Steer clear of this dealership! What a hustle they are running. We wanted to buy out our lease, and they made it as painful as hell, because we weren't financing through them nor buying their ridiculous warranty. It took a week, and then three+ hours in their office just to get a purchase agreement. I would NEVER step foot in there again. The guy in the financing department was a jerk, and the manager, Curt, was even worse. Buying a car? Consider yourself warned.

Tony the salesman was wonderful. Very knowledgeable. I would deal with him again. The finance guy was another story. We decided we wanted to purchase the car by 9:30. We sat and waited for hours to get the finance person to figure things out. He kept saying it would take 15 minutes, but we wouldn’t seem him for an hour or more. We didn’t end up leaving dealership until after 1pm.

Dave Sawtelle has always been very helpful in helping with my new lease. I have lots of questions and he is very patient. I have leased from Tousley Ford/Auto Nation for over 28 years. Never a bad experience.

I wanted a mechanic to review the faulty operation of the retractable glass roof to give me an estimate for repairs. I was told they would charge me $130 just to look at problem. Repairs would be in addition. That is totally ridiculous and unacceptable. I was going to purchase a new Ford vehicle but will now look elsewhere . I am sick and tired of your cheap service charges just to give me an estimate. It would take all but five minutes to diagnose the problem and provide me with an estimate for repairs. In the world of business we call this dumb marketing. You lost a new vehicle sale and long time customer over your cheap approach to making a buck. Good bye!

The right parts on hand Thank you for your time

Highly suggest!! I bought a Ford Edge here last month. Had some hiccups on my credit score but Jean worked very hard to make sure I got approved for a loan! My plates took a while to come in and I got a parking ticket because the 21 day temp expired, they paid for the ticket no questions asked Brought it in today because my tire light came on. (I happened to run over a nail, oopps) Cathy the service manager was very helpful and honest and didn’t pressure me into buying a new tire, even tho it couldn’t be patched. Said to come back when I was ready and she would help! Even threw my new plates on and washed my car for me! Very friendly staff! :)

Ok car buying experience. Kinda to be expected when purchasing a vehicle at a dealership. The first few people I dealt with where very friendly. I ended up purchasing a used truck. I usually do all my own mechanical work to my vehicles so I don't have to deal with service department horror story's. But the finance guy was extremely friendly at first. But once I declined a warranty coverage, he became extremely pushy and his attitude completely changed. Everyone else was friendly though. Seems like most negative reviews are towards service department. I'm sure happy I didn't purchase that warranty.

Great service

This was the worst service I have ever received by a dealership in my life!! I bought my car Aug 2017 and I still haven't got my title its Dec 2018 . Took 3 month of leaving voice mails and I finally went up there to get them to explain why ,only to discover they never had it signed over from the previous owner when they bought it in an auction! I am still trying to get the title today. When they finally did their jobs the title lady submitted the paperwork but did not have my title expiated so now I have to go down to the DMV pay for their mistake and I'll finally get it after 16 months!! I would never ever recommend them to anyone.

Excellent customer service and follow up! The process is always long when buying a new car, but the friendliness of the staff and the updates along the way were much appreciated.

I went to buy a 2006 F150 and the truck was great until I was about to get in and drive away. I looked under the bed of the truck in the lighted Sally port and the beams under the bed of the truck we're almost totally rusted out. I picked 6 inch pieces of rusty metal off this thing. The salesman minimized it saying oh we'll just throw a bed liner in it. A bed liner does no good when the support under the bed is gone. Ridiculous. Was totally almost ripped off. If you go to Auto Nation do not buy the 2006 F150 extended cap Fx4 metallic grey truck. Very dissatisfied.

Sadly my experience was less than perfect. Got the run around multiple times when I set appointments to see a vehicle that was not available. Sales managers blowing smoke and making excuses for each other...if this wasn't the exact vehicle I had been looking for over several months I would have walked. Both sales people I worked with did their best and I appreciated their inexperience. Bit of advice....don't celebrate your victory out loud when you're walking into the 'fish bowl' everyone on the show floor can hear you. Took car home and just over 24 hours had to take it back for service. Hoping this will be my last visit and last experience with them. Proceed with caution!

Very pleased with my experience at Autonation Ford White Bear Lake. Kurt, and Colton Smith were outstanding !

Great place. Great people. Fast and Clean!!

I am waiting for feedback from the collision center . I was there regarding a paint problem on my 2015 Explorer's hood. I was there on November 14. Your help is appreciated. Donald Meyers

i buy a new car 4months a go i lke it this is my 5th new car a buy im happy

We worked with Colton Smith and Kevin Honeycutt to drive away in our new (to us) Ford Flex. The experience was wonderful and they took care of us. We drove from Indiana because this was the only location with our desired vehicle in our desired color and much more!

Good service. You'll pay for it though.

Just wanted to give a big thanks to the AutoNation Ford staff, especially Mr. Steve Minar. From the minute I pulled in to the the service bay the customer service started with a big smile and welcome. The staff was outstanding and very professional from start to finish. Steve did an awesome job of keeping me inform throughout the whole process of my vehicle be serviced. He informed that they were a little behind due to the number of vehicles being serviced but assured me that they would have it done ASAP. Due to the work load Steve call me again to let me know that the vehicle would have to be kept for an additional day but they would only charge me for the one day for the rental. I picked up my vehicle as scheduled and all went well. I am pleased to see this type of service is still available, in this time and age the little things like good old Customer service make all the difference in the world. I have to say it makes for a great atmosphere and environment seeing how most customers I’m sure come to most dealerships with the attitude that they will be overcharged or miss treated, so have that friendly atmosphere sure goes a long way. The establishment was clean and well kept and user friendly. I highly recommend this dealership and service department and I say this without reservation, as I was not or am I endorsed by AutoNation Ford, I did this simply because I am a happy and satisfied customer. Thank you again AutoNation Ford and staff!!

The Ford Flex was serviced in a timely manner, excellent service advisor. Will continue to have car serviced by Auto Nation.

The team was very helpful. They found me a better rate than what I went in with. The sales person kept me up to date on the vehicle I was interested in before I decided to finally go in and purchase it. Great overall experience.

The Flex was serviced in a timely manner. Great service advisor.

Great friendly staff..very knowledgeable of there products..no appointment but the turn around time was very efficient..great coffee and popcorn!,

I get my tires rotated every oil change. The rear brakes were worn past the replacement level. Why was I not told the previous time? They recommend action I had done previously

The best experience I have ever had buying a car. From the sales person Phil Goldstein. Who was great and very helpful. To the finance person JP. He shows us everything and made it very easy to understand. Then from all the other sales personal and office people who stop by to ask of we needed anything. It was a great experience. Thank you for making it a good day to buy our car.

Courteous Staff, efficient quick service, comfortable waiting area.

Other than having to keep it overnight,( I had a loaner), my experience was excellent. Steve went out of his way to get everything done I needed. Even a under warranty leak check, found by Quick Lube, was found to be negative. A clean cabin filter, a quick vacuum job, a wash and torqueing my wheels after a rotation a month ago, everything was absolutely perfect. With a long trip planned, in the nasty cold weather, to way up north, at least I didn't have to worry about anything, except the dang deer in the road and the icy roads!! It was 3° in Bemidji!! Thank you Steve!!! Sue Dwallibee

I needed to have a repair done under warranty within 24 hours to leave on a driving trip. AutoNation Ford's service staff came through for me and completed the repair in 18 hours. Great teamwork between the service writer and the mechanic!

Brianna went above and beyond with helping me find the right fit in what I was looking for! Highly recommend her to anyone!

Really great service from the jump! I was searching for a car after my car’s heater broke (at the start of a MN winter too!). I just wanted a great car but a better deal because I’m fresh out of college and can’t afford $10,000+ cars yet. The moment I stepped onto AutoNation’s lot, they were super nice, helpful and supportive throughout the showcasing and buying process! Richie, Anya and everyone else really made sure to explain what I was buying and breakdown of the car’s features and price. The bank I was using to finance my loan was not communicating with me as much as they should have, but AutoNation made sure to pick up where the bank could not! I’m really happy I stumbled upon this dealership and when I’m ready to buy another car again, I’ll definitely make sure to go here. But for now, I’m enjoying my 2013 Ford Fiesta, courtesy of AutoNation!😎👌🏾

I had just sold my 02 F-350 and was looking for a newer vehicle to pull my boat; Chase worked with myself and my fiancé over the phone and sent me multiple pictures of a used F-250 that they had just taken in. When we arrived to take a look at the truck Chase had it pulled inside so I could look at it under the lights and be warm. Once we found out that truck wasn't what I was looking for Chase went out of his way to find a new F-150 that would work for our family and still tow the boat- Thank you!

We drove from North Dakota for the deal on our new F-150. Chase had the truck ready for us and made the deal easy.

Poor customer care, bad deals, no coffee, typical low class dealership

Took two days and staff seems a bit crabby

Service was good. Updates received on-time. Costs were a little higher than other service centers. If loaner needed you will need to wait vs just doing a drop off.

Excellent Service - Fair Price

I made an 8:30 AM appointment, dropped off the car at 8:15. Finally I got a call at 4:00PM when I learned they HAD NOT LOOKED AT MY CAR. They asked if I wanted to leave it there for the weekend - very funny.

Our experience purchasing a used vehicle was great! Our salesperson, Lisa S, was wonderful. She listened to what we we were looking for and was conscious of our budget at the same time. She spent time finding us several options that met our criteria (which wasn’t easy!). We walked away with exactly what we needed in regards to vehicle size, mileage, and price. I cannot say enough about how wonderful she was to work with.

Terrible service and customer care. Shop at your own risk. Very low class dealership.

Purchased many vehicles from dealerships, this was by far the worst experience ever. We had a vehicle picked out prior - called ahead 1.5 hours that we were coming in - we get there and the sales staff pulls the "some one else is looking at it right now" we waited 20 minutes and were able to go see the car. the car was ice cold - hadn't been started in the past hour. started driving and noted right away the tires were howling. Tires "passed" their used vehicle inspection - when i argued over tread depths - the sales manager measured the tires with me - said there was plenty of tread - I zeroed his gauge for him because it was 2/32" off - tires measured 4/32" which is DOT minimum. After a debate about that they were not willing to even split the cost of new tires off the purchase price. $250. Really? We still decided to purchase the vehicle. We had current insurance in order to purchase the vehicle - Their company policy is we must insure a vehicle prior to purchasing it. That is not state law. We are covered for a minimum 14 days after purchase with current insurance. So we insured a vehicle we did not own yet in order to purchase it. Went into the finance office to sign the paper work and hand over the money - to be in there for an hour with him trying to sell us unwanted extended warranty coverage. After the 10th "NO". he left and came back with more numbers on how we could afford extended warranty. I left the room, and he tried 2 more times after that. Autonation is very lucky to have had that sale. Almost put the person i was helping in tears. We looked at the car around noon, and finally left there at 5pm. 5 hours. to purchase a vehicle already picked out. with cash. We will never be back here for any vehicle purchases. We ended up meeting family members at autonation who happen to be buying a brand new vehicle. well... trying to buy... the vehicle online that they chose to come in and purchase was misrepresented. It showed the purchase price of $24,000 after rebates and such. With touch screen nav unit. When the car came around they discovered if they want the vehicle with the touch screen that would cost closer to $40,000, and the pictures online were all generic interior pics, not actual. The old bait and switch routine. Extremely unhappy with their business practices, service, and overall attitude. I hope the average consumer can look beyond the BS like I did. Having worked for multiple dealerships in the area and being a master certified technician now managing a repair shop myself, this was unbelievable. Go anywhere else to purchase a vehicle. I hope their service department is not run the same way. There is a reason why my repair shop doesn't even buy parts from them. ***UPDATE*** Salesman showed us the book value of the vehicle, I checked the book value with all the correct trim options - came in $1000 less than what they stated it to be to show us what a "great deal" we were getting, and that it was already priced to move. I should give the sales team props for clearing out the check engine light that came on the next day for a problem that seems to have been occuring since before they owned it. Maybe that's why they were pushing the extended warranty so hard, because they didn't want to fix the problems with the vehicle, and why they refused to show me the actual tech inspection for the used inspection. Selling used junk to people and portraying it as in good working condition. Last time I take a dealer's word for it. STAY AWAY FROM AUTONATION! Should be called AUTOMISLIEADINGSCAMMERSWHOSELLJUNK.

Make sure to make an appointment otherwise you can wait for a long time. I went two other times on a Saturday early morning and was taken care of quickly. This last Saturday I was not as lucky; three hours. The man who started my process should have given me an estimate of time so that I could have decided to skip this. Once my car was in, I was stuck. This is why I gave lesser stars as the first two times, I gave five stars.

They’re ok half the time. Over priced in almost everything.

These folks looked at me like I am from a different planet. I was there to pay money for a parts not ask for them to give it to me fir free.

Aanya, Kevin, Mike and especially Lisa were all wonderful. I LOVE my new Flex and will never buy a car from anywhere else. Thank you all so much!

Easy process with very well informed people during the whole process.

Would give zero !! Scammers! Tried to get a loan outside of automation and was told the car doesn’t appraise for the amount automation was charging . They use “market value” for pricing which means you are paying way over Blue book. Ended up with 11% interest (automation) vs credit union’s 4.78%. They have you as soon as you sign the purchase agreement. I’ d prefer going to a roadside dealership. Will NEVER go back there to their sweet talk and BS. Oh and when we left a negative comment on yelp the store manager decided to confront us about it on the floor of the dealership. He only embarrassed hiimself in front of other potential customers. Stay clear!!!!

AutoNation Ford has taken great care of my vehicle. Lance and Cindy have been amazing in helping me take care of the Jeep I just bought. Great customer service, and so easy to work with.

The service department at AutoNation Ford White Bear Lake is always friendly and informative, while also providing quality service for my vehicle. In the waiting room yesterday, one of their service techs took extra time with another customer, listening patiently to her stories and complaints, treating her with sincerity, kindness and respect. He went above and beyond -- and it was very cool to witness. Great service, great people.

Service manager suggested, strongly, that I have a transmission flush & coolant flush at 36,000 miles. Ford manual says such service is not needed till 100,000 miles. Shame on me for nit reading the manual beforehand. Shame on AUTONATION for conning customers.

The friendly customer service. They gave me a timeframe when my vehicle would be ready and it was right on the button.

Very friendly and quick service. Car is always perfectly spotless when i pick it up.

Excellent service from the check in staff, service writer Steve, mechanics who did the recall work, and the staff doing the check out.

My 2018 F150 was there for 3 days and the issue couldn't be "replicated" when the technician would take it for a drive. I picked it up and went for a ride with one of the service managers. The car made the noise the second we drove off the lot. Now I have to take time to bring the car in again, weeks out because that's the only time a loaner vehicle is available.

staff friendly and answered any questions we had in regards to repairs needed.

I was relatively satisfied with the purchase of the 2009 Kia Sportage. I made the mistake of purchasing at night so I didn't notice that the tires are in desparate need of replacement. I'm also waiting to hear about the refund of the license fee since the tabs on the car are good til next summer.

Bought a van here, it was an okay experience, the mechanic shop is not good. They told me they felt several problems in my van but when they could not figure out how to fix them, they said never mind that normal.

I went in for an oil change with an appointment for 9pm. Someone finally came out to meet with me and discuss details at 10am, and my oil change was finished at 11am. Two hours for an appointment to get my oil changed was absolutely ridiculous.

Robert, the sales person was so fun to work with. Honest, and no high pressure sales! Robert knew exactly what we were looking for! Highly suggest AutoNation to people, and am referring people to shop here! Thank you so much!

