Steve did a great job addressing my concerns and kept me updated on the progress of the repair.

Chatting on facebook was incoherent and unhelpful. Why offer a facebook chat if all you use it for is to direct people to a phone number and to ask for my email address? I had a simple question about a vehicle, but they kept telling me they wanted to get the carfax. These were completed unrelated and made no sense. I suspect there is either a poorly written bot involved, or the person running the chat is only allowed to copy-paste certain responses.

Escape needed a battery it was brought to Auto World for a new one

Thanks for your help Pete. Very satisfied new ford owner.

I always continue to go back to auto nation . Pete Turgeon is a wonderful sales person who makes buying a car painless . He’s fast , informative , professional. I love my new escape and all the wonderful new features .

This dealership goes above and beyond to keep you satisfied. I will be buying vehicles there from now on.

Poor communication between employees. Lot's of run around between employees to get answers.

I had a great leasing experience here... not so great experience getting accessories. Got a quote for a tonneau cover and bed liner, all seemed reasonable. Dropped the truck off for installation, got a call back when it was done with a price that was $200 more than expected. I asked why, got the list of prices, and began explaining that wasn’t what was quoted. Was transferred to the man that gave me the quote, he apologized and said he must have given me the wrong price. Basically said, sorry, my bad... now you have to pay for it. I will not be returning for any service in the future!

While I do like my 2013 F-150 and my salesman Adam was very helpful, I had an issue with the air cleaner and exhaust being too loud. The first sales manager said they would replace the after market parts to quiet the vehicle. When I picked up my vehicle, nothing was changed even though this was written into the sales agreement. I was told to reach out to another sales manager and bring the truck back to be altered. I reached out and was never contacted back.

Service excellent ..........................................................

I was working with Pete Turgeon for the 2nd time and I have to say that it went smoothly as the first time. I had come to look at 2 cars and bought one. Finance was easy to work with also and now I am enjoying my new/used car. Thank you so much!

Kylie was wonderful to work with! She eased me through the process and was great to talk with. She made sure I got a vehicle I would love and I am absolutely in love with my ecosport! Her and the other staff have been helpful and welcoming with all my questions every time I pop in. It’s great to feel comfortable to stop in, call or email whenever I have a question.

I was very happy with the quality of service performed on my vehicle.

miles took great care for us. He went far and beyond we feel to help take our old car back home for us as my husband can't drive. we love our new Ford Escape

My first car they signed me at around 7%. They called a couple days later asking me to com back and sign at 14% interest. In 2018 I picked up a brand new mustang gt Premium. They scratched the whole car when washing it. A rock must have been in the towel they used to dry it. I insisted on having a reputable shop repair it. They said they had to do it. While “fixing” the scratches they did even more damage to the car when the buffing wheel fell off. While “fixing “. This damage they sanded the wrong side of the car for paint prep. I paid to have it fixed because of how much damage they caused already. They would not reimburse me but insisted that they would “get me a deal” on a new car.

I was pretty apprehensive walking into the building, never been a fan of the fact you have to walk through the building to get to the lot. Overall I I ended up with a great truck and a great deal. Felix and Kevin were great to work with.

Great experience-found exactly what I was looking for. Very helpful. Glad Quicklane is gone. Felix in sales and Cindy in service are fantastic.

Transparency. More polite sales representatives. Also not use the customers tire and rim as a step stool.

Great car, great people and great price....

the best deals ever para latinos!

Be very wary of trusting what anyone here says. My dad bought a 2016 Ford Explorer from here back in early January of this year. He bought it thinking he was getting a certified pre-owned vehicle, mainly because that's what the sales people told us several times. Come to find out today that it was not an actual certified pre-owned. We went in to speak with Andrew regarding the rear brakes of the Explorer. This all starts back in early June when he got his first oil change after buying the vehicle. Carl (a service advisor) told my dad that the rear brakes were shot and needed to be replaced ASAP. At this point I had already dealt with Carl and had an extremely poor experience to put it nicely, so I basically told my dad that he shouldn't listen to him because he is a liar (I will explain further later)and that there's no way the brakes could even be close to being bad(under the assumption that it was certified pre-owned and had a thorough inspection). So to point out the timeline again this is early June. Late July my dad brings it in for a recall and they find a bad sway bar and a tire with a bolt through the sidewall. He gets that all fixed, but they charge him to do an alignment which didn't seem right because it was related to the recall(this is very important later on). Did not say a single word regarding the brakes. 2 months, a road trip to Kansas City and multiple trips up north AFTER Carl said the rear brakes were shot. Fast forward to this Tuesday when he got his second oil change. They once again tell him his brakes and rotors are shot. It didn't make sense so I looked back through all his service paperwork he had. First record of the rear brakes were 1-18-19(it had a small oil leak that they fixed a week or two after buying it) and they were said to be greater than 6 mm. By his June oil change, when Carl told him the brakes were shot, the pads were noted to be at 3 mm or less. 2 months later when he went in for the recall, they were noted to be at 5 mm or greater. That's right, his rear brake pads GREW 2 mm in those 2 months. And now less than 2 months after that they are at 1 mm or less. We decided to pay Andrew a visit tonight unannounced. He refused to even address the issue of how the brake pads went from 6 mm to 3 mm to 5 mm to 1 mm. In regards to having to pay for an alignment because of the recall, Andrew explained that messing with the rear toe links don't affect the alignment in the front(which isn't true) so Ford only pays to do the rear. He said it should've only cost like $60 but we had proof he was charged $134 for it. He says they shouldn't have charged him full price and said he will refund about $65 for it. Okay no big deal but he also said they do 20-25 of these recalls per day. Which got me thinking that if they are screwing up and charging everyone with this recall double the price for the alignment like they did my dad, that's over $1,600 of overcharges to the customers PER DAY. Andrew was very evasive in our questioning, totally unapologetic and seemed like he didn't care and was waiting for us to leave. I had another sit down with Andrew back in February regarding my car. I had a blown strut so Carl scheduled me for the next Monday. I dropped the car off that Sunday night and arranged a ride for work. Carl calls me that Monday ands they are short staffed and need to bump me to the next day. I talked to Andrew later on that afternoon and he said they were not short staffed. Carl calls the next day and says it's done and says my appointment was for that Tuesday and not Monday (even though he made the appointment and told me Monday). So he lied to me to cover up that he mistakenly scheduled me for the wrong day. Andrew seemed genuinely sorry about the matter and gave me a free alignment after getting the strut replaced. This time however, after my dad said "This makes us not wanna come back here, Andy" he looks at my dad and says "Actually my name is Andrew". That right there answered my question about whether we will ever return for service.

Sienten pasión por los resultados!!! Y los hispanos somos atendidos por hispanos que entienden qué buscamos y qué necesitamos💥

Bought cars over the years at different places but AutoNation is my new One Stop Shop for buying and servicing..

Dan Johnson was wonderful to work with. He went out of his way to make sure we had the truck we wanted.

The Sales person (Terry) was pleasant and easy to work with. It was the purchasing part with the finance person which was awful. We came prepared and were pre-approved for a loan. We got bombarded with questions on why we didnt go through their (dealers) financing. Then when it came to signing the agreement we were pressured into an extended warranty. Once declined the financing person became extremely rude and unfriendly. I would never recommend this place and wish we just walked out.

Helpful staff. Knowledgeable Professional

Mike and Colton were great to work with when purchasing my used vehicle.

easy to work with and they take the time to explain what is going on. They called with an update on my truck saying the parts will be in the next day and i will get it back that afternoon. fast and simple.

This was the first time I’ve ever bought a car all by myself and it was a good one. There was literally no pressure sales tactics. Alex M was really helpful and laid back. And Russ N responded so quickly to my online request for info without being pushy. The whole process was laid back and even pleasant.

I had a great experience here. The circumstances around me needing a car weren't ideal but they were able to work with me and my budget to get me into a fantastic car! I highly recommend this dealer.

Amazing team and great place to buy a vehicle!

Cathy, in the service department, was a great person to deal with and explained everything clearly for me.

Karl was the gentleman who help us when we went for an oil change. He explained what they would do and also the charges for all the services. We were treated with respect and honesty from Karl and Ford auto nation. We will definitely go back for our oil changes after our experience with Karl and staff. Very highly recommended Ford auto nation and Karl. Thank you for the great service and honesty.

I’m just going to copy my google review here to warn you all to never sell your vehicle here: Let me start by saying if I could give them less than 1 star I would. Also if you plan on selling your vehicle here, do yourself a favor and don’t. My husband and I sold our vehicle to them without purchasing another one because we didn’t need it and needed to save the money we were paying on the truck for our special needs son and our second baby that is due in October. It has now been a month (probably almost two) and they still have not paid off the loan on the truck we sold them at our bank. This has caused not one but TWO missed payments on our end because we thought they would have paid it by now so we didn’t check our loan balance (our mistake). My husband has been calling the dealership several times a week for the past couple weeks with most of the phone calls ending in “ we will work on it and call you back” only to never receive a call back. Then when we call again the next day they have no updates and most of the time the person we spoke to yesterday isn’t there and we have to ask to talk to someone else instead of leaving a message (we’ve left a couple messages, none were returned). Finally when he called yesterday they said they overnighted a check yesterday. Called the bank today (basically at the end of the business day to give them time to receive and process it) to find out IT WASNT DELIVERED. Called the dealership, they said call back tomorrow if they still haven’t gotten the check. They have no tracking number or any info on who the check was overnighted through and have really given us no reassurance that it was indeed mailed. The finance department at the dealership has put no urgency on the situation and really shown that they do not care about finding a resolution. They have our truck and we still have a loan that we’re paying on instead of us being able to put that money towards our sons hospital bills.

Straight forward. Pleasant experience. Sales representative very knowledgeable.

All the people I worked with were absolutely horrible! My sales guy Lincoln rarely ever communicated was hard to reach and rarely ever returned my calls to start. My vehicle needed to be finished up before coming off the lot. Understandable, but they kept switching the day over and over again. And fully would say I don’t know what’s going on when I’d ask him questions. How the hell do you not know what’s going on with your clients stuff? And how do you think that makes your clients feel? Then I finally get the vehicle, sign papers, then they get ahold of me almost three weeks later to have to drive a total of over an hour to come back. Why, because they claimed Wisconsin changed their fees without notifying them. That’s what came out of their mouth. So I re-sign so my lease could be final. Then I received a letter from Wisconsin stating that they received the wrong amount and my lease actually isn’t final. I call and Randy now he claims it was a glitch in their computer system and it happened to a lot of people. They’re taking care of getting letters out to DMVs. So what was it, Wisconsin changed their stuff or a glitch? Both? It’s August my lease is still not final! And we started this early May! This team needs to get it together! Learn how to communicate with your customers, be honest, and stop talking to people as if they’re stupid! First time buying a car and they’ve made it a hassle and absolutely horrible experience. Never again will go to autonation ford in white bear!

Bought a $700 rust proof package for my car. At 44000 miles the bottom of the doors are rusting. The company That is supposed to fix it says it’s considered “seam rust” and it’s not covered. I told them Auto Nation said the rust package covered any and all rust. Untrue it doesn’t cover “seam rust”. I checked and the only type of rust most cars ever get is seam rust. I hope Auto Nation enjoys my hard earned $700. This is why car dealers get a bad rep.

So for starters let’s start this post off with the fact that I am NOT a very easy person to work with when it’s comes to making decisions on a vehicle. I’m picky. Most likely come off with a little attitude and once I’m set on what vehicle I like I’m 100% set. My entire situation when I came in there was horrible. I live 300+ miles away and my motor blew. I had no idea what to do. Or even how I’d find another car. But they made it possible and I was completely satisfy. The staff that worked with me were 110%. Joe, Kylie, Randy, and Kevin all helped us with their best efforts. We didn’t think we could get into the vehicle we wanted but they made it happen. For spending 6 hours trying to figure out exactly what we wanted and how we wanted our payments ect. They made it feel as if we were only there 30 minutes. (And they fed us😍) I cannot thank this team enough. And come time in the future when we decide we need another vehicle we will be coming back!

When we bought our 2014 Ford Fusion Brand new in 2014 the guy sold us a life time warranty, in July of this year we took the Fusion in so that they could check out the alternator, they said it would be over a Hundred Dollars just to look at our car, we have under 40000 on the car, they said our warranty ran out in June, so much for the lifetime warranty I wouldn't recommend Autonation Ford to my worst enemy, we paid all this money for a few oil changes, if you want to get screwed go to Autonation Ford White Bear Lake Mn

Airbag recall and some minor leaks were fixed, I appreciate the service they provided.

Where to start... this dealership and service center has been one of the worst customer service experiences I have ever had. They turned my first "adult" purchase into the most stressful, sickening experiences I have had. They only treat me with respect if my father is with me or if I call him. I know they take one look at me and see a young woman who they think they can scare and divisive. Luckily I know what I am talking about and ask questions. I can't even image the amount of money they would have taken from me if I trusted their word. Their team has tried to sell me various things my vehicle was not in need of (or it was covered under warranty...), they changed interest rates on me twice when purchasing my vehicle (lowered them when I talked to my father over the phone...) and every time I am there I swear they take their time to make people more irritable. It took over 3 hours to purchase my leased vehicle. The list goes on and on about how horrible my experience has been. I live one mile away from this dealership but I will never EVER come back there again. I would rather drive an hour to work with people who respect me and want to help me, rather than making me feel taken advantage of.

I got a new ranger here. Pete and Mitch were great to work with. Answered all of questions and there was no high pressure sale person or FI guy trying to up sell me

We worked with Pete and couldn't have been happier!! He was a joy to work with and made a usually stressful situation, very pleasant.

Service manager was great.

Iv bought 2 trucks from here. they are willing to work with you. And will get you the best deal they can.

All staff I worked with were very friendly and helpful. I was very happy. The loan I had gotten when I left got mixed up and declined but Anya worked some magic and found a new one. I do not live close to the dealership so Anya took time out of her day off to come to me with new paper work to sign .

I went here after I bought a lemon from there 6 years ago. They offered a lower trade in then another dealer, lost my house key while they were inspecting it, and asked me what price i saw so they could make sure they found all of the rebates. After talking to the manager about my lemon he said I should have joined the class action law suit and they wouldn’t do anything more. I had a 2013 focus which was my first new car and has left a bad taste in my mouth for fords.

Paperwork took awhile, but salesperson was excellent.

1 * because it will not let me go any lower. I purchased a vehicle Thursday the 27th completed the paperwork at 8:15 /8:30 and did not leave there until 11:30 pm. Took the car home used it for 3-4 days got a call on Monday afternoon that the finance guy screwed up the paperwork. He apologized up and down said they would make it right but finding out how much the interest was that they were trying to sell me I went to my credit union and got a far better rate. So I ended up being transferred to the finance manager Randy M as soon as he found out that I was getting my own financing and as long as they screwed up my paperwork last Thursday I was dropping the extended warranty boy did the attitude change their (Pissy and very cocky) worst experience I've had in my 35 years of buying cars. Took AutoNation over 20 hours and a couple of attempts to send me an accurate and correct purchase agreement that was after several calls to the General manager who never did call me back. Apparently doesn't care. So I called the next in command which I believe his name was Nathan. Told him I do not want to see, hear or deal with Randy Anymore. last time I talked to him was 20 hours later into this process I did get the correct paperwork to my credit union and he did lower the price a bit unlike Randy telling me I have two choices take it or leave it. I did have a good salesman Adam Colton did his job and the woman Brie who did the final paperwork the second time was good also.. Bottom line lesson learned never go to AutoNation again. Lesson learned by Chevy. UPDATE JULY 18TH... THEY NOW CALL ME AND TELL THERE WAS A SCREW UP ON THE TITLE EXPLAINS WHY MY LICENSE PLATES HAVEN'T BEEN HERE YET AFTER 3 PLUS WEEKS NOTIFY ME THAT THEY FORGOT TO GET ANOTHER SIGNATURE ON THE TITLE. Hands down this is the worst experience of my life from financing to all this paperwork and a complete screwup they act like they've never sold a car before in their life or is this just more games because they didn't screw me over like they were hoping what their BS finance crap.. either way you've been warned I would never step foot in this hole again.. Still after many attempts and many of voice mails to the general manager I have never received a call from this guy real class act.......

