12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Ford White Bear Lake

Want professional service? This is not the place for it - during my first I interaction with my sales rep, he hit on me near constantly when I came in by myself. I had been to 4 other dealerships that day, I was tired, but more importantly - I expect to be treated appropriately. When I came back with my parents, it wasn’t an issue. I ended up liking and purchasing a vehicle - only to return it within 4 days. The team was so eager to get the car off their lot, they sold it with a chip in the windshield just smaller than a quarter which they dragged their heels on repairing - even though the repair was included in the we owe, until I mentioned I was going to return the car - then suddenly they were willing to replace the entire windshield within 24 hours. The rear windshield wiper was missing. The tires had been replaced, but were not BMW required RFs (Run flats). There was also not a spare tire included. Rep didn’t notice or know why there was no spare. The rep gave me wrong information on the vehicle throughout our test drive. Is it 6 cylinders? Yeah! It was 4. No big deal, but to me that says sloppy sales, know your stuff. Autonation, specifically my rep, misled me on the Run flats. I called BMW of Minnetonka myself and spoke with the used car sales manager who assisted me in checking if my tires were RF. When we realized they were NOT RFs, the BMW manager advised me not to drive with non-run flats. He said a new set would run a minimum of $1200 and I didn’t feel great about riding on non-RF tires without a spare tire. The tires themselves looked nice enough but upon research I realized they were cheap aftermarket tires that likely wouldn’t last. I called and emailed the finance rep that I worked with when purchasing, Simon, who was professional and kind and who mentioned he used to be the used car sales manager. I expected him to jump to help since he was so friendly when I purchased. He sent a brief email letting me he forwarded my concerns to the used car sales manager. The manager never followed up with me. When I returned the vehicle, Chase, in finance, was short with me, not even taking the time to go over paperwork or explain what I was signing. He did not offer me a receipt, or instructions on how to collect the refund AutoNation owed me. When I came back, the lead finance manager was professional and easy to work with! He is the only reason I am offering 2 stars for this review. Overall, I will not be back to purchase a vehicle from an AutoNation store ever again. My previous service advisor at Audi advised me when I began my search that no matter what, don’t shop at autonation. I wish I would have listened. Moreover, please teach or reiterate to your reps that all customers should be treated professionally, courteously, and seriously. Your rep actually asked me what I was doing later and offered me a ride in his car. After a long day of car shopping, that was the absolute last thing I had any interest in.

Caitlin Peterson Sep 18, 2020

The sales team including Rich Aboody and Alex were above and beyond wonderful! I came in wanting to get an Explorer but soon realized that it was too big for my current life situation, so then we test drove the Edge. The Edge was a better size, but I didn't like the entertainment dashboard/other interior features. I was about to settle for good enough when we saw the new Escape model. I was going to be trading in my 2012 Ford Escape Limited, and I wanted to "upgrade," so the Escape wasn't initially even in my mind as an option - plus the new model that started in 2013 I disliked the body style of it with a passion. I soon realized that there wasn't much difference in size for me to go down to the Escape and upgrade within that model to get the interior features I wanted, PLUS the 2020 models had an entirely new body style! The only downside was that the WBL location didn't have any black Escape Titaniums with a sunroof and all my interior needs. At this point, I was just going to settle for the black exterior, black interior, silver tin interior detailing, and no sunroof. I saw the car I was going to be getting, and we set the date to come back in the following week to complete the paperwork. Over the weekend though I, unfortunately, started to have hesitancies. This was a big milestone in my life. Buying my FIRST NEW car and ON MY OWN - I had been saving for 7 YEARS for this so I didn't want to settle like I normally did. Thankfully for me, neither did your team! Alex and Rich spent the next handful of days searching every system, for every dealership trying to find me exactly the car I was looking for! With only 2 days left in the month (I wanted to take advantage of 0% financing :)) THEY FOUND IT! Black exterior, black interior, panoramic sunroof, wood grain details, and only 30ish miles on the car so far! When I finally came in to do the paperwork, people were asking me if I was Kelsey - I answered yes - and everyone would tell me how excited the team was when they found the car, like it was a dealership effort hunting down exactly what I wanted. I can't thank the team at Autonation WBL enough, especially Rich and Alex. You dealt with my constant mind-changing, nit-picky details and so much more! THANK YOU for not giving up on me and helping me complete this milestone in my life - I REALLY appreciate you and your dedication to customer service - the Autonation WBL team is blessed and fortunate to have you!