I just recently bought a car here. It seemed in great shape for its mileage. I started noticing some problems though so I brought it in for service and it turns out it needs a major repair. The good news was it's covered under their ninety day warranty, even though the vehicle is pretty high mileage. They are working on fixing it and doing everything they can and should to make it right. You just never know with a high mileage car what will come up but they sure are handling it great.

Do yourself a favor... take your money and business to a dealership with integrity... you won’t find it here!

Recently bought tires ... great deal! They worked with me to find exactly what I needed and at the right price for my sons used Ranger! Love the service ... thanks Rob and Andrew!

I recently leased an F150 from AutoNation and had a wonderful experience. The process was explained to me fully from start to finish, there were no surprises or hidden costs, so I was never caught off guard. I made them shop for the exact vehicle I wanted, there wasn't any pushback from their sales team and in the end I am very happy with my truck. I'd recommend them without reservation.

Worst dealership EVER

Thanks Kurt, enjoyed your professional ethic!

We had the best experience at AutoNation Ford of White Bear Lake! Thank you Robert and Jean for your excellent customer service and stress free car buying process.

When I picked up my vehicle it smelled like someone had poured gas and oil all over the carpet. I am unable to get rid of the odor and am very disappointed. They had my car for three days for a simple Ford recall and to put four new tires on. Ticked.

This service call could have been eliminated if the technician that replaced my clutch in September had done his job. Because he did not tighten down the motor mounts, one came loose and caused the engine to run rough and make lots of noise. Very poor follow-up on the previous service call.

Carl greeted me by name when I pulled my truck into Service. No waiting around for someone to notice you.

I had a perceived problem with my backup camera. The service people prove to me that it was working as designed. They were very patient and understanding. I was very happy with the way they handle the situation.

I brought my Ford Fusion in for the Re Call yesterday , we were in there just before 8:00 and were out of there by 8:05. Very good service. Friendly people also.

Highly recommend buying from Auto Nation! I worked with Dave and he was great!

Used the quick lane yesterday- it was the super fast lane. Great service - oil change in about 5 minutes total time.

Pete has been our dealer since 2006. My family has leased or bought a total of 10 vehicles. He does a great job meeting all our needs when selecting a vehicle!

Quick service at a fair price, loved that my text coupons were honored with no difficulty.

Had a very good experience at Auto Nation Ford in White Bear Lake MN. Much more responsive to my request for service than the dealer where I purchased my F150. Service advisor kept me up to date on the progress and finished on time-he even honored an expired coupon for a free tire rotation. I highly recommend this shop for service.

Fast service on a couple recall items another dealership in town couldn't figure out. Thanks to Steve on the Blue service team for taking the time to listen and research my issue. I'm very happy I can check the charge status of my Ford C-Max Energi from my phone now! I must also take a moment to say their parts department is second to none on the state both in terms of on hand inventory and their ability to quickly find the right parts for the repair!

Happy to be in and out so quickly with AutoNation's Quick Lane. I'm done doing oil changes myself.

The mechanics did a great job and everyone was very nice.

Staff was helpful in helping me look at what I wanted and worked hard to get me a good interest rate on my loan. Also had a nice seating area and a place for my kids to play.

Just follow through and complete the transaction as negotiated. Reduce waiting time for "finance". Provide forms to customers in advance so can be read before sitting with finance. stop pressuring to buy extended warranty. Kiera was super. JP was a typical car dealer finance guy.

TOPS / BEST IN TOWN / 5 STARS

Call the head and they have the parts. Went down to pick them up and they have them ready. Check me out rather quickly. And put the product in the car for me.

Bought a 2013 Silverado 2500 diesel in late Aug. I have had to replace both batteries, a DEF heater and know the DEF pump. The limited warranty covers none of this so within 2 months I've now had to dump $3200 in a vehicle that supposedly had a comprehensive 125 point inspection done. Left a message with the finance department over a week ago to discuss the warranty and the call was never returned. Have now left a message with the GM and the contact name on the warranty. This has been a terrible experience overall.

Absolutely love my Ford Explorer, that I bought in Stevens Point WI (not Autonation) due to the aggressive sales guys. That's not the issue as car sales are car sales, it's never a fun experience. The service department is an issue, went in for a recall on a 1.5 year old vehicle and then got a call telling me I need $1593.36 worth of flushes and spark plugs, ha ok pal I'll stick with my local mechanic. The best part about all the negative reviews are "I'm so sorry (insert name here) we failed you, blah blah blah, please call our GM to discuss" Just make it right before anyone gets online to post about their experience. Also the sales manager has a typo in her email signature.

Very fast service, go the extra mile for you.

PSA!!!!Don't Go hear!! Took my car in ON Wednesday to have my transmission fixed that was a RECALL, picked my car up yesterday and GO Outside to my car tonight to go to the store for snacks for my family and my car doesn't start!!! Never have I had one issue with my Car ever starting before now!! I will be contacting them 1st tomorrow.. This is Simply Wrong and poor service to not do the job you were supposed to do and then mess up my car so I have to RETURN and get it fixed to have to spend money when. Also, the one time I did drive it yesterday, I was thinking I need to call them my car sounds like something is loose, it wasn't sounding and making this kind of noise prior to my visit!! Omg this is so Why I really hate going to dealerships and these shops, because you take your car in for one thing and it comes out with other issues, and added headaches and problems you shouldn't have!!! You'll need to fix my car!! This is ridiculous.. don't you'll think it's enough that I was never contacted by Ford regarding this Recall is for the transmission, not to mention the transmission went out on me in the middle of a busy intersection at the peak of rush hour, (and then the weather conditions where rainy not your control), but honestly, stop adding disappointment and more concerns for people to have to deal with!! Just like you enjoy and need your transportation so do we the customer, and to know it's safe and we are not being taking advantage of! So Disappointed :( and I have to be at work tomorrow, buses don't go out there!! Who's reimbursing those day's or my Lyft trips huh.. cause you don't have any car's available til Oct 23rd for you customer's while they are getting there car fixed. Oh yeah that was another thing shouldn't their been a courtesy car since this was a Recall..?? You'd think. The lady told me if you ever need your car fixed call ahead time to get a courtesy car!! Um well excuse me yeah maybe if my transmission didn't just go out..OH.. and btw this is an issue Ford Created.. Anyway..

First of all, everybody at Autonation Ford was top notch. What a great place to go to for any automobile need. JP was my salesman and he was awesome. I will be buying all of my vehicles from JP and Autonation Ford from now on. Thanks again

Poor customer service, poor waiting room.

Very quick

Constantly feel like their service department is taking advantage of me. Within two weeks of owning my car, I had brought it in to get it fixed and they told me I needed some kind of service. I asked them why they didn’t do that before I purchased the car and they were just like “well...”

The service team I worked with were all genuine, polite, and kept me informed about my car. everything went exactly as they said it would.

Awesome staff had a fantastic experience buying my new F-150

A little disappointed that my car has been in the shop 2 times now since purchasing 3 months ago. Otherwise my salesman was awesome and hoping to get a chance to finally enjoy the car.

I cannot express how disappointed I have been with the customer service I have received from AutoNation Ford. We owned several F150s and an Edge over the past several years. The service department is a huge reason we no longer and will never own a Ford product again. Steve in service is awful to work with. A year ago we purchased a Tundra to replace the F150 and this weekend we purchased a Suburu to replace our Edge. I can say with certainty we will never purchase a Ford again, and I plan to never step foot in Autonation Ford again.

Very Fast and great service

Power steering went out 6 weeks ago and it was fixed as a recall issue. Power steering went out again and this time I was told it was the steering rods. This was a $1300 repair. Would like to know why this wasn't detected the first time. Also asked for the parts that where replaced and they could only find 2 of them. Couldn't find the other 2. Was it really replaced or was I just charged for them. I just feel like as a woman I may have been taken advantage of, not so sure my questions where really answered.

Oil change was a pot more expensive than other Ford dealerships.....by about 20. So probably wont go back

Service is the best!!

My experience with the service department left me feeling ripped off. While I was having some basic work done they called to let me know I needed a new light bulb for my license plate light. I agreed to let them replace it but was shocked to learn that they charged me $79.00 for the bulb. Once I called the service writer on this scam, he still charged me $20.00 for the bulb and nearly another $30.00 to install it! I also asked them to replace my wiper blades with a "standard" wiper blade. Instead they replaced them with $40.00 wiper blades. This leaves me in serious doubt about how honest they were with the rest of the work they said I needed done, which totaled over$3700.00 My initial estimate was $1300.00

This is my second vehicle, thanks Phil & Terry, great working with you.

Good place, although the service department can be questionable at times

Friendly and competent service. I like the Quick Lane service where you don't need an appointment.

The Best 💯❤️❤️❤️

Got the wife a pre owned suv service was excellent I'm going back when I'm looking for a new truck and i live 30miles away

Finally found a Ford service department that correctly diagnosed and repaired my 2010 F150 King ranch. Problem was a bad clutch pack. (So I wasn't imagining things). The growling in the rear of the truck was a good place to start looking. Auto nation's technician was expert indeed.

I just purchased my 3rd vehicle from AutoNation Ford. The service is excellent. I'm very satisfied with my experience there.

Great service and sales. Best Parts Dept.

I have been a customer of Autonation for many years. I buy all my vehicles, have all my service, oil changes and maintenance done. I always have great service and the people working there are so knowledgeable and helpful!

I was looking for a new pickup truck and my son-in-law recommended AutoNation. Shopped on a Monday night and left with my new vehicle. It was the most relaxed I have ever felt during a vehicle purchase.

I was pleasantly surprised at this Ford dealership show floor. I was greated with a variety of cars with friendly and knowledgeable staff to answer my questions.

Hoped a friend get financing needed for van and when not ready as scheduled they came to pick her up when it was ready. Good service.

Large and clean place with nice people, but I can't attest to their service as I was there doing IT work.

Bought my daughter's first used vehicle there in February. The car has cost me $1500 out of pocket the first few months since then. Air conditioning didn't work, being it was February we didn't think to check it. The problem? A wrench was found lodged in the evaporator and the entire system was corroded. They took a trade in, prettied it up and flipped it. No due diligence in inspecting it first. not being a mechanic, I checked that car up and down the best that I could and thought we were getting a nice deal only to be fooled. The worst part? This car had a warranty through AutoNation that was never disclosed when I purchase the vehicle and now autonation's finding reasons they can't reimburse me for the repairs. DON'T SHOP HERE OR ANYTHING AUTONATION. ABSOLUTELY HORRIBLE EXPERIENCE

Hard selling, high pressure. Totally unpleasant experience.

Denny Hecker probably would of gave me a better deal on a car. He probably would of been nicer and more pleasant than the general sales manager at autonation. I left a negative review of my experience at autonation and I had to go back up there for something unfortunately and the general manager of sales had the audacity to call me out and say he doesn't appreciate being bashed on social media / Google are you serious? Not very professional autonation. You can't confront a CUSTOMER about something like that there all sweet and nice till you sign the paper work than they are slow and rude. And no auto nation I do not wish to call the general manager.

Service dept will rip you off. Do not bring your vehicle here. We sent our daughter here "assuming" they were more trustworthy NOT! She went in for a gas seal leak message and they called twice a day with "new" issues. Not only did the car run perfectly before this visit but she just had a ton of work done on it. I dont believe all of this work needed to be done but she is young and niave and kept saying yes until we told her no. In addition, they kept giving her prices before parts were added so the final bill was $200 more than the last "estimate".

Bought a 2006 fit with 99800 miles for $6495. I went to my credit union after buying this car to find they sold me a car worth $4495. Dont buy a used car here ever. They will RIP you off.

zero stars. sold me a 2007 honda fit for $7000. I went to finalize my paper work to find out the car is only worth $4600 they are unwilling to help me with the price on the car. edit after I went back to the dealership to finish paperwork because he had us bent over. he decided to call me out for this Facebook post. i know he was a very mad boy because he made us wait around until close to finish us up. most unprofessional sales manager ever. I have every right to write my honest opinion on this horrible dealership.

Traded in my Ford Focus for an escape and had such a great experience. Mitch helped us out by helping us find the perfect car. He was so nice and helpful, and wasn’t pushy like a lot of sales people. My grandma came with me and has gone to multiple dealerships and has never had such a good experience that Mitch gave us. Now she’s even thinking about going and getting herself a new car from him. Everyone that we worked with here was so nice and friendly and welcoming. Would recommend this place to anyone.

Helpful staff. Plenty of selection of new and used cars. Little tip: if you do buy a car make sure to get after market sales (rust protection, windshield protection, weather tech mats, etc) buy it with the car as it is more expensive as an add-on later.

I have bought and serviced my vehicles here for 30 yrs and since AutoNation has taken over,I have been disappointed more than pleased. The service and personalization has went down....and I have on multiple occasions not been able to get my vehicle in for weeks when I need to use a loaner....and then when I did, they had my vehicle for greater than 48 hours and did not even get the needed service done because they didn't have the parts. This all adds up to extra days off and time spent driving back and forth....and that was on a "scheduled service". On another "emergency service" it was going to be $450 for a roadside assistance tow from my cabin. Thank God for AAA that towed for no charge the 50mi to be serviced. Running out of chances....and while I may once and awhile have an ok experience,iI did not renew my lease here because of the poor service. Addendum: I will give credit,where credit is due. When I went to Quicklane, they went above and beyond to fix my air when I went in for an oil change. It was a Friday and they were going to be stuck late,but they were very gracious and got it done Everyone I had contact with that day was amazing. They exceeded my expectations,where the service department had failed.

Very disappointing. slick talkers that lie, them lie about liying. Will not purchase again. i bought an 09 f150 , check engine light came on the next day bed cover came flying up on my way home, come to find out it was held down by 2 bunge cords. Emergancy brake didnt work . stuff they must have missed during the hundred and somthing point safty check it went thru.. Financing was at best a joke. Don't want to bore you with all the details but let me just say i was treated like i knew nothing. And outright lied to .. Very unprofessional.

Don't be fooled by the " fast lane". Always 2-3 hours for an oil change.

After purchasing two vehicles here I came to work since it's the only place I found that I'd buy a car from. I felt like they treated me fair on my trade and the price of their car. I didn't feel like I had to haggle for a good price. After walking out of several other dealerships this was refreshing. Now, working here I get to see that they are as transparent behind the scenes as they are on the sales floor. Great company to work with and for!

My wife and I recently bought a used SUV from Autonation Ford. My first big frustration was that it took 4 hours for them to sign the vehicle over to us even thought we were paying cash. Then I left the car there for 5 days to have a couple things fixed on it and they didn't address half of them in that time... Back to the dealer a third time, was lied to by the service adviser and had very cheap parts installed very poorly. When I called them on it, I was told to deal with it. My wife and I had spent quite a bit of time finding the right used vehicle, unfortunately it was purchased at the wrong dealer.

We have purchased 2 cars from here and were happy to go in and get our car serviced for just a safety check until we sat there for an hour and half (with nothing completed!) We called earlier that day for an appointment but were told we didn’t need one and to just join the service lane. When we got there we were the only ones in line. But once we were checked in we sat in the waiting room and kept being told you’re next, you’re next, you’re next. About four people after us came in and were finished and checks out before anything was done with our car. We finally asked for our keys back to leave and go somewhere else when the fifth person after us was being checked out with a maintenance Check (which is what we were there for). 😡

Stopped by to test drive a Ford Fusion Hybrid. Loved the car so we bought it. They were really busy yet staff did a great job through the whole process. We love the car and love the dealership! Great staff, great service!

