So far my experience has been a very positive one.Everyone is very helpful and friendly.

HORRIBLE customer service!! Called for a week trying to reach someone in finance, left 2 voicemails, had the secretary hand write a note to have a manager call me back, left a voicemail with a manager, not one person has returned a phone call. It goes to show once you pay them money for a car they don’t give a crap about aftercare. I ended up contacting a local ford dealership for assistance, I will NEVER purchase a vehicle from you again!!

Liked the truck. Was told it had remote start and didn't, their 122 point inspection didn't say anything about the front of the frame behind the bumper being smashed in either. A lot of hassle into buying it. Took longer than it should have. Then getting emails right away about selling my truck after I just bought it got a little old.

The parking is covered with a snow .. they dont have time to clean the parking lot for the customers. People are Friendly inside.

Quick and courteous service

Great service and a great team of people to work with

Very impressed with AutoNation Ford customer service from first call to closure on the paperwork. Terry Freshwater and team made this truck buying experience positive and pain free. Thanks!!!!!

Could have been a 5 star rating, the purchase went well. The shady complementary oil change upon taking delivery of the vehicle did not. Thy put a precision parts made in china bulk buy oil filter on a V-8 Ford engine with known issues related to the anti-drain back valve. I feel like the service department was trying to drum up some very expensive repair work.

It was quick and easy and everyone, from the salesman down to the finance guy, was super friendly!

Bought truck last fall had in to their shop within a week and they made me feel like it was an inconvenience. They say they have a 90 day warranty but they’ll make the best effort to avoid scheduling an appointment. Service department is rude and unprofessional. They take little to no responsibility for their service staff. I’d refer to them as a shiny chop shop, sell vehicles with known problems that even their stay admits and won’t fix them. Go anywhere else but AutioNation to buy or for service.

Bought truck last fall had in to their shop within a week and they made me feel like it was an inconvenience. They say they have a 90 day warranty but they’ll make the best effort to avoid scheduling an appointment. Service department is rude and unprofessional. They take little to no responsibility for their service staff. I’d refer to them as a shiny chop shop, sell vehicles with known problems that even their stay admits and won’t fix them. Go anywhere else but AutioNation to buy or for service.

Window won't close on the vehicle. Needed to bring it in. They can't schedule me until next week.

I wasn't impressed with the speed of the Quick service with a scheduled appointment. I setup a appoint a week in advance for noon, during my lunch time. In addition, I decided to take advantage of using my Costco coupon (15%) off. I needed to have my oil changed and a cabin filter replaced in my truck. I arrived at noon but by the time I got checked in waited and the completion of the work, it took almost 50 minutes to complete this work. Now, when I arrived of the three bays open, only two were being used. I'm not sure why it took so long... I was hoping to be in and out in less than 20 minutes. This wasn't the case. Just not worth driving from work at lunch time to use this Quick Lube service.

Fast service and excellent employees.

Pete Turgeon and the staff did a great job! They made sure my needs were met and went the extra mile to get me the vehicle I wanted.

I bought a certified pre-owned F-150. I spent over $40,000. The vehicle failed to start the very next day. And then again the day after that. Ended up being a starter motor which is what I told them. They had the vehicle for over a week and couldn't duplicate. They told me they couldn't do anything if they couldn't get it to act up. Then all of a sudden when I threatened to take it somewhere else or return it they decided that they could put a starter in it. I left two voicemails with the general manager of the dealership voicing my concerns. Still have not heard back from him 2 weeks later. I will never buy another vehicle from AutoNation.

Quick, efficient and exactly what I expected

Service was great! Friendly people working with you to get the car you want at the payments that fit your budget.

I absolutely love my 2013 Equinox. I got to AutoNation at 6:00 last Thursday and left before 8:00 with my new car. Fantastic people to work with!

Bought a used car from this dealership.. overall a positive experience but the finance manager was WAY too pushy when I said no to the extended warranty -- he simply wouldn't take no as an answer and proceeded to waste 45 minutes of my time for something I wasn't interested in. I had to tell him no 5 separate times before he would accept it.

I’ve purchased 5 vehicles through AutoNation and have used their service department for many years. I have always had great service! I recommend AutoNation to all my friends and family.

Treated me great 👍🏾 👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾

WARNING***WARNING***WARNING***WARNING***TO ALL AND EVERYONE!!!! This company is the biggest sham and ripp off place I have ever encountered in my entire life! As a 53 year old HONORABLE DISABLED VETERAN I have never been so pissed off in my entire life for what this company and its general manager CHRIS WILSON screwed me royal to the point where I now have had to take them to ****SMALL CLAIMS COURT ***** this was for there promises and than ***LIES***LIES***LIES*** for Damage they did to my car and absolute shoddy workmanship! This used to be a very reputable family business, now it’s corprate and you are going to get just what corprate AMERICA has which is what I am getting right now!! SCREWED!!!! PLEASE!!!! Take my word of advice... DO NOT DO NOT DO NOT trust this company!!!

Overall good experience just wish that there was a loaner car available as in the past so I didn’t have the additional expense on top of repairs to my vehicle.

I went to autonation because I knew it would be fast and efficient. It met those expectations, I was in and out in 25 minutes. I have a focus with 175k miles on it and have always had my oil changed at a dealership. I was surprised that autonation charges 30 dollars more for the same service I get at the dealer I normally use. I'm fine with that, I went there for the convenience. My disappointment came when I looked at the invoice and saw that they used an aftermarket filter on the car. I bring my car to the dealer because I want oe parts. If that did not matter to me there is a valvoline or jiffy lube on every other corner. 175k miles of nothing but motorcraft filters, didn't expect a ford dealer to break that trend. I would also like to note I scoured the website trying to find a manager to send an email to discuss this, to no avail. They did ask me to review them, so here it is. I've also had an email asking me to trade my car in. Now you know what to expect. Fast, expensive, and non-oe parts. Update: after this review I was contacted by the service manager Andrew who apologized for the experience and made it right. I will return for future service in a hurry as they are always fast and efficient.

The best place i know now for a good Maintenance. Simply the best

The repair department is great. They promptly dealt with the recalls on my car. The courtesy call to update me on the progress of the repairs, and to let me know my car was done, was great! The courtesy car was an Escape, which was awesome! Kudo's to all!

Everyone I encountered were fantastic people all helping make the purchase an easy process. All fabulous people who were all working with you not against you.

If I could give two different ratings - a five to one person, and a 1 for the other - I would. My experience up until the end was wonderful. Adam was extremely helpful in getting my first SUV through them, and was even more so this time. He's zero-pressure, and has your best interest in mind. He was very patient with us in selecting the right vehicle. However, when we were referred to the finance officer, the vibe completely changed. I had declined the extended warranty offered. As he was about to process the paperwork, he stopped and asked me WHY I didn't want the warranty. Does it matter? I had already said "no." And he wouldn't let it go, no matter how I explained myself (which I shouldn't have needed to). My fiance then stepped in and said, "Ok, enough with the scare tactics. She already said no." The finance officer's whole demeanor changed after that. I became nervous that he wasn't going to forward the proper paperwork to my credit union by the end of this whole exchange. If you go to Auto Nation, I can't recommend Adam enough, but if you're referred to a gentlemen with a jar of debris at the ready to demonstrate the importance of getting your car's paint sealed, proceed with caution. He will go to lengths to make you uncomfortable enough to try and make you say "yes.

fast, prompt service. courteous staff and best of all they dont make unnecessary repairs and usually call you to let you know the cost of repairs and what they find upon inspection.

I brought my car in for some recall work. Great, consistent communication from Tim and an impressive organization.

We bought both our cars here and were treated fairly and courteously. The service department is great!

Bought my Jeep Wrangler at auto nation and I absolutely love it! Our sales guy Chase was patient, polite, friendly and not pushy which I really appreciated as a first time car buyer! Totally would recommend Chase to anyone lookin for a non-stressful car buying experience! On the other hand Mitch in financing was EXTREMELY pushy and rude about buying warranty’s. In fact after the 5th time saying no about the warranty that I didn’t want he had the nerve to say, “Is it that I’m not explaining this good enough to you? Or do you just not see any value in this?” I could not wait to not talk to this guy anymore and leave with my vehicle. I was so annoyed. Regardless of the experience with financing, I would go back again because it was a great experience and I got the Jeep I always wanted!

Quick and Friendly

Clean waiting room & fast ,friendly service.

It went fine just takes forever and I get it cause every time I buy a vehicle it seems to take a long time didn't give 5 stars only for that reason but I will look at your inventory next tintim looking to buy and if you have what I'm looking for I'd buy from you again thanks

Everyone was nice and the service was excellent!!!

Great Service!

I had the absolute AMAZING experience with the staff from Auto Nation, White Bear Lake! From the front door, and greeter to the New Car Reatil Manager Jon Phelps, to the finance manager J.P. A TOTAL... Win... Win... this dealership is TOP NOTCH!!!

Had my Explorer worked on last week and am still grateful for the wonderful service JACKIE AND MIRA gave to me when I went in to get the rental. They made the whole experience easy and FUN. I appreciate that Auto Nation takes good care of their customers. Looking forward to working with them again.

I had an AMAZING experience at Auto Nation, White Bear Lake, front the front desk, and greeter. To the New Car Sales Manager Jon Phelps, to the finance Manager J.P. An all around great experience, would do it again in a heart beat. Smooth, quick, and great price!!!!

Website helped me find a couple cars, I then went in and talked to a salesman who then brought me to the car that I now currently own. The best thing about autonation is that they dont pressure you like most other dealerships and are super friendly. Definitely going to reccomend this place to all my friends and family.

Great customer service from the sales men.

Great service. They will able to fit me in the same day. Went out of there way.

Quick and professional. If they don't no an answer on a question they will find out.

they took care of me very well and it was a seamless operation that delivered my new vehicle with ease, I would highly recommend this place to others!

they took care of me very well and it was a seamless operation that delivered my new vehicle with ease, I would highly recommend this place to others!

Service was great except for the guy that drove my car in and back out he got the inside of my driver door, seat and steering wheel dirty had to clean it all once I got home

An awesome dealer ship

Love my new edge and this is my second time back to auto nation ford! Great customer service and hassle free!

Courteous, efficient, professional sales staff, good inventory of cars, excellent value pricing. I drove 80 miles to buy a car from AutoNation Ford WBL--the third one I have purchased over the past 12 years from the same sales consultant--I recommend this dealership highly.

Dave was excellent. No pushing. And the finance guy moved through the entire process of title app, registration and all the rest of the paperwork without a snag. Very down to earth, professional and friendly staff.

Adam Colton is the guy you want to buy from. Extremely honest, genuine and easy going. Thanks Adam! Very happy with my purchase!

Had to wait for a min..received good customer service soon as the clerk came back..

I have purchased 10 cars at the dealership over the past 30 years and have used the service department for most of them. Every time I buy or service my vehicles, the experience is great. I was a shop foreman & service manager for dealerships in the past and restore classic cars, so I have some experience in the field. They are always honest and straightforward. I would not hesitate to recommend them.

Cathy in service went way out of her busy day to let me know -what was going to happen -when and she followed up with phone calls she was amazing —a great customer service experience!!

Dave was excellent. No pushing. And the finance guy moved through the entire process of title app, registration and all the rest of the paperwork without a snag. Very down to earth, professional and friendly staff.

Once again. the recall to the recall was met with a "What are you here for?" as opposed to, Hello Ms. Fink, we are sorry you had to come back but, we will get you that loaner car we discussed......as opposed to, UH......We don't really have any cars…..(despite a prior phone conversation.) Once again AutoNation Ford takes the service right out of "Service Center" Instead of professionalism, there is an unwelcoming atmosphere. When I finally got a tiny loaner (I drive a truck) it was filthy, unsafe and a joke. Why would people bring their car to Auto Nation for "service"? 2 years and counting nd not a s ingle improvement.

Geoff Jelinek guided me through ordering my new Edge and he kept in touch giving me updates on it’s arrival. He was very helpful in getting some of the new features set up on my vehicle and explaining how they work. I’d definitely go back to Geoff when I order my next vehicle.

Performed the service well within the time estimated...thanks.

2016 Ford Escape (Ford Certified Pre-Owned)—AutoNation Ford Review (White Bear Lake, MN) We had high expectations of purchasing a vehicle with AutoNation Ford, and were excited about the new addition. Although, the sales rep stayed late to finalize our purchase, we were very disappointed with the experience as whole. We purchased a 2016 Ford Escape (Ford Certified Pre-Owned) late in the evening (finalized close to midnight) on 12/5/18. We were told because of the time, any problems found, could be resolved later. We encountered a major issue with misidentified information that was listed on the white window sticker label on the vehicle. And also, a conflict with one of the wheels. Our issues could have been easily and quickly rectified. However, due to poor management and lack of basic customer service, our problems remain unresolved. A synopsis of our issues/experience is as follows: 1. 172 Point Vehicle Inspection states: “Wheels/finish free from damage, run-out normal” a. Our initial inspection, the night of purchase, we identified damage to the front-right wheel. We brought this to the attention of our salesman that night and were told not to worry, because their wheel repairman could fix it. We were also informed later by a manager, of the same solution. b. The next day while reviewing the 172 Point Vehicle Inspection, the wheels were listed and stated as “free from damage”—contradicting what we found the night before. c. We connected with a manager on 12/7/18 and were informed that the wheel repairman would be at the dealership that day. However, he never showed up or contacted us. We attempted again on 12/10/18, 12/14/18, and 12/17/18, each time ending with the same outcome. d. We finally connected with the wheel repairman on 12/21/18. He stated that he could grind down the scuff marks and refinish the wheel at the dealership after his current job for $75.00. Or, he suggested, it could be taken to his shop to for a more extensive fix, at three days’ time, for $125.00. e. Since the wheels were listed and passed on the 172 Point Vehicle Inspection prior to purchase, we expected AutoNation Ford to cover the expense. We connected with the head manager, and were told that we would have to pay out of pocket to get this repair completed. f. The window sticker/label also states that the Mileage at Certification was 23,696, while the Retail Purchase Agreement states the mileage, at time of purchase, to be 23,709. This could be an indicator that the wheel was most likely damaged post certification (172 Point Vehicle Inspection), which should warrant the dealership to cover the repair expense. 2. Window Sticker Equipment Inclusion a. After our late-night purchasing of the vehicle, we noticed that we did not have the cargo area protector and interior cargo cover, that we believed to have seen on the white sticker label. b. When questioning AutoNation Ford, we were informed that it was a used vehicle and it may not have all equipment. However, the vehicle should come with all equipment presented on the white window sticker label. As we believe we viewed it on the label the night before, we requested to see it. We did not receive the white window sticker label until 12/17/18, after many returned visits to AutoNation Ford. c. Once we received the white window sticker label, we noticed that it listed out under optional equipment included: cargo area protector and interior cargo cover. d. With that discovery, we contacted a salesman and manager on 12/21/18. We were told by the manager that it was a used vehicle and they had no control of the vehicle contents. We claimed again that the items were listed on the white window sticker label, and these were the equipment that we expected to have included. We were told he would call the parts department and we could purchase a cargo cover and area protector at his cost. 3. Just very disappointed.......

