Cherokee 3 weeks ago and drop it off this morning to have them look at a small laundry list of items I feel should have been taken care of before they sold it to me, especially considering that they will NOT negotiate on the price of the vehicle one bit. I contacted them within a week of buying the vehicles and noticing the issues and they promptly schedule the time to get in and look at it... After a week of them having the vehicle and much back and forth and what they were willing to fix I picked the car up and brought it home only to find that the main engine problem I had it there for still hasn't been fixed and now the car is actually overheated and spraying antifreeze everywhere... Holy shadyness I popped the hood to find the radiator cap barely on... So either someone over there is super incompetent or this place is trying to pull some Sneaky Pete shady service pranks. Like I said RUN AWAY!!!! P.S. I contacted them corporate number tonight, we'll see if they've got any kind of integrity...

Emergency brake repair and tire pressure sensor replacement

I recently purchased a 2020 Ford Escape Hybrid from the AutoNation in White Bear Lake, MN. I had worked out all of the details with the salesman, I was using my own financing, even though the dealership said they could match the same rate, and was going to come up on the next Saturday to pick up the vehicle. A few days before, someone from their business office emailed to say they could get me financed at a slightly lower rate, I told them thank you but I had already began the process with my own bank and was going with them for simplicity. I asked if it was possible to sign the documents electronically because I had to drive several hours and did not want to waste my whole Saturday. I was informed that that wasn't possible which was kind of inconvenient especially during this pandemic. I arrived at the dealership at the agreed upon time and wait for a short time in the lobby for the salesman. After being greeted by the salesman and shown the vehicle I was buying I was ushered to a table where I signed an offer sheet on the agreed upon price and price breakdown. I then sat there for an hour. During that hour the sales manager was making the rounds of the room asking everyone how things were, I informed her that I had a prior engagement that I needed to get back to and if it was possible for things to move a little faster. She said she would try, not sure if she did. After sitting there for an hour one of the people from the business office arrived at my table and said they needed to "confirm some details." In reality they just wanted to get me to use their financing, even though I already told them I was going with my bank and had already signed and had the money in my account. On top of that they said they could finance me at a rate a whole percent less than my bank. If they really wanted my finance business why didn't they offer me their best rate at the beginning? And why did they try to get me to finance with them after I already informed them that I was going with my bank? After declining their offer they went back to their office to presumable get the paperwork sorted. I then sat there for another 30-45 minutes before the business office person came back to get me to sign the paperwork. I had barely sat down before they put a sticky note down and said "I did the math and you'll be spending around $850 more by financing through your bank." I declined again because I just wanted to sign the paperwork and go, I was already going to be late for my prior engagement and had been there for an hour and a half already. One bright side was that signing the paperwork was quick and easy. I finally left the dealership with my vehicle after being there for two hours. I would hate to know how long someone has to be there if they were to just walk in off the street. Although I am loving my new vehicle this experience has put me off of new car dealers and AutoNation in particular.

Had an amazing experience. Rich and Jake made the leasing process easy and efficient, and I love my new car!

We were very happy with he process of buying our new Escape. Pete was very helpful. Thank you.

Tony was awesome and very helpful! Communicated during the whole process and had my car back in no time.

Great as always, over 30 years with them. Many vehicles purchased and serviced

Was lucky enough to have met Russel and James, they both were very knowledgeable in their brand and was super helpful. They didn?t push the sale on me nor treated me like a customer, but like a friend. Great guys to work with. Will definitely come back for future car purchases.

Alex was friendly and kept me informed while I waited. Oil changed, pd Bill and done!

I had poor experiences and expectations of Ford, but Kylie C in Sales and Alex in service both changed my tune. They treated me with kindness, care, and respect during the entirety of my visit to their dealership. I’m thankful to be part of the Ford family!

there is no car wash after the service is completed. other dealer wash your car after the service completed.

I the service they give me.

Last December I was in and had a new battery put in and last Friday morning my truck wouldn't start so I got it jumped and brought it in and found out that the battery was dead so they replaced it with a new one covered under warranty.

My experience purchasing my leases was excellent! Jake and Mitch were very friendly, efficient and answered all my questions. The whole process was quick and easy..

Way too many of their clerical staff are not wearing masks or are wearing them pulled down below their chins. Appears to be no COVID-19 safety enforcement with some of their employees. Is it not a company wide policy?

Pete is a wonderful salesman to work with! Always looks out for his customers.

Over the top experience w Pete amd the whole team. They went above and beyond to help me with some challenging circumstances when looking for a new to me F150. One of my best car buying experiences hands down.

My sales person, Joey Odden, was top-notch! Both knowledgeable and attentive. I would not have found a better "deal" anywhere. Thanks, Joey and AutoNation. Nothing but praise and recommendations from me!