Great at what they do.

Take way to long and way overpriced

Very appreciative of Reid in sales and Jean in finance for going above and beyond with honesty to help me find the perfect car for me. Definitely recommending everyone to go there. As someone who has never bought a vehicle before and had multiple boxes on my list to check, they covered it all.

Good experience. Friendly people.

Leasing a NEW Ford Explorer has been very affordable and convenient! 5 star staff.

Dave Orton was amazing at explaining all the technology on my new Escape !

Best buying experience I've had. From our salesman Jon Skjefte to our fiance guy JP. I couldn't of asked for more. Got the vehicle I wanted and left happy! Will definitely be back!

This was by far my worst car buying experience in my life. I am almost 46 years old I have bought both new and used vehicles, six to be exact. I have many more years of driving ahead of me, as well as many many family and friends. I will strongly encourage everyone to go to anywhere else other than AutoNation. Just like any car dealership AutoNation has the pushy sales people who “guarantee” you that you’re getting the best price. Well, this place definitely isn’t a “no-haggle” dealership. After test driving a car I was told by the sales person my car was worth $350 “That’s top dollar”. Yet when I went to look at the car two days later that “top dollar” Went up to $500. So if anyone is reading this and you do go to this place make sure you check blue book of your own car, clean it so it looks it’s best and do not accept less than the average price according to KBB. They may not come down on the price of their car. But they WILL come UP on the price of your car. Sure I’m happy they gave me more for my car but why do I have to deal with the hassle of going two different days to talk to two different people to get the “no haggle” price? My second recommendation is to have someone with you when you sign paperwork. I signed many pages and I’ll admit I didn’t pay attention to all the details. I informed two sales people and the finance person that I would be paying for the car in full. One page I signed said “nothing owed”. Perfect, that’s just what I wanted. Now 10 days later I get a call from Lance, who was not involved in my car buying experience, who was by far the rudest person I’ve ever spoke to telling me me I have to return the car or give him $1250. He explained that there was a mistake and I didn’t pay enough. I politely told him I would review my paperwork. His response “I’m telling you what your paperwork says!” I again told him I needed to look at my paperwork and would get back to them. The next day I missed a call from Lance and in short he told me if I don’t stop in and pay the $1250 or get back to them by the end of the day they were coming for the car. His accusatory tone and making me out to being some kind of thief was completely unacceptable. This matter is the fault of the dealership and they are trying to make me out to be the bad person. In short, this place clearly doesn’t care about their customers. Mistakes may happen but if they occur they need to be dealt with in a calm polite manner. This was not how I was treated and as result of this situation I will never go to this company and I encourage everyone else to take their business elsewhere.

My husband and I traded in our SUV for an upgrade and had a great experience. The sales associate (Jonathan) listened to our concerns and treated us fairly without being pushy. Some things ended up taking a little longer than expected, but one of the sales associates (Nehemiah) went above and beyond to help us through the process. I'm five months pregnant and he noticed we needed lunch, so he ordered us a pizza! He was very thoughtful and worked hard to make sure we were taken of, and paid attention to the details. Thanks Nehemiah for the great customer service!

The first ford dealership I actually felt was worth going to. Even though it’s 30 miles out of my way I would never hesitate to return to this dealer.

This was by far my worst car buying experience in my life. I am almost 46 years old I have bought both new and used vehicles, six to be exact. I have many more years of driving ahead of me, as well as many many family and friends. Believe me, I will never in my life go to AutoNation again! And I will strongly encourage everyone to go to anywhere else other than AutoNation. Just like any car dealership AutoNation has the pushy sales people who “guarantee” you that you’re getting the best price. Well, this place definitely isn’t a “no-haggle” dealership. After test driving a car I was told by the sales person my car was worth $350 “That’s top dollar”. Yet when I went to look at the car two days later that “top dollar” Went up to $500. So if anyone is reading this and you do go to this place make sure you check blue book of your own car, clean it so it looks it’s best and do not accept less than the average price according to KBB. They may not come down on the price of their car. But they WILL come UP on the price of your car when you push them hard enough. Sure I’m happy they gave me more for my car but why do I have to deal with the hassle of going two different days to talk to two different people to get the “no haggle” price? My second recommendation is to have someone with you when you sign paperwork. I signed many pages and I’ll admit I didn’t pay attention to all the details. I just wanted to get the car and go. I informed two sales people and the finance person that I would be paying for the car in full. One of the last pieces of paper I signed was stating I owed nothing. Perfect, that’s just what I was there for. Now 10 days later I get a call from some Lance, who was not involved in my car buying experience, who was by far the rudest person I’ve ever spoke to telling me me I have to return the car or give him $1250. He explained that there was a mistake and I didn’t pay enough. I politely told him I would review my paperwork. His response “I’m telling you what your paperwork says!” I again told him I needed to look at my paperwork and would get back to them. The next day I missed a call from Lance and in short he told me if I don’t stop in and pay the $1250 or get back to them by the end of the day they were coming for the car. His accusatory tone and making me out to being some kind of thief was completely unacceptable. This matter is the fault of the dealership and they are trying to make me out to be the bad person. In short, this place clearly doesn’t care about their customers. Mistakes may happen but if they occur they need to be dealt with in a calm polite manner. This was not how I was treated and as result of this situation I will never go to this company and I encourage everyone else to take their business elsewhere.

Dan and many others helped my wife and I purchase the perfect vehicle for us. Dan really made sure we were comfortable and all our questions were answered. Very nice people, great service!

They’re very helpful with their customers

If you have to go sign something make sure to multiply it by 5. Said it would take 10 minutes tops and here we are 50 minutes still waiting.

Wanted to take a bath with these guys. Just like family

Garbage place. I will never shop here and highly recommend you take your money and run. Test drove vehicles with a friend who was replacing the garbage vehile they initially sold her that broke down multiple times and had several shop visits before she made her first payment. After being fed up with all the chaos they acted like they were doing her a favor by transferring her purchase amount to a new vehicle. She test drove 3. First. AC didn't work, second was advertised as having a navigation system and moon roof (it didn't) and the third was started and started smoking (burning oil). They told her if she were to simply return the vehicle they would buy back for around 7k so she'd be out 5k. They acted like they were doing her a huge favor. "No other dealership would do this for you" and referred to their mistakes as "growing pains" so many times that it sounded rehearsed. I did not witness a lot of the phone conversations but being with her twice at the dealership and witnessing the car issues I've seen more than I needed to. Take your money and run. A bike is more reliable and would require less maintenance. As crappy as it sounds to ride a bike everywhere.. it is nothing compared to the nightmare y'all are likely to encounter. Not even my car and I'm mad for her.

Had over $3,000 of service work done between two vehicles in last 2 months. Asked for the fee to be waived for the test to see what’s wrong, since I called 8 other places and if you have your vehicle serviced there, they waive the fee. The person I dealt with said absolutely not, he was rude about it and condescending. That’s ok another Ford dealer has all my business now and they waived the fee NO problem!

They were nice enough, but I needed an oil change and brakes checked. Did the almost $100 oil change before the $200 brake diagnostic. At over $6000 to replace the HCU old car is not worth it. So I'm charged $300 and find out my car is basically scrap. Maybe do the diagnostic first so I'm not stuck paying $100 to change the oil on a car that is unsafe to drive? Or at least don't charge for it.

terrible service.

GET EVERYTHING IN WRITING!

Very disappointed with our service today ! Went in with a lease end. Bob had us step into his office.. brought us out to look at vehicles. Got a call and said he had to go in to take care of something. We ended up going back in to the showroom. He had us back in the office but was working on several other things as we sat there. He printed off a couple sheets with numbers. He kept stepping out of his office. He came back in at 2:15 and asked what we were thinking. My husband said thinking of leaving!! Looks like you’re pretty busy. Bob said I won’t have any more customers after 3:30. Was he going to have us sit there while he worked with other customers as we sat at his desk. Very inconsiderate to say the least. If he knew he was busy he should not have helped us in the first place. We walked out and will never walk back in your showroom !! You just lost our business today !! Very poor customer service Bob !!

I had a very good experience with Simon Lewers & Robert Reis, Jr. and came away with the car I wanted at an excellent price. They worked with me to make sure the vehicle I bought was the right fit for me.

Typically I have had very good experience at this dealership, but most recently, they've been less than helpful when I have brought my concerns to the dealership about their level of quality service. Unfortunately, I will not be going back to purchase my next vehicle there or receive service.

They took care of my recalls on my Ford Edge, No Problem

Great car buying experience!!

Can't say enough about how knowledgeable the sales guy Tyler was...he went through in detail what every button did in the car after the purchase and answered every question I had before I left the lot...because of this I will be back for my next vehicle purchase

I was recently in a bad rear end accident. The next day after picking up my rental car I went to see Mike Gerlach. He has sold cars to my family for years. After learning that my Escape was a total loss. I called him and explained what I was looking for which was a new Escape. He worked his tail off for my family. I went there on my own first to pick everything out then came back with the down payment. The only thing that needs to be better is we were told the paperwork would be ready at 8:00 however they didn’t have it ready until 9:15. It was hard because we have two kids with us. What the positive that we saw what that Mike really tired hard to make the time go by fast for the kids. He is an extremely great guy. I would continue to keep going there. Mike after the sale I had some questions I had him look into and he followed through. Now I’m hope with my new Escape. Happy as can be. 😀

Simon is 100% customer service oriented and goes above and beyond to help any way that he can and if he doesn't have an answer (very seldom) asks someone who may know.

Great Customer Service. Very friendly staff. Will be back when I need another vehicle

Saturday 6/23 we took our explorer in for a oil change at Autonation quick lane and I should have gone elsewhere. There oil change pricing is getting out of control, first off we where told by Karl they no longer except quicklane coupons if we want to use a coupon go to White Bear Lincoln down the road (we should have) Karl was also extra pushy on up selling to my wife telling her she needs all this maintenance on our new 2017 Explorer. I will be going to the quicklane up the road from now on.

I have bought cars from 5 dealerships and i must say the incompetence here was staggering. I arrived at 9:45 in the morning and finally left at a hour and a half. My financing was all set before i got there and already knew what vehicle i wanted. My insurance company faxed my binder twice and they said they never received it. They explained they were busy but that is not my problem. I drove a half hour each way so my entire morning was ruined on my one day off. If you want to wait a couple hours to put $25,000 in their coffers head on in! Too many dealers on that highway alone to go here.. i recommend White Bear Lake Mitsubishi I have bought a car from them and it was a excellent experience.

Great staff, friendly, inviting atmosphere! Spoke and worked with Dave A about purchasing a new car! I definitely recommend working with him on your future vehicle purchase!! Thanks!

My lease is coming to an end in August. They called me to set up an appointment to deal with the lease. I told the sales person I was purchasing the vehicle. I have 2 payments owed, June and July. They added these payments to the buy price of the vehicle then proceeded to charge me sales tax on the lease payments as well as the purchase price. This added $52.00 in taxes that are not owed and it charges additional sales tax on the already included sales tax paid on the lease. This should have been two separate transactions, one pay off the lease, 2, pay off the car. They insisted their way was the way they had to do it. I ended up demanding to see the owner and the finance person came back and told me it was better if I came back after the lease payments were finished. Yes, they are that stupid. But more importantly, how many people go in and just pay it? I can’t believe they are sending the additional sales tax onto the state and I have sent in a complaint to the Attorney General’s office. It wouldn’t surprise me that many dealers do this. Watch you transactions with these folks.

I DO NOT recommend this place. They are very nice upfront and make a fantastic sales pitch. Be warned! The 90 day warranty that "covers everything your purchased warranty doesn't" is a crock! I had two major (non wearable parts) repairs during that time that they wouldn't cover or even help me out with. And of course they still even managed to charge me diagnostic fees. I contacted two managers and neither took the time to reply. Others gave me a run around. I had purchased 6 vehicles from Tousley Ford and loved that place. I bought one from this place and regret it! There are plenty of other dealerships down Hwy 61. I would check them out if you buying.

Huge thanks to Dan, Curt and J.P. You did everything you could to make sure I was happy despite a not so great situation coming in. I was able to leave feeling better and loving my second car purchased from you as much as I hated leaving my first! And your receptionist is outstanding, she is full of personality and really makes you feel welcome!!

Please do not buy your car from here please they are a bunch of scam artist so please I beg you guys not to buy your car from here save yourself the hassle I bought a vehicle may 3rd I had to go to my wife military graduation on the 9th on the 3rd of may i drove the car home the same day. I had to put the car back in the shop the check engine light was flashing ... They said they will fix it for me before I went out of town they did not have it ready in time at all upon returning from out of town on the 17 I got the vehicle back the vehicle was back in the shop on the 19 and I had to redo my contract I asked to return the car they said I couldn't that it was passed the days allowed remind you the car stayed at the shop I didn't drive but 4 one day I got the car back on the 20th on June 9th the car shut off on me while I was driving home from work once again the check engine light popped on I jumped the battery and the car wouldn't come out of gear I got it towed to the shop on the 11th it is now the 18th n they told me my battery and alternator went out that it would b 1100 dollars to fix I haven't had the vehicle working for a month now the lender company is trying figure something out with them I don't want the vehicle at all personally I won't pay them anything they just tryn to screw me over at this point a and have me out of a bunch of Money.. so don't buy yo car from them at all Rob Steve and those guys in finance are horrible they knew what they were doing they purposely sold me a lemon

I am so incredibly happy with my buying experience from Auto Nation Ford - White Bear Lake. I was incredibly impressed with the service I received, especially from Simon. I couldn't have asked for a more knowledgeable salesman to show me all of the great features of the vehicle I was looking to purchase. Simon took his time to demonstrate and explain all features and available options. He listened when I had questions and found the perfect vehicle for me. In addition, he worked with me regarding financing options. There was no pressure. It was a fun, easy and exciting experience. He had a great attitude and was such a nice guy to work with. I highly recommend this dealership. When you're ready for a new car, check out Auto Nation Ford and be sure to ask for Simon. You're guaranteed truly amazing service from this guy!

Great place to find your next vehicle. Nice to find parking close before searching for our next vehicle. (Not always the case at other places) staff is great! They are professional and also make you feel like part of the family while learning what exactly you need from the car (thanks Dave A.!!) Love that there is a kids play area for when I bring it in for routine maintenance. The new stuff is nice but they have a great selection of used cars and will search for what you want. Thanks!

They have thus rectified a very unfortunate situation involving a very defective used car I purchased. I appreciate their willingness to stand behind the quality of their used inventory. I would consider buying a new car from them if I was in the market for a Ford.

they listened to all my wants. I am happy with the sales people and how they treat me.

I dig em.

Working with Simon was a breeze. I highly recommend for all your car-buying needs!

I leased my car from Jacob here and he was so great! He was very knowledgable and helped me find the perfect car.

Tyler is an awesome salesman. His knowledge with new and used vehicles is top notch. Took the time to answer all our questions and never felt rushed. Highly recommend him!

Great experience! This was my first time buying a car, and Jake Warner was so helpful and patient. He took the time to answer all of my questions, and made sure that I was leaving with a car that I was happy with and could afford. Highly recommend!

I leased a new vehicle recently from ANF and Simon was outstanding. We shot the breeze during formalities and really got to know each other. I ended up inviting him to my bbq/housewarming party and, get this, he ACTUALLY STOPPED BY! Thanks Simon for your help and welcoming us to White Bear!