Great atmosphere, great people and easy process. I knew the vehicle I wanted when I went in and it was priced right. The only unknown was the price they would give me for my trade which ended up being fair market. Brianna was knowledgable and pleasant to work with and had more of a consultative approach rather than the hard sale.

My experience was amazing. Great people and great service. Bob Swanberg and Adam Heeren we a big help in showing me the options in trucks and help me close out the deal. Will be returning for any of my future service and buys.

Done quickly. Could not get lug nuts off to rotate tires. Tried to get away with not using coupon, even after I showed it to them before hand. Forgot the next change sticker. This happens almost every time.

Andrew was wonderful! He really took good care of me and helped me with some loaner/rental questions. I would work with him again!

they took care of me from beginning to end great job guys!

They fixed a leaking thermostat housing quickly and reasonably priced. Cindy, my repair contact, saved me some time by having me come in a little later than scheduled and kept me informed on the progress while I waited.

Dave Sawtelle is great to work with. Will definitely seek him out again in the future!

Didn’t reply to phone calls for 2 months. Gave the run around on why my contract wasn’t sent in on time. Took 2 months to get a refund back that should have taken 10 days at most. Told I wouldn’t have to make a first payment because of refund but that never happened and almost missed first payment. Sales staff I would recommend. Wonderful wonderful wonderful!

Everytime I go, something gets screwed up or something is overlooked

Gunnar was the best. If it were not for Gunnar, we would not have purchased a vehicle from AutoNation. He made the difference. He listened and sought to understand.

Replaced bad battery and completed recalls in one day.

Gunnar was the best. He listened and sought to understand. I highly recommend him!

The service department was great. However I was not happy when I got home to a voice mail message from the dealer asking me if I wanted to sell my vehicle this tactic needs to stop now.

I couldn't be happier with the purchase of my Fusion and the fantastic service I received. Adam Colton is an awesome sales rep and was great to work with. Very professional, knowledgeable, and helpful. I haven't been in the market for a new car for almost 10 years and I wasn't really looking forward to it, however Adam made my car buying experience a great one and he was fun to work with.

Pete was an amazing sales manager. He was thorough and knowledgeable while being personable with me as well. The whole car buying experience was top notch from the moment I walked in to the moment I left and beyond. They did everything they could to help me be a satisfied and life long customer.

Purchased many vehicles from dealerships, this was by far the worst experience ever. We had a vehicle picked out prior - called ahead 1.5 hours that we were coming in - we get there and the sales staff pulls the "some one else is looking at it right now" we waited 20 minutes and were able to go see the car. the car was ice cold - hadn't been started in the past hour. started driving and noted right away the tires were howling. Tires "passed" their used vehicle inspection - when i argued over tread depths - the sales manager measured the tires with me - said there was plenty of tread - I zeroed his gauge for him because it was 2/32" off - tires measured 4/32" which is DOT minimum. After a debate about that they were not willing to even split the cost of new tires off the purchase price. $250. Really? We still decided to purchase the vehicle. We had current insurance in order to purchase the vehicle - Their company policy is we must insure a vehicle prior to purchasing it. That is not state law. We are covered for a minimum 14 days after purchase with current insurance. So we insured a vehicle we did not own yet in order to purchase it. Went into the finance office to sign the paper work and hand over the money - to be in there for an hour with him trying to sell us unwanted extended warranty coverage. After the 10th "NO". he left and came back with more numbers on how we could afford extended warranty. I left the room, and he tried 2 more times after that. Autonation is very lucky to have had that sale. Almost put the person i was helping in tears. We looked at the car around noon, and finally left there at 5pm. 5 hours. to purchase a vehicle already picked out. with cash. We will never be back here for any vehicle purchases. We ended up meeting family members at autonation who happen to be buying a brand new vehicle. well... trying to buy... the vehicle online that they chose to come in and purchase was misrepresented. It showed the purchase price of $24,000 after rebates and such. With touch screen nav unit. When the car came around they discovered if they want the vehicle with the touch screen that would cost closer to $40,000, and the pictures online were all generic interior pics, not actual. The old bait and switch routine. Extremely unhappy with their business practices, service, and overall attitude. I hope the average consumer can look beyond the BS like I did. Having worked for multiple dealerships in the area and being a master certified technician now managing a repair shop myself, this was unbelievable. Go anywhere else to purchase a vehicle. I hope their service department is not run the same way. There is a reason why my repair shop doesn't even buy parts from them. ***UPDATE*** Salesman showed us the book value of the vehicle, I checked the book value with all the correct trim options - came in $1000 less than what they stated it to be to show us what a "great deal" we were getting, and that it was already priced to move. I should give the sales team props for clearing out the check engine light that came on the next day for a problem that seems to have been occuring since before they owned it. Maybe that's why they were pushing the extended warranty so hard, because they didn't want to fix the problems with the vehicle, and why they refused to show me the actual tech inspection for the used inspection. Selling used junk to people and portraying it as in good working condition. Last time I take a dealer's word for it. STAY AWAY FROM AUTONATION! Should be called AUTOMISLIEADINGSCAMMERSWHOSELLJUNK. ***UPDATE***: I finally got around to posting these pictures. This is what their "technician" and sales manager says is ok to sell to people. These pictures show wear indicators at minimum tread-2/32", 0/32" on one tire on edge and less than 0/32" on another - cords nearly showing. Real Safe. Thanks for looking out for us AUTONATION. You should have your dealer license revoked.

I would urge potential buyers of a used vehicle to have an inspection done outside of the dealership. Simon, the person that sold me my vehicle in the beginning of November, assured me that thorough inspections are completed on all of the vehicles, and I also had a full diagnostics completed at their service department after the car started making a squealing noise a week after the purchase. The serpentine belt was replaced. Now, less than two months later and the brake calipers and pads were being replaced and it was discovered that the brake line is rusted and leaking. Overall I would say that this experience has been disappointing. I am upset that these issues went unnoticed by the service department and team at AutoNation, and I wish I would have had a full inspection completed elsewhere prior to my purchase. The repairs on this vehicle are costly, and I need my vehicle to get between assignments at my job. Please be careful in your purchases of used vehicle at this dealership!

This review is based on the service department , not the sales. If I could give less than one star I would! I bring my car in for an oil change and to have them check out my car because the brakes are acting funny and it’s taking way too much to accelerate, this is a brand new car. The lady drives it all of 15 ft into the place and tells me that “maybe I just don’t know what a new car feels like” because apparently she’s under the impression that it drives fine . Why would she assume this about me?? This is my FOURTH lease, I know how a new car is supposed to drive! Her rudeness and assumptions isn’t even the issue though. I get my oil changed, bring my car home and realize that my mail keys are missing! I keep them in my cup holder because in my townhome we have to drive past our mailboxes so I just check my mail before I actually get to my house and park. They’ve never not been in my cup holder, this is where they stay. I spent a couple hours with my daughter digging through the car (just to be on the safe side) and nope, not there . I call AutoNation and let a manager know that my keys went magically missing while I was getting an oil change. The first phone call he was hesitant to admit that his men may have been responsible, two days later after he spoke with them he changed his tune and said that he’d pay for my mail keys to be replaced and give me a free car cleaning. I brought the receipt in for the keys ($40) and have yet to be reimbursed. The manager I just spoke with seemed annoyed that I was even calling, told me it’d take a while to get to the correct people and that HOPEFULLY I can get a refund within a week or so! This happened back in NOVEMBER! They stole my keys right away, I had to pay the post office for new keys upfront but now I have to wait to get refunded?? They’re attitude towards me is ridiculous and I’ve actually been extremely nice and friendly but that’s changing as of today! Stay away from this AutoNation, go to the one in Roseville instead! Oh and btw, my brakes are still not working properly and neither is the acceleration m!

This review is based on the service department , not the sales. If I could give less than one star I would! I bring my car in for an oil change and to have them check out my car because the brakes are acting funny and it's taking way too much to accelerate, this is a brand new car. The lady drives it all of 15 ft into the place and tells me that "maybe I just don't know what a new car feels like" because apparently she's under the impression that it drives fine . Why would she assume this about me?? This is my FOURTH lease, I know how a new car is supposed to drive! Her rudeness and assumptions isn't even the issue though. I get my oil changed, bring my car home and realize that my mail keys are missing! I keep them in my cup holder because in my townhome we have to drive past our mailboxes so I just check my mail before I actually get to my house and park. They've never not been in my cup holder, this is where they stay. I spent a couple hours with my daughter digging through the car (just to be on the safe side) and nope, not there . I call AutoNation and let a manager know that my keys went magically missing while I was getting an oil change. The first phone call he was hesitant to admit that his men may have been responsible, two days later after he spoke with them he changed his tune and said that he'd pay for my mail keys to be replaced and give me a free car cleaning. I brought the receipt in for the keys ($40) and have yet to be reimbursed. The manager I just spoke with seemed annoyed that I was even calling, told me it'd take a while to get to the correct people and that HOPEFULLY I can get a refund within a week or so! This happened back in NOVEMBER! They stole my keys right away, I had to pay the post office for new keys upfront but now I have to wait to get refunded?? They're attitude towards me is ridiculous and I've actually been extremely nice and friendly but that's changing as of today! Stay away from this AutoNation, go to the one in Roseville instead! Btw, my brakes still aren't working properly and my acceleration is still off!

When I decided to go ahead and purchase my first car a couple of months ago, AutoNation happened to have a used car in the make and model within my price range so I was very excited. I'll admit, it was my first purchase and I'm a younger buyer who was alone with my boyfriend (who isn't very experienced with cars), and I feel like they took advantage of this. The salesman I ended up working with felt very predatory, as he tried to push insurance on me that I didn't need and got VERY upset with me when I backed out of it after talking to my family about it. Despite this I signed the paperwork and walked away with a new car. Two days later, the battery was dead and when I called them about the problem, they suggested they tow my car to a local shop instead of bring it back to White Bear. Okay, sure I said. I come home from work and the car is still there and the battery was still dead. I ended up paying out of pocket from a battery they should have fixed. I also figured out that day that the radio panel is broken and I can't listen to music... ON TOP OF all that, a month later I still hadn't received license plates, I talked to a worker at the DMV and she says not only are there no license plates ordered for the car, they hadn't even registered the car I traded into them as being sold. Uhhh what? At this point they hadn't even paid me back for my battery AFTER CALLING THEM TWICE. The oil was also very low, thick, and black. I just don't understand any of it, they obviously don't care about up-keeping the used vehicles they sell or what happens to them after they are sold. Since I've finally gotten my money back I will avoid them at all costs from now on.

I purchased a 2014 Flex, love the vehicle. The staff was also great. My salesman was Tony J., and he made everything as easy as possible and was a pleasure to work with.

Very friendly and responsive! Quick service with a smile! I love AUTONATION!

Geoff was a great salesman. Really went the extra mile to teach us all we needed to know to about the Ford escape that we bought!

Good folks, doing their best.

Good customer service

They did not offer to get me into a rental car when my car was down. My part was covered under warranty and I pay extra to have that service for when no loaner cars are available. Come to find out, it is because they might not get reimbursed from Ford and I had to go to national customer service to be put in a car.

I was very disappointed that I asked for a car wash and didn't receive one. Watched the service person write it down. This is the second time it has happened to me.

My vehicle failed again 2 days after the repair with the same issue. This time it left my wife stranded. Steve secured a loaner car for us but Ford Roadside Assistance not only had an unacceptable response time to get my vehicle to the dealership before they closed for the weekend, they never showed up at all!! We were stranded all weekend without a vehicle...

It was/is GREAT!!! I had/have a FABULOUS salesperson (Lisa S)!!!

Always a happy and friendly environment!

New customer to Auto Nation wonderful service. Will definitely be back.

Tire feathering found during routine oil change. Timely updates, good explanation of issue and resolution.

Steer clear of this dealership! What a hustle they are running. We wanted to buy out our lease, and they made it as painful as hell, because we weren't financing through them nor buying their ridiculous warranty. It took a week, and then three+ hours in their office just to get a purchase agreement. I would NEVER step foot in there again. The guy in the financing department was a jerk, and the manager, Curt, was even worse. Buying a car? Consider yourself warned.

Tony the salesman was wonderful. Very knowledgeable. I would deal with him again. The finance guy was another story. We decided we wanted to purchase the car by 9:30. We sat and waited for hours to get the finance person to figure things out. He kept saying it would take 15 minutes, but we wouldn’t seem him for an hour or more. We didn’t end up leaving dealership until after 1pm.

Dave Sawtelle has always been very helpful in helping with my new lease. I have lots of questions and he is very patient. I have leased from Tousley Ford/Auto Nation for over 28 years. Never a bad experience.

I wanted a mechanic to review the faulty operation of the retractable glass roof to give me an estimate for repairs. I was told they would charge me $130 just to look at problem. Repairs would be in addition. That is totally ridiculous and unacceptable. I was going to purchase a new Ford vehicle but will now look elsewhere . I am sick and tired of your cheap service charges just to give me an estimate. It would take all but five minutes to diagnose the problem and provide me with an estimate for repairs. In the world of business we call this dumb marketing. You lost a new vehicle sale and long time customer over your cheap approach to making a buck. Good bye!

The right parts on hand Thank you for your time

Highly suggest!! I bought a Ford Edge here last month. Had some hiccups on my credit score but Jean worked very hard to make sure I got approved for a loan! My plates took a while to come in and I got a parking ticket because the 21 day temp expired, they paid for the ticket no questions asked Brought it in today because my tire light came on. (I happened to run over a nail, oopps) Cathy the service manager was very helpful and honest and didn’t pressure me into buying a new tire, even tho it couldn’t be patched. Said to come back when I was ready and she would help! Even threw my new plates on and washed my car for me! Very friendly staff! :)

Ok car buying experience. Kinda to be expected when purchasing a vehicle at a dealership. The first few people I dealt with where very friendly. I ended up purchasing a used truck. I usually do all my own mechanical work to my vehicles so I don't have to deal with service department horror story's. But the finance guy was extremely friendly at first. But once I declined a warranty coverage, he became extremely pushy and his attitude completely changed. Everyone else was friendly though. Seems like most negative reviews are towards service department. I'm sure happy I didn't purchase that warranty.

Great service

This was the worst service I have ever received by a dealership in my life!! I bought my car Aug 2017 and I still haven't got my title its Dec 2018 . Took 3 month of leaving voice mails and I finally went up there to get them to explain why ,only to discover they never had it signed over from the previous owner when they bought it in an auction! I am still trying to get the title today. When they finally did their jobs the title lady submitted the paperwork but did not have my title expiated so now I have to go down to the DMV pay for their mistake and I'll finally get it after 16 months!! I would never ever recommend them to anyone.

Excellent customer service and follow up! The process is always long when buying a new car, but the friendliness of the staff and the updates along the way were much appreciated.