My dad bought a car from here and he’s had nothing but problems with it. Brought it back in for issues within the first few weeks of him having it and they were less than helpful and rude. Ended up having to go somewhere else for the repair. Now the car needs a new transmission. I wish we would have went somewhere else.

one star Worst General Manager in the business. No morals or values who only wants to take as much money as he can steal from every new customer. Be cautious.

This is my fourth or fifth vehicle I have boughten from Auto Nation Ford I usually have no problems and the guys are great with me. For some reason someone got lazy and did not pay off my old vehicle from trade-in and it wasn't until I called them that they would take care of it and i check 4 days later they still have not sent it out. Somebody crap the bed and I am very disappointed but I would recommend buying a vehicle from AutoNation that's why I gave a number two overall

I called ahead to see if I could have the license plates put on a new vehicle I purchased there. The service manager I talk to told me I would only have to pay for the bracket upon arriving there I had a long wait then was charged To put the bracket on. I will not be back.

Steven was great to work with. Got me in very fast and they were quick on the oil change. I?ll definitely be returning again.

While they couldn't reproduce the noise my car was making, they spent a great deal of time trying to resolve the issue. They did make sure my car was safe for me to continue driving. There was a scheduling mix-up and Mert worked with me to get my car in at a time and in a way that worked for my schedule, and put me in a loaner to make life easier. Everyone was friendly and courteous, but I would highly recommend working directly with Mert. I'll be going back to AutoNation.

Car would not start. Battery replacement. I Like having coffee available. Employees were friendly and courteous.

Very helpful, prompt, friendly service.

sold me a defective car. needed to replace the gasoline engine in my hybrid. engine light came on the day i picked up the car.

Airbag recall. Auto Nation Offered loaner car with appointment and I drove off with repaired car the next day with $0 dollars out of my pocket. Very good experience.

Offered me $250 for my trade in after waiting hours, then text me 10 mins after I left that they could do $1500... Slimy unprofessional salespeople. Had to ask for my keys several times before they LET me leave.... Save yourself hours of time and thousands of dollars by buying from any other dealership in white bear! I’m so glad I did!

They sold me a lemon. Everyting that could go wrong with my truck has gone wrong in the 18 months I've owned it. Now I still owe $11,000 on a truck that's worth $2,000. Stay away from them!

Terrible service, I literally talked to 8 different people and all of them had no clue what was going on. If you want to go through hell while getting a car come here. From wrong financing information, to getting my loan wrong after it was done and I had the car a true nightmare!!!

My experience was the worst I have ever had. I have purchased over 20 vehicles and never had the issues I did here. The first delivery date was supposed to be in March. I finally got the vehicle in late April. It was dirty upon pick up and had body paint issues. I took the vehicle regardless and have felt much better about it since I have left the dealership. From pricing to to communication to delivery to execution there were issues in every stage that I didn?t feel good about this purchase.

Steve at auto nation was great to work with. Always made sure I was informed. My issue with ford is that they won’t fix my clutch knowing everyone has the same issue. I have had replaced twice and owner before me once. Way too expensive for me to fix Ford should be responsible. Because of this I will never buy a ford again. Now I drive around with bad clutch and can’t even sell because of this. No one at ford seems to care.

Sales Rep. Nehemiah Olson was very courteous and professional. He was very knowledgeable about the vehicles I was looking at. He walked me through details on the options and operations of my new truck, answering all of my questions without hesitation.

Service was quick and the Ryan was very helpful. Saved me money. I did not realize I still had prepaid oil changes left.

friendly customer service and it feels like they value your time so they are quick

Fast and courteous parts and service people. I always take my Ford to Autonation!

The Quicklane is anything but quick. I waited a half hour and still hadn't been approached by an employee to ask what service I was requesting. I waited another 15 minutes and my car was still not in the shop. When asked how long it would be, I was told it would be another 15 minutes before my car is pulled in. It probably would have been at least a half hour to an hour just for the oil change. I don't know how anyone can be comfortable with 2 hours for an oil change. I would have left at a half hour if I hadn't been blocked in waiting in line.

Geoff, our sales rep at AutoNation, was amazing. No pressure sales and extremely knowledgeable about the car and process. We purchased the car for my mother and he was wonderful with my mom too. AutoNation had a fair price on the vehicle we purchased too. We looked at a used car at a competitor and the AutoNation has a similar vehicle with more options, less miles, and ~$1,000 less.

Wow, a truly terrible experience. Usually they have been ok: but not today and I will not be returning here again. So my car was in the shop yesterday and I have a loaner for the weekend. The woman who checked me out said the tire sensor gauge might go off “randomly” but not to panic. It does go off a few hours later so I put air in. Next day, came out and tire is completely flat. Look inside trunk for spare, NO SPARE. Not even a doughnut. Try to use a little fix a flat so I can drive it over to them. No luck. Call the dealership and they say I need to have my company tow it back to them, that I might get charged for the tire because I used fix a flat and because service does not work on Saturdays the “quick lane people” can’t even tell me where my car might be. Otherwise I would go get my car and be done. Have used this dealership even when they bought out Walker but had misgivings. Now I know I will never use them again for sales or service.

We were very happy with the process of purchasing the 2012 Ford Focus (the second Focus we've bought here), when as we were going out to the exit door from the yard at completion of the transaction we were told that there is only one key, and that they used to spend a lot of money on keys. We feel that we should have been given 2 keys with the car.

Very Professional and Dedicated Staff. Will use this same Dealer for future service on my vehicles.

Pleasant. Everyone very friendly and attentive at during my visit.

My sales person was great. However, there was some information I wasn't provided by dealer until AFTER the purchase was made. I also have concerns about the finance person. After the sale was finalized, I found out the dealership only had one set of keys. These are the expensive ones that cost about $250 each. There were also no floor mats and no owner's manual. The sales person got another key from the previous owner to me pretty quickly. Still waiting on the other items. The car was cleaned with a bunch of strong cleaners. As someone who has allergies, I just overlooked this and figured that's the way it is when they try to get a car clean. A few days after the cleaners wore off, I figured out it was because the car smells like cigarette smoke. No one smokes in my family. I get headaches in the car as it's been several weeks and this smell isn't going away. Again, this wasn't communicated to me and because of the cleaners, I couldn't tell until the cleaners were gone. Lastly, the financing process was not a good experience. After I decided I wanted the car, I was told it would take about 45 min. to process. The first person that came by was the manager. He had sample interest rates. I gave some push back to the rates because they were too high. He told me he'd "run them through" to see if I could get better. He came back and told me I was approved for a much lower rate and showed me what that would look like. Then a finance person came by to get more numbers. He started talking about rates for the loan. I told him I was already approved for the rate. He told me that he was the only person that can run that through and I wasn't approved for anything yet. Ok, getting pretty annoyed at this point, but let it go. When I was approved and ready to finish this out, he tried to hard sell me an extended warranty. I kept telling him "no". By this time, it was after 9pm, and I was an hour away from home with my 7 and 10 yr olds with me. I told him NO for over 20 minutes and I need to finish this up to get the kids home. He insisted he was required to go through all the possibilities for extended warranties. I already had sent my older teen home with the vehicle I used to get here, otherwise I would have walked out. The whole process that I was told wouldn't take more than 45 minutes ended up taking several hours. I don't know if it would have been any different if my husband was with me (it shouldn't have been), but the hard selling, the dishonesty I was feeling and the whole process did not make me feel good about this dealer. When I overlook the smoke smell and the headaches I get from it, I love the car.

Dropped off my 18 Accord for a oil change it was quick and easy they even reset my TPMS light

Excellent customer service. Amari was very helpful from beginning to end. I was able get right in for my oil change, there was plenty of things for my kids to play with to keep them occupied while we waited. Keep up the great work!

Great customer service and friendly staff. They made buying our car super easy!

Bob Swanburg is great! He makes the buying experience easy. I recommend Bob and Autonation Ford without reservation.

Rich our sales person was great to work with to buy our vehicle. I have purchased at AutoNation before and will purchase again from them.

Made an appt. Was assured I could get right in and it would only take 1-2 hours tops. Asked if I wanted a loaner, too. When I arrived was told no one was there to do my service and I'd have to wait 3 hours for someone then it would take 2-3 hours to complete. I asked about a loaner, was told no way. Why bother making appointments if this is what happens! After sitting for 1 hour, they magically found someone to do it and it only took 45min.

Everyone I worked with was very friendly and made me feel comfortable in the whole car-buying process.

Cindy in service always takes care of customers, she treats all like customers should be treated.

excellent service with Bob in leasing and jon Phelps ! thank them both for the great service!

I dropped off damaged tire and as my particular tire was not available they quickly got the manufacturers replacement, The replacement came in, it was promptly mounted and balanced, and I was notified the following morning and to come in at my convenience to have it installed. Car was brought in immediately, tire installed, spare tire put in trunk, and out the door I went. Super service experience.

Our experience was pleasant. We felt no pressure, were shown exactly what we were looking for and Lincoln, our sales person and everyone else, were able to answer our questions and move the process along as quickly as possible. We never thought we would be driving a car home that day, but we did. Thank you.

I waited 2.5 hours for oil change - I will not be back

Honestly, this company follows through on their customer service. Please remember that customer service serves both the business interests itself, as well as their customer's needs. In every situation, this business has had good people who care to help. Excellent experience with our car purchased with Autonation. Thank you.

We were well taken care of!! Thank you Auto Nation Service staff!!

The Service Department is excellent. They're quick and don't try to sell you extras.

This is our third car from White Bear Ford (AutoNation.)

There was a long wait time for the financial person. But you were busy. I clearly stated that we were tight on funds to purchase vehicle but finance guy pushed like crazy to get us to buy the extended warranty and we were not interested. I had to be forceful. It should not have taken so long to sign a few documents and hand over the funds. Mechanics wise they were good except one issue. I was continually dealing with a slight oil leak. They could not figure it out. I as a woman suggested that maybe they need to look at the pan itself. Maybe there is a burr that needs to be sanded down or a small dent. They looked at the pan and filled the gap and TaDa it was fixed.

Great place to shop would recommend 11/10

They’ve been steadily going downhill since the AutoNation takeover of Tousley Ford. My family has done business with this location for years up until the last 4 or 5 years. I try to give people the benefit of the doubt but no longer. I have had repeated bad experiences with AutoNation White Bear Lake. I had to wait nearly 3 hours to buy my car there. I’ve had to wait up to 20 minutes before even being greeted at the Quicklane. They’ve charged me up to $80 for a regular oil change and tire rotation. The service department has been worse and worse also. Most recently I brought my car in for the Ford Takata airbag recall. I was told a loaner wouldn’t be available for three weeks. I made arrangements for my own transportation and set an appointment. Even though I had an appointment for the service at the crack of dawn when they opened, I was made to wait in line overnight while other cars were serviced. What was a half a day job took twice that. Once I got the call to get my car, I had to wait in line while other people that came in after me were taken care of before me. After I made it to the counter, I had to wait an additional 20 minutes for them to find my car in the lot and drive it in. During this time, another person who was picking up their car was given the wrong car. Supposedly the service techs lost her vehicle. Finally upon receiving my car I noticed damage on the lens cover on my dash. So I went back in and told the manager. He looked at it, stated he had my ticket open still and would get it taken care of. I asked how we’d get it replaced. He said, “I’ll call you.” I still haven’t received a call and don’t expect I will. Lastly, while I was in I had them do a diagnosis on another engine problem I had. They found the issue and gave me an estimate that after calling around to other shops is at minimum $350 more expensive than the highest estimate I was given at other shops. And I bought the car from them. My family has discontinued doing business with AutoNation Ford White Bear Lake and I’ll be doing the same.

Have bought 9 vehicles throughout our family there. The one manager knew me from my dad buying all of his vehicles! there was one issue with our vehicle after we bought it but they stepped up and help fix it! Will be coming back again!

Great experience from start to finish! Excellent customer care. I feel that they went above and beyond to see that I got my car of choice. And I did!

Purchased a new Ford Focus from them, it was easy and fast. My next Ford vehicle will be purchased from them. Highly recommend, great people!

The only reason I went here was because I saw the car I wanted online. It was a great car - I can't say anything bad about the car itself, at least not yet (!) That being said, I would never recommend buying a vehicle from AutoNation in White Bear Lake. After spending the usual and customary 3 hours to purchase a used vehicle, I was escorted back to finance to sign all my paperwork. I was presented with all the "extras" they normally try to sell you - thousands of dollars in warranties, coverage, etc etc. After declining it twice, the woman looked at me as if she was confused as to why I was saying no... She just didn't "understand". I said the reason is, I'm spending thousands of dollars on a vehicle and I didn't want to spend any more! She then followed it up with, "Do you need to call you husband to ask him?" As if I needed permission to spend my own money, or my decision making needed approval from someone else. Mind you, the financing is my name, and my name only. At the end of everything she, again, handed me a brochure and asked that I talk to my husband about it. Ridiculous! Are you kidding me? Not to mention the salesperson had chewing tobacco in his mouth the whole time and couldn't answer any of my questions without consulting someone first. But even then I'm not sure he ever did ask anyone - because his answers were all , "yeah, I don't think so...." Or "yeah you should be able to.... " I came to pick up my vehicle a couple days later after they said it was ready to go - I was told they put in a "customary 5 gallons of gas" and someone had to run to the gas station quick - "do you mind waiting?" Any other car dealership, as least the ones I've dealt with in my 30 years, ALWAYS have the vehicle ready to go, and fill up the tank for you. Again, I'm spending thousands of dollars -- the least they could do was fill up the gas tank! My first stop after leaving the lot, was the gas station. AWFUL experience.

The only reason I went here was because I saw the car I wanted online. it was a great car - I can't say anything bad about the car itself, at least not yet (!) That being said, I would never recommend buying a vehicle from AutoNation in White Bear Lake. After spending the usual and customary 3 hours to purchase a used vehicle, I was escorted back to finance to sign all my paperwork. I was presented with all the "extras" as they normally try to sell you - thousands of dollars in warranties, coverage, etc etc. After declining it twice, the woman looked at me as if she was confused I was saying no... She just didn't "understand". I said the reason is, I'm spending thousands of dollars on a vehicle and I didn't want to spend any more! She then followed it up with, "Do you need to call you husband to ask him?" As if I needed permission to spend my own money, or my decision making needed approval from someone else. At the end of everything she, again, handed me a brochure and asked that I talk to my husband about it. Ridiculous! Are you kidding me lady? Not to mention the salesperson had chewing tobacco in his mouth the whole time and couldn't answer any of my questions without consulting someone first. But even then I'm not sure he ever did ask anyone - because his answers were all , "yeah, I don't think so...." Or "yeah you should be able to.... " I came to pick up my vehicle a couple days later after they said it was ready to go - I was told they put in a "customary 5 gallons of gas" and someone had to run to the gas station quick - "do you mind waiting?" Any other car dealership, as least the ones I've dealt with in my 30 years, ALWAYS fill up the tank. Again, I'm spending thousands of dollars -- the least you could do was fill up the gas tank! My first stop after leaving the lot, was the gas station. AWFUL experience.