I was sent an e mail appointment reminder asking me to reschedule if I couldn't make the scheduled time, but when I showed up at that time I was told I didn't actually have an appointment. I was made to feel stupid for showing up and assuming I had an appointment. They got my car in for service anyways but their customer service is sorely lacking. I'm not sure I'll ever go back there for service again, and if I can't feel comfortable having my Escape serviced there I certainly won't EVER buy another car from them in the future.

bought a 2012 sonata hybrid and the abs pump went bad, transmission fluid was at 1.5 quarts and the right front cv axle was broken. past the 250 mile warranty and it all happened whithin 500 miles. DO NOT BUY FROM HERE.

I had a recall to take care of, they took care of it within a day. 👍 The young man that went out to get my car was super nice, it had snowed so he had to dig it out. pulled it in the garage and totally cleaned it off for me! Everyone was nice.

Good experience. Enjoyed my salesman and the truck was a good value.

Te entire staff at AutoNation Ford was top notch! They took great care of my truck in a timely and professional manor.

the sale went very smooth with no pressure to buy just friendly help with questions that I had. Russell Neidermyer was a very informed salesman on the Ford product and we would deal with him again. thank you Gary Nelson. There was a problem with the car that they said they fixed, the problem was not fixed and another Ford dealer said that it was not reported on their computer. I am sorry for the one star but this caused us some problems.

Great working with Dave Aune. He kept me updated in regards to the vehicle.

Salesman was good, very professional. Sale took a long time. Had to wait an hour and a half for the business office to get to me to complete the sale. Vehicle was as stated in the ad, but was still dirty inside. Had not been detailed, or at least not well.

Spoke with a sales person over the phone and was assured the car was available. Went to the dealership within 2 hours of the call. Started out just odd as I never got the sales persons name I spoke with on the phone. Upon arrival I said I was here to see the 2014 Focus as discussed on the phone, was told to wait...and wait.....and wait...Only to be told the guy I spoke with had gone home and someone else would be helping me. 15ish min later when he finally showed I was told the car was no longer for sale as it had a bad transmission and needed to be fully replaced, but....wait for it, they had a car for 2k more if I was interested. I of course declined. Since I was VERY interested in this car I had "followed" it on line, and within 48 hours and as confirmed by the dealership it was sold. I'm no mechanic, but theres no way they managed to go from having it available to sell, to fixing it within 48 hours (I was told this was a full transmission replacement). Moreover, any sales person worth a damm would have asked for my information to try and see if I had interest once it was fixed. So either I was lied to or it was sold with a bad tranny. Worst, most unprofessional experience ever on so many levels just avoid these guys, they are old school snake oil sales people.

Thank you to Autonation for a great buying experience. When I arrived all the paperwork was ready and the truck ready. I felt the pricing was very fair. Thanks again for a great experience.

I took my car to automation because the cover came off of my battery. I purchased a battery about a year prior, from them. It failed and this was my replacement battery which was well than under a year old. I chose to purchase different car because they planned to charge me to test the battery. They refused to reimburse me for the failed battery. They have a poster sign saying buying a car from them will be fast. I commented to my salesman that I would appreciate that. The last time , it took at least six hours to leave with my car. Same thing this time! I noticed when they advertised my car for sale a few weeks later that the Mileage stated was at least 5,000 less than what I told them. I hope the person who bought it, noticed that. I purchased a brand that they do not service and am happy that I no longer have a reason to go to this dealer.

Very helpful, good work, brought my explorer there, get my service done there

Courteous staff. Matched sale price from another location👍. Fast and efficient service. Waiting room with coffee😀

Mask compliance is poor. I saw many employees indoors with either no mask or improperly worn masks. When I talked to the service manager about my concerns, he said that they have struggled with this throughout the mandatory mask mandate. You either cultivate a culture of compliance or you don’t. AutoNation Ford White Bear Lake does not. Even though I have purchased my last three cars there and have used them exclusively for maintenance on those cars, I will not be going back. The Inver Grove Ford dealership is close to my work. They will be getting my business now.

Too many issues to count. From the moment I drove off the lot there were issues.

Very good. They were pleasant and did a good job in a timely manner.

Bear was great in the parts department, needed parts shipped to Palos Hills Il. He went above and beyond to find part and ship it to us

Surely cars are inspected before going on the sales floor, however upon seeing the vehicle on the website, i proceeded to visit the dealership in hopes to see it in person. The car apparently hadn't been finalized (trade-in) so i was not able to see it that day. 4 days later, pictures of the same make and model was posted on the website, but of a different color! I proceeded to call the dealership about coming in to see check it out. Surely enough i was able to see and test drive the vehicle. I decided to purchase this vehicle and went in to do the paper works. Literally waited an hour and 1/2 before someone came back to acknowledge me. When someone finally came back to confirm the purchase of the vehicle, i wait again another hour or so. From start to finish , it took nearly 3 1/2 hours. The kicker, i didnt drive off in the car i purchased, i had to wait an additional 3 days because it needed to get inspection done?

friendly and nice people, they work with you and make it simple to find and get what you looking for, they have a variety of cars to choose from definitely recommend this place.....