Kelsey Steiner Jun 10, 2020

We had previously leased two vehicles from AutoNation White Bear Lake. As our second lease was getting close, within six months of the end, we had started getting calls from AutoNation regarding a new lease. At that time we weren't ready yet, so we told them we'd call back. When we did figure out that we wanted to lease a new F150 and had the trim and options we wanted figured out, we gave them a call. Apparently they weren't ready, as we had to call back a couple times, and when information was supposed to be sent to us on prospective trucks, we had to call them again to remind them that we were waiting. After finally receiving a quote from Robert Swanburg, and reviewing it and emailing him back, we never got another response. We decided to head to Minnesota for a weekend trip, 3.5 hours away, and pay a visit to AutoNation. There we met with another leasing specialist, I believe his name was Pete. They made it plainly obvious that they weren't going to be helping us out with our third Ford from them. There was no negotiating, nothing. The price they quoted us was the price it was going to be and that was it. They claimed that there was no price negotiation on leases and that "they had to use the sticker price". Very incorrect information! We ended up leaving, we weren't expecting to drive a new truck home that day, but we were expecting something a little more then what they provided being we were return customers. We very happily took our business to a dealership in Wisconsin that listened to what we wanted, and worked to make it happen. We will not be returning for another vehicle from AutoNation, and yes, we are in the market for an Explorer to complement our F150. Sorry, AutoNation... They also should do more training with their leasing specialists. Each of the past times we were in there, we were told information that what we later learned was incorrect, or at least that's what the new agent told us. Turns out AutoNation hides a lot of information regarding leasing.

Zach Freiberg May 29, 2020

My experience was “ok”. I had purchased tires, brakes, and an oil change. I had wanted them to also check for any recalls that may have been open on my vehicle but they didn’t even check. I was also told I’d get an $80 rebate with my tire purchase. My rep did nothing about this, but I asked him what I needed to do for it when I picked my vehicle up during payment. He said he didn’t know and then asked someone else who told him to go on the Ford site. I figured it must be pretty clear so I later looked on the site but couldn’t find anything. I then did an online chat with a ford rep who said they didn’t have anything for my rebate like my service guy had told me about, but said they’d forward my request to him. My service rep did get back to me and left me a jumbled voicemail stating he didn’t read the fine print. He then forwarded me an email with a rebate for $70 instead of $80, but one that expired the day before my purchase. I told him that it was already expired and that it wasn’t for the right amount I was quoted, and he only replied that “he already said he didn’t read the fine print and that they should honor it”. I then called the tire manufacturer myself, was told by them they would NOT honor it and that they were confused my a dealer would tell a customer to “send it in anyways”. Was on the phone with them for about 30 min and had to speak to several people, and finally they did accept it, so I’m sending that in now, hoping it goes through. I then emailed my ford service rep again to let him know that the consumer shouldn’t have to take a lesser amount than what was promised and that I also shouldn’t have to jump through hoops by calling another company because he didn’t have the right info/didn’t know what he was talking about. He never replied, which is unfortunate. Could have easily been prevented by simply printing out the form for the customer and giving it to me during pickup. That was they’d know if it was valid or not, rather than promoting things that aren’t even active. This is why people will simply not want to bring their vehicle back to a place like this when they feel that a complete lack of actual “service” exists. The point of contact service advisor is the customer’s primary contact and how their service opinion is based. Not a good look here for Tousley Ford and it’s unfortunate because this could have easily been avoided/fixed by their team if they were actually there to provide service instead of just looking to take your credit card.