Recently purchased a new Ford from AutoNation in White Bear Lake. They were honest and upfront during negotiations and I felt like I got a great deal. The biggest surprise was that the people we dealt with, from the front desk, the sales staff, the sales manager and the finance manager were friendly and nice. Once we agreed on a price, our sale process was smooth and fast. Kudos to them - would recommend buying there anytime!

Just had my 2014 Ford Escort in for a works oil change. Plus had them fix the recall on my gas tank. First time I have been here. Usually go to the Ford dealer in Coon Rapids. Had a good first experience. Car was taken in the shop right away and done in a decent amount of time. However they did not offer me a car wash and Coon Rapids dealer always washes my car for me! One strike against them!!

yes absulutely!!our saleman very friendly he welcome us asoon we enter the biulding.

Their customer service is exemplary, they are very attentive and listen to what you need. Love my new Ecape!!! Thank You Auto Nation!

Took 6 1/2 hours at dealership to finally drive away with our new to us car, we paid cash. Took our car back to fix the imperfections and there's no record of a loaner car, got that straightened out. Returned the loaner the next day, once again they couldn't find the fact that we had a loaner. One of the two imperfections that were suppose to be fixed wasn't touched, now this means another 60 mile trip, been waiting on that call back for 3 days today. All this leaves some what of a bad taste in our mouths. On the plus side all but one employee there was wonderful to deal with.

have parts on hand before scheduling a appointment. made a trip there for nothing.

Another great experience. Thank you AutoNation!!

I was in the quick lane which is a great feature. It's always a nice experience at AutoNation.

The no haggle pricing can be very problematic when there are issues with a vehicle. Ultimately, our issue was resolved but not without negotiations.

I came in to Auto Nation Ford White Bear Lake as 5 years ago, I purchased a used vehicle from them. My experience with them February 2019, however, was awful. I was looking for another used vehicle and came in knowing which one I wanted to test drive. The sales person did not know anything about Subarus, only offered his knowledge of Ford cars, and did not offer to find out or look up the information we were wondering about. The sales person walked us over to the Subaru section, but then gave us his card and said to call his cell phone if we wanted to test drive it, even though we came in saying that was the car we wanted to see. Once we had to opportunity to finally test drive, the sales person was unable to fill it up with gas as he could not figure out how to open the gas tank door (there was a lever on the driver's side floor that I was able to point out to him). The test drive was strange as the sales person had to accompany and made me feel as though I was back in driver's education, but I liked the car. I ended up testing one other vehicle, but knew immediately that I wanted my first pick. It had been about two hours and we needed a lunch break, but wanted to go ahead and purchase the vehicle. We let our sales person know that we wanted to proceed and asked if we could get the paper work started, go to lunch, and come back to finish the process. He said yes, but that his boss needed to come over before we went to lunch. I filled out the paperwork for the background and credit check and then the boss came over. He talked down to us and had an extremely negative tone saying that he didn't want to run my credit if I wasn't going to come back. If I didn't love the vehicle that I wanted to purchase I would have walked out of there and not returned after that interaction. We went to lunch, returned, and met with out sales person again and he brought out an accountant. The way that the accountant was asking me questions about my job and why I wanted a Subaru also left a bad taste in my mouth. He came off very accusatory and unfriendly. I was going to put money down by signing over the insurance check from my previous car, however, was told that they could not accept the check. Instead, I had to go to the bank and get a cashier's check, that luckily my mother could have taken from her account and then I gave her my insurance check instead. Even the people at the bank could not understand why Auto Nation could not accept a signed over insurance check from a valid company. Once we returned with a cashier's check, we had to meet with the accountant again to go through the rest of the process of purchasing the vehicle. They apparently were switching over from paper to digital signatures and there were a few technical difficulties. I continued to feel as though the way the accountant asked me questions came off accusatory and unfriendly. The sales person was unknowledgeable and unhelpful and the boss and accountant were unfriendly and demeaning towards us. I will not be returning and will not recommend to others to come here either.

What a whirlwind. I wish I could give five stars to our salesperson and ZERO to the people in charge of titles. While our purchasing experience and experience with staff while buying our car was top notch things took a turn after purchasing. I?m not sure who is in charge of getting the titles to out of state residents, but they?re not succeeding...at all. We are going on 90 DAYS of no completed title package. We were promised this is how Minnesota operates when we were told we were leaving without our title package. We didn?t like that answer, but trusted the process. We are getting extension after extension on our temporary plates and it?s exhausting. We just want to plate our vehicle. The BMV says they are sending the title package back to Auto Nation as they have failed to finish it properly. Purchased on November 30th, 2018, still no title, and February 2019 is coming to an end soon. Ridiculous.

We leased a vehicle from this dealer. The staff was very friendly and knowledgeable.

We have a 2018 F150 that we got in January and a 2019 Escape that we got on Presidents day. We love both our vehicles and our sales person Pete Turgeon is the absolute best!! Thanks again Pete!!!

My experience in buying my F150 XL could not have been better. I was able to custom order and the sales staff kept me informed on the progress. The finance staff helped me pick the best loan and extended warranty packages for my needs.

So far my experience has been a very positive one.Everyone is very helpful and friendly.

HORRIBLE customer service!! Called for a week trying to reach someone in finance, left 2 voicemails, had the secretary hand write a note to have a manager call me back, left a voicemail with a manager, not one person has returned a phone call. It goes to show once you pay them money for a car they don’t give a crap about aftercare. I ended up contacting a local ford dealership for assistance, I will NEVER purchase a vehicle from you again!!

Bought truck last fall had in to their shop within a week and they made me feel like it was an inconvenience. They say they have a 90 day warranty but they’ll make the best effort to avoid scheduling an appointment. Service department is rude and unprofessional. They take little to no responsibility for their service staff. I’d refer to them as a shiny chop shop, sell vehicles with known problems that even their stay admits and won’t fix them. Go anywhere else but AutioNation to buy or for service.

Fast service and excellent employees.

I absolutely love my 2013 Equinox. I got to AutoNation at 6:00 last Thursday and left before 8:00 with my new car. Fantastic people to work with!

I’ve purchased 5 vehicles through AutoNation and have used their service department for many years. I have always had great service! I recommend AutoNation to all my friends and family.

Treated me great 👍🏾 👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾

WARNING***WARNING***WARNING***WARNING***TO ALL AND EVERYONE!!!! This company is the biggest sham and ripp off place I have ever encountered in my entire life! As a 53 year old HONORABLE DISABLED VETERAN I have never been so pissed off in my entire life for what this company and its general manager CHRIS WILSON screwed me royal to the point where I now have had to take them to ****SMALL CLAIMS COURT ***** this was for there promises and than ***LIES***LIES***LIES*** for Damage they did to my car and absolute shoddy workmanship! This used to be a very reputable family business, now it’s corprate and you are going to get just what corprate AMERICA has which is what I am getting right now!! SCREWED!!!! PLEASE!!!! Take my word of advice... DO NOT DO NOT DO NOT trust this company!!!

The repair department is great. They promptly dealt with the recalls on my car. The courtesy call to update me on the progress of the repairs, and to let me know my car was done, was great! The courtesy car was an Escape, which was awesome! Kudo's to all!

Everyone I encountered were fantastic people all helping make the purchase an easy process. All fabulous people who were all working with you not against you.

fast, prompt service. courteous staff and best of all they dont make unnecessary repairs and usually call you to let you know the cost of repairs and what they find upon inspection.

We bought both our cars here and were treated fairly and courteously. The service department is great!

Bought my Jeep Wrangler at auto nation and I absolutely love it! Our sales guy Chase was patient, polite, friendly and not pushy which I really appreciated as a first time car buyer! Totally would recommend Chase to anyone lookin for a non-stressful car buying experience! On the other hand Mitch in financing was EXTREMELY pushy and rude about buying warranty’s. In fact after the 5th time saying no about the warranty that I didn’t want he had the nerve to say, “Is it that I’m not explaining this good enough to you? Or do you just not see any value in this?” I could not wait to not talk to this guy anymore and leave with my vehicle. I was so annoyed. Regardless of the experience with financing, I would go back again because it was a great experience and I got the Jeep I always wanted!

Quick and Friendly

Clean waiting room & fast ,friendly service.

Everyone was nice and the service was excellent!!!

Had my Explorer worked on last week and am still grateful for the wonderful service JACKIE AND MIRA gave to me when I went in to get the rental. They made the whole experience easy and FUN. I appreciate that Auto Nation takes good care of their customers. Looking forward to working with them again.

I had an AMAZING experience at Auto Nation, White Bear Lake, front the front desk, and greeter. To the New Car Sales Manager Jon Phelps, to the finance Manager J.P. An all around great experience, would do it again in a heart beat. Smooth, quick, and great price!!!!

Great customer service from the sales men.

Quick and professional. If they don't no an answer on a question they will find out.

they took care of me very well and it was a seamless operation that delivered my new vehicle with ease, I would highly recommend this place to others!

they took care of me very well and it was a seamless operation that delivered my new vehicle with ease, I would highly recommend this place to others!

Service was great except for the guy that drove my car in and back out he got the inside of my driver door, seat and steering wheel dirty had to clean it all once I got home

An awesome dealer ship

Courteous, efficient, professional sales staff, good inventory of cars, excellent value pricing. I drove 80 miles to buy a car from AutoNation Ford WBL--the third one I have purchased over the past 12 years from the same sales consultant--I recommend this dealership highly.

Dave was excellent. No pushing. And the finance guy moved through the entire process of title app, registration and all the rest of the paperwork without a snag. Very down to earth, professional and friendly staff.

Geoff Jelinek guided me through ordering my new Edge and he kept in touch giving me updates on it’s arrival. He was very helpful in getting some of the new features set up on my vehicle and explaining how they work. I’d definitely go back to Geoff when I order my next vehicle.

Performed the service well within the time estimated...thanks.

2016 Ford Escape (Ford Certified Pre-Owned)—AutoNation Ford Review (White Bear Lake, MN) We had high expectations of purchasing a vehicle with AutoNation Ford, and were excited about the new addition. Although, the sales rep stayed late to finalize our purchase, we were very disappointed with the experience as whole. We purchased a 2016 Ford Escape (Ford Certified Pre-Owned) late in the evening (finalized close to midnight) on 12/5/18. We were told because of the time, any problems found, could be resolved later. We encountered a major issue with misidentified information that was listed on the white window sticker label on the vehicle. And also, a conflict with one of the wheels. Our issues could have been easily and quickly rectified. However, due to poor management and lack of basic customer service, our problems remain unresolved. A synopsis of our issues/experience is as follows: 1. 172 Point Vehicle Inspection states: “Wheels/finish free from damage, run-out normal” a. Our initial inspection, the night of purchase, we identified damage to the front-right wheel. We brought this to the attention of our salesman that night and were told not to worry, because their wheel repairman could fix it. We were also informed later by a manager, of the same solution. b. The next day while reviewing the 172 Point Vehicle Inspection, the wheels were listed and stated as “free from damage”—contradicting what we found the night before. c. We connected with a manager on 12/7/18 and were informed that the wheel repairman would be at the dealership that day. However, he never showed up or contacted us. We attempted again on 12/10/18, 12/14/18, and 12/17/18, each time ending with the same outcome. d. We finally connected with the wheel repairman on 12/21/18. He stated that he could grind down the scuff marks and refinish the wheel at the dealership after his current job for $75.00. Or, he suggested, it could be taken to his shop to for a more extensive fix, at three days’ time, for $125.00. e. Since the wheels were listed and passed on the 172 Point Vehicle Inspection prior to purchase, we expected AutoNation Ford to cover the expense. We connected with the head manager, and were told that we would have to pay out of pocket to get this repair completed. f. The window sticker/label also states that the Mileage at Certification was 23,696, while the Retail Purchase Agreement states the mileage, at time of purchase, to be 23,709. This could be an indicator that the wheel was most likely damaged post certification (172 Point Vehicle Inspection), which should warrant the dealership to cover the repair expense. 2. Window Sticker Equipment Inclusion a. After our late-night purchasing of the vehicle, we noticed that we did not have the cargo area protector and interior cargo cover, that we believed to have seen on the white sticker label. b. When questioning AutoNation Ford, we were informed that it was a used vehicle and it may not have all equipment. However, the vehicle should come with all equipment presented on the white window sticker label. As we believe we viewed it on the label the night before, we requested to see it. We did not receive the white window sticker label until 12/17/18, after many returned visits to AutoNation Ford. c. Once we received the white window sticker label, we noticed that it listed out under optional equipment included: cargo area protector and interior cargo cover. d. With that discovery, we contacted a salesman and manager on 12/21/18. We were told by the manager that it was a used vehicle and they had no control of the vehicle contents. We claimed again that the items were listed on the white window sticker label, and these were the equipment that we expected to have included. We were told he would call the parts department and we could purchase a cargo cover and area protector at his cost. 3. Just very disappointed.......

My experience was amazing. Great people and great service. Bob Swanberg and Adam Heeren we a big help in showing me the options in trucks and help me close out the deal. Will be returning for any of my future service and buys.

Andrew was wonderful! He really took good care of me and helped me with some loaner/rental questions. I would work with him again!

they took care of me from beginning to end great job guys!

Dave Sawtelle is great to work with. Will definitely seek him out again in the future!

Didn’t reply to phone calls for 2 months. Gave the run around on why my contract wasn’t sent in on time. Took 2 months to get a refund back that should have taken 10 days at most. Told I wouldn’t have to make a first payment because of refund but that never happened and almost missed first payment. Sales staff I would recommend. Wonderful wonderful wonderful!

Everytime I go, something gets screwed up or something is overlooked

Gunnar was the best. If it were not for Gunnar, we would not have purchased a vehicle from AutoNation. He made the difference. He listened and sought to understand.

Replaced bad battery and completed recalls in one day.

Gunnar was the best. He listened and sought to understand. I highly recommend him!

I would urge potential buyers of a used vehicle to have an inspection done outside of the dealership. Simon, the person that sold me my vehicle in the beginning of November, assured me that thorough inspections are completed on all of the vehicles, and I also had a full diagnostics completed at their service department after the car started making a squealing noise a week after the purchase. The serpentine belt was replaced. Now, less than two months later and the brake calipers and pads were being replaced and it was discovered that the brake line is rusted and leaking. Overall I would say that this experience has been disappointing. I am upset that these issues went unnoticed by the service department and team at AutoNation, and I wish I would have had a full inspection completed elsewhere prior to my purchase. The repairs on this vehicle are costly, and I need my vehicle to get between assignments at my job. Please be careful in your purchases of used vehicle at this dealership!

This review is based on the service department , not the sales. If I could give less than one star I would! I bring my car in for an oil change and to have them check out my car because the brakes are acting funny and it's taking way too much to accelerate, this is a brand new car. The lady drives it all of 15 ft into the place and tells me that "maybe I just don't know what a new car feels like" because apparently she's under the impression that it drives fine . Why would she assume this about me?? This is my FOURTH lease, I know how a new car is supposed to drive! Her rudeness and assumptions isn't even the issue though. I get my oil changed, bring my car home and realize that my mail keys are missing! I keep them in my cup holder because in my townhome we have to drive past our mailboxes so I just check my mail before I actually get to my house and park. They've never not been in my cup holder, this is where they stay. I spent a couple hours with my daughter digging through the car (just to be on the safe side) and nope, not there . I call AutoNation and let a manager know that my keys went magically missing while I was getting an oil change. The first phone call he was hesitant to admit that his men may have been responsible, two days later after he spoke with them he changed his tune and said that he'd pay for my mail keys to be replaced and give me a free car cleaning. I brought the receipt in for the keys ($40) and have yet to be reimbursed. The manager I just spoke with seemed annoyed that I was even calling, told me it'd take a while to get to the correct people and that HOPEFULLY I can get a refund within a week or so! This happened back in NOVEMBER! They stole my keys right away, I had to pay the post office for new keys upfront but now I have to wait to get refunded?? They're attitude towards me is ridiculous and I've actually been extremely nice and friendly but that's changing as of today! Stay away from this AutoNation, go to the one in Roseville instead! Btw, my brakes still aren't working properly and my acceleration is still off!