I went to buy a 2006 F150 and the truck was great until I was about to get in and drive away. I looked under the bed of the truck in the lighted Sally port and the beams under the bed of the truck we're almost totally rusted out. I picked 6 inch pieces of rusty metal off this thing. The salesman minimized it saying oh we'll just throw a bed liner in it. A bed liner does no good when the support under the bed is gone. Ridiculous. Was totally almost ripped off. If you go to Auto Nation do not buy the 2006 F150 extended cap Fx4 metallic grey truck. Very dissatisfied.

Sadly my experience was less than perfect. Got the run around multiple times when I set appointments to see a vehicle that was not available. Sales managers blowing smoke and making excuses for each other...if this wasn't the exact vehicle I had been looking for over several months I would have walked. Both sales people I worked with did their best and I appreciated their inexperience. Bit of advice....don't celebrate your victory out loud when you're walking into the 'fish bowl' everyone on the show floor can hear you. Took car home and just over 24 hours had to take it back for service. Hoping this will be my last visit and last experience with them. Proceed with caution!

Very pleased with my experience at Autonation Ford White Bear Lake. Kurt, and Colton Smith were outstanding !

Great place. Great people. Fast and Clean!!

I am waiting for feedback from the collision center . I was there regarding a paint problem on my 2015 Explorer's hood. I was there on November 14. Your help is appreciated. Donald Meyers

i buy a new car 4months a go i lke it this is my 5th new car a buy im happy

We worked with Colton Smith and Kevin Honeycutt to drive away in our new (to us) Ford Flex. The experience was wonderful and they took care of us. We drove from Indiana because this was the only location with our desired vehicle in our desired color and much more!

Good service. You'll pay for it though.

Just wanted to give a big thanks to the AutoNation Ford staff, especially Mr. Steve Minar. From the minute I pulled in to the the service bay the customer service started with a big smile and welcome. The staff was outstanding and very professional from start to finish. Steve did an awesome job of keeping me inform throughout the whole process of my vehicle be serviced. He informed that they were a little behind due to the number of vehicles being serviced but assured me that they would have it done ASAP. Due to the work load Steve call me again to let me know that the vehicle would have to be kept for an additional day but they would only charge me for the one day for the rental. I picked up my vehicle as scheduled and all went well. I am pleased to see this type of service is still available, in this time and age the little things like good old Customer service make all the difference in the world. I have to say it makes for a great atmosphere and environment seeing how most customers I’m sure come to most dealerships with the attitude that they will be overcharged or miss treated, so have that friendly atmosphere sure goes a long way. The establishment was clean and well kept and user friendly. I highly recommend this dealership and service department and I say this without reservation, as I was not or am I endorsed by AutoNation Ford, I did this simply because I am a happy and satisfied customer. Thank you again AutoNation Ford and staff!!

The Ford Flex was serviced in a timely manner, excellent service advisor. Will continue to have car serviced by Auto Nation.

The team was very helpful. They found me a better rate than what I went in with. The sales person kept me up to date on the vehicle I was interested in before I decided to finally go in and purchase it. Great overall experience.

The Flex was serviced in a timely manner. Great service advisor.

Great friendly staff..very knowledgeable of there products..no appointment but the turn around time was very efficient..great coffee and popcorn!,

I get my tires rotated every oil change. The rear brakes were worn past the replacement level. Why was I not told the previous time? They recommend action I had done previously

The best experience I have ever had buying a car. From the sales person Phil Goldstein. Who was great and very helpful. To the finance person JP. He shows us everything and made it very easy to understand. Then from all the other sales personal and office people who stop by to ask of we needed anything. It was a great experience. Thank you for making it a good day to buy our car.

Courteous Staff, efficient quick service, comfortable waiting area.

Other than having to keep it overnight,( I had a loaner), my experience was excellent. Steve went out of his way to get everything done I needed. Even a under warranty leak check, found by Quick Lube, was found to be negative. A clean cabin filter, a quick vacuum job, a wash and torqueing my wheels after a rotation a month ago, everything was absolutely perfect. With a long trip planned, in the nasty cold weather, to way up north, at least I didn't have to worry about anything, except the dang deer in the road and the icy roads!! It was 3° in Bemidji!! Thank you Steve!!! Sue Dwallibee

I needed to have a repair done under warranty within 24 hours to leave on a driving trip. AutoNation Ford's service staff came through for me and completed the repair in 18 hours. Great teamwork between the service writer and the mechanic!

Brianna went above and beyond with helping me find the right fit in what I was looking for! Highly recommend her to anyone!

Really great service from the jump! I was searching for a car after my car’s heater broke (at the start of a MN winter too!). I just wanted a great car but a better deal because I’m fresh out of college and can’t afford $10,000+ cars yet. The moment I stepped onto AutoNation’s lot, they were super nice, helpful and supportive throughout the showcasing and buying process! Richie, Anya and everyone else really made sure to explain what I was buying and breakdown of the car’s features and price. The bank I was using to finance my loan was not communicating with me as much as they should have, but AutoNation made sure to pick up where the bank could not! I’m really happy I stumbled upon this dealership and when I’m ready to buy another car again, I’ll definitely make sure to go here. But for now, I’m enjoying my 2013 Ford Fiesta, courtesy of AutoNation!😎👌🏾

I had just sold my 02 F-350 and was looking for a newer vehicle to pull my boat; Chase worked with myself and my fiancé over the phone and sent me multiple pictures of a used F-250 that they had just taken in. When we arrived to take a look at the truck Chase had it pulled inside so I could look at it under the lights and be warm. Once we found out that truck wasn't what I was looking for Chase went out of his way to find a new F-150 that would work for our family and still tow the boat- Thank you!

We drove from North Dakota for the deal on our new F-150. Chase had the truck ready for us and made the deal easy.

Poor customer care, bad deals, no coffee, typical low class dealership

Took two days and staff seems a bit crabby

Service was good. Updates received on-time. Costs were a little higher than other service centers. If loaner needed you will need to wait vs just doing a drop off.

Excellent Service - Fair Price

I made an 8:30 AM appointment, dropped off the car at 8:15. Finally I got a call at 4:00PM when I learned they HAD NOT LOOKED AT MY CAR. They asked if I wanted to leave it there for the weekend - very funny.

Our experience purchasing a used vehicle was great! Our salesperson, Lisa S, was wonderful. She listened to what we we were looking for and was conscious of our budget at the same time. She spent time finding us several options that met our criteria (which wasn’t easy!). We walked away with exactly what we needed in regards to vehicle size, mileage, and price. I cannot say enough about how wonderful she was to work with.

Terrible service and customer care. Shop at your own risk. Very low class dealership.

Make sure to make an appointment otherwise you can wait for a long time. I went two other times on a Saturday early morning and was taken care of quickly. This last Saturday I was not as lucky; three hours. The man who started my process should have given me an estimate of time so that I could have decided to skip this. Once my car was in, I was stuck. This is why I gave lesser stars as the first two times, I gave five stars.

They’re ok half the time. Over priced in almost everything.

These folks looked at me like I am from a different planet. I was there to pay money for a parts not ask for them to give it to me fir free.

Aanya, Kevin, Mike and especially Lisa were all wonderful. I LOVE my new Flex and will never buy a car from anywhere else. Thank you all so much!

Easy process with very well informed people during the whole process.

Would give zero !! Scammers! Tried to get a loan outside of automation and was told the car doesn’t appraise for the amount automation was charging . They use “market value” for pricing which means you are paying way over Blue book. Ended up with 11% interest (automation) vs credit union’s 4.78%. They have you as soon as you sign the purchase agreement. I’ d prefer going to a roadside dealership. Will NEVER go back there to their sweet talk and BS. Oh and when we left a negative comment on yelp the store manager decided to confront us about it on the floor of the dealership. He only embarrassed hiimself in front of other potential customers. Stay clear!!!!

AutoNation Ford has taken great care of my vehicle. Lance and Cindy have been amazing in helping me take care of the Jeep I just bought. Great customer service, and so easy to work with.

The service department at AutoNation Ford White Bear Lake is always friendly and informative, while also providing quality service for my vehicle. In the waiting room yesterday, one of their service techs took extra time with another customer, listening patiently to her stories and complaints, treating her with sincerity, kindness and respect. He went above and beyond -- and it was very cool to witness. Great service, great people.

Service manager suggested, strongly, that I have a transmission flush & coolant flush at 36,000 miles. Ford manual says such service is not needed till 100,000 miles. Shame on me for nit reading the manual beforehand. Shame on AUTONATION for conning customers.

The friendly customer service. They gave me a timeframe when my vehicle would be ready and it was right on the button.

Very friendly and quick service. Car is always perfectly spotless when i pick it up.

Excellent service from the check in staff, service writer Steve, mechanics who did the recall work, and the staff doing the check out.

My 2018 F150 was there for 3 days and the issue couldn't be "replicated" when the technician would take it for a drive. I picked it up and went for a ride with one of the service managers. The car made the noise the second we drove off the lot. Now I have to take time to bring the car in again, weeks out because that's the only time a loaner vehicle is available.

staff friendly and answered any questions we had in regards to repairs needed.

I was relatively satisfied with the purchase of the 2009 Kia Sportage. I made the mistake of purchasing at night so I didn't notice that the tires are in desparate need of replacement. I'm also waiting to hear about the refund of the license fee since the tabs on the car are good til next summer.

Bought a van here, it was an okay experience, the mechanic shop is not good. They told me they felt several problems in my van but when they could not figure out how to fix them, they said never mind that normal.

I went in for an oil change with an appointment for 9pm. Someone finally came out to meet with me and discuss details at 10am, and my oil change was finished at 11am. Two hours for an appointment to get my oil changed was absolutely ridiculous.

Robert, the sales person was so fun to work with. Honest, and no high pressure sales! Robert knew exactly what we were looking for! Highly suggest AutoNation to people, and am referring people to shop here! Thank you so much!

I just recently bought a car here. It seemed in great shape for its mileage. I started noticing some problems though so I brought it in for service and it turns out it needs a major repair. The good news was it's covered under their ninety day warranty, even though the vehicle is pretty high mileage. They are working on fixing it and doing everything they can and should to make it right. You just never know with a high mileage car what will come up but they sure are handling it great.

Do yourself a favor... take your money and business to a dealership with integrity... you won’t find it here!

Recently bought tires ... great deal! They worked with me to find exactly what I needed and at the right price for my sons used Ranger! Love the service ... thanks Rob and Andrew!

I recently leased an F150 from AutoNation and had a wonderful experience. The process was explained to me fully from start to finish, there were no surprises or hidden costs, so I was never caught off guard. I made them shop for the exact vehicle I wanted, there wasn't any pushback from their sales team and in the end I am very happy with my truck. I'd recommend them without reservation.

Worst dealership EVER

Thanks Kurt, enjoyed your professional ethic!

We had the best experience at AutoNation Ford of White Bear Lake! Thank you Robert and Jean for your excellent customer service and stress free car buying process.

When I picked up my vehicle it smelled like someone had poured gas and oil all over the carpet. I am unable to get rid of the odor and am very disappointed. They had my car for three days for a simple Ford recall and to put four new tires on. Ticked.

This service call could have been eliminated if the technician that replaced my clutch in September had done his job. Because he did not tighten down the motor mounts, one came loose and caused the engine to run rough and make lots of noise. Very poor follow-up on the previous service call.

Carl greeted me by name when I pulled my truck into Service. No waiting around for someone to notice you.

I had a perceived problem with my backup camera. The service people prove to me that it was working as designed. They were very patient and understanding. I was very happy with the way they handle the situation.

I brought my Ford Fusion in for the Re Call yesterday , we were in there just before 8:00 and were out of there by 8:05. Very good service. Friendly people also.

Pete, the salesperson, was great. Thought the selling of optional packages was a little heavy-handed with basically 3 presentations.

Highly recommend buying from Auto Nation! I worked with Dave and he was great!

Used the quick lane yesterday- it was the super fast lane. Great service - oil change in about 5 minutes total time.

Pete has been our dealer since 2006. My family has leased or bought a total of 10 vehicles. He does a great job meeting all our needs when selecting a vehicle!

Quick service at a fair price, loved that my text coupons were honored with no difficulty.

Had the car in for an oil change and tire rotation (Prepaid with lease). That work went well, but the car wash was terrible. It was still dirty in spots and it looked like it wasn't rinsed off completely. Had to take it to a different car wash to get it rinsed off. I would never have my car washed at Auto Nation again.

Had a very good experience at Auto Nation Ford in White Bear Lake MN. Much more responsive to my request for service than the dealer where I purchased my F150. Service advisor kept me up to date on the progress and finished on time-he even honored an expired coupon for a free tire rotation. I highly recommend this shop for service.

Fast service on a couple recall items another dealership in town couldn't figure out. Thanks to Steve on the Blue service team for taking the time to listen and research my issue. I'm very happy I can check the charge status of my Ford C-Max Energi from my phone now! I must also take a moment to say their parts department is second to none on the state both in terms of on hand inventory and their ability to quickly find the right parts for the repair!

I am satisfied and will return for future work on my truck.

Happy to be in and out so quickly with AutoNation's Quick Lane. I'm done doing oil changes myself.

The mechanics did a great job and everyone was very nice.

Staff was helpful in helping me look at what I wanted and worked hard to get me a good interest rate on my loan. Also had a nice seating area and a place for my kids to play.

Just follow through and complete the transaction as negotiated. Reduce waiting time for "finance". Provide forms to customers in advance so can be read before sitting with finance. stop pressuring to buy extended warranty. Kiera was super. JP was a typical car dealer finance guy.

TOPS / BEST IN TOWN / 5 STARS

Call the head and they have the parts. Went down to pick them up and they have them ready. Check me out rather quickly. And put the product in the car for me.

Bought a 2013 Silverado 2500 diesel in late Aug. I have had to replace both batteries, a DEF heater and know the DEF pump. The limited warranty covers none of this so within 2 months I've now had to dump $3200 in a vehicle that supposedly had a comprehensive 125 point inspection done. Left a message with the finance department over a week ago to discuss the warranty and the call was never returned. Have now left a message with the GM and the contact name on the warranty. This has been a terrible experience overall.

I helped my niece buy a used car and did not have a say on which car dealership or the car she purchased. I offered to help her and that was my commitment. I found the sales process tedious and a waste of my time. I can normally buy a car in an hour after we find the car I want to buy but not at Auto Nation. It took over three hours and they knew I had to take my daughter to a soccer practice after the first 1.5 hours. I left and came back and was there another few hours and had to arrange for someone else to take her home. We met the car salesman who ran my credit, met with finance person to answer questions that were irrelevant other than to add more crap onto the sale (warranties and loan insurance), then some trying to sell vehicle add on's (mud flaps and floor mats), and finally the finance guy again to go through paperwork. I hadnt purchased a used car in a long time so way too much paperwork. Afterwards, I had certified letters sent to me to sign off on the car title that was overlooked. Would never buy a car here and will happily buy my 16th new car from Midway Ford.