I'll start out by saying. I've been a Honda guy for the majority of my adult life. That being said, I am seriously considering moving over to Ford thanks to Simon Lewer. Being a longtime fan of the Ford Explorer, I was pleasantly surprised to learn that they made a special Black Edition with everything I could ever want!. Had it not been for Simon listening to my needs and understanding my values, budget and lifestyle, I would still be narrowly focused on Honda for my next car. Well, not anymore! Thanks again Simon !

Great experience. Tyler was very helpful. Made my buying experience simple and easy. I highly recommend Tyler.

If you're planning on buying a car from this location you need to see Simon. Very knowledgeable and outstanding service.

Tyler Gudhe helped my girlfriend get her new fusion! He was great!

Tyler was great!

This place was very nice and welcoming, I felt comfortable at this place and your employee Tyler G stood out and had excellent service, and was very knowledgeable. Highly recommend.

Ask for Gunnar Anderson to get the best service if you are looking to purchase a new vehicle. He will go the extra mile to help and assist you!

Tyler did an awesome job.

Simon is so knowledgeable about the cars and really understands your requests. I go to him for all my auto sales needs.

Tyler G is extremely helpful and has a lot of knowledge, made getting my girlfriend’s new car a breeze.

Simon Lewer did a fabulous job with me; I recommended him to my friends who are also in the market for a new vehicle. I will do business with him again!

I bought my Focus hatchback from Simon and I couldn’t be happier

Was in need of a truck and I know I'm not the easiest person to deal with and Simon Lewer was great. He wasn't pushy and got me the information quickly and efficiently without hassle. It was a very smooth sale and I would highly recommend.

Professional staff and fair prices. Gave me a very fair trade in offer.

This place was immaculate when I showed up great building great people. One person that stood out the most was Tyler. He was very respectful and very professional the whole time. He is the reason I would recommend this place to my friends and family if they need to purchase a vehicle.

Simon is wonderful to work with! Knowledgeable and goes above and beyond to make the buying experience a good one.

AutoNation Ford is like no other. Great people paired with great deals on their vehicles. Jon Skjefte helped me look at all the different models and options I could have in the vehicle I was interested in. Excellent customer service and even some added humor from Jon created a great experience for my first visit to AutoNation. I highly recommend.

Wow! I’ve bought several cars before and the buying experience Simon provided was exceptional. #AskforSimon

It was great working with Simon Lewer in sales. He was patient and got me the Explorer I was looking for. I plan to send referrals to this dealership.

Out searching to buy a car, worked with Tyler Guhde, he was great, was very knowledgeable and helpful during the process. Will return when my husband needs to buy a car!

Had a great experience at AutoNation Ford! I worked with Jon S and was very pleased. He was so knowledgable in helping me find the right car. Will definitely be back in the future!

Tyler G. was great. Definitely a great experience for myself

Simon Lewer is the best sales person! He created a friendly and welcoming experience for my family. I would highly recommend him as he is a very trustworthy, knowledgeable car salesman.

James Ried did an awesome Job showing me my options!!! He was very Friendly and Helpful!!!

Picked up sick raptor! My sales rep Simon couldn’t have made the buying experience more pleasant! The guy knows his Trucks!!!

The staff is super friendly and helpful! I worked with sales associate Tyler and sales manager Mike F. They were great! I'd definitely work with them again!

I had a great experience and Tyler helped me a bunch. Highly recommend this place!

Tyler has a vast range of knowledge about sales

Simon was great, right when I walked in help me find exactly what I was looking for.

AutoNation Ford has a stellar staff! Steve Framke, Karl and Rob Hannon are wonderful! They are fast friendly and honest. I have taken my car in for routine service and they even helped me out with my key when i thought it needed to be replaced. I always feeI confident about getting the best care here. I highly recommend them for all your auto needs.

This place was absolutely amazing! I walked in and the people were so nice! They helped me when I didn’t understand and showed me how things work! The person that helped me the most was Tyler! He’s an amazing employee and I highly recommend going here!

Tyler did an amazing job at helping me figure out what i wanted in a new vehicle. Will recommend him to all my Friends and Family

Walked into AutoNation Ford looking for something with a little more space and better gas mileage for going to practices and games. I was approached by Jon Skjefte and he was able to point me in the right direction and answered all questions that I asked. The best part was that he made the process a little more relaxing with some humor. Overall best place to buy a car and I would recommend Jon as the go to guy.

I went in looking for a new vechile because my old one is taking too much time to fix. Tyler Guhde greeted me and showed me some of his personal favorites in store. He didn’t pressure me at all and gave me time to think about my decision. When I do purchase a new truck, I will be sure to give Tyler a call and set up an appointment with him so he can help me out with my future purchase.

Simon is great to work with!

Simon Lewer was fantastic to work with and made the experience incredible! Will definitely be back when my lease is up!

Went in looking for a mustang. Talked to a salesman named Tyler. Very polite answered all of my questions even gave me different pricing options on the few I had stopped in to look at. Will definitely be going back to purchase in the future!

Purchased a car here. Had a great experience with my salesman Simon. Got me a good deal and was very knowledgeable and helpful.

After having a car totaled, both Colton and JP we're very helpful in meeting our needs for a for a new vehicle. They met those needs in the vehicle choice and financing. Customer service by allemployees we came in contact was fantastic. Loren and Lucinda

Gunnar Anderson is absolutely amazing. I bought two cars from him for my family, and he went the extra mile to make sure that our experience was as if we were at a Mercedes or Lamborghini dealership. He made us feel right at home, made sure we got the best deal, and truly deserves a major promotion. I plan on buying my next several cars within my family from this dealership. Thank you Gunnar!

In this day and age it is rare that a knight in shining armor appears. One of your employees, Gunnar Anderson, saw my recently stolen car parked the wrong way on a street not far from where he lives. He went the extra mile to snap a photo of the VIN and call the dealer whose name was on the licence plate holder. Within minutes, Gunnar was able to tell me where the car was and that it was in good shape. He made my day (Actually month!) not just because of the financial implications of a stolen car, but because he cared enough to help someone he didn't know through his actions. AutoNation Ford White Bear Lake is lucky to have him as a sterling employee!

Good

Great customer service!

Just purchased a 2018 Ford Raptor from James Reid. James made the the experience fun and he was a pleasure to work with. If your looking to purchase from Auto Nation White Bear Lake , James is the man !

Best rate on trades in town, better then dealer.

AutoNation Ford is the best dealership I just had work done it was simple and easy Thank you Scott Goblisch!!

Do not work with David. We appreciate all the help trying to find a vehicle. Unfortunately, we decided to go with another dealer and a different vehicle. We did not like that "Random" Appointment being set up @ 5 pm on Tuesday. I understand you work on commission but essentially what you did was brand us so no other salesman could work with us. The salesman Mike/Michael absolutely went above and beyond for the short time we were there. We did not like having two salesmen come to us every 5 mins asking the same questions. It was confusing and frustrating. Seemed like the two of you were scrambling. The Tipping point was when I received a call from somebody name Anya, asking to give "David" a call in reference to the appointment set up for Wednesday @ 5. That was when I realized you set up 2 appointments for myself so nobody else could work with us. Smart I will give you that but in my opinion, that's extremely unprofessional. I don't know why but for some reasons I feel like when you told us you're a salaried employee and not a commission you were not being honest. Its Great your dealership is a NO HASSEL ENVIRONMENT, but the lack of communication and the dishonest from the beginning is what brought us to another dealership. I had CASH IN HAND and you blew it for Mike. Thanks

Just bought a brand new Ford Fusion (well, 2013 is new to me 😉) and I am so happy with it!! I shopped around other dealerships, Ford was my favorite on both the occasions I went. Terry freshwater was so amazing! He just walked us out to the lot, told me how it was all sectioned off, and let me browse on my own, while he stood close by in case I had questions! My second visit was with Gunnar, he was very helpful too and made sure to double check with his boss on any questions I had! I bought from him, and after all the paperwork was done he walked me through the fancy touchscreen and features of my new car! These guys arent pushy at all, and make buying so much more relaxing! And they work with you to get your payments where you want them, made me feel better about going way over my budget... this was the only dealership I didn’t feel any pressure at, and with it being my first real car purchase, it was exactly what I was looking for!

Terrible managment and terrible corporate morals. Would not reccomend

They will not honor Ford Service coupons after hiding behind the Tousley Name. you would think that they try to play it straight. I do not plan on ever going there again !!

This place dont care about there customers, I was interested in a blue dodge ram 1500 that had issues with the dash board cluster, and I told them i'd buy the truck if they would fix the problem, but instead of fixing it the sales manager tried selling me another truck which was a black dodge which was returned by another customer earlier today, That had a noise in it. So instead of gving the customer what they want, try and screw this person cause the other guy didn't fall for it. I straight up asked him, why dont you put on your website why if theres a problem with the vehicle and he said he wont get a sale, um of course not, noone likes to buy junk. Maybe you should really inspect the vehicle it says right on the website that vehicles are given an extesive detail by the mechanics, either the mechanics don't know what there doing or they just try and slip crappy vehicles to customers. I would stay away from this place and look at other dealerships. Really inspect the vehicles, cause there mechanics do a crappy job. I feel bad for the people they try and sucker into something. I'd suggest going to any other place then here...

DO NOT TRUST THE SERVICE DEPARTMENT. I had to bring my 2018 Edge Titanium in with 677 miles due to a noise that sounded like something was loose. It ended up being factory clips that just needed to be tightened but in the process the Technicians cracked my windshield. Understandable, accidents but here's the issue. Service Advisor Andy Lindberg lied to me and my husband about what happened by saying there was a leak around the windshield that required a new one is what he told me. I had to have my husband call because I knew that was not true. Andy proceeded to lie to my husband who would not let it go and just told him not to replace the windshield and we would fix it later asking Andy several times to tell him the truth because he knew this wasn't right. At that point Andy was forced to tell him that they accidently cracked the windshield. We will NEVER bring any vehicle back to this service department, they are not trust worthy and lie to their customers!!! The sad part is that we would have understood if he would have just told us the truth. I have never received an apology or anything from anyone at the dealership except Dave our Salesman who felt terrible but no one from Service. Very unprofessional with no compassion for their customers.

First off, I don't believe in giving bad reviews and willing to change once all is resolved. Bought a truck 2 months ago and has been in service 4 times for the same two issues. The truck has only seen my driveway for 2 of those weeks. There is great communication here and seems like there willing to solve the issues. A big investment to let this happen. Ill give a higher rating until all is resolved and will be more than happy to do so.

dont bother making an appointment.when you get there at the time specified they tell you there too backed up to fix it.told me they could do the diagnostic on it but then waited for over an hour and a half to find out they hadnt even looked at it and wouldnt be until end of day.

I have been a loyal customer of this place but I am no longer recommending this place to anyone. I had to file with the attorney generals office and have yet to hear from the servicing department. Tim from the red team is awesome but unfortunately management is nothing like him. My van has been in there shop since the first of December after three months of having the same part replaced multiple times I was advised by Tim to consider getting a newer used vehicle. I did by going to their used car show room and less then 48 hours after the purchase the Cadillac converter like my old van went out. Apparently the bumper to bumper warranty does not cover this repair. Thankfully they fixed this and the short in the rear sit that did not fold down like it was suppose to electrically. After 6 days this time all the electrical stopped working and I had to have this towed to there shop. After having the van for more then a week I got a call saying the electric in the seat is shorting out the rest of the vans electric so it won't run. They now want me to pay $615.00 dollars to fix the seat. The rest of the repair they covered. Lance and Curt the managers in the sales area said its an as is sale based on the age of the van and they have already gone above and beyond. Sad that a garage/dealership would sell such a vehicle that does not even run for 30 days.

This place will try and scam every dollar they can out of you. They sell a warranty that looks to cover almost everything ( except tires, brake pads, wipers, etc.) And costs thousands of dollars. Then when it comes to actually using the warranty they have a dozen loopholes so they can say something listed as COVERED isn't actually covered because it didn't really need replacing, they just figured since they were already in there they could use it as an upcharge. I am disgusted after my experience here.

I have been a customer for many years. I always get good customer service from Phil Goldstein and the team at AutoNation.

Highly recommended! I purchased my vehicle through AutoNation from another state. The transaction went very smooth. Thank you Richie Aboody and your team!

Bought my 2012 F-150 back in September and was happy with it. But then things went sour a month after. Planned to drive to Colorado on a family vacation in October when the front end started shaking. Went to my local Ford Dealer and was informed the truck had the wrong lug nuts on it and many lug studs had been stressed of broke. After AutoNation picked up my truck and found that was the problem, I had 1 broke lug stud replaced and new rims put on because of damage by the wrong lug nuts. Other lug studs were filed to accommodate new nuts. Also found out that the rims and tires were off a 2017 truck making the tire air pressure sensors non-compatable with my 2012 truck. After several phone messages and e-mails left to get this resolved, I'm still resetting my dash light for low tire pressure every time I drive it. Been 3 weeks waiting on why. I neither have time to call or drive over there because of my work schedule. This is an unacceptable way to deal with customers who spend good money on your products and receive this kind of service. Not a happy customer!

Don't go here. When this was Tousley Ford it was a great, locally owned dealership. Since the corporate overlords at Autonation bought them out, I have witnessed a slow decline in customer service. You are nothing but a number to these people. I wish I hadn't bought a service contract with them so I never had to step foot in this place again. As a matter of fact, because of the poor customer service, I will NEVER buy a Ford product again.

I went to Autonation and purchased a 2011 Crown Victoria and everyone in the process were super great! Phil Goldstein and Terry Freshwater were fantastic as was Anya Schmit. All worked very hard. Brought my son in because he was in need of a better vehicle but had some special finance needs. This time we worked with Terry Freshwater and Tim Leudtke they found him the perfect car and again Anya worked her magic. Both my son and I enjoyed the whole experience. The finance managers Adam and Steve were exceptional in explaining all the paperwork. Great job to the whole team at Autonation!

I’m extremely impressed with the team that worked with me and ultimately got me into amazing vehicle and gave me an amazing trade value for my old car. As luck would have it the vehicle I originally went there to see was just leaving for a test drive and that person ended up buying it. While we waited Lance Kruger and I just took a walk around the lot. He was honest about my choices and what he felt would be a good choice for me. He showed me this 2008 Trailblazer and I chose to test drive it. John Phelps never pressured me and did a great job selling the vehicle. He even washed it himself when it came to delivery!! Anya Schmidt worked wonders and got me a killer finance rate that I honestly never thought I would get. Seriously this team of people!!

Highly unimpressed with the quote I received from the service department. I was desperate to get into any ford dealership service center when my car start shaking on the highway and the service engine soon light came on. I brought my car in and the service center guy called to give me the "unfortunate news" that it was going to be $1,795 to replace a fuel injector. Seeing as I know little about cars normally I would have just said yes, do it, but something didn't seem right. I started researching online and everything I read said this should cost anywhere from $300-500 (parts and labor) for my vehicle. Thinking that surely had to be a mistake I called a friend who is a mechanic and he said "yea, that's not right." So I called a few other Ford dealerships and sure enough the dealership I went with charged me $430 for parts and labor when it was all said and done. I explained this to the service guy and he insisted that that's how much it costs- clearly not when I was able to get the same thing done at a different place for $1400 LESS! That's not a few hundred, it's more than $1000! I'm pretty sure I was judged on my appearance, luckily I still know what Google is (who would have thought?). The only positive I would say from this stealership is that they waived the $179 diagnostics fee after I said I wasn't going to pay it.

I have bought 2 consecutive F-150's from them and will likely buy from them again in the future. I tend to always shop around other dealers before buying and seem to always end up and this dealer. Sales staff and management is the best I have seen. Very little turnover in staff from the years I have been there which is great to see in the auto dealership industry.