They did not offer to get me into a rental car when my car was down. My part was covered under warranty and I pay extra to have that service for when no loaner cars are available. Come to find out, it is because they might not get reimbursed from Ford and I had to go to national customer service to be put in a car.

I was very disappointed that I asked for a car wash and didn't receive one. Watched the service person write it down. This is the second time it has happened to me.

My vehicle failed again 2 days after the repair with the same issue. This time it left my wife stranded. Steve secured a loaner car for us but Ford Roadside Assistance not only had an unacceptable response time to get my vehicle to the dealership before they closed for the weekend, they never showed up at all!! We were stranded all weekend without a vehicle...

Always a happy and friendly environment!

New customer to Auto Nation wonderful service. Will definitely be back.

Tire feathering found during routine oil change. Timely updates, good explanation of issue and resolution.

Tony the salesman was wonderful. Very knowledgeable. I would deal with him again. The finance guy was another story. We decided we wanted to purchase the car by 9:30. We sat and waited for hours to get the finance person to figure things out. He kept saying it would take 15 minutes, but we wouldn’t seem him for an hour or more. We didn’t end up leaving dealership until after 1pm.

Dave Sawtelle has always been very helpful in helping with my new lease. I have lots of questions and he is very patient. I have leased from Tousley Ford/Auto Nation for over 28 years. Never a bad experience.

I wanted a mechanic to review the faulty operation of the retractable glass roof to give me an estimate for repairs. I was told they would charge me $130 just to look at problem. Repairs would be in addition. That is totally ridiculous and unacceptable. I was going to purchase a new Ford vehicle but will now look elsewhere . I am sick and tired of your cheap service charges just to give me an estimate. It would take all but five minutes to diagnose the problem and provide me with an estimate for repairs. In the world of business we call this dumb marketing. You lost a new vehicle sale and long time customer over your cheap approach to making a buck. Good bye!

Highly suggest!! I bought a Ford Edge here last month. Had some hiccups on my credit score but Jean worked very hard to make sure I got approved for a loan! My plates took a while to come in and I got a parking ticket because the 21 day temp expired, they paid for the ticket no questions asked Brought it in today because my tire light came on. (I happened to run over a nail, oopps) Cathy the service manager was very helpful and honest and didn’t pressure me into buying a new tire, even tho it couldn’t be patched. Said to come back when I was ready and she would help! Even threw my new plates on and washed my car for me! Very friendly staff! :)

Sadly my experience was less than perfect. Got the run around multiple times when I set appointments to see a vehicle that was not available. Sales managers blowing smoke and making excuses for each other...if this wasn't the exact vehicle I had been looking for over several months I would have walked. Both sales people I worked with did their best and I appreciated their inexperience. Bit of advice....don't celebrate your victory out loud when you're walking into the 'fish bowl' everyone on the show floor can hear you. Took car home and just over 24 hours had to take it back for service. Hoping this will be my last visit and last experience with them. Proceed with caution!

i buy a new car 4months a go i lke it this is my 5th new car a buy im happy

We worked with Colton Smith and Kevin Honeycutt to drive away in our new (to us) Ford Flex. The experience was wonderful and they took care of us. We drove from Indiana because this was the only location with our desired vehicle in our desired color and much more!

The Ford Flex was serviced in a timely manner, excellent service advisor. Will continue to have car serviced by Auto Nation.

The team was very helpful. They found me a better rate than what I went in with. The sales person kept me up to date on the vehicle I was interested in before I decided to finally go in and purchase it. Great overall experience.

The Flex was serviced in a timely manner. Great service advisor.

Great friendly staff..very knowledgeable of there products..no appointment but the turn around time was very efficient..great coffee and popcorn!,

I get my tires rotated every oil change. The rear brakes were worn past the replacement level. Why was I not told the previous time? They recommend action I had done previously

The best experience I have ever had buying a car. From the sales person Phil Goldstein. Who was great and very helpful. To the finance person JP. He shows us everything and made it very easy to understand. Then from all the other sales personal and office people who stop by to ask of we needed anything. It was a great experience. Thank you for making it a good day to buy our car.

Other than having to keep it overnight,( I had a loaner), my experience was excellent. Steve went out of his way to get everything done I needed. Even a under warranty leak check, found by Quick Lube, was found to be negative. A clean cabin filter, a quick vacuum job, a wash and torqueing my wheels after a rotation a month ago, everything was absolutely perfect. With a long trip planned, in the nasty cold weather, to way up north, at least I didn't have to worry about anything, except the dang deer in the road and the icy roads!! It was 3° in Bemidji!! Thank you Steve!!! Sue Dwallibee

Brianna went above and beyond with helping me find the right fit in what I was looking for! Highly recommend her to anyone!

I had just sold my 02 F-350 and was looking for a newer vehicle to pull my boat; Chase worked with myself and my fiancé over the phone and sent me multiple pictures of a used F-250 that they had just taken in. When we arrived to take a look at the truck Chase had it pulled inside so I could look at it under the lights and be warm. Once we found out that truck wasn't what I was looking for Chase went out of his way to find a new F-150 that would work for our family and still tow the boat- Thank you!

We drove from North Dakota for the deal on our new F-150. Chase had the truck ready for us and made the deal easy.

Our experience purchasing a used vehicle was great! Our salesperson, Lisa S, was wonderful. She listened to what we we were looking for and was conscious of our budget at the same time. She spent time finding us several options that met our criteria (which wasn’t easy!). We walked away with exactly what we needed in regards to vehicle size, mileage, and price. I cannot say enough about how wonderful she was to work with.

Easy process with very well informed people during the whole process.

The friendly customer service. They gave me a timeframe when my vehicle would be ready and it was right on the button.

Very friendly and quick service. Car is always perfectly spotless when i pick it up.

I was relatively satisfied with the purchase of the 2009 Kia Sportage. I made the mistake of purchasing at night so I didn't notice that the tires are in desparate need of replacement. I'm also waiting to hear about the refund of the license fee since the tabs on the car are good til next summer.

Recently bought tires ... great deal! They worked with me to find exactly what I needed and at the right price for my sons used Ranger! Love the service ... thanks Rob and Andrew!

Pete, the salesperson, was great. Thought the selling of optional packages was a little heavy-handed with basically 3 presentations.

Used the quick lane yesterday- it was the super fast lane. Great service - oil change in about 5 minutes total time.

Pete has been our dealer since 2006. My family has leased or bought a total of 10 vehicles. He does a great job meeting all our needs when selecting a vehicle!

Had the car in for an oil change and tire rotation (Prepaid with lease). That work went well, but the car wash was terrible. It was still dirty in spots and it looked like it wasn't rinsed off completely. Had to take it to a different car wash to get it rinsed off. I would never have my car washed at Auto Nation again.

I am satisfied and will return for future work on my truck.

The mechanics did a great job and everyone was very nice.

Just follow through and complete the transaction as negotiated. Reduce waiting time for "finance". Provide forms to customers in advance so can be read before sitting with finance. stop pressuring to buy extended warranty. Kiera was super. JP was a typical car dealer finance guy.

Bought a 2013 Silverado 2500 diesel in late Aug. I have had to replace both batteries, a DEF heater and know the DEF pump. The limited warranty covers none of this so within 2 months I've now had to dump $3200 in a vehicle that supposedly had a comprehensive 125 point inspection done. Left a message with the finance department over a week ago to discuss the warranty and the call was never returned. Have now left a message with the GM and the contact name on the warranty. This has been a terrible experience overall.

I helped my niece buy a used car and did not have a say on which car dealership or the car she purchased. I offered to help her and that was my commitment. I found the sales process tedious and a waste of my time. I can normally buy a car in an hour after we find the car I want to buy but not at Auto Nation. It took over three hours and they knew I had to take my daughter to a soccer practice after the first 1.5 hours. I left and came back and was there another few hours and had to arrange for someone else to take her home. We met the car salesman who ran my credit, met with finance person to answer questions that were irrelevant other than to add more crap onto the sale (warranties and loan insurance), then some trying to sell vehicle add on's (mud flaps and floor mats), and finally the finance guy again to go through paperwork. I hadnt purchased a used car in a long time so way too much paperwork. Afterwards, I had certified letters sent to me to sign off on the car title that was overlooked. Would never buy a car here and will happily buy my 16th new car from Midway Ford.

Very fast service, go the extra mile for you.

Service person was going to charge me $150 for shaving down lug nuts because I did not get a key when I purchased my car from you. Service person said that I had to contact sales person and see if they would pay for it since they failed to provide the key to me. I shouldn't have had to do that. I talked to Rob and he waived the charge.

PSA!!!!Don't Go hear!! Took my car in ON Wednesday to have my transmission fixed that was a RECALL, picked my car up yesterday and GO Outside to my car tonight to go to the store for snacks for my family and my car doesn't start!!! Never have I had one issue with my Car ever starting before now!! I will be contacting them 1st tomorrow.. This is Simply Wrong and poor service to not do the job you were supposed to do and then mess up my car so I have to RETURN and get it fixed to have to spend money when. Also, the one time I did drive it yesterday, I was thinking I need to call them my car sounds like something is loose, it wasn't sounding and making this kind of noise prior to my visit!! Omg this is so Why I really hate going to dealerships and these shops, because you take your car in for one thing and it comes out with other issues, and added headaches and problems you shouldn't have!!! You'll need to fix my car!! This is ridiculous.. don't you'll think it's enough that I was never contacted by Ford regarding this Recall is for the transmission, not to mention the transmission went out on me in the middle of a busy intersection at the peak of rush hour, (and then the weather conditions where rainy not your control), but honestly, stop adding disappointment and more concerns for people to have to deal with!! Just like you enjoy and need your transportation so do we the customer, and to know it's safe and we are not being taking advantage of! So Disappointed :( and I have to be at work tomorrow, buses don't go out there!! Who's reimbursing those day's or my Lyft trips huh.. cause you don't have any car's available til Oct 23rd for you customer's while they are getting there car fixed. Oh yeah that was another thing shouldn't their been a courtesy car since this was a Recall..?? You'd think. The lady told me if you ever need your car fixed call ahead time to get a courtesy car!! Um well excuse me yeah maybe if my transmission didn't just go out..OH.. and btw this is an issue Ford Created.. Anyway..

The service team I worked with were all genuine, polite, and kept me informed about my car. everything went exactly as they said it would.

Awesome staff had a fantastic experience buying my new F-150

Very Fast and great service

Car was serviced quickly and the staff was very friendly

Even though it was a busy Saturday when I went to look for a new vehicle I did not feel that I was being pushed or rushed to make a decision.

I was looking for a new pickup truck and my son-in-law recommended AutoNation. Shopped on a Monday night and left with my new vehicle. It was the most relaxed I have ever felt during a vehicle purchase.

Bob was great to work with. I did have to bring the car back, the issue was resolved quickly and he worked hard to get me the payment I was looking for. Much thanks to him!

zero stars. sold me a 2007 honda fit for $7000. I went to finalize my paper work to find out the car is only worth $4600 they are unwilling to help me with the price on the car. edit after I went back to the dealership to finish paperwork because he had us bent over. he decided to call me out for this Facebook post. i know he was a very mad boy because he made us wait around until close to finish us up. most unprofessional sales manager ever. I have every right to write my honest opinion on this horrible dealership.

After purchasing two vehicles here I came to work since it's the only place I found that I'd buy a car from. I felt like they treated me fair on my trade and the price of their car. I didn't feel like I had to haggle for a good price. After walking out of several other dealerships this was refreshing. Now, working here I get to see that they are as transparent behind the scenes as they are on the sales floor. Great company to work with and for!

Leasing a NEW Ford Explorer has been very affordable and convenient! 5 star staff.

This was by far my worst car buying experience in my life. I am almost 46 years old I have bought both new and used vehicles, six to be exact. I have many more years of driving ahead of me, as well as many many family and friends. Believe me, I will never in my life go to AutoNation again! And I will strongly encourage everyone to go to anywhere else other than AutoNation. Just like any car dealership AutoNation has the pushy sales people who “guarantee” you that you’re getting the best price. Well, this place definitely isn’t a “no-haggle” dealership. After test driving a car I was told by the sales person my car was worth $350 “That’s top dollar”. Yet when I went to look at the car two days later that “top dollar” Went up to $500. So if anyone is reading this and you do go to this place make sure you check blue book of your own car, clean it so it looks it’s best and do not accept less than the average price according to KBB. They may not come down on the price of their car. But they WILL come UP on the price of your car when you push them hard enough. Sure I’m happy they gave me more for my car but why do I have to deal with the hassle of going two different days to talk to two different people to get the “no haggle” price? My second recommendation is to have someone with you when you sign paperwork. I signed many pages and I’ll admit I didn’t pay attention to all the details. I just wanted to get the car and go. I informed two sales people and the finance person that I would be paying for the car in full. One of the last pieces of paper I signed was stating I owed nothing. Perfect, that’s just what I was there for. Now 10 days later I get a call from some Lance, who was not involved in my car buying experience, who was by far the rudest person I’ve ever spoke to telling me me I have to return the car or give him $1250. He explained that there was a mistake and I didn’t pay enough. I politely told him I would review my paperwork. His response “I’m telling you what your paperwork says!” I again told him I needed to look at my paperwork and would get back to them. The next day I missed a call from Lance and in short he told me if I don’t stop in and pay the $1250 or get back to them by the end of the day they were coming for the car. His accusatory tone and making me out to being some kind of thief was completely unacceptable. This matter is the fault of the dealership and they are trying to make me out to be the bad person. In short, this place clearly doesn’t care about their customers. Mistakes may happen but if they occur they need to be dealt with in a calm polite manner. This was not how I was treated and as result of this situation I will never go to this company and I encourage everyone else to take their business elsewhere.

terrible service.

GET EVERYTHING IN WRITING!

Very disappointed with our service today ! Went in with a lease end. Bob had us step into his office.. brought us out to look at vehicles. Got a call and said he had to go in to take care of something. We ended up going back in to the showroom. He had us back in the office but was working on several other things as we sat there. He printed off a couple sheets with numbers. He kept stepping out of his office. He came back in at 2:15 and asked what we were thinking. My husband said thinking of leaving!! Looks like you’re pretty busy. Bob said I won’t have any more customers after 3:30. Was he going to have us sit there while he worked with other customers as we sat at his desk. Very inconsiderate to say the least. If he knew he was busy he should not have helped us in the first place. We walked out and will never walk back in your showroom !! You just lost our business today !! Very poor customer service Bob !!