Steve Boucher Mar 25, 2020

Lackluster experience all around, and very inconvenient. I purchased a used car from Autonation Ford about a month ago. They were quick to call me multiple times when I set up the test drive, but after the purchase when I needed help it was extremely hard to get a hold of anyone to get answers. Here is what I found most disappointing: 1. When I test drove the car the radio didn't work, at all. I explained that I wasn't going to purchase a car without a working radio. I left for a couple hours after the test drive and asked the sales person to check on the radio problems for me. When I returned to purchase the car that evening she told me she "got it fixed." I advised I wanted to go out to the car to check, and sure enough, still didn't work. They told me they had to order an antenna booster and would ship it to my house. Since I have no idea how to install something like that I asked them to install for me when the part came in. Based on my research I didn't think it needed an "antenna booster" anyway. 2. I called for 2 weeks to try to get the service scheduled after the part came in. Used Car Manager wouldn't return my calls. 3. Finally got a call back from another manager after I started to get pretty upset, and got the service scheduled for a Monday. 4. Rearranged my work and child care schedules to drive the 45 minutes up to the dealership for the service on the scheduled day. Was told "my service was scheduled for Tuesday, not Monday." Started crying in front of the service guy out of frustration. 5. Rearranged schedules again to return the next day. They put me in a loaner car. Called me later that day and informed me that the antenna cord just needed to be plugged in. WHY WOULDN'T THEY FIX THAT BEFORE THEY SOLD ME THE CAR? I was also disappointed in the fact that when I drove the car off the lot, all 4 tires needed air, a couple of the covers for the air valves on the tires were broken off so I stopped at the auto parts store and got replacements. Less than 1/2 a tank of gas in the car. Just poor attention to detail all around. 10/10 not worth all the hassle next time I purchase a car.

Niccole Pippin Feb 20, 2020

Be very wary of trusting what anyone here says. My dad bought a 2016 Ford Explorer from here back in early January of this year. He bought it thinking he was getting a certified pre-owned vehicle, mainly because that's what the sales people told us several times. Come to find out today that it was not an actual certified pre-owned. We went in to speak with Andrew regarding the rear brakes of the Explorer. This all starts back in early June when he got his first oil change after buying the vehicle. Carl (a service advisor) told my dad that the rear brakes were shot and needed to be replaced ASAP. At this point I had already dealt with Carl and had an extremely poor experience to put it nicely, so I basically told my dad that he shouldn't listen to him because he is a liar (I will explain further later)and that there's no way the brakes could even be close to being bad(under the assumption that it was certified pre-owned and had a thorough inspection). So to point out the timeline again this is early June. Late July my dad brings it in for a recall and they find a bad sway bar and a tire with a bolt through the sidewall. He gets that all fixed, but they charge him to do an alignment which didn't seem right because it was related to the recall(this is very important later on). Did not say a single word regarding the brakes. 2 months, a road trip to Kansas City and multiple trips up north AFTER Carl said the rear brakes were shot. Fast forward to this Tuesday when he got his second oil change. They once again tell him his brakes and rotors are shot. It didn't make sense so I looked back through all his service paperwork he had. First record of the rear brakes were 1-18-19(it had a small oil leak that they fixed a week or two after buying it) and they were said to be greater than 6 mm. By his June oil change, when Carl told him the brakes were shot, the pads were noted to be at 3 mm or less. 2 months later when he went in for the recall, they were noted to be at 5 mm or greater. That's right, his rear brake pads GREW 2 mm in those 2 months. And now less than 2 months after that they are at 1 mm or less. We decided to pay Andrew a visit tonight unannounced. He refused to even address the issue of how the brake pads went from 6 mm to 3 mm to 5 mm to 1 mm. In regards to having to pay for an alignment because of the recall, Andrew explained that messing with the rear toe links don't affect the alignment in the front(which isn't true) so Ford only pays to do the rear. He said it should've only cost like $60 but we had proof he was charged $134 for it. He says they shouldn't have charged him full price and said he will refund about $65 for it. Okay no big deal but he also said they do 20-25 of these recalls per day. Which got me thinking that if they are screwing up and charging everyone with this recall double the price for the alignment like they did my dad, that's over $1,600 of overcharges to the customers PER DAY. Andrew was very evasive in our questioning, totally unapologetic and seemed like he didn't care and was waiting for us to leave. I had another sit down with Andrew back in February regarding my car. I had a blown strut so Carl scheduled me for the next Monday. I dropped the car off that Sunday night and arranged a ride for work. Carl calls me that Monday ands they are short staffed and need to bump me to the next day. I talked to Andrew later on that afternoon and he said they were not short staffed. Carl calls the next day and says it's done and says my appointment was for that Tuesday and not Monday (even though he made the appointment and told me Monday). So he lied to me to cover up that he mistakenly scheduled me for the wrong day. Andrew seemed genuinely sorry about the matter and gave me a free alignment after getting the strut replaced. This time however, after my dad said "This makes us not wanna come back here, Andy" he looks at my dad and says "Actually my name is Andrew". That right there answered my question about whether we will ever return for service.