Their Quick Lane Service is a joke. It should be renamed to Slow Lane Service. You wait even though no one is in line for almost an hour to even get service. If buying a car from them-don't get the oil change package-your time is worth more than that.

Worst service experience I've ever had in my life.

We just purchased two new cars, a 2017 Escape and a 2017 Fusion. John and Anne were great with helping us get the deal done with the payments we wanted. We will continue to be loyal Autonation customers!

My wife and I had a wonderful experience when we purchased our 2017 Escape. Love the car and loved our salesman Adam Colton. Great guy areat vehicle what more can you ask for. Thank You Bryon and Kimberly Sailes

Not sure what all the negativity is about here, because my experience wasn't bad at all. I bought a 2010 Fusion from AutoNation in June. It's used so I anticipated an issue here and there. I had a brake issue and scheduled an appointment within the 90/4000 warranty period and was told no loaner was available. I need my car to go to work, so I escalated the issue to Mike F. He got me a loaner and I got the car in. They weren't the fastest on the repair because of parts, but Tim in service kept me well informed the whole time. They even diagnosed another issue while it was there, so good catch. Went to pick up the car today and had to thank Mike for all of his help. He even went above and beyond by putting some more gas in the car for me. He didn't have to do that, but it's nice to know that there are still good people out there. It's a rarity and I found it at AutoNation. Thanks again.

If you need service on your vehicle do not take it to auto nation white bear lake. I wad traveling from Wyoming to Minnesota to visit family. My passenger window regulator broke and so i needed that fixed as well as an oil change. I was told to bring it in at 8:30am and they would service it. I waited for a phone call and at noon i still hadn't received one. So i called Cindy our contact in the service department and she said they haven't gotten to it yet. I was disappointed to hear that as we traveled from Blaine in rush hour traffic to get there by 8:30am that they hadn't even worked on it yet. I waited for the phone call to give me an estimate. I finally received a phone call at 2:30pm stating the window regulator would be $707.00 plus the oil change of $59.99. I was very surprised as i had the drivers side window fixed for the regulator and it was $400. Then Cindy stated there was a hole in pinion rack and steering and to fix that it would be $2700. Holy smokes! What!?$%#. I said don't fix that. Talk about trying to take advantage of someone. I told her i would call back in the window. I called my Wyoming dealer and they quoted me $425 the window. I called Cindy back and told her that her quote was high way robbery. She said well i don't know what they charge in Wyoming but it must be a lot different. I stated we only have 1 ford dealer and they are honest. I told her to just do the oil change and of course i had to pay $100 to diagnose the window. It ended up costing me an additional 40 for my oil change. So i essentially paid 100 for an oil change. Again high way robbery. Luckily my uncle was around to help me and found any exceptional mechanic near there. He fixed the window for $370 and the pinion rack and steering and a front end alignment for an additional $539. The total bill was $909. Praise the Lord! For reals. I almost got suckered into over $3k for work. I am sceptical that auto nation might have damaged my pinion rack and steering to take advantage of an out of state women needing vehicle maintainence. I will NEVER go back to this dealership. I'm very disappointed in the lack of trust it gives me for car dealerships.

AutoNation was a great place to buy from. I came in looking for a Ford C-Max (hybrid), and Tom Rode was incredibly helpful. He gave me a lot of useful info on the cars I was interested in. He definitely knows what he's doing! Their finance person (Jean, I think) made the buying process easy, too. The only downside was that the car only came with one set of keys. Kind of a bummer, but definitely not a deal breaker. Thanks for the great vehicle!

Best car dealer..they will work and make sure u got what you went in for..

Dave Swatelle best sales man went in yesterday to find my husband a car as his car broke down we needed one before Monday. He walked out with the car of his dreams. Thank you Auto Nation see you in a couple of months when my lease is due.

My son needed a new truck and we found one at AutoNation. By the time we got to the dealership the one we wanted to see was sold, but a nearly identical one was available. The saleman (Shawn Kelly) was helpful and took my son through his first test drive (he is 17). The vehicles were super clean inside and out, and we were given the carfax, and list of services once at AutoNation. Buying the truck was easy and straight forward. It was washed and the stickers removed before we left. The only negative I have is that during the second test drive my husband noticed that the door consel was loose because of a broken clip. We asked if that could be repaired before the sale. We were told we were getting a good price on a truck and the clip would not be replaced. Not a deal breaker but surprising that the jack was replaced but not a clip.

Just to preface this story: I bought my pre-owned certified ford + warranty at Rochester ford, and they are awesome. I live in the metro so I get most of my service work done up here. They last time I stopped for an oil change at superior ford of Plymouth they rubbed me the wrong way {Told me I needed new rear breaks and rotors when I didn't...}. Long story short I stopped into Autonation on a whim for an oil change. The AMAZING service lady {I didn't catch her name, blonde and super nice} let me know that my PTU was going out on my car and that the staff didn't think the car was safe to drive. I left my car and it was completed by 11am the next morning. They also found a bad tie rod so they fixed that and also realigned my front end. Everything was covered under my warranty and I was back on the road the next day in a SAFE vehicle. I think they did a fantastic job checking the vehicle out and I will absolutely go back. Thanks for everything!

I've been going here for the last almost 5 years now for my Ford Explorer maintenance. The staff are absolutely great, never had any problems or concern. Costumer service is excellent. I choose to continue to come here even though we moved in different city and have to drive 20 minutes.

Everyone at Autonation was nothing but great. My car had died and I completely devastated and not sure I would be able to walk away with a new car. They made it possible , I walked away with a brand new 2017 Ford Fusion with 20 miles . Even though the salesman was my boyfriend (Jacob S.) , everyone there made sure I was doing good and made sure they could make me feel at ease . They made sure to make it a great experience . Thank you!

Brought my truck in for a oil change. Didn't wait 2 minutes and they were pulling it into the bay. Before I knew it, it was done and I was on my way.

David Aune is an awesome sales Rep. He made sure that in was comfortable with my choice, and he worked with me and was very patient. I'm very satisfied with my choice. Thank you so much!!!

The repair, from what I can tell was done properly, though it was very expensive. One employee wanted to shake my hand twice while I was signing the statement informing me that there was no guarantee, except what was from the manufacturers of the parts used.

Work was done in a timely manner

They would have had a great sale with me if it wasn't for the double talk and nobody seeming to know what's going on. Pressure tactics and plenty of hazy "policies" which change seemingly from day to day. I'll be taking my business elsewhere. Don't waste your time.

2004 crown Vic police interceptor I brought in for service. With online appointment, I requested AC cabin filter be replaced and I called in to have rear defroster assessed to see if it's working. Neither of the items do I see on my service receipt. I do see the recall done and brakes ddf one on front

Very satisfied with the customer service. Dealership was a 4 hours from home but worth the drive. Will shop here again. Thanks Dave Aune and Adam in the finance dept.

As usual, very comfortable with no pressure. We discussed our needs and drove many different vehicles. Once we chose the vehicle we wanted, everything continued to go well. Warranties, additional options, etc... were discussed. Overall a good experience

I made the mistake of buying a jeep from Merit Chevrolet. Went into Auto nation, was the best decision I could have ever made. They not only paid off my loan on the jeep but went out of their way to find us something in our price range. We ended up leaving with a Ford Escape. It worked out to be the best decision we could or ever made for our family. Worked with a great salesman named Steve Runkel. My children love our new Escape, won't ever go anywhere else! Only disappointment was only 1 key for the new car.

I tell my friends I would never buy a car/truck from your dealership.

I recently traded a 2015 Taurus SHO for a 2017 Mustang GT. I had an excellent experience at Auto Nation Ford in White Bear Lake and I would recommend them without reservation...a special thanks to Lisa in sales and Mark in finance for their exceptional customer service.

This is the third car/truck I've bought from Rich Aboody. He is always helpful and works hard to help me find the car I want without any pressure.

Had a new rear window installed in my F-150. Rear defrost stop working. Installer left grease marks on my light leather seats and headliner. Rear seat seat belts were re-installed twisted and are extremely uncomfortable to use that way. To top it off, the old window was thrown in the back of the truck for me to dispose of. Because of a tonneau cover I did not realize this until a week or so later. Not top quality work in my mind!

We had a great experience buying a used vehicle at AutoNation. Roger Olsen was an amazing sales person to deal with. Roger was very knowledgeable, kind, respectful of our price range and had a great sense of humor.

Steve Runkel was excellent. Straight forward on programs, he knew the vehicle inside and out, and was very patient during our deliberations. Thanks!

I had an amazing experience with AutoNation Ford I worked with 4 different people all excellent in there job. I had finally found the Buick Enclave I had been looking for online, but there weren't any pictures so I emailed for more details. I had someone call me that next day which was a Sunday. I couldn't make it up to the cities as I lived 1 1/2 hours away but they kept me informed of the vehicles status till I drove up last week and fell in love with the SUV and took it home that night. I will be back for sure.

Great car buying experience. Was looking around for a hybrid. Had see a older model MKZ. They had sold it that morning. I had thought all I could get into was a older model with lot of miles. They proved me wrong. They were able to find a good interest rate for me as well as a Ford Fusion hybrid/electric with only 35,000 miles. Had the rest of the warranty plus able to get an extended warranty for the life of the lone. Got peace of mind and a nice clean car. Thanks Dave, Andy and jean for a hassle free car buying.

I had a great experience. Dan Johnson was a great salesman and he got me approved no problem when another dealer couldn't! I love my brand new car!!

This is a worst businessmen ever.

David Sawtelle was so amazing he sat with me for a few hours trying to keep my payments low enough!! Amazing service and a really nice guy!!! �Autonation

Richard Abooty was the best salesman I have worked with. Informative and helpful in every aspect. I was impressed with how he and others worked as a team at the end of the day to make things run smooth. Richard has gone above and beyond in answering my questions as well as being extremely helpful when I had left important documents in the old car. I was panicking thinking I just lost my only copies. Richard again worked with another person there while talking to me reassuring me that the items were likely still there and located them. Definitely won all future business with me and definitely will pass on how helpful you all were.

Just bought our 8th vehicle from them. Sad to hear Dave is retiring but met the coolest and nicest sales guy ever. He has been working for Ford before I was born. Lol. Thanks for everything Phil!!!!! And to everyone behind the scenes there. We'll be back in sure. And make sure u ask for Phil Goldstein.

Called for an estimate on a part.. picked it up 50 minutes later.. Was remembered (which is wonderful) took 7 mintues in the door and out... and final price was better than originally quoted! Had 5 people ask if I was being helped while the service rep was getting products. Phenomenal experience. Will be singing Autonation praises for quite a long time!

Dave Sawtelle made our process, trading in & getting another lease as simple as possible. He knew ahead of time what we were looking at, had the car & paperwork all ready when we got there. We love the Ford Pass the 2017 Escape has. Living in Minnesota & being able to have the car all warmed up before we get to it, is heaven. Very impressed with the way the 4 wheel drive handled the snow & ice we have had since getting it!

I have to give a HUGE thank you to the guys at AutoNation Quicklane! I accidentally dropped my wedding ring under my drivers side seat earlier this week. I searched high and low for it but no luck. I went into Quicklane the next morning and they were so helpful! After searching for 10 minutes they advised they would need to remove the seat in order to find it. 5 minutes later they came into the waiting area with my wedding ring in hand! I know they should have charged me for their service but they advised it would be no charge and they were happy they found it for me. I easily would have paid them for this as there was no way I was going to find it on my own. I'm beyond thankful they were able to find it and even more so that they were so understanding! Customer service was awesome and I would highly recommend them!

I was impressed with how fast T. J. got things done. I was able to trade my 2013 Ford Focus and lease a 2016 Ford Focus within 3 hours. That was very important to me with my health issues. It's the first time I've leased and T. J. did an exceptional job with a lot of compassion for my situation.

I would just like to let people know about my terrible experience with Auto Nation Ford in White Bear Lake and highly recommend not buying or servicing a vehicle there. I purchased a vehicle in May and the purchase process was actually good. My sales rep Jay was helpful and even got a few minor things taken care of for me to help make the deal. Sadly, that’s where the good experience ended. Ive had issues with the finance department, service, and also management. I pretty much feel I was sold a car with many issues that should’ve been discovered prior to selling it and Certifying it. I have had my vehicle in 5 times since May. And each of these times the service was very slow and has left me without the vehicle I purchased for probably about a month if you add up all the days its taken them to fix issues. Three days after my purchase I had to bring it into the dealership because the push button ignition wouldn’t turn off. Shortly after that I confirmed that there was a leak involving one of the powertrain parts. Initially I thought this was just the AC so this issue also was likely something they could have discovered in the certifying process. Ive had 3 door latches replaced, a issue with the sunroof track fixed, 2 issues with knocking or rattling with components near the firewall, and broken clips on the rear fender that required a new fender. During the course of these issues the service was far slower then had I brought it to a local service shop. Several times I was told my vehicle would be done sooner then it was and basically management did almost nothing to try and make things right for a customer who experience many issues. I even gave them several chances to do right by me by continuing to bring my vehicle in and was told by management that they cared about my business and me as a customer. The fact is they simple don’t care once the vehicle has been sold. In my opinion management did nothing to do right by me and continually over promised and under performed. Many of the times I brought my vehicle in for service I had issues and nothing was done to try and do right as they stated, but the most recent one is the straw that broke the camels back. I will never buy, service or recommend them to anyone I know and would strongly caution anyone thinking of going to Auto Nation. Prior to my visit as I had each of these issues I sent messages to Sue, who I was told is the GM at Auto Nation, in hopes that she would do something to make things right and retain a customer. Although I cant confirm this as I never spoke to her and she couldn’t be bothered to reply or contact me directly. She chose to delegate my issue to Rob. During my most recent service visit I was told that a service manager (Rob) would be involved in the process so that they could do right by me being that I was giving them yet another chance to prove my opinion about them wrong. We got my car checked in and he gave me the impression that he would stream line the process and expedite as much as he could. Well after 2 days I received a call from a service rep stating that the vehicle wouldn’t be done prior to the weekend and they would need to keep it longer then the expectation I was given. During the call I kind of felt like I was being fed a line as to how much time/work they had actually done on my vehicle in the 2 days they had it. So I asked some straight forward digging in questions and found out that basically they had completed zero of the 4 things I needed them to do. ZERO! I was pissed so I called Rob immediately to ask what was going on as he assured me this was going to be streamlined. He said they determined the rear fender needed to be replaced and would need to be repainted and that was basically all they had accomplished. I asked him why in 2 days couldn’t they have worked on the other service issues while they waited for approval or whatever from the body shop. He basically said sorry and when I pressed him more admitted they could have done other things while it sat there waiting for the body shop. At that point I just gave up on them and ultimately it took them 8 days to replace and repaint a fender and fix/stop the fuel line retainer from knocking into the firewall causing a knocking noise. 8 DAYS!!! And I never heard from Rob the entire time other then the time I called him. When I went to pick up my vehicle I was met with yet another disappointment in customer service. Rob was nowhere to be found and they didn’t even wash my vehicle. I mean something so simple as a car wash for a customer who has had nothing but issues with them. Seriously think twice about dealing with Auto Nation….aka the WalMart of car dealerships. And honestly Ive had better customer service at Walmart.