I was recently in a bad rear end accident. The next day after picking up my rental car I went to see Mike Gerlach. He has sold cars to my family for years. After learning that my Escape was a total loss. I called him and explained what I was looking for which was a new Escape. He worked his tail off for my family. I went there on my own first to pick everything out then came back with the down payment. The only thing that needs to be better is we were told the paperwork would be ready at 8:00 however they didn’t have it ready until 9:15. It was hard because we have two kids with us. What the positive that we saw what that Mike really tired hard to make the time go by fast for the kids. He is an extremely great guy. I would continue to keep going there. Mike after the sale I had some questions I had him look into and he followed through. Now I’m hope with my new Escape. Happy as can be. 😀

I made an appointment for Monday, June 11, 2018 for my 2016 Ford Edge. I dropped it off on Sunday Evening. They told me I didn't qualify for a free loaner car however, they advertise for "free loaner" cars. I brought it in because the transmission was shifting hard between first and second gear, the child lock was stuck on the back passenger door and the rear seat latch didn't work. I got a call on Tuesday telling me the mechanic wasn't available so they needed another day. They called Wednesday and said they needed another day. They now have had it since Monday and they haven't started any of the work. Thursday they called and said they were waiting to hear back from Ford so they needed it another day. Friday they called and said they needed it over the weekend. Monday they called and said they needed it another day. Tuesday they called and said it was done in the late afternoon. Eight days to tell me they were unable to duplicate the customers concern regarding the transmission and the child protection lock. However, they had to do something to the child lock because it is now working correctly. As far as the backseat back rest they repaired it. My complaint is making an appointment is absolutely meaningless. It took 8 days to fix a car that had nothing wrong with it and a free loaner car means you have to qualify for one. I have 3 Ford vehicles and no place to take them. Good luck everyone else!!

I have bought cars from 5 dealerships and i must say the incompetence here was staggering. I arrived at 9:45 in the morning and finally left at a hour and a half. My financing was all set before i got there and already knew what vehicle i wanted. My insurance company faxed my binder twice and they said they never received it. They explained they were busy but that is not my problem. I drove a half hour each way so my entire morning was ruined on my one day off. If you want to wait a couple hours to put $25,000 in their coffers head on in! Too many dealers on that highway alone to go here.. i recommend White Bear Lake Mitsubishi I have bought a car from them and it was a excellent experience.

Huge thanks to Dan, Curt and J.P. You did everything you could to make sure I was happy despite a not so great situation coming in. I was able to leave feeling better and loving my second car purchased from you as much as I hated leaving my first! And your receptionist is outstanding, she is full of personality and really makes you feel welcome!!

Please do not buy your car from here please they are a bunch of scam artist so please I beg you guys not to buy your car from here save yourself the hassle I bought a vehicle may 3rd I had to go to my wife military graduation on the 9th on the 3rd of may i drove the car home the same day. I had to put the car back in the shop the check engine light was flashing ... They said they will fix it for me before I went out of town they did not have it ready in time at all upon returning from out of town on the 17 I got the vehicle back the vehicle was back in the shop on the 19 and I had to redo my contract I asked to return the car they said I couldn't that it was passed the days allowed remind you the car stayed at the shop I didn't drive but 4 one day I got the car back on the 20th on June 9th the car shut off on me while I was driving home from work once again the check engine light popped on I jumped the battery and the car wouldn't come out of gear I got it towed to the shop on the 11th it is now the 18th n they told me my battery and alternator went out that it would b 1100 dollars to fix I haven't had the vehicle working for a month now the lender company is trying figure something out with them I don't want the vehicle at all personally I won't pay them anything they just tryn to screw me over at this point a and have me out of a bunch of Money.. so don't buy yo car from them at all Rob Steve and those guys in finance are horrible they knew what they were doing they purposely sold me a lemon

Was there for warranty work, left my car there 2 days. Pick it up before 6pm and went straight home. Get out my car to load my tools and see that it has been wrecked in there care, call and the lady says wait till tomorrow the advisor will get back to you. So i show up and they look at and say it can't be us.... we didn't do that. I'm like really i have advertisement on the side of my vehicle so if i did it they are reporting me. Lot has no security cameras and they just don't take responsibility. Deeply troubling.... What a great business for people's trust... keep up the good work......

I guess the only way to get a response from management is to post here. Purchased Used 1-owner Jeep Grand Cherokee for $ 17k May 17th Service 4wd, turn signal, hid headlight fail within 10 minutes of leaving dealership at 11pm. Told sales guy about turn signal and point out coolant leak during test drive. Told them I wanted it fixed before I left. Sales guy disclosed the previous buyer had walked away that morning because of a service four-wheel-drive light. Probably should’ve noticed that red flag. Called for service. Received email promising to repair 4wd system and make it right. Wouldn’t accept return as an option even though I was within return window. May 21st-23rd dealer diagnosed, ordered parts. Headlight and turn signal still not fixed. Coolant pooling on air box still, told it was from detailing. 29th-June 1st in for repairs to Four wheel drive system. Transfer case actuator and controller replaced and flashed at Jeep dealer. Headlight not fixed. I replaced turn signal after picking up vehicle. Notice significant coolant leak garage floor morning of June 7th. June 7th after I left work, Service 4WD system. Air suspension fails. Called AutoNation service manager to notify Dropped off June 8th at 8 am. Heard nothing until Monday afternoon the 11th. Picked up loaner Tuesday the 12th, Jeep dealer diagnosed bad water pump and air suspension compressor. Stated they can repair in 24 hours and AutoNation Ford won’t authorize warranty work. Reached out to Lance, Kurt, and Mike no returned calls from management. They have had possession of my vehicle for 14 days of the 27 since purchased. This has been an absolute nightmare. Dealer wouldn’t take vehicle back when I was clearly concerned the repairs wouldn’t be done or done properly. Insisted it would be taken care of and no reason to return to them. There was no possible way an inspection was done on this vehicle prior to sale. Refusing to honor $2000 plus in repairs under warranty. I haven’t even received my license plates or made my first payment yet. I will remove this review once things are dealt with in a professional manner like you would expect from a reputable business.

I had a really great experience coming into this dealership. I thought that there was great customer service that I received and the people working were extremely helpful. A worker named Tyler Guhde helped me and did a great job with answering all the questions I had.

They will not honor Ford Service coupons after hiding behind the Tousley Name. you would think that they try to play it straight. I do not plan on ever going there again !!

Took my car in for a recall and they finished it so fast, I could not even finish a cup of coffee. They explained everything to me and asked me if I had any questions. This is the first time bringing my car in, but I like the friendliness and can I help you attitude. I believe I will like my experiences in the future as well.

As soon as I only wanted to do a lease buyout, the service was terrible. You are only a number there and don't complain because they don't care. Manager, Kurt Perkins was going to meet me at the door due to the poor service i recieved and he did not. He only came to the office when i mentioned it. And to top it off, my title work was processed at the DMV on April 14th and i paid the loan off in January. I will never do business with Auto Nation again. I cannot stress enough how frustrating it was to work with them and just how much they made me feel like a number. A truly disrespectful dealership.

Got an oil change, tire rotation & alignment. Although the work they did was fine, but they didn't change the sticker on my car window. They left the old one up. Now I have to make a note as to when the oil needs to be changed.

dont bother making an appointment.when you get there at the time specified they tell you there too backed up to fix it.told me they could do the diagnostic on it but then waited for over an hour and a half to find out they hadnt even looked at it and wouldnt be until end of day.

I have been a loyal customer of this place but I am no longer recommending this place to anyone. I had to file with the attorney generals office and have yet to hear from the servicing department. Tim from the red team is awesome but unfortunately management is nothing like him. My van has been in there shop since the first of December after three months of having the same part replaced multiple times I was advised by Tim to consider getting a newer used vehicle. I did by going to their used car show room and less then 48 hours after the purchase the Cadillac converter like my old van went out. Apparently the bumper to bumper warranty does not cover this repair. Thankfully they fixed this and the short in the rear sit that did not fold down like it was suppose to electrically. After 6 days this time all the electrical stopped working and I had to have this towed to there shop. After having the van for more then a week I got a call saying the electric in the seat is shorting out the rest of the vans electric so it won't run. They now want me to pay $615.00 dollars to fix the seat. The rest of the repair they covered. Lance and Curt the managers in the sales area said its an as is sale based on the age of the van and they have already gone above and beyond. Sad that a garage/dealership would sell such a vehicle that does not even run for 30 days.

This place will try and scam every dollar they can out of you. They sell a warranty that looks to cover almost everything ( except tires, brake pads, wipers, etc.) And costs thousands of dollars. Then when it comes to actually using the warranty they have a dozen loopholes so they can say something listed as COVERED isn't actually covered because it didn't really need replacing, they just figured since they were already in there they could use it as an upcharge. I am disgusted after my experience here.

I have been a customer for many years. I always get good customer service from Phil Goldstein and the team at AutoNation.

Highly recommended! I purchased my vehicle through AutoNation from another state. The transaction went very smooth. Thank you Richie Aboody and your team!

Bought my 2012 F-150 back in September and was happy with it. But then things went sour a month after. Planned to drive to Colorado on a family vacation in October when the front end started shaking. Went to my local Ford Dealer and was informed the truck had the wrong lug nuts on it and many lug studs had been stressed of broke. After AutoNation picked up my truck and found that was the problem, I had 1 broke lug stud replaced and new rims put on because of damage by the wrong lug nuts. Other lug studs were filed to accommodate new nuts. Also found out that the rims and tires were off a 2017 truck making the tire air pressure sensors non-compatable with my 2012 truck. After several phone messages and e-mails left to get this resolved, I'm still resetting my dash light for low tire pressure every time I drive it. Been 3 weeks waiting on why. I neither have time to call or drive over there because of my work schedule. This is an unacceptable way to deal with customers who spend good money on your products and receive this kind of service. Not a happy customer!

I came in with a severely damaged 2004 Mercury Mountaineer and 3 days later was driving a 2017 Ford Escape. My interaction with Cindy in the Service Dept. & Phil Goldstein in Sales, along with P.J. in Finance were exceptional. These folks know their stuff! Thanks to all for a great buying experience!

Don't go here. When this was Tousley Ford it was a great, locally owned dealership. Since the corporate overlords at Autonation bought them out, I have witnessed a slow decline in customer service. You are nothing but a number to these people. I wish I hadn't bought a service contract with them so I never had to step foot in this place again. As a matter of fact, because of the poor customer service, I will NEVER buy a Ford product again.

I went to Autonation and purchased a 2011 Crown Victoria and everyone in the process were super great! Phil Goldstein and Terry Freshwater were fantastic as was Anya Schmit. All worked very hard. Brought my son in because he was in need of a better vehicle but had some special finance needs. This time we worked with Terry Freshwater and Tim Leudtke they found him the perfect car and again Anya worked her magic. Both my son and I enjoyed the whole experience. The finance managers Adam and Steve were exceptional in explaining all the paperwork. Great job to the whole team at Autonation!

I’m extremely impressed with the team that worked with me and ultimately got me into amazing vehicle and gave me an amazing trade value for my old car. As luck would have it the vehicle I originally went there to see was just leaving for a test drive and that person ended up buying it. While we waited Lance Kruger and I just took a walk around the lot. He was honest about my choices and what he felt would be a good choice for me. He showed me this 2008 Trailblazer and I chose to test drive it. John Phelps never pressured me and did a great job selling the vehicle. He even washed it himself when it came to delivery!! Anya Schmidt worked wonders and got me a killer finance rate that I honestly never thought I would get. Seriously this team of people!!

I have bought 2 consecutive F-150's from them and will likely buy from them again in the future. I tend to always shop around other dealers before buying and seem to always end up and this dealer. Sales staff and management is the best I have seen. Very little turnover in staff from the years I have been there which is great to see in the auto dealership industry.

I have bought 2 consecutive F-150's from them and will likely buy from them again in the future. I tend to always shop around other dealers before buying and seem to always end up and this dealer. Sales staff and management is the best I have seen. Very little turnover in staff from the years I have been there which is great to see in the auto dealership industry.

Their Quick Lane Service is a joke. It should be renamed to Slow Lane Service. You wait even though no one is in line for almost an hour to even get service. If buying a car from them-don't get the oil change package-your time is worth more than that.

Don't waste your time here. Don't deal with a sales associate name Phil and his manager Andy, they don't care about you or your car. They said they'll put my car in service Monday morning, I called the service department Monday and they know nothing of my car. I called them the whole week and left several voicemails and no answers or call backs on updates on my vehicle. Finally got a hold of Phil on Saturday morning(6 days later) saying my car has been completed for a while. I'd like to see how they feel with no car for 6 days. I would expect higher standards from Ford dealership, as I was a Ford employee for more than 11 years and would never except this kind of conduct.

I love my new F150 and highly recommend my sale person

There to answer your questions

Really bad

Worst service experience I've ever had in my life.

We just purchased two new cars, a 2017 Escape and a 2017 Fusion. John and Anne were great with helping us get the deal done with the payments we wanted. We will continue to be loyal Autonation customers!

Overall a great experience! Sales rep was non-pressuring in my car buying experience.

We loved working with Casey, our sales guy. He was very friendly, professional, personable, all around just a great guy. We look forward to purchasing our cars from Casey in the future!

Very good experience, everything went pretty quickly and efficiently

Steve was helpful and knowledgeable - nice to work with. The buying process was smooth. Have purchased here before and like the dealership - it was my go place for Fords.

My wife and I had a wonderful experience when we purchased our 2017 Escape. Love the car and loved our salesman Adam Colton. Great guy areat vehicle what more can you ask for. Thank You Bryon and Kimberly Sailes

Not sure what all the negativity is about here, because my experience wasn't bad at all. I bought a 2010 Fusion from AutoNation in June. It's used so I anticipated an issue here and there. I had a brake issue and scheduled an appointment within the 90/4000 warranty period and was told no loaner was available. I need my car to go to work, so I escalated the issue to Mike F. He got me a loaner and I got the car in. They weren't the fastest on the repair because of parts, but Tim in service kept me well informed the whole time. They even diagnosed another issue while it was there, so good catch. Went to pick up the car today and had to thank Mike for all of his help. He even went above and beyond by putting some more gas in the car for me. He didn't have to do that, but it's nice to know that there are still good people out there. It's a rarity and I found it at AutoNation. Thanks again.

First off this place is owned by two women (amazing) however I didn't find that out until I got there. My salesman Rodger was very informational , he explained everything told me. He wasn't pushy he understood the products that he was selling and he made it all about me. The staff was very helpful and welcoming.

If you need service on your vehicle do not take it to auto nation white bear lake. I wad traveling from Wyoming to Minnesota to visit family. My passenger window regulator broke and so i needed that fixed as well as an oil change. I was told to bring it in at 8:30am and they would service it. I waited for a phone call and at noon i still hadn't received one. So i called Cindy our contact in the service department and she said they haven't gotten to it yet. I was disappointed to hear that as we traveled from Blaine in rush hour traffic to get there by 8:30am that they hadn't even worked on it yet. I waited for the phone call to give me an estimate. I finally received a phone call at 2:30pm stating the window regulator would be $707.00 plus the oil change of $59.99. I was very surprised as i had the drivers side window fixed for the regulator and it was $400. Then Cindy stated there was a hole in pinion rack and steering and to fix that it would be $2700. Holy smokes! What!?$%#. I said don't fix that. Talk about trying to take advantage of someone. I told her i would call back in the window. I called my Wyoming dealer and they quoted me $425 the window. I called Cindy back and told her that her quote was high way robbery. She said well i don't know what they charge in Wyoming but it must be a lot different. I stated we only have 1 ford dealer and they are honest. I told her to just do the oil change and of course i had to pay $100 to diagnose the window. It ended up costing me an additional 40 for my oil change. So i essentially paid 100 for an oil change. Again high way robbery. Luckily my uncle was around to help me and found any exceptional mechanic near there. He fixed the window for $370 and the pinion rack and steering and a front end alignment for an additional $539. The total bill was $909. Praise the Lord! For reals. I almost got suckered into over $3k for work. I am sceptical that auto nation might have damaged my pinion rack and steering to take advantage of an out of state women needing vehicle maintainence. I will NEVER go back to this dealership. I'm very disappointed in the lack of trust it gives me for car dealerships.