Absolutely love my Ford Explorer, that I bought in Stevens Point WI (not Autonation) due to the aggressive sales guys. That's not the issue as car sales are car sales, it's never a fun experience. The service department is an issue, went in for a recall on a 1.5 year old vehicle and then got a call telling me I need $1593.36 worth of flushes and spark plugs, ha ok pal I'll stick with my local mechanic. The best part about all the negative reviews are "I'm so sorry (insert name here) we failed you, blah blah blah, please call our GM to discuss" Just make it right before anyone gets online to post about their experience. Also the sales manager has a typo in her email signature.

Very fast service, go the extra mile for you.

Service person was going to charge me $150 for shaving down lug nuts because I did not get a key when I purchased my car from you. Service person said that I had to contact sales person and see if they would pay for it since they failed to provide the key to me. I shouldn't have had to do that. I talked to Rob and he waived the charge.

PSA!!!!Don't Go hear!! Took my car in ON Wednesday to have my transmission fixed that was a RECALL, picked my car up yesterday and GO Outside to my car tonight to go to the store for snacks for my family and my car doesn't start!!! Never have I had one issue with my Car ever starting before now!! I will be contacting them 1st tomorrow.. This is Simply Wrong and poor service to not do the job you were supposed to do and then mess up my car so I have to RETURN and get it fixed to have to spend money when. Also, the one time I did drive it yesterday, I was thinking I need to call them my car sounds like something is loose, it wasn't sounding and making this kind of noise prior to my visit!! Omg this is so Why I really hate going to dealerships and these shops, because you take your car in for one thing and it comes out with other issues, and added headaches and problems you shouldn't have!!! You'll need to fix my car!! This is ridiculous.. don't you'll think it's enough that I was never contacted by Ford regarding this Recall is for the transmission, not to mention the transmission went out on me in the middle of a busy intersection at the peak of rush hour, (and then the weather conditions where rainy not your control), but honestly, stop adding disappointment and more concerns for people to have to deal with!! Just like you enjoy and need your transportation so do we the customer, and to know it's safe and we are not being taking advantage of! So Disappointed :( and I have to be at work tomorrow, buses don't go out there!! Who's reimbursing those day's or my Lyft trips huh.. cause you don't have any car's available til Oct 23rd for you customer's while they are getting there car fixed. Oh yeah that was another thing shouldn't their been a courtesy car since this was a Recall..?? You'd think. The lady told me if you ever need your car fixed call ahead time to get a courtesy car!! Um well excuse me yeah maybe if my transmission didn't just go out..OH.. and btw this is an issue Ford Created.. Anyway..

First of all, everybody at Autonation Ford was top notch. What a great place to go to for any automobile need. JP was my salesman and he was awesome. I will be buying all of my vehicles from JP and Autonation Ford from now on. Thanks again

Poor customer service, poor waiting room.

Very quick

Constantly feel like their service department is taking advantage of me. Within two weeks of owning my car, I had brought it in to get it fixed and they told me I needed some kind of service. I asked them why they didn’t do that before I purchased the car and they were just like “well...”

The service team I worked with were all genuine, polite, and kept me informed about my car. everything went exactly as they said it would.

Awesome staff had a fantastic experience buying my new F-150

A little disappointed that my car has been in the shop 2 times now since purchasing 3 months ago. Otherwise my salesman was awesome and hoping to get a chance to finally enjoy the car.

I cannot express how disappointed I have been with the customer service I have received from AutoNation Ford. We owned several F150s and an Edge over the past several years. The service department is a huge reason we no longer and will never own a Ford product again. Steve in service is awful to work with. A year ago we purchased a Tundra to replace the F150 and this weekend we purchased a Suburu to replace our Edge. I can say with certainty we will never purchase a Ford again, and I plan to never step foot in Autonation Ford again.

Very Fast and great service

Power steering went out 6 weeks ago and it was fixed as a recall issue. Power steering went out again and this time I was told it was the steering rods. This was a $1300 repair. Would like to know why this wasn't detected the first time. Also asked for the parts that where replaced and they could only find 2 of them. Couldn't find the other 2. Was it really replaced or was I just charged for them. I just feel like as a woman I may have been taken advantage of, not so sure my questions where really answered.

Oil change was a pot more expensive than other Ford dealerships.....by about 20. So probably wont go back

Service is the best!!

My experience with the service department left me feeling ripped off. While I was having some basic work done they called to let me know I needed a new light bulb for my license plate light. I agreed to let them replace it but was shocked to learn that they charged me $79.00 for the bulb. Once I called the service writer on this scam, he still charged me $20.00 for the bulb and nearly another $30.00 to install it! I also asked them to replace my wiper blades with a "standard" wiper blade. Instead they replaced them with $40.00 wiper blades. This leaves me in serious doubt about how honest they were with the rest of the work they said I needed done, which totaled over$3700.00 My initial estimate was $1300.00

This is my second vehicle, thanks Phil & Terry, great working with you.

Good place, although the service department can be questionable at times

Friendly and competent service. I like the Quick Lane service where you don't need an appointment.

The Best 💯❤️❤️❤️

Car was serviced quickly and the staff was very friendly

Even though it was a busy Saturday when I went to look for a new vehicle I did not feel that I was being pushed or rushed to make a decision.

Got the wife a pre owned suv service was excellent I'm going back when I'm looking for a new truck and i live 30miles away

Finally found a Ford service department that correctly diagnosed and repaired my 2010 F150 King ranch. Problem was a bad clutch pack. (So I wasn't imagining things). The growling in the rear of the truck was a good place to start looking. Auto nation's technician was expert indeed.

I just purchased my 3rd vehicle from AutoNation Ford. The service is excellent. I'm very satisfied with my experience there.

Great service and sales. Best Parts Dept.

I have been a customer of Autonation for many years. I buy all my vehicles, have all my service, oil changes and maintenance done. I always have great service and the people working there are so knowledgeable and helpful!

I was looking for a new pickup truck and my son-in-law recommended AutoNation. Shopped on a Monday night and left with my new vehicle. It was the most relaxed I have ever felt during a vehicle purchase.

I was pleasantly surprised at this Ford dealership show floor. I was greated with a variety of cars with friendly and knowledgeable staff to answer my questions.

Bob was great to work with. I did have to bring the car back, the issue was resolved quickly and he worked hard to get me the payment I was looking for. Much thanks to him!

Hoped a friend get financing needed for van and when not ready as scheduled they came to pick her up when it was ready. Good service.

Large and clean place with nice people, but I can't attest to their service as I was there doing IT work.

Bought my daughter's first used vehicle there in February. The car has cost me $1500 out of pocket the first few months since then. Air conditioning didn't work, being it was February we didn't think to check it. The problem? A wrench was found lodged in the evaporator and the entire system was corroded. They took a trade in, prettied it up and flipped it. No due diligence in inspecting it first. not being a mechanic, I checked that car up and down the best that I could and thought we were getting a nice deal only to be fooled. The worst part? This car had a warranty through AutoNation that was never disclosed when I purchase the vehicle and now autonation's finding reasons they can't reimburse me for the repairs. DON'T SHOP HERE OR ANYTHING AUTONATION. ABSOLUTELY HORRIBLE EXPERIENCE

Hard selling, high pressure. Totally unpleasant experience.

Denny Hecker probably would of gave me a better deal on a car. He probably would of been nicer and more pleasant than the general sales manager at autonation. I left a negative review of my experience at autonation and I had to go back up there for something unfortunately and the general manager of sales had the audacity to call me out and say he doesn't appreciate being bashed on social media / Google are you serious? Not very professional autonation. You can't confront a CUSTOMER about something like that there all sweet and nice till you sign the paper work than they are slow and rude. And no auto nation I do not wish to call the general manager.

Service dept will rip you off. Do not bring your vehicle here. We sent our daughter here "assuming" they were more trustworthy NOT! She went in for a gas seal leak message and they called twice a day with "new" issues. Not only did the car run perfectly before this visit but she just had a ton of work done on it. I dont believe all of this work needed to be done but she is young and niave and kept saying yes until we told her no. In addition, they kept giving her prices before parts were added so the final bill was $200 more than the last "estimate".

Bought a 2006 fit with 99800 miles for $6495. I went to my credit union after buying this car to find they sold me a car worth $4495. Dont buy a used car here ever. They will RIP you off.

zero stars. sold me a 2007 honda fit for $7000. I went to finalize my paper work to find out the car is only worth $4600 they are unwilling to help me with the price on the car. edit after I went back to the dealership to finish paperwork because he had us bent over. he decided to call me out for this Facebook post. i know he was a very mad boy because he made us wait around until close to finish us up. most unprofessional sales manager ever. I have every right to write my honest opinion on this horrible dealership.

Traded in my Ford Focus for an escape and had such a great experience. Mitch helped us out by helping us find the perfect car. He was so nice and helpful, and wasn’t pushy like a lot of sales people. My grandma came with me and has gone to multiple dealerships and has never had such a good experience that Mitch gave us. Now she’s even thinking about going and getting herself a new car from him. Everyone that we worked with here was so nice and friendly and welcoming. Would recommend this place to anyone.

Helpful staff. Plenty of selection of new and used cars. Little tip: if you do buy a car make sure to get after market sales (rust protection, windshield protection, weather tech mats, etc) buy it with the car as it is more expensive as an add-on later.

I have bought and serviced my vehicles here for 30 yrs and since AutoNation has taken over,I have been disappointed more than pleased. The service and personalization has went down....and I have on multiple occasions not been able to get my vehicle in for weeks when I need to use a loaner....and then when I did, they had my vehicle for greater than 48 hours and did not even get the needed service done because they didn't have the parts. This all adds up to extra days off and time spent driving back and forth....and that was on a "scheduled service". On another "emergency service" it was going to be $450 for a roadside assistance tow from my cabin. Thank God for AAA that towed for no charge the 50mi to be serviced. Running out of chances....and while I may once and awhile have an ok experience,iI did not renew my lease here because of the poor service. Addendum: I will give credit,where credit is due. When I went to Quicklane, they went above and beyond to fix my air when I went in for an oil change. It was a Friday and they were going to be stuck late,but they were very gracious and got it done Everyone I had contact with that day was amazing. They exceeded my expectations,where the service department had failed.

Very disappointing. slick talkers that lie, them lie about liying. Will not purchase again. i bought an 09 f150 , check engine light came on the next day bed cover came flying up on my way home, come to find out it was held down by 2 bunge cords. Emergancy brake didnt work . stuff they must have missed during the hundred and somthing point safty check it went thru.. Financing was at best a joke. Don't want to bore you with all the details but let me just say i was treated like i knew nothing. And outright lied to .. Very unprofessional.

Don't be fooled by the " fast lane". Always 2-3 hours for an oil change.

After purchasing two vehicles here I came to work since it's the only place I found that I'd buy a car from. I felt like they treated me fair on my trade and the price of their car. I didn't feel like I had to haggle for a good price. After walking out of several other dealerships this was refreshing. Now, working here I get to see that they are as transparent behind the scenes as they are on the sales floor. Great company to work with and for!

My wife and I recently bought a used SUV from Autonation Ford. My first big frustration was that it took 4 hours for them to sign the vehicle over to us even thought we were paying cash. Then I left the car there for 5 days to have a couple things fixed on it and they didn't address half of them in that time... Back to the dealer a third time, was lied to by the service adviser and had very cheap parts installed very poorly. When I called them on it, I was told to deal with it. My wife and I had spent quite a bit of time finding the right used vehicle, unfortunately it was purchased at the wrong dealer.

We have purchased 2 cars from here and were happy to go in and get our car serviced for just a safety check until we sat there for an hour and half (with nothing completed!) We called earlier that day for an appointment but were told we didn’t need one and to just join the service lane. When we got there we were the only ones in line. But once we were checked in we sat in the waiting room and kept being told you’re next, you’re next, you’re next. About four people after us came in and were finished and checks out before anything was done with our car. We finally asked for our keys back to leave and go somewhere else when the fifth person after us was being checked out with a maintenance Check (which is what we were there for). 😡

Stopped by to test drive a Ford Fusion Hybrid. Loved the car so we bought it. They were really busy yet staff did a great job through the whole process. We love the car and love the dealership! Great staff, great service!

Great at what they do.

Take way to long and way overpriced

Very appreciative of Reid in sales and Jean in finance for going above and beyond with honesty to help me find the perfect car for me. Definitely recommending everyone to go there. As someone who has never bought a vehicle before and had multiple boxes on my list to check, they covered it all.

Good experience. Friendly people.

Leasing a NEW Ford Explorer has been very affordable and convenient! 5 star staff.

Dave Orton was amazing at explaining all the technology on my new Escape !

Best buying experience I've had. From our salesman Jon Skjefte to our fiance guy JP. I couldn't of asked for more. Got the vehicle I wanted and left happy! Will definitely be back!

This was by far my worst car buying experience in my life. I am almost 46 years old I have bought both new and used vehicles, six to be exact. I have many more years of driving ahead of me, as well as many many family and friends. I will strongly encourage everyone to go to anywhere else other than AutoNation. Just like any car dealership AutoNation has the pushy sales people who “guarantee” you that you’re getting the best price. Well, this place definitely isn’t a “no-haggle” dealership. After test driving a car I was told by the sales person my car was worth $350 “That’s top dollar”. Yet when I went to look at the car two days later that “top dollar” Went up to $500. So if anyone is reading this and you do go to this place make sure you check blue book of your own car, clean it so it looks it’s best and do not accept less than the average price according to KBB. They may not come down on the price of their car. But they WILL come UP on the price of your car. Sure I’m happy they gave me more for my car but why do I have to deal with the hassle of going two different days to talk to two different people to get the “no haggle” price? My second recommendation is to have someone with you when you sign paperwork. I signed many pages and I’ll admit I didn’t pay attention to all the details. I informed two sales people and the finance person that I would be paying for the car in full. One page I signed said “nothing owed”. Perfect, that’s just what I wanted. Now 10 days later I get a call from Lance, who was not involved in my car buying experience, who was by far the rudest person I’ve ever spoke to telling me me I have to return the car or give him $1250. He explained that there was a mistake and I didn’t pay enough. I politely told him I would review my paperwork. His response “I’m telling you what your paperwork says!” I again told him I needed to look at my paperwork and would get back to them. The next day I missed a call from Lance and in short he told me if I don’t stop in and pay the $1250 or get back to them by the end of the day they were coming for the car. His accusatory tone and making me out to being some kind of thief was completely unacceptable. This matter is the fault of the dealership and they are trying to make me out to be the bad person. In short, this place clearly doesn’t care about their customers. Mistakes may happen but if they occur they need to be dealt with in a calm polite manner. This was not how I was treated and as result of this situation I will never go to this company and I encourage everyone else to take their business elsewhere.

My husband and I traded in our SUV for an upgrade and had a great experience. The sales associate (Jonathan) listened to our concerns and treated us fairly without being pushy. Some things ended up taking a little longer than expected, but one of the sales associates (Nehemiah) went above and beyond to help us through the process. I'm five months pregnant and he noticed we needed lunch, so he ordered us a pizza! He was very thoughtful and worked hard to make sure we were taken of, and paid attention to the details. Thanks Nehemiah for the great customer service!

The first ford dealership I actually felt was worth going to. Even though it’s 30 miles out of my way I would never hesitate to return to this dealer.