Kyle Mathisen Sep 12, 2019

I’m just going to copy my google review here to warn you all to never sell your vehicle here: Let me start by saying if I could give them less than 1 star I would. Also if you plan on selling your vehicle here, do yourself a favor and don’t. My husband and I sold our vehicle to them without purchasing another one because we didn’t need it and needed to save the money we were paying on the truck for our special needs son and our second baby that is due in October. It has now been a month (probably almost two) and they still have not paid off the loan on the truck we sold them at our bank. This has caused not one but TWO missed payments on our end because we thought they would have paid it by now so we didn’t check our loan balance (our mistake). My husband has been calling the dealership several times a week for the past couple weeks with most of the phone calls ending in “ we will work on it and call you back” only to never receive a call back. Then when we call again the next day they have no updates and most of the time the person we spoke to yesterday isn’t there and we have to ask to talk to someone else instead of leaving a message (we’ve left a couple messages, none were returned). Finally when he called yesterday they said they overnighted a check yesterday. Called the bank today (basically at the end of the business day to give them time to receive and process it) to find out IT WASNT DELIVERED. Called the dealership, they said call back tomorrow if they still haven’t gotten the check. They have no tracking number or any info on who the check was overnighted through and have really given us no reassurance that it was indeed mailed. The finance department at the dealership has put no urgency on the situation and really shown that they do not care about finding a resolution. They have our truck and we still have a loan that we’re paying on instead of us being able to put that money towards our sons hospital bills.