The dealership initially contacted me but said they'd email or text me photos of the vehicle since they weren't available online yet. Well they didn't. So I would not recommend this dealership at all. I chose another.

Best car dealer..they will work and make sure u got what you went in for..

Dave Swatelle best sales man went in yesterday to find my husband a car as his car broke down we needed one before Monday. He walked out with the car of his dreams. Thank you Auto Nation see you in a couple of months when my lease is due.

Geoff Jelinek did a great job listening to my needs. He took great care in finding what I wanted and equally important what I didn't want (I didn't want to pay for features I wouldn't use). He found the perfect truck for me. Great Truck! Great Price! Great Experience! Go to AutoNation, ask for Geoff.

Just to preface this story: I bought my pre-owned certified ford + warranty at Rochester ford, and they are awesome. I live in the metro so I get most of my service work done up here. They last time I stopped for an oil change at superior ford of Plymouth they rubbed me the wrong way {Told me I needed new rear breaks and rotors when I didn't...}. Long story short I stopped into Autonation on a whim for an oil change. The AMAZING service lady {I didn't catch her name, blonde and super nice} let me know that my PTU was going out on my car and that the staff didn't think the car was safe to drive. I left my car and it was completed by 11am the next morning. They also found a bad tie rod so they fixed that and also realigned my front end. Everything was covered under my warranty and I was back on the road the next day in a SAFE vehicle. I think they did a fantastic job checking the vehicle out and I will absolutely go back. Thanks for everything!

Very respectful of my time. Buying my new F150 was easy. Thanks Pete T and staff!

I've been going here for the last almost 5 years now for my Ford Explorer maintenance. The staff are absolutely great, never had any problems or concern. Costumer service is excellent. I choose to continue to come here even though we moved in different city and have to drive 20 minutes.

Great place to buy a car. Every one was vary friendly

Lisa Willey at AutoNation found the exact truck with the options that I wanted and tracked it for me the entire time from the plant to the dealership. Anticipating all the paperwork and steps to secure my trade in and be able to come in with my old car and drive out in my new F150 in only a matter of an hour or so. Respecting my knowledge of what I wanted in a vehicle, she added only where I needed help and did not overwhelm me with things I already knew. Much appreciated! Extremely helpful and tenacious in helping me get what I wanted.

Everyone at Autonation was nothing but great. My car had died and I completely devastated and not sure I would be able to walk away with a new car. They made it possible , I walked away with a brand new 2017 Ford Fusion with 20 miles . Even though the salesman was my boyfriend (Jacob S.) , everyone there made sure I was doing good and made sure they could make me feel at ease . They made sure to make it a great experience . Thank you!

Very good - was a great way to spend a rainy day. Process was for the most part seemless

Brought my truck in for a oil change. Didn't wait 2 minutes and they were pulling it into the bay. Before I knew it, it was done and I was on my way.

David Aune is an awesome sales Rep. He made sure that in was comfortable with my choice, and he worked with me and was very patient. I'm very satisfied with my choice. Thank you so much!!!

The repair, from what I can tell was done properly, though it was very expensive. One employee wanted to shake my hand twice while I was signing the statement informing me that there was no guarantee, except what was from the manufacturers of the parts used.

Lug nuts swollen. Shop offered after market alternatives. Awesome service

Work was done in a timely manner

Love AutoNation and Pete our Salesman. He always goes above and beyond to make sure we're happy and satisfied. We keep going back and always will.

They would have had a great sale with me if it wasn't for the double talk and nobody seeming to know what's going on. Pressure tactics and plenty of hazy "policies" which change seemingly from day to day. I'll be taking my business elsewhere. Don't waste your time.

2004 crown Vic police interceptor I brought in for service. With online appointment, I requested AC cabin filter be replaced and I called in to have rear defroster assessed to see if it's working. Neither of the items do I see on my service receipt. I do see the recall done and brakes ddf one on front

The prices on the used cars were ok, however the value AutoNation puts on trade-ins cars is awful. Best to sell your trade-in yourself.

People very friendly and helpful, plus great service.

I purchased a new 2013 Ford Explorer from AutoNation White Bear and for some unforeseen reason I have very noticeable paint erosion just above my Ford factory windshield. No one can explain it - or believe the damage. I was told by AutoNation that it's not perforated so they won't fix it. If I want it fixed it would be on my own dime. I have had friends, family and co-workers notice the paint erosion as it's an ugly eye sore. I had a 2002 Dodge Durango with 240,000 miles on it and it had less erosion on it then my 2013 Ford Explorer does. Very disappointing as my family owns seven Fords and two of which were purchased at AutoNation.

Very courteous people. Very quick and thorough. Will definitely return!

I was in for a routine checkup at 10,000 miles. They found the tip of a box cutter blade in one tire, it had barely penetrated, tiny, tiny leak. At first we talked about replacing the tire, but the service tech felt sure he could save it, and he did. Most appreciated.

Very satisfied with the customer service. Dealership was a 4 hours from home but worth the drive. Will shop here again. Thanks Dave Aune and Adam in the finance dept.

Professional, great service, pleasure to work with.

Worked with a great saleswoman, Lisa. Ask for her if you are looking for a vehicle.

As usual, very comfortable with no pressure. We discussed our needs and drove many different vehicles. Once we chose the vehicle we wanted, everything continued to go well. Warranties, additional options, etc... were discussed. Overall a good experience

I am very happy with the total process in finding a car at Auto Nation! Roger helped me go home with the perfect vehicle for me.

I had a great experience. The salespeople were helpful and honest. I really love my new 2017 white ford fusion and would recommend 10/10 to get your ford here at AutoNation in White Bear Lake.

The service department is the best part of owning a ford as for my Ford car it is my first and last Ford I will ever own. It's a.joke it in getting fixed more than any car I have ever owned. So I have gotten to know quite a few service people and they are always great to me. It's always been a positive experience so I would give them an A+ good job I'll probably be seeing soon.

I made the mistake of buying a jeep from Merit Chevrolet. Went into Auto nation, was the best decision I could have ever made. They not only paid off my loan on the jeep but went out of their way to find us something in our price range. We ended up leaving with a Ford Escape. It worked out to be the best decision we could or ever made for our family. Worked with a great salesman named Steve Runkel. My children love our new Escape, won't ever go anywhere else! Only disappointment was only 1 key for the new car.

I tell my friends I would never buy a car/truck from your dealership.

I recently traded a 2015 Taurus SHO for a 2017 Mustang GT. I had an excellent experience at Auto Nation Ford in White Bear Lake and I would recommend them without reservation...a special thanks to Lisa in sales and Mark in finance for their exceptional customer service.

I was very happy with how the whole process went and Mr. Colton was amazing and told me about the best deals as possible and all of the right features too.

This is the third car/truck I've bought from Rich Aboody. He is always helpful and works hard to help me find the car I want without any pressure.

Setup appointment, was confirmed by sales associate. They Said I didn't have appointment, associate checks phone and says they forgot. Sat around for 40 minutes and left... ridiculous

We will never purchase a vehicle for anyone other than AutoNation Ford White Bear Lake. They treat you like family. The dealership is clean. Geoff, is the BEST sales guy on the planet!!! This is our 3rd vehicle from this dealership and there will be more purchases to come. The purchasing process was seamless - no red flags.

like that there's comfortable chairs and coffee and popcorn

I've been going to this dealership for almost 2 decades now because it's always a positive experience dealing with the people there whether you're buying or just looking. They're very friendly and helpful from the showroom to the service center. I've been working with Pete Turgeon last few years. He's a stand-up guy and definitely recommend asking for him. Very knowledgeable and makes things easy.

Had a new rear window installed in my F-150. Rear defrost stop working. Installer left grease marks on my light leather seats and headliner. Rear seat seat belts were re-installed twisted and are extremely uncomfortable to use that way. To top it off, the old window was thrown in the back of the truck for me to dispose of. Because of a tonneau cover I did not realize this until a week or so later. Not top quality work in my mind!

We had a great experience buying a used vehicle at AutoNation. Roger Olsen was an amazing sales person to deal with. Roger was very knowledgeable, kind, respectful of our price range and had a great sense of humor.

Steve Runkel was excellent. Straight forward on programs, he knew the vehicle inside and out, and was very patient during our deliberations. Thanks!

We recently bought our Explorer from AutoNation in White Bear Lake. Such a great experience. This is our 2nd time buying a vehicle from them. They have a customer for life. They made our experience easy and simple. If your looking at buying a new vehicle definitely give Tim Luedtke a call. He will take good care of you!

I had an amazing experience with AutoNation Ford I worked with 4 different people all excellent in there job. I had finally found the Buick Enclave I had been looking for online, but there weren't any pictures so I emailed for more details. I had someone call me that next day which was a Sunday. I couldn't make it up to the cities as I lived 1 1/2 hours away but they kept me informed of the vehicles status till I drove up last week and fell in love with the SUV and took it home that night. I will be back for sure.

Great car buying experience. Was looking around for a hybrid. Had see a older model MKZ. They had sold it that morning. I had thought all I could get into was a older model with lot of miles. They proved me wrong. They were able to find a good interest rate for me as well as a Ford Fusion hybrid/electric with only 35,000 miles. Had the rest of the warranty plus able to get an extended warranty for the life of the lone. Got peace of mind and a nice clean car. Thanks Dave, Andy and jean for a hassle free car buying.

Absolute pleasure to buy our trucks thru Autonation. Richie is on the ball getting me exactly what I asked for. He goes above and beyond to ensure we were happy. Bought 2 new F150s within 30 days from him. Extremely happy with our new trucks. Everyone from sales to management makes sure we are happy. This was 5th and 6th purchase of vehicle's for us from them. If they dont have what you want they will go get it. I will continue to return to them for our purchases.

Sought particular vehicle. Bob Swanburg located and secured the precise car for me.

I had a great experience. Dan Johnson was a great salesman and he got me approved no problem when another dealer couldn't! I love my brand new car!!

We appreciated all the help in giving us the numbers to compare 2 vehicles in buying vs leasing. Only issue was that we were there from 1pm till 7pm. Good thing we are patient people. We will be back for service and future purchases

Went there knowing what I was looking for, found what I liked, made a deal.No pressure.

Good people and dedicated staff. Smooth transaction

This is a worst businessmen ever.

Efficient buying process friendly atmosphere Good inventory selections. Delivery detailing needs improvement

David Sawtelle was so amazing he sat with me for a few hours trying to keep my payments low enough!! Amazing service and a really nice guy!!! �Autonation

Richard Abooty was the best salesman I have worked with. Informative and helpful in every aspect. I was impressed with how he and others worked as a team at the end of the day to make things run smooth. Richard has gone above and beyond in answering my questions as well as being extremely helpful when I had left important documents in the old car. I was panicking thinking I just lost my only copies. Richard again worked with another person there while talking to me reassuring me that the items were likely still there and located them. Definitely won all future business with me and definitely will pass on how helpful you all were.

Sales Associate Pete T. was a key part on finding and delivering the exact SUV we wanted. The SUV was not part of the inventory at AutoNation but Pete was able to have it delivered in a timely manner. This the second new vehicle I have purchased from Pete. This dealership is over 20 mile further than the one closest to my residence. I have had good experiences with this dealership. I even drive past three other dealerships to reach AutoNation.

Just bought our 8th vehicle from them. Sad to hear Dave is retiring but met the coolest and nicest sales guy ever. He has been working for Ford before I was born. Lol. Thanks for everything Phil!!!!! And to everyone behind the scenes there. We'll be back in sure. And make sure u ask for Phil Goldstein.

Richard did a really good job with the buying process! He was great to work with and you could tell he really wanted to help the customer have the best experience possible. I don't feel like the management team did all they could though to make up for all the wasted time I experienced when the wrong car was brought to the dealership. Richard was extremely apologetic and wanted to make up for the mistake, but the managers didn't seem to step in to help provide with me with any sort of compensation.

Sales staff did a good job not pressuring us. Process was trouble free and the vehicle was represented honestly. They even beat our banks financing rate and did it in a timely manner. Great selection of vehicles.

Great experience. Renewed a lease through Dave Sawtelle.

Bought a used vehicle. Worked through Dave Sawtelle and was very pleased with the overall experience and the treatment I received. Great customer service.

Called for an estimate on a part.. picked it up 50 minutes later.. Was remembered (which is wonderful) took 7 mintues in the door and out... and final price was better than originally quoted! Had 5 people ask if I was being helped while the service rep was getting products. Phenomenal experience. Will be singing Autonation praises for quite a long time!

Dave Sawtelle made our process, trading in & getting another lease as simple as possible. He knew ahead of time what we were looking at, had the car & paperwork all ready when we got there. We love the Ford Pass the 2017 Escape has. Living in Minnesota & being able to have the car all warmed up before we get to it, is heaven. Very impressed with the way the 4 wheel drive handled the snow & ice we have had since getting it!

We lease our Ford Escape 2017 & were thrilled with how easy the whole process was. Dave Sawtelle had everything ready when we came in, knew the car we were interested in ahead of time, so it was a quick process. LOVE this car!!! It is 4 wheel drive, so handles the snow & ice here in Minnesota, like a dream. Thing that is off the charts for me is the "Ford Pass". Being able to start the car before leaving work & having it nice & toasty when I get to it is soooo awesome. Also love the integration with my apps from phone:-)

Service "Excellent" as usual. Leasing salesperson was superb.

Auto Nation rules! Loved working with everyone at the dealership. Not only was everyone professionaled they are so much fun.

I have to give a HUGE thank you to the guys at AutoNation Quicklane! I accidentally dropped my wedding ring under my drivers side seat earlier this week. I searched high and low for it but no luck. I went into Quicklane the next morning and they were so helpful! After searching for 10 minutes they advised they would need to remove the seat in order to find it. 5 minutes later they came into the waiting area with my wedding ring in hand! I know they should have charged me for their service but they advised it would be no charge and they were happy they found it for me. I easily would have paid them for this as there was no way I was going to find it on my own. I'm beyond thankful they were able to find it and even more so that they were so understanding! Customer service was awesome and I would highly recommend them!

Recently bought a vehicle and got a warranty! Then the usual happens and had to pay $700 for alternator and a diagnostic! No car available for loaner! This in my view should have all been covered! This place has gone down hill since changing names and mgmt! Have heard many others having bad service and them trying to upscale things not needed! Stay away from this place! Shady people!

My experience was wonderful Adam Colton took alot of time with us and was very knowledgeable about all the vehicles on the lot. A 5 star experience

Only dealership in the state where I would buy a car. Excellent service an experience once again.

I was impressed with how fast T. J. got things done. I was able to trade my 2013 Ford Focus and lease a 2016 Ford Focus within 3 hours. That was very important to me with my health issues. It's the first time I've leased and T. J. did an exceptional job with a lot of compassion for my situation.