This was by far my worst car buying experience in my life. I am almost 46 years old I have bought both new and used vehicles, six to be exact. I have many more years of driving ahead of me, as well as many many family and friends. Believe me, I will never in my life go to AutoNation again! And I will strongly encourage everyone to go to anywhere else other than AutoNation. Just like any car dealership AutoNation has the pushy sales people who “guarantee” you that you’re getting the best price. Well, this place definitely isn’t a “no-haggle” dealership. After test driving a car I was told by the sales person my car was worth $350 “That’s top dollar”. Yet when I went to look at the car two days later that “top dollar” Went up to $500. So if anyone is reading this and you do go to this place make sure you check blue book of your own car, clean it so it looks it’s best and do not accept less than the average price according to KBB. They may not come down on the price of their car. But they WILL come UP on the price of your car when you push them hard enough. Sure I’m happy they gave me more for my car but why do I have to deal with the hassle of going two different days to talk to two different people to get the “no haggle” price? My second recommendation is to have someone with you when you sign paperwork. I signed many pages and I’ll admit I didn’t pay attention to all the details. I just wanted to get the car and go. I informed two sales people and the finance person that I would be paying for the car in full. One of the last pieces of paper I signed was stating I owed nothing. Perfect, that’s just what I was there for. Now 10 days later I get a call from some Lance, who was not involved in my car buying experience, who was by far the rudest person I’ve ever spoke to telling me me I have to return the car or give him $1250. He explained that there was a mistake and I didn’t pay enough. I politely told him I would review my paperwork. His response “I’m telling you what your paperwork says!” I again told him I needed to look at my paperwork and would get back to them. The next day I missed a call from Lance and in short he told me if I don’t stop in and pay the $1250 or get back to them by the end of the day they were coming for the car. His accusatory tone and making me out to being some kind of thief was completely unacceptable. This matter is the fault of the dealership and they are trying to make me out to be the bad person. In short, this place clearly doesn’t care about their customers. Mistakes may happen but if they occur they need to be dealt with in a calm polite manner. This was not how I was treated and as result of this situation I will never go to this company and I encourage everyone else to take their business elsewhere.

Dan and many others helped my wife and I purchase the perfect vehicle for us. Dan really made sure we were comfortable and all our questions were answered. Very nice people, great service!

If you have to go sign something make sure to multiply it by 5. Said it would take 10 minutes tops and here we are 50 minutes still waiting.

Wanted to take a bath with these guys. Just like family

Garbage place. I will never shop here and highly recommend you take your money and run. Test drove vehicles with a friend who was replacing the garbage vehile they initially sold her that broke down multiple times and had several shop visits before she made her first payment. After being fed up with all the chaos they acted like they were doing her a favor by transferring her purchase amount to a new vehicle. She test drove 3. First. AC didn't work, second was advertised as having a navigation system and moon roof (it didn't) and the third was started and started smoking (burning oil). They told her if she were to simply return the vehicle they would buy back for around 7k so she'd be out 5k. They acted like they were doing her a huge favor. "No other dealership would do this for you" and referred to their mistakes as "growing pains" so many times that it sounded rehearsed. I did not witness a lot of the phone conversations but being with her twice at the dealership and witnessing the car issues I've seen more than I needed to. Take your money and run. A bike is more reliable and would require less maintenance. As crappy as it sounds to ride a bike everywhere.. it is nothing compared to the nightmare y'all are likely to encounter. Not even my car and I'm mad for her.

Had over $3,000 of service work done between two vehicles in last 2 months. Asked for the fee to be waived for the test to see what’s wrong, since I called 8 other places and if you have your vehicle serviced there, they waive the fee. The person I dealt with said absolutely not, he was rude about it and condescending. That’s ok another Ford dealer has all my business now and they waived the fee NO problem!

They were nice enough, but I needed an oil change and brakes checked. Did the almost $100 oil change before the $200 brake diagnostic. At over $6000 to replace the HCU old car is not worth it. So I'm charged $300 and find out my car is basically scrap. Maybe do the diagnostic first so I'm not stuck paying $100 to change the oil on a car that is unsafe to drive? Or at least don't charge for it.

terrible service.

GET EVERYTHING IN WRITING!

Very disappointed with our service today ! Went in with a lease end. Bob had us step into his office.. brought us out to look at vehicles. Got a call and said he had to go in to take care of something. We ended up going back in to the showroom. He had us back in the office but was working on several other things as we sat there. He printed off a couple sheets with numbers. He kept stepping out of his office. He came back in at 2:15 and asked what we were thinking. My husband said thinking of leaving!! Looks like you’re pretty busy. Bob said I won’t have any more customers after 3:30. Was he going to have us sit there while he worked with other customers as we sat at his desk. Very inconsiderate to say the least. If he knew he was busy he should not have helped us in the first place. We walked out and will never walk back in your showroom !! You just lost our business today !! Very poor customer service Bob !!

I had a very good experience with Simon Lewers & Robert Reis, Jr. and came away with the car I wanted at an excellent price. They worked with me to make sure the vehicle I bought was the right fit for me.

Typically I have had very good experience at this dealership, but most recently, they've been less than helpful when I have brought my concerns to the dealership about their level of quality service. Unfortunately, I will not be going back to purchase my next vehicle there or receive service.

They took care of my recalls on my Ford Edge, No Problem

Great car buying experience!!

Can't say enough about how knowledgeable the sales guy Tyler was...he went through in detail what every button did in the car after the purchase and answered every question I had before I left the lot...because of this I will be back for my next vehicle purchase

I was recently in a bad rear end accident. The next day after picking up my rental car I went to see Mike Gerlach. He has sold cars to my family for years. After learning that my Escape was a total loss. I called him and explained what I was looking for which was a new Escape. He worked his tail off for my family. I went there on my own first to pick everything out then came back with the down payment. The only thing that needs to be better is we were told the paperwork would be ready at 8:00 however they didn’t have it ready until 9:15. It was hard because we have two kids with us. What the positive that we saw what that Mike really tired hard to make the time go by fast for the kids. He is an extremely great guy. I would continue to keep going there. Mike after the sale I had some questions I had him look into and he followed through. Now I’m hope with my new Escape. Happy as can be. 😀

Simon is 100% customer service oriented and goes above and beyond to help any way that he can and if he doesn't have an answer (very seldom) asks someone who may know.

Great Customer Service. Very friendly staff. Will be back when I need another vehicle

I made an appointment for Monday, June 11, 2018 for my 2016 Ford Edge. I dropped it off on Sunday Evening. They told me I didn't qualify for a free loaner car however, they advertise for "free loaner" cars. I brought it in because the transmission was shifting hard between first and second gear, the child lock was stuck on the back passenger door and the rear seat latch didn't work. I got a call on Tuesday telling me the mechanic wasn't available so they needed another day. They called Wednesday and said they needed another day. They now have had it since Monday and they haven't started any of the work. Thursday they called and said they were waiting to hear back from Ford so they needed it another day. Friday they called and said they needed it over the weekend. Monday they called and said they needed it another day. Tuesday they called and said it was done in the late afternoon. Eight days to tell me they were unable to duplicate the customers concern regarding the transmission and the child protection lock. However, they had to do something to the child lock because it is now working correctly. As far as the backseat back rest they repaired it. My complaint is making an appointment is absolutely meaningless. It took 8 days to fix a car that had nothing wrong with it and a free loaner car means you have to qualify for one. I have 3 Ford vehicles and no place to take them. Good luck everyone else!!

I have bought cars from 5 dealerships and i must say the incompetence here was staggering. I arrived at 9:45 in the morning and finally left at a hour and a half. My financing was all set before i got there and already knew what vehicle i wanted. My insurance company faxed my binder twice and they said they never received it. They explained they were busy but that is not my problem. I drove a half hour each way so my entire morning was ruined on my one day off. If you want to wait a couple hours to put $25,000 in their coffers head on in! Too many dealers on that highway alone to go here.. i recommend White Bear Lake Mitsubishi I have bought a car from them and it was a excellent experience.

My lease is coming to an end in August. They called me to set up an appointment to deal with the lease. I told the sales person I was purchasing the vehicle. I have 2 payments owed, June and July. They added these payments to the buy price of the vehicle then proceeded to charge me sales tax on the lease payments as well as the purchase price. This added $52.00 in taxes that are not owed and it charges additional sales tax on the already included sales tax paid on the lease. This should have been two separate transactions, one pay off the lease, 2, pay off the car. They insisted their way was the way they had to do it. I ended up demanding to see the owner and the finance person came back and told me it was better if I came back after the lease payments were finished. Yes, they are that stupid. But more importantly, how many people go in and just pay it? I can’t believe they are sending the additional sales tax onto the state and I have sent in a complaint to the Attorney General’s office. It wouldn’t surprise me that many dealers do this. Watch you transactions with these folks.

Huge thanks to Dan, Curt and J.P. You did everything you could to make sure I was happy despite a not so great situation coming in. I was able to leave feeling better and loving my second car purchased from you as much as I hated leaving my first! And your receptionist is outstanding, she is full of personality and really makes you feel welcome!!

Please do not buy your car from here please they are a bunch of scam artist so please I beg you guys not to buy your car from here save yourself the hassle I bought a vehicle may 3rd I had to go to my wife military graduation on the 9th on the 3rd of may i drove the car home the same day. I had to put the car back in the shop the check engine light was flashing ... They said they will fix it for me before I went out of town they did not have it ready in time at all upon returning from out of town on the 17 I got the vehicle back the vehicle was back in the shop on the 19 and I had to redo my contract I asked to return the car they said I couldn't that it was passed the days allowed remind you the car stayed at the shop I didn't drive but 4 one day I got the car back on the 20th on June 9th the car shut off on me while I was driving home from work once again the check engine light popped on I jumped the battery and the car wouldn't come out of gear I got it towed to the shop on the 11th it is now the 18th n they told me my battery and alternator went out that it would b 1100 dollars to fix I haven't had the vehicle working for a month now the lender company is trying figure something out with them I don't want the vehicle at all personally I won't pay them anything they just tryn to screw me over at this point a and have me out of a bunch of Money.. so don't buy yo car from them at all Rob Steve and those guys in finance are horrible they knew what they were doing they purposely sold me a lemon

Was there for warranty work, left my car there 2 days. Pick it up before 6pm and went straight home. Get out my car to load my tools and see that it has been wrecked in there care, call and the lady says wait till tomorrow the advisor will get back to you. So i show up and they look at and say it can't be us.... we didn't do that. I'm like really i have advertisement on the side of my vehicle so if i did it they are reporting me. Lot has no security cameras and they just don't take responsibility. Deeply troubling.... What a great business for people's trust... keep up the good work......

I guess the only way to get a response from management is to post here. Purchased Used 1-owner Jeep Grand Cherokee for $ 17k May 17th Service 4wd, turn signal, hid headlight fail within 10 minutes of leaving dealership at 11pm. Told sales guy about turn signal and point out coolant leak during test drive. Told them I wanted it fixed before I left. Sales guy disclosed the previous buyer had walked away that morning because of a service four-wheel-drive light. Probably should’ve noticed that red flag. Called for service. Received email promising to repair 4wd system and make it right. Wouldn’t accept return as an option even though I was within return window. May 21st-23rd dealer diagnosed, ordered parts. Headlight and turn signal still not fixed. Coolant pooling on air box still, told it was from detailing. 29th-June 1st in for repairs to Four wheel drive system. Transfer case actuator and controller replaced and flashed at Jeep dealer. Headlight not fixed. I replaced turn signal after picking up vehicle. Notice significant coolant leak garage floor morning of June 7th. June 7th after I left work, Service 4WD system. Air suspension fails. Called AutoNation service manager to notify Dropped off June 8th at 8 am. Heard nothing until Monday afternoon the 11th. Picked up loaner Tuesday the 12th, Jeep dealer diagnosed bad water pump and air suspension compressor. Stated they can repair in 24 hours and AutoNation Ford won’t authorize warranty work. Reached out to Lance, Kurt, and Mike no returned calls from management. They have had possession of my vehicle for 14 days of the 27 since purchased. This has been an absolute nightmare. Dealer wouldn’t take vehicle back when I was clearly concerned the repairs wouldn’t be done or done properly. Insisted it would be taken care of and no reason to return to them. There was no possible way an inspection was done on this vehicle prior to sale. Refusing to honor $2000 plus in repairs under warranty. I haven’t even received my license plates or made my first payment yet. I will remove this review once things are dealt with in a professional manner like you would expect from a reputable business.

I had a really great experience coming into this dealership. I thought that there was great customer service that I received and the people working were extremely helpful. A worker named Tyler Guhde helped me and did a great job with answering all the questions I had.

Took my car in for a recall and they finished it so fast, I could not even finish a cup of coffee. They explained everything to me and asked me if I had any questions. This is the first time bringing my car in, but I like the friendliness and can I help you attitude. I believe I will like my experiences in the future as well.

dont bother making an appointment.when you get there at the time specified they tell you there too backed up to fix it.told me they could do the diagnostic on it but then waited for over an hour and a half to find out they hadnt even looked at it and wouldnt be until end of day.

I have been a loyal customer of this place but I am no longer recommending this place to anyone. I had to file with the attorney generals office and have yet to hear from the servicing department. Tim from the red team is awesome but unfortunately management is nothing like him. My van has been in there shop since the first of December after three months of having the same part replaced multiple times I was advised by Tim to consider getting a newer used vehicle. I did by going to their used car show room and less then 48 hours after the purchase the Cadillac converter like my old van went out. Apparently the bumper to bumper warranty does not cover this repair. Thankfully they fixed this and the short in the rear sit that did not fold down like it was suppose to electrically. After 6 days this time all the electrical stopped working and I had to have this towed to there shop. After having the van for more then a week I got a call saying the electric in the seat is shorting out the rest of the vans electric so it won't run. They now want me to pay $615.00 dollars to fix the seat. The rest of the repair they covered. Lance and Curt the managers in the sales area said its an as is sale based on the age of the van and they have already gone above and beyond. Sad that a garage/dealership would sell such a vehicle that does not even run for 30 days.

This place will try and scam every dollar they can out of you. They sell a warranty that looks to cover almost everything ( except tires, brake pads, wipers, etc.) And costs thousands of dollars. Then when it comes to actually using the warranty they have a dozen loopholes so they can say something listed as COVERED isn't actually covered because it didn't really need replacing, they just figured since they were already in there they could use it as an upcharge. I am disgusted after my experience here.

I have been a customer for many years. I always get good customer service from Phil Goldstein and the team at AutoNation.

Highly recommended! I purchased my vehicle through AutoNation from another state. The transaction went very smooth. Thank you Richie Aboody and your team!