Working on an old truck...needed some Ford-specific parts. Ordered them on Thursday...were supposed to be in on Monday due to the holiday weekend. Monday...no parts. Tuesday...no parts. Wednesday...was told there is a three-day shipment backlog waiting to be unpacked at their facility. No word as of 1:00 pm. Cancelled the order and got them through Hudson Ford in Wisconny. One-day delivery from the warehouse in Menominee, 40 minutes to the east. Really, guys??? And you wonder why people go elsewhere when they can.

Great service as always, recommend to all my family and friends!

Once again AutoNation failed me. Took car in for a repair, they said would be three days till they got the part. Waited almost three weeks without a word, then I contacted and was told their parts department was a mess but they had the part. I also asked about another issue and was told that at the worst the repair would be around $300, but when they contacted me (at least they did that) it would be over $900. For something they said was a very common repair. They also had a recall to fix, which they pointed out that they were going to take any charges for that repair off my bill (lucky me). Since when is a recall a chargeable item?

Had a great sales team to work with. Rich took great care of us, and went the whole way with us through the process to make sure we got exactly what we were looking for.

Service people are friendly and helpful. But as I see it AutoNation has not updated the facilities since it was built.

I just purchased a new F-350 XLT 4WD Crew Cab Pickup and I couldn?t be happier! From the first contact via email, to the personal appointment, test drive, and negotiation, the staff and crew at AutoNation Ford of White Bear Lake treated me like I was an old friend, not like just another customer. They made the purchase decision easy, and I am once again a happy Ford owner! A special thanks to Pete, who made the Costco Auto Purchase Program easy to understand, and Mitch in Finance who helped me find the best financing! Thanks again - I am a very happy AutoNation member now!

Excellent personal interaction and guidance through the service process. Don?t know about the quality of the repairs until I drive for awhile.

Great experience. Very helpful. Was willing to listen to what I wanted in a vehicle and deliver two choices! Thanks

Steve was amazing, he kept me updated

The New Quick Lane service works very well. They completed routine service on my car in fewer that 45-minutes ! Very polite, attentive, service!

Customer service is excellent and they were great for keeping us posted on finish of repairs.

I always receive excellent service and the quality of the work is top notch!!

We were greeted and asked if we needed assistance by every employee that we came into contact with while waiting for service on our vehicle. We were very impressed with this great customer service! We will definitely return to Automation Ford White Bear Lake for service or next vehicle lease or purchase!

The service was great. I had an appointment and service writer Tim was professional and friendly in writing up my order. When I picked up my car at the hour promised, it was very clean and all work done satisfactorily. I will return for additional service.

I would recommend to my friends and family that the service was great, the employees were friendly and helpful, and the deals offered were great.

Their overall Great! People Great customer service

We just purchased a used vehicle and were under the impression we were getting a vehicle with new tires as the sticker listed new tires. New tires were not on the vehicle and the dealership refused to give us new tires. We will never buy another vehicle from AutoNation.

I was happy with the service that gave done and I?m satisfied abd a great team

Fast and friendly service

Wonderful customer service, from buying/leasing to quick lane to service department! Would recommend to anyone looking for a new car, used car or needing repairs, this is the place to go.

Awesome Job, service was great and took care of me and my car.

After bringing my vehicle in for a recall, which was discovered to have been done some time ago, and receiving a list of things that needed attention, one of which was the air filter, I choose not to have any work done at this time. I purchased an air filter and in the process of removing the air filter cover, discovered that the cover had not been secured after being at Your garage. Because of this neglect, I can?t recommend your shop.

Very punctual and did everything they were asked to do

Cindy Anderton went the extra mile to diagnose and solve the problem with my vehicle. Thank you.

Since Tousley sold out to Auto Nation, their service has been poor at best. This summer I had them replace my air compressor and everything else connected with my A/C. I returned to Auto Nation twice because the A/C wasn't cooling properly. Each time they said it was operating within prescribed specs. Shortly thereafter, the A/C froze up and the engine wouldn't turn over. I had it towed to a local repair shop. The compressor was shot and was replaced. I kept the old compressor and contacted Auto Nation expecting a refund for at least the cost of the original part since all of this occurred within a 4 month period. They contacted the local mechanic and since he used an after market compressor, they refused. So now I'm stuck with an original defective Ford A/C compressor and a properly working after market compressor.