I would just like to let people know about my terrible experience with Auto Nation Ford in White Bear Lake and highly recommend not buying or servicing a vehicle there. I purchased a vehicle in May and the purchase process was actually good. My sales rep Jay was helpful and even got a few minor things taken care of for me to help make the deal. Sadly, that’s where the good experience ended. Ive had issues with the finance department, service, and also management. I pretty much feel I was sold a car with many issues that should’ve been discovered prior to selling it and Certifying it. I have had my vehicle in 5 times since May. And each of these times the service was very slow and has left me without the vehicle I purchased for probably about a month if you add up all the days its taken them to fix issues. Three days after my purchase I had to bring it into the dealership because the push button ignition wouldn’t turn off. Shortly after that I confirmed that there was a leak involving one of the powertrain parts. Initially I thought this was just the AC so this issue also was likely something they could have discovered in the certifying process. Ive had 3 door latches replaced, a issue with the sunroof track fixed, 2 issues with knocking or rattling with components near the firewall, and broken clips on the rear fender that required a new fender. During the course of these issues the service was far slower then had I brought it to a local service shop. Several times I was told my vehicle would be done sooner then it was and basically management did almost nothing to try and make things right for a customer who experience many issues. I even gave them several chances to do right by me by continuing to bring my vehicle in and was told by management that they cared about my business and me as a customer. The fact is they simple don’t care once the vehicle has been sold. In my opinion management did nothing to do right by me and continually over promised and under performed. Many of the times I brought my vehicle in for service I had issues and nothing was done to try and do right as they stated, but the most recent one is the straw that broke the camels back. I will never buy, service or recommend them to anyone I know and would strongly caution anyone thinking of going to Auto Nation. Prior to my visit as I had each of these issues I sent messages to Sue, who I was told is the GM at Auto Nation, in hopes that she would do something to make things right and retain a customer. Although I cant confirm this as I never spoke to her and she couldn’t be bothered to reply or contact me directly. She chose to delegate my issue to Rob. During my most recent service visit I was told that a service manager (Rob) would be involved in the process so that they could do right by me being that I was giving them yet another chance to prove my opinion about them wrong. We got my car checked in and he gave me the impression that he would stream line the process and expedite as much as he could. Well after 2 days I received a call from a service rep stating that the vehicle wouldn’t be done prior to the weekend and they would need to keep it longer then the expectation I was given. During the call I kind of felt like I was being fed a line as to how much time/work they had actually done on my vehicle in the 2 days they had it. So I asked some straight forward digging in questions and found out that basically they had completed zero of the 4 things I needed them to do. ZERO! I was pissed so I called Rob immediately to ask what was going on as he assured me this was going to be streamlined. He said they determined the rear fender needed to be replaced and would need to be repainted and that was basically all they had accomplished. I asked him why in 2 days couldn’t they have worked on the other service issues while they waited for approval or whatever from the body shop. He basically said sorry and when I pressed him more admitted they could have done other things while it sat there waiting for the body shop. At that point I just gave up on them and ultimately it took them 8 days to replace and repaint a fender and fix/stop the fuel line retainer from knocking into the firewall causing a knocking noise. 8 DAYS!!! And I never heard from Rob the entire time other then the time I called him. When I went to pick up my vehicle I was met with yet another disappointment in customer service. Rob was nowhere to be found and they didn’t even wash my vehicle. I mean something so simple as a car wash for a customer who has had nothing but issues with them. Seriously think twice about dealing with Auto Nation….aka the WalMart of car dealerships. And honestly Ive had better customer service at Walmart.

Great staff very friendly and patient. They got me the car if my dreams

Had a truck picked out elsewhere and thought I would give Autonation a chance to do better. They sold me a new truck and I was out the door in no time.

Pleased with the transaction. Received a good trade in on my 2010 F-150. Nothing negative to say.

Last night I purchased a 2017 Ford Escape from a very nice salesman named Dave. I told Dave I wanted the new Canyon Ridge color so he grabbed a couple keys and after walking for quite a bit come to find neither one of the keys he had opened any of the cars so we had to walk all the way back to the show room. I finally got to test drive the vehicle and loved it and bought it. I have not purchased a car since 1998. The only issue I really had was that it still takes 4 Flippin hours to purchase a car after all these years you think it wouldn't take so long. This was the main reason I haven't purchased a car in 18 years because it's an awful experience. Hopefully I do not have to buy another car for another 18 years. I read quite a few of the previous reviews and I'm a little scared as to what I'm up against if I ever have to have the vehicle repaired for some reason. So since I've only owned my car 24 hours time will tell I guess.

We had a great experience purchasing my new Ford Edge. Loving my new car. Thanks to the team at Autonation! Jonathan Phelps and Rich Junghans were great to work with.

Pete was great, I inquired online and he was never too pushy about getting me in. He was helpful when I asked and seemed to really care that I got the car that I wanted. Overall good experience, I would recommend to anyone and I plan on purchasing my next car there.

This was my first purchase of a brand new vehicle. As a sales consultant myself I am very critical of the sales people. It was NO pressure to buy and was a smooth purchase. It was awesome that Pete from AutoNation took such good care of me. I have a Ford Dealership in my hometown however I went over an hour to AutoNation because of Pete. Thank you so much for all your help and I will be sending people your way.

After looking at a lot of cars on Cars .com, I found exactly what I wanted at AutoNation. I would highly recommend them.

Thanks for your profession service Terry in our car buying experience.

I think that the vehicle I purchased could have been detailed better and you should get more than one key it was late in the evening but we were promised it would be detailed good

Everyone was very helpful from beginning to end. We had our three kids with us and you know how that can get some times. They were very understanding and very helpful and tried to move the process along as quick for us as they could. We didn't have any bumps in the road at all. I just couldn't believe how attentive they were to make sure everything was perfect! I would highly recommend Terry Freshwater for sales and Adam in the finance department, they were both really wonderful to work with.

Our experience purchasing a Ford F-150 for towing trailer was great. Our salesman, Jon Phelps, answered all of our questions professionally and worked super hard to find the vehicle we wanted. Bob Swanberg helped us shop for a great interest rate for financing the truck, and Jennifer helped us choose the right accessories. Many others were involved - sorry I do not know all of their names. Great teamwork.

I am very unhappy with the service I am receiving from AutoNation. Unhappy is putting it mildly. I purchased a used van, which broke down a few weeks after purchasing. I called the service shop and had it towed there only to find out three days later that the $497 part needed was not covered under their 60 day warranty. I also was not offered a loaner (I was told they had none available) until I called my dealer and then suddenly a loaner vehicle became available. Fast forward one day... Something is not running properly so I call back. They tell me I must wait a week before it can be seen. Two days after I drop it off, they tell me they cannot find anything wrong with the van. They want to keep it one more day and let the transmission guy look at it. Turned out I needed an entirely new transmission. I dropped the van off on Wed, June 22. It is now July 8, and I'm told they still haven't started working on the vehicle and will *hopefully* be able to get to it by Monday, July 11.. I have three children in car seats, including an infant... Hence my need for the van. I have been unable to leave my home now for nearly three weeks because the kids don't fit in the Ford Focus I was given as a loaner, which is not comparable to a van. Absolutely poor service. I have to make payments on a van that I haven't gotten to use for nearly 3/4 of the month. Every day I just get a call letting me know that "these things take time" and "there's other cars ahead of yours..." I will never recommend this dealership. I will never return for any parts, service, or sales, either. Very poor customer service.

I had a great experience. Pete in Sales went over and above, spent alot of time with me figuring out which vehicle was going to work best for me. Rich in Finance was also a real pleasure to work with. Everyone there is friendly and just wants to help you find the right fit for your needs.

I could not have asked for a smoother process when I chose to purchase my new car.

My car was displaying an engine light so I made an appointment to have it looked at. I had to leave my car overnight. It took a day and a half to determine there was nothing wrong with the engine and they charged me $136 even though nothing was wrong with the engine. A month earlier I had the same problem with the car displaying an engine light so I took it into a local repair shop. Within an hour they had me on my way as nothing was wrong with the engine. They cleared the code and sent me on my way without a charge. The same problem and the same solution but one shop handled it quickly without a charge and the other shop took a day and half and charged me $136. I'm very disappointed with Autonation.

Excellent, no pressure sales experience! Davor was very knowledgeable and made the buying experience fun. I got exactly what I wanted and am very pleased! There was no pressure to add accessories beyond what I wanted. Finance staff were very relaxed and I did not feel any uptake pressure. Overall a great experience!! Thanks!!!

This is the second car we have purchases at Auto Nation Ford in White Bear Lake MN. I also get all my servicing there and have had a great experience working with the Auto Nation team. Pete Turgeon has been great to work with on the sales side of the business!

Bought my first truck from Tousley and had an awesome experience. Talking to Pete about buying my second truck from him. Great people to work with.

I had been waiting to buy a new truck for a while and when I finally pulled the trigger, I was happy I chose autonation. Davor helped me find the exact truck I wanted and was honest and knowledgeable about everything. Finance got me approved quickly and before I knew it, I was driving off the lot with my brand new XLT. I really couldn't be more impressed with the service, cleanliness, and overall customer appreciation at autonation.

Had a very good experience buying my new car. Dan answered all the questions I had and explained the paperwork as we went through it. He also showed me the features of the Escape, plus went over the operation of the car so I would feel comfortable driving it home. I would definitely come back to AutoNation and recommend it to others.

Autonation was an A+ dealership are salesman to the financial end was excellent in customer service . We will recommend to anyone searching for a vehicle .

Great Lisa Willey was my saleswoman she worked with me and the budget that I had

After being frustrated trying to work out a fair lease on a vehicle for my business at other Car Dealers I finally ended up at AutoNation. They were very easy to work with and within a couple hours I walked out of there with my new vehicle. Thank you AutoNation for your professionalism and your consideration for the needs of the customer. I also want to thank you for the speedy and excellent service I get whenever I bring the Escape in for Maintenance. I will certainly be in to lease the next vehicle for my business. Thanks for everything!

Geoff worked with me for over 4 months to find just the right vehicle I was looking for. He found it and Ann deStAubin made the buying process easier than going to the grocery store. Thanks to those two - I will be a loyal and repeat customer!

The service, quality and the employees help make buying a great experience for over 40 years.

Our salesperson, Jay S., was awesome from beginning to end! He was very conscientious of finding us the vehicle that we wanted. After our decision was made, Jay followed through with the sale and the detailing of our new vehicle. We had a few bumps along the way, but Jay made sure everything was done to our full acceptance! Jay, in our opinion, is a very nice person and strives to make his customers happy. As an excellent salesperson, Jay is an asset to the sales team at AutoNation in White Bear Lake and we will refer anyone we know that is looking for a vehicle to him and AutoNation.

Purchased a 2016 Explorer. We went to the dealer early in the morning, and were on a mission to make sure that we test drove the three vehicles that we were considering. We loved the Explorer, but still wanted to test drive vehicles at other dealers. Our salesperson was fabulous! He fed us lunch, and then when we told him we still wanted to check out other cars, he was totally considerate of that. We left, test drove the other vehicles, and called him after out test drives and told him we wanted the Explorer. Hehad our vehicle all ready for us when we got there, we signed the papers and BOOM! Done! We also had an issue with the sunroof not closing, and drove it right over there and it was repaired immediately. Can't ask for better customer service than that!

I just want to say how much I love the team at Autonation. We had quick financing that we were pleased with and drove off in a new car. There was one minor hickup with financing in which Anne and Adam graciously fixed immediately...despite the fact that we were less than nice about it Having a sales and auto finance background, I am always quick to judge these situations but I must say I'd recommend any of my family and friends to Autonation. The sales and finance team were professionals and did what was needed to not only gain our business but to ensure that we refer them. Great job ANFWBL!

Autonation Ford is a great place. I had Jacob as my sales guy, and he was awesome. He was very patient and kind.

Always treated well and things get done right. They want to make the customer happy. We are a Ford family. We always go here for all our cars and service needs.

Went in for oil change, tire rotation They have the best service and do such a great job.

I bought a vehicle here end of December, only to find it needs over $5000.00 of work, and that they are lying to the attorney general. I would NEVER buy another vehicle from a company that doesn't stand behind their vehicles...VERY POOR CUSTOMER SERVICE! Well their lies have made them the pathetic, company that takes advantage of poor people!

I would highly recommend AutoNation! After stopping at 9 other places AutoNation was the only dealer who understood what I needed and found it. They were not pushy and actually listened to my needs/wants. Everyone was so friendly and helpful. The overall process who easy! 3 days later I noticed my antenna was missing, I called them and they immediately fixed the issue (which was very minor). I can't say enough good things about them and will be a return customer. Thanks AutoNation

We went into Auto Nation to look at the new Escapes and we drove away with a brand new 2016. We were so completely satisfied with our favorite salesman Dan Johnson and we would always go back as long as Dan is there. Our children now go there and they always ask for Dan also. Dan knows his cars and he knows how to please a customer. Dan has been our salesman for many years now and I would always recommend people to see him if he is there. So far everyone has drove away with a new vehicle purchased from Dan that we sent to him. Great job Dan Don and Bonnie Forga Little Canada Mn.

Fantastic experience. Love our new truck. Richard Aboody was wonderful to work with, he bent over backwards to get us the truck we wanted AND HE DID! CAN'T SAY ENOUGH GOOD THINGS ABOUT HIM. Bob in financing was so easy to work with. Made us feel so comfortable. Great experience. Great dealership.

Geoff J was great to work with. Made the car leasing experience enjoyable. The entire dealership was great to work with!

I always get treated like I am someone special from Cindy and her mechanics. They do the best every time for me and I always come away satisfied. I tell all my friends about the great service I receive there.

My experience buying a brand new care was amazing.. Kind a caring people.. Dan the Car man your so kind, helpful and will send you all of my business and will spread the word how you took care of all of my concerns and questions.. Thank you ¿¿¿ very pleased.. Angela..

Time at dealership a little too long. Partly my fault. Otherwise great service from my sales guy, as usual.

I was very pleased that the customer service of the salesmen.

JP went over and above when helping me decide what car would work best for me and what I was looking for in a car. He listened and didn't try to convince me or push a car on me like some sales people, If you go to Auto Nation ask for JP he will listen and look for any rebates you may qualify for.

I had just filled out a little information request about getting some about a new 2015 Focus and I was surprised to get a call from Drew in a matter of just a couple of minutes. I looked at one the very next day that Had the engine transmission combination that I did want. The car did drive better than I thought it would. I did not feel like it was a high pressure situation. That is important to a lot of car buyers and the dealers that do not try to use high pressure sales will be the ones that do the best in the long run.

Ive had bad dealer experiences before, but none this bad. I had made an appointment for friday at 8 am. It was for a recall on my van and also to repair a tire. They called me at 2 pm and said that they hadnt got the van in the shop yet and would call me by 4 pm. When they called at 4 they still had not looked at it and said they would call me by 2 pm on monday. When i said that i would need a loaner till then they said that was fine, but i would have to pay for it. I told i was on my way to get my van and to have it ready. I waited a good 20 minutes after i got there before i had my van back. I filled out a survey card which was poor all around and never recieved any feedback. So it goes without saying i will never buy a vehicle there or have one serviced ever. And to be sure i will tell everyone i know and dont know not to as well. Do someone right and they will tell ten people, do someone wrong and they will tell a hundred.

Best dealership to buy a car and everyone there was great to work with. Third vehicle I bought there and I plan on my future cars being bought there.

Wonderful experience! I drove in, dropped the car off, they gave me a loaner and I drove home. They called me two days later that my car was done. I picked up my freshly washed car and drove off and it worked better than new! Everybody was friendly and knowledgeable, especially Travis Maroules, my service director. I would certainly recommend getting your car fixed here. (Ask for Travis)

I bought my car from then five months ago and have yet to get my title. This will be my fourth time calling and reminding them! Will never buy another vehicle from them again

It was a good experience (as far as buying cars go) the salespeople really went over the top in terms of meeting my needs and expectations. They allowed me to take the vehicle home and put it in the garage to see how it would fit and then when I brought it back gave my wife and I the attention we needed to get the transaction completed.

We had a great experience working with Kevin Carter and Geoff Jelinek. Look forward to our next purchase.