Last night I purchased a 2017 Ford Escape from a very nice salesman named Dave. I told Dave I wanted the new Canyon Ridge color so he grabbed a couple keys and after walking for quite a bit come to find neither one of the keys he had opened any of the cars so we had to walk all the way back to the show room. I finally got to test drive the vehicle and loved it and bought it. I have not purchased a car since 1998. The only issue I really had was that it still takes 4 Flippin hours to purchase a car after all these years you think it wouldn't take so long. This was the main reason I haven't purchased a car in 18 years because it's an awful experience. Hopefully I do not have to buy another car for another 18 years. I read quite a few of the previous reviews and I'm a little scared as to what I'm up against if I ever have to have the vehicle repaired for some reason. So since I've only owned my car 24 hours time will tell I guess.

We had a great experience purchasing my new Ford Edge. Loving my new car. Thanks to the team at Autonation! Jonathan Phelps and Rich Junghans were great to work with.

This was my first purchase of a brand new vehicle. As a sales consultant myself I am very critical of the sales people. It was NO pressure to buy and was a smooth purchase. It was awesome that Pete from AutoNation took such good care of me. I have a Ford Dealership in my hometown however I went over an hour to AutoNation because of Pete. Thank you so much for all your help and I will be sending people your way.

I did a review after buying and gave them all positive words. But now after working with them the last (almost) year that I have had my car, I wish I could give no stars, but then I can't warn you about them. BE CAREFUL WITH THESE GUYS! I bought a car only 3 years old at the time, one owner, still great condition. Within one month of driving, my electrical is all out of whack. My power steering goes out when I am driving, my car locks and unlocks with free will, my radio works when it wants, and the list goes on with problems that have almost caused accidents. This would be fine if Autonation would fix it. But with my silver protection plan, and their wonderful service department, they cannot seem to find any issues... Upon insisting that nothing is wrong with it, then sent me away, and before I got on the highway, my electrical started flicking on and off again. Interesting. Fast forward almost a year. My clutch goes out. I insist that part of the problem is electrical, because the car shifts when it is off, but once an electrical current is running through the car, it won't work. I am communicating this to a man in the service department. I am telling him about all of the issues the car has. He interrupts me every time I start to talk, as if to shut me up. He tells me "no, no, no" whenever I have something to say. Then he raises his voice to talk over me. I am not at all sure what that was about, but it was incredibly rude. Keep in mind, I have a silver protection plan on the car and am supposed to get a loaner car when I have to bring mine in. So I tell them upon my better judgement that I will bring the car in, but need a loaner for work. The rude man tells me they don't have a loaner for me, but I can bring the car in... Um, what? I tell him that isn't an option for me, and I don't even know if driving the car in is a good idea. He tells me again that they cannot give me a loaner and continues his very rude tone with every word. They have no loaners available he tells me. I ask to transfer to a supervisor before I lose it. He transfers me. I explain to the supervisor that my clutch is out, and I need a loaner. He is magically able to find a loaner car immediately. Interesting. So I bring in my car... Now the real fun begins, as if there wasn't enough fun in dealing with them already. They have my car for almost a week before they even diagnosed the problem. Then a week later they tell me they fixed it. Then immediately tell me they were wrong and it still isn't working. They send it out to be diagnosed by real mechanics. They get the car back. They fix it and it is ready A MONTH AFTER GETTING IT. It literally took a team of mechanics a month to diagnose and fix my clutch. I get a call on Monday afternoon to tell me the car is ready to picked up. I tell them that I can pick it up on Wednesday. I am then threatened with charges for keeping the loaner car too long. WTF? I am also told it will be $1500 on the dot. That is WITH my silver protection plan. I confirm that I can pay with a card over the phone when I pick the car up. I bring the loaner back on Wednesday. I go to the desks where they deal with checking in your car and getting a loaner, etc. The same woman is there from when I picked up the car. I tell her I would like to take my car for a quick test drive. She tells me I can do that after I pay for it. Excuse me? I tell her I am not paying her $1500 until I test drive my car. She gives me attitude and acts as if I am being such trouble. But I stood my ground, and I tested the car first. I had to actually verbally request that I get all the paperwork from the car repairs because they were not going to give them to me. Weird, but normal protocol for autonation I guess. I am met with more attitude about this request. And on top of it, I am pretty sure they didn't give me all the paperwork anyway. Then it comes time to pay. I inform the woman that I would like to pay with a card over the phone, and I call to get the card number. The woman tosses a piece of scrap paper and a pen at me to write down the card number. Correct me if I am wrong, but isn't that illegal for them to have? I tell the woman that I am not going to write down a credit card number on a scrap paper and tell her she can have my phone and the card info will be read to her for processing. She acts as if it is so much trouble to walk 20 steps to the credit card machine. So much attitude at autonation! I give her my phone and she immediately coughs all over my screen. Gross! Then she runs the card. I finally have my car back. The check engine light is on, the tire pressure gauge light is on, a service note pops up whenever I turn my car on, and it is leaking something now. PLEASE, FOR YOUR OWN SANITY, DO NOT GIVE THEM YOUR TIME OR MONEY! I AM SPEAKING FROM EXPERIENCE, IT IS NOT WORTH IT.

Everyone was very helpful from beginning to end. We had our three kids with us and you know how that can get some times. They were very understanding and very helpful and tried to move the process along as quick for us as they could. We didn't have any bumps in the road at all. I just couldn't believe how attentive they were to make sure everything was perfect! I would highly recommend Terry Freshwater for sales and Adam in the finance department, they were both really wonderful to work with.

Our experience purchasing a Ford F-150 for towing trailer was great. Our salesman, Jon Phelps, answered all of our questions professionally and worked super hard to find the vehicle we wanted. Bob Swanberg helped us shop for a great interest rate for financing the truck, and Jennifer helped us choose the right accessories. Many others were involved - sorry I do not know all of their names. Great teamwork.

I am very unhappy with the service I am receiving from AutoNation. Unhappy is putting it mildly. I purchased a used van, which broke down a few weeks after purchasing. I called the service shop and had it towed there only to find out three days later that the $497 part needed was not covered under their 60 day warranty. I also was not offered a loaner (I was told they had none available) until I called my dealer and then suddenly a loaner vehicle became available. Fast forward one day... Something is not running properly so I call back. They tell me I must wait a week before it can be seen. Two days after I drop it off, they tell me they cannot find anything wrong with the van. They want to keep it one more day and let the transmission guy look at it. Turned out I needed an entirely new transmission. I dropped the van off on Wed, June 22. It is now July 8, and I'm told they still haven't started working on the vehicle and will *hopefully* be able to get to it by Monday, July 11.. I have three children in car seats, including an infant... Hence my need for the van. I have been unable to leave my home now for nearly three weeks because the kids don't fit in the Ford Focus I was given as a loaner, which is not comparable to a van. Absolutely poor service. I have to make payments on a van that I haven't gotten to use for nearly 3/4 of the month. Every day I just get a call letting me know that "these things take time" and "there's other cars ahead of yours..." I will never recommend this dealership. I will never return for any parts, service, or sales, either. Very poor customer service.

I had a great experience. Pete in Sales went over and above, spent alot of time with me figuring out which vehicle was going to work best for me. Rich in Finance was also a real pleasure to work with. Everyone there is friendly and just wants to help you find the right fit for your needs.

My car was displaying an engine light so I made an appointment to have it looked at. I had to leave my car overnight. It took a day and a half to determine there was nothing wrong with the engine and they charged me $136 even though nothing was wrong with the engine. A month earlier I had the same problem with the car displaying an engine light so I took it into a local repair shop. Within an hour they had me on my way as nothing was wrong with the engine. They cleared the code and sent me on my way without a charge. The same problem and the same solution but one shop handled it quickly without a charge and the other shop took a day and half and charged me $136. I'm very disappointed with Autonation.

Excellent, no pressure sales experience! Davor was very knowledgeable and made the buying experience fun. I got exactly what I wanted and am very pleased! There was no pressure to add accessories beyond what I wanted. Finance staff were very relaxed and I did not feel any uptake pressure. Overall a great experience!! Thanks!!!

Bought my first truck from Tousley and had an awesome experience. Talking to Pete about buying my second truck from him. Great people to work with.

I had been waiting to buy a new truck for a while and when I finally pulled the trigger, I was happy I chose autonation. Davor helped me find the exact truck I wanted and was honest and knowledgeable about everything. Finance got me approved quickly and before I knew it, I was driving off the lot with my brand new XLT. I really couldn't be more impressed with the service, cleanliness, and overall customer appreciation at autonation.

Had a very good experience buying my new car. Dan answered all the questions I had and explained the paperwork as we went through it. He also showed me the features of the Escape, plus went over the operation of the car so I would feel comfortable driving it home. I would definitely come back to AutoNation and recommend it to others.

Our salesperson, Jay S., was awesome from beginning to end! He was very conscientious of finding us the vehicle that we wanted. After our decision was made, Jay followed through with the sale and the detailing of our new vehicle. We had a few bumps along the way, but Jay made sure everything was done to our full acceptance! Jay, in our opinion, is a very nice person and strives to make his customers happy. As an excellent salesperson, Jay is an asset to the sales team at AutoNation in White Bear Lake and we will refer anyone we know that is looking for a vehicle to him and AutoNation.

I just want to say how much I love the team at Autonation. We had quick financing that we were pleased with and drove off in a new car. There was one minor hickup with financing in which Anne and Adam graciously fixed immediately...despite the fact that we were less than nice about it Having a sales and auto finance background, I am always quick to judge these situations but I must say I'd recommend any of my family and friends to Autonation. The sales and finance team were professionals and did what was needed to not only gain our business but to ensure that we refer them. Great job ANFWBL!

Autonation Ford is a great place. I had Jacob as my sales guy, and he was awesome. He was very patient and kind.

Always treated well and things get done right. They want to make the customer happy. We are a Ford family. We always go here for all our cars and service needs.

I bought a vehicle here end of December, only to find it needs over $5000.00 of work, and that they are lying to the attorney general. I would NEVER buy another vehicle from a company that doesn't stand behind their vehicles...VERY POOR CUSTOMER SERVICE! Well their lies have made them the pathetic, company that takes advantage of poor people!

I would highly recommend AutoNation! After stopping at 9 other places AutoNation was the only dealer who understood what I needed and found it. They were not pushy and actually listened to my needs/wants. Everyone was so friendly and helpful. The overall process who easy! 3 days later I noticed my antenna was missing, I called them and they immediately fixed the issue (which was very minor). I can't say enough good things about them and will be a return customer. Thanks AutoNation

At first this place was great and helped us so much to trade in our vehicle. But now dealing with paying for our down payment has been a nightmare. We borrowed a check from my mom so they could hold the check for 30 days until we got back our gap insurance to pay for down payment. 1 they knew we live in Louisiana so how are they suppose to get our money for the down payment with out taking money out of my mothers account. You can't send them a check in the mail, they won't take a credit/debit card over phone. They told us we would get our gap insurance back within a couple days nope that's not true either!

Best dealership to buy a car and everyone there was great to work with. Third vehicle I bought there and I plan on my future cars being bought there.

I bought my car from then five months ago and have yet to get my title. This will be my fourth time calling and reminding them! Will never buy another vehicle from them again

AutoNation Ford made car shopping easy and stress-free. Pete, the gentleman who helped me, was very professional and showed incredible customer service! Pete respected my needs in regard to budget and what kind of car I was looking for. I would recommend AutoNation Ford to anyone in the market for a car.

Bought a 2011 ford escape may 2014. Been in service 9-10 times since... Transmission issues, alternator, wiring, leaks,steering gear, and gear selector plus more issues i forgot about because its been there every month... They are charging me 1700 dollars for this repair now and they wont do anything at all.. Their certification is worthless as it really covers nothing... BEWARE DO NOT BUY ANYTHING FROM THIS PLACE!!!!!!!!!!!!!!!!!!!

Bought a 2011 ford escape may 2014. Been in service 9-10 times since... Transmission issues, alternator, wiring, leaks,steering gear, and gear selector plus more issues i forgot about because its been there every month... There charging me 1700 dollars for this repair now and they wont do anything at all.. There certification is worthless as it really covers nothing... BEWARE DO NOT BUY ANYTHING FROM THIS PLACE!!!!!!!!!!!!!!!!!!! Would give this place negative 100 stars if i could!

Fixed a no-heat issue I was certain would cost $1000 due to the things I was reading on internet forums. Repaired air-blend actuator motor (very labor intensive, Haynes manual advises home mechanics to avoid attempting it), replaced a tensioner pulley which I knew was going due to the squeal, flushed the coolant, changed the oil and rotated the tires for $950. I was expecting $1000 for the heat issue alone, so was happy with paying that. Normally, I don't bring my trucks to the dealership for repairs, but wanted a Ford guy to be the one to tear the dash apart. A good choice, I think.

First time in the dealership and had a great experience. Staff was very friendly. Would recommend anyone to there.

After a negative experience, Manager Mark did a phenomenal job following up with me to ensure the issues were resolved... he truly went above and beyond to earn our business back. It takes a lot of guts to admit a mistake; it really meant a lot!!

Easy from the start. Did most of the sale at home. Guys were friendly and accommodating. Ended up with a great car and confidence to buy from them again

My daughter and I purchased a new Ford Escape from AutoNation in White Bear Lake MN. The Sales Department was exceptional and outstanding. The salesman was very patient and kind while we tried to find the "right one" for us!

They are quick, professional and communicate well. Thanks for the great services! I will be back!!

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We just bought a new 2015 Ford Explorer Limited the other weekend and couldn't be happier!! Dan H. in sales was great to work with and AutoNation gave me a great price- the same vehicle was at another dealership 3 miles from my house, but I knew I wanted to buy from AutoNation because my parents had nothing but good things to say about them when they bought their F150. I am very satisfied all around and I love my new Explorer!

Always good service along with quality.

Had an issue with my 2013 Taurus contacted the original dealer on 6/17 that I bought the car from and they told me it would take over 2 weeks to get it in and looked at. AutoNation was able to look at the next day. The provided excellent customer service from the service techs who worked on my car to the courtesy driver that brought me to work. I would recommend them to anyone having an issue with there car!

Thank you, Billy!!! My daughter, Alexandria, is loving her 2005 Focus. Thank you for such a great and easy experience with her first auto purchase.

Great dealership and Pete Turgeon is a great person to work with

Ford has the best customer service compared to the other dealerships that I visited during my decision making process. They were very helpful and attentive. I traded in my other car as well and they gave me the best deal.

I love the service & sales departments! They are very friendly and great at their jobs :) It can be a bit slow, but that's because they're detail oriented...

From the moment you walk in, there is someone waiting to assist you. As a woman, I was shown respect for what I did know & help with what I didn't know. No pressure & everything was explained completely. Even though I had done my homework, I was given time to review & make any decision.

The best buying experience I have ever had. Pete is amazing.

I want to thank Ford White Bear Lake for their awesome customer service. UPS lost my axle and the parts department, Mike S. in particular, corrected the issue in a very timely manner. For that, I give you an excellent rating!

I just bought a new Ford Escape Titanium from Geoff Jelinek at AutoNation. This is the second time I got a car from Geoff and this is the best car I have ever owned. It even parks itself! I have always received excellent service from AutoNation and would not hesitate to recommend them to anyone.

I have had some problems with my truck and had the best of service thanks to Bob and the manager Tyler Robertson and would highly recommend Auto nation!! :)

Our first time using this Ford dealership. We came to them through Costco. Overall we are very satisfied. They were professional and responsive. Mark Jersild was our sales person and was great to work with. I expect to use them in the future even though we have two other Ford dealers located closer.