Bought my 2012 F-150 back in September and was happy with it. But then things went sour a month after. Planned to drive to Colorado on a family vacation in October when the front end started shaking. Went to my local Ford Dealer and was informed the truck had the wrong lug nuts on it and many lug studs had been stressed of broke. After AutoNation picked up my truck and found that was the problem, I had 1 broke lug stud replaced and new rims put on because of damage by the wrong lug nuts. Other lug studs were filed to accommodate new nuts. Also found out that the rims and tires were off a 2017 truck making the tire air pressure sensors non-compatable with my 2012 truck. After several phone messages and e-mails left to get this resolved, I'm still resetting my dash light for low tire pressure every time I drive it. Been 3 weeks waiting on why. I neither have time to call or drive over there because of my work schedule. This is an unacceptable way to deal with customers who spend good money on your products and receive this kind of service. Not a happy customer!

I came in with a severely damaged 2004 Mercury Mountaineer and 3 days later was driving a 2017 Ford Escape. My interaction with Cindy in the Service Dept. & Phil Goldstein in Sales, along with P.J. in Finance were exceptional. These folks know their stuff! Thanks to all for a great buying experience!

Don't go here. When this was Tousley Ford it was a great, locally owned dealership. Since the corporate overlords at Autonation bought them out, I have witnessed a slow decline in customer service. You are nothing but a number to these people. I wish I hadn't bought a service contract with them so I never had to step foot in this place again. As a matter of fact, because of the poor customer service, I will NEVER buy a Ford product again.

I went to Autonation and purchased a 2011 Crown Victoria and everyone in the process were super great! Phil Goldstein and Terry Freshwater were fantastic as was Anya Schmit. All worked very hard. Brought my son in because he was in need of a better vehicle but had some special finance needs. This time we worked with Terry Freshwater and Tim Leudtke they found him the perfect car and again Anya worked her magic. Both my son and I enjoyed the whole experience. The finance managers Adam and Steve were exceptional in explaining all the paperwork. Great job to the whole team at Autonation!

I’m extremely impressed with the team that worked with me and ultimately got me into amazing vehicle and gave me an amazing trade value for my old car. As luck would have it the vehicle I originally went there to see was just leaving for a test drive and that person ended up buying it. While we waited Lance Kruger and I just took a walk around the lot. He was honest about my choices and what he felt would be a good choice for me. He showed me this 2008 Trailblazer and I chose to test drive it. John Phelps never pressured me and did a great job selling the vehicle. He even washed it himself when it came to delivery!! Anya Schmidt worked wonders and got me a killer finance rate that I honestly never thought I would get. Seriously this team of people!!

Highly unimpressed with the quote I received from the service department. I was desperate to get into any ford dealership service center when my car start shaking on the highway and the service engine soon light came on. I brought my car in and the service center guy called to give me the "unfortunate news" that it was going to be $1,795 to replace a fuel injector. Seeing as I know little about cars normally I would have just said yes, do it, but something didn't seem right. I started researching online and everything I read said this should cost anywhere from $300-500 (parts and labor) for my vehicle. Thinking that surely had to be a mistake I called a friend who is a mechanic and he said "yea, that's not right." So I called a few other Ford dealerships and sure enough the dealership I went with charged me $430 for parts and labor when it was all said and done. I explained this to the service guy and he insisted that that's how much it costs- clearly not when I was able to get the same thing done at a different place for $1400 LESS! That's not a few hundred, it's more than $1000! I'm pretty sure I was judged on my appearance, luckily I still know what Google is (who would have thought?). The only positive I would say from this stealership is that they waived the $179 diagnostics fee after I said I wasn't going to pay it.

I have bought 2 consecutive F-150's from them and will likely buy from them again in the future. I tend to always shop around other dealers before buying and seem to always end up and this dealer. Sales staff and management is the best I have seen. Very little turnover in staff from the years I have been there which is great to see in the auto dealership industry.

I have bought 2 consecutive F-150's from them and will likely buy from them again in the future. I tend to always shop around other dealers before buying and seem to always end up and this dealer. Sales staff and management is the best I have seen. Very little turnover in staff from the years I have been there which is great to see in the auto dealership industry.

Their Quick Lane Service is a joke. It should be renamed to Slow Lane Service. You wait even though no one is in line for almost an hour to even get service. If buying a car from them-don't get the oil change package-your time is worth more than that.

I love my new F150 and highly recommend my sale person

Worst service experience I've ever had in my life.

We just purchased two new cars, a 2017 Escape and a 2017 Fusion. John and Anne were great with helping us get the deal done with the payments we wanted. We will continue to be loyal Autonation customers!

Overall a great experience! Sales rep was non-pressuring in my car buying experience.

We loved working with Casey, our sales guy. He was very friendly, professional, personable, all around just a great guy. We look forward to purchasing our cars from Casey in the future!

Very good experience, everything went pretty quickly and efficiently

Steve was helpful and knowledgeable - nice to work with. The buying process was smooth. Have purchased here before and like the dealership - it was my go place for Fords.

My wife and I had a wonderful experience when we purchased our 2017 Escape. Love the car and loved our salesman Adam Colton. Great guy areat vehicle what more can you ask for. Thank You Bryon and Kimberly Sailes

Not sure what all the negativity is about here, because my experience wasn't bad at all. I bought a 2010 Fusion from AutoNation in June. It's used so I anticipated an issue here and there. I had a brake issue and scheduled an appointment within the 90/4000 warranty period and was told no loaner was available. I need my car to go to work, so I escalated the issue to Mike F. He got me a loaner and I got the car in. They weren't the fastest on the repair because of parts, but Tim in service kept me well informed the whole time. They even diagnosed another issue while it was there, so good catch. Went to pick up the car today and had to thank Mike for all of his help. He even went above and beyond by putting some more gas in the car for me. He didn't have to do that, but it's nice to know that there are still good people out there. It's a rarity and I found it at AutoNation. Thanks again.

First off this place is owned by two women (amazing) however I didn't find that out until I got there. My salesman Rodger was very informational , he explained everything told me. He wasn't pushy he understood the products that he was selling and he made it all about me. The staff was very helpful and welcoming.

If you need service on your vehicle do not take it to auto nation white bear lake. I wad traveling from Wyoming to Minnesota to visit family. My passenger window regulator broke and so i needed that fixed as well as an oil change. I was told to bring it in at 8:30am and they would service it. I waited for a phone call and at noon i still hadn't received one. So i called Cindy our contact in the service department and she said they haven't gotten to it yet. I was disappointed to hear that as we traveled from Blaine in rush hour traffic to get there by 8:30am that they hadn't even worked on it yet. I waited for the phone call to give me an estimate. I finally received a phone call at 2:30pm stating the window regulator would be $707.00 plus the oil change of $59.99. I was very surprised as i had the drivers side window fixed for the regulator and it was $400. Then Cindy stated there was a hole in pinion rack and steering and to fix that it would be $2700. Holy smokes! What!?$%#. I said don't fix that. Talk about trying to take advantage of someone. I told her i would call back in the window. I called my Wyoming dealer and they quoted me $425 the window. I called Cindy back and told her that her quote was high way robbery. She said well i don't know what they charge in Wyoming but it must be a lot different. I stated we only have 1 ford dealer and they are honest. I told her to just do the oil change and of course i had to pay $100 to diagnose the window. It ended up costing me an additional 40 for my oil change. So i essentially paid 100 for an oil change. Again high way robbery. Luckily my uncle was around to help me and found any exceptional mechanic near there. He fixed the window for $370 and the pinion rack and steering and a front end alignment for an additional $539. The total bill was $909. Praise the Lord! For reals. I almost got suckered into over $3k for work. I am sceptical that auto nation might have damaged my pinion rack and steering to take advantage of an out of state women needing vehicle maintainence. I will NEVER go back to this dealership. I'm very disappointed in the lack of trust it gives me for car dealerships.

AutoNation was a great place to buy from. I came in looking for a Ford C-Max (hybrid), and Tom Rode was incredibly helpful. He gave me a lot of useful info on the cars I was interested in. He definitely knows what he's doing! Their finance person (Jean, I think) made the buying process easy, too. The only downside was that the car only came with one set of keys. Kind of a bummer, but definitely not a deal breaker. Thanks for the great vehicle!

The dealership initially contacted me but said they'd email or text me photos of the vehicle since they weren't available online yet. Well they didn't. So I would not recommend this dealership at all. I chose another.

Best car dealer..they will work and make sure u got what you went in for..

Dave Swatelle best sales man went in yesterday to find my husband a car as his car broke down we needed one before Monday. He walked out with the car of his dreams. Thank you Auto Nation see you in a couple of months when my lease is due.

My son needed a new truck and we found one at AutoNation. By the time we got to the dealership the one we wanted to see was sold, but a nearly identical one was available. The saleman (Shawn Kelly) was helpful and took my son through his first test drive (he is 17). The vehicles were super clean inside and out, and we were given the carfax, and list of services once at AutoNation. Buying the truck was easy and straight forward. It was washed and the stickers removed before we left. The only negative I have is that during the second test drive my husband noticed that the door consel was loose because of a broken clip. We asked if that could be repaired before the sale. We were told we were getting a good price on a truck and the clip would not be replaced. Not a deal breaker but surprising that the jack was replaced but not a clip.

Geoff Jelinek did a great job listening to my needs. He took great care in finding what I wanted and equally important what I didn't want (I didn't want to pay for features I wouldn't use). He found the perfect truck for me. Great Truck! Great Price! Great Experience! Go to AutoNation, ask for Geoff.

Just to preface this story: I bought my pre-owned certified ford + warranty at Rochester ford, and they are awesome. I live in the metro so I get most of my service work done up here. They last time I stopped for an oil change at superior ford of Plymouth they rubbed me the wrong way {Told me I needed new rear breaks and rotors when I didn't...}. Long story short I stopped into Autonation on a whim for an oil change. The AMAZING service lady {I didn't catch her name, blonde and super nice} let me know that my PTU was going out on my car and that the staff didn't think the car was safe to drive. I left my car and it was completed by 11am the next morning. They also found a bad tie rod so they fixed that and also realigned my front end. Everything was covered under my warranty and I was back on the road the next day in a SAFE vehicle. I think they did a fantastic job checking the vehicle out and I will absolutely go back. Thanks for everything!

Very respectful of my time. Buying my new F150 was easy. Thanks Pete T and staff!

I've been going here for the last almost 5 years now for my Ford Explorer maintenance. The staff are absolutely great, never had any problems or concern. Costumer service is excellent. I choose to continue to come here even though we moved in different city and have to drive 20 minutes.

Great place to buy a car. Every one was vary friendly

Lisa Willey at AutoNation found the exact truck with the options that I wanted and tracked it for me the entire time from the plant to the dealership. Anticipating all the paperwork and steps to secure my trade in and be able to come in with my old car and drive out in my new F150 in only a matter of an hour or so. Respecting my knowledge of what I wanted in a vehicle, she added only where I needed help and did not overwhelm me with things I already knew. Much appreciated! Extremely helpful and tenacious in helping me get what I wanted.

Everyone at Autonation was nothing but great. My car had died and I completely devastated and not sure I would be able to walk away with a new car. They made it possible , I walked away with a brand new 2017 Ford Fusion with 20 miles . Even though the salesman was my boyfriend (Jacob S.) , everyone there made sure I was doing good and made sure they could make me feel at ease . They made sure to make it a great experience . Thank you!

Very good - was a great way to spend a rainy day. Process was for the most part seemless

Brought my truck in for a oil change. Didn't wait 2 minutes and they were pulling it into the bay. Before I knew it, it was done and I was on my way.

David Aune is an awesome sales Rep. He made sure that in was comfortable with my choice, and he worked with me and was very patient. I'm very satisfied with my choice. Thank you so much!!!

The repair, from what I can tell was done properly, though it was very expensive. One employee wanted to shake my hand twice while I was signing the statement informing me that there was no guarantee, except what was from the manufacturers of the parts used.

Lug nuts swollen. Shop offered after market alternatives. Awesome service

Work was done in a timely manner

Love AutoNation and Pete our Salesman. He always goes above and beyond to make sure we're happy and satisfied. We keep going back and always will.

They would have had a great sale with me if it wasn't for the double talk and nobody seeming to know what's going on. Pressure tactics and plenty of hazy "policies" which change seemingly from day to day. I'll be taking my business elsewhere. Don't waste your time.

2004 crown Vic police interceptor I brought in for service. With online appointment, I requested AC cabin filter be replaced and I called in to have rear defroster assessed to see if it's working. Neither of the items do I see on my service receipt. I do see the recall done and brakes ddf one on front

The prices on the used cars were ok, however the value AutoNation puts on trade-ins cars is awful. Best to sell your trade-in yourself.

People very friendly and helpful, plus great service.

I purchased a new 2013 Ford Explorer from AutoNation White Bear and for some unforeseen reason I have very noticeable paint erosion just above my Ford factory windshield. No one can explain it - or believe the damage. I was told by AutoNation that it's not perforated so they won't fix it. If I want it fixed it would be on my own dime. I have had friends, family and co-workers notice the paint erosion as it's an ugly eye sore. I had a 2002 Dodge Durango with 240,000 miles on it and it had less erosion on it then my 2013 Ford Explorer does. Very disappointing as my family owns seven Fords and two of which were purchased at AutoNation.

Very courteous people. Very quick and thorough. Will definitely return!

I was in for a routine checkup at 10,000 miles. They found the tip of a box cutter blade in one tire, it had barely penetrated, tiny, tiny leak. At first we talked about replacing the tire, but the service tech felt sure he could save it, and he did. Most appreciated.

Very satisfied with the customer service. Dealership was a 4 hours from home but worth the drive. Will shop here again. Thanks Dave Aune and Adam in the finance dept.

Professional, great service, pleasure to work with.

Worked with a great saleswoman, Lisa. Ask for her if you are looking for a vehicle.

As usual, very comfortable with no pressure. We discussed our needs and drove many different vehicles. Once we chose the vehicle we wanted, everything continued to go well. Warranties, additional options, etc... were discussed. Overall a good experience

I am very happy with the total process in finding a car at Auto Nation! Roger helped me go home with the perfect vehicle for me.

I had a great experience. The salespeople were helpful and honest. I really love my new 2017 white ford fusion and would recommend 10/10 to get your ford here at AutoNation in White Bear Lake.

The service department is the best part of owning a ford as for my Ford car it is my first and last Ford I will ever own. It's a.joke it in getting fixed more than any car I have ever owned. So I have gotten to know quite a few service people and they are always great to me. It's always been a positive experience so I would give them an A+ good job I'll probably be seeing soon.

I made the mistake of buying a jeep from Merit Chevrolet. Went into Auto nation, was the best decision I could have ever made. They not only paid off my loan on the jeep but went out of their way to find us something in our price range. We ended up leaving with a Ford Escape. It worked out to be the best decision we could or ever made for our family. Worked with a great salesman named Steve Runkel. My children love our new Escape, won't ever go anywhere else! Only disappointment was only 1 key for the new car.

I tell my friends I would never buy a car/truck from your dealership.

I recently traded a 2015 Taurus SHO for a 2017 Mustang GT. I had an excellent experience at Auto Nation Ford in White Bear Lake and I would recommend them without reservation...a special thanks to Lisa in sales and Mark in finance for their exceptional customer service.

I was very happy with how the whole process went and Mr. Colton was amazing and told me about the best deals as possible and all of the right features too.