Katie Rodrique Aug 16, 2019

My sales person was great. However, there was some information I wasn't provided by dealer until AFTER the purchase was made. I also have concerns about the finance person. After the sale was finalized, I found out the dealership only had one set of keys. These are the expensive ones that cost about $250 each. There were also no floor mats and no owner's manual. The sales person got another key from the previous owner to me pretty quickly. Still waiting on the other items. The car was cleaned with a bunch of strong cleaners. As someone who has allergies, I just overlooked this and figured that's the way it is when they try to get a car clean. A few days after the cleaners wore off, I figured out it was because the car smells like cigarette smoke. No one smokes in my family. I get headaches in the car as it's been several weeks and this smell isn't going away. Again, this wasn't communicated to me and because of the cleaners, I couldn't tell until the cleaners were gone. Lastly, the financing process was not a good experience. After I decided I wanted the car, I was told it would take about 45 min. to process. The first person that came by was the manager. He had sample interest rates. I gave some push back to the rates because they were too high. He told me he'd "run them through" to see if I could get better. He came back and told me I was approved for a much lower rate and showed me what that would look like. Then a finance person came by to get more numbers. He started talking about rates for the loan. I told him I was already approved for the rate. He told me that he was the only person that can run that through and I wasn't approved for anything yet. Ok, getting pretty annoyed at this point, but let it go. When I was approved and ready to finish this out, he tried to hard sell me an extended warranty. I kept telling him "no". By this time, it was after 9pm, and I was an hour away from home with my 7 and 10 yr olds with me. I told him NO for over 20 minutes and I need to finish this up to get the kids home. He insisted he was required to go through all the possibilities for extended warranties. I already had sent my older teen home with the vehicle I used to get here, otherwise I would have walked out. The whole process that I was told wouldn't take more than 45 minutes ended up taking several hours. I don't know if it would have been any different if my husband was with me (it shouldn't have been), but the hard selling, the dishonesty I was feeling and the whole process did not make me feel good about this dealer. When I overlook the smoke smell and the headaches I get from it, I love the car.

Ruth Kremer Apr 16, 2019

The only reason I went here was because I saw the car I wanted online. It was a great car - I can't say anything bad about the car itself, at least not yet (!) That being said, I would never recommend buying a vehicle from AutoNation in White Bear Lake. After spending the usual and customary 3 hours to purchase a used vehicle, I was escorted back to finance to sign all my paperwork. I was presented with all the "extras" they normally try to sell you - thousands of dollars in warranties, coverage, etc etc. After declining it twice, the woman looked at me as if she was confused as to why I was saying no... She just didn't "understand". I said the reason is, I'm spending thousands of dollars on a vehicle and I didn't want to spend any more! She then followed it up with, "Do you need to call you husband to ask him?" As if I needed permission to spend my own money, or my decision making needed approval from someone else. Mind you, the financing is my name, and my name only. At the end of everything she, again, handed me a brochure and asked that I talk to my husband about it. Ridiculous! Are you kidding me? Not to mention the salesperson had chewing tobacco in his mouth the whole time and couldn't answer any of my questions without consulting someone first. But even then I'm not sure he ever did ask anyone - because his answers were all , "yeah, I don't think so...." Or "yeah you should be able to.... " I came to pick up my vehicle a couple days later after they said it was ready to go - I was told they put in a "customary 5 gallons of gas" and someone had to run to the gas station quick - "do you mind waiting?" Any other car dealership, as least the ones I've dealt with in my 30 years, ALWAYS have the vehicle ready to go, and fill up the tank for you. Again, I'm spending thousands of dollars -- the least they could do was fill up the gas tank! My first stop after leaving the lot, was the gas station. AWFUL experience.