It was great - they are all extremely knowledgeable and worked with me quickly. I recommend Auto Nation for all my car needs.

Tim?s customer service was extremely awesome. He went above and beyond to make the experience great

The DEaler was busy but got my oil change done without too much waiting.

Easy to make an appointment for the recall. Good information on timing and repairs done as expected. Courteous, helpful staff.

Jessie was on his game again, answers your questions and concerns, keeps you informed.

Got great tires for a great price and great customer service

Thank you AutoNation! Great people great customer service.

Great- Start to finish!!! Great!!!!!!!!!!!!!!!!!! great !!!!!!

My experience was great at Auto Nation. I would go back again

Got the problem fixed, and it was a good and full explanation of the p.c.u. and it was not a brake noise. thanks!

Their service dept is horrible. Bought my vehicle there about 3 1/2 years ago, got a 5yr extended warranty on it, the gold package. This last weekend. it acted up, so I made an appt to get it in thinking it was under warranty only to be told, it is 213 miles put of warranty. luckily this was a minor repair. but still cost me a little over $600. 213 miles over. but still paying for the warranty for another year and a half. 213 miles over, and they can give ya any kind of break, but instead says to me, "well just be glad it wasn't 1 mile like over". I have talked to other dealerships that said they would have just taken care of it.....but not Autonation. what a joke, I will never set foot in Autonation Ford or any Autonation ever agian. nor will I recommend anyone shop there either. worst customer service I have had in a long time.

All the employees were great, especially Pete, who helped me get the truck I wanted.

I have had all my cars serviced at Auto Nation Ford/Tousley Ford for over 20 years. I keep going there because of consistently excellent, friendly service! The pricing is extremely competitive, and I know they stand behind their work. When my car needs servicing, they patiently explain the problem and solutions in terms I can easily understand. They know me and make me feel important and welcomed.

I went there this morning and they brought my car in at least one hour early. They searched all parts of the brake system looking for leaks as I asked them to. They found no problems, did a whole car evaluation and checked several systems in my car and found no problems. Before returning my car, my service attendant, Cindy, found me and explained in detail what the mechanics did on my car to try and find brake leakage. They washed my car and sanitized the interior of my car as well. When I got my car back, it was showroom clean and it looked great. I like this dealership a lot and it seems like they always go the extra mile to provide outstanding service.

Want to give a big shout out to Kylie and Chase for teaming up and making sure I found what I liked and that I could afford the monthly payments. You guys Rock!!!

Ok experience with shop.. Dont like Edge. In for 10 days from drop off to pickup. Last days got loaner. Not handy.

Love my Cmax ! Averaging over 125 MPG!

Exemplary Customer Service: I was very promptly contacted by a customer service representative when I requested an offer for the purchase my car online. I first conducted extensive valuation research and had received offers from other dealerships. The customer service was excellent. I was contacted in less than 5 minutes from my inquiry. The representative was very pleasant, knowledgeable, informative, and helpful. Their offer matched the best offer I had received from other dealerships. There was no pressure whatsoever, only a very pleasant discussion. I found the representative to be authentic, honest, and someone I feel I could trust. If this single encounter is in any way indicative of the other employees and this dealership overall, I would highly recommend them to friends and will certainly contact them again when considering a new vehicle.

We worked with Alex at Ford AutoNation and she was fantastic. She's Low key, knowledgeable and gives you time to make the right decision. We bought an Expedition after looking at several other trucks & SUV's from a lot of other dealerships. Alex kept following up with us....sending text messages & checking in with us over a period of 4 months! I'm sure she was thinking that we'd never make up our mind...LOL! On Labor day we were on our way home from a camping trip and she texted over a picture of a beautiful red Expedition that checked all the boxes. We made it home in time to head over there and make the purchase. We're very impressed with Alex and her professionalism!

-Easy to understand explanation of what was wrong - very competitive pricing - timely completion of work - best of all, friendly, patient people who made me feel that my problems were important to Them!

Top Notch service !!! highly recommend. from the first person who checked me in to the last person, the level of customer service was A

Very helpful and patient as we were needing paperwork from an outside place and it took much longer than expected

Outstanding customer service!! The technicians are patient and explain everything to you about what they did and why they’re doing it. They’re upfront with their timelines and their financial estimations. I won’t go anywhere else for auto service!!

I started looking for a new car in May. I wasn’t in a hurry because of Covid I had no where to go 😀. I met Alexandra and we talked about what I was looking for, test drove SUV’s. Then throughout the summer she would contact me to check in and let me know about specials. Even test drove trucks. What I really appreciated is that there was never a pressure filled sales pitch and she listened. Finally, 4 months later and the right vehicle came along at the right price! I am thrilled with my new vehicle and the whole process with Alexandra at Auto Nation.