Horrible customer service! First of all, don't use your existing vehicle as a trade in as they insult you and your vehicle with their low ball offers. Second, we test drove a Jeep Wrangler and the vehicle started violently shaking during the test drive. The salesman made the comment "usually we like to have a notice for test drives. Just so I can drive the vehicle before customers show up to make sure it doesn't fall apart." That made us feel great... We got passed along to another salesman named Roger. Now let me say this as a female in my early 20's I felt like this man talked down to me the entire time. He made degrading and insulting comments as he refused to run my credit app when we found a vehicle we liked. I know where my credit is at and I know what I qualify for. I will never do business with this dealer and I will never recommend this dealer to anyone. STAY FAR AWAY IF YOU WANT GOOD SERVICE!

Dave and team did a very nice job of presenting options that met my needs without being pushy or overbearing. I was in and out in about an hour. I get a fair value for my trade and a great price on my new car.

I recently purchased a new vehicle from auto nation ford in white bear and once again very pleased with the purchase. This is my third vehicle purchased through them and I can say I will be a customer for life! Pete Turgeon was my salesman and I must say he is the best out there. From looking at options and vehicles to signing papers he made it simple and hassle free. I recommend this dealership for all your ford vehicle needs. You guys rock!

Before I write my review, I would like to mention I have been a loyal customer for over ten years. In that time, I have bought a few vehicles, and my family has bought over a dozen. So this review comes not from one single visit upset customer but someone who USED to be an advocate for AutoNation for a long time. As a dealership they have really gone down not only in quality but in customer service severely in the past few years. They do not stand by their cars or service. Every department works against each other and no one takes any responsibility for their actions. I recently bought a used car and it obviously was not inspected properly or even worse was and they just push it onto the lot. The SUV I bought had severe leaks, missing safety features (which the dealership is legally obligated to repair before the sale of any vehicle), plus a variety of other mechanical issues that they did not disclose. It’s a lemon. I originally went to them because my previous car died, and they said they would help me and get me into a solid, dependable vehicle. Plus I’ve been with them for years and I believe in loyalty. Rather they took full advantage of me. I made the dealership aware of the issues I had right away with the SUV and they were going to charge me to bring it in, even though I had it for not even a week. Everyone kept waving me aside when I called saying it was an AS IS car so tough luck. Remember, safety issues were wrong on the car, which they are LEGALLY obligated to repair. And I made them aware of it instantly. After many phones calls, finally spoke to the GM and they said they would “make it right.” This is their favorite phrase they have said it for years and I swear every time they say it, it loses its meaning more and more. I tried trading the car back, refunding it, any option to get rid of it. Remember, I had all these issues with the car before my first payment. And I also didn’t drive it for half the time of having the car due to it not working properly. Their “making it right” was having me eat well over $2,000. So they could make a profit out of me three times over. I am still stuck with this car. My brother also bought a car from there a few years ago and the transmission blew with in the first 30 days. You think we would have learned our lesson. Unfortunately, like most people we are not mechanics and trusted them too much. Brings me to their service department, used car department, etc. They are terrible and do the bare minimum to make a car pass, or worse say we missed that. Do not use them, or trust them. God forbid some gets hurt in one of their vehicles. I have taken my car to other mechanics after them and they will call them out about their poor job. They will not make anything right nor admit when they screw up. I could talk forever about their terrible service department, but I will move on. The finance section, if you work with Mike Ferraro, walk away. He is infamous for raising the price of a car then lowering it to make it seem like you’re getting a discount; his “making it right.” In short, the lesson to learn people, DO NOT buy a used car no matter what the condition it is from AutoNation. They are no better than your local used car salesman. I would only buy a brand new car with an amazing deal from them. Because that way their service department had nothing to do with it, and you won’t have to worry about the headache I received. Go to Maplewood Toyota or a dealership that will stand by their cars and guarantee them. Toyota no matter what condition one month or 1,000 miles will fix any issue with your car. Plus at Toyota you may get some decent service. My problem was I put trust into my relationship with AutoNation and expected my loyalty to matter, but in the end they care more about making a few extra bucks then you returning. Sadly, I had the same sales guys for over a decade, great guys. But unfortunately they work for a company that cuts corners, doesn’t support them, and does not care about your satisfaction. Best part is I am buying a new car in a few months but not from them. My family, friends, any one I run into, I will make sure does not go there. Find a different Ford dealership if you want a Ford.

I have been buying/leasing my Fords for over 25 years with AutoNation -formally Tousley Ford. Awesome customer service. Cheers to Dave Orton....

Jared Putnam and Mike Farrell worked hard to make sure I was happy and that the transaction went smooth. Adam Heerne, (I might have spelled his name wrong) was fast and knowledgeable w the warranty and financing piece. Overall fairly painless transaction. The only thing I would improve is the amount of time I had to wait could've been better, but I believe they are doing the best they can.

Highly recommend the Sales department. I dealt with Jennifer Cline and Mike Farrell. AutoNation did what they do best and we drove off the lot with our first brand new Edge. It was a great experience and we will definitely go back.

Highly recommend the Sales department. I dealt with Jennifer Cline and Mike Farrell. AutoNation did what they do best and we drove off the lot with our first brand new Edge. It was a great experience and we will definitely go back.

They wereso helpful and understanding they didn't pressure they really just wanted to help me out. I recommend going to see Pete. He is the best!!

My experience with auto nation was excellent. Mathew Michaud was honest and absolutely wonderful to work with. Gary and Mathew made sure I was completely satisfied with my vehicle purchase. Had bad dishonest experience with my last vehicle purchase, but auto nation was wonderful. They have me as a customer for all future vehicle purchases!

Awesome service

This is the second Ford Escape I have purchased from AutoNation. Both experiences were good and salesmen were not pressuring when making a decision.

I was recently in a 5-car pileup with my young daughter, which resulted in the total loss of my vehicle. I decided I wanted to explore leasing options for the first time, and was totally unfamiliar with what my possibilities would be, so I needed to find a dealership and salesperson that would be willing to walk me through the process and help me explore all available solutions. After a less-than-pleasant experience with two different dealerships, where getting financing information and leasing quotes was a little like pulling teeth and the salesman I worked with was slick and pushy, I turned to AutoNation Ford in White Bear Lake. My salesperson was Mark Jersild, and the level of service he was able to provide was a breath of fresh air compared to my previous experiences. I was uncertain as to the type of vehicle I wanted to lease (I was accustomed to compacts but considering a larger vehicle), unfamiliar with available lease variations (mileage, duration, etc.), and picky about paint color. I'm sure I am what salespeople would refer to as a "difficult customer," but Mark never seemed to be annoyed or impatient, just provided me with all the information I requested in a timely manner, worked with me to get me the very best price possible on a vehicle I was happy with, and was very flexible with his time as far as delivery goes. If I could describe my idea of a perfect car-buying experience, my recent experience with AutoNation Ford in White Bear Lake would be it. I will definitely recommend this dealership (and Mark) to my family and friends.

Thank you Andy Solomonson for helping us choose the perfect vehicle for our family! Your professionalism, knowledge and expertise are greatly appreciated! You were so helpful and patient through our entire experience, and we will definitely recommend you and AutoNation.

We bought a Ford Escape, The salesman was very helpful giving us the information we were looking for and more. There was a lot to choose from. They also offer free help to learn how to use the electronics in the car. Phone, radio,etc.

Well this week marked the 2nd vehicle that I have picked up from AutoNation in White Bear Lake. I wasn't searching for a specific dealership, I was looking for a specific car. In the end I am happy I ended up with Autonation again. Service was great, the car buying experiance was positive. The first car I picked up from them was new, this one was used. I have to say they were great to work with and made sure that anything I was concerned about was taken care of. Picked up their warranty plan and maintenance plans with my new (to me) car. We have it on our other car we picked up from them as well. It is nice to have and easy to justify on price if any work is ever needed. 2012 Explorer 2011 Edge Thanks Autonation, you have a loyal customer for life

We have this plan on our 2012 Explorer and now our 2011 Edge. I have been so happy with the service on the Explorer that we picked it up on the new to us (Used) Edge. If you need a loaner car usually it means booking out a week or two in advance. However, I believe they always have a small pool for people who don't have that option. We have been happy with their work and ability to catch things on my wife's car that she was not aware of. I look forward to doing more business with them in the future.

Our car-buying experience was great. The sales team (Dereck, Drew and Adam) were a pleasure to work with and the process went without a hitch. Felt like we got a fair deal and wouldn't hesitate to buy with them again. Definitely recomment.

My salesman Gregg was great. My husband called ahead and told him what we were looking for and he had it ready for a test drive by the time I got there. He could tell I was disappointed in the lack of some of the options so he steered me towards the perfect Fussion and I was driving off the lot a few hours later. He did a wonderful job running the numbers and it was a smooth process. Thanks Gregg

they are generally great but I have noticed something about their service since becoming Autonation. Suddenly getting a loaner is impossible unless you schedule ahead. I have never had a problem in the past, and I have been a loyal customer since the early eighties. However, I recently bought an F-150 and the engine was acting up, I can't do without a loaner and they told me that one would not be available for two weeks! In the interim the engine failed completely. So here I sit roadside waiting for a tow that will probably be over the $100 coverage limit, and in addition, am without a vehicle for however long it takes to fix. They do tell me that if it is still in getting fixed in 7 days when my appointment was for, I can get the loaner that was reserved for me then. You would imagine that a dealership would have enough loaners on hand and if they didn't then roadside would pay for a rental until I got my vehicle back. It seems pretty apparent that it has gone from a family owned dealership to an impersonal nationwide corporation that puts bottom line ahead of customer satisfaction. Duly noted, AutoNation.

Arranged to test drive a new Mustang GT. Sales rep had it parked and waiting out front when I arrived. Sales team was very professional. Covered all my questions. Bought the car and received great support afterward. Sales manager conducted a thorough Saturday morn training session.

If you are purchasing a Ford then I would recommend this dealership. I bought a GMC and the process was really straight forward, as for features I had to go to GMC's website for specific details.

Salespeople were friendly while buying vehicle. On the third visit decided to purchase a vehicle. When we were negotiating he value of our trade-in we rejected the $600 offer. We counter offered $1000. The paperwork they give you includes all the misc. fees and taxes. The way my wife and I remember it Dan told us that they may not be able to show the whole $1000 as trade value they may reduce some fees(Dan does not remember this but he has to remember all his sales and we only have to remember one). The second offer came back $600 less in total price and we were expecting it to be only a $400 decrease. We accepted this offer. After we got home I was reviewing the paperwork and found that $400 of decrease was licensing fees that should not have been on the paperwork since the license tabs were current. Only the title transfer fee should have been on the paperwork. I hope this was just an accident not a deceptive practice. When my wife called Dan a few days later to discuss this he was not nearly as friendly as before the sale according to her. I recommend you review the paperwork very closely before signing.

We felt welcomed from the moment we walked in. Our sales rep Greg W. could not have been more accommodating, patient and fun to work with in selecting our new car. We were trading in an old SUV for a new one. The selection was amazing and we were able to find the perfect Ford Escape for our needs. It took us over two hours to select the car and Greg stayed with us through every step of our decision making process. He was knowledgable about every aspect of the car. We took a break for lunch and afterwards he was terrific in getting the papers drawn up and helping us decide the best route for us to purchase the car. The finance director Troy R. was an expert in drawing up the many papers required. Also fun to work with and further helped us in fine tuning the deal. Dee was great in offering us deals on exterior coating etc. After all the paperwork, the car was prepped and delivered with a small wait. We also met the manager Ann, so kind and personable. Our wait times were brief. We were always seated in an open area and never put into a small cramped space like many dealerships. We knew we were at the best dealership due to their huge inventory, wonderful service, but most importantly the personal touch and caring of the entire staff. We look , forward to having our car serviced at Auto Nation Ford White Bear Lake in the future.

I have owned a Ford from the time I was 16 years old. I called my local Ford dealer looking for a new pick up. They said they did not have and could not find what I wanted. I called Autonation and on the first phone call Drew understood my needs. He called back and said they did not have what I needed, but they could get it from another dealer. He sent me the details of the truck and it was what I wanted. He got the truck and I when I went to pick it up it was ready, clean and full of gas. I was in and out in a timely fashion. Drew and the Crew at Autonation are great.

I've been a customer for many years and I have had a great experience with the service till now. The employees and service personnel are courteous and respectful and they are ready to help you out with your vehicle servicing needs.

I highly recommend doing your business here!! Amazing customer service and a great place to get a car! Did everything they could to get me into a new car and I drove away in a new 2014 Ford Focus Hatchback! Could not be happier! Thank you!!! :D

We were immediately greeted by Gary when we arrived at the dealership. He was friendly and welcoming. We got down to business right away...we knew exactly what we wanted to look at. Gary wasted no time and was very personable and informative as we found the Fusion section. We talked through options on select vehicles and a short time later we were test-driving what we liked. Gary helped us to weigh our options and showed us some that we wouldn't have thought of or considered. His knowledge of the products really helped match us to the vehicle we ultimately purchased. Gary was the right blend of information, options and space. We were so pleased with our experience at Autonation and with Gary. We so appreciate the extra time that was taken to arrange all the details and teach us about the car. Gary made sure we got a fair price for our trade and his integrity shone through in each step we took. When we were all set to leave, Gary made sure we had everything in order with our car seats and other belongings before we left. We love our new car and were very happy with our experience.

I am directly involved in the automotive field and understand what good service is. I appreciated Roger's low key approach. I told him what I was looking for, we ran through some options and he located what I was looking for. I mentioned I'd like to order some all-weather floor mats and he dropped them off in person at my office 2 days later, no charge. Great service - great follow up!

We came in originally to just look for options for a bigger vehicle since our third child is due in less then 8 weeks. We currently had an Escape. We were not really wanting to go the minivan route but did not want to bite off the huge price tag of an Expedition. Enter Mike G.! He showed us the Ford Explorer with the third row. We had not considered it because our oldest would have to jump over the seat all winter since carseats would be in the middle row. Mike talked to us about the option to lease, which we had not even thought about. By leasing we were able to get a 2015 Ford Explorer with bucket seats for the second row for easy access to the third row...problem solved!!! Our payments leasing are less then if we would have purchased the only used Explorer (2011) we could find that had bucket seats and 70,000 miles. We are loving every bit of our new explorer and are thrilled the stress of finding a vehicle is over. We would definitely come back and would absolutely use Mike G. again. His attention to detail and customer service are a breath of fresh air. Not once did he try to pressure us into anything and took the extra time to look at all the options for us and show us everything about how our vehicle works.

I took my Lincoln in for an oil change My wait time was shorter than I anticipated. It was a painless experiences. The staff treated me very well. I would recommend this dealer to anyone who needs servicing for their car. We drove all the way from Northern WI to come here and they did not disappoint. Many thanks and see you next time.

Update!!! Now I have just been informed that despite you showing me a clean car fax that my car has been in an accident that required front and rear end repairs. How can you people think that is okay? there is no way a respectable dealer would not have disclosed this and any inspection you made had to have shown this issue. Please respond!!!! I understand the concept as is but how can anyone trust you when you sell a car in such disrepair that in the state of WI you would have had to repair or disclose it before the sale? I took my car to a local dealer and was told that you had to have known about the issue because it was so bad (and no way wee could have caused it in only 3 months) and yet you chose to make the fast buck. Now I'm out 2k extra. Shame on you!

While i am not a big fan of Minnesota car dealers Gregg and Auto Nation did a five star job. He was honest and was there after the sale. If i was anyone looking for a Ford I woud come here and deal with Gregg and Auto Nation!!!!!

My wife and I have bought a lot of vehicles from AutoNation. But the best part is dealing with Dave O. He knows I am very impatient and do like to spend the whole day buying a car, sitting around waiting. With Dave he is very helpful and gets you in and out. Thats why I will keep buying from AutoNation.