This is the third car/truck I've bought from Rich Aboody. He is always helpful and works hard to help me find the car I want without any pressure.

Setup appointment, was confirmed by sales associate. They Said I didn't have appointment, associate checks phone and says they forgot. Sat around for 40 minutes and left... ridiculous

We will never purchase a vehicle for anyone other than AutoNation Ford White Bear Lake. They treat you like family. The dealership is clean. Geoff, is the BEST sales guy on the planet!!! This is our 3rd vehicle from this dealership and there will be more purchases to come. The purchasing process was seamless - no red flags.

like that there's comfortable chairs and coffee and popcorn

I've been going to this dealership for almost 2 decades now because it's always a positive experience dealing with the people there whether you're buying or just looking. They're very friendly and helpful from the showroom to the service center. I've been working with Pete Turgeon last few years. He's a stand-up guy and definitely recommend asking for him. Very knowledgeable and makes things easy.

Had a new rear window installed in my F-150. Rear defrost stop working. Installer left grease marks on my light leather seats and headliner. Rear seat seat belts were re-installed twisted and are extremely uncomfortable to use that way. To top it off, the old window was thrown in the back of the truck for me to dispose of. Because of a tonneau cover I did not realize this until a week or so later. Not top quality work in my mind!

We had a great experience buying a used vehicle at AutoNation. Roger Olsen was an amazing sales person to deal with. Roger was very knowledgeable, kind, respectful of our price range and had a great sense of humor.

Steve Runkel was excellent. Straight forward on programs, he knew the vehicle inside and out, and was very patient during our deliberations. Thanks!

We recently bought our Explorer from AutoNation in White Bear Lake. Such a great experience. This is our 2nd time buying a vehicle from them. They have a customer for life. They made our experience easy and simple. If your looking at buying a new vehicle definitely give Tim Luedtke a call. He will take good care of you!

I had an amazing experience with AutoNation Ford I worked with 4 different people all excellent in there job. I had finally found the Buick Enclave I had been looking for online, but there weren't any pictures so I emailed for more details. I had someone call me that next day which was a Sunday. I couldn't make it up to the cities as I lived 1 1/2 hours away but they kept me informed of the vehicles status till I drove up last week and fell in love with the SUV and took it home that night. I will be back for sure.

Great car buying experience. Was looking around for a hybrid. Had see a older model MKZ. They had sold it that morning. I had thought all I could get into was a older model with lot of miles. They proved me wrong. They were able to find a good interest rate for me as well as a Ford Fusion hybrid/electric with only 35,000 miles. Had the rest of the warranty plus able to get an extended warranty for the life of the lone. Got peace of mind and a nice clean car. Thanks Dave, Andy and jean for a hassle free car buying.

Absolute pleasure to buy our trucks thru Autonation. Richie is on the ball getting me exactly what I asked for. He goes above and beyond to ensure we were happy. Bought 2 new F150s within 30 days from him. Extremely happy with our new trucks. Everyone from sales to management makes sure we are happy. This was 5th and 6th purchase of vehicle's for us from them. If they dont have what you want they will go get it. I will continue to return to them for our purchases.

Sought particular vehicle. Bob Swanburg located and secured the precise car for me.

I had a great experience. Dan Johnson was a great salesman and he got me approved no problem when another dealer couldn't! I love my brand new car!!

We appreciated all the help in giving us the numbers to compare 2 vehicles in buying vs leasing. Only issue was that we were there from 1pm till 7pm. Good thing we are patient people. We will be back for service and future purchases

Went there knowing what I was looking for, found what I liked, made a deal.No pressure.

Good people and dedicated staff. Smooth transaction

This is a worst businessmen ever.

Efficient buying process friendly atmosphere Good inventory selections. Delivery detailing needs improvement

David Sawtelle was so amazing he sat with me for a few hours trying to keep my payments low enough!! Amazing service and a really nice guy!!! �Autonation

Richard Abooty was the best salesman I have worked with. Informative and helpful in every aspect. I was impressed with how he and others worked as a team at the end of the day to make things run smooth. Richard has gone above and beyond in answering my questions as well as being extremely helpful when I had left important documents in the old car. I was panicking thinking I just lost my only copies. Richard again worked with another person there while talking to me reassuring me that the items were likely still there and located them. Definitely won all future business with me and definitely will pass on how helpful you all were.

Sales Associate Pete T. was a key part on finding and delivering the exact SUV we wanted. The SUV was not part of the inventory at AutoNation but Pete was able to have it delivered in a timely manner. This the second new vehicle I have purchased from Pete. This dealership is over 20 mile further than the one closest to my residence. I have had good experiences with this dealership. I even drive past three other dealerships to reach AutoNation.

Just bought our 8th vehicle from them. Sad to hear Dave is retiring but met the coolest and nicest sales guy ever. He has been working for Ford before I was born. Lol. Thanks for everything Phil!!!!! And to everyone behind the scenes there. We'll be back in sure. And make sure u ask for Phil Goldstein.

Richard did a really good job with the buying process! He was great to work with and you could tell he really wanted to help the customer have the best experience possible. I don't feel like the management team did all they could though to make up for all the wasted time I experienced when the wrong car was brought to the dealership. Richard was extremely apologetic and wanted to make up for the mistake, but the managers didn't seem to step in to help provide with me with any sort of compensation.

Sales staff did a good job not pressuring us. Process was trouble free and the vehicle was represented honestly. They even beat our banks financing rate and did it in a timely manner. Great selection of vehicles.

Great experience. Renewed a lease through Dave Sawtelle.

Bought a used vehicle. Worked through Dave Sawtelle and was very pleased with the overall experience and the treatment I received. Great customer service.

Called for an estimate on a part.. picked it up 50 minutes later.. Was remembered (which is wonderful) took 7 mintues in the door and out... and final price was better than originally quoted! Had 5 people ask if I was being helped while the service rep was getting products. Phenomenal experience. Will be singing Autonation praises for quite a long time!

Dave Sawtelle made our process, trading in & getting another lease as simple as possible. He knew ahead of time what we were looking at, had the car & paperwork all ready when we got there. We love the Ford Pass the 2017 Escape has. Living in Minnesota & being able to have the car all warmed up before we get to it, is heaven. Very impressed with the way the 4 wheel drive handled the snow & ice we have had since getting it!

We lease our Ford Escape 2017 & were thrilled with how easy the whole process was. Dave Sawtelle had everything ready when we came in, knew the car we were interested in ahead of time, so it was a quick process. LOVE this car!!! It is 4 wheel drive, so handles the snow & ice here in Minnesota, like a dream. Thing that is off the charts for me is the "Ford Pass". Being able to start the car before leaving work & having it nice & toasty when I get to it is soooo awesome. Also love the integration with my apps from phone:-)

Service "Excellent" as usual. Leasing salesperson was superb.

Auto Nation rules! Loved working with everyone at the dealership. Not only was everyone professionaled they are so much fun.

I have to give a HUGE thank you to the guys at AutoNation Quicklane! I accidentally dropped my wedding ring under my drivers side seat earlier this week. I searched high and low for it but no luck. I went into Quicklane the next morning and they were so helpful! After searching for 10 minutes they advised they would need to remove the seat in order to find it. 5 minutes later they came into the waiting area with my wedding ring in hand! I know they should have charged me for their service but they advised it would be no charge and they were happy they found it for me. I easily would have paid them for this as there was no way I was going to find it on my own. I'm beyond thankful they were able to find it and even more so that they were so understanding! Customer service was awesome and I would highly recommend them!

Recently bought a vehicle and got a warranty! Then the usual happens and had to pay $700 for alternator and a diagnostic! No car available for loaner! This in my view should have all been covered! This place has gone down hill since changing names and mgmt! Have heard many others having bad service and them trying to upscale things not needed! Stay away from this place! Shady people!

My experience was wonderful Adam Colton took alot of time with us and was very knowledgeable about all the vehicles on the lot. A 5 star experience

Only dealership in the state where I would buy a car. Excellent service an experience once again.

I was impressed with how fast T. J. got things done. I was able to trade my 2013 Ford Focus and lease a 2016 Ford Focus within 3 hours. That was very important to me with my health issues. It's the first time I've leased and T. J. did an exceptional job with a lot of compassion for my situation.

I would just like to let people know about my terrible experience with Auto Nation Ford in White Bear Lake and highly recommend not buying or servicing a vehicle there. I purchased a vehicle in May and the purchase process was actually good. My sales rep Jay was helpful and even got a few minor things taken care of for me to help make the deal. Sadly, that’s where the good experience ended. Ive had issues with the finance department, service, and also management. I pretty much feel I was sold a car with many issues that should’ve been discovered prior to selling it and Certifying it. I have had my vehicle in 5 times since May. And each of these times the service was very slow and has left me without the vehicle I purchased for probably about a month if you add up all the days its taken them to fix issues. Three days after my purchase I had to bring it into the dealership because the push button ignition wouldn’t turn off. Shortly after that I confirmed that there was a leak involving one of the powertrain parts. Initially I thought this was just the AC so this issue also was likely something they could have discovered in the certifying process. Ive had 3 door latches replaced, a issue with the sunroof track fixed, 2 issues with knocking or rattling with components near the firewall, and broken clips on the rear fender that required a new fender. During the course of these issues the service was far slower then had I brought it to a local service shop. Several times I was told my vehicle would be done sooner then it was and basically management did almost nothing to try and make things right for a customer who experience many issues. I even gave them several chances to do right by me by continuing to bring my vehicle in and was told by management that they cared about my business and me as a customer. The fact is they simple don’t care once the vehicle has been sold. In my opinion management did nothing to do right by me and continually over promised and under performed. Many of the times I brought my vehicle in for service I had issues and nothing was done to try and do right as they stated, but the most recent one is the straw that broke the camels back. I will never buy, service or recommend them to anyone I know and would strongly caution anyone thinking of going to Auto Nation. Prior to my visit as I had each of these issues I sent messages to Sue, who I was told is the GM at Auto Nation, in hopes that she would do something to make things right and retain a customer. Although I cant confirm this as I never spoke to her and she couldn’t be bothered to reply or contact me directly. She chose to delegate my issue to Rob. During my most recent service visit I was told that a service manager (Rob) would be involved in the process so that they could do right by me being that I was giving them yet another chance to prove my opinion about them wrong. We got my car checked in and he gave me the impression that he would stream line the process and expedite as much as he could. Well after 2 days I received a call from a service rep stating that the vehicle wouldn’t be done prior to the weekend and they would need to keep it longer then the expectation I was given. During the call I kind of felt like I was being fed a line as to how much time/work they had actually done on my vehicle in the 2 days they had it. So I asked some straight forward digging in questions and found out that basically they had completed zero of the 4 things I needed them to do. ZERO! I was pissed so I called Rob immediately to ask what was going on as he assured me this was going to be streamlined. He said they determined the rear fender needed to be replaced and would need to be repainted and that was basically all they had accomplished. I asked him why in 2 days couldn’t they have worked on the other service issues while they waited for approval or whatever from the body shop. He basically said sorry and when I pressed him more admitted they could have done other things while it sat there waiting for the body shop. At that point I just gave up on them and ultimately it took them 8 days to replace and repaint a fender and fix/stop the fuel line retainer from knocking into the firewall causing a knocking noise. 8 DAYS!!! And I never heard from Rob the entire time other then the time I called him. When I went to pick up my vehicle I was met with yet another disappointment in customer service. Rob was nowhere to be found and they didn’t even wash my vehicle. I mean something so simple as a car wash for a customer who has had nothing but issues with them. Seriously think twice about dealing with Auto Nation….aka the WalMart of car dealerships. And honestly Ive had better customer service at Walmart.

Great staff very friendly and patient. They got me the car if my dreams

Had a truck picked out elsewhere and thought I would give Autonation a chance to do better. They sold me a new truck and I was out the door in no time.

Pleased with the transaction. Received a good trade in on my 2010 F-150. Nothing negative to say.

Last night I purchased a 2017 Ford Escape from a very nice salesman named Dave. I told Dave I wanted the new Canyon Ridge color so he grabbed a couple keys and after walking for quite a bit come to find neither one of the keys he had opened any of the cars so we had to walk all the way back to the show room. I finally got to test drive the vehicle and loved it and bought it. I have not purchased a car since 1998. The only issue I really had was that it still takes 4 Flippin hours to purchase a car after all these years you think it wouldn't take so long. This was the main reason I haven't purchased a car in 18 years because it's an awful experience. Hopefully I do not have to buy another car for another 18 years. I read quite a few of the previous reviews and I'm a little scared as to what I'm up against if I ever have to have the vehicle repaired for some reason. So since I've only owned my car 24 hours time will tell I guess.

We had a great experience purchasing my new Ford Edge. Loving my new car. Thanks to the team at Autonation! Jonathan Phelps and Rich Junghans were great to work with.

Pete was great, I inquired online and he was never too pushy about getting me in. He was helpful when I asked and seemed to really care that I got the car that I wanted. Overall good experience, I would recommend to anyone and I plan on purchasing my next car there.

This was my first purchase of a brand new vehicle. As a sales consultant myself I am very critical of the sales people. It was NO pressure to buy and was a smooth purchase. It was awesome that Pete from AutoNation took such good care of me. I have a Ford Dealership in my hometown however I went over an hour to AutoNation because of Pete. Thank you so much for all your help and I will be sending people your way.

After looking at a lot of cars on Cars .com, I found exactly what I wanted at AutoNation. I would highly recommend them.

Thanks for your profession service Terry in our car buying experience.

I think that the vehicle I purchased could have been detailed better and you should get more than one key it was late in the evening but we were promised it would be detailed good

Everyone was very helpful from beginning to end. We had our three kids with us and you know how that can get some times. They were very understanding and very helpful and tried to move the process along as quick for us as they could. We didn't have any bumps in the road at all. I just couldn't believe how attentive they were to make sure everything was perfect! I would highly recommend Terry Freshwater for sales and Adam in the finance department, they were both really wonderful to work with.

Our experience purchasing a Ford F-150 for towing trailer was great. Our salesman, Jon Phelps, answered all of our questions professionally and worked super hard to find the vehicle we wanted. Bob Swanberg helped us shop for a great interest rate for financing the truck, and Jennifer helped us choose the right accessories. Many others were involved - sorry I do not know all of their names. Great teamwork.

I am very unhappy with the service I am receiving from AutoNation. Unhappy is putting it mildly. I purchased a used van, which broke down a few weeks after purchasing. I called the service shop and had it towed there only to find out three days later that the $497 part needed was not covered under their 60 day warranty. I also was not offered a loaner (I was told they had none available) until I called my dealer and then suddenly a loaner vehicle became available. Fast forward one day... Something is not running properly so I call back. They tell me I must wait a week before it can be seen. Two days after I drop it off, they tell me they cannot find anything wrong with the van. They want to keep it one more day and let the transmission guy look at it. Turned out I needed an entirely new transmission. I dropped the van off on Wed, June 22. It is now July 8, and I'm told they still haven't started working on the vehicle and will *hopefully* be able to get to it by Monday, July 11.. I have three children in car seats, including an infant... Hence my need for the van. I have been unable to leave my home now for nearly three weeks because the kids don't fit in the Ford Focus I was given as a loaner, which is not comparable to a van. Absolutely poor service. I have to make payments on a van that I haven't gotten to use for nearly 3/4 of the month. Every day I just get a call letting me know that "these things take time" and "there's other cars ahead of yours..." I will never recommend this dealership. I will never return for any parts, service, or sales, either. Very poor customer service.