slarson Mar 20, 2019

I came in to Auto Nation Ford White Bear Lake as 5 years ago, I purchased a used vehicle from them. My experience with them February 2019, however, was awful. I was looking for another used vehicle and came in knowing which one I wanted to test drive. The sales person did not know anything about Subarus, only offered his knowledge of Ford cars, and did not offer to find out or look up the information we were wondering about. The sales person walked us over to the Subaru section, but then gave us his card and said to call his cell phone if we wanted to test drive it, even though we came in saying that was the car we wanted to see. Once we had to opportunity to finally test drive, the sales person was unable to fill it up with gas as he could not figure out how to open the gas tank door (there was a lever on the driver's side floor that I was able to point out to him). The test drive was strange as the sales person had to accompany and made me feel as though I was back in driver's education, but I liked the car. I ended up testing one other vehicle, but knew immediately that I wanted my first pick. It had been about two hours and we needed a lunch break, but wanted to go ahead and purchase the vehicle. We let our sales person know that we wanted to proceed and asked if we could get the paper work started, go to lunch, and come back to finish the process. He said yes, but that his boss needed to come over before we went to lunch. I filled out the paperwork for the background and credit check and then the boss came over. He talked down to us and had an extremely negative tone saying that he didn't want to run my credit if I wasn't going to come back. If I didn't love the vehicle that I wanted to purchase I would have walked out of there and not returned after that interaction. We went to lunch, returned, and met with out sales person again and he brought out an accountant. The way that the accountant was asking me questions about my job and why I wanted a Subaru also left a bad taste in my mouth. He came off very accusatory and unfriendly. I was going to put money down by signing over the insurance check from my previous car, however, was told that they could not accept the check. Instead, I had to go to the bank and get a cashier's check, that luckily my mother could have taken from her account and then I gave her my insurance check instead. Even the people at the bank could not understand why Auto Nation could not accept a signed over insurance check from a valid company. Once we returned with a cashier's check, we had to meet with the accountant again to go through the rest of the process of purchasing the vehicle. They apparently were switching over from paper to digital signatures and there were a few technical difficulties. I continued to feel as though the way the accountant asked me questions came off accusatory and unfriendly. The sales person was unknowledgeable and unhelpful and the boss and accountant were unfriendly and demeaning towards us. I will not be returning and will not recommend to others to come here either.

Cassie Westerhaus-Rauworth Feb 23, 2019

2016 Ford Escape (Ford Certified Pre-Owned)—AutoNation Ford Review (White Bear Lake, MN) We had high expectations of purchasing a vehicle with AutoNation Ford, and were excited about the new addition. Although, the sales rep stayed late to finalize our purchase, we were very disappointed with the experience as whole. We purchased a 2016 Ford Escape (Ford Certified Pre-Owned) late in the evening (finalized close to midnight) on 12/5/18. We were told because of the time, any problems found, could be resolved later. We encountered a major issue with misidentified information that was listed on the white window sticker label on the vehicle. And also, a conflict with one of the wheels. Our issues could have been easily and quickly rectified. However, due to poor management and lack of basic customer service, our problems remain unresolved. A synopsis of our issues/experience is as follows: 1. 172 Point Vehicle Inspection states: “Wheels/finish free from damage, run-out normal” a. Our initial inspection, the night of purchase, we identified damage to the front-right wheel. We brought this to the attention of our salesman that night and were told not to worry, because their wheel repairman could fix it. We were also informed later by a manager, of the same solution. b. The next day while reviewing the 172 Point Vehicle Inspection, the wheels were listed and stated as “free from damage”—contradicting what we found the night before. c. We connected with a manager on 12/7/18 and were informed that the wheel repairman would be at the dealership that day. However, he never showed up or contacted us. We attempted again on 12/10/18, 12/14/18, and 12/17/18, each time ending with the same outcome. d. We finally connected with the wheel repairman on 12/21/18. He stated that he could grind down the scuff marks and refinish the wheel at the dealership after his current job for $75.00. Or, he suggested, it could be taken to his shop to for a more extensive fix, at three days’ time, for $125.00. e. Since the wheels were listed and passed on the 172 Point Vehicle Inspection prior to purchase, we expected AutoNation Ford to cover the expense. We connected with the head manager, and were told that we would have to pay out of pocket to get this repair completed. f. The window sticker/label also states that the Mileage at Certification was 23,696, while the Retail Purchase Agreement states the mileage, at time of purchase, to be 23,709. This could be an indicator that the wheel was most likely damaged post certification (172 Point Vehicle Inspection), which should warrant the dealership to cover the repair expense. 2. Window Sticker Equipment Inclusion a. After our late-night purchasing of the vehicle, we noticed that we did not have the cargo area protector and interior cargo cover, that we believed to have seen on the white sticker label. b. When questioning AutoNation Ford, we were informed that it was a used vehicle and it may not have all equipment. However, the vehicle should come with all equipment presented on the white window sticker label. As we believe we viewed it on the label the night before, we requested to see it. We did not receive the white window sticker label until 12/17/18, after many returned visits to AutoNation Ford. c. Once we received the white window sticker label, we noticed that it listed out under optional equipment included: cargo area protector and interior cargo cover. d. With that discovery, we contacted a salesman and manager on 12/21/18. We were told by the manager that it was a used vehicle and they had no control of the vehicle contents. We claimed again that the items were listed on the white window sticker label, and these were the equipment that we expected to have included. We were told he would call the parts department and we could purchase a cargo cover and area protector at his cost. 3. Just very disappointed.......