Excellent job! Love that my car was washed and vacuumed after the oil change!

Gregg was great to work with. I didn't want to mess around with a lot of dealers negotiating prices. I asked Gregg for his best price, and he gave it to me without any hoops to jump through or hidden fees. Other dealers were still playing games with me as I was driving home my new vehicle from AutoNation.

I recently purchased a 2014 Escape SE and am very pleased with the vehicle. The sales man did an excellent job accommodating me even though I was a walk-in and he had an appointment with another buyer at the same time. However, the aftermarket parts lady scheduled us for a remote start installation but never gave us an appointment card. When I called her a couple days later, she told me it was scheduled "this Wednesday" with a drop off & loaner pickup Tuesday night. However, after fighting my way across town in heavy traffic, the service guy discovered that I was a week early. He was polite and apologetic, but so far my experience has been marred by the ignorance of the aftermarket parts lady for not knowing the difference between seven days, AND for not providing an appointment reminder card in the first place. Because the quality of service slipped right off the page at the end, I can only rate AutoNation as "fair". A "good" dealer wouldn't have screwed up like this, and a "very good" dealer would have given me one of the six loaners parked in the garage and gotten the job done without hesitation so I don't have to make a second trip.

I just wanted to say what an AMAZING place Autonation Ford Whitebear Lake is. David Sawtelle and Ann were above and beyond amazing. Everyone I worked with over there went above and beyond to ensure that my experience was first class. I can't say enough of how great they are. Thank you for all your help!

We recently purchased a used Chevy Tahoe from AutoNation and were extremely pleased with the sales team and Pete Turgeon in particular. To top it off, there was service work to be completed (AC not working, 1 leaking shock) that I discovered after purchase. The service manager (Cindy) was awesome and they really stood behind their vehicle by not charging me anything to have these things repaired. I highly recommend AutoNation, and have been raving about them to all my friends.

It was time to buy a car and I had my sights set on the Edge. Upon arrival Terry F. helped me go through a few options and by the end of the day, it was between the Edge and the Escape. After waiting a day, I came back and decided on the Edge and do not regret it. The staff is very friendly and, in Terry's case, very comical. I highly recommend this place if your looking for a Ford.

These guys were awesome. The sales staff doesn't get paid regular commission, they get paid per unit, which is awesome because they have no reason to pressure buyers into spending outside their price range. Going here was a relief after the bad experience I had at White Bear Lincoln (the sales person was upset I wanted to see how much a new Mustang would cost vs a used one they had).

I just leased a 2014 STX F150 from Auto Nation and every person there was a joy to work with. I worked directly with Richard A. and he was awesome and attentive to what I was needing and patient with me on trying to make a decision. They went above and beyond for me. I am a returning customer and will continue to go there. the sales staff is great.

When I was in at Autonation Ford, I decided to see the salesman I had when I bought my previous vehicle, which was Phil G. He was by far my favorite person to deal with because he has been in the industry so long that he knows everything there is to know. I really enjoyed dealing with him, he somehow managed to get me into a new truck for less money than a used one would be, and got me every feature I wanted, in my very unrealistic expectations. At the other dealerships when I told a salesman my expectations, they were usually very rude and would not want to find me a truck for the price I wanted. From the first time I went in Phil said he was not sure but he would see what they can do. Sure enough they made it work. The only issue I had with this dealership was it took me forever. I spent almost 8 hours at the dealership, waiting on the "business office". The people in the business office were rude, and when I asked a simple question to the lady who was trying to sell me rust proofing about if they could put different tires ( i dislike Goodyear) on my truck, I got a very rude response. Outside of that it was a great experience and I will definitely recommend Autonation to all of my friends and family!

Travis the service rep called me to resolve issues and help me understand the service contract after I was upset over some misunderstandings. I am glad he cared enough to call and resolve this issue as I am planning on buying all future vehicles for AutoNation.

My sales guy Bobby did a good job of taking care of my needs. From a pricing standpoint, I was fairly well educated about the product prior to entering the dealership so I did not really need to spend a lot of time going back and forth haggling over the cost. The dealership had a "low price guarantee" pricing model anyway, which was a refreshing approach and it matched my expectation based on the research. They showed me exactly how and why they were discounting the vehicle. What was also nice was that they did not pressure me to purchase any "add on" products. They took me through a checklist, provided me options, and respected my reply. Lastly, the trade in of my old car was simple and again, they met my expectation in terms of value. All in all, this was a pleasurable and straightforward experience compared to my previous car buys. I would say the only thing that approached frustrating was that the car was late in delivery by about 1 week.

Billy, my sales rep at Auto Nation, went out of his way to secure the exact vehicle I needed. He communicated frequently with me throughout the process and was very accommodating of my requests and needs. The process was painless! Also, the individuals I worked with to secure financing and an aftermarket product install were professional and responsive. This was the best car buying experience I have had from start to finish. Highly recommended.

Everything was great. The sales staff were all very friendly and helpful. Particularly my salesman Mark J.

I have gone to this dealership for many years, mainly the parts department and they are great! However the "Quick Lane" and service department is by far the worst of the worst. I have gone to the "quick lane" a few times and was told the wait was between 1.5 and 2 hrs.. How is that quick? And the service department is a complete joke. I made an appointment for our car to get a recall fixed (couple hour job). Our car was dropped off in the morning and they called at 2pm stating " that they were plugging away at it but wont be done until Monday" I told them that was unacceptable... They called me back about a half hour later telling me it will be done at 6pm. Why did my call change that? Why do I need to chew them out to get my car back the same day as I was promised? We got the car back but now there are other things broken on it... WORST PLACE EVER!!!!!!!!!!!!!!!!!!!!!!!! And come up with a new name for the "Quick Lane"!! I only gave it 1 star because I had to in order to post this.. I would give it a -5 star rating if I could.

were not pushy excellent customer service

My wife and I only stopped at AutoNation to test the new Escape and were so pleased with the car and all aspects of the treatment shown us by the Dealership within a few hours we were proud owners. Their sales staff was exceptional. They found the exact model we decided on gave us a fair price for our Murano with no haggling. Their service bay looks exceptional with easy access for their customers and several check in personnel to eliminate long waits. Doubt we'll get to use it much our Ford has performed flawlessly for the first 3800 miles. Love the navigation feature.

I just leased a car from Auto Nation and every single person there was a joy to work with. I worked directly with Richard A. and he was awesome and attentive to what I was needing. I have already made a referral to a co-worker that is in the market for a new car. They went above and beyond for me.

I ordered a new car from AutoNation Ford. The staff was very friendly and they kept in close touch with me all during the eight week waiting period. My Fusion is a great car. When I picked it up I wanted to put winter tire/wheels on it. Unfortunately, the owner's manual does not mention anything about the jack/lift points on the car. (There is a lot of plastic under there so watch out.) I called the service department about the jack points and their response was somewhat vague because they couldn't show me any pictures over the phone. But when I went in they were very helpful, showing me exactly where I had to place the jack. The service people were great as well as the general sales manager, Ann. I found out that Ford has a strange way of dealing with built-in garage door openers. You have to order a sun roof to get a garage door opener! Who would have guessed? Ann was very helpful in resolving the issue regarding my need to purchase a special after-market rear view mirror to get opener. AutoNation will be informing Ford about these issues. I definitely will be recommending AutoNation to my friends. will

This is my second time leasing a vehicle through WBL Autonation. They always make everything simple and pain free! Great experience, love working with Richard A.! Super knowledgable and friendly service all around.

I had researched what I wanted and attended the Auto Show and was ready to find an Escape. I had a great experience working with Adam H. at AutoNation Ford WBL and I was able to get just the Escape I wanted in the color I had to have!! (Ruby Red with black interior) ... The process could not have been better and everyone I talked to and worked with there was friendly and I never felt that because I was a woman I was treated differently. Adam is the best and I highly recommend him and AutoNation Ford.

My new 2014 Ford Taurus SEL has everything I need in a car. It has great pickup speed, a comfortable ride and a beautiful ruby red exterior. I love this car.

Our purchase of a 2014 Ford Fusion was easy, flawless and enjoyable. The sales people were very friendly and helpful, as was the young man that showed us all of the interior systems.

Purchased Taurus on March 2nd and thus need time to evaluate car. Pete T., head salesman and the young man Joe who took care of us regading test drives we were very happy with. No push to purchase either. So far so good. Can write review in 3 months on car do believe.

Worst experience I have ever had from purchase to paying the loan off. Wouldn't purchase a thing from them ever again...complete joke

The worst dealership in white bear how do I give negative stares

Another enjoyable, stress free new vehicle purchase from White Bear Auto Nation. My sales associate, Andy S. is fantastic to work with. He is extremely knowledgable, doesn't pressure you and is always looking out for your best interests. If you are in the market for a vehicle go see Andy!

We have been buying cars from AutoNation (formerly known as Tousley Ford) for 30 years. Thirty years ago I (as a woman) went car shopping and stopped at many dealerships. Although other dealerships had lots of salesmen standing around, not one of them approached me and asked me if I needed help; this despite my obvious interest in their cars. Then I went to Tousley. They were great. I was treated as a "customer," not as a woman who had to have her husband in tow to be taken seriously. We have kept coming back because we feel comfortable at this dealership. Phil G., who has been our salesperson for at least the last 25 years, is the best sales person (and I am not just talking about sales people in the car industry) we have ever come across. You feel like his best friend from the moment you meet him. You feel that he has your best interests at heart. He makes buying a car fun. I never enjoyed car shopping until I met Phil. He is the BEST. This dealership caters to its customers. They go above and beyond what one would expect.

Dropped off vehicle for what I thought was warranty work, never informed of any fees until the work was finished. $351 dollars later I get my car back. :( One star is too many.

David W. (at AutoNation Ford in Minneapolis) did an exceptional job in closing the deal. Being a non resident in the states as of now there were a whole lot of complications in getting a car that worked out well financially as well general paperwork nuances.. David was able to work with me on overcoming those obstacles and coming up with deals that were right up my alley. He understands the customer needs and goes that so called "extra mile" by bringing in value added recommendations. David is an asset to his organization, great work :)

this is how car buying should be

I got my new F150 with everything I ever wanted in a truck! I am not a computer guy and was nervous about how to use nav and sync but my sales person was patient and explained everything to me. They even have a Saturday class that goes further into the tech stuff !

My sales experience was great,The sales staff was very understanding of my needs,with no pressure at all during the purchase of my F150.This is my third purchase over the past few years and it keeps getting better every time, Thanks to all at Autonation Ford of White Bear Lake

I Recently Purchased an F-150 from Tousley/AutoNation Ford. They are great to work with and have the best prices around. Also they have a Great sales and service department. I highly recommend this dealership.

I went to Autonation Ford looking for a family sedan. The salesman knew i liked performance cars, but with a new born baby that nice new mustang just would not work. I was looking at a Taurus as it fit all my needs ( except the performance), Dave then had me drive the new SHO model... amazing... He helped me get into a new SHO that meet all my needs, a family sedan with performance. Thank you so much. since my purchase i have only had it serviced 1 time. The service was very good. they kept me informed with everything going on with the vehicle and even gave it a bath before returning it. AutoNation Ford did a great job I will continue to use and recommend to everyone. Thanks Travis

I bought a New F150 from the dealership and they did not have one in inventory that I was looking for, however, talked to one of the internet sales guys and he was able to come up with one that beat my expectation. I had a team that I worked with to get every question answered throughout the buying process. They were not pushy to sell the vehicle. Pretty laid back. They wanted nothing but the best for what I was buying and to feel comfortable throughout the process. I have had a lot of compliments so far on the color and features that I got.

We bought our second vehicle here last night. First purchase went so well went back for another. No pressure. No hassles. No games played. It's the way it should be. These folks know what it takes to earn repeat business. We love them. Had to drive clear across town to get there but it was worthwhile.

Our family has needed to buy two new cars in the last 8 months, we've picked AutoNation both times. The first experience was so seamless and hassle free that I wouldn't consider another dealer from now on.

Thanks Luke and Andrew for super service with my new Fusion Hybrid. You guys made the buying experience simple and fun - like buying a car should be. I love my Fusion and I tell everyone to call you for the CostCo program discount!

We had a great experience with AutoNation. Found exactly what I wanted and worked out a great deal on my trade-in.

Did an "Availability Check" after seeing a particular Equinox on the website. Not more than 5 mins. elapsed before we had a call from Dave W. to let us know the vehicle was still on the lot and he reserved a time for us to come take a look. Incredible service and truly nice people! Dee brought us sandwiches, as we were there over the lunchhour, and the Equinox now has a new home. Definitely a great experience to deal with this group of people!

This was my first time purchasing from Tousley. I had done lots of research online and had narrowed my decision to either a Ford Escape or a Honda CRV. Stopped by Tousley for a test drive and got great service from Andy S. He helped me find exactly the model I was looking for, with all of the features I wanted and in the right color! They have an extensive inventory so I didn't have to wait for them to order one or do a dealer trade. There was absolutely no pressure from the Andy to "buy right now!" But the deal was so good I drove home in the new Escape that evening. Love love love my new Escape!

I have bought over ten new cars from the same group at Tousley for me and my family! Bob S. is the best of the best for new car selections. Bob has always treated me and my family with the utmost respect and is always looking out my families best interest. The cars has always been ready as promised and they spend the time to review all the features of the car when you take delivery. My mother is 78 and they took the extra time with her to explain all of the feature in the car… and at that age it takes a few time to sink in. As questions came up, and sometimes the same questions, they took the time to explain the features. In regards to the backend and service Cindy is the go to Girl! Cindy takes the same care with all of her customers to explain service and what was done to the car. Cindy has the right attitude and the ability to deal with all types of customers. From the front end to the backend Tousley has it down!

We worked with Rich J. and had a great experience. He respected what we were looking for and what we needed. We would definitely work with him again!

Although I did not buy a vehicle from Tousley, I'd like to give Kevin M a big thumbs up. He is a really good sales person and helped me to narrow down the vehicle that meets my needs. He is knowledgable and patient, a very nice person to work with.

I was there 3 years ago, and returned. Actually, I went in just to get an oil change for my '09 Focus. Didn't expect to come out with a new one, but the model won me over with handling and safety features (ABS, rear parking sensors, etc...) The salesman was VERY prompt, patient as I tried out different vehicles, and conscientious. And helpful, over reminding me of budget issues - his goal is NOT to oversell. I wish I could namedrop... :) There were no pressure tactics on his part. I also got virtually the same amount of money that Kelley Blue Book had said it to be for a trade-in value, which is a plus. Now, I did buy a hatchback originally, but returned it out of an interest for the rear parking sensors, larger wheels (great for winter), and (after seeing it) the moon roof and awesome color (candy blue). If they had a hatchback with the same 17" wheels and rear sensor, I'd have stayed with that version. But the sedan is a wonderful design, too. And that's the cool thing here, they have a 3 day grace period (I think most dealers do), but Tousley certainly honors this and I am most grateful. (Again, the hatchback was a solid model, but those extra features were definitely the proverbial goldmine.) I'll happily return to Tousley the next time I need a car (hopefully 7 years; the 09 model was solid, but the 12 model floored me and won me over...)

I learned some time ago to always stick with the dealer. Yes, they cost more. No, you're less likely going to have problems because of half-baked service. I've never needed them for anything major, apart from installing a bug shield and undercoating. These were done quickly, and I received a loaner car during the interim, at no charge. Oil changes have never been a problem. I will never go to anyone except the dealer, as I know a dealer will always enter all the relevant information of the car. Tousley, for sales and support, has always been top-notch, and in all respects. They treat you like a person.