I had a great experience. Pete in Sales went over and above, spent alot of time with me figuring out which vehicle was going to work best for me. Rich in Finance was also a real pleasure to work with. Everyone there is friendly and just wants to help you find the right fit for your needs.

I could not have asked for a smoother process when I chose to purchase my new car.

My car was displaying an engine light so I made an appointment to have it looked at. I had to leave my car overnight. It took a day and a half to determine there was nothing wrong with the engine and they charged me $136 even though nothing was wrong with the engine. A month earlier I had the same problem with the car displaying an engine light so I took it into a local repair shop. Within an hour they had me on my way as nothing was wrong with the engine. They cleared the code and sent me on my way without a charge. The same problem and the same solution but one shop handled it quickly without a charge and the other shop took a day and half and charged me $136. I'm very disappointed with Autonation.

Excellent, no pressure sales experience! Davor was very knowledgeable and made the buying experience fun. I got exactly what I wanted and am very pleased! There was no pressure to add accessories beyond what I wanted. Finance staff were very relaxed and I did not feel any uptake pressure. Overall a great experience!! Thanks!!!

This is the second car we have purchases at Auto Nation Ford in White Bear Lake MN. I also get all my servicing there and have had a great experience working with the Auto Nation team. Pete Turgeon has been great to work with on the sales side of the business!

Bought my first truck from Tousley and had an awesome experience. Talking to Pete about buying my second truck from him. Great people to work with.

I had been waiting to buy a new truck for a while and when I finally pulled the trigger, I was happy I chose autonation. Davor helped me find the exact truck I wanted and was honest and knowledgeable about everything. Finance got me approved quickly and before I knew it, I was driving off the lot with my brand new XLT. I really couldn't be more impressed with the service, cleanliness, and overall customer appreciation at autonation.

Had a very good experience buying my new car. Dan answered all the questions I had and explained the paperwork as we went through it. He also showed me the features of the Escape, plus went over the operation of the car so I would feel comfortable driving it home. I would definitely come back to AutoNation and recommend it to others.

Autonation was an A+ dealership are salesman to the financial end was excellent in customer service . We will recommend to anyone searching for a vehicle .

Great Lisa Willey was my saleswoman she worked with me and the budget that I had

After being frustrated trying to work out a fair lease on a vehicle for my business at other Car Dealers I finally ended up at AutoNation. They were very easy to work with and within a couple hours I walked out of there with my new vehicle. Thank you AutoNation for your professionalism and your consideration for the needs of the customer. I also want to thank you for the speedy and excellent service I get whenever I bring the Escape in for Maintenance. I will certainly be in to lease the next vehicle for my business. Thanks for everything!

Geoff worked with me for over 4 months to find just the right vehicle I was looking for. He found it and Ann deStAubin made the buying process easier than going to the grocery store. Thanks to those two - I will be a loyal and repeat customer!

The service, quality and the employees help make buying a great experience for over 40 years.

Our salesperson, Jay S., was awesome from beginning to end! He was very conscientious of finding us the vehicle that we wanted. After our decision was made, Jay followed through with the sale and the detailing of our new vehicle. We had a few bumps along the way, but Jay made sure everything was done to our full acceptance! Jay, in our opinion, is a very nice person and strives to make his customers happy. As an excellent salesperson, Jay is an asset to the sales team at AutoNation in White Bear Lake and we will refer anyone we know that is looking for a vehicle to him and AutoNation.

Purchased a 2016 Explorer. We went to the dealer early in the morning, and were on a mission to make sure that we test drove the three vehicles that we were considering. We loved the Explorer, but still wanted to test drive vehicles at other dealers. Our salesperson was fabulous! He fed us lunch, and then when we told him we still wanted to check out other cars, he was totally considerate of that. We left, test drove the other vehicles, and called him after out test drives and told him we wanted the Explorer. Hehad our vehicle all ready for us when we got there, we signed the papers and BOOM! Done! We also had an issue with the sunroof not closing, and drove it right over there and it was repaired immediately. Can't ask for better customer service than that!

I just want to say how much I love the team at Autonation. We had quick financing that we were pleased with and drove off in a new car. There was one minor hickup with financing in which Anne and Adam graciously fixed immediately...despite the fact that we were less than nice about it Having a sales and auto finance background, I am always quick to judge these situations but I must say I'd recommend any of my family and friends to Autonation. The sales and finance team were professionals and did what was needed to not only gain our business but to ensure that we refer them. Great job ANFWBL!

Autonation Ford is a great place. I had Jacob as my sales guy, and he was awesome. He was very patient and kind.

Always treated well and things get done right. They want to make the customer happy. We are a Ford family. We always go here for all our cars and service needs.

Went in for oil change, tire rotation They have the best service and do such a great job.

I bought a vehicle here end of December, only to find it needs over $5000.00 of work, and that they are lying to the attorney general. I would NEVER buy another vehicle from a company that doesn't stand behind their vehicles...VERY POOR CUSTOMER SERVICE! Well their lies have made them the pathetic, company that takes advantage of poor people!

I would highly recommend AutoNation! After stopping at 9 other places AutoNation was the only dealer who understood what I needed and found it. They were not pushy and actually listened to my needs/wants. Everyone was so friendly and helpful. The overall process who easy! 3 days later I noticed my antenna was missing, I called them and they immediately fixed the issue (which was very minor). I can't say enough good things about them and will be a return customer. Thanks AutoNation

We went into Auto Nation to look at the new Escapes and we drove away with a brand new 2016. We were so completely satisfied with our favorite salesman Dan Johnson and we would always go back as long as Dan is there. Our children now go there and they always ask for Dan also. Dan knows his cars and he knows how to please a customer. Dan has been our salesman for many years now and I would always recommend people to see him if he is there. So far everyone has drove away with a new vehicle purchased from Dan that we sent to him. Great job Dan Don and Bonnie Forga Little Canada Mn.

Fantastic experience. Love our new truck. Richard Aboody was wonderful to work with, he bent over backwards to get us the truck we wanted AND HE DID! CAN'T SAY ENOUGH GOOD THINGS ABOUT HIM. Bob in financing was so easy to work with. Made us feel so comfortable. Great experience. Great dealership.

Geoff J was great to work with. Made the car leasing experience enjoyable. The entire dealership was great to work with!

I always get treated like I am someone special from Cindy and her mechanics. They do the best every time for me and I always come away satisfied. I tell all my friends about the great service I receive there.

My experience buying a brand new care was amazing.. Kind a caring people.. Dan the Car man your so kind, helpful and will send you all of my business and will spread the word how you took care of all of my concerns and questions.. Thank you ¿¿¿ very pleased.. Angela..

At first this place was great and helped us so much to trade in our vehicle. But now dealing with paying for our down payment has been a nightmare. We borrowed a check from my mom so they could hold the check for 30 days until we got back our gap insurance to pay for down payment. 1 they knew we live in Louisiana so how are they suppose to get our money for the down payment with out taking money out of my mothers account. You can't send them a check in the mail, they won't take a credit/debit card over phone. They told us we would get our gap insurance back within a couple days nope that's not true either!

Time at dealership a little too long. Partly my fault. Otherwise great service from my sales guy, as usual.

I was very pleased that the customer service of the salesmen.

JP went over and above when helping me decide what car would work best for me and what I was looking for in a car. He listened and didn't try to convince me or push a car on me like some sales people, If you go to Auto Nation ask for JP he will listen and look for any rebates you may qualify for.

I had just filled out a little information request about getting some about a new 2015 Focus and I was surprised to get a call from Drew in a matter of just a couple of minutes. I looked at one the very next day that Had the engine transmission combination that I did want. The car did drive better than I thought it would. I did not feel like it was a high pressure situation. That is important to a lot of car buyers and the dealers that do not try to use high pressure sales will be the ones that do the best in the long run.

Ive had bad dealer experiences before, but none this bad. I had made an appointment for friday at 8 am. It was for a recall on my van and also to repair a tire. They called me at 2 pm and said that they hadnt got the van in the shop yet and would call me by 4 pm. When they called at 4 they still had not looked at it and said they would call me by 2 pm on monday. When i said that i would need a loaner till then they said that was fine, but i would have to pay for it. I told i was on my way to get my van and to have it ready. I waited a good 20 minutes after i got there before i had my van back. I filled out a survey card which was poor all around and never recieved any feedback. So it goes without saying i will never buy a vehicle there or have one serviced ever. And to be sure i will tell everyone i know and dont know not to as well. Do someone right and they will tell ten people, do someone wrong and they will tell a hundred.

Best dealership to buy a car and everyone there was great to work with. Third vehicle I bought there and I plan on my future cars being bought there.

Wonderful experience! I drove in, dropped the car off, they gave me a loaner and I drove home. They called me two days later that my car was done. I picked up my freshly washed car and drove off and it worked better than new! Everybody was friendly and knowledgeable, especially Travis Maroules, my service director. I would certainly recommend getting your car fixed here. (Ask for Travis)

I bought my car from then five months ago and have yet to get my title. This will be my fourth time calling and reminding them! Will never buy another vehicle from them again

It was a good experience (as far as buying cars go) the salespeople really went over the top in terms of meeting my needs and expectations. They allowed me to take the vehicle home and put it in the garage to see how it would fit and then when I brought it back gave my wife and I the attention we needed to get the transaction completed.

We had a great experience working with Kevin Carter and Geoff Jelinek. Look forward to our next purchase.

The car was a wonderful gift. The process went very smoothly- everything was arranged, All I had to do was the final paperwork. Stephan Runkel is a good salesperson and was knowledgeable about my vehicle. I would recommend AutoNation and Steve to anyone.

AutoNation Ford made car shopping easy and stress-free. Pete, the gentleman who helped me, was very professional and showed incredible customer service! Pete respected my needs in regard to budget and what kind of car I was looking for. I would recommend AutoNation Ford to anyone in the market for a car.

It always takes too long to buy a vehicle but they pushed us through as fast as possible.

As always, the AutoNation Ford White Bear Lake Team took care of my oil change and tire rotation quickly and professionally.

I leased a Ford Focus from Auto nation The sales person JP was very helpful and worked diligently to make our experience a good one.

I leased a Ford Edge from AutoNation Ford. The service was friendly and fast. By the time I made the decision to driving off the lot was under two hours which included vehicle prep.

Dan-Bobby and Ann did a great job of getting right back to me and keeping me informed during the buying process- Thanks Autonation Team

Richard helped me find my 2011 Edge SEL. I love it - everything I wanted and more! Thanks Rich!

We are so happy with our purchase of a new Ford Focus. Billy was fantastic! Through the entire car buying process everyone was extremely friendly and accommodating. Great place to purchase!

excellent dealership dan h. & ann st aulbin handled my purc.so perfect thanks

Auto Nation Ford in White Bear Lake, MN (formerly Tousley Ford) has been my dealer of choice since 1995. In that time, I have never had a negative experience and always come away feeling like the staff there truly cares that my vehicle is right the first time and every time. The salespeople I've dealt with have always been great and my service advisor, Cindy Anderton, has never failed to exceed my expectations and has routinely gone the extra mile to make sure I'm taken care of.

Bought a 2011 ford escape may 2014. Been in service 9-10 times since... Transmission issues, alternator, wiring, leaks,steering gear, and gear selector plus more issues i forgot about because its been there every month... They are charging me 1700 dollars for this repair now and they wont do anything at all.. Their certification is worthless as it really covers nothing... BEWARE DO NOT BUY ANYTHING FROM THIS PLACE!!!!!!!!!!!!!!!!!!!

My experience was the best I ever had purchasing a new car. We were able to walk around at our own leisure without feeling pressured. We got a fair price on our trade in. I am very pleased with my Edge.

Bought a 2011 ford escape may 2014. Been in service 9-10 times since... Transmission issues, alternator, wiring, leaks,steering gear, and gear selector plus more issues i forgot about because its been there every month... There charging me 1700 dollars for this repair now and they wont do anything at all.. There certification is worthless as it really covers nothing... BEWARE DO NOT BUY ANYTHING FROM THIS PLACE!!!!!!!!!!!!!!!!!!! Would give this place negative 100 stars if i could!

Fixed a no-heat issue I was certain would cost $1000 due to the things I was reading on internet forums. Repaired air-blend actuator motor (very labor intensive, Haynes manual advises home mechanics to avoid attempting it), replaced a tensioner pulley which I knew was going due to the squeal, flushed the coolant, changed the oil and rotated the tires for $950. I was expecting $1000 for the heat issue alone, so was happy with paying that. Normally, I don't bring my trucks to the dealership for repairs, but wanted a Ford guy to be the one to tear the dash apart. A good choice, I think.

I have bought several vehicles from Autonation and continue to receive their great customer service each time. Top to bottom they are awesome dealership to work with. Thank you Automation!

Easy Appointment, Quick Service, Knowledgeble Personnel, Recall Completed and drove Home in a Clean Ford Escape both on the inside and outside. Am happy I returned to place that used to be Tousley Ford where we purchased many cars and trucks in the past.

First time in the dealership and had a great experience. Staff was very friendly. Would recommend anyone to there.

Well where do we start. Pete is AWSOME!! when I called on a vehicle they where advertising, he was telling me he wanted to repair and clean the vehicle before he wanted to show it to me. I told him it wasn't necessary and time was important to me and my wife. he booked a appointment for us. when my wife and I where un able to show up on time for the appointment he called us and made sure every thing was good. we where able to re schedule with him at a later time that day. when we showed up he greeted us and had a car waiting to take us to the vehicle. we purchased the vehicle on the spot. he had all the repairers done early as with the financing in order with a awesome interest rate. I was vary happy with the purchase. I had a small problem with the vehicle and called Pete to see if he could help. he got me over to service where Cindy booked a appointment for the vehicle. they had the vehicle repaired in 1 day. I cant tell you how important it is to my family that we where able to find a dealer that really is flexible to fit the time constraints we had. i'm a busy professional that will work on average 70 hours a week and Pete made everything real easy. From my whole family thanks for helping us replace our stolen car!!!!

Geoff did a great job. Tonneau cover poorly designed, but the truck drives and trailers nice.

Our sales person is great at getting us what we are looking for. He asks the right questions so we don't overlook any accessory we may have hoped to have on the new vehicle. While it takes a long time to complete the purchase it is worth it in the end.

I am a co-buyer with my daughter, I believe we received the best support we could have during this long process.

Everything went well. We are pleased with the vehicle.

This is the second Fusion that I have bought from Auto Nation. Billy L was fantastic to work with, he went beyond to keep me posted and up to date on all aspects of my vehicle as I was waiting for it to be built. Ann and Jean also were fantastic to work with. I would recommend Auto Nation to anyone.