The car was a wonderful gift. The process went very smoothly- everything was arranged, All I had to do was the final paperwork. Stephan Runkel is a good salesperson and was knowledgeable about my vehicle. I would recommend AutoNation and Steve to anyone.

AutoNation Ford made car shopping easy and stress-free. Pete, the gentleman who helped me, was very professional and showed incredible customer service! Pete respected my needs in regard to budget and what kind of car I was looking for. I would recommend AutoNation Ford to anyone in the market for a car.

It always takes too long to buy a vehicle but they pushed us through as fast as possible.

As always, the AutoNation Ford White Bear Lake Team took care of my oil change and tire rotation quickly and professionally.

I leased a Ford Focus from Auto nation The sales person JP was very helpful and worked diligently to make our experience a good one.

I leased a Ford Edge from AutoNation Ford. The service was friendly and fast. By the time I made the decision to driving off the lot was under two hours which included vehicle prep.

Dan-Bobby and Ann did a great job of getting right back to me and keeping me informed during the buying process- Thanks Autonation Team

Richard helped me find my 2011 Edge SEL. I love it - everything I wanted and more! Thanks Rich!

We are so happy with our purchase of a new Ford Focus. Billy was fantastic! Through the entire car buying process everyone was extremely friendly and accommodating. Great place to purchase!

excellent dealership dan h. & ann st aulbin handled my purc.so perfect thanks

Auto Nation Ford in White Bear Lake, MN (formerly Tousley Ford) has been my dealer of choice since 1995. In that time, I have never had a negative experience and always come away feeling like the staff there truly cares that my vehicle is right the first time and every time. The salespeople I've dealt with have always been great and my service advisor, Cindy Anderton, has never failed to exceed my expectations and has routinely gone the extra mile to make sure I'm taken care of.

Bought a 2011 ford escape may 2014. Been in service 9-10 times since... Transmission issues, alternator, wiring, leaks,steering gear, and gear selector plus more issues i forgot about because its been there every month... They are charging me 1700 dollars for this repair now and they wont do anything at all.. Their certification is worthless as it really covers nothing... BEWARE DO NOT BUY ANYTHING FROM THIS PLACE!!!!!!!!!!!!!!!!!!!

My experience was the best I ever had purchasing a new car. We were able to walk around at our own leisure without feeling pressured. We got a fair price on our trade in. I am very pleased with my Edge.

Bought a 2011 ford escape may 2014. Been in service 9-10 times since... Transmission issues, alternator, wiring, leaks,steering gear, and gear selector plus more issues i forgot about because its been there every month... There charging me 1700 dollars for this repair now and they wont do anything at all.. There certification is worthless as it really covers nothing... BEWARE DO NOT BUY ANYTHING FROM THIS PLACE!!!!!!!!!!!!!!!!!!! Would give this place negative 100 stars if i could!

Fixed a no-heat issue I was certain would cost $1000 due to the things I was reading on internet forums. Repaired air-blend actuator motor (very labor intensive, Haynes manual advises home mechanics to avoid attempting it), replaced a tensioner pulley which I knew was going due to the squeal, flushed the coolant, changed the oil and rotated the tires for $950. I was expecting $1000 for the heat issue alone, so was happy with paying that. Normally, I don't bring my trucks to the dealership for repairs, but wanted a Ford guy to be the one to tear the dash apart. A good choice, I think.

I have bought several vehicles from Autonation and continue to receive their great customer service each time. Top to bottom they are awesome dealership to work with. Thank you Automation!

Easy Appointment, Quick Service, Knowledgeble Personnel, Recall Completed and drove Home in a Clean Ford Escape both on the inside and outside. Am happy I returned to place that used to be Tousley Ford where we purchased many cars and trucks in the past.

First time in the dealership and had a great experience. Staff was very friendly. Would recommend anyone to there.

Well where do we start. Pete is AWSOME!! when I called on a vehicle they where advertising, he was telling me he wanted to repair and clean the vehicle before he wanted to show it to me. I told him it wasn't necessary and time was important to me and my wife. he booked a appointment for us. when my wife and I where un able to show up on time for the appointment he called us and made sure every thing was good. we where able to re schedule with him at a later time that day. when we showed up he greeted us and had a car waiting to take us to the vehicle. we purchased the vehicle on the spot. he had all the repairers done early as with the financing in order with a awesome interest rate. I was vary happy with the purchase. I had a small problem with the vehicle and called Pete to see if he could help. he got me over to service where Cindy booked a appointment for the vehicle. they had the vehicle repaired in 1 day. I cant tell you how important it is to my family that we where able to find a dealer that really is flexible to fit the time constraints we had. i'm a busy professional that will work on average 70 hours a week and Pete made everything real easy. From my whole family thanks for helping us replace our stolen car!!!!

Geoff did a great job. Tonneau cover poorly designed, but the truck drives and trailers nice.

Our sales person is great at getting us what we are looking for. He asks the right questions so we don't overlook any accessory we may have hoped to have on the new vehicle. While it takes a long time to complete the purchase it is worth it in the end.

I am a co-buyer with my daughter, I believe we received the best support we could have during this long process.

Everything went well. We are pleased with the vehicle.

This is the second Fusion that I have bought from Auto Nation. Billy L was fantastic to work with, he went beyond to keep me posted and up to date on all aspects of my vehicle as I was waiting for it to be built. Ann and Jean also were fantastic to work with. I would recommend Auto Nation to anyone.

The salesman Dave was very helpful in finding the right truck for me. I picked from trucks already built so the color I wanted was kind of a challenge, but Dave came through for me! I used to own a 2013 F-150, which in 30,000 miles it performed perfect not 1 problem. I was concerned by the change to the aluminum panels, but after I researched them I found they were just as durable as steel. The truck 2015 F-150 super cab is even quieter than the 2013 and when driving it seems like it drives itself. The re design on the front suspension is noticeable on the front tires, they wear better in that there is no noticeable edge wear or cupping from turning or curves. I couldn't be more impressed with this truck! I've had the vehicle 3 months only 3,000 miles and I'm already getting 22 mpg city/ hwy I can't wait to see what I get on just the Highway for mpg. I don't think anybody is going to surpass the ford trucks anytime soon. My hat is off to Ford for making such a wonderful product and thanks to the men and women especially that make this product happen,work force makes not only the vehicle but also Ford Motor Company. Thanks I love my truck!

Michael was great to work with he really cares about his customers needs

Tom Rode was very easy to work with. Not pushy like experiences I've had at other dealers. The vehicle I bought ended up having a bad wheel bearing and it was repaired immediately with no questions asked. Andy, the used car manager, worked with me on this and was very accomadating. I would recommend Autonation to anyone.

I've owed this truck for 3 months, and I haven't ever been in a quieter vehicle. I had a 2013 f-150 and I thought that ford couldn't make the vehicle better. I was wrong, the vehicle is quieter,really strong, lighter I get around 22 mph combined city and highway. On the highway of course I get much more. The truck almost drives itself, the front suspension is better, you can notice on the front tire wear no cupping from taking curves or corners. Don't let the aluminum body scare you into thinking it's not steel, the panels and box are just as tough as they always were. My hats off to ford I don't think any manufacturer will ever beat them on accomplishments they achieved. Thanks to Ford and all the great employees that put out such great products!

This is the second time we've used this dealership to purchase a new vehicle in the past 2 years. The staff is very friendly and helped us to narrow down to our perfect vehicle in a fairly short period of time. We came in looking for either an Edge or Escape to replace my wife's mid-size SUV and were pleased with the selection and options that were available on the lot. Rich, our salesman, was able to help us quickly focus in on what we wanted and did not try to push us into a more expensive vehicle although we ended up with the Edge due to the comfort of the seat which is important due to my wife's back issue. The deal was quickly initiated and finalized and even though we were there well past their regular hours on a Saturday we never felt rushed or that they were cutting corners. We highly recommend this dealership both for the level of care that the sales force demonstrates and for the fact that we've consistently received the best price when compared to other dealers in the area.

Dave at Auto Nation explained very clearly the many options available to me offered by Ford. There was no pressure to buy. He wanted me to be comfortable with my purchase. I went with the F150 XLT, and am loving it!

I brought my 2002 Thunderbird in due to a warning light. Three or four hours and nearly $500 later my car was fixed (coil needed to be replaced). They damaged the hood and fender by leaving a tool under the hood but did not acknowledge that they did the damage.. It cost me $1,000 to have it fixed at a reputable dealer. I would never return there for anything!!!!!

We had a great experience with AutoNation and was referred by a family member. The comparison from other dealerships to AutoNation was like night and day. They really give you fair prices and do not work on commission so there is no pressure either from the salespeople. Overall, I will definitely come back when I need another vehicle and would also recommend this place to family and friends.

We came in looking for a used AWD vehicle and found several to choose from. The Salesman that dealt with us (Mark Jersild) was great. We purchased a 2012 with low mileage and are very happy.

We have leased or bought 8 vehicles throughout the years and continue to go back to Tousley/Autonation. This experience is like the others. There's no pressure to buy and always a good selection of new or used vehicles. Highly recommended

Jonathan our sales guy was great to work with. Great doing business with them.

We recently purchased an Escape. We have purchased or leased 4 cars in the last 15 years.

We filled out our applications on-line so it didn't take very long to find the car we were looking for. After looking at cars out in the parking lot we decided the "Taurus" on the show room floor had what we were looking for.

I bought my Ford Escape on a very busy day and I have to say that the coordination between sales, trade in appraisal, and finance went quite smoothly considering all the paperwork required. I enjoy driving the car..At my age (86) I do have trouble with the Owners Manual instructions. I have been offered help and will use it.

Our experience in buying our new Escape at AutoNation Ford White Bear Lake was outstanding. Bob Bachmeier was one of the best, if not the best, sales person we have ever encounted when buying a car. Bob Swanburg (Glenn Perkins' relative) was also very professional in the final stages of the procedure in explaining the various protection options. And the lady who took us through the various add-on options was outstanding. We look forward to dealing with AutoNation Ford in the future.

great, I would recommend a friend. I was treated very good. I treaded in a 2013 MKX for the new 2015 explore.

After a negative experience, Manager Mark did a phenomenal job following up with me to ensure the issues were resolved... he truly went above and beyond to earn our business back. It takes a lot of guts to admit a mistake; it really meant a lot!!

I decided to purchase a new Ford Focus Hatchback and went into AutoNation to check them out. I was greeted by Tom Rohde, who took me around to look at what they had available. We went for a test drive and knew it was the vehicle for me. The trade in process was easy and everyone I worked with was professional. When my car was ready to go, Tom helped me set up Sync and went over the features of the car. I have had it now for 1 month and love it. I would recommend AutoNation and Tom Rohde to anyone looking for a car!

Easy from the start. Did most of the sale at home. Guys were friendly and accommodating. Ended up with a great car and confidence to buy from them again

Took car in for service, in and out quickly. Great service, great team. Great dealership. I'll be back for all my routine service and maintenance.

This is the one of the best experiences we have had buying a car Thank you very much.

All service on the truck since we bought it from Tousley (now Auto Nation) in 2011 has been performed there, and has been consistently quick and complete. Well done!

i had a problem with the hatch on my Escape, made the appointment and brought my car in for repair. I was treated with respect by everyone at AutoNation Ford. The service is fast and so organized to get you in and out with no delays. Very professional. I appreciated the fact that they know who you are!

It was a terrific experience I went into the dealer expecting to be turned away without being sold a car, and I left with a new 2016 fusion and I love the car!

The experience was so easy and my salesman knew what I wanted and didn't waste my time telling me about things that didn't pertain to me and I really, really appreciate that.

My daughter and I purchased a new Ford Escape from AutoNation in White Bear Lake MN. The Sales Department was exceptional and outstanding. The salesman was very patient and kind while we tried to find the "right one" for us!

They are quick, professional and communicate well. Thanks for the great services! I will be back!!

purchased a new camper recently, my old truck was just not up to the task. explained my needs, my salesperson [Bobby} made his recommendation and off we went to see if Autonation had what I needed in stock, of course they did. the financing went smooth, while waiting for approval from the bank we found out that the new truck was 7 in longer than the old, new might not fit in garage, Sales mgr told us to take it home to make sure it fit, made it with three in. to spare. Never had a dealership do something like this before.. Drive past Auto Nation many times a week, never thought to stop in. glad I did.

While visiting in MN, we viewed cars at the Ford Auto Nation in White Bear Lake. We were satisfied with the showings and bought an automobile. Those with whom we dealt were quite professional and we were treated very well. We would recommend the dealership to anyone in the area. Don and Joyce VanderLinden

I have bought many vehicles and also get all of them services at Auto Nation Ford. They make it all easy and a great experiance!!!

We had exceptional service, at Ford Auto Nation. From the time we entered through the front door to the point we left (with a new Ford Escape) we were treated with respect, and had every question answered for us. They were able to work out an agreed upon deal and did whatever they could to make this happen. We want to also do a shout out to our salesperson Richard Aboody . He answered all of our questions, worked patiently with us, and took care of us from the beginning to the end of our process. We had to stay to finish paperwork after they had closed and he continued to be gracious and attentive to us while the final paperwork was done. This will continue to be the place that we bring our vehicle for services and also buying/selling of any future car purchases

I bought my Ford Escape at Autonation and I love it! Everyone was very helpful and knowledgeable of the vehicle. I especially appreciated the extra help with some of the fancy gadgets in the vehicle. They took the time, even though it was closing time! I would definitely recommend Autonation Ford in White Bear Lake!

These folks were more interested in explaining how great their dealership is and making small talk than telling us about the vehicle we were interested in. They actually did very little to sell a vehicle; their efforts were directed at selling their dealership. There were discrepancies that they couldn't really explain to our satisfaction. Their offer on our trade was insulting. The warranty listed on their website was deceiving. We will not be back. I'm attempting to buy a decent used vehicle. I'm not in the market to buy an auto dealership.

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I worked with Pete Turgeon to help me find a f150. He was very helpful and answered all my questions. He's not a salesperson that is pushy and I really like that. It took me and the wife a couple weeks to decide which truck we wanted and Pete helped us every step of the way.

I purchased a 2015 Ford Escape from Automation ford in White Bear Lake Mn. Everyone at this store is so helpful. The finance people and especially my salesman Jerry Peterson was so helpful before and after the sale I have only one fault to say and I was disappointed that I was not told that the car did not have GPS capabilities and that the SYNC turn by turn would discontinue after a year. I do believe all these things should be explained as I would have chosen a different model of escape. All in all I would purchase another automobile from Automation ford in White Bear Lake Minnesota

I had excellent service with friendly/competent technicians! Thank You Travis M. and all the technicians involved with servicing my truck.

We purchased our 2012 Ford Escape at AutoNation and bring it in for oil changes and tire rotation under the VCP plan. At the last visit my service advisor, Scott, informed me of a calibration recall. I acknowledged I knew of the recall but would come back for it at a later date. Scott said they were already hooked up for the download and would be done shortly. This was an unexpected bonus. The QuickLane team is always on top the needs for our Ford.

We just bought a new 2015 Ford Explorer Limited the other weekend and couldn't be happier!! Dan H. in sales was great to work with and AutoNation gave me a great price- the same vehicle was at another dealership 3 miles from my house, but I knew I wanted to buy from AutoNation because my parents had nothing but good things to say about them when they bought their F150. I am very satisfied all around and I love my new Explorer!

Always good service along with quality.

Had an issue with my 2013 Taurus contacted the original dealer on 6/17 that I bought the car from and they told me it would take over 2 weeks to get it in and looked at. AutoNation was able to look at the next day. The provided excellent customer service from the service techs who worked on my car to the courtesy driver that brought me to work. I would recommend them to anyone having an issue with there car!