Disappointed Purchase Jan 9, 2019

This review is based on the service department , not the sales. If I could give less than one star I would! I bring my car in for an oil change and to have them check out my car because the brakes are acting funny and it's taking way too much to accelerate, this is a brand new car. The lady drives it all of 15 ft into the place and tells me that "maybe I just don't know what a new car feels like" because apparently she's under the impression that it drives fine . Why would she assume this about me?? This is my FOURTH lease, I know how a new car is supposed to drive! Her rudeness and assumptions isn't even the issue though. I get my oil changed, bring my car home and realize that my mail keys are missing! I keep them in my cup holder because in my townhome we have to drive past our mailboxes so I just check my mail before I actually get to my house and park. They've never not been in my cup holder, this is where they stay. I spent a couple hours with my daughter digging through the car (just to be on the safe side) and nope, not there . I call AutoNation and let a manager know that my keys went magically missing while I was getting an oil change. The first phone call he was hesitant to admit that his men may have been responsible, two days later after he spoke with them he changed his tune and said that he'd pay for my mail keys to be replaced and give me a free car cleaning. I brought the receipt in for the keys ($40) and have yet to be reimbursed. The manager I just spoke with seemed annoyed that I was even calling, told me it'd take a while to get to the correct people and that HOPEFULLY I can get a refund within a week or so! This happened back in NOVEMBER! They stole my keys right away, I had to pay the post office for new keys upfront but now I have to wait to get refunded?? They're attitude towards me is ridiculous and I've actually been extremely nice and friendly but that's changing as of today! Stay away from this AutoNation, go to the one in Roseville instead! Btw, my brakes still aren't working properly and my acceleration is still off!

LaTasha Hill Dec 26, 2018

PSA!!!!Don't Go hear!! Took my car in ON Wednesday to have my transmission fixed that was a RECALL, picked my car up yesterday and GO Outside to my car tonight to go to the store for snacks for my family and my car doesn't start!!! Never have I had one issue with my Car ever starting before now!! I will be contacting them 1st tomorrow.. This is Simply Wrong and poor service to not do the job you were supposed to do and then mess up my car so I have to RETURN and get it fixed to have to spend money when. Also, the one time I did drive it yesterday, I was thinking I need to call them my car sounds like something is loose, it wasn't sounding and making this kind of noise prior to my visit!! Omg this is so Why I really hate going to dealerships and these shops, because you take your car in for one thing and it comes out with other issues, and added headaches and problems you shouldn't have!!! You'll need to fix my car!! This is ridiculous.. don't you'll think it's enough that I was never contacted by Ford regarding this Recall is for the transmission, not to mention the transmission went out on me in the middle of a busy intersection at the peak of rush hour, (and then the weather conditions where rainy not your control), but honestly, stop adding disappointment and more concerns for people to have to deal with!! Just like you enjoy and need your transportation so do we the customer, and to know it's safe and we are not being taking advantage of! So Disappointed :( and I have to be at work tomorrow, buses don't go out there!! Who's reimbursing those day's or my Lyft trips huh.. cause you don't have any car's available til Oct 23rd for you customer's while they are getting there car fixed. Oh yeah that was another thing shouldn't their been a courtesy car since this was a Recall..?? You'd think. The lady told me if you ever need your car fixed call ahead time to get a courtesy car!! Um well excuse me yeah maybe if my transmission didn't just go out..OH.. and btw this is an issue Ford Created.. Anyway..

Dee Isaac Oct 12, 2018

I guess the only way to get a response from management is to post here. Purchased Used 1-owner Jeep Grand Cherokee for $ 17k May 17th Service 4wd, turn signal, hid headlight fail within 10 minutes of leaving dealership at 11pm. Told sales guy about turn signal and point out coolant leak during test drive. Told them I wanted it fixed before I left. Sales guy disclosed the previous buyer had walked away that morning because of a service four-wheel-drive light. Probably should’ve noticed that red flag. Called for service. Received email promising to repair 4wd system and make it right. Wouldn’t accept return as an option even though I was within return window. May 21st-23rd dealer diagnosed, ordered parts. Headlight and turn signal still not fixed. Coolant pooling on air box still, told it was from detailing. 29th-June 1st in for repairs to Four wheel drive system. Transfer case actuator and controller replaced and flashed at Jeep dealer. Headlight not fixed. I replaced turn signal after picking up vehicle. Notice significant coolant leak garage floor morning of June 7th. June 7th after I left work, Service 4WD system. Air suspension fails. Called AutoNation service manager to notify Dropped off June 8th at 8 am. Heard nothing until Monday afternoon the 11th. Picked up loaner Tuesday the 12th, Jeep dealer diagnosed bad water pump and air suspension compressor. Stated they can repair in 24 hours and AutoNation Ford won’t authorize warranty work. Reached out to Lance, Kurt, and Mike no returned calls from management. They have had possession of my vehicle for 14 days of the 27 since purchased. This has been an absolute nightmare. Dealer wouldn’t take vehicle back when I was clearly concerned the repairs wouldn’t be done or done properly. Insisted it would be taken care of and no reason to return to them. There was no possible way an inspection was done on this vehicle prior to sale. Refusing to honor $2000 plus in repairs under warranty. I haven’t even received my license plates or made my first payment yet. I will remove this review once things are dealt with in a professional manner like you would expect from a reputable business.

Taylor Jun 13, 2018

If you need service on your vehicle do not take it to auto nation white bear lake. I wad traveling from Wyoming to Minnesota to visit family. My passenger window regulator broke and so i needed that fixed as well as an oil change. I was told to bring it in at 8:30am and they would service it. I waited for a phone call and at noon i still hadn't received one. So i called Cindy our contact in the service department and she said they haven't gotten to it yet. I was disappointed to hear that as we traveled from Blaine in rush hour traffic to get there by 8:30am that they hadn't even worked on it yet. I waited for the phone call to give me an estimate. I finally received a phone call at 2:30pm stating the window regulator would be $707.00 plus the oil change of $59.99. I was very surprised as i had the drivers side window fixed for the regulator and it was $400. Then Cindy stated there was a hole in pinion rack and steering and to fix that it would be $2700. Holy smokes! What!?$%#. I said don't fix that. Talk about trying to take advantage of someone. I told her i would call back in the window. I called my Wyoming dealer and they quoted me $425 the window. I called Cindy back and told her that her quote was high way robbery. She said well i don't know what they charge in Wyoming but it must be a lot different. I stated we only have 1 ford dealer and they are honest. I told her to just do the oil change and of course i had to pay $100 to diagnose the window. It ended up costing me an additional 40 for my oil change. So i essentially paid 100 for an oil change. Again high way robbery. Luckily my uncle was around to help me and found any exceptional mechanic near there. He fixed the window for $370 and the pinion rack and steering and a front end alignment for an additional $539. The total bill was $909. Praise the Lord! For reals. I almost got suckered into over $3k for work. I am sceptical that auto nation might have damaged my pinion rack and steering to take advantage of an out of state women needing vehicle maintainence. I will NEVER go back to this dealership. I'm very disappointed in the lack of trust it gives me for car dealerships.

Wytraveler Jul 24, 